# Page 30 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132852/Talkdesk/reviews

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Talkdesk

4.5 (732)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 30 - Reviews of Talkdesk

## Showing most helpful reviews

Showing 726-732 of 732 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AR

Aaron R.  
Manager Support Systems & Tools  
Internet  
Used the software for: Less than 6 months

### "Simplicity"

November 8, 2018

4.0

Pros

Talkdesk has been simple to integrate with our existing services and simple to setup for our teams.

Cons

Reporting services are limited for what we need.

Review Source

DD

Dion D.  
IT  
Telecommunications  
Used the software for: Less than 6 months

### "Looking great."

August 19, 2022

4.0

Pros

So what makes this product different is the UX/UI of the systems. In comparison to some older call center options it works well.

Cons

Finding settings can be a bit overwhelming

Review Source

SS

Sam S.  
Director of Sales  
Computer Software  
Used the software for: Less than 6 months

### "Easy to use, pain-free, amazing quality"

January 20, 2016

5.0

Pros

Easy to use, integrates with many different CRM's and help desk solutions, efficient

Cons

no power dialer, but they are looking into building this tool

Review Source

JM

Janine M.  
Unternehmensberater  
Management Consulting  
Used the software for: Less than 6 months

### "Unzuverlässig "

January 13, 2023

2.0

Pros

Das Design ist sehr ansprechend und nicht zu überfüllt gestaltet

Cons

Die Zuordnung zwischen Telefon-Nummer und Kunde funktioniert nicht zuverlässig.

Review Source

AM

Ana M.  
CRM  
E-Learning  
Used the software for: Less than 6 months

### "A necessary tool for international companies"

April 17, 2019

5.0

Our customers are all over the world so that to Talkdesk we can easily call everywhere. Thanks to the integration with Salesforce we can make updates easily without having to submit a case. It saves us time.

Pros

The integration with Salesforce as we have all the information together and while we are on a call with a client we can see all their details.

Cons

I have been using Talkdesk for only a few months, so I have no complaints so far. I really like using the tool!

Review Source

cF

chad F.  
Program Manager  
Computer Software  
Used the software for: Less than 6 months

### "Awesome Salesforce Integration"

December 16, 2016

5.0

We are currently testing out TalkDesk for our new softphone solution. We love how deeply it integrates into Salesforce. It's also convenient that there is a stand-alone application and a plugin that you can use while logged into Salesforce.

Pros

Great salesforce integration (workflows & triggers can be setup). It has a standalone app and salesforce app.

Cons

Pricing is based per user which can get expensive.

Review Source

MF

Michael F.  
CRM  
Research  
Used the software for: Less than 6 months

### "Call recording thats easy to use"

April 2, 2019

4.0

Pros

records inbound and outbound so you can review your calls for feedback

Cons

setup was a little difficult, sometimes finding the call you want can be hard

Review Source

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