# Page 4 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Talkdesk the right Call Center solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (733) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Talkdesk ## Showing most helpful reviews Showing 76-100 of 733 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Max S. Director, Customer Success Computer Software Used the software for: 2+ years ### "Great softphone \\ telephony SaaS for SMBs and startups" January 28, 2019 4.0 Great option for multi-line multi-lang customer service, sales and tech support lines. One-stop-shop that includes landline numbers provider, traffic and the softphone solution. Pros – Ability to add numbers from various countries – Visual IVR builder – Decent audio quality – Lots of features Cons – It's not that easy to integrate Talkdesk into existing ecosystem (e.g. to make IVR pass digits to an in-house solution and then make a transition based on that system's response) Review Source Leigh M. Manager, Support Computer Software Used the software for: 2+ years ### "Talkdesk for Customer Support" April 11, 2019 4.0 It's been great. I get timely responses and can tell their reps take the time to answer my quesstions. Pros It's very robust and have all the features I could possibly need. I like that you can have many, customizable greetings and different settings for different phone numbers. Cons It is a little overwhelming to get set-up since it is so robust. Luckily Talkdesk has a great knowledge base that helps walk me through anything I am having trouble with though. Review Source TD Tara D. Helpdesk Supervisor Internet Used the software for: 2+ years ### "Dependable and Resilient ." September 6, 2019 5.0 Pros Talkdesk has proven to be an extremely reliable software for our company. We've been using it for about 5 years now and have had very few issues. The customer service is exceptional. Any time that we have had an issue, customer service is quick to respond and rectify. I love that the program is so resilient also. Our call volumes fluctuate intensely and Talkdesk can handle whatever is thrown at it. We have gone from getting 300 calls per day to 300 calls per hour and we rarely notice so much as a hiccup. The program is easily customized and very user friendly. Cons The only thing I would like to see is more customization on the reporting. I would love to be able to have more options to build my own reports, however, our account rep is very accommodating with having reports built for us based on our needs. Review Source AP Armend P. Digital marketing Information Technology and Services Used the software for: 2+ years ### "Easy and convinient" March 18, 2019 5.0 Slice is the software which connects our company with thousands of customers on a daily basis and makes our business successful. Pros I have been using talkdesk for more than 3 years. It is part of my daily job now and without talk desk my job as a digital marketing rep is unimaginable. Talkdesk gives you the opportunity to reach out to your customers and partners in a very easy way, the quality of the voice is great and you never have any kind of issues with the voice. Talkdesk is very easy to use and timesaving I don't think that there is any better product than talkdesk. Keep up the great work guys. Cons So far everything is great using this software and it has been more than 3 years now. It gets updated and improved all the time. My suggestion for this software is if there is any possibility to change the tones when you dial. Review Source MS Max S. Cloud Contact Center Engineer Information Technology and Services Used the software for: 1-2 years ### "Why you should go with Talkdesk when picking your cloud contact center" August 25, 2020 5.0 My Over Talkdesk Experince has been great! I get to help new customers setup their contact centers to give their customers the great CX. The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do! Pros Once you are trained on the product by our team or if you go through the Talkdesk Academy, you will truly see the ease of use with the low code to no code product Talkdesk desk has to offer. No longer will an IT team have to run the contact center for you anymore! You will be able to do it all, with plenty of knowledge base articles to help you out along the way! Cons There really isn't anything to dislike about the product. There are some feature differences from other products, but Talkdesk is ever growing! They are adding more and more every month! Review Source VR Verified Reviewer Data analyst Accounting Used the software for: 6-12 months ### "Good call center sodlution" November 13, 2022 5.0 No negative things about the use of this pleasant solution Pros The standard of call center management is really great with Talkdesk, I enjoy using it to communicate with ours customer. Cons Does not offer a lot of services as we would like. I think improvment can be made. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Review Source LE Lydia E. Team Manager Financial Services Used the software for: 1-2 years ### "TalkDesk makes monitoring and managing a team easy" November 14, 2019 5.0 I am able to tackle issues of productivity by easily tracking each individuals performance with great ease. Not only can I track how many calls they are making, but I can easily track how long they are spending on and off the phones, among many other things. TalkDesk assists with many of my manager responsibilities. Pros Live reporting screen is easily customisable so you can keep track of what is important to you. You can also pull lots of different reports for all your needs. Cons I would like to be able to see when an agent was set to which status without having to pull the data, rather than just what proportion of the hour they were set to each status. The individual graphs that show that an agent was set to (e.g.) available for 20 minutes during 9-10am are useful but I want to know WHEN they were available. Review Source Yseult L. Team Leader Customer Relations FR Used the software for: 1-2 years ### "Easy to use" June 19, 2018 4.0 The toolbar is really easy, you have it in a part of your screen and you can use it all the time, it's synchronized with salesforce so easy to just click on phones numbers Pros This software is really easy to use, there is two different part, the website where you can find all the reporting, infos about who is using, status of agent and of course the part to call. Had one issue and got a Talkdesk customer support who helped me in less than 15 minutes. Cons Some numbers may not be available at some times and it's not fixed really fast, the connectivity at some point is not the best also. Review Source Adam G. Enterprise Growth Computer Software Used the software for: 1-2 years ### "My current favorite click-to-call" June 25, 2020 4.0 Calls are recorded for your convenience so you and your team can go back and listen whether it be for overlooked information, or training. Pros As suggested in the title, talkdesk offers an extremely conveninent click-to-call function that works and integrates with your most important sales tools like Salesforce, HubSpot, Outreach. Cons There really isn't any single talk desk application. Before it was a "chrome app" which has reached its EoL and chrome apps are a thing of the past. They should create a talkdesk application you can download to your computer if you want to. Review Source AJM April Jae M. Customer Service Representative Consumer Services Used the software for: 1-2 years ### "Talkdesk: A review to help you" February 1, 2023 4.0 Overall, it is an easy tool to use and manage. However, at times, it does not generate the ticket associated with the call being received. Pros Talkdesk is easy to use and navigate especially at taking calls and easy for administrators. Cons Talkdesk, at times, does not equally distribute calls to agents. Review Source EA EULOGIO A. Customer Service Real Estate Used the software for: 6-12 months ### "Great sound quality... Admin page has room for improvement. " September 14, 2020 4.0 Pros What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce. Being able to pull up a lead's file in Salesforce through the TalkDesk bar is such HUGE timesaver!!!! Cons Being in a call center where we connect potential clients with our real estate agents located all throughout the country, it is crucial to have quick access to our agent's personal phone #'s. We haven't been able to add, delete, or update any phone numbers to our "Favorites" list (serves as our internal phone directory) for a couple of weeks now and it doesn't seem like like any solutions are on the way Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) We were having a lot of issues with dropped calls and lagging service. Review Source VR Verified Reviewer CSR Marketing and Advertising Used the software for: 1-2 years ### "vacation talk desk " October 9, 2022 3.0 Pros easy to use, quick dialer, not long hesitations Cons would generate the same leads over and over agian Review Source Peter C. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Works well when it works" December 31, 2019 3.0 Overall, I like Talkdesk compared to some of the other Call software out there. It's simple, easy, and the widget doesn't take up much space on my screen. Until I find something better, I would recommend Talkdesk to other customer success teams. Pros I really like how seamless the transfer and group call functions work. I also like how it integrates with Salesforce when making outbound phone calls. All I need to do is click the number in Salesforce and it automatically starts making the call. Cons The audio input/output seems to never keep the settings I have saved and I constantly find myself having to go in and switch them. Sometimes it changes it to make the audio set to my laptop microphone which causes a great deal of background noise. This is problematic because I need to disconnect with the customer, reset the settings, and call the customer back. Additionally, the option to associate a call with a case in Salesforce rarely ever works. This should make it easy to link the call with a pre-existing case/ticket. Great when it works, but that is hardly ever the case. Review Source VR Verified Reviewer Sales Consultant Individual & Family Services Used the software for: 6-12 months ### "An Easy Simple Phone Solution" November 24, 2020 4.0 Pros One of my favorite features about this software is that it allows for a call bar option, alongside the desktop page. The Call Bar makes making and receiving calls over IP a breeze with its simple interface, quick action dropdowns and also allows for caller ID. You're also able to track your workforce/teams on the full desktop page, letting you know who's on which status, how long their calls have been, their answering rates, etc. Cons One thing I will note is that sometimes, two calls can come in at the same time when both the desktop platform and the Call Bar are open on different monitors. I'm not sure if this is a glitch on our end, but something worthing noting. Review Source Shellene R. Team Lead Telecommunications Used the software for: 6-12 months ### "I use it to monitor my agents" October 22, 2022 4.0 You can use this Tool to monitor an agent see how long they were on a call if they rejected a call or ignored how long they are in Available you can see literally everything about the agent Pros I really like the interface when it come to CSAT (sentiments) it runs reports for you and you can view and monitor what an agent is doing Cons It sometimes freezes and it's annoying I really hate that you will need to go in different features to see all the metrics like why? Its so much omg! Review Source VR Verified Reviewer BI Analyst Hospitality Used the software for: I used a free trial ### "Herramienta muy práctica" September 20, 2022 5.0 Muy bien Pros Realmente la usamos durante el periodo de prueba ya que estábamos en busqueda de un software de llamadas para implementar en nuestro Call Center. La herramienta es sencilla de manejar y tenía las funcionalidades básicas. Es bastante amigable a la vista y no se hace complicado tanto para admins como para los agentes el manejo de la herramienta. Cons En su mometo no pudimos enlazar otras integraciones de canales escritos, por ejemplo, integrar WhatsApp. Esto era muy importante para nsotros condensarlo todo en un solo lugar. Review Source NM Neddie M. Vice President of Operations Information Technology and Services Used the software for: Less than 6 months ### "Nightmare" October 15, 2019 2.0 My overall experience with Talkdesk has been anything but good. It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible. I suggest to anyone signing up to please ask detailed questions and look at other services before you consider this phone system. Pros Being able to have a cloud based system and being able to use Talkdesk wherever we want. Also, the ease of being able to pull reports, create phone lines, and setup voicemails/intros. Cons The on-boarding process was a complete nightmare. The gentleman that helped us setup the software fed us nothing but lies when we started. He told us the features we were looking for could happen but when we started and I asked support it wasn't a possibility. Those features were the only reason we decided to move forward with Talkdesk in the first place. Also, we started the porting process in July and still working on getting numbers ported over and it's now October. It's been an overall nightmare working with Talkdesk and all of the issues we have experienced. I would never recommend this to anyone. We weren't even aware it wasn't compatible with google voice either. This we had to learn after the fact and lost clients because of this oversight. Review Source VR Verified Reviewer Growth Representative Online Media Used the software for: 6-12 months ### "Why I love using Talkdesk" March 20, 2019 5.0 Using Talkdesk we as a company, are helping our partner with their daily issues or concerns. Our Customer service is glad that has this software on disposal because we don't want to provide our partners with a negative experience. It doesn't matter if we are on the phone for 5 or 50 minutes, the quality of the call is always to a high level. Pros I love using Talkdesk mostly because is fast and I never had an issue with it. We are constantly doing outbound calls and receive inbound calls. It's perfect for online ordering companies. The calls will never drop and it supports our offices on a daily basis. Talkdesk statuses help us stay organized and know what people are working on throughout the day. Transferring calls is made easy with the warm transfer option and it's very cool and fast. Also, records contact names and voice recordings. But one of the best things is that can be integrated with Salesforce. Cons From my personal experience, until now I've never faced an issue using the Talkdesk and that's why I don't have any least favorite features about this software. I honestly love it!!!!!!!! Review Source Michael Z. Director, Engagement Solutions Government Administration Used the software for: 2+ years ### "Easy to deploy and scales!" September 27, 2018 5.0 Excellent! A great value for us. Pros It doesnt require any download or installs. Cloud based easy to use. We love the app connect experience to easily add new apps functions and features with just two clicks... seriously no IT support required. Cons Requires chrome browser or the download call bar. Doesnt work in IE if you are stuck using that. Review Source Rosi S. Administrativo Mental Health Care Used the software for: Less than 6 months ### "Talkdesk e seu desempenho" December 22, 2023 5.0 O aplicativo favorece um bom trabalho e o custo/benefício são relevantes e recomendáveis. Pros Gosto muito da funcionalidade e da facilidade em usar esse aplicativo. Cons Até agora não tenho nenhuma crítica negativa com relação ao aplicativo. Review Source TB Thoma B. Manager Automotive Used the software for: 2+ years ### "Talkdesk is amazing. " May 5, 2022 5.0 Pros Great customer service, loved the reporting and ease of use. Cons Far too expensive for a small business with no options for small business. Review Source VR Verified Reviewer Freelance Writer Used the software for: 2+ years ### "Works seamlessly with my other customer-facing software" June 14, 2018 4.0 Pros It makes digital calling very easy and connects with my other customer service related systems for easy integration. Cons sometimes there are odd errors when trying to make a call, and sometimes calls won't come in even though my reps are available. This is rare though, and their customer support tends to be on the case quickly. Review Source VR Verified Reviewer Billing & Accounts Manager Automotive Used the software for: 2+ years ### "Talkdesk has been reliable" September 17, 2020 4.0 Pros I have been using Talkdesk for 5 years now and have no complaints. It has been an easy system to learn and use. Cons I would like to be able to do a voicemail with my own voice. Review Source MaryJane C. Director, Marketing Computer Software Used the software for: 1-2 years ### "Great for Support and Good Salesforce Integration " May 21, 2019 4.0 Pros This product provides great access for our Support team to service our clients by integrating with Salesforce to log calls, push notes to cases, and monitor productivity. They have good reporting in the app and great pre-built dashboards and datasets within Salesforce that are helpful off the shelf and pretty easy to customize for our needs. Cons The inbound functionality is robust but the outbound functionality lacks some of the bells and whistles we needed for our Sales team. Review Source Thomas B. Salesforce Administrator E-Learning Used the software for: 1-2 years ### "Great tool and amazing service" April 17, 2019 5.0 We have been using talkdesk for almost over 2 years and has been great experience overall. We had issues with our previous provider with service, quality and experience. One of our biggest markets is the Middle East and they are able to provide us with numbers from that region. Pros It integrates easily with Salesforce and you can build functionality on top of talkdesk to automate processes. They have great support! Cons The call quality can be a little iffy sometimes with some markets, but it has usually been resolved with a ticket to support. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.