# Page 6 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (732) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Talkdesk ## Showing most helpful reviews Showing 126-150 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "Smile and Dial" November 13, 2018 5.0 Pros Easy to use and setup integration and google chrome extension. Makes clicking to dial super quick and easy. Dial out time is very minimal so there is no time lost when dialing from talk desk. Call forwarding to my cell also works very well. Overall very happy and have ever run into an issue Cons The dial sound is different than most which sometimes annoys me. Review Source Javier M. Customer Support Rep Marketing and Advertising Used the software for: 1-2 years ### "Talkdesk Works!!" September 11, 2020 4.0 I really like the call quality - the user interface, and the functionality of the app. Very good product. Pros I like the user interface, it's very easy to use, and highly functional. Cons Sometimes it doesn't sync up with SalesForce. Review Source XL Xia L. Senior Student Advisor E-Learning Used the software for: 2+ years ### "User-friendly software" March 27, 2019 4.0 Every day I have fast-paced connections with customers around the world. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Compared with mail communication, the use of office call software can better understand the customer's emotional appeal, find the problem faster, and improve customer satisfaction. Pros Talkdesk has a stable experience and the call signal is very stable. Even with cross-border and inter-continental calls, the other side and I could always communicate clearly. I love its simple user page, which saves my daily office time per task. When there are new updates, just a click on the notification to complete. Cons Currently, my office is located in Europe. When I try to communicate with other countries using European routes, it is always smooth, however when I use the Chinese line to dial a Chinese number, sometimes it's unable to connect. We have contacted the customer service but the problem still exists. Review Source Ricardo Felipe D. SA E-Learning Used the software for: 2+ years ### "Talkdesk is a tool that makes everything easier" March 26, 2019 5.0 Pros The tool helps you to save time and give you feedback that you can use to manage the teams. Inputs about everything that you might need Cons Sometimes there are problems with the connection Review Source GJ Gordon J. Sr. Manager, Customer Operations Internet Used the software for: 2+ years ### "Talkdesk Review" August 29, 2019 5.0 Talkdesk has been flexible enough to accommodate our growth, and has taken our input for development of new features. Account management has been exceptional. Product support has improved over the years that we've used the tool. Pros Ease of implementation. Scalability is sufficient for our needs. Simplicity of dashboard setup and navigation is a plus. Standard reports are useful. Administrative features are intuitive. Cons Customizing the standard dashboards is not an option. Non-standard reports are burdensome to obtain. Review Source JQ Jasmine Q. Customer relations rep Packaging and Containers Used the software for: 6-12 months ### "Talk desk has been such a blessing for us" August 20, 2020 4.0 Overall it has been awesome, one of the best systems so far and I have been working as a customer service rep for 7 years. Just the small things listed above that would make it much easier to navigate through it while on calls, but I believe the majority of those things are controlled by our company any way. Thank you talk desk for a great product. Pros The integration with our portal it makes it super easy to use. Cons The only small inconveniences which may be able to be changed by our company. The inability to add a call on the other line without it being a transfer, the inability to access settings while in a call, inability to add notes to a call while doing a warm transfer. Sometimes we call properties on behalf of residents and need to be able to write down what the property is saying. The frustration of some headphones not working well on it. Review Source Jim E. Director of Customer Experience Internet Used the software for: Less than 6 months ### "Great Tool for Easy Phone Deployment" March 22, 2016 4.0 Our company was looking for an easy to manage phone solution as we look to scale our business. Our previous solution provided little flexibility for remote employees and hard to use data for measuring volume. Talk Desk allowed us to deploy a valuable, long-term phone solution for our business in under month. We've been impressed with the ease of use and performance with Talk Desk. Pros Intuitive design makes navigation and setup extremely easy. Real-time and historical data helps headcount forecasting. Array of integration solutions with other support partners, such as Desk & Olark. Cons Initial Sales - Despite the intuitive design, the implementation was made unnecessarily confusing by a lack of clarity around how to test the product. My initial sales rep was extremely vague about how to start using Talk Desk, so I contacted their Support channel, which gave me instructions for porting my existing public number. Once we waited 2 1/2 weeks for our number to be ported, we were only able to test for a day before they ended our trial and shut down our public number. I would recommend Talk Desk work on the communication and visibility between their sales and support channels, so they don't run the risk of placing a public number offline, while a lead is exploring their product. Review Source Nate G. Support Specialist Consumer Services Used the software for: 1-2 years ### "Simple UI, good product." March 27, 2019 5.0 Pros Easy to use in both widget or the web-based mode as well as the customizable dashboard. Cons This might be a limitation of our internet speed but sometimes the lag between accepting a call and hearing the tone to start talking is pretty long. I also wish it were more clear if a colleague was warm transferring or blind transferring me. Review Source Francesco T. Regional Sales Manager E-Learning Used the software for: 1-2 years ### ""Useful tool"" March 7, 2019 4.0 We have a telemarketing campaign so the use it every day for sales and customer service Pros TalkDesk is really easy to use, the audio is definitely clear and use to have less issues than with other telco providers. Cons The reporting could be implemented, the way to monitor the team becomes a bit complicated if you want to go deeper than just the talking time. Review Source mP michelle P. Team Lead Financial Services Used the software for: 2+ years ### "Could Be Better " February 11, 2022 2.0 Pros I find the features are easy to use especially for employees who are new to a call center and the system. Cons The integration with Salesforce and with StellaReview for QAs is not the best - we often run into issues pulling data analytics, getting up to date information and autodialer is not the best for a high pace work environment. Review Source Johann D. System Administrator Financial Services Used the software for: 2+ years ### "Amazing Service" October 21, 2019 5.0 Pros TalkDesk has been amazing for our call center. Easy to use, great integrations and helpful support. Cons Nothing at this time that we are not satisfied with. Review Source SL Sherihane L. CX Online Media Used the software for: 2+ years ### "User friendly" April 27, 2019 4.0 We have always had a positive experience with Talkdesk's support team and know that we can count on them at all times. We have referred them to other small businesses and will continue to work with them. Pros We have been using TalkDesk for over 6 years now and have always been supported. Our company started with only a few agents, and now we have over 80 agents and this is all thanks to the fact that we were well supported. Cons During some of our sales or hype launches, we have experienced some minor issues, which to us can be major issues, but they were always solved right away. Review Source SN Sam N. Growth Specialist Information Technology and Services Used the software for: 1-2 years ### "Ease of use" April 17, 2019 5.0 It has been amazing so far. Used it for more than a year now and it really stands out. I have had the chance to use other similar products, but the quality of Talkdesk is unmatched. In my workflow we sometimes get to contact Google when handling Google My Business pages for our partners and the option for doing three way calls is so helpful. I can\`t imagine using a different cloud call center. Pros The ease of use is unmatched by far. So easy to interact with our clients. I use Talkdesk every single day and basically handle almost my entire workflow through it. It supports call recordings which in our industry is absolutely vital for maximum issue handling. Cons There\`s not much that i don\`t like about Talkdesk. I get the occasional call drop but very rarely so maybe that. Review Source BR Ben R. Director Internet Used the software for: Less than 6 months ### "Simply the BEST! Better than ALL the rest! " August 19, 2020 5.0 Second to none. I rebuilt my phone IVR and email queues in the peak of the pandemic in under 72 hours, virtually on our own given the simplicity of the system. Not only that, but it gave us a ton more by way of features and functionality compared to our legacy system that was 1/3 higher in price. Pros All-in-one solution! TalkDesk took me from 4 independent systems into one. Not only did it provide an improved end-user experience but it improved efficiency significantly which has directly lead to FTE savings. Cons I would like to see more TalkDesk built apps so I don't need to rely heavily on the apps. I will say though, the app feature is VERY cool and there are a ton of cool add-ons. Reason for choosing Talkdesk Cost and the true partnership from the Talkdesk team. Functionality is one thing but a good relationship manager that goes above and beyond for you consistently is very rare. Review Source BL Brendan L. Operation Specialist Automotive Used the software for: 1-2 years ### "Talkdesk has potential, but has room for improvement. " March 20, 2019 2.0 Pros Personally, some of the most useful feature's of the software is being able monitor live calls along with going through recordings of all calls made through Talkdesk. The search functions of being able to search contacts via name, phone number, and other information is also quite useful when tracking down call logs and contacts. Cons From my experience along with other colleagues, we have experienced some issues with the quality of calls with clients along with the delay between us speaking and when the person on the other line receives the message. Due to this delay, it causes parties to accidentally talk over each other and interrupt one another due to the delay. Review Source India S. Customer Operations Financial Services Used the software for: 6-12 months ### " Easy to use and extensible service" November 5, 2019 4.0 As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance. Pros Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. Cons I haven't had much interaction with customer service. A couple training sessions a year provided by the company would be beneficial to explain any updates or new features. Review Source KS Kate S. Restaurant Growth Representative Food & Beverages Used the software for: 2+ years ### "The easiest way to reach your clients!" April 12, 2019 5.0 Surprisingly, very good! I was sceptical at first because I was so used to our old way of communicating with our customers, but now I can't imagine using anything else. Pros I love that it's super easy to use, it literally took me a few minutes to learn how everything works. Plus the widget is amazing for quick calls. Cons The fact that the person on the other side of the line can sometimes not hear me well for the first few seconds of the call. I thought it was my headphones/microphone at first, but it's the same with a new pair. Not a dealbreaker though. Review Source JK Justin K. Bellhops Acquisition Manager Staffing and Recruiting Used the software for: 2+ years ### "Talkdesk Review " March 27, 2019 5.0 I've worked for Bellhops for 4 years within the Operations department and we've always used talkdesk as our main calling platform. I've tried out many other call-type services, but as far as quality of call and confidence of call-security, Talkdesk has definitely been the most consistent, in my opinion. Pros I like the device compatibility, and consistent connection once sustained Cons Some of the visibility and navigation throughout the landing page is something to get used too, and sometimes hard to train people on. BUT once you get the hang of it, it's like riding a bike. Review Source Chauncey R. Customer Success Manager Real Estate Used the software for: 6-12 months ### "Talkdesk is difficult to use" February 6, 2020 3.0 Talkdesk is a lackluster solution for us with consistent problems. We are looking to switch to a different solution. Pros Talkdesk has decent reporting and tracking when it comes to metrics. It has clear and informative graphs that make it easy to identify top performers. Cons We consistently have audio issues with talkdesk. Our headsets have to be set up in a perfect way in order to function properly and this creates frustration and confusion on our team. Review Source JM John M. Customer Service Representative Real Estate Used the software for: 1-2 years ### "Ease of Use and Reporting" August 19, 2020 5.0 Pros The ease of use and the ability to write notes on every incoming call. The system links all communications with the resident so that we are able to see all interactions with a click of a button. Cons I would like the ability to go back into a talkdesk call and be able to write notes if I forgot something from my initial interaction without having to create a case if one was not needed. Review Source DG David G. CEO Utilities Used the software for: 1-2 years ### "3 year contracts are old news" August 10, 2019 3.0 Good service initially but has quickly gone down hill. Very slow to respond and to actively and constructively manage the relationship. Pros It does the job and allows start ups to scale Cons It is the only piece of software that we use that has a 3 year contract that fails to flex through business changes. We use Zendesk, Slack, Zapier etc and Talkdesk is our worst provider for customer service, flexibility and customer service. The fact that they are using 3 year contracts implies that they have little faith in their long term role and product. Reason for choosing Talkdesk Zendesk talk at that time had latency issues and hadn’t been properly integrated into the Zendesk Suite at that time Review Source SD Sarah D. Marketing Specialist Education Management Used the software for: 1-2 years ### "Talkdesk to Salesforce Integration" September 14, 2020 5.0 Pros Very easy to use and contact internal employees via the agent address book. The integration with Salesforce made it extremely easy for our sales team to record and log calls whether incoming or external call activity -and have the analytics to report back on customer or prospect engagement. Cons From time to time my headset has stopped working mid-call and I must end the call and call back using the computer's internal microphone. Review Source CG Charlotte G. Customer Service Representative Real Estate Used the software for: 1-2 years ### "Gets the job done, most of the time" March 20, 2019 4.0 It's great for day to day work, but technically/functionally, speaking, there is much to be desired. It's mostly unreliable for anything except the very basic function of taking and placing calls. Pros It's very easy to grasp and use, very fluid and simple. If you need a call center system, here's a good starter. Cons The call quality is passable on the best days. Also, it's measurement of metrics and call distribution always have something bugged or wrong with it. My team uses Talkdesk paired with the Callbar widget, and when the widget stopped working all customer support did was cycle me through three different service people with the same non-answers. Turn it on and off again and such. Review Source DV Deborah V. Market Advisor Real Estate Used the software for: 6-12 months ### "Easy to use" October 20, 2022 5.0 I use TD daily with my current roll and I am basically a cold caller full time. It is easy to save a disposition and track activities in each of our files. Pros It works well with our other systems and very few glitches if any at all Cons Sometimes the que doesn't always seem fair when our company was taking inbound calls, but that could be a user issue. Over all this is a very good software to use for what we do Review Source RC Ria C. Director of Customer Success Computer Software Used the software for: 1-2 years ### "Great and Easy-To-Use Tool" March 1, 2019 5.0 Easy, clear contact with prospects and customers. The click-to-dial function in Salesforce has definitely helped our sales team reach more clients with less effort. Pros Talkdesk provides a user-friendly interface for our sales, support, and customer success teams to take and receive calls from customers, all from remote locations. It has been reliable over the last 2 years we've been using it with no major issues. I love the integration with Salesforce for logging calls and taking notes. Also, I like that all calls are recorded for training and customer support purposes. Cons Sometimes, but rarely, the connection is bad. In these cases, I can redial and that usually fixes it. Review Source Similar Products Featured