# Page 7 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132852/Talkdesk/reviews

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Talkdesk

4.5 (732)

[View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Talkdesk

## Showing most helpful reviews

Showing 151-175 of 732 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DV

Danielle V.  
Experience Specialist  
Consumer Services  
Used the software for: 2+ years

### "Talkdesk is wonderful!"

August 7, 2020

5.0

I would suggest that you do your research. Talkdesk has been really helpful in my everyday work flow assisting clients

Pros

Talkdesk is extremely easy to use. I love how easy it is to look at recorded calls an hear both sides.

Cons

I sometimes find that the call quality can be scratchy or delayed. If I turn my cellphone to airplane mode it helps for some reason.

Review Source

SB

Steven B.  
IT Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Talkdesk Review"

August 14, 2019

4.0

Good product, always improving, good customer service, easy to rollout and administer.

Pros

App can be used from anywhere and allows our servicedesk to be mobile and take calls from anywhere. Always listening to feedback for future features. Good call quality.

Cons

Features can take a while to roll out even when promised by a certain date. Reporting could be more robust.

Switched from

[Natterbox](https://www.capterra.com/p/155887/Natterbox/)

Call quality, poor customer service, poor integrations with Salesforce and desktop app

Review Source

JM

Jesse M.  
Manager  
Retail  
Used the software for: 2+ years

### "Quality & Support"

July 15, 2019

5.0

Talkdesk is our main contact centre phone provider, we rely heavily on the friendly dashboards for KPI tracking and call recordings for coachings. If we ever have a technical issue or request their cx support is very prompt to follow up to resolve said issue.

Pros

Quality and Customer Support is top notch with Talkdesk! VoIP service is tough to rely on as you need a strong network connection and a provider that has more uptime than downtime

Cons

Licences are on the pricy side, cost per call/minute is very competitive as well as number purchases

Review Source

DH

Dwana H.  
Customer Service Representative  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "My Talk desk experience "

November 17, 2022

3.0

It's not a system that should be used if you have more than a hundred calls coming in at the same time, but if the call volume is down low it works just fine. So, for a small company, it would be good if they used Talk desk for their call center.

Pros

I could transfer a call easily to a person on the other end.

Cons

I could not transfer a call if the queue was busy the call would bounce back and forth for more than ten minutes. This would make the members mad and they would take it out on us.

Review Source

KS

Kimberly S.  
Team Leader  
Financial Services  
Used the software for: 2+ years

### "Talkdesk "

August 27, 2019

5.0

I really like talkdesk and it has helped improve our contact center

Pros

The reporting for Talkdesk has helped our center improve. Since implementing talkdesk we have less calls that are abandoned and less people waiting on hold.

Cons

There are times when the website goes down and it is hard to get support

Review Source

LC

Linda C.  
Accountant  
Hospitality  
Used the software for: 1-2 years

### "Easy to Use and Helpful"

October 29, 2019

5.0

Beneficial to have the call recording for our records, convenient to transfer call to another team,

Pros

Easy of use, call recordings that we are able to access at any point in the future, emails with voicemail recordings, no bulky phone on my desk, accessible online, caller ID,

Cons

To be able to send a call directly to voicemail instead of sending the call to a team member line first before the voicemail option kicks in.

Switched from

[Arkadin Anywhere](https://www.capterra.com/p/118840/Arkadin-Anywhere/)

More expensive and traditional phone

Review Source

AO

Alex O.  
Support Analyst  
Financial Services  
Used the software for: 6-12 months

### "Talk Desk Review"

July 19, 2019

5.0

TalkDesk makes my life easier. I get to come into work, open my laptop, and turn on my TD Mac app. From there it helps me connect with customers and get my day to day done. So far my experience has been exceptional. I've used other call software and it all sucks. Talk Desk integrates amazingly into SalesForce, which is probably one of the best features. I would highly recommend it!

Pros

Its easy to use, the notification preference allows me to monitor calls as they come in without being dragged away in another project, I can monitor my team members to make sure they are doing a good job, real-time metric tracking for our SLAs, easy to build a transfer line to different teams, and calls never drop.

Cons

Its hard to toggle between web & widget mode and an error often occurs. I think the app gets confused about what I'm trying to do. Really not that big of a deal though.

Review Source

RG

Regina G.  
Customer service Representative  
Consumer Services  
Used the software for: 2+ years

### "Talkdesk User RG "

August 29, 2019

5.0

It is simple to use, you can track your performance, it has call back options and other options to assist with your day to day usage of the system.

Pros

That it is so simple to use. A lot of older people are in the same field as myself and I have worked at other call centers with over complicated phone systems and there were older people that could not get the system. This is the easiest system ever from a CSR stand point.

Cons

there are some issues with dropped calls sometimes but overall not a bad service.

Review Source

VR

Verified Reviewer  
Technical Support  
Information Services  
Used the software for: 6-12 months

### "Call center software"

December 7, 2019

5.0

Thoroughly enjoyed buying, installing, integrating and using Talkdesk for the 1 year we had the software.

Pros

I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.

Cons

Nothing was bad about Talkdesk. You could track call times, hold times, and if our agents were keeping up on SLA’s.

Review Source

Zach S.  
Enterprise Account Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Amazing product "

April 1, 2019

5.0

Pros

TaldDesk has allowed our sales team to dig deeper into the metrics and given us greater clarity on which KPIs we should focus on to improve efficiency

Cons

I wish the mobile version was a little more user friendly and similar to the desktop

Review Source

NB

Nancy B.  
Customer Service  
Package/Freight Delivery  
Used the software for: 6-12 months

### "Best Call Software"

August 31, 2020

5.0

Again, I've really enjoyed TalkDesk and all its data. It has been a great upgrade at our workplace

Pros

I enjoy being able to see the statistics, they are crucial to being able to get to the phone calls and seeing how much support is on while I am on too...especially since we are all working remotely now.

Cons

I don't like that we cannot put one phone call on hold while we call another number, it would be helpful sometimes.

Switched from

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

Management made the decision

Review Source

MH

Mike H.  
Director of CS  
Computer Software  
Used the software for: 2+ years

### "Simple is smooth and smooth is fast"

July 12, 2019

4.0

Pros

Talkdesk streamlines the daily tasks that can bog down performance if you're not careful. I love that they've created simple workflows, a clean UI, and are constantly building new features that take their product beyond a simple phone software.

Cons

This is probably more a limitation of how we are using the software than a limitation of the platform itself but we would see a lot more benefit if we integrated Talkdesk with our CRM and other pieces of our tech stack.

Review Source

SC

Spencer C.  
Advertising Department Head  
Marketing and Advertising  
Used the software for: 1-2 years

### "A Must-Have For Client Communication"

June 19, 2019

5.0

Overall, my experience is very convenient and simple! It's extremely user-friendly, helps to share notes and information about the client with the rest of your peers. A serious blessing for client communication!

Pros

I really enjoy that you are able to store all client contact information under one "roof." You can also share notes and information about the client with the rest of your company. Another great thing is that you have the ability to keep your personal phone out of your day-to-day client interaction.

Cons

Occasionally Talkdesk can send calls to different phone lines or might drop a call, but overall this is not something that is experienced frequently.

Review Source

BA

Bruno A.  
CEO  
Internet  
Used the software for: 1-2 years

### "Wouldn't be able to scale my business without it"

September 18, 2020

5.0

Excellent. Already renewed my licenses for next 2 years.

Pros

I can run my call centre from any location and take advantage of deeper agent pools around the world. Furthermore, it enables me to offer work from home functionality to all my agents which helps with hiring and overall agent welfare.

Cons

Implementation and support can be patchy at times. Self-service not available to add agents.

Alternatives considered

[Aircall](https://www.capterra.com/p/184709/Aircall/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing Talkdesk

Flexibility and integration with Pipedrive

Review Source

JY

Jeff Y.  
National Sales Manager  
Medical Devices  
Used the software for: Less than 6 months

### "Simple and Intuitive"

September 15, 2020

5.0

I've only been using it for a limited amount of time, but I feel our company made a great choice with TD.

Pros

Due to Covid, other departments needed to assist others during these challenging times. Therefore, because I am very experienced with our products, I was asked to help field support calls. It's very intuitive, and within only 5 minutes of training, I was using it like pro. The quality of the calls are good, and the recordings of myself and others have been very useful to help me improve the customer experience.

Cons

Because I'm in sales, I'm always on the go, so when I get a support call through TalkDesk while I'm not at my computer, the integration between TalkDesk and Zendesk is minimal. I hope it improves so I don't need to be by my computer while on support duty. Also, lately, it seems like TD has been experiencing some bugs (e.g. callbar freezing), but it hasn't really disrupted our work too much as it's intermittent and it happens during slower periods.

Review Source

AC

Austin C.  
Customer Relations  
Retail  
Used the software for: 6-12 months

### "Talkdesk Review"

August 24, 2020

5.0

Pros

As simple as the Talkdesk system is, the thing I enjoy most is the practicality of the system as a whole. It is so efficient in terms of getting work done in a timely manner.

Cons

As of this time, I have not experienced any cons.

Alternatives considered

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

Review Source

JL

Jenna L.  
Customer Service Representative  
Consumer Services  
Used the software for: 2+ years

### "TalkDesk "

September 9, 2019

4.0

Their customer service is polite, solution-driven, and responsive any time you need them. All in all, the app is easy to use and that's ultimately all we look for when looking to produce volume in the industry.

Pros

I love that the application is very user friendly. Being that I'm not the most tech savvy, I really appreciate it mimicking a regular phone making it easy to navigate in real time when conversing with your customers.

Cons

I would appreciate a variety in ringtones that is easy to change when needed.

Review Source

VR

Verified Reviewer  
Technology Manager  
Internet  
Used the software for: 1-2 years

### "Great Product on its way up"

November 8, 2018

5.0

Pros

Great product that is on its way up. API based platform integrates easily with other programs and has user friendly UI for agents and admins alike.

Cons

Still a relatively new company that is experiencing normal growing pains.

Review Source

VR

Verified Reviewer  
Account Executive  
Computer Software  
Used the software for: 6-12 months

### "Solid product, easy to use."

October 31, 2018

5.0

Pros

The calling logging and recording is fantastic. My favorite aspect is call quality. Our sales team uses another dialer that consistently has choppy audio or drops calls. This is not the case with talkdesk.

Cons

Once every few months I'll get the ring of death. Constant ringing that can pop up in the middle of call, very distracting. Have to restart computer after it happens.

Review Source

AA

Allyson A.  
Guest Ambassador  
Hospitality  
Used the software for: 1-2 years

### "Talkdesk is very useful and an essential tool for my job. "

November 4, 2019

5.0

Pros

This software provides the option to listen back to my calls. - LOVE this option. I like the reports tab so I can track my progress throughout the month. The fact I can link it with my Saleforce account. This has been a godsend. Thank you to whoever is responsible for this.

Cons

I wish Talkdesk would utilize caller ID. If it is an unknown number, I wish i could go ahead and see that her name is Stacy. I wish there was a way to pull up the call log for the number that is calling in easily. So many times I get "Can you see who I was speaking to last" and it would be nice if there was a shortcut.

Review Source

VR

Verified Reviewer  
Marketing Director  
Telecommunications  
Used the software for: 1-2 years

### "Works Great"

July 22, 2019

4.0

I like it. It is a useful tool for administration, campaign reporting and call listening/QA

Pros

Its easy to navigate, has clear performance graphs and sends me useful daily report summaries.

Cons

It takes some time for reports to load at times.

Review Source

IG

Iram G.  
Product Support Engineer  
Security and Investigations  
Used the software for: 1-2 years

### "Great Product"

April 15, 2019

5.0

I deal with multiple clients daily on multiple calls. The calls are always clear. They aren't broken up. Furthermore, I can use the software to listen in on live calls or listen to recorded calls for training purposes, which is a great tool to have.

Pros

The software is easy to use and easy to log into. I can make outbound calls with the touch of a button and accept inbound calls just as easy. The connection is great and the caller id is beneficial

Cons

The only real negative of the product is if you don't have internet connection, then you can't use it. Aside from that, there really isn't anything bad about the product. I haven't had any bad experiences.

Review Source

Jeffrey V.  
Senior Demand Analyst  
Hospitality  
Used the software for: 1-2 years

### "Easy to use and reliable"

October 29, 2019

5.0

Pros

\-The Salesforce integration is great and eliminates manual work for reps. -Real-time reporting makes it easy to track performance.

Cons

No Cons, whenever there has been an issue Talkdesk has resolved it right away

Review Source

Jeffrey C.  
Senior Partner Success Manager  
Computer Software  
Used the software for: 1-2 years

### "Awesome Service and Outstanding Support"

June 11, 2018

4.0

Pros

Plain and simple, this is an amazing service for those working in the call center type environments.

Cons

Downtimes! We've only ever had a few issues, but that really is the only thing negative I have to say

Review Source

VR

Verified Reviewer  
CS Team Manager  
Internet  
Used the software for: 1-2 years

### "Ease and Fluidity"

April 9, 2019

4.0

Absolutely Wonderful!

Pros

Talk Desk's ease of use is amazing and super intuitive. The product along with solid internet connection makes speaking with customers and partners easy but also very reliable. Teaching around this product is one of the most straight forward lessons and agents pick it up (literally) in seconds. Finally, the integration of this product and features make it super valuable to the user.

Cons

There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

Review Source

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