# Page 8 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132852/Talkdesk/reviews

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Talkdesk

4.5 (732)

[View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Talkdesk

## Showing most helpful reviews

Showing 176-200 of 732 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PG

Parisa G.  
Customer Relations Supervisor  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Product"

August 28, 2020

4.0

I have been happy with my overall experience. I know they are constantly working to enhance the product and only make it better.

Pros

The software has allowed us as a department to track where we excel and where we can use improvement. It has allow us to put processes in place that has sped up the service we offer.

Cons

Talkdesk has a tendency to have to be rebooted periodically due to disconnect or dropped calls.

Switched from

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

No reporting

Review Source

LB

Lynley B.  
Customer Service Rep  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Very useful software"

September 5, 2019

4.0

Pros

Using this daily in a customer service position, it is a very effective way to answer calls from multiple customers and keeping track of the calls, time and other call information. The screen pop ups are very helpful in answering in a timely manner. Call quality is great as well as their customer service.

Cons

Sometimes it has downtime but that is with any online based software but they are very quick to get it up and going again!

Review Source

JB

Jake B.  
Senior, Customer Care Representative  
Biotechnology  
Used the software for: 6-12 months

### "Does what it needs "

March 27, 2019

4.0

It's been a positive experience. Talkdesk's support team is top notch and has worked closely with our team leaders and agents to ensure our needs are met. While the software is great as it, it has the potential to be even better, and I look forward to seeing the changes to come.

Pros

TalkDesk is easy to implement and easy to learn. Our team hit the ground running once the software was installed. It's a straightforward system that requires little in the ways of training.

Cons

The interface is still a little clunky, meaning you'll need the app and the website running if you wish to utilize the call bar and watch your teams service levels and availability in real time. While it is nice having the dual functionality of a call bar widget and the web app. Some functionality is limited in the web portal.

Review Source

RI

Riccardo I.  
Customer Service Manager  
E-Learning  
Used the software for: 2+ years

### "Easy to use - Amazing customer service"

March 26, 2019

4.0

Pros

I found Talkdesk very easy to use for all my team and also the integration with our CRM software was smooth and fast. But the best aspect to highlight is the support and help we received by the customer service any time we had an issue, a request or plainly a question about their product.

Cons

We experienced some problems of connectivity and delay in the voice returning in a few specific countries (Middle East ones, Russia).

Review Source

MB

Mahmoud B.  
Team Lead  
Telecommunications  
Used the software for: 2+ years

### "Talkdesk is a good tool for mobility"

August 17, 2020

4.0

They are an agile company and the product is reliable, especially for remote teams.

Pros

Talkdesk does not require hardware installation which is a big plus. The company is always developing new features The company care of the user feedback

Cons

Reporting can be improved. The flow feature is a little complicated and can be simplified

Review Source

VR

Verified Reviewer  
Head of Customer Operations  
Insurance  
Used the software for: 1-2 years

### "Strong, easy-to-use call center solution"

September 27, 2018

4.0

Pros

It was easy to implement and has addressed all of the problems that we were having when we decided to look for a new solution.

Cons

I wish the built-in reporting and data was a little stronger.

Review Source

TX

Twinnie X.  
Ridgewood Frontdesk supervisor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Most powerful and efficient telephone software"

August 27, 2019

5.0

Love this software can calculate calls to monitor the volumes

Pros

Have automatic option to call patient back when miss a call

Cons

There's nothing I don't like bout this software

Alternatives considered

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

Reason for choosing Talkdesk

Love this software can calculate calls to monitor the volumes

Review Source

JB

Joshua B.  
CSR  
Internet  
Used the software for: 1-2 years

### "My TalkDesk Experience"

August 24, 2020

5.0

Overall I'm very pleased with the product, and I'm happy we're using it.

Pros

I like that TalkDesk is very easy to use, and has a good number of features included with it. The dashboard feature to be able to see agents, as well as their current status is also incredibly helpful.

Cons

I wish it would be a little easier to see call history per agent. I'm able to find it, but it can lag quite a bit when trying to pull all that data up, especially when you have multiple agents.

Review Source

JY

Jordan Y.  
Client Services Manager  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Talkdesk has been a game changer "

June 5, 2019

5.0

It has really helped us in identifying actionable trends, specifically, from a workforce management perspective.

Pros

Talkdesk has been a real game changer for us in terms of the granularity of data we're able to extract from the tool and analyze with our business intelligence software. It has helped us improve our forecasting and better anticipate call arrival patterns.

Cons

The lack of intelligent or skills-based routing functionality.

Review Source

AL

Adam L.  
Coverage Advisor  
Insurance  
Used the software for: 2+ years

### "Use talkdesk a lot with some issues, but mostly with ease"

April 11, 2019

4.0

Talkdesk is my primary tool to sell a ton of insurance. It does the job.

Pros

It seems to work when I need it. Records calls when I want it to, but can be shut off when dealing with payment info. Routes calls and voicemails efficiently. Easy to use interface.

Cons

\-Typically have to refresh the window several times throughout the week. -Voicemail recordings can take a while to load. -Doesn't work great with all headphone types.

Review Source

Derek V.  
Member Success Advocate  
Financial Services  
Used the software for: 6-12 months

### "User Friendly and Effective"

October 30, 2019

5.0

How to improve customer satisfaction and service levels.

Pros

The stats and ratings allow for our team to gain insights on how to better our service to our customers. The user friendliness allow for ease of use and to be effective when making or receiving calls

Cons

There can sometimes be a lag in the receiving of calls or the occasional app freeze

Review Source

CT

Christian T.  
CCO  
Facilities Services  
Used the software for: 1-2 years

### "Talkdesk is a great product for Call Centers"

September 10, 2020

5.0

Our overall experience has been very positive.

Pros

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

Cons

I haven't found anything I don't like. They have exceeded my expectations.

Reason for choosing Talkdesk

We chose Talkdesk because they were able to work with our business model and they had the features we need.

Review Source

BB

Bilal B.  
Sales Development Rep  
Marketing and Advertising  
Used the software for: 1-2 years

### "It does the job"

September 9, 2020

4.0

We have had some good times, and some not so good. I will say that the TD team are readily available and to transparent when it comes to exploring problems and resolving issues.

Pros

Reasonably reliable, easy to use and does what it says on the tin. Bear in mind that I'm only a user, not the administrator, so I'm unaware of the added benefits available to me apart from what I have access to.

Cons

Calls sometimes drop out/lose connection and the sound quality isn't always consistent. I'm also unable to view a log of numbers I've called from the callbar. Further inspection on the website is required.

Review Source

VR

Verified Reviewer  
Senior Claims Team Associate  
Consumer Services  
Used the software for: 1-2 years

### "Talkdesk is Great!"

March 27, 2019

5.0

Pros

Talkdesk is easy to use and really easy to train individuals on.

Cons

Sometimes it can drop out and There is sometimes recording issues with phone calls being recorded.

Review Source

MH

Mandy H.  
BA  
Computer & Network Security  
Used the software for: 2+ years

### "Good product. Needs to improve Zendesk integration"

November 8, 2018

5.0

Talkdesk does a good job in what it claims to do. It’s integration with Salesforce tracks all activities automatically and is very friendly but its integration with Zendesk can be bettered in terms of both event logging and agent onboarding process. Overall, I’d give it a good recommendation.

Pros

Easy to Install Innovative product Good integrations with Salesforce Responsive customer service

Cons

integrations with Zendesk is unreliable and drops calls from time to time and then incorrectly tag these dropped calls as missed. The provisioning process also needs improvement to support Zendesk SSO more seamlessly by not having agents create Talkdesk accounts

Review Source

KP

Kelly P.  
Director of Products and Services  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great product and wonderful service "

August 19, 2020

5.0

Pros

Easy integration with Salesforce. Fantastic training from the Talkdesk team and great support.

Cons

Would love to use them as our sloe production for our support team.

Review Source

PH

Patricia H.  
Team Leader  
Education Management  
Used the software for: 2+ years

### "Easy to use, great tool"

September 5, 2019

5.0

I talk to our customers every day, it is an essential tool. We do one of our main tasks with it, having phone conversations of max. 15 minutes but sometimes could be longer.

Pros

I love the app version, it is a very small surface which you can use during opening other windows. It's great that it is connected to Salesforce, makes it easier to dial, logs all the calls we have to make.

Cons

It is not so handy to leave the call result.

Review Source

TW

Travis W.  
Reviewer  
Online Media  
Used the software for: 2+ years

### "Want to engage with your customers with ease? Get this!"

September 7, 2019

5.0

My overall experience with TalkDesk has been wonderful. It makes engaging with customers easier for me.

Pros

I like how it helped me engage with customers anytime that I needed to and from anywhere I was. It helped me boost productivity. I like being able to make admin changes instantly.

Cons

There is nothing that i dislike about TalkDesk. I like everything that it has to offer. Everyone should give TalkDesk a chance.

Review Source

MP

Micah P.  
Title Specialist  
Automotive  
Used the software for: 1-2 years

### "Great tool for communicating cross departments and with customers. "

October 8, 2019

4.0

Overall positive! Voicemail drop has been a great addition that I hope to see more features added like this.

Pros

The monitoring dashboard is very intuitive and the data is well organized! The desktop widget has been essential to making and answering calls efficiently, the non-invasive size is perfect for using previous desktop space for having other windows open for east access to all the information you need for a call.

Cons

Transferring calls can be difficult at times. The transfer process can be buggy at times, often when involving calling department channels.

Review Source

Aaron James K.  
Sr member advocate  
Banking  
Used the software for: 1-2 years

### "awesome"

October 30, 2019

5.0

It's quick to log in and dial the number

Pros

fast and easy to use, able to log in and dial number quickly

Cons

I have no cons for this software, it is a great software

Review Source

Clara K.  
Customer Representative Agent  
E-Learning  
Used the software for: 1-2 years

### "The perfect tool for Call centers !"

March 26, 2019

5.0

Pros

It is the best tool to call in number and in less time possible. The ease of use is impressive!

Cons

Sometimes we can face technical problems during calls.

Review Source

RG

Rodrigo G.  
Supervisor  
Hospitality  
Used the software for: 2+ years

### "Implementation was really easy and reporting is easy."

March 11, 2019

5.0

Is being great! great tool, great support, great features, overall great decision!

Pros

Talkdesk is a great tool, intuitive and easy to use. Coming from complicated platforms like Avaya and Five9, Talkdesk is really ahead of the competition. From the reporting easiness and the trouble-free implementation, I have no issues recommending it to anyone.

Cons

Reporting may include more options for power users.

Review Source

AD

Andrew D.  
Operations Specialist  
Utilities  
Used the software for: 1-2 years

### "Robust, Solid Product"

August 11, 2020

4.0

Overall Talkdesk provides a product that allows for trackable call center operations that are scalable across a wide variety of use cases and functions effectively.

Pros

Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.

Cons

There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.

Review Source

HZ

Hajarah Z.  
Customer Service Rep  
Real Estate  
Used the software for: 6-12 months

### "Great for call centers! "

September 14, 2020

5.0

Functional and easy to use

Pros

External favorites make it easy to transfer calls and being able to create phone numbers on the same platform is great.

Cons

Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.

Review Source

JA

Josh A.  
Senior Support Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy agent admin and live insights but needs work on some basic functionality"

November 8, 2018

3.0

Talkdesk has been good overall. We had a challenging implementation but once we got it up and running, it’s easy to get people setup, create new numbers and let other teams create their own phone experiences. If I have a question I know their support team will reply quickly and give me clear insight into my issue or question.

Pros

Easy to setup agents and get them live on the phone. Customer support is great! They are very helpful and can assist with complicated asks. The live feature is very useful and we rely on it daily to allocate agents in different ring groups.

Cons

We struggle with some basic functionality, such as agents experiencing intermittent audio issues when all of their settings are correct. Also, the IVR could be more robust and allow us to test different call flow experiences.

Review Source

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