# Page 9 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132852/Talkdesk/reviews

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Talkdesk

4.5 (732)

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Last updated March 13th, 2026

# Page 9 - Reviews of Talkdesk

## Showing most helpful reviews

Showing 201-225 of 732 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Alexis R.  
Customer Service Hero  
Telecommunications  
Used the software for: 6-12 months

### "Talkdesk is AWESOME! "

October 21, 2019

5.0

Talkdesk helps more work more efficiently and transfer between calls with ease!

Pros

It makes my workday go by so much easier, I prefer this product over all others! I have been in telecommunications for sometime now and Talkdesk is by far the easiest to use!

Cons

Nothing! I absolutely love Talkdesk and all of its features!

Review Source

ND

Nicole D.  
Digital Marketing Specialist  
Marketing and Advertising  
Used the software for: 1-2 years

### "The perfect tool for customer support"

May 6, 2019

5.0

An effective and efficient call center solution.

Pros

I'm part of the customer support team of an internet marketing and SEO software company. Talkdesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to make international calls and track/log all phone interactions with clients. They even have a widget mode for effortless phone call monitoring! Highly recommend.

Cons

I wish there was an easier way to be notified of a missed call or voicemail assigned to you rather than refreshing the dashboard every time.

Review Source

JT

Justin T.  
Support Engineer II  
Computer Software  
Used the software for: 1-2 years

### "Great Platform!"

April 5, 2019

5.0

Pros

What I really like the most would be the integration that the software has with Salesforce/ our ticketing system. Talkdesk is very easy to use and is lightweight. Updates are easy. The ability to have access to recorded calls has saved me on several occasions. Having the ability to log in remotely is very nice as well! There are many Configuration options to best suite every users needs.

Cons

Sometimes there are issues with Call Transfers and disconnects. But these are limited and I have noticed improvements with updates.

Review Source

Sheel C.  
Sr Dir of Operations  
Retail  
Used the software for: 2+ years

### "Full featured Contact Center Out of the Box"

October 9, 2019

5.0

Pros

Has all the features you would need to set up a contact center on the web. Works well for us (under 50 agents) and rarely find ourselves needing a feature that doesn't exist or isn't already on the roadmap.

Cons

Pricing model on the voice minutes leads to significant higher costs than other vendors out there today (like AWS Connect -- which is much more complex, but cheaper).

Review Source

Patryk O.  
Loan Consultant  
Financial Services  
Used the software for: 1-2 years

### "Great service, would recommend for inside sales"

August 27, 2019

5.0

Pros

It allows you to easily record and archive calls

Cons

There are very infrequent bugs that will log you out or cause down time with the service

Review Source

DM

Damon M.  
Manager  
Computer Software  
Used the software for: 2+ years

### "Talkdesk for Team"

September 16, 2020

3.0

For our purposes (outbound outreach), it's definitely on the plus side.

Pros

Quick and easy to learn & deploy. Viable application regardless of region

Cons

Reporting is clunky/awkward and not very flexible.

Reason for choosing Talkdesk

Ease of deployment and cost.

Review Source

CAC

Cheryl Ann C.  
Customer Care Associate  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Let's Talk, Talkdesk"

December 13, 2022

5.0

My overall experience is it has been a breeze to use, easy to learn and gets the job done.

Pros

Talkdesk is one of the most basic CRM tools I've ever used. The interface is so simple, you can learn your way around in a few minutes. There's a section to add your notes to the call, different dispositions to end the call and different AUX states to put yourself in.I would recommend Talkdesk for small to medium size businesses looking for a simple but effective way to communicate with their customers. I absolutely love this tool.

Cons

The only missing feature would be, it does not generate a ticket for the calls and the outbound calls are not recorded. These are optional for some companies

Review Source

MG

Michael G.  
Showroom Manager  
Sports  
Used the software for: 1-2 years

### "Talkdesk is critical for coaching and general flow of our day"

August 19, 2020

4.0

It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.

Pros

The ease to listen back to coach my team, along with understanding how the phones are being used throughout the day to assess workflow and best practices is crucial

Cons

We're at the mercy of the internet so it can go down at times.

Review Source

KC

Kwok C.  
Director  
Financial Services  
Used the software for: 2+ years

### "Great telephone System"

August 24, 2020

5.0

Pros

Talkdesk is super simple to use compared to legacy systems. It is 100% cloud base and no on site server require.

Cons

The standard reporting is not the best. But you can customize and create your own reporting.

Review Source

KH

Kai H.  
System Administrator  
Financial Services  
Used the software for: 2+ years

### "Easy to use and manage"

October 30, 2019

4.0

Overall, this is a great application for our call center to use.

Pros

talkdesk is extremely user friendly and easy to manage as an admin. The status page is always up to date and allows us to troubleshoot whether or not it is system wide or user based.

Cons

It can be confusing for users when they are using the web page versus the widget. This has caused issues in the past.

Review Source

VR

Verified Reviewer  
Account manager  
Food & Beverages  
Used the software for: 2+ years

### "Outstanding tool"

March 4, 2019

5.0

I've been using TalkDesk for a few years now and I can say that it's very easy to learn it and use it, it's providing the option to record your calls, voicemails, and document everything from the moment you started using it. love it

Pros

TalkDest is very easy to use, it gives you an option to record your calls and it makes your job easier and faster.

Cons

I would like to be able to use it as an App on my phone.

Review Source

CG

Catarina G.  
BDR  
Information Technology and Services  
Used the software for: 6-12 months

### "Good tool for quality check"

March 9, 2023

4.0

Pros

It's very easy to use, since it's simple, but quite complete.It's very flexible and the report features are very complete, allowing us to have a wide and clear vision of our performance.

Cons

Since it doesn't have the "search" option, we need to go over all chats to find the client we need. It's not very intuitive.

Review Source

Abhishek A.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Awesome product !"

March 18, 2019

5.0

Love the product and will certainly recommend.

Pros

1\. Ease of implementation and use 2. No physical hardware and setup required. Plug and play. 3. Its cloud based, so it's portable and no physical line/phone instrument required.

Cons

The reporting UI and customization can be improved.

Review Source

KS

Katie S.  
Sales  
Real Estate  
Used the software for: 6-12 months

### "The contact center solution that your company needs!"

March 26, 2019

5.0

As our company grows, Talkdesk helps us to cater to a variety of markets. This tool allows me to work efficiently and monitor my performance both in the office and while working remotely.

Pros

Talkdesk is a great tool that makes making calls efficient and easy. I appreciate how Talkdesk and Salesforce migrate to allow me to log my calls, click to call and auto dial. Additionally, the voice drop feature makes my daily calls a lot less mundane. This platform's simple design makes it very user friendly.

Cons

I wish that there were a way to log notes from a call in Talkdesk and have that migrate into Salesforce under the customer's account. There are also some issues with the Google Chrome extension.

Review Source

ES

Ernesto S.  
Web analyst  
Information Technology and Services  
Used the software for: 2+ years

### "User Friendly "

August 24, 2020

5.0

It's simple and it works. easy to understandd

Pros

Simple to use. I have the app on my laptop. I simply have to click on it and it auto logs in.

Cons

Constant updates. i wish it would update in the back end.

Review Source

LB

Lianne B.  
Event Sales Office Manager  
Events Services  
Used the software for: 6-12 months

### "Very Efficient system"

April 1, 2019

5.0

Call handling statistics are improved helping with sales and the overall customer service We can now listen to calls to assist with training or issues within the team or from the customer The system is integrated with out PMS which is Salesforce and this is very effective to log calls or see who is calling beforehand

Pros

It allows our sales team to answer calls from wherever they are based. Often they are at venues or working remotely so we can still answer calls professionally and quickly with ability to track and record figures.

Cons

Calls can be missed if you forget to complete the disposition so it would be useful to be notified if a call is coming through even if you are on the line or completing the call information.

Review Source

GP

Grant P.  
Business Development Rep  
Computer Software  
Used the software for: 2+ years

### "Great App"

April 8, 2019

5.0

Its a really great tool for our business. I use it every single day and have not had any issues.

Pros

I really like being able to listen to my past conversations with customers. This is great for learning where I could do things different in future calls.

Cons

I wish the search feature was able to handle numbers and names without having to pick which one I am searching.

Review Source

ZM

Zachary M.  
Guest Experience Coordinator  
Entertainment  
Used the software for: 1-2 years

### "Great Option For Call Software"

July 10, 2019

5.0

Pros

Talkdesk is an easy to use call software! We use it for multiple phone lines, and switching between each one is a breeze. It integrates with Salesforce Desk, too, and they communicate well with each other. Support is responsive too.

Cons

Occasional downtimes, but only VERY occasional. Every so often the software won't pull up the call information right away, such as the caller's name in Salesforce or phone number, but that is very rare - with most calls, it happens immediately and automatically.

Review Source

AE

Amanda E.  
Customer Experience  
Real Estate  
Used the software for: 1-2 years

### "Talkdesk is Great for all Users "

March 27, 2019

5.0

I have been using this software for nearly a year, and find as a user it is easy to use. Customer support is very timely in their response and very customer centric. Updates don't interfere with our job. It would be nice to have our internal programming be compatible with Talkdesk, but that's not on them

Pros

Talkdesk reports are easy to pull, metrics are accurate, dropped calls are few.

Cons

They could allow for better filtration on reports. I am left to run all of my filters to complete quality assurance of the team. Would be nice to not have to do this manually.

Review Source

JB

Jennifer B.  
Sales  
Marketing and Advertising  
Used the software for: 2+ years

### "Efficient for calling and reporting "

May 13, 2019

5.0

Overall Talkdesk provided a helpful calling and tracking solution for our team. It helped with operational efficiency and tracking analytics of team members.

Pros

My team liked the direct integration with salesforce for click to call as well as the different reports we were able to generate

Cons

Sometimes the calls would drop and get disconnected which was difficult for the team

Review Source

WF

Will F.  
Client Engagement Specialist  
Computer Software  
Used the software for: 1-2 years

### "Will F - Fantastic Product"

November 18, 2019

5.0

My overall experience with TalkDesk has been nothing short of fantastic. I have experienced no issues specific to TalkDesk but have reached out to their support at times and they were still able to help find the issue which wasn't even related to them.

Pros

I like how easy talkdesk is to setup. As a regular user, I can just quickly install it on any device I need, boot it up, and be ready to speak with clients.

Cons

I have used the administrator reporting, and it's great. However, I would love to see more reporting available for everyone to utilize.

Review Source

BW

Britton W.  
IT Manager  
Consumer Services  
Used the software for: 2+ years

### "Makes for an easy call center "

April 16, 2019

4.0

Pros

The setup was a breeze and adding new agents and numbers takes almost no time at all. Call recording and quality is fantastic.

Cons

Admin and customization can be confusing at times and seems like some features are missing compared to competitors. Lack of SMS is a bummer. Looks like some upcoming updates should fix some admin issues.

Review Source

VR

Verified Reviewer  
Director of Demand Gen  
Internet  
Used the software for: 1-2 years

### "solid tool in tough space"

September 27, 2018

3.0

Pros

reasonable pricing model that supports our needs

Cons

unrelisble connection, calls dropped and not loggged

Review Source

SL

Stephanie L.  
Customer experience lead  
Retail  
Used the software for: 1-2 years

### "Solid Reporting"

November 7, 2018

4.0

We’ve been using Talkdesk for the last year or so. It’s better than ring central but we do have connection issues from time to time (calls dropping). I really like the reporting but I would love the ability to customize my own reports instead of picking from a handle full of premade ones. Additionally, we’ve struggled to integrate zendesk’s reporting perfectly with Talkdesk, so we had to pull data separately.

Pros

I like the reporting tool and the interface that we can share with the team.

Cons

Not being able to customize reports. Calls drop from time to time and the app can crash.

Review Source

KC

Kimberly C.  
Ambassador Agent  
Hospitality  
Used the software for: 2+ years

### "Talkdesk"

August 31, 2020

4.0

Pros

I use Talkdesk on a daily basis and it is very easy to use. The integration from our previous software was seamless!!!!

Cons

There are no aspects of the product that I do not like!

Review Source

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