# Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Talkdesk the right Call Center solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (733) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Talkdesk Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Streamlined daily operations 97% positive reviews out of 179 Most reviewers find ease of use boosts productivity, allowing efficient workflows and quick adaptation for teams. Unstable internet-dependent connectivity 60% negative reviews out of 45 Some users report connection issues, with call quality and stability affected by network strength and occasional interruptions. Consistent cloud-based performance 97% positive reviews out of 39 Most reviewers describe reliability as a key strength, citing stable service, minimal disruptions, and dependable cloud access. Frequent unexpected call disconnections 79% negative reviews out of 38 Most reviewers indicate call drops occur regularly, interrupting conversations and requiring reconnection or restarting the app. Intuitive and simple navigation 97% positive reviews out of 31 Most users report navigation is straightforward, with a user-friendly interface that simplifies finding essential features quickly. Noticeable audio and response lag 81% negative reviews out of 31 Most users comment call delay disrupts conversations, causing overlapping speech and slower response during calls. ## Showing most helpful reviews Showing 1-25 of 733 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saskia M. Senior Director Sales Marketing Restaurants Used the software for: 1-2 years ### "It's easy to get in touch with Talkdesk's helpful staff" September 11, 2023 5.0 The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. Pros To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. Cons When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[UJET](https://www.capterra.com/p/164070/UJET/) The system has a low learning curve. You may reach them by phone or email if you have any questions or concerns. Their turnaround time is usually not too bad. The speed with which and thoroughness with which they report problems in their Guarian Report is another plus for me.s Review Source OD Olga D. Pharmacist Hospital & Health Care Used the software for: 1-2 years ### "Review from daily user" January 9, 2026 4.0 It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. Pros I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. Cons It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) The team that i work for decided to switch for internal reasons. Review Source VR Verified Reviewer Client Operations Supervisor Real Estate Used the software for: 1-2 years ### "Talkdesk is very useful for Reports and Stats" April 22, 2026 4.0 Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise. Pros One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team. I also like how it is very easy to use as an admin. Cons There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow. This cause delays in processing requests we are receiving. Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "Worst experience we had " November 6, 2015 1.0 I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. Pros Nice app, nice design, easy to use, good quality of sound. Cons Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. Review Source Response from Talkdesk November 6, 2015 We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere. LP Leslie P. Talent Support Specialist Consumer Services Used the software for: 1-2 years ### "Why Talkdesk" March 25, 2025 5.0 Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. Pros all the different features you can add or take away. Cons that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. Review Source Kelly H. Customer Service Manager Real Estate Used the software for: 6-12 months ### "Easy to Use" September 14, 2020 3.0 Pros Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic reporting and analytics for someone who may be less experienced at pulling this information or tracking KPIs. Cons The callbar often glitches, and there is some missing basic functionality (you can't place a customer on hold and then make a transfer, there is a limit to the amount of external contacts you can have available in the callbar, etc.) Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ringcentral was extremely expensive with very limited reporting. Review Source Cortney K. Billing Specialist Real Estate Used the software for: 1-2 years ### "TalkDesk is above the rest! - Cortney K" November 18, 2019 5.0 TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable. Pros The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere! Cons Sometimes the audio is best when connected via ethernet cable. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) ShoreTel was unreliable and would be down for long periods of time. Review Source VR Verified Reviewer Customer Experience Supervisor Hospitality Used the software for: 1-2 years ### "Great for handling call management" September 18, 2025 5.0 Pros Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business Cons I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience Review Source RL Rebecca L. Strategy Coordinator Consumer Goods Used the software for: 1-2 years ### "Does what a phone tool needs to do. " February 11, 2025 4.0 I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool. Pros Talkdesk is reliable and simple to use, does exactly what I needed it to. Cons Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth. Review Source MH Makeda H. APD Resolution Specialist Insurance Used the software for: Less than 6 months ### "Talkdesk review" August 22, 2025 5.0 It's been okay so far. No real complaints that require major changes. I like the feature of answering a call when I am ready to answer. Pros The different options for my status. The tutorial to use the feature and the fact that it's user friendly. Cons It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes. Review Source GP George P. Talent - Payroll Specialist Human Resources Used the software for: 6-12 months ### "Talkdesk Review" March 20, 2025 5.0 I use Talkdesk every day at work to handle our company's phone lines. It is a great platform for inbound and outbound calling and I would definitely recommend it for beginners since it is easy to learn. The platform has good functionality, making it simple to save and edit caller data on the fly. Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data. Pros Fast, responsive. Call quality is very good. Easy to take notes and gather data about calls. Cons I have nothing bad to say about Talkdesk. Review Source BK Bridgette K. owner Retail Used the software for: 2+ years ### "Trendsetter for Sure! " September 10, 2024 5.0 Pros Talkdesk is innovative and efficient for taking calls within my company. One of my favorite features is the AI automation. At the end of each call there is a summary of what was discussed. This can be easily copy and paste onto the customers profile. This has decreased the number of product disputes and complaints. Cons Every so often there is an update and sometimes after an update the microphone or ringing feature may be muted, but this is an easy fix. Review Source NS Natalie S. Graduate Student Higher Education Used the software for: 1-2 years ### "Talkdesk is an excellent app that provides exceptional customer service " April 3, 2023 5.0 Talkdesk is a comprehensive and user-friendly contact center software that provides businesses with the tools they need to deliver exceptional customer service. Its omnichannel support, customizability, integration capabilities, and reporting and analytics make it an excellent choice for businesses of all sizes. Pros Talkdesk is easy to set up and use, even for those with limited technical knowledge. The user interface is intuitive and easy to navigate, and agents can easily switch between channels. Talkdesk supports voice, email, chat, and social media channels, allowing businesses to provide support on multiple platforms.Talkdesk is highly customizable, allowing businesses to tailor the software to their specific needs. This includes customizing call flows, IVR menus, and agent scripts.Talkdesk integrates with a wide range of third-party applications, such as Salesforce, Zendesk, and Shopify, allowing businesses to easily sync data across multiple platforms.Talkdesk offers in-depth reporting and analytics, giving businesses insights into agent performance, call volume, and customer satisfaction. Cons I like Talkdesk for enhancing customer service, and I do not have any specific dislike about it. However I can mention a couple of areas that the software can be enhanced in. Talkdesk does not offer some advanced features that other contact center software may provide, such as speech analytics or AI-powered chatbots.Some features, such as the chat widget, are not as customizable as other customer service tools, limiting businesses' ability to tailor the software to their needs. Review Source QB Quishea B. Patient Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Great Software, A few bugs but things are getting better " February 15, 2023 5.0 Pros I love how easy this app is to use. I use Talkdesk daily in a healthcare call center setting. The calls come through smoothly. They are easy to disposition and listen to. I really enjoy using this service. Cons It is sometimes glitchy. Agents at my current job have had calls come through while they were on a call. It also lags when it is ringing, this could be due to high call volumes. Review Source DL Drake L. Customer Service Representative Telecommunications Used the software for: 1-2 years ### "“Talkdesk: The “MUST HAVE” tool for contact centers”" February 19, 2023 5.0 My experience with Talkdesk was great so I would highly recommend this tool. For me It’s 9.7 over 10. Pros I like TALKDESK because of it’s intuitive interface and use-friendly design. Which makes it more easy to navigate and good for new users. For me, it’s the capacity to sync with Marketing automation, in which our purchaser data is kept which saves me a considerable amount of time because I no longer have had to open different platforms separately. Cons The fact that the TalkDesk messaging interface still has a few flaws which hinder productivity concerns me. Moreover, having an automatic refresh method would be helpful rather than constantly having to manually reload the login page after accessing Callbar and logging in by clicking the Talkdesk logo above each screen tab. Review Source HM Heather M. Customer Service Representative Consumer Services Used the software for: 6-12 months ### "One of the best software for call recordings and clear calls." February 5, 2023 4.0 My overall experience was not that great especially with call distribution but with a few improvements talkdesk could work better or even the best. Pros The most impactful feature for me is the clear call and call recording. You will be able to track your calls and missing recordings in no time. Cons Not fair call distribution. Only one agent that is on the priority list is getting the calls Switched from [Gladly](https://www.capterra.com/p/156723/Gladly/) Call management and contribution. Review Source VT Valdrin T. IT Engineer Restaurants Used the software for: 2+ years ### "Easy to set up and feature full contact center" March 19, 2019 4.0 Overall experience is positive, it has many great features, a click to call extension, a callbar. It also has some things that are missing, however, the overall experience, we as admins of talkdesk, and our agents is positive. Pros The most I like about talkdesk is that it has many integrations with other 3rd party sites, such as Salesforce, Kustomer, Ytica, etc. And all of these integrations are already included, out of the box -- we don't have to do any coding, or API calls ourselves. Besides that, we also like how easy it is to set up new agents, give them a new number, or add them to a ring group and they are ready to make and receive calls within minutes. Cons The least I like about Talkdesk is the reporting section. Granted, their scheduled reports and dashboards are great tools which we use daily; however they lack some quality of life features that will make creating and editing reports from a chore to an enjoyable experience. The issue is that, once a scheduled report has been created, it cannot be edited anymore, and our team frequently has new hires and transfers so we have the need to add new members to different reports, but that is not possible, and instead we have to recreate the whole report from scratch. Review Source JM Jessamine M. Customer Service Manager Financial Services Used the software for: 2+ years ### "Good Value" February 1, 2021 4.0 Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center. While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price. Pros The Talkdesk interface is a fairly easy system to navigate. From a user perspective, the software makes it simple to answer and transfer calls using a Web Widget. From a management/admin perspective, the software data analytics interface has become more robust in the last year which allows us to have more key insights into agent productivity and how we are interacting with our customer base. Cons The new studio flows are not user intuitive. I wanted to love them but the support guides for setting them up were not really helpful and it took hours of troubleshooting to get them going. There have also been more frequent outages with TalkDesk over the last couple of months. We have never had issues with downtime with TD prior to this. Review Source VR Verified Reviewer Director Of Customer Success Computer Software Used the software for: 2+ years ### "Perfect tool for growing Support Team" March 24, 2018 4.0 Pros Very customizable. You're able to set up the tool to integrate with your other Support platforms very easily. Talkdesk call bar on the computer is also effective (i.e. it's easy for agents to know when a call is coming to them, when they've missed a call, etc.). You an set up almost any requirements that you want for how long to ring, how long to be on hold, etc. Cons Reporting isn't as strong as it should be. Talkdesk is gathering huge amounts of data about customers, call patterns, etc. I would love to see more predictive suggestions. For example, "This time last year you had a higher than normal call volume. We suggest you have more agents on standby." We have to export the data to Excel to analyze. Review Source VR Verified Reviewer Customer Experience Manager Internet Used the software for: 2+ years ### "Fairly innovative company, not perfect but who is" January 19, 2018 4.0 Pros We've been with Talkdesk for over 2 years, and in that time they've proven to be hungry for the market, very innovative and collaborative. The product is fairly robust and there are releases fairly often for improvements, minimal downtime and a nice UI/interface. The sentiment reporting is invaluable and you often don't have to reach out to support since their knowledge base is ridiculously thorough. Cons We definitely noticed with the departure of our first CSM and transition to another, our rose colored glasses started to come off. Talkdesk suffered some serious outages later in 2017 (though they did their best to make it right after the fact). There are some seemingly obvious improvements that could be made to the product that they have so far de-prioritized over those shiny "innovative" features. Reporting more often than not requires exporting CSVs in order to truly dig into the data, and when you do have to contact support you'll always get a canned response, have to clarify and emphasize again, \*then\* the agent starts to answer your question. Review Source HL Hugo L. Customer Experience Team Leader Luxury Goods & Jewelry Used the software for: 2+ years ### "Talkdesk for call centre" April 8, 2019 5.0 I was initially a customer experience agent. As an agent, I was using Talkdesk as a tool to communicate with customers and keep track of my performance. I am now a manager and use Talkdesk daily in order to manage the workflow of my employees. Additionnally, I always use Talkdesk to have a detail view of the performance from the member on my team. Based on their data, I will be able to performing adequate coaching sessions. Pros I like that as a supervisor I have a lot of visibility and detailed data about my agents performance. As such, I can offer personalized help to each of my agents in regards to their perfomance data shown on the Talkdesk software. It has helped me become a better manager and my employees become more performant. Additionnally, Talkdesk offers a lot of features in order for you to personalize your Talkdesk as per your needs. You can manipulate the lines and many other things in order to properly set the workflow. Cons I don't have many cons about this software. I do see some newer agents struggling with the user friendliness of it all. However, you learn pretty quickly to manipulate it. Review Source OG Oscar G. CRM Operations Manager Education Management Used the software for: 2+ years ### "There is no Better telephony software!" November 25, 2019 5.0 Pros We use Talkdesk with our multiple salesforce instances. TD makes integration between the two systems, and management of the integration very easy. Click to Dial has become heavily relied on to provide relative metrics behind our outreach, I don't believe we could've come as far as we have without Talkdesk. Cons There are still some feature I would like to see enhanced in order for the tool to provide further insight. Reporting could use for enhancements to provide between usability. Secondly, I would to see improvements around the ability to distinguish between multiple records which may have the same name. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Review Source VR Verified Reviewer Digital Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Talkdesk Review" December 3, 2019 5.0 I highly recommend. It is easy to use and learn, and it's great for training & provides data on missed call rates, who on your team is answering calls the most, and other insights that are very helpful (especially for customer service & sales jobs). Pros One big perk of talkdesk is you can seamlessly do international calls. I also like how the calls are recorded, so you can go back and listen if need be, which is great for training or if you need a refresher on a previous conversation. It is also very easy to forward calls or do a phone conference as well. Cons When it's working properly it is great, but sometimes it will go offline just on it's own and I don't know why? So I've had a few times where clients try to call me but talkdesk on its own went offline without notifiying me and I missed the calls. Review Source JL Jr L. Tools and Systems Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Talkdesk - One call away to a better conversation" November 16, 2022 5.0 Overall, Talkdesk is very efficient to use. Telephony system can be used as a stand-alone, unlike other telephony systems that still need to have a physical phone for it to work. Pros As an Admin of this software, I really like the management system of Agents being added to the system. It's easy to manage them and the fields used are easy to understand. The search feature is really good making us Admins do our task to update a certain account easily. Cons What I don't like here only is the telephony system integrated on the tool itself. Sometimes, it causes an issue due but this due to a browser update. Good thing that they have an App that we can install to avoid these issues. Switched from [Gladly](https://www.capterra.com/p/156723/Gladly/) Contract expired Review Source KW Ken W. Director of Provider Support and Phone Outreach Internet Used the software for: 1-2 years ### "A painfree cloud contact center telephony solution" March 13, 2019 5.0 Our overall experience has been great. My managers are able to run their teams efficiently with real time dashboards, and I'm able to get the high level trends with scheduled reports. Pros There was a time when most tools like this were aggravating in so many ways from set up to lack of meaningful reporting. Talkdesk is the opposite. They focus on the core value their product provides (an easy to implement, scalable contact center solution) and and make it better constantly. This isn't a company that makes pointless cosmetic changes to their interface to make their UI/UX people feel valued. Instead, the keep improving what a call center manager needs: swift integration, customization options that don't take a programmer to set up, and solid reporting options. Keep up the great work, Talkdesk! Cons Although they offer a bevy of integrations with other tools there is not a lot of guidance when things get complicated. However, their knowledge base is quite extensive and the articles, unlike many "help" centers, are not 3,000 years old. Their customer support team is also top-notch and can handle most questions. 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