# Page 5 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Talkdesk the right Call Center solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (733) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Talkdesk ## Showing most helpful reviews Showing 101-125 of 733 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EA Enrico A. Customer Service Manager Information Technology and Services Used the software for: 1-2 years ### "The Ideal Call Center Management For Business " February 15, 2024 5.0 Pros With Talkdesk, we have been able to monitor calls and the software makes handling customer service better From VoIP to call center management and call tracking, Talkdesk has it all and this makes it great. Cons With Talkdesk, we have nothing to complain about as it has always delivered. Review Source Desiree B. Owner Relations Team Lead Oil & Energy Used the software for: 6-12 months ### "Refreshing Change" May 20, 2020 5.0 I am incredibly impressed with the ease of Talkdesks interface. As a user an administrator, I have no difficulties finding everything I need almost immediately. We have not had any systematic or tech issues with Talkdesk thus far, and any questions we have are promptly answered by the support team. Pros The most appealing aspect about Talkdesk is its many features and add-ons. There are functionalities available to sync (at some point) to other apps and programs, that we've considered using in the future. Cons To date, there arent any specific features that I dislike about my daily usage of Talkdesk. Review Source VB Veselina B. Customer Support Manager Retail Used the software for: 2+ years ### "Talkdesk - the better option for your business " October 6, 2020 5.0 I use the software daily and have no issues what so ever. Pros The ease of use is great - there is no time needed to train new staff, you can log in and start working/calling straight away. The integration with CMR was easy too. You see all the information needed on the screen. The reporting is great and helps with assessing the staff performance. Transferring calls to other agents or external numbers is a child's play. Cons Depending on the internet connection the quality of the calls is net perfect sometimes but I guess the internet provide is to blame. Review Source Ralph C. System Administrator Financial Services Used the software for: 6-12 months ### "Easy to use, easy to deploy, good sound quality" November 18, 2019 4.0 We use Talkdesk as our main application for call center support. I mainly adminstrate the software for our users, but occasionally use it myself. Pros As a system administrator, I like the fact that the software is easy to deploy and that there are occaisonal updates. The updates show that talkdesk is constantly being worked on and updated even if we don't see issue they are working to make it better constantly. They also made the update process super easy and almost all users don't recognize when an update has been done, which shows they have made it simple. Sound quality is pretty good! Cons There are times the customer says that the call sounds choppy on their side even though I can hear them clearly. It is usually solved by hanging up and calling again when it does happen, so it's an easy fix. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Review Source CS Chase S. Customer Service Manager Retail Used the software for: 2+ years ### "Talkdesk is an awesome all in one phone service. " August 6, 2020 5.0 I would highly recommend this service to companies in need of an online phone system. Pros This service integrates well with all of our other systems. We use different phone lines with this service for all ends of our business. Cons Setup could have been a little easier, but support was awesome. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Better pricing and features. Review Source JS Jolene S. Account Manager Food Production Used the software for: 1-2 years ### "The best experience using Talkdesk" March 26, 2019 5.0 I am part of an SEO agency and it was going to be impossible to work without Talkdesk. We need to communicate with the customers on an everyday basis. Our managers can keep a track on our performance using the reports. Pros Talkdask is really fast and easy to use. It is very easy to install it and adapt to it. All the calls are recorded and you can pull out any reports you might need for inbound or outbound calls. This helps to keep a track on the progress of our everyday basis at work. We are using it at work to communicate with our customers and they can have our numbers and leave voicemails. Cons There is nothing to dislike regarding this amazing tool. I don't have any complaints. The only thing I would like to mention is more a suggestion than a complaint or dislike. It was going to be perfect if Talkdesk will be able to automatically recognize the country code of the phone number. Review Source VR Verified Reviewer Business Consultant Internet Used the software for: 6-12 months ### "Easy to use" August 13, 2023 5.0 Pros Very intuitive dialler. This is the first VOIP dialler that I used working for a business. I have used other systems since and this one seems to be the most stable for doing it's core function - facilitating inbound/outbound calls. Cannot remember having any connection issues. It was simple to learn and easy to use. Cons I found the dialler to be a bit restrictive. We weren't able to integrate it with other systems as much as we would have liked to. Review Source VR Verified Reviewer Business Intelligence Analyst Information Technology and Services Used the software for: 2+ years ### "Easy to Use with Good Reporting " April 17, 2019 4.0 Good overall experience. Responsive to all outages. Most issues are resolved within minutes. Pros I like the reporting features. Easy to pull and exportable to Excel. Very easy to train new employees to use. Cons Several outages occurred which cost us productivity and created large amounts be of re-work on Review Source MM Maria M. Team Lead Computer Software Used the software for: 2+ years ### "Talkdesk app for Salesforce" August 18, 2020 5.0 Pros it was easy to implement and customize with the product Cons The way it interprets data. You really have to dig and email the representative to get some of the metrics needed or interpret some. It shouldn't be that hard to get some metrics pulled up. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) the customization options available with Talkdesk Review Source MD Matt D. VP, Customer Support Computer Software Used the software for: 2+ years ### "A great VoIP phone system for your support team" April 12, 2019 5.0 We were able to get away from a hosting situation where we didn't have control of our system and had to submit tickets for simple changes that come up on a daily basis. Talkdesk allows our team to make updates on the fly and turn on a dime when we need to. Pros Talkdesk is super-easy to setup and use, from buying new phone numbers, to creating IVRs, configuring call routing, and answering the phone. Our clients love the queue callback feature. I like being able to make adjustments to the IVR quickly when we have a service outage with our product. Cons Their reporting suite has gotten better over the year, but we still need to export the data and manipulate in Excel to get the things we want done completed. Review Source Kelsey S. Implementations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Feature rich product but can struggle with home internet" September 10, 2020 4.0 Pros Talkdesk has tons of features for monitoring, recording, and tracking call volume. Their price is decent and they offer lots of features. Cons Working from home, internet quality is variable, but even in the office we would have issues with dropped or lagging calls. Review Source KK Kerri K. Customer Service Representative Real Estate Used the software for: 6-12 months ### "Talkdesk was there when we needed it" September 14, 2020 4.0 Easy to use, with the options to expand and customize TD to your needs. Pros I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic. Cons I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) We were experiencing a bunch of glitches with our phone system, and the RC customer service was so awful we needed out. Review Source Katiuscia C. Coach & Corporate Academic Advisor ROW Market Education Management Used the software for: 2+ years ### "Satisfied with Talkdesk" March 26, 2019 4.0 Pros It is simple to use, so far I did not experiment on any issues during my calls, I can listen to all our clients clearly. Cons I don't know if it is possible to avoid the page of the disposition, call notes and contact name, for my side it is not really useful. Review Source MM Meagan M. Analyst Telecommunications Used the software for: 2+ years ### "Great for Customer Communication" September 18, 2020 5.0 Pros I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place. It's easy to keep out of the way on my computer while I'm working, as well as update the rest of my team on my current status. Cons At times, the connection is not the best. This is typically around the same time that an update is available. Once the update is completed, any issues are typically resolved. Review Source VR Verified Reviewer Admissions Manager Higher Education Used the software for: 1-2 years ### "TalkDesk Review" October 9, 2018 3.0 Overall talkdesk is a good system for any call center making calls. It does what it needs to do with minor inconveniences. When something does go wrong it does not take too long to fix on Talkdesks end Pros Click to dial function makes it easy to call out. Talkdesk allows you to call out by any phone number. East to use. Cons Connections drop. Calls can be static. Talkdesk does go down here and there. Sometimes it freezes so you would need to reboot it. Review Source VR Verified Reviewer Implementation Project Manager Internet Used the software for: 1-2 years ### "Keep Shopping" July 25, 2018 1.0 Pros It is hard to find any positives about this platform. I mean, if I had to find a positive, it would be that it will make phone calls from time to time. Cons The big picture here is that this platform drops calls consistently. I don't trust it and have started using Google Voice (which isn't a good platform either). That should explain how bad Zoom really is. When you receive a voicemail, you have to wait for up to 10 minutes before you can even listen to it You receive a notification via email immediately, which doesn't help because you can't even listen to the flipping message! I end up calling the customer back and having them re-explain the same thing they said in the voicemail because I couldn't listen to it. Also, their softphone is a joke. Keep shopping, my friends. Review Source David F. Customer Experience Manager Consumer Services Used the software for: 1-2 years ### "Overall Talkdesk is Useful" March 28, 2019 4.0 Pros I do like that it is very easy to be able to read stats, check call history, keep an eye on the queue, and overall set up each members account. Cons We do tend to have a lot of connectivity issues with customers not being able to hear us, or the calls will come through but not allow us to answer. This is usually due to the older computers we use, and the updates Talkdesk releases fairly often. Review Source EN Emma N. Sales Account Executive Food & Beverages Used the software for: 2+ years ### "Excellent product and experience!" March 29, 2019 5.0 It allows us to do a lot of outreach both inbound as well as outbound. Then using the group call feature is a bomb. Pros Talkdesk is super simple and easy to use and it allows for calls to be recorded, so there's no forgetting anything that happened and there is no misheard numbers and emails, since everything can be played back. The feature that allows trainers to be listening to calls while the calls are being made is also a great bonus when it comes to a rep's performance and feedback. Cons Sometimes when an inbound call comes through, and the rep is on another call, it doesn't notify you immediately that there is a call missed/waiting. Review Source Sufyan H. Educational consultant E-Learning Used the software for: 2+ years ### "Very Efficent and easy to use" October 30, 2019 5.0 Pros you can call almost everywhere and the voice quality sound not change, it is easy to use and easy to connect with other soft wares. Cons the desktop app sometimes take long to open, but not all the time, it is very rare to happen. Review Source MR Martin R. Director of Sales Packaging and Containers Used the software for: 1-2 years ### "RIP Off!!!" September 10, 2019 1.0 Took forever to get working. After having issues with call quality, talkdesk just shrugs it off. They do not work for you! They say they are "on it" but don't do anything to help! Pros It all sounds amazing, when you get it. But when you try and use AutoDialer. That doesn't work for nothing. Cons Price is WAY over value. For a small business, this is NOT a good option! Call Quality is horrible! They tell you to fix it one way, and it gets way worse! It was my decision to get this, and was a really bad mistake! Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Talkdesk I thought it has better features, but it sure doesn't work well! Im not happy with it at all! Review Source VR Verified Reviewer Customer Service Manager Retail Used the software for: 2+ years ### "Over 3 years of success with Talkdesk" April 11, 2019 5.0 Me and my team have been using Talkdesk for over 3 years now and we are more than happy with their service. Their customer support is always helpful, the service rarely has problems (once or twice a year) and is usually resolved quicker than a lot of bigger companies. The overall experience of using Talkdesk has been positive, they provide you with a lot of performance data which we find very useful. The website is made easy to navigate. Pros The ease of use, it is very easy to understand how Talkdesk works, which makes it easier when new members join the team Cons I don't have dislikes. I would suggest that they add an option where you can put the customer on hold and call another number using the same account. Review Source MM Megan M. Renewals and Expansion Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Talk Easily with Talkdesk! " June 30, 2022 4.0 Overall, nice and easy experience with Talkdesk! Pros I love how straight forward and easy to use Talkdesk is. It allows me to have a work phone number and dialing system to communicate with my clients easily, as well as monitor calls coming in via the Caller ID feature. Cons I'm looking forward to innovation in having a clear historical log and reminder nudges to follow up with client calls Review Source AT Ana T. resident support Real Estate Used the software for: 2+ years ### "Talkdesk for the win " August 14, 2019 4.0 Since the company I work for made the switch, its been great, they are no issues, if we need to make any changes and can't figure it out, their support team is very helpful. Keep up the great work Talkdesk! Pros Talkdesk is very simple to use. I love we can see the time the call has been in queue, where its coming from, the longing is simple. Cons I feel it can use some improvement with integration with other software, to minimize delays. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) company decision Review Source SA Susan A. VP OPs Computer Software Used the software for: 2+ years ### "TalkDesk Has it Together" May 7, 2021 5.0 I think it is the best company out there because they do it right and clearly see their employees as assets. Pros Their product is easy to use, comprehensive and a game changer. And their employees make the company. Cons I wish they would add a ticket tracking system of their own with Talk, Email and Chat all in one rather than using integrations. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) HIPAA Review Source SL Sarah L. Manager, Customer Success Computer Software Used the software for: 2+ years ### "Management " April 11, 2019 3.0 Pros the extension is easy to use Transfers are easy Reporting screen to show who is online is a good quick glance Calls don't often drop The callback feature is awesome Cons Many of the saves don't work- for e.g. when I change the hours of operation under preferences it says saved but often doesn't The Vacation hours didn't save over the holidays and resulted in missed calls The extension often needs to be reverted to have the customer hear you Reporting is difficulty - if I just want to reach all calls from 1 number it is not simple Hold music options aren't great and are VERY loud Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.