--- title: "Talkdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Talkdesk Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/132852/Talkdesk/" page_type: "product" language: "en" --- # Talkdesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Talkdesk ## What is Talkdesk? Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Talkdesk empowers enterprise operations and CX leaders to deliver modern, tailored customer experiences. Our trusted, flexible cloud contact center platform leverages cutting-edge generative AI and automation to streamline workflows, optimize resources, and drive exceptional customer outcomes. With Talkdesk, teams can enhance operational efficiency, reduce costs, and improve the bottom line—all while ensuring the best possible experiences for customers. Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers. ## What is Talkdesk used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 733 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Streamlined daily operations Consistent cloud-based performance Frequent connectivity challenges Unreliable call stability Starting price $85 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Auto Dialer / 2025 - Call Center / 2025 - Call Recording / 2025 - Contact Center / 2025 - Predictive Dialer / 2025 - Telephony / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Talkdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.talkdesk.com/&name=Talkdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Talkdesk 4.5 (733) VS. [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $85 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (730) Ease Of Use 4.8 (884) Value For Money 4.5 (514) Value For Money 4.5 (795) Customer Service 4.6 (585) Customer Service 4.6 (815) ## Talkdesk alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) ## FAQs about Talkdesk Overview ### What problems does Talkdesk solve? Talkdesk solves unreliable, hard-to-manage call center operations by centralizing calling, recordings, CRM-linked notes, reporting, and agent status tracking in one cloud platform. Customer service teams, sales reps, supervisors, and admins use it to streamline remote calling, speed onboarding, monitor performance, and replace fragmented legacy phone systems. Answer based on 332 reviews Overview ### Which roles and teams benefit most from Talkdesk? Talkdesk is most used by customer service teams, sales representatives, and customer success staff who manage high call volumes, resolve support issues, and track client interactions. Team leads, operations managers, and executives use it to monitor agent performance, streamline workflows, and improve service quality through reporting and call management. Answer based on 726 reviews Overview ### What company size and industries is Talkdesk built for? Talkdesk is built for customer-centric companies with at least five agents, primarily small businesses at 51%, followed by midsize firms at 35% and enterprises at 14%. It serves software companies most often at 11%, with additional adoption in financial services and consumer services, each representing 8% of reviewers. Answer based on 733 reviews Features and Usability ### What are the key features of Talkdesk? Talkdesk includes core contact center features like automatic call distribution, call routing, IVR, click-to-dial, and call recording. Reviewers also focus on differentiators such as real-time dashboards, customizable reporting, live call monitoring, and Salesforce CRM integration, plus searchable call logs and callback scheduling for daily queue management. Answer based on 214 reviews Limitations ### Does Talkdesk have bugs or reliability issues? Talkdesk works reliably for many teams, but bugs and intermittent issues appear often enough to matter. Call centers, remote agents, and browser-based users mention freezing, login problems, status sync errors, and occasional outages or dropped calls, while many also note that restarts, updates, or support can resolve smaller glitches fairly quickly. Answer based on 150 reviews Integrations ### Which third-party tools and platforms does Talkdesk integrate with? Talkdesk integrates with Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk Suite, Nimble, Contactually, EvaluAgent, Google Contacts, and Workato. It supports over 40 integrations overall, with additional catalog connections spanning CRM and help desk tools such as Dynamics 365, Freshdesk, HubSpot CRM, and Intercom. Answer based on 100 reviews Getting Started and Support ### How easy is it to onboard and train a team on Talkdesk? Talkdesk is generally quick for agents and new hires to learn, with many reviewers describing the interface as intuitive and requiring little formal training. Training is available in person, live online, through webinars, videos, and documentation. Admin setup, integrations, and custom implementations can take longer and may need closer guidance. Answer based on 49 reviews Getting Started and Support ### What customer support options does Talkdesk offer, and how do users rate the experience? Talkdesk offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and quick to resolve issues, especially technical problems, though some report inconsistent follow-through, slower billing responses, and occasional difficulty with complex integration or outage-related cases. Answer based on 172 reviews Features and Usability ### How good is Talkdesk for call quality and daily calling? Talkdesk delivers reliable call quality for most teams handling inbound and outbound calls every day. Customer service groups, sales teams, and remote agents often find the interface easy to learn, with helpful call recording, monitoring, and callback tools, though some users mention occasional missed-call workflows, search limits, or brief connection delays. Answer based on 214 reviews ## Who uses Talkdesk? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined daily operations 97% positive reviews out of 179 Most reviewers appreciate ease of use, noting increased efficiency, quick onboarding, and simplified workflows for teams. Frequent connectivity challenges 60% negative reviews out of 45 Most users report connection issues, citing call interruptions, unstable audio, and dependence on strong internet for reliability. Consistent cloud-based performance 97% positive reviews out of 39 Most reviewers describe reliability as a key benefit, highlighting stable service, minimal disruptions, and dependable cloud access. Unreliable call stability 79% negative reviews out of 38 Most reviewers indicate call drops, experiencing unexpected disconnections, interruptions, and the need to restart calls frequently. Intuitive and simple navigation 97% positive reviews out of 31 Most reviewers find navigation straightforward, praising the user-friendly interface and easy access to essential features. Noticeable call audio lag 81% negative reviews out of 32 Most users comment on call delay, mentioning audio lag, slow call connections, and disrupted conversation flow during calls. Anonymous User Client Operations Supervisor, 5,001 - 10,000 employees. "This cause delays in processing requests we are receiving." ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Talkdesk supports all three of the features reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call operations, maintain accurate interaction records, and review agent performance in real time, allowing teams to improve service quality and handle customer conversations more efficiently. Call Center Management 4.6 (28) 50.00% of 28 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.6 (25) 52.00% of 25 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.5 (26) 46.15% of 26 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.7 (31) 54.84% of 31 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.3 (72) 51.39% of 72 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Contact Management 4.4 (58) 53.45% of 58 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Talkdesk 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Call Centers: Designed for call centers - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Labor Forecasting: Predict labor requirements based on past and present data/trends - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - List Management: Manage contacts across multiple mailing lists - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Recording: Automatically record calls at predetermined times - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Support Ticket Management: Allow customers/users to submit support queries and service requests - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.4 (702) 4.4 Based on 702 reviews ## Pricing Value for money 4.5 (514) Free Trial [View pricing plan details](https://www.capterra.com/p/132852/Talkdesk/pricing/) Digital Essentials $85.00 Per User,Per Month Voice Essentials $105.00 Per User,Per Month Elite $165.00 Per User,Per Month Industry Experience Clouds $225.00 Per User,Per Month Value for money 4.5 (514) 4.5 Based on 514 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (585) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (585) 4.6 Based on 585 reviews ## User reviews Overall rating 4.5 Based on 733 reviews Filter by rating 5(458) 4(224) 3(36) 2(7) 1(8) Mentioned topic Sorted by most recent AN Anonymous User Client Operations Supervisor Real Estate ### "Talkdesk is very useful for Reports and Stats" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 April 22, 2026 Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise. Pros One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team. I also like how it is very easy to use as an admin. Cons There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow. This cause delays in processing requests we are receiving. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OD Olga D. Pharmacist Hospital & Health Care ### "Review from daily user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 9, 2026 It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. Pros I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. Cons It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) The team that i work for decided to switch for internal reasons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Customer Experience Supervisor Hospitality ### "Great for handling call management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 18, 2025 Pros Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business Cons I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Makeda H. APD Resolution Specialist Insurance ### "Talkdesk review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 22, 2025 It's been okay so far. No real complaints that require major changes. I like the feature of answering a call when I am ready to answer. Pros The different options for my status. The tutorial to use the feature and the fact that it's user friendly. Cons It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Renata N. Gerente Information Technology and Services ### "CUIDADO COM ESSA EMPRESA" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 19, 2025 Contratamos a Talkdesk com o objetivo de auditar tickets por meio de inteligência artificial. Durante a venda, foi dito com clareza que precisaríamos trocar apenas nossa ferramenta de ligações, mas que poderíamos continuar usando o Zendesk — que é a ferramenta que utilizamos atualmente para gerenciar tickets de e-mail e chat. Na prática, tudo foi diferente. A consultoria indicada para a implementação demonstrou despreparo técnico, e após cinco meses de tentativas e retrabalho, a própria Talkdesk informou que a integração com o Zendesk, do jeito que foi prometido, simplesmente não funcionaria. Solicitamos as gravações das reuniões comerciais para comprovar o que foi oferecido, mas nos disseram que foram perdidas. Prometeram um reembolso parcial e, depois, o setor jurídico voltou atrás dizendo que “nada há a ser feito”. Tentamos marcar uma reunião entre os jurídicos, sem sucesso. Tivemos que insistir diversas vezes para obter respostas — a comunicação com a empresa é extremamente difícil. Reiteramos nosso pedido de cancelamento dos contratos e devolução dos valores pagos, diante da má-fé na condução e do vício de consentimento na contratação. Esperamos uma solução amigável, mas, caso contrário, tomaremos as medidas legais cabíveis. Fica o alerta para outras empresas: confirmem por escrito e testem tudo antes de fechar qualquer contrato com a Talkdesk. A experiência foi extremamente frustrante e a Talkdesk se isenta de qualquer responsabilidade. Pros O produto tem uma proposta boa, mas na prática, não é o que foi vendido. Não há pontos positivos para mencionar. Cons Falta de suporte, venderam algo que não foi entregue, dificuldade de contato e negociação, isenção de responsabilidade. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Leslie P. Talent Support Specialist Consumer Services ### "Why Talkdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2025 Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. Pros all the different features you can add or take away. Cons that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP George P. Talent - Payroll Specialist Human Resources ### "Talkdesk Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2025 I use Talkdesk every day at work to handle our company's phone lines. It is a great platform for inbound and outbound calling and I would definitely recommend it for beginners since it is easy to learn. The platform has good functionality, making it simple to save and edit caller data on the fly. Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data. Pros Fast, responsive. Call quality is very good. Easy to take notes and gather data about calls. Cons I have nothing bad to say about Talkdesk. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Rebecca L. Strategy Coordinator Consumer Goods ### "Does what a phone tool needs to do. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 11, 2025 I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool. Pros Talkdesk is reliable and simple to use, does exactly what I needed it to. Cons Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Taylor K. Engineer Hospitality ### "Talkdesk the next generation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 28, 2025 My overall experience started off complicated but once settling in with the correct devices I am quite enjoying it. Pros I like the configuration of the hardware once settled with the best suited one. Cons I dislike the lack of recommendation for figuring out which hardware is suited best for specific applications. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VM Vera M. Analyst Consumer Services ### "User friendly tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 13, 2024 Overall my experience with Talkdesk was very positive Pros The most I liked about Talkdesk is the fact that it is an easy and very user friendly tool. Cons As I was the end user of this tool, I have nothing to point out Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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