RK Software

E-Helpdesk Support



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • RK Software
  • www.rksoftwareinc.com

About E-Helpdesk Support

Helpdesk management system that provides ticket status tracking and performance reporting functionality.


22583

E-Helpdesk Support Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

E-Helpdesk Support Reviews

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