RK Software

E-Helpdesk Support

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • RK Software
  • www.rksoftwareinc.com

About E-Helpdesk Support

Helpdesk management system that provides ticket status tracking and performance reporting functionality.


E-Helpdesk Support Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • IT Asset Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Remote Access/Control
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Workflow Configuration

E-Helpdesk Support Reviews

No reviews, be the first!