Who Uses This Software?

Any team that relies on email to get work done both internally and externally.


Average Ratings

77 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Front
  • frontapp.com
  • Founded 2013
  • United States

About Front

Front is the first email management software that help teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like support@ and sales@. With Front, you can assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls, or set reminders to respond later. Email templates, sequences, mail merge, and shortcuts automate your workflow to save time. Try Front for free.


Front Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • Auto Update
  • Campaign Specific Signature
  • Content Creation
  • Image Management
  • Legal Disclaimer
  • Signature Management
  • Social Media
  • Templates
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • Self Service Portal
  • SLA Management
  • Activity / News Feed
  • Calendar Management
  • Chat / Messaging
  • Discussion Threads
  • File Sharing
  • Push Notifications
  • Search
  • Surveys & Feedback
  • Task Management
  • Video Conferencing

Front Reviews Recently Reviewed!


One of the worst email applications I've ever used

Apr 02, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality

Pros: The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

Cons: My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Great for collab, not so great for the budget

Mar 30, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them.

Cons: Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this.

Buggy and slow product, with lack of attention to detail

May 06, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.

Cons: The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%.

Overall: Ability to respond to and manage emails as a team.

Front has allowed our company to save about a 5 to 1 ROI in time savings

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Front allows teams to work in a more organized flow with incoming emails. One of the ways we have been able to utilize Front has been to group all emails for specific teams into Team inboxes and then team members can take emails out of the queue and work to bring the box to zero. This has saved us a lot of time from trying to organize emails in outlook.

The main selling feature for us however was the ability to create a custom plugin in the panel on the right as well as pull data from the current conversation from the Front API that is well built. This allows us to customize our flow.

Front also has several default integrations some more useful than others. They seem to be growing at a large pace so you can expect to see major enhancements with the product in the future.

Cons: The price can be a little high per user and the Enterprise version doesn't seem to offer the kinds of benefits you would want to see for such a large price jump. There also seem to be some features on enterprise that feel like they should be one tier down like user roles and authorization.

Overall: Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins.

Organized and Efficient

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, scalable to any size company and has a fantastic phone app.

Cons: No issues so far.

Overall: My company uses Front in a way that it was not created. I say this because the company accommodated our use rather than letting us go. Because of this allowance, they have made our day to day use of hundreds of emails efficient and effective. We are able to assign incoming email, share with unlimited employees and a number of integrations keeps the app connected to our CRM and other integral apps. Folders allow us to keep a very organized view of our incoming mail stream with employees that are offsite or in different countries.

The number one reason for choosing Front was their phone app. Beautifully designed and easy enough to use by my least technical employee with ease. Compatible with IOS and Android. There are regualr upgrades so they are a growing and innovative group of people.

Their willingness to work with us and even take suggestions for upgrades was a deciding factor to stick with Front.

Recommendations to other buyers: Work with the company if there is only one thing that is not working for you. Great developers and a willingness to try new options is a big selling point.

Excellent tool for a team that has a number of email accounts!

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Front if used correctly can be a powerful service. We use it for our company. Everyone has access to Front with their personal account (after they get invited) and they can manage themselves which inboxes to receive emails from. The main features that I see are the following:

- User friendly interface
- Customization
- Excellent support

All in all I would recommend it for anyone searching for such a service. We are very pleased so far.

Cons: Front hasn't got many things going the wrong way. If I should say something that would be that at first glance it might be a bit too much and intimidating to have all those inboxes and emails coming in but after you find your way around Front you realize that it was just wedding jitters! Everything turns out fine in the end :)

Overall: Centralized mail management was the main reason for choosing Front. It is a great tool indeed.

Front offers unsurpassed visibility between customers and your support staff.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Front allows my support team to fully engage with customers and each other across platforms all within Front. We're able to see the Tweet that customer sent and if they sent multiple emails about an issue. It allows us to give their time the highest value and the highest productivity for ourselves.

Cons: Their pricing structure is limiting with cost per user and price hikes for additional features that would benefit the platform and experience for every user. Their support staff can also be slower to respond than would be expected for a support platform.

Overall: This software is the only command center for support that you need to fully engage with customers.

Pretty Good Software with a few Kinks

Jun 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Much better way to share and collaborate on emails than on outlook 365 or any other platform. Easy to attach files to comments, tag or assign other team members. Lots of behind the scenes usability.

Cons: Lacking on flexibility, Inadequate rules setup, Chat is not up to par with other platforms, Slow/Unwilling to implement meaningful software updates

Overall: This software has definitely helped my team organize and collaborate on emails. We switched away from Outlook/Kayako to Front and while Front is good for the most part, there are some things it is lacking. No way to setup a ticket system or unique conversation identifier. Difficult merging/unmerging for conversations. Poor rule setup. Inadequate team management abilities. Slow development.

Overall the software has helped in some ways and hurt in others. If I had it to do over again, I am about 65% sure I would have chosen a different platform.

Would highly recommend Front to any growing business

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: First, front streamlines all of our team communication in one place. It allows for teams to have visibility on incoming messages/inquiries, assign them to the appropriate staff member, and even have internal conversations/notes that are not visible to the customer. You can also set reminders, alerts (i.e. snoozing a conversation for a few days), and set time-saving canned/saved responses. It's incredibly user-friendly.

Cons: First, It's very expensive.

Lacks "basic" email functionality that would save you time. Instead, using Front adds more time...

Nov 06, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Team Inboxes, rules, snooze feature, etc. are all great features that not many other programs have. But like with everything, the added features are great but they are missing some very important "email management" features that just kill your time.

Cons: If your used to using Gmail, FastMail, ReplyManager, etc. well get ready to "wait" your life away on FrontApp if you attach a lot of files to emails. Other email programs they allow you to "send" email while it uploads the images in the background, not on FrontApp you will wait, wait, wait on images to upload allowing you to click send on emails (terrible flaw IMO). Also, make sure you have a mouse with a scroll up/down wheel as "page up" or "page down" is totally useless in FrontApp within browser or windows app, etc.

Overall: Team functions.

Capterra-loader

Front helps my company keep up with our work easily and efficiently.

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: My company is a call center, and we use Front to help organize and track our leads. Often our customer service department will take web chats, which are then viewed by sales through front. We really enjoy the ability to sort multiple inboxes, add tags as well as comments. We also have many users, so each representative can track the leads they have submitted, tagged or commented on.

Cons: We came to a point where our growth was too large for Front alone. We designed our own web application to work in tandem with front, because the reporting was not the easiest to use.

Perfect Mail Organization Software

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Front App, which is a mail management software, hits all the right marks. We use it for e-commerce and received 100s of emails a day. Front has easy to use Filter to filter out the important ones from the unimportant ones. We have used it for over a year and never had a single complaint. We love this app! Also, their customer service (which we rarely use) is A+ as well.

Cons: I think they adjusted their pricing a little bit but otherwise all good. We contacted them about pricing and were promptly grandfathered in with our original plan.

Capterra-loader

It allows you to sync your email and keep your mail organized.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very attractive in comparison with other software. I really like the option that allows you to assign emails on-the-go and the way it organizes your mail. Also, that you can add your own automated responses which makes easier your workflow when sending important emails to clients.

Cons: I think the monster faces that the software had initially were a unique characteristic that nobody else had. You should switch back to that version or add the option.
Usually, the app takes some time to load and it can be very frustrating. Seeing things load quickly, or at the very least improves the user experience.

Overall: I can answer emails on-the-go and it allows me to sync it with my salesforce account.

We use Front to work with client emails and it is a true god-send.

Jul 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I absolutely love the ability to assign/reassign emails as well as the ability to tag co-workers to ask questions/or for help to respond to emails. Since I work remotely, these two abilities are truly amazing to be able to collaborate and discuss emails with co-workers and my managers.

Cons: I don't know that there is anything that I *actively* dislike, it can sometimes be hard to find emails once they have been archived, but on the whole, I have not had any real bad experiences with Front.

Overall: Since I work remotely, the ability to be able to communicate within the program with my co-workers and managers is amazing, and allows me to collaborate with the others on my team in a way that is beneficial to everyone involved.

Collaborative Inbox for Small Team

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Front allows our small team to share an inbox of customer support emails, in addition to the calls we receive, and organize them to best see the types of emails that we are receiving. Additionally, the tags allow us to track what types of emails and calls we receive to determine our weaknesses.

Cons: I would like to see the calls and emails integrated into the same threads within the customer history page in a timeline. Additionally, I wish Front integrated with other software in a more productive manner.

Front is generally great but there are a few features that are not fully fledged out.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how it connects my other products and especially the feature about assigning or looping in other team members and creating a thread about an email. It keeps things organized and makes my life less confusing!

Cons: I don't like the send later functionality. The software doesn't mention or give the option to select time zone, which can be an issue when you work across many offices, and also doesn't have a summary or a warning before firing off an email. I think it would be more beneficial to schedule a send and then have the ability to edit the delivery time, access those emails etc in a clear and easy way

My comfortable office.

Jun 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Searchability of emails. And good integrity with other common tools including Slack, Trello and Asana

Cons: This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view? This may save few hundreds of clicks per week.

Overall: Without this email, I won't be able to handle my emails at the workplace. Oh, I forgot to mention that the "Undo send" feature saved my life few times.

I absolutely love Truly. I've been using this software for about a few months now and it's great!

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to arrange your inboxes in an orderly way and how easy it is to respond and archive emails. It makes it look very organized - I like that you can have all company inboxes and anyone can work on an email. I like that I can mention a colleague on an email I want her/him to respond to.

Cons: I would like the option to see what my colleague is writing on a ticket that's inside a shared inbox. I think that would be a useful tool to add.

Overall: The ability to work on shared emails and respond to emails efficiently. The ability to monitor the emails and provide QA feedback.

Simple and quickest way for the team communication

Jun 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) It's the simplest tool I have ever used.
2) Delivers a great customer experience
3) Your team members automatically get's the updates on the communication.
4)Team inbox has enabled us to be more collaborative and responsive to the customer queries.

Cons: I don't find any major issue except the pricing. I would highly recommend this product to everyone.

Overall: It delivers a great customer experience.

Increased productivity, great for efficiency

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Front has been great to have better interactions with customers and not waste time in unnecessary administration. This has greatly improved the response times from our team to clients

Cons: Pricey and a nice-to-have in some cases. If this is not something your organization struggles with, you might not want to spend the money

Awesome tool for inbox management

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our customer support team has been using FrontApp for the past year and it's totally streamlined our inbox management. You can comment on emails before responding, assign them to various people to respond, etc. It's so much easier to assign ownership to our team, to keep things from falling through the cracks.

Pros: They have a desktop app (+ mobile & web), they support multiple channels (emails, SMS, phone calls, tweets, Facebook messages, in app messages etc.), you can easily collaborate on drafts and see responses from different team members, email templates and reminders are very handy! If you want to manage your email all in one place you can add your individual inbox as well. And their customer support is top-notch!

Cons: They don¿t offer a live chat feature yet - we use Olark for that.

Frontera Is justo amazing! It males us as a support team get a really clear view of the user's issue

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like front's UI and how we can change themes. Also, the private and team tags is basic for our wupport team to have an easier way to track specific tickets.

Cons: I would love to have more fonts added, the ability to add larger files to our emails and more characters for the FB inbox.

Capterra-loader

We love front, it's been a blessing to our customer service team

Jun 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It's well organized and has a ton of features. They're constantly building new stuff and adding to the platform

Cons: It's honestly pretty buggy. Like lots of little random bugs. It feels like a lot of the functionality was thrown together quickly, but it works for the most part

Has helped organize email queues and gives access for all hands in the team to work alongside

Jun 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It facilitates the visibility of tickets for the whole team.
Helps teammates collaborate and input opinions about what is the most appropriate response for one email.
Maintains queues organized and separated.

Cons: The amount of inboxes can be overwhelming if not all are used.
Open tickets might sometimes be dismissed or forgotten due to the fact they are already assigned to someone else.

Overall: It helped clean email queues faster

A Flexible Software that you can fit to your needs

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is very flexible and allows you to do a lot of what you need.

Cons: It is very expensive per user.

Overall: Front is very flexible we use it to house all our emailed leads and we use it as our system to respond to chat. It has some limits but we have been able to do a lot of what we want with it, and it wasn't originally designed for that. It is however very expensive, so we have limited our user pool. Overall a good software.

Recommendations to other buyers: Talk to the customer service team about how it can apply to your company's needs. They are very helpful.

Eh, it's okay. It's really buggy

Jul 05, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the snoozing feature, as well as the API abilities since my company has built out a robust sidebar

Cons: Very buggy. For a while you had to scroll on the page in order to even send an email. It also doesn't have a 24 hour snooze option which is ridiculous and leads to all our emails being reopened at the exact same time. There should be an ability to create custom snooze times. The analytics are also not great

Vendor Response

by Front on July 10, 2018

I am happy that you enjoy Front's snoozing feature, and API abilities. I am confused to how buggy the app seems to be for you ¿ this is a piece of feedback that we almost never receive. Would you mind sharing with our team the issues that you are experiencing so that we best address them? (support@frontapp.com). You can definitely use our custom snooze feature, and snooze a message to any date at any time. There are also a variety of set snooze options that you can use (1h, 2h, 4h, next day at various times, 2 days, 4 days, 1 week... or custom). We are currently working on enhancing our analytics ¿ we would love to hear more from you (support@frontapp.com) on your feedback as a user of this feature; if you don't mind sharing. Thanks for your feedback. Olivier from Front

The Future of Email

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After being a loyal user of Front since I came across their website about a year ago, I couldn't even imagine using another email client. Front has made a tremendous impact with a number of organizations I consult with, significantly improving internal communications between team members and improving efficiency... in fact, I constantly find myself recommending Front to people I am speaking with. The team at Front actively listens and implements feedback from their users. They are constantly shipping new integrations and improvements. I would highly recommend Front for any organization looking to stay innovative, it's going to be the future of email.

Pros: Easy to use Always updating Always adding new integrations Great user interface Mobile app Affordable

Cons: I can no longer use any other email clients

Front is great, period. Especially if you have multiple businesses

Dec 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that you can hook up email, text, and most other types of messaging together and answer everything from one place

Cons: I don't like the fact that it costs a good amount, but then again I am price sensitive so there you have it.

The best email collaboration platform for a small network of team members.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was very simple and hassle-free to get started with Front and I believe that it is much easier to manage high volume amounts of work email using this platform. I also like that it integrated seamlessly with my current email client and nothing was really made to be difficult or time consuming when deciding to use Front instead of simply Outlook.

Cons: The only con that my team and I came across is that the app defaults to "replying all" with Front. My coworkers have unknowingly sent emails to people that they weren't intended for because of this.

Overall: My team and I were able to collaborate with our emails much more efficiently with this software! Sharing emails seems nearly effortless with this software.

I can't imagine a world without Front!

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use front every day to manage our shared inboxes (support@, contact@, payments@, reviews@, partnerships@, finance@, press@, jobs@ + our Twitter account) and it¿s the right tool for us. No message falls through the cracks, we reply to inquiries as fast as they arrive, and everyone knows in the team knows what they have to do. They also have a great analytics dashboard to monitor your team and individual response times.

Pros: Simplicity, flexibility (lots of different workflows are possible), interface is fast, native apps (desktop & iOS), lots of integrations, multi-channel, IMAP support. Customer service is very reactive.

Cons: No knowledge base. No native android app yet.

Manage information overload

Mar 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This has been very helpful for our teams to have a central mailbox and not have multiple accounts to log into.

Cons: Support has been pretty good, not great. We had issues on a few accounts and urgently needed a solution. This was the one and only time though so all and all a great company

Front would work well for a motivated team

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It integrates with your Facebook Page It was pleasant to use The customer service team was responsive when I had a problem

Cons: It does not integrated with your Facebook posts for reviews (meaning you still need to go to Facebook or something else to use this) The customer service team wanted to get me on the phone to solve the problem and I didn't make time for that. Would have been better if the problem could have been solved in the background.

Though the program is new, updates are implemented fast and features added monthly

Jul 16, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the visual setup and easy management of emails. I can snooze, archive, send later, comment and discuss emails with teammates etc. Fantastic

Cons: Lacking in formatting and Office package compatibility, which is difficult as I use the Office package a lot.

We use Front as a way for our sales team to quickly sift through emails and keep an archive

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Front has been incredibly easy to use and the functionality to quickly assign people emails that are specifically directed to them or fall under their responsibility is a big time saver. This tool allows for great organization and enables you to archive mails that demand future follow up or additional attention.

Cons: I don't find the interface to be quite as friendly as gmail or outlook for that matter. With that said, the features and functionality are easier to locate and quickly use.

Overall: Streamlines the process of sifting through a large inbox and enables the collaboration of an entire team to accomplish this task.

It's an easy way to handle emails. Efficient, and easy to use in a daily basis.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: What I most like about this app is that I'm able to see, archive, assign, and reply emails in a few seconds.

Cons: What I don't like about it is that this application is sold for 10-20 or more users. We currently are 6 but it works fine.

The simplest way to talk with your customers

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: I've been using Front for over a year now, on 3 different projects. I've used it to deal with support requests, partnerships enquiry emails, Twitter messages (for an account with more than 75k followers) and more recently for their SMS support to onboard people to an app. Front was essential to all these projects, super easy to set up and use and most importantly perfect to work as a team (without forwarding messages or cc-ing everyone). I love how transparent it is. Big thumbs up as well for the super reactive customer support!

Pros: New features coming out constantly, great customer support, lots of different channels, easy to use as a team, the canned answers option is extremely helpful...

Cons: All the ones I can think of have been fixed these last months.

Front has changed our business

Nov 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Front has really changed the way that we do business, in a very good way. With a team of 6 all using the same email and responding to hundreds of emails every day of the week, we've each cut our time on email down by a huge percentage. After a short learning curve, we have all grown to love this application. It allows us to communicate effectively and quickly with our clients without having to update our other team members constantly. We are also constantly impressed with their customer service. They address all of our concerns quickly and have implemented many requests.

Pros: Allows a large team to all use one email address. Easy to use. Customer service is great.

Cons: Every time we mention a "con" Front fixes it, so none left at the moment!

Best way to support customers!

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Front is a great helpdesk, super flexible and easy to use. We can use the iOS and Android app too!  The support team is wonderful and values / implements feedback. Team is lightning fast with responses.

Pros: Support is awesome and responsive! Visibility across teams! Super easy to use! Fast app! Introducing new features continuously! The Front Team LOVES feedback! In app chat is very responsive!

Cons: Of course some bugs exists but, their customer support team is amazingly fast at resolving.

Great for producing tickets for emails

May 16, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Front has a very strong brand design and it is simple and easy to work their software. My team has found it more useful for project management rather than just email. We are able to create tickets, follow-up on projects, answer to people's emails, etc.

Cons: I wish I was able to customize this more. I would like to be able to make appointments or create meetings with this software, but there is no calendar capability. Also wish I could make folders like in outlook to categorize and prioritize.

Capterra-loader

Great for Collaborating on Projects.

Aug 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: This program has some really great features. You can create rules, assign tasks and comment internally on emails received from clients.

Cons: There is a learning curve with this program. It took me awhile to navigate through the system and learn the different functions. Also, the alerts can be a little annoying and overwhelming at times.

The Best Inbox Management Software there is, period.

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Thanks to Front we've been able to handle hundreds of emails with my team of 4 developers every day. It's very easy to setup and use and they are releasing new features every week! It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Pros: PRICING! Great desktop and mobile app, UI and UX. Canned Responses. Rules. Assign to team members. API to easily export your contacts! Comments on emails. Support. 3rd Party integrations (Slack!) Plugins (Trello!)

Cons: I can't find any cons, sorry.

Flexible, Easy, Good support

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The software is very flexible and allows you to do a lot of things..
Easy to use, scalable to any size company and has a fantastic phone app.
Customer support is good and it was easy to install and set up the software.

Cons: It can get a little expensive if you're only a few people or just one individual paying for the product, other than that I've not seen any other major cons at this point.

Solves the shared inbox issue that every growing company faces

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easier than running separate Customer Service Outreach platforms, when Front does everything.

Cons: Very powerful - It took a bit to understand all the great features. It also took time to get all team members on board... The power of Front is when everyone uses it together.

Oct 31, 2017
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Very Fast, Very Powerful

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software helps a tons for use cases where you need to push information related to customer interactions to other people on your team (where BCCs fall short, and tickets get clunkly- for example, for product teams doesn't make sense to chat with a customer over tickets). Fast and lightweight.

Pros: Easy to install, Fast, Desktop App, Lots of Integrations, Little Training Required

Cons: Like any early company, it's a work in progress but they're very responsive to feature requests.

Review for Front

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The setup for any custom organizations or flows is much more approachable and easy to understand than something like Gmail where it's a bit hidden away in its settings and sometimes tough to navigate.

Cons: The overall shift to having to archive everything. I found it difficult at first, and am still having a tough time, fully archiving something as if to say "I'm done with this". I still find comfort in seeing all past emails I've dealt with to know there's nothing I'm missing.

Fast, easy to use and getting better every day

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched to Front after using many different tools for support over the past years. We're running support for our mobile app with an install base of 1M+ with a tiny team. Front's UX is great and allows us to give very personal support to our users. Most of all I like how Front gets better every day. They're iterating quickly and listen to their users, practice what you preach.

Pros: Speed, mobile client, Gmail integration, canned responses with variables, lightweight.

Capterra-loader

Excellent platform excellent service

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Very useful, you can have it in the comfort of your phone and it is what I like the most, it is easier to use and the customer service is perfect, very flexible and personalized

Cons: It is a good platform and has no functionality problems, the only problem that we believe is that it is very expensive

Front it's a great tool to communicate within an organisation, really helped our internal workflow !

Jul 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Shared inboxes are very handy. No need for the logistical nightmare of reply all or the inconvenience of cc.The tag functionality is fantastic.

Cons: No major problems found. Although it does not affect me directly, I have been told it is somewhat pricey.

I have been using Slack as the main form of communication at my workplace and it has been great.

Jul 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Call quality is amazing - especially compared to other software that does the same functionality like skype for busnisses or starleaf.

Cons: The only con I have encountered so far have been some unfortunate crashes. But nothing too constant or major.

great tool to connect several email addresses into one place

Jul 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the fact that I can connect different email addressed from colleagues and send emails together, therefore fostering collaboration

Cons: The app is limited to the email functionality, for us it's hard to keep track of the emails received, categorise them and make statistics with them

Works great

Mar 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Front really helps managing large amount of emails, and have multiple different accounts in the same place.

Cons: We are a small company so it is a little bit expensive for us right now, but I still think it is worth it for the convenience

Front is the Slack of email

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It took us 5 min from signup to migrated our Google accounts for job applications & security reports, Twitter, Facebook, Intercom account (Front's UI is so much better). I really got the Slack-feeling when signing up to Front, like ¿How much money do you want for this holy grail? I¿m paying!¿

Pros: Customer support is amazing and they launch new cool features like crazy

Most useful email app I've ever used

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Front to stay on top of support and customer relation emails and social media engagement. It prevents us from letting messages go unanswered, we assign emails to make it obvious who is responsible for what, and being able to tag and comment lets us effortlessly triage requests. Front has probably cut down the time we spend dealing with emails by 50-60%, and it's a must-have for any company or team dealing with shared accounts.

Pros: The integrations are great (especially for staying on top of Twitter!), there's a solid iOS app, the support staff are incredibly responsive, and generally Front is just wonderfully easy to use and understand.

Cons: None right now! Whenever I have gripes they're resolved so quickly I can hardly keep up :)

The must have

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This tool is very powerful, you could have in the same app all your customer emails, chat messages and sms

Cons: Nothing to say. It's a very good tool. Maybe the price reduction for the yearly plan is not very interesting

Respond without changing screens or logging in!

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact that you can respond to your chat directly from your inbox. It makes it so simple and effortless to respond quickly, and bring value to those who are interacting with you.

Cons: I wish that there was a little more customization/personalization potential, but honestly there are so many positives that it is a drop in the bucket!

I <3 Front!

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Front for over a year. They make it easy to reply to emails, tweets, and Facebook messages as a team. You can comment on emails, assign them to members of your team, and set up rules to automate your workflow. It helps us communicate effectively and quickly without having to constantly update other team members, and it keeps messages from falling through the cracks. I don't know how we lived without it!

The Front team is also really friendly and constantly innovating and implementing improvements.

Capterra-loader

Great software, but designed for a company

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was very easy to use and relatively powerful at what I does. There is a lot of customization and even works with your Facebook page which is super nice.

Cons: The biggest issue is that it prices smaller people like me out of it as a single or double user, there are just cheaper options out there. For larger companies, the pricing becomes a lot more competitive.

Nice solution for the problems of emails

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Front as it is much better than using email for working on projects. It also works really well as a ticket replacement (for customer issues). You can consolidate messages from several sources and then use them as tasks to assign to people. There are lots of additional features. My favorite is the analytics as it offers interesting insights about response times.

Cons: No real complaints. The sign up is a bit annoying because you have to enter a pin to verify your email, but it¿s not a big issue.

Front is the best!

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I really enjoy using front every day. It makes it easy to reply to e-mails, tweets or Facebook messages as a team. We don¿t miss any message anymore and our response time was divided by 2!

Pros: Pros: simplicity, automated workflows, integrations, iOS app, responsive support, open roadmap: frontapp.com/roadmap

Cons: Cons: For what we need it to do, there aren't any cons that I can think of.

Great product - but needs to be available for solo users

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: It's a great way to manage all my email accounts in one place. Easy to use, pretty to look at - it just feels efficient.

Cons: I'm a solo entrepreneur - and the cheapest plan requires me to have more than one user. So it quickly becomes way too expensive. Would love to use the product, but I refuse on principal.

Just like an email

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Front is a great alternative place to keep your documents. It's like an email but you can feel comfortable with multiple people working in it. You can leave notes in response to specific documents showing the progress of a certain task. A great platform to organize thise

Cons: It could be a little redundant if you don't have a use for a hub for all of your info, or if you don't have forms that need to be reviewed. It could not be as secure as you might need.

Amazing customer support and a very innovative approach to managing TEAM email accounts

Apr 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been looking for a solution like this for quite some time. Our small but nimble team was always bouncing emails and SMS messages around in an attempt to stay in sync. FRONT helps us keep our emails more focused, properly assigned, and quickly responded to by the relevant parties. Somehow it feels like we are getting more work done with less emails and that is a great feeling.

This is a better help desk

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Front lets your team communicate with customers without a help desk. The customer doesn't have to deal with threads and tickets. It is just like writing a mail to a friend. I don't if there is another app like this out there.

Front is a fantastic unified inbox that our company uses to handle all customer support requests

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The multiple inboxes and tagging system makes it really easy to put emails/tickets in different buckets. It's the best way I've seen in organizing an inbox.

Cons: Their terminology can be really confusing when you look at their analytics. It's hard to know what a 'conversation' is vs. 'messages' vs. 'replies.'

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Awesome product!

Dec 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Front has become an essential tool in the company. I could describe it as "Slack for external communication¿: beautiful, easy to use, desktop and mobile, and it integrates well with other services that we use.

Pros: easy to set up, canned answers are very handy, you can set users as ¿available¿ or ¿not available¿, support is great, plugins are powerful.

Cons: nothing i can think of right now

Front it's a great application to connect within an company, really helped our internal workflow !

Jul 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing is the tag functionally definitely . Also having shared inboxes is super convenient for different parts of the business.

Cons: Nothing wrong to point out about Front from an user perspective. However it is not the cheapest piece of software

Easy to use

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Pros: this software is easy to use and allows you to do a lot of what you need. It allows you to see everything in one place.

Cons: Cons: I tired the the free version so it wasn't bad. But, to be a member it is a bit costly.

Great for Sales Teams

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows team members to communicate all in one place. Helpful in organizing messages and incoming inquires.

Cons: No complaints but does seem like the monthly cost is expensive per user. Still getting familiar with this software.

Perfect for working cross departmentally

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Front is the best solution for multi-team organizations that need access to all customer communications.

Excellent help desk software for our outsourced team

Mar 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use and everything is centralized (respond, answer, create ticket, follow-up, e-mail, analyze funnel)

Cons: Many features, which is a bit hard to master at first but excellent customer service to help you out.

Oct 31, 2017
5/5
Overall

Jan 11, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Likely

Apr 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money