# Front Pricing: A Comprehensive Guide | Capterra > Check out the Front pricing guide to understand the cost of different pricing plans, features, and insights on how to choose the right plan. Source: https://www.capterra.com/p/132901/Front/pricing --- Front Pricing Guide 2025 Last updated on June 11, 2025 Written by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Writer Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Editor Pricing for Front [4.5 (286)](#reviews) User rating:[ 4.5 ](#reviews) Based on (286) reviews ## Overview of Front pricing [Front](https://www.capterra.com/p/132901/Front/) is a popular email management platform recognized in our [2025 Capterra Shortlist for customer service](https://www.capterra.com/customer-service-software/shortlist/?year=2025). It helps businesses manage client support tickets through detailed email tagging, intuitive automation and workflows, and customer portals that give clients better autonomy over their support experience. There are four different Front subscription tiers: Starter, Growth, Scale, and Premier. Prices are per seat, per month, and Scale and Premier are only available on an annual plan. Each tier offers new features that expand on what you can achieve with your customer service efforts. We analyzed our extensive user review database to help you understand each plan so you can make an informed decision on the best choice for your team. Starter $25.00 Per User,Per Month * * * It Includes - Shared inbox and ticketing - AI Topics and up to 10 automation rules - Basic analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT Professional $65.00 Per User,Per Month * * * It Includes - Shared inbox and ticketing - AI Topics and automation rules - Advanced analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) Enterprise $105.00 Per User,Per Month * * * It Includes - Shared inbox and ticketing - Advanced analytics - No-code public knowledge base - Included AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) - AI Topics and unlimited automation rules The latest information on pricing is available on Front’s website. ## Cost breakdown Front offers four different subscriptions aimed at supporting different business needs. By understanding the prices and features offered by each, you can match your business needs to the plan that will offer you the best value for money. ### Starting price The Front **Starter plan** is billed at $29 per seat per month when billed monthly or $19 per seat per month when billed annually. It allows up to 10 users. You can also access a free trial of the Starter plan through the Front website. The **Growth plan** is aimed at companies that need more than basic customer service features. Prices start at $79 per seat per month when billed monthly or $59 per seat per month when billed annually. With the annual plan, there are no minimum seat requirements. **Scale** is one of Front’s more advanced tiers. It is billed at $99 per seat per month and only accepts annual payments. You must purchase a minimum of two seats for this plan. Front **Premier** is the enterprise tier. Prices are only available as a custom quote, so you will need to contact the Front sales team through their website and discuss your options. ### Billing options Front’s Starter and Growth tiers offer both monthly and annual billing options. For Scale and Premier users, you will only be able to pay annually. Choosing an annual billing cycle often leads to savings on your subscription. For example, with the Starter plan, you would save $10 per user, per month, and on the Growth plan, you would save $20 per user, per month. However, opting for a monthly billing cycle offers different advantages. If you are unsure about the software and want to try it out first, monthly billing stops you from being locked into a contract and losing money if you decide to take your business elsewhere. It also means you can easily move up or down the different tiers as needed, depending on your business circumstances. By understanding your business goals, team size, and feature needs, you can choose which type of billing cycle suits you best. ### Feature differentiation Each plan builds upon the previous tier to offer more features that help businesses provide better customer service for their clients. Here are some of the key differences in features across tiers. - **Number of users:** The Starter plan is only suitable for up to 10 user seats. At the Growth tier, this increases to 35 seats. The Scale and Premier plans do not specify a user cap, but Scale has a two-seat minimum requirement. - **Data retention window:** From the Growth tier upwards, Front offers data retention windows to help keep resources safe. For Growth members, this is six months. This increases to 24 months on the Scale plan and is unlimited for Premier users. - **API limit rate:** While APIs offer powerful integration options, the number of times you can use it per minute varies. For example, if you have an API set up to monitor an external email box, it will only be able to check for updates within the API limit. For Starter plan users, the limit is 50 per minute. Growth users have a limit of 100 per minute; for Scale users, it’s 200 per minute, and Premier users have a 500 per minute API limit rate. - **Custom branding:** Starter plan users can only access limited custom branding options, while every other tier offers complete branding capabilities. - **Knowledge bases:** Knowledge bases are critical for helping agents resolve customer tickets. The more bases you have, the better organized your information is, and in turn, the easier it is to recall information and resolve problems. Starter plans have one knowledge base, Growth plans have up to two knowledge bases, Scale users can access up to 50 knowledge bases, and Premier users get up to 100 knowledge bases. ## What users say about Front’s pricing We analyzed our database of 269 verified user reviews to better understand what users think about Front pricing. Users find the software expensive, citing that small businesses may struggle with the fees. Some users have expressed that other platforms are more affordable and others users are frustrated by the lack of transparency in pricing, noting hidden charges for extra seats and features. Here are some key points users mentioned about Front pricing[\[1\]](#footnotes): Solomon M.Project managerInformation Technology and Services2+ years It gives is realtime collaboration with our staffs. It has a very intuitive interface and dashboards. The customer service is good. It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows. May 9, 2024 Hannah K.COOFinancial Services2+ years Although the lower tier pricing is reasonable, in order to get analytics or have several team members on the account, the price jumps astronomically. November 16, 2022 Philipp D.DirectorLogistics and Supply Chain1-2 years Some necessary features may be expensive, for us this was integration with HubSpot and CloudTalk, but overall reasonably prices. December 28, 2021 Brittany Z.ControllerAccounting1-2 years It's a bit expensive for only being one piece of our operational tech stack but we think it's worth it. December 19, 2019 [Read more Front reviews here](https://www.capterra.com/p/132901/Front/reviews/). ## Detailed breakdown of Front’s pricing plans ### Starter **Priced at:** $29 per seat per month (billed monthly) or $19 per seat per month (billed annually).  **Ideal for:** Small businesses that need basic customer email support and organization features for up to 10 users. The Starter plan helps small companies of 10 agents or less optimize the way they help customers with basic email compartmentalization tools to efficiently solve queries.  **Key features**[\[2\]](#footnotes): - **Up to 10 rules:** Front allows customer service agents to effectively tag and sort email requests to maximize their ability to resolve them quickly. In the starter plan, businesses are allowed to apply up to 10 sorting rules for their requests. - **Shared inboxes:** To ensure no tickets go unresolved, Front facilitates collaboration between users through shared inboxes. This way, users don’t have to send emails to each other and can all instead access them from the same account. - **Manage contacts and accounts:** Front offers CRM features like contact and account management. Users can segment their customers through custom tagging, keep a detailed conversation history, and easily upload large CSV files with contact information.  - **Message snoozing:** Not all requests have the same priority level, so it’s important to have a system in place to deal with high-priority problems first without losing less urgent emails in your inbox. To do this, Front offers message snoozing, which temporarily removes emails from the top of your list while you focus elsewhere. - **Custom ticket status:** Front enables users to create their own tags and ticket statuses that align with your business’s terminology. This allows you to maintain a streamlined system where every agent knows the intention behind each ticket status, removing ambiguity from the customer service process. _Team collaboration in Front_ _(_[_Source_](https://www.capterra.com/p/132901/Front/)_)_ ### Growth **Priced at:** $79 per seat per month (billed monthly) or $59 per seat per month (billed annually) **Ideal for:** Small-and-midsized-businesses that want to implement automation into their workflow. Front’s Growth plan introduces AI and automation capabilities to the email helpdesk. Customers paying monthly can host up to 35 user seats, and there is no seat minimum on the annual plan. **Key features**[\[2\]](#footnotes): - **Up to 20 rules:** For expanding businesses, the Growth plan lets companies implement up to 20 email tagging and sorting rules. - **Webhooks:** Third-party app integrations are a great way to enhance the capability of your Front subscription. To make the most of them, you can create custom webhooks that allow Front to interact meaningfully with the rest of your tech stack. Not only does this create a more intuitive workspace, but it also reduces some of the administrative load involved in working across multiple platforms. - **Customer portal:** Having a customer portal service gives clients the independence to be more involved in their requests. They can easily submit tickets and track progress. This also means users can get a better profile of customers so they can offer them more personalized help to garner client appreciation. - **Voice communication:** To maximize your customer service and helpdesk facilities, offer clients multiple contact options. From the Growth plan upwards, you can incorporate voice communication such as Dialpad so that customers can communicate in the way that works best for them. - **AI reply assistance:** To reduce the time it takes to respond to messages and minimize grammar and spelling mistakes, users can leverage the AI reply assistant and craft responses in seconds. Front offers up to 200 AI actions per user per day. _Shared inboxes in Front (_[_Source_](https://www.capterra.com/p/132901/Front/)_)_ ### Scale **Priced at:** $99 per seat per month (annual billing only); two seats minimum **Ideal for:** Medium to large businesses that require more flexibility in their workflow and advanced management tools. Front lists Scale as its most popular subscription. It gives business owners more granular permissions over how the platform is used and accessed by agents. With a view to aid a more global customer base, Scale is a significant step up in features from the Growth plan. **Key features**[\[2\]](#footnotes): - **Up to 200 rules:** Scale allows businesses to implement up to 200 sorting, tagging, and automation rules to address complicated use cases. This helps to simplify customer queries. - **Advanced team controls:** In a large company, it can be difficult to keep track of everyone’s workload. To help, Front’s Scale plan introduces advanced tools, such as custom permissions, teammate activity exports, and workspaces to segment and monitor progress. It also offers the shift feature, which lets agents and managers see who is currently at work and available to answer customer tickets. - **Smart rules:** The workflow involved in solving tickets depends entirely on the individual circumstances of the customer’s problem. To aid users in finding the best solution for each ticket, smart rules let agents implement dynamic variables that dictate which workflow would be best for the situation. It uses the conversation between agent and customer to identify which variables are present and navigate to the correct workflow. - **Multi-language support:** Global-facing businesses can better serve their customers by offering multi-language support. This includes customer portals and hosting translated content like FAQs that support clients.  - **Custom integrations:** Front offers low-code automation with third-party apps to make custom workflows. With custom integrations, users can access certain features and make changes in other apps directly from your Front dashboard. _Send messages to the right place with custom rules (_[_Source_](https://www.capterra.com/p/132901/Front/)_)_ ### Premier **Priced at:** Custom pricing on request **Ideal for:** Large businesses that need personalized user support and custom solutions The Premier plan builds on the features offered at lower tiers and offers more powerful solutions. It also offers the most robust user support options, including a dedicated success manager. **Key features**[\[2\]](#footnotes): - **Up to 1000 rules:** To give the highest flexibility to large businesses with complex team and service structures, Front Premier offers up to 1000 custom rules to improve automated workflows and customer ticket organization. - **Unlimited data retention:** Front ensures important information and documents never get lost with unlimited data retention windows. This way, if information accidentally gets lost, Front will always have a backup for your business.  - **Advanced success services:** Alongside a dedicated success manager who will help your team make the most of their subscription, Front’s Premier plan offers custom build hours. These allow users to connect with Front specialists who will create custom APIs, webhooks, integrations, and workflows that make their customer ticket process more intuitive. - **Pre-release and beta features:** As a premier customer, you would have access to the latest features before anyone else. You would also be invited to test beta features and give feedback, allowing you to help shape Front and find new solutions that benefit you and the wider customer support Front community. - **Company-wide analytics:** Understanding your team’s progress and attainment is vital to ensure continuous business growth. With company-wide analytics, you can pinpoint areas for improvement, increasing your profitability and ROI. _Customer analytics in Front (_[_Source_](https://www.capterra.com/p/132901/Front/)_)_ ## Total cost of ownership When creating a budget for your email and customer service software, you need to look beyond just the initial subscription fees. There are additional costs, service implementation, and internal resources you will need to add alongside the initial upfront costs, which can heavily impact your budget. Here’s a breakdown of all the potential costs involved in your Front subscription: ### Upfront costs The upfront cost for your Front plan is the subscription price. This price will vary depending on your chosen tier, the number of required seats, and the billing cycle. For the Premier plan, you may experience additional upfront charges for any personalized customization and configuration during onboarding. ### Additional costs to consider Beyond your subscription fees, your plan may require many additional elements that have their own costs. - **Third-party integrations:** According to the tool’s website, Front offers ‘out-the-box’ integration with over 100 apps. However, most software has its own subscription prices. Therefore, for any other platforms in your tech stack that you may be integrating with Front, you will need to account for their individual subscription fees. - **Front add-ons:** Front offers many add-ons, including WhatsApp customer support for clients ($70 per 1000 conversations), AI live chat answers ($0.70 per resolution), and premium channel Dialpad SMS ($100 per month). If you want access to any of these services, you will need to factor these costs into your overall Front budget. - **Additional training and onboarding:** While Scale and Premier customers are offered access to onboarding packages, those looking to buy a Starter or Growth plan may find it beneficial to pay for additional training. This way, you can maximize the value of your subscription immediately without wasting time or resources discovering features and functionality over time.  - **Business scaling:** As Front is billed on a per-user basis, you’ll need to factor any future business growth into your budget. You’ll want to assess whether the software will still be affordable as you add more users and factor this into your overall budget—especially if your company expects to scale in the next 12 months.  - **Programming and customization:** Front offers the ability to set up custom rules and APIs to improve your workflow. However, despite low code, you may not feel confident in having the knowledge to create these custom webhooks and rules. Therefore, you may consider hiring a Front or API expert to do this for you. #### Services needed to implement or manage the platform Front offers an extensive knowledge base to help users learn the platform and make the most of the features in their plan. This includes the Front Academy, which features seven learning paths that deal with different core aspects of the software, like building no-code integrations or understanding Front analytics.  For Scale and Premier teams, there is also additional onboarding and training available in your plan. As a cloud-based platform, Front handles software updates remotely, which minimizes disruptions to your team’s work. These typically happen outside of normal working hours and you will be notified ahead of scheduled maintenance so you can plan accordingly where necessary. Finally, you will need to ensure you have the right infrastructure in place to keep the software running smoothly. This means ensuring your internet connection is stable and your computer’s OS is compatible with the latest version of the software. If you’re unsure how your devices will work with Front, contact their sales team who will be able to advise you. #### Internal resources needed for ongoing platform management The last part of your budget you will need to consider is the internal resources needed to keep your software running smoothly. While these may not all be applicable to your specific business and needs, it is worth considering them and assessing whether your company would benefit from this additional infrastructure or not. - **Data analyst:** Front offers extensive analytics across the platform on workflow performance and areas for improvement in customer ticket resolution processes. To make the most of this information, you need someone on your team who is skilled at interpreting such data and converting it into actionable steps that will help grow your business. - **Compliance officer:** All Front subscriptions come with varying levels of in-built compliance, including being GDPR-ready. However, it is good practice to have a compliance officer who can ensure all users are accessing the software in line with company guidance. This is especially important in industries that deal with sensitive data, like health and finance. - **Training coordinator:** While the Front Academy has plenty of useful resources and certification courses to help users learn the platform, having an appointed training officer can help ensure uniformity in the way the software is used internally. It also means you have someone whose responsibility it is to learn new features as they are released and teach teammates, as well as feedback on any issues to the Front support team. - **Project manager:** Front has many fail safes in place to avoid customer tickets getting lost. However, accidents happen. By having a project manager tasked with distributing ticket workflows and responsibilities, you can be more confident about not missing customer support requests. - **IT support team:** With an IT support team in place, you can filter Front support issues through one entity, creating a liaison between Front support and your company. This will allow you to troubleshoot any easier problems in-house (such as device interference or permission controls) and avoid sending multiple tickets to Front about potentially the same problem, allowing for a quicker response and resolution time. ## How to choose the right Front pricing plan With four useful subscription tiers to choose from, it can be hard to evaluate which plan fits best for you. To help you analyze your needs and make the right choice, here are some key considerations: _Key considerations while choosing the right Front plan_ - **Assess your business needs.** As a ‘per user’  subscription model, Front has clearly divided its plans based on user numbers and relevant features each might need. So, you will need to consider how many team members would need access and how many you will potentially gain over the next 12 months. You should also consider your company’s security needs, as higher tiers offer more robust safety features, such as SAML-based SSO and SCIM provisioning. - **Compare features offered in each plan.** With Front, each tier builds on previous features while also adding additional ones. When considering which plan is right for you, you should try and understand how each feature would fit into your business plans. You also want to analyze your current tech stack and identify any overlapping features, as this will reduce the maximum value you get from your subscription. You may find that with other subscriptions you currently own, you can opt for a cheaper Front subscription as they offer some features in higher tiers. Also, you may decide to replace one or more platforms in your current tech stack with a higher Front tier that has the features you need. - **Consider your budget.** Based on the criteria we mentioned earlier, you should have a realistic view of what your budget looks like. Using that knowledge as a starting point, you should reflect on which option gives you the best value for money. You should also weigh the pros and cons of choosing an annual billing cycle versus a monthly one (where applicable) to see which best reflects your business needs. Remember, if you are unsure about which plan to choose, it’s always easier to start on a lower tier and upgrade than it is to downgrade (which may incur early cancellation fees). Choosing a monthly billing cycle also gives you more flexibility in your budget (though you do lose the savings associated with annual billing cycles). ## How to maximize the value of your Front subscription To help you get the most out of your software subscription, we've compiled our best tips for maximizing the value and benefits of your new software's features. _Ways to maximize the value of your Front subscription plan_ - **Utilize all features:** Every feature that goes unused is a wasted  opportunity for business growth. When you’re new to a platform, it can be difficult to know the best ways to benefit from every feature available to you. To do so, you should make the most of the Front Academy training and resource library, which has plenty of tutorials and use guides. If your plan offers onboarding or a dedicated success manager, you should leverage their knowledge to get bespoke ideas on how to incorporate features into your business processes. If you don’t have access to this, search for use cases from people within your industry who may give you novel ideas. And finally, don’t be afraid to experiment in real-time with features and see how they work with your team. Share feedback and keep exploring. - **Leverage customer support:** Depending on your subscription level, you have access to different types of customer service. Starter and Growth users have email support, while Scale agents also get live chat and a dedicated account team (if your annual contract exceeds $25k a year). Premier users also receive a dedicated manager and custom-build support. Whichever support options your tier has, make the most of them and ask as many questions as you can. The more you ask, the better your experience will be. And if you feel your tier doesn’t offer the level of support you need, talk to the sales team to see if there are any additional support options you can pay for. ### Additional tips for getting the most out of your plan - **Organize regular team training:** Make sure your team members are always up-to-date on the latest features and updates so they can quickly implement them into their work and potentially improve their processes. - **Request team feedback often:** As people explore the platform, they will inevitably pick up tips and tricks that make the software more efficient and improve workflows. By inviting regular feedback, you can ensure the best practices are shared across the board, making your entire team more efficient.  - **Make use of data analytics:** Front offers various reporting tools to help you monitor progress. Make sure you have a plan in place to implement your findings and make necessary changes to maximize your ROI. - **Choose your tech stack and integrations:** Avoid having overlapping features across different software. This may mean replacing some of your platforms with Front or opting for a lower tier to reduce double features. - **Experiment with Front rules to optimize your workflow:** Front rules are there to improve workflows by optimizing tagging and sorting, as well as implementing automations. While your setup may be working well, you may not have discovered the best set of rules for maximum efficiency, so be sure to experiment with your settings. ## Is it worth paying for Front? Deciding whether Front is worth the investment depends on your business needs and budget. Here’s a detailed breakdown to help you decide: ### Value for money Front is rated 4.2 out of 5 for its value for money based on 269 verified user reviews. Some users state that the high price is unjustified, given more affordable alternatives. Of the 73% of users who believe this software is expensive, 15% said it was worth the price with a further 9% considering it good value for money. Here’s what some of the verified users said about Front’s value for money[\[1\]](#footnotes): Arjun K.Co-founderComputer Software2+ years Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now. December 26, 2023 Kasey B.Adjunct Professor of Political Science Higher Education For larger companies, the pricing becomes a lot more competitive. March 14, 2018 Ella C.Accounts AssistantAccountingLess than 6 months it's worth the cost for any business where you need to liaise with many clients. October 31, 2024 [Read more Front reviews here](https://www.capterra.com/p/132901/Front/reviews/). ### Features of the free trial Front offers a free trial of the Starter plan so you can see how the platform fits into your business. Key features included in your free trial include: - Email transcript summaries to easily review interactions - Ready-to-use basic automation templates - Custom ticket statuses - Shared inboxes - Website forms for customer tickets ### Customer support options Customer support options vary based on your subscription. Starter and Growth subscribers have access to email support. Scale subscribers benefit from email support, live chat, and a dedicated account team if your annual contract is over $25,000. Premier subscribers receive all of the above, plus a dedicated manager and custom-built support. ## Is Front right for you? ### Assessing your requirements Determining whether Front is the right software involves assessing your requirements and comparing them to what Front offers. Here are some key factors to consider: - **Team size:** As Front bills users per seat, you’ll need to ensure your business can sustain the subscription costs as your company grows. - **Customization needs:** Front lets you implement custom rules to create workflows and organize your customer tickets. However, if you need more customization options, you may need to consider alternative options. - **Security considerations:** If you work in an industry that deals with sensitive information, such as healthcare or finance, you’ll want to be sure that Front offers the level of security you need to be legally compliant. ### Alternatives to Front With an overall rating of 4.6 out of 5 and 4.2 out of 5 for value for money based on 269 reviews, Front is a highly rated email management software choice. But to make an informed decision, it’s a good idea to compare prices and value-for-money ratings with its most popular competitors.  LiveAgent has the highest score in value for money, with 4.7 out of 5. It starts at $19 per user per month. monday.com is the second-highest-rated competitor for value for money (4.6), with plans starting from $8 per seat, per month. Zoho CRM has a slightly higher rating than Front (4.3 out of 5) and starts at $14 per user, per month. Bitrix24 is one of the more expensive popular alternatives, starting at $61 per month with a value-for-money rating of 4.2 out of 5. Although Constant Contact has a 4.1 out of 5 score, it has a cheaper starting price of $12 per month. Each of the alternatives listed has unique features that entice users to subscribe. Here are the top five alternatives to Front and why users rate them highly: - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/): Users of Zoho CRM enjoy its efficient sales management features, particularly the activity monitoring dashboards, which they believe are particularly useful for monitoring progress. - [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/): LiveAgent users highlight the platform’s customer support options, praising the team for providing 24/7 help. They also enjoy the live chat options that make communication easier. - [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/): Bitrix24 users like the easy-to-use dashboard that offers a detailed overview of ongoing projects, making task management simple. In particular, they like the kanban boards and automation tools available on the platform. - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/): Users appreciate the attentive customer support offered, noting the positive onboarding process as helping them make the most of the software.  - [monday.com](https://www.capterra.com/p/147657/monday-com/): Users highly value monday.com’s project and task management features, which help them collaborate on business goals. They praise the built-in automation tools, citing their productivity boost within their businesses. Check out the most popular [Front alternatives](https://www.capterra.com/p/132901/Front/alternatives/), which compare to Front in terms of core features, pricing, and usability. ### Cost comparison: Front vs. popular alternatives [4.5 (286)](https://www.capterra.com/p/132901/Front/#reviews) * * * Starting Price $25.00 Per User , Per Month * * * [4.3 (6964)](https://www.capterra.com/p/155928/Zoho-CRM/#reviews) * * * Starting Price $14.00 Per User , Per Month * * * [4.7 (1754)](https://www.capterra.com/p/102188/LiveAgent/#reviews) * * * Starting Price $15.00 Per User , Per Month * * * [4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/#reviews) * * * Starting Price $61.00 Flat Rate , Per Month * * * [4.3 (2913)](https://www.capterra.com/p/31898/Constant-Contact/#reviews) * * * Starting Price $12.00 Usage Based , Per Month * * * [4.6 (5726)](https://www.capterra.com/p/147657/monday-com/#reviews) * * * Starting Price $9.00 Per User , Per Month * * * ### Making the final decision Front is a powerful email and customer service management tool that leverages automation and APIs to help users provide robust customer support for their clients. Based on 269 verified reviews, it has an overall rating of 4.6 out of 5. To make the best decision for your business, you’ll need to consider how important each feature is for your core process, how many users you have, and any potential business growth over the next 12 months. The Starter plan offers basic customer support functionality, whereas higher tiers like Scale and Premier offer highly customizable automation options, so you will need to decide how each of these will benefit your team. Ultimately, your Front subscription decision will depend on your business needs, team size, and budget. If you’re still unsure, why not try the Front Starter free trial to get a better feel of how the software works? ## FAQs Does Front offer any discounts? Front offers up to six months free for qualifying start-up companies. However, there are no discounts currently listed on Front’s website for any other type of business. For larger teams, you may be able to discuss discount options with the Front sales team. How does Front’s free trial work? Do I need a credit card? To access Front’s free trial, you will need to sign up through their website. You will be asked for your work email, company name, industry, phone number, and company size. You will not need to give your credit card information. Does Front offer monthly plans? Yes, the Starter and Growth plans both have monthly billing cycle options. Does Front offer any discounts for startups or non-profits? Yes, Front offers up to six months free for qualifying startups. You can apply for the discount on their website. Can I import my existing customer data from other help desks? Yes, Front offers CSV contact uploads for all tiers. Those on a Growth plan or higher can also sync their Salesforce, HubSpot, and Microsoft Dynamics 365 accounts. Is my data safe and secure? Front is SOC 2 Type II certified and offers OAuth-based SSO. Scale and Premier users can also use SAML-based SSO and SCIM provisioning. What is the maximum amount of channels per plan? Your maximum channels depend on your plan: - Starter: 10 channels per user - Growth: 30 channels per user - Scale: 50 channels per user - Premier: Your agreed-upon custom amount Can I combine seats across multiple plans? No, you can only change seats within a single plan. Can I pay with my bank instead of a credit card? According to the Front website, for contracts exceeding a $15k value and on an annual billing cycle, you can pay by wire transfer or ACH. #### Methodology 1. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. 2. Our research team identified these features from vendor websites (March 11, 2025) based on their analysis of what users find valuable or expect from email management software. This list is not exhaustive. For additional features, refer to the vendor’s website. [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Barkha Bali is a writer at Capterra, providing expert insights to help small businesses identify the right software for their needs by analyzing user reviews data for the highest rated products in relevant software categories. She has worked in finance, lifestyle, education, and medical. With expertise in marketing and content strategy, Barkha’s work has been featured in Medium and educational websites. When not working, she can be found re-watching “The Office” or “Brooklyn Nine-Nine.” [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Parul Sharma is a content editor at Capterra with expertise in curating content for various niches, including SaaS, digital marketing, and search engine optimization. With over half a decade of experience in content writing and editing, Parul has the expertise to simplify complex terms into engaging, valuable content for targeted audiences. She completed her graduation and post-graduation in English literature from Delhi University and was awarded the Dr. Asha Sahni Memorial Award for being the... Related reading Table of Contents - [Overview of Front pricing](#overview-of-front-pricing) - [Cost breakdown](#cost-breakdown) - [What users say about Front’s pricing](#what-users-say-about-fronts-pricing) - [Detailed breakdown of Front’s pricing plans](#detailed-breakdown-of-fronts-pricing-plans) - [Total cost of ownership](#total-cost-of-ownership) - [How to choose the right Front pricing plan](#how-to-choose-the-right-front-pricing-plan) - [How to maximize the value of your Front subscription](#how-to-maximize-the-value-of-your-front-subscription) - [Is it worth paying for Front?](#is-it-worth-paying-for-front) - [Is Front right for you?](#is-front-right-for-you) - [FAQs](#faqs)