# Front Pricing 2026 | Capterra > Learn more about Front pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/132901/Front/pricing --- # Pricing for Front [4.5 (287)](https://www.capterra.com/p/132901/Front/reviews/) Write a Review! ## [Front](https://www.capterra.com/p/132901/Front/) has **3** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No ### Starter $25 **Pricing Model:** Per User **Payment Frequency:** Per Month Starter plan includes: - Shared inbox and ticketing - AI Topics and up to 10 automation rules - Basic analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT ### Professional $65 **Pricing Model:** Per User **Payment Frequency:** Per Month Professional plan includes: - Shared inbox and ticketing - AI Topics and automation rules - Advanced analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT ### Enterprise $105 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise plan includes: - Shared inbox and ticketing - Advanced analytics - No-code public knowledge base - Included AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) ## Popular alternatives to [Front](https://www.capterra.com/p/132901/Front/) Looking to learn more about Email Management software similar to Front? 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Value For Money[4.1(287)](https://www.capterra.com/p/132901/Front/reviews/) Pros Cons [Read All 287 Reviews](https://www.capterra.com/p/132901/Front/reviews/) Read Full Reviews Below Céline J. Content Manager Consumer Services, 51-200 employees Used the software for: 1-2 years ** Overall Rating 4.0 ** Ease of Use 5.0 Customer Service 4.0 Features 4.0 Value for Money 2.0 Likelihood to Recommend 70% 7/10 Reviewer Source Source: Capterra June 23, 2026 "Front good tool " **Pros:** I like Front because it has a very smooth user interface compared to other traditional ticketing tools, which greatly facilitates task tracking. The email notification feature is very convenient as it allows me to collaborate with everyone in the company. It also has very seamless integration capabilities with other software. **Cons:** The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large workforce. Grey H. Director Machinery, 11-50 employees Used the software for: 2+ years ** Overall Rating 1.0 ** Ease of Use 3.0 Customer Service 2.0 Features 1.0 Value for Money 1.0 Reviewer Source Source: Capterra February 3, 2026 "Outlook sync is one-way only. Made Front unusable for our team." **Overall:** Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. **Pros:** The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. **Cons:** The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. **Switched From:** [Trengo](https://www.capterra.com/p/177967/Trengo/) **Reasons for Switching to Front:** Trengo didn't integrate with Instagram at the time. Vendor Response By Front on February 13, 2026 Hi there, thanks so much for this detailed review, we really appreciate hearing your thoughts - particularly around the two-way sync changes. The two-way sync change was a big step for Front customers and for mixed teams I can imagine the disruption could be huge. There are ways you can build workflows to manage this (leveraging webhooks and the Front API), but I know that's certainly not possible for all teams to take on. Thanks again for taking the time to share your team's experience, we're constantly looking for ways to improve. [Read All 287 Reviews](https://www.capterra.com/p/132901/Front/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)