# Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Front the right Email Management solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews/ --- Front 4.5 (287) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Front Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews NW Nancy W Customer Care RepresentativeLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time.“ June 10, 2025 Grey H DirectorMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “There’s also zero flexibility when product changes break existing workflows.“ February 3, 2026 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale.“ March 28, 2026 CJ Céline J Content ManagerConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large workforce.“ June 23, 2026 EH Emily H Marketing and TechologyReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack.“ May 27, 2025 Grey H DirectorMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “The Outlook integration is no longer a true two-way sync.“ February 3, 2026 CJ Céline J Content ManagerConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “It also has very seamless integration capabilities with other software.“ June 23, 2026 KV Kinjal V CarerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline.“ May 24, 2025 ## Showing most helpful reviews Showing 1-25 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Front Row Seat!" March 28, 2026 5.0 Front feels like a one stop shop! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. Pros Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. Cons Haven't found any cons yet! It's already seeming like a better option than Hiver, which we were also considering. Review Source Response from Front March 30, 2026 Hey Mai 👋🏼 Thanks so much for sharing your feedback! We're so happy to hear that the setup has been smooth and that the workflows are helping your team scale! If anything does come up as you continue using Front, definitely let us know—we’re always here to help 😊 JR Julie R. Supervisor Retail Used the software for: 6-12 months ### "Front changes the game" December 29, 2025 5.0 My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. Pros I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. Cons Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. Review Source Response from Front January 2, 2026 Thank you for sharing your experience! We’re so glad to hear that Front’s unified inbox and ease of use are helping you communicate more efficiently and stay organized across teams. It’s great to know your experience has been positive so far, and as you continue exploring Front’s features, we hope you find even more ways it can support your workflows. We would recommend checking out our community, help centre and even joining us for some office hours! Thanks again for your review, we’re happy to have you on board! CJ Céline J. Content Manager Consumer Services Used the software for: 1-2 years ### "Front good tool " June 23, 2026 4.0 Pros I like Front because it has a very smooth user interface compared to other traditional ticketing tools, which greatly facilitates task tracking. The email notification feature is very convenient as it allows me to collaborate with everyone in the company. It also has very seamless integration capabilities with other software. Cons The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large workforce. Review Source Grey H. Director Machinery Used the software for: 2+ years ### "Outlook sync is one-way only. Made Front unusable for our team." February 3, 2026 1.0 Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. Pros The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. Cons The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Trengo didn't integrate with Instagram at the time. Review Source Response from Front February 13, 2026 Hi there, thanks so much for this detailed review, we really appreciate hearing your thoughts - particularly around the two-way sync changes. The two-way sync change was a big step for Front customers and for mixed teams I can imagine the disruption could be huge. There are ways you can build workflows to manage this (leveraging webhooks and the Front API), but I know that's certainly not possible for all teams to take on. Thanks again for taking the time to share your team's experience, we're constantly looking for ways to improve. DC Dennis C. Medical Laboratory Technologist Hospital & Health Care Used the software for: 2+ years ### "Front is a 10/10" July 23, 2025 5.0 My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. Pros Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. Cons I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. Review Source Response from Front July 30, 2025 Hi Dennis! This is fantastic to hear! We're so glad Front has been a remarkable solution for your customer support over the past three years. It's especially rewarding to know that Front helps you seamlessly collaborate with your patients 24/7 and that Front makes your work easier. Your success with live chat, phone, and email support truly highlights what we aim to achieve! Thanks so much for sharing your positive experience! Robert K. Director Computer & Network Security Used the software for: 1-2 years ### "Horrible new UI that they've just changed to - oh and they've upped the price as a thank you." August 6, 2025 1.0 It was good, after getting used to how they try to put everything behind a paywall. Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change. Pros They've changed the whole user interface and just increased the user interface. people who don't use the app, making design decisions on what they think customers want. It's unworkable at the moment Cons The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) because it didn't have an app which is why i changed Review Source NW Nancy W. Customer Care Representative Leisure, Travel & Tourism Used the software for: 2+ years ### "No limits to customer needs, Front stands out. " June 10, 2025 5.0 Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time. Pros User interface and the ability to use AI features for advancement. Incredible support services from the team vendors. Faster channel between service providers and customers. Cons I definitely have not encountered anything that extreme. It perfectly tackles the main issues of its scope of services both on large and small enterprises. Review Source Response from Front June 13, 2025 Hi Nancy, Thank you for the kind words! We're so glad Front helps you connect with customers efficiently and that you're enjoying the AI features and support. We look forward to continuing to support your success! The Front Team JM Jay M. Director Real Estate Used the software for: 2+ years ### "Game-Changing Email Management for Teams" March 12, 2025 5.0 Front has completely transformed the way our team manages email communication! The shared inbox functionality is a game-changer, making collaboration seamless and ensuring no messages slip through the cracks. The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has significantly boosted our efficiency. The integrations with other tools we use daily, like Slack and our CRM, make it even more powerful. Customer support is also fantastic—quick, helpful, and always responsive. If you're looking for a smarter way to handle team emails, I highly recommend Front! Pros The integrations with other tools, Customer support Cons No current complaints about front, we are happy with their system Review Source Response from Front May 16, 2025 Hi Jay. Thank you for taking the time to leave us a review! We’re thrilled to hear that Front has made such a positive impact on your team’s email workflow and collaboration. It’s great to know the shared inbox, internal comments, and automation features are helping you stay efficient and organized. And that our integrations are adding even more value to your daily tools. We also really appreciate the shoutout to our support team! We’re always here to help, and it means a lot to hear that you’ve had a great experience with us. Thanks again for the recommendation! 💙 JT Junior T. Data Processor Accounting Used the software for: 1-2 years ### "Front Review" September 18, 2025 5.0 It has been really good it enables shared inboxes, internal comments, and task assignments, boosting team efficiency. Pros It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. Cons Can be slow with large volumes of messages or complex workflows. New users may need time to adapt to advanced features. Review Source Response from Front September 24, 2025 Thank you for your valuable feedback. We're glad to hear that you find Front's consistency and collaborative features beneficial. We appreciate you raising the issues with performance and the learning curve for new users to our attention. Feedback like yours helps shape how we move forward with improving Front! NR Nuria R. Community Manager Telecommunications Used the software for: Less than 6 months ### "AI that giving help" November 23, 2025 4.0 Pros The AI is very helpful for composing emails, allowing me to sound more professional, confident, or friendly. Assistance in this area is always welcome for me, they make my process so simple. Cons My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I wish we could snooze a calendar reminder. Review Source Response from Front November 27, 2025 Hi Nuria, Thank you for the great review! We're happy the AI feature is helping you compose your emails with the tone you prefer. I hear you on the need for easier zooming and calendar snooze. Zooming: You can zoom the whole Front app interface using Cmd + (Mac) or Ctrl + (Windows). We also have an open request for better zoom controls in our Product Ideas Portal. Please visit https://community.front.com/ideas and vote on PRD-I-4195 (just search this code) to help prioritize the update! Calendar Snooze: Please submit this request directly in the Product Ideas Portal by clicking "+Add a new idea." Voting on these is the best way to get them developed. We appreciate your feedback! Let me know if you have any questions! KA Kyle A. Operations Manager Retail Used the software for: 6-12 months ### "Perfect tool for Team Collaboration of Emails" December 1, 2022 5.0 Pros The ability for our teams to collab on group inboxes. We previously used Gmail and it was a pain for multiple users to access one account and work together. Cons We haven't found many features Front doesn't have. There's one situation where supervisors are unable to fully access team members inboxes due to privacy settings on Fronts side, but it's an understandable short-coming. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/)[Olark](https://www.capterra.com/p/125957/Olark/) We needed more features for collaboration of our teams. Review Source AP Ari P. CTO Legal Services Used the software for: 1-2 years ### "Shared Email Tracking without the need for tickets" December 19, 2019 5.0 We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management. Pros Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients. Cons Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front We liked the email integration of front wherein ticket ids and perfunctory auto responses were not required, but we still got all the same functionality of other email / ticket tracking systems. Review Source EH Emily H. Marketing and Techology Real Estate Used the software for: 2+ years ### "Front is great!" May 27, 2025 5.0 We have used Front for several years now, it's been a great tool and core part of our software and systems. Pros Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack. Cons I can't think of anything in particular, Front is great and works really well for all our functions. Review Source Response from Front May 28, 2025 Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that Front has become such an essential part of your tech stack and that the collaboration and shared inbox features are making a real difference for your team. AC Abigail C. Customer helpdesk Information Technology and Services Used the software for: I used a free trial ### "A great solution for omnichannel communication " January 2, 2025 5.0 Pros I really loved the way this software can combine many communication platforms into one place, it makes working so much easier. Cons Generally didn’t find any cons during using this software. Review Source Response from Front January 6, 2025 Hi Abigail - We're so glad you're having a great experience with Front! If you ever need anything, don't hesitate to reach out to us at support@front.com. JB Jessica B. Digital Content Creator Broadcast Media Used the software for: 1-2 years ### "Front, seamlessly enhancing collaborations among team members." September 30, 2024 5.0 Helpful software that enables team work and unites communications for our team collaboration. Pros First the video tutorials and the way the software helps ease off saturated workloads. Cons No complain, because it's quite useful in seamless communications among our team members. Review Source Response from Front October 1, 2024 We appreciate the positive review, Jessica! VR Verified Reviewer President Used the software for: Less than 6 months ### "Great for collab, not so great for the budget" March 30, 2018 3.0 Pros We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them. Cons Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this. Review Source SAG Sydney Arin G. Blog Editor Marketing and Advertising Used the software for: 1-2 years ### "Great for email management" August 30, 2023 5.0 Pros I love that Front gives you a single dashboard for all your emails. And also creates a collaboration space for you and your colleagues.We dealt with a lot of customers. And sometimes, I just didn’t know how to respond to emails. Tagging my colleagues in the emails and asking them to check my drafts was a game changer.Really great for communication and collaboration. Cons There’s quite a bit of a learning curve with Front. In the end, I was able to organize my inbox the way I like it, but it took a bit. Review Source AA Andres A. Logistics Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "My experience with Front" September 18, 2023 5.0 My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping in contact with my coworkers. Pros I like how Front has helped me improve my workflow, allowing me to effectively communicate with my team members is a vital aspect of my day-to-day. Cons I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch. Review Source VR Verified Reviewer SDR Manager Computer Software Used the software for: 2+ years ### "Front is amazing tool to manage your email " May 25, 2022 5.0 It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity Pros Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email Cons The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good Review Source LL Lauren L. Senior Operations Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "A Shared Work Model DREAM!" September 25, 2020 5.0 Pros My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails. We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes. In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what. Cons Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating. Review Source JL Joyce L. Lead Product Manager Internet Used the software for: 2+ years ### "Best email collaboration software" September 3, 2020 5.0 Pros Our support team first migrated over to Front from a traditional ticketing software a couple of years ago, and we were blown away by how easy it was to use. We've since added other use cases and teams to Front, and most of our team members also use it as their main email client for their personal work emails. I also personally love the ability to automate parts of our workflow using Zapier and the Front API — it's a real game-changer. Cons There have been significant price increases over the last few years since we've started using the software. While we'd like to have more team members using Front, the pricing is just not feasible for us at this point. The other small thing would be very specific missing features we would love to see that just aren't supported at the moment. But that's totally understandable as our use case may not be very common. Review Source Elle D. Company Owner Design Used the software for: 1-2 years ### "A must for businesses with delivery drivers!" February 2, 2024 5.0 The experience is positive. It's easy to set up and use. We use it on a daily basis to allocate and track orders Pros Being able to auto-import our orders and then allocate them to a delivery driver is really simple and easy within Front. Cons I haven't seen any downsides to using Front at this time. Review Source Response from Front February 6, 2024 We're glad your experience has been positive and that you're seeing a ton of value in easily assigning orders to drivers. Thank you for taking the time to share your feedback! AH Arthur H. Customer Care Manager Wholesale Used the software for: 2+ years ### "Game-Changer" January 17, 2023 5.0 This product caused me to uninstall outlook from my computer. Efficient, easy to use product with great tools that are huge timesavers. Pros Delegation of emails in the inbox. Snoozing orders to reopen when they need to be dispatched. Merging multiple emails when silly people reply to an email by using a new thread or merging order confirmation emails with customer queries. Cons Inability to track statistics with Power Bi - there is a limit on the API. You pay by plan not by usage. The calendar doesn't have a scheduling assistant like Outlook does. Review Source Donald M. Customer Service Volunteer Information Technology and Services Used the software for: 1-2 years ### "Great for our case tracking needs" March 12, 2020 5.0 Front makes it easy to use email as a primary mode of communication with customers. It’s very easy to sort and reassign cases, have internal discussions on cases, and quickly respond to and close some cases using canned responses. Pros Cases are created directly from new emails that come in. For customers, it’s as easy as sending emails back and forth with us, but as agents using Front, we get so much more functionality. Things like canned responses, automatic case sorting and assigning, internal threaded discussions on individual cases, and integrations with third-party tools make Front almost the perfect choice for what we were looking for. Cons As a user and not an admin, I am not exposed to the full extent of Front’s capabilities, but I am completely satisfied with what I do use. The only issue I’ve had thus far is when I use a canned response it contains three different fonts and just looks odd. This is only evident in the iPad app, but from Desktop they look fine. This was an issue in the way the canned response was created, and while even as a user I do have the ability to fix it, my first attempt failed. This may just be a training issue and I haven’t reached out to Front with help on it yet, but I know if and when I do I will receive excellent service based on others’ interactions with Front’s customer service. Review Source GP Giada P. Photographers Acquisition Specialist Photography Used the software for: 6-12 months ### "Front App - Reading, Writing and Assigning emails in a team oriented way." July 28, 2020 5.0 I am extremely satisfied of this app. It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis. Plus it takes all the rules and marks of your main inbox provider (gmail, outlook etc.). Highly recommended even for all its features and possibility to integrate it with the main useful app: Aircall, Google Cal etc. Pros What I definitely like the most is the way you can assign emails to your team mates - especially when reviewing the same inbox. Generally with other provider is always difficult to organize your workflow and dividing email by forwarding them all. In this way, by using a super simple and well designed app, you can simple go through the object of the email, even read it if needed and then directly assign it to your colleagues. Moreover, you can even assign the email to more than one people - keeping everyone posted about important issue. Last but not least, you can use this app even to comment and share plus information about email or work to do with that email/costumer directly using the chat below the main inbox (this is something that can be shown just between team mates - avoiding the possibly of sending personal information to the direct costumer while forwarding the email to your colleagues). Cons I think that the app version could be improved, especially in the way it shows notifications. Each time I open it - I can see the amount of my entire inbox and it always seems you still have work to do even if you are up to date with all your daily emails. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.