--- title: "Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Front the right Email Management solution for you? Explore 293 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132901/Front/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Front 4.5 (293) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Front Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews NW Nancy W Customer Care RepresentativeLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time.“ June 10, 2025 CJ Céline J Content ManagerConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large workforce.“ June 23, 2026 EH Emily H Marketing and TechologyReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack.“ May 27, 2025 Grey H DirectorMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “There’s also zero flexibility when product changes break existing workflows.“ February 3, 2026 CJ Céline J Content ManagerConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “It also has very seamless integration capabilities with other software.“ June 23, 2026 KV Kinjal V CarerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline.“ May 24, 2025 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale.“ March 28, 2026 Grey H DirectorMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “The Outlook integration is no longer a true two-way sync.“ February 3, 2026 ## Showing most helpful reviews Showing 1-25 of 293 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikitha Y. AI Proposal Intern Computer Software Used the software for: Less than 6 months ### "Convenient platform for managing customer communication and support" October 5, 2026 5.0 My overall experience with Front has been positive. The combination of Chat, Ticket Management, and Email Notifications makes it easier to organize customer communication and keep track of support requests. Employee Management features are also useful for coordinating work within a team. While there is a learning curve when managing larger workflows, the platform provides good value for teams that need a centralized communication and support solution. Pros Front provides a convenient way to manage customer communication and support requests in one place. The Chat functionality makes it easy to communicate with customers and team members, while Ticket Management helps organize requests and keep track of issues that need attention. Email Notifications are useful for staying updated on incoming messages and changes. The Employee Management features also make it easier for teams to coordinate responsibilities and manage communication efficiently. Overall, I found the platform relatively easy to use and useful for keeping support workflows organized. Cons The platform can take some time to get used to when managing a large number of conversations and tickets. Some features and settings may require additional configuration, and the number of notifications can become overwhelming when there is a high volume of activity. Customer Support could also be improved by providing quicker assistance for more complex issues. Security and permission settings may require careful configuration depending on the organization's requirements. Review Source SM Stephanie M. Director of Sales Consumer Services Used the software for: 2+ years ### "More than just an Inbox!" September 28, 2026 5.0 I have had a great experience with Front. It does most everything that I need for my day to day tasks during my workday. Pros I love that I can makes notes, set reminders, and have all my inboxes in one system within front. I also like how I can make workflows for different tasks. Cons I wish I could integrate more apps into Front and have it connect more with my work system and ChatGPT. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) We needed something that would integrate with other systems and be able to combine texting and email into one system. Review Source Ryan M. CEO Financial Services Used the software for: 1-2 years ### "The Worst!!!" October 7, 2026 1.0 0/10. I’ve dealt with 100s of different company’s over the years and I can confidently say this is the worst one and it’s not even particularly close. Run away from them. Pros UI is nice but very slow to load on mobile. Idea is good but execution is poor and way overly priced for what you get. If yo are looking to wreklessly burn cash, this is the software for you and your company. Cons They do not care about the end user or offer to help or make changes when things materially change. Their customer service is zero help. The product is slow and years behind current tech. It's extremely expensive for what you get. There are now more than a dozen cheaper or free alternatives that does everything this does. This is one of the worst companies I've ever dealt with in my more than 7 years of running my company. DO NOT USE THEM Review Source LC Laila C. Associate Engineer Biotechnology Used the software for: 2+ years ### "My Great Journey with Front Program" October 6, 2026 5.0 Pros I like how the new AI feature on the Front platform allows me to automatically draft replies and summarize threads when streamlining customer support/service. Cons I haven’t encountered any challenges when offering customer service via email and chat with Front platform. Review Source Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Front Row Seat!" March 28, 2026 5.0 Front feels like a one stop shop! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. Pros Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. Cons Haven't found any cons yet! It's already seeming like a better option than Hiver, which we were also considering. Review Source Response from Front March 30, 2026 Hey Mai 👋🏼 Thanks so much for sharing your feedback! We're so happy to hear that the setup has been smooth and that the workflows are helping your team scale! If anything does come up as you continue using Front, definitely let us know—we’re always here to help 😊 Grey H. Director Machinery Used the software for: 2+ years ### "Outlook sync is one-way only. Made Front unusable for our team." February 3, 2026 1.0 Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. Pros The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. Cons The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Trengo didn't integrate with Instagram at the time. Review Source Response from Front February 13, 2026 Hi there, thanks so much for this detailed review, we really appreciate hearing your thoughts - particularly around the two-way sync changes. The two-way sync change was a big step for Front customers and for mixed teams I can imagine the disruption could be huge. There are ways you can build workflows to manage this (leveraging webhooks and the Front API), but I know that's certainly not possible for all teams to take on. Thanks again for taking the time to share your team's experience, we're constantly looking for ways to improve. Robert K. Director Computer & Network Security Used the software for: 1-2 years ### "Horrible new UI that they've just changed to - oh and they've upped the price as a thank you." August 6, 2025 1.0 It was good, after getting used to how they try to put everything behind a paywall. Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change. Pros They've changed the whole user interface and just increased the user interface. people who don't use the app, making design decisions on what they think customers want. It's unworkable at the moment Cons The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) because it didn't have an app which is why i changed Review Source HJ Hayley J. Senior Compensation Analyst Financial Services Used the software for: 2+ years ### "Efficient email management and teamwork with Front" September 3, 2026 5.0 Pros What i like most about front is its efficient email notification system,strong ticket management and smooth employment engagement.It keeps all communications organized and makes it easy to assign and track ticket which helps teams to collaborate effectively. Cons It can be a bit overwhelming for new users sometimes notifications becomes too many and it’s pricing is high for small teams. Review Source CJ Céline J. Content Manager Consumer Services Used the software for: 1-2 years ### "Front good tool " June 23, 2026 4.0 Pros I like Front because it has a very smooth user interface compared to other traditional ticketing tools, which greatly facilitates task tracking. The email notification feature is very convenient as it allows me to collaborate with everyone in the company. It also has very seamless integration capabilities with other software. Cons The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large workforce. Review Source Jenna O. Digital Marketing Marketing and Advertising Used the software for: 1-2 years ### "Easy to use interface, more advanced features can have steeper learning curve" July 27, 2026 5.0 Pros collaborative inboxes, internal comments, automating assignments and workflows, great user experience with intuitive dashboard Cons More advanced workflows have a steep learning curve, native reporting limitations, it can sometimes be hard to locate older conversations Review Source JM Jay M. Director Real Estate Used the software for: 2+ years ### "Game-Changing Email Management for Teams" March 12, 2025 5.0 Front has completely transformed the way our team manages email communication! The shared inbox functionality is a game-changer, making collaboration seamless and ensuring no messages slip through the cracks. The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has significantly boosted our efficiency. The integrations with other tools we use daily, like Slack and our CRM, make it even more powerful. Customer support is also fantastic—quick, helpful, and always responsive. If you're looking for a smarter way to handle team emails, I highly recommend Front! Pros The integrations with other tools, Customer support Cons No current complaints about front, we are happy with their system Review Source Response from Front May 16, 2025 Hi Jay. Thank you for taking the time to leave us a review! We’re thrilled to hear that Front has made such a positive impact on your team’s email workflow and collaboration. It’s great to know the shared inbox, internal comments, and automation features are helping you stay efficient and organized. And that our integrations are adding even more value to your daily tools. We also really appreciate the shoutout to our support team! We’re always here to help, and it means a lot to hear that you’ve had a great experience with us. Thanks again for the recommendation! 💙 EH Emily H. Marketing and Techology Real Estate Used the software for: 2+ years ### "Front is great!" May 27, 2025 5.0 We have used Front for several years now, it's been a great tool and core part of our software and systems. Pros Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack. Cons I can't think of anything in particular, Front is great and works really well for all our functions. Review Source Response from Front May 28, 2025 Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that Front has become such an essential part of your tech stack and that the collaboration and shared inbox features are making a real difference for your team. AC Abigail C. Customer helpdesk Information Technology and Services Used the software for: I used a free trial ### "A great solution for omnichannel communication " January 2, 2025 5.0 Pros I really loved the way this software can combine many communication platforms into one place, it makes working so much easier. Cons Generally didn’t find any cons during using this software. Review Source Response from Front January 6, 2025 Hi Abigail - We're so glad you're having a great experience with Front! If you ever need anything, don't hesitate to reach out to us at support@front.com. VR Verified Reviewer President Used the software for: Less than 6 months ### "Great for collab, not so great for the budget" March 30, 2018 3.0 Pros We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them. Cons Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this. Review Source SAG Sydney Arin G. Blog Editor Marketing and Advertising Used the software for: 1-2 years ### "Great for email management" August 30, 2023 5.0 Pros I love that Front gives you a single dashboard for all your emails. And also creates a collaboration space for you and your colleagues.We dealt with a lot of customers. And sometimes, I just didn’t know how to respond to emails. Tagging my colleagues in the emails and asking them to check my drafts was a game changer.Really great for communication and collaboration. Cons There’s quite a bit of a learning curve with Front. In the end, I was able to organize my inbox the way I like it, but it took a bit. Review Source AA Andres A. Logistics Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "My experience with Front" September 18, 2023 5.0 My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping in contact with my coworkers. Pros I like how Front has helped me improve my workflow, allowing me to effectively communicate with my team members is a vital aspect of my day-to-day. Cons I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch. Review Source VR Verified Reviewer SDR Manager Computer Software Used the software for: 2+ years ### "Front is amazing tool to manage your email " May 25, 2022 5.0 It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity Pros Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email Cons The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good Review Source LL Lauren L. Senior Operations Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "A Shared Work Model DREAM!" September 25, 2020 5.0 Pros My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails. We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes. In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what. Cons Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating. Review Source VR Verified Reviewer Founder, Curator, & Mentor, TEDxYouth@Columbia Media Production Used the software for: 2+ years ### "Buggy and slow product, with lack of attention to detail" May 6, 2018 2.0 Ability to respond to and manage emails as a team. Pros I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes. Cons The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%. Review Source SL Sophia L. Customer Success Representative Logistics and Supply Chain Used the software for: 1-2 years ### "Help your company see what's in "Front" of you" December 5, 2023 5.0 Fantastic! I didn't use it before coming to Zonos, and we haven't used any other email platform to communicate with our clients since. Pros Front makes it easy to organize, prioritize, and manage emails. Front makes internal collaboration seamless and efficient. Cons Nothing really. I just don't like how they took away the Star feature Review Source Response from Front December 6, 2023 Thanks so much for your positive review, Sophia. We're glad you enjoy the product (and Front puns) as much as we do! ZS Zoltan S. Developer Marketing and Advertising Used the software for: I used a free trial ### "Great bit of software." December 21, 2024 5.0 Pros It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface. Cons At the beginning it seemed a bit difficult to understand but once I got the hang of it it was a breeze. Review Source David D. ceo Financial Services Used the software for: 2+ years ### "excellent app for mail and teams" January 30, 2023 5.0 Pros very easy to transfer mail and add internal comments on them. This app is done for BtoC startup that want to manage lots of daily mails from customers.More over it's very easy to integrate other products through Apis Cons a bit expensive, but the value added is very high. Should have better prices for small companies Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/) Review Source Isabella H. Project Analyst Information Technology and Services Used the software for: Less than 6 months ### "Organize all the emails your teams receive in a flexible way with Front." November 7, 2020 5.0 We use this software in the teams that are mainly dedicated to sales that are executed in our business facilities, especially to keep track and organize each of our potential customers that come from various points, when we refer to various websites, especially when doing business from emails, which are multiple, this system determines them in order of arrival, and attends them remotely, facilitating our work in large proportions. Pros It is an incredible software in its main functionalities, because once it is implemented, it automatically organizes complex or chaotic emails, in a very fast and sophisticated way, giving amazing impressions, due to its extraordinary operation, without excluding that it is a A very useful tool, especially when we go to business scales, which require attention to their outgoing and incoming messages that they have in a multiple way, covering all these needs in a very successful and smooth way, being one of my systems favorites. Cons As a significant disadvantage, regarding the functionalities that this software maintains, we can mention that its exports are not very large that can be described in a considerable scope, where they should normally comply and operate without interruptions, highlighting that they are totally difficult to select , since it is a complex software, according to its programming, due to its extensive tools that it offers for its options of use that it commonly executes. Review Source JE Jaime E. Jefe Airlines/Aviation Used the software for: 2+ years ### "Poor customer support. Phone support non existent." May 23, 2023 1.0 Frustrating and time-wasting. It breaks my workflow when I need to waste time finding emails. Pros internal comment and sharing between teams Cons Emails simply disappear from the inbox, from the archive box, from the sent box, the search function is useless, can't find the emails.Can not organize and archive emails in folders. everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time scrolling through the huge pile of emails in the archived box. No undo function!!!! Review Source VR Verified Reviewer Consultant Automotive Used the software for: 1-2 years ### "Nice Product!" August 15, 2021 5.0 My overall experience is , Chiefs at our organization guaranteed they had the option to accomplish 'inbox zero' out of the blue utilizing Front. The idea of allocating messages to individuals to activity has substituted the requirement for a different tagging framework. Pros It's really simple to utilize and consummate when working in group. It's fundamentally difficult to miss any email with this product and very pleasant the manner in which it seems as though when utilizing it consistently. Cons The schedule isn't great however is helpful when absolutely necessary. The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application. The examination reports could be more adaptable. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.