--- title: "Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Front the right Email Management solution for you? Explore 289 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132901/Front/reviews/" page_type: "reviews" language: "en" --- Front 4.5 (289) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Front Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews NW Nancy W Customer Care RepresentativeLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time.“ June 10, 2025 CJ Céline J Content ManagerConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large workforce.“ June 23, 2026 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale.“ March 28, 2026 Grey H DirectorMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “There’s also zero flexibility when product changes break existing workflows.“ February 3, 2026 EH Emily H Marketing and TechologyReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack.“ May 27, 2025 KV Kinjal V CarerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline.“ May 24, 2025 CJ Céline J Content ManagerConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “It also has very seamless integration capabilities with other software.“ June 23, 2026 Grey H DirectorMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “The Outlook integration is no longer a true two-way sync.“ February 3, 2026 ## Showing most helpful reviews Showing 1-25 of 289 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jenna O. Digital Marketing Marketing and Advertising Used the software for: 1-2 years ### "Easy to use interface, more advanced features can have steeper learning curve" July 27, 2026 5.0 Pros collaborative inboxes, internal comments, automating assignments and workflows, great user experience with intuitive dashboard Cons More advanced workflows have a steep learning curve, native reporting limitations, it can sometimes be hard to locate older conversations Review Source Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Front Row Seat!" March 28, 2026 5.0 Front feels like a one stop shop! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. Pros Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. Cons Haven't found any cons yet! It's already seeming like a better option than Hiver, which we were also considering. Review Source Response from Front March 30, 2026 Hey Mai 👋🏼 Thanks so much for sharing your feedback! We're so happy to hear that the setup has been smooth and that the workflows are helping your team scale! If anything does come up as you continue using Front, definitely let us know—we’re always here to help 😊 Grey H. Director Machinery Used the software for: 2+ years ### "Outlook sync is one-way only. Made Front unusable for our team." February 3, 2026 1.0 Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. Pros The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. Cons The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Trengo didn't integrate with Instagram at the time. Review Source Response from Front February 13, 2026 Hi there, thanks so much for this detailed review, we really appreciate hearing your thoughts - particularly around the two-way sync changes. The two-way sync change was a big step for Front customers and for mixed teams I can imagine the disruption could be huge. There are ways you can build workflows to manage this (leveraging webhooks and the Front API), but I know that's certainly not possible for all teams to take on. Thanks again for taking the time to share your team's experience, we're constantly looking for ways to improve. CJ Céline J. Content Manager Consumer Services Used the software for: 1-2 years ### "Front good tool " June 23, 2026 4.0 Pros I like Front because it has a very smooth user interface compared to other traditional ticketing tools, which greatly facilitates task tracking. The email notification feature is very convenient as it allows me to collaborate with everyone in the company. It also has very seamless integration capabilities with other software. Cons The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large workforce. Review Source JR Julie R. Supervisor Retail Used the software for: 6-12 months ### "Front changes the game" December 29, 2025 5.0 My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. Pros I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. Cons Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. Review Source Response from Front January 2, 2026 Thank you for sharing your experience! We’re so glad to hear that Front’s unified inbox and ease of use are helping you communicate more efficiently and stay organized across teams. It’s great to know your experience has been positive so far, and as you continue exploring Front’s features, we hope you find even more ways it can support your workflows. We would recommend checking out our community, help centre and even joining us for some office hours! Thanks again for your review, we’re happy to have you on board! Robert K. Director Computer & Network Security Used the software for: 1-2 years ### "Horrible new UI that they've just changed to - oh and they've upped the price as a thank you." August 6, 2025 1.0 It was good, after getting used to how they try to put everything behind a paywall. Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change. Pros They've changed the whole user interface and just increased the user interface. people who don't use the app, making design decisions on what they think customers want. It's unworkable at the moment Cons The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) because it didn't have an app which is why i changed Review Source DC Dennis C. Medical Laboratory Technologist Hospital & Health Care Used the software for: 2+ years ### "Front is a 10/10" July 23, 2025 5.0 My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. Pros Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. Cons I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. Review Source Response from Front July 30, 2025 Hi Dennis! This is fantastic to hear! We're so glad Front has been a remarkable solution for your customer support over the past three years. It's especially rewarding to know that Front helps you seamlessly collaborate with your patients 24/7 and that Front makes your work easier. Your success with live chat, phone, and email support truly highlights what we aim to achieve! Thanks so much for sharing your positive experience! NW Nancy W. Customer Care Representative Leisure, Travel & Tourism Used the software for: 2+ years ### "No limits to customer needs, Front stands out. " June 10, 2025 5.0 Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time. Pros User interface and the ability to use AI features for advancement. Incredible support services from the team vendors. Faster channel between service providers and customers. Cons I definitely have not encountered anything that extreme. It perfectly tackles the main issues of its scope of services both on large and small enterprises. Review Source Response from Front June 13, 2025 Hi Nancy, Thank you for the kind words! We're so glad Front helps you connect with customers efficiently and that you're enjoying the AI features and support. We look forward to continuing to support your success! The Front Team NR Nuria R. Community Manager Telecommunications Used the software for: Less than 6 months ### "AI that giving help" November 23, 2025 4.0 Pros The AI is very helpful for composing emails, allowing me to sound more professional, confident, or friendly. Assistance in this area is always welcome for me, they make my process so simple. Cons My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I wish we could snooze a calendar reminder. Review Source Response from Front November 27, 2025 Hi Nuria, Thank you for the great review! We're happy the AI feature is helping you compose your emails with the tone you prefer. I hear you on the need for easier zooming and calendar snooze. Zooming: You can zoom the whole Front app interface using Cmd + (Mac) or Ctrl + (Windows). We also have an open request for better zoom controls in our Product Ideas Portal. Please visit https://community.front.com/ideas and vote on PRD-I-4195 (just search this code) to help prioritize the update! Calendar Snooze: Please submit this request directly in the Product Ideas Portal by clicking "+Add a new idea." Voting on these is the best way to get them developed. We appreciate your feedback! Let me know if you have any questions! JM Jay M. Director Real Estate Used the software for: 2+ years ### "Game-Changing Email Management for Teams" March 12, 2025 5.0 Front has completely transformed the way our team manages email communication! The shared inbox functionality is a game-changer, making collaboration seamless and ensuring no messages slip through the cracks. The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has significantly boosted our efficiency. The integrations with other tools we use daily, like Slack and our CRM, make it even more powerful. Customer support is also fantastic—quick, helpful, and always responsive. If you're looking for a smarter way to handle team emails, I highly recommend Front! Pros The integrations with other tools, Customer support Cons No current complaints about front, we are happy with their system Review Source Response from Front May 16, 2025 Hi Jay. Thank you for taking the time to leave us a review! We’re thrilled to hear that Front has made such a positive impact on your team’s email workflow and collaboration. It’s great to know the shared inbox, internal comments, and automation features are helping you stay efficient and organized. And that our integrations are adding even more value to your daily tools. We also really appreciate the shoutout to our support team! We’re always here to help, and it means a lot to hear that you’ve had a great experience with us. Thanks again for the recommendation! 💙 KV Kinjal V. Carer Health, Wellness and Fitness Used the software for: 1-2 years ### "Front - Customer Satisfaction " May 24, 2025 4.0 With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline. Pros AI powered customer service and support. Live support and best customer service software so far. Easy graphics that can understand by non technical person. Shared inbox and help desk can allow team to work together for better experience. Cons As per my experience I can say that there is no any least things about front but for premier version you have to pay more. I think it’s not it’s drawbacks. Review Source Response from Front May 27, 2025 Thank you for your review, Kinjal! We're so glad to hear that Front has been helpful with your customer service and team collaboration. We appreciate your positive comments about our easy-to-understand graphics and shared inbox features. MH Mohamed H. engineer Automotive Used the software for: 6-12 months ### "Seamless. Collaborative. Powerful." May 15, 2025 5.0 feels like having a powerful, centralized hub that effortlessly brings all customer communications together Pros consolidates emails, SMS, live chat, social media messages, and more into a single shared inbox Cons he platform's extensive features can be overwhelming initially, requiring time and training to fully utilize. Review Source Response from Front May 19, 2025 Hi Mohamed. Thank you for taking the time to leave us a review! We’re glad to hear Front is helping you bring all your customer messages into one place. It’s exactly what we built it for! We totally understand the learning curve with all the features. It can be a lot at first, but we’re always here if you need help or tips to make things easier. Thanks again, and please don't hesitate to reach out if we can assist with anything. ZS Zoltan S. Developer Marketing and Advertising Used the software for: I used a free trial ### "Great bit of software." December 21, 2024 5.0 Pros It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface. Cons At the beginning it seemed a bit difficult to understand but once I got the hang of it it was a breeze. Review Source VR Verified Reviewer President Used the software for: Less than 6 months ### "Great for collab, not so great for the budget" March 30, 2018 3.0 Pros We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them. Cons Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this. Review Source SAG Sydney Arin G. Blog Editor Marketing and Advertising Used the software for: 1-2 years ### "Great for email management" August 30, 2023 5.0 Pros I love that Front gives you a single dashboard for all your emails. And also creates a collaboration space for you and your colleagues.We dealt with a lot of customers. And sometimes, I just didn’t know how to respond to emails. Tagging my colleagues in the emails and asking them to check my drafts was a game changer.Really great for communication and collaboration. Cons There’s quite a bit of a learning curve with Front. In the end, I was able to organize my inbox the way I like it, but it took a bit. Review Source AA Andres A. Logistics Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "My experience with Front" September 18, 2023 5.0 My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping in contact with my coworkers. Pros I like how Front has helped me improve my workflow, allowing me to effectively communicate with my team members is a vital aspect of my day-to-day. Cons I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch. Review Source JB Jessica B. Digital Content Creator Broadcast Media Used the software for: 1-2 years ### "Front, seamlessly enhancing collaborations among team members." September 30, 2024 5.0 Helpful software that enables team work and unites communications for our team collaboration. Pros First the video tutorials and the way the software helps ease off saturated workloads. Cons No complain, because it's quite useful in seamless communications among our team members. Review Source Response from Front October 1, 2024 We appreciate the positive review, Jessica! GB Gloria B. Program Manager Logistics and Supply Chain Used the software for: 2+ years ### "Front Review" December 14, 2022 4.0 Overall I've had a nice experience with Front. Previously I used Zedesk to manage incoming emails with my team and the functionalities are very similar. Perhaps Front design is more appealing and seems more like a gmail/outlook email inbox. Pros \- Assigning emails to coworkers- Dividing work between colleagues- Delegating tasks- Organising work in a cross-functional team Cons \- As an admin user, tracking the performance of the team is not practical and we still need to do it outside the platform. It would be good to apply more filters and functionalities for the tracking part. For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also calculates when there's a reply again to the message Review Source VR Verified Reviewer Founder, Curator, & Mentor, TEDxYouth@Columbia Media Production Used the software for: 2+ years ### "Buggy and slow product, with lack of attention to detail" May 6, 2018 2.0 Ability to respond to and manage emails as a team. Pros I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes. Cons The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%. Review Source SL Sophia L. Customer Success Representative Logistics and Supply Chain Used the software for: 1-2 years ### "Help your company see what's in "Front" of you" December 5, 2023 5.0 Fantastic! I didn't use it before coming to Zonos, and we haven't used any other email platform to communicate with our clients since. Pros Front makes it easy to organize, prioritize, and manage emails. Front makes internal collaboration seamless and efficient. Cons Nothing really. I just don't like how they took away the Star feature Review Source Response from Front December 6, 2023 Thanks so much for your positive review, Sophia. We're glad you enjoy the product (and Front puns) as much as we do! VR Verified Reviewer CPO Food & Beverages Used the software for: 6-12 months ### "Good tool - but SaaS typical pricing issues" June 20, 2022 3.0 Overall, a great tool with great potential that could be even better if it were more targeted. The high complexity, mediocre documentation, and poor practice of hiding basic features in the overpriced "Enterprise/Scale" level bring the rating to only three stars. Pros It's great as a multi purpuse tool for a lot of different scenarios. Has a lot of features and well made integrations. It helps working and collaborating as a team on messages, requests and tasks very efficiently. Cons As it does offer a lot of functions, it's kind of bloated with options to configure and customize it. It can be tricky to find the right config and approach for the usecase you have. As it can be used for a lot of different scenarios (helpdesk, crm, communication, ...) it's not fitting to a specific usecase as good as tools that are specialised to one - it would help if Front would try to focus on something rather trying to be a solution for "everything". The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier. For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the highest tier (99$/user/month). Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end. Review Source Isabella H. Project Analyst Information Technology and Services Used the software for: Less than 6 months ### "Organize all the emails your teams receive in a flexible way with Front." November 7, 2020 5.0 We use this software in the teams that are mainly dedicated to sales that are executed in our business facilities, especially to keep track and organize each of our potential customers that come from various points, when we refer to various websites, especially when doing business from emails, which are multiple, this system determines them in order of arrival, and attends them remotely, facilitating our work in large proportions. Pros It is an incredible software in its main functionalities, because once it is implemented, it automatically organizes complex or chaotic emails, in a very fast and sophisticated way, giving amazing impressions, due to its extraordinary operation, without excluding that it is a A very useful tool, especially when we go to business scales, which require attention to their outgoing and incoming messages that they have in a multiple way, covering all these needs in a very successful and smooth way, being one of my systems favorites. Cons As a significant disadvantage, regarding the functionalities that this software maintains, we can mention that its exports are not very large that can be described in a considerable scope, where they should normally comply and operate without interruptions, highlighting that they are totally difficult to select , since it is a complex software, according to its programming, due to its extensive tools that it offers for its options of use that it commonly executes. Review Source JE Jaime E. Jefe Airlines/Aviation Used the software for: 2+ years ### "Poor customer support. Phone support non existent." May 23, 2023 1.0 Frustrating and time-wasting. It breaks my workflow when I need to waste time finding emails. Pros internal comment and sharing between teams Cons Emails simply disappear from the inbox, from the archive box, from the sent box, the search function is useless, can't find the emails.Can not organize and archive emails in folders. everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time scrolling through the huge pile of emails in the archived box. No undo function!!!! Review Source VR Verified Reviewer Consultant Automotive Used the software for: 1-2 years ### "Nice Product!" August 15, 2021 5.0 My overall experience is , Chiefs at our organization guaranteed they had the option to accomplish 'inbox zero' out of the blue utilizing Front. The idea of allocating messages to individuals to activity has substituted the requirement for a different tagging framework. Pros It's really simple to utilize and consummate when working in group. It's fundamentally difficult to miss any email with this product and very pleasant the manner in which it seems as though when utilizing it consistently. Cons The schedule isn't great however is helpful when absolutely necessary. The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application. The examination reports could be more adaptable. Review Source TA Treavor A. Sales/Marketing Manager Furniture Used the software for: 1-2 years ### "1-Year Review" March 31, 2020 5.0 Using Front has truly allowed me to take charge of my inbox! It has helped us communicate better between workers, as well as work more efficiently as a team to get the work done. Everything is open and available between each of us, so we can help each other and maximize the talents of one another in responding to the needs of our clients. Pros After a full year of using Front, the thing I find the most useful is the ease and efficiency of sorting and prioritizing my daily email. The ability to snooze, assign to another individual, or add quick notes about the email, along with the ability for others to see who is working on a reply, has made our efforts so much more efficient! Everything runs seamlessly and it has become second nature, very quickly. Cons There are still a few "glitches" when it comes to opening certain attachments, but I think that is always the issue with any email program. The only other issue is with the mobile app - it takes a few extra steps to modify email recipients, but it isn't that often that this has to happen. Reason for choosing Front When we selected Front, I had only evaluated a few other products (sorry, I really can't recall what those products were...they made no impression on me...all just variations of the same things). Front was a significant difference in how they approach the management of email and the tools they provided were easy to implement and adapt. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.