# Page 10 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Front the right Customer Service solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Front ## Showing most helpful reviews Showing 226-250 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luimer D. Coordinador de Redes Used the software for: Less than 6 months ### "Excellent platform excellent service" April 29, 2018 5.0 Pros Very useful, you can have it in the comfort of your phone and it is what I like the most, it is easier to use and the customer service is perfect, very flexible and personalized Cons It is a good platform and has no functionality problems, the only problem that we believe is that it is very expensive Review Source BW Benjamin W. Reservations and Leasing Specialist Real Estate Used the software for: 6-12 months ### "A Great Tool for Communication" June 3, 2020 5.0 Pros Front is a great app that I use on a daily base, both on my computer and phone. Everything works very well and it is essential to my team communication. Since we have been working from home the pas few months, we have really seen the true power of Front! Cons Sometimes the app can be slow, but this is typically only temporary. Review Source JA Jessica A. Site Manager Medical Practice Used the software for: Less than 6 months ### "The best email collaboration platform for a small network of team members." March 13, 2018 5.0 My team and I were able to collaborate with our emails much more efficiently with this software! Sharing emails seems nearly effortless with this software. Pros It was very simple and hassle-free to get started with Front and I believe that it is much easier to manage high volume amounts of work email using this platform. I also like that it integrated seamlessly with my current email client and nothing was really made to be difficult or time consuming when deciding to use Front instead of simply Outlook. Cons The only con that my team and I came across is that the app defaults to "replying all" with Front. My coworkers have unknowingly sent emails to people that they weren't intended for because of this. Review Source Johan B. CEO & Co-founder Information Technology and Services Used the software for: 6-12 months ### "Front is the Slack of email" November 20, 2015 5.0 It took us 5 min from signup to migrated our Google accounts for job applications & security reports, Twitter, Facebook, Intercom account (Front's UI is so much better). I really got the Slack-feeling when signing up to Front, like “How much money do you want for this holy grail? I’m paying!” Pros Customer support is amazing and they launch new cool features like crazy Review Source Brian W. Computer Software Used the software for: Less than 6 months ### "Most useful email app I've ever used" November 25, 2015 5.0 We use Front to stay on top of support and customer relation emails and social media engagement. It prevents us from letting messages go unanswered, we assign emails to make it obvious who is responsible for what, and being able to tag and comment lets us effortlessly triage requests. Front has probably cut down the time we spend dealing with emails by 50-60%, and it's a must-have for any company or team dealing with shared accounts. Pros The integrations are great (especially for staying on top of Twitter!), there's a solid iOS app, the support staff are incredibly responsive, and generally Front is just wonderfully easy to use and understand. Cons None right now! Whenever I have gripes they're resolved so quickly I can hardly keep up :) Review Source VR Verified Reviewer Junior Software Developer in Test Used the software for: Less than 6 months ### "Front it's a great tool to communicate within an organisation, really helped our internal workflow !" July 17, 2018 4.0 Pros Shared inboxes are very handy. No need for the logistical nightmare of reply all or the inconvenience of cc.The tag functionality is fantastic. Cons No major problems found. Although it does not affect me directly, I have been told it is somewhat pricey. Review Source LP Lauren P. Content Manager Marketing and Advertising Used the software for: 6-12 months ### "Front: Great app for email and collaboration" June 24, 2020 4.0 Pros I really like the collaboration features. You can share drafts and comments with teammates without having to forward emails back and forth or create confusing chains with multiple senders/recipients. Cons Not a big con, but Front has a lot of features that aren't always easy to figure out. Review Source Naveen K. Technical Account Manager Information Technology and Services Used the software for: Less than 6 months ### "I Love Front" July 17, 2020 5.0 Pros Absolutely love it! Zero Inbox is an incredible ideology and treating emails as conversations and work with teams is brilliant Cons Font can get confusing at times when sharing email and whether archiving in your inbox will affect others you shared too. Review Source VR Verified Reviewer Production Support Engineer Financial Services Used the software for: 6-12 months ### "Manage information overload" March 21, 2018 5.0 Pros This has been very helpful for our teams to have a central mailbox and not have multiple accounts to log into. Cons Support has been pretty good, not great. We had issues on a few accounts and urgently needed a solution. This was the one and only time though so all and all a great company Review Source PS Pat S. Opertations Specialist Internet Used the software for: 6-12 months ### "Non-existent Customer Service" July 29, 2019 2.0 When it works, it works fine. When it crashes it's as useless as the support. Pros I've spent several hours waiting for responses from the support team. For two tickets. Cons Constant issues, then customer support is among the \*worst\* and least helpful support, or lack there of I've ever had working with a CRM Review Source VR Verified Reviewer Junior QA Used the software for: 6-12 months ### "I have been using Slack as the main form of communication at my workplace and it has been great." July 17, 2018 4.0 Pros Call quality is amazing - especially compared to other software that does the same functionality like skype for busnisses or starleaf. Cons The only con I have encountered so far have been some unfortunate crashes. But nothing too constant or major. Review Source VR Verified Reviewer Customer Success Manager Human Resources Used the software for: 6-12 months ### "great tool to connect several email addresses into one place" July 4, 2018 5.0 Pros the fact that I can connect different email addressed from colleagues and send emails together, therefore fostering collaboration Cons The app is limited to the email functionality, for us it's hard to keep track of the emails received, categorise them and make statistics with them Review Source Tais C. Costumer consultant Retail Used the software for: Less than 6 months ### "It makes easy to interact with my colleagues!" September 24, 2018 4.0 Pros Shared inboxes is the thing I like the most. It's easy to update my work colleagues. Managers use it frequently to let us know the latest news from work. Cons I personally haven't found any problem or dislike at the moment, if I'm honest. Review Source AG Andrea G. Founder Professional Training & Coaching Used the software for: Less than 6 months ### "Seemed promising, but lacking in actual value" February 5, 2019 3.0 Pros It has the potential to serve as a front-end for hubspot Cons The automated rules were incredibly complicated. There is not way to remove someone from a sequence/rule if they respond through another channel. The support team does not offer screenshare meetings, which makes it very challenging to resolve any of these issues. Definitely not worth the price tag. Review Source Response from Front February 19, 2019 Hi Andrea, we're sorry to hear that the value of Front did not live up to your expectations ¿ that's never our intention. Our Support team is here to help over email (support@frontapp.com) or in-app chat from within Front anytime. We'd love to hear more about what you're hoping to accomplish with rules to help get you up and running! JL Jeff L. Training Mgr Internet Used the software for: 6-12 months ### "Good email client" August 1, 2019 4.0 Pros I like the ability to comment/thread on emails. Very helpful. Cons This has nothing to do with the software as it stands by itself. HOWEVER, the use of @ symbol is different than the other communication software we use (Slack). Can be confusing when using the two. Review Source CS Courtney S. Nurse Advocate Staffing and Recruiting Used the software for: 6-12 months ### "Amplifies organization and efficiency in your workflow! " August 1, 2020 5.0 Pros There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow! Cons Lots of features means there is lots to learn, but overall not bad for someone who is new to Fronto Review Source Desirae G. Owner Performing Arts Used the software for: Less than 6 months ### "Multiple Emails in One Place!" July 6, 2022 5.0 Pros I loved the ability to view and reply to all my various email accounts from one place. As a business owner who does most of my communications via email, being able to have my personal and business emails in one place and being able to tag emails for other users is amazing. Cons It's quite a pricey software for a small business. Review Source VP Valentin P. Business Unit Manager Education Management Used the software for: 6-12 months ### "Excellent software" June 11, 2020 5.0 Pros This software enables you to tchat about some specific e-mails you received, directly on your computer. No need to forward any e-mail anymore ! Cons To be honest nothing, this software has a lot of interesting features and really helped me in my work. Review Source HO Hector O. Support associate Used the software for: 1-2 years ### "Frontera Is justo amazing! It males us as a support team get a really clear view of the user's issue" June 8, 2018 5.0 Pros I like front's UI and how we can change themes. Also, the private and team tags is basic for our wupport team to have an easier way to track specific tickets. Cons I would love to have more fonts added, the ability to add larger files to our emails and more characters for the FB inbox. Review Source VK Véronique K. Directrice Régionale Human Resources Used the software for: 1-2 years ### " I can never do without it again" April 22, 2020 5.0 Pros Tag the team on emails and make comments Cons Nothing to report, I recommend Front - 100% Review Source MH Mitchell H. Senior Accountant Accounting Used the software for: 6-12 months ### "Front - A Gamechangeer" April 28, 2020 5.0 It has been great. As touched on above, the efficiencies gained from Front are endless. Pros Everything. Comments, assigning conversations, shared inbox, it's all so easy to use and adds many efficiencies. Cons The only feature that could use some work is the calendar. Review Source SL Samael L. Customer Success Used the software for: 6-12 months ### "It's an easy way to handle emails. Efficient, and easy to use in a daily basis. " March 12, 2018 5.0 Pros What I most like about this app is that I'm able to see, archive, assign, and reply emails in a few seconds. Cons What I don't like about it is that this application is sold for 10-20 or more users. We currently are 6 but it works fine. Review Source FD Frankie D. Office Manager Sporting Goods Used the software for: 6-12 months ### "Best overall email app I've ever used " August 5, 2020 5.0 Pros I love the fact that you can comment on emails rather than forwarding. This makes email communication so much easier, especially within a team. Cons There really isn't anything I dislike about Front App. I have no complaints. Review Source JN Jodi N. Account Manager/People Operations Computer Software Used the software for: 1-2 years ### "Best way to support customers!" November 24, 2015 5.0 Front is a great helpdesk, super flexible and easy to use. We can use the iOS and Android app too!  The support team is wonderful and values / implements feedback. Team is lightning fast with responses. Pros Support is awesome and responsive! Visibility across teams! Super easy to use! Fast app! Introducing new features continuously! The Front Team LOVES feedback! In app chat is very responsive! Cons Of course some bugs exists but, their customer support team is amazingly fast at resolving. Review Source Kasey B. Adjunct Professor of Political Science Higher Education Used the software for: ### "Great software, but designed for a company " March 14, 2018 5.0 Pros It was very easy to use and relatively powerful at what I does. There is a lot of customization and even works with your Facebook page which is super nice. Cons The biggest issue is that it prices smaller people like me out of it as a single or double user, there are just cheaper options out there. For larger companies, the pricing becomes a lot more competitive. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.