# Page 11 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Front the right Customer Service solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Front ## Showing most helpful reviews Showing 251-275 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VK Vera K. Student Advisor E-Learning Used the software for: 6-12 months ### "Vera's Review" April 4, 2019 5.0 Pros The app is very useful and makes the correspondence in teams super easy! It has a nice user interface and is super intuitive to use. Cons The program has been updated quite often and it always created problems. Review Source GU Graydon U. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Incredible intuitive software that has helped us a ton" May 17, 2021 5.0 This is one of my favourite softwares ever. It's made customer support in our agency so much more streamlined and we're only scratching the surface with what it can do. Pros The collaborative email. It makes onboarding new customer support hires incredibly easy. Cons The contact management features could be expanded a bit. Review Source VR Verified Reviewer Supply Chain Analyst Consumer Goods Used the software for: Less than 6 months ### "Good email tool" August 27, 2018 4.0 Pros Good collaborative email tool for multiple people managing the same inbox Cons Some of the rules/presences can be difficult to dial in Review Source VR Verified Reviewer Sales And Marketing Specialist Information Technology and Services Used the software for: I used a free trial ### "Review for Front" November 8, 2017 4.0 Pros The setup for any custom organizations or flows is much more approachable and easy to understand than something like Gmail where it's a bit hidden away in its settings and sometimes tough to navigate. Cons The overall shift to having to archive everything. I found it difficult at first, and am still having a tough time, fully archiving something as if to say "I'm done with this". I still find comfort in seeing all past emails I've dealt with to know there's nothing I'm missing. Review Source VR Verified Reviewer Social Media Marketing Manager Used the software for: ### "Great product - but needs to be available for solo users" March 7, 2018 4.0 Pros It's a great way to manage all my email accounts in one place. Easy to use, pretty to look at - it just feels efficient. Cons I'm a solo entrepreneur - and the cheapest plan requires me to have more than one user. So it quickly becomes way too expensive. Would love to use the product, but I refuse on principal. Review Source MARY T. cmt Defense & Space Used the software for: Less than 6 months ### "Great for keeping everyone in the know" July 22, 2019 5.0 Pros Everyone has access to the email which makes communication a breeze Cons I see no downfalls as of yet with this software Review Source VR Verified Reviewer Quality Assurance Analyst Consumer Services Used the software for: Less than 6 months ### "Just like an email " November 15, 2017 5.0 Pros Front is a great alternative place to keep your documents. It's like an email but you can feel comfortable with multiple people working in it. You can leave notes in response to specific documents showing the progress of a certain task. A great platform to organize thise Cons It could be a little redundant if you don't have a use for a hub for all of your info, or if you don't have forms that need to be reviewed. It could not be as secure as you might need. Review Source EH El H. RevOps Associate Management Consulting Used the software for: Less than 6 months ### "Front puts everything in front of you at once!" August 8, 2022 5.0 Pros It can combine all inboxes and messages into one inbox for ease of use and better organization. Cons You can only search by subject or person, not by the body text. Review Source JW Jeni W. Marketing Strategist Marketing and Advertising Used the software for: I used a free trial ### "Front would work well for a motivated team" June 9, 2017 4.0 Pros It integrates with your Facebook Page It was pleasant to use The customer service team was responsive when I had a problem Cons It does not integrated with your Facebook posts for reviews (meaning you still need to go to Facebook or something else to use this) The customer service team wanted to get me on the phone to solve the problem and I didn't make time for that. Would have been better if the problem could have been solved in the background. Review Source KB Knut B. Operations Specialist Used the software for: 6-12 months ### "Though the program is new, updates are implemented fast and features added monthly" July 16, 2018 4.0 Pros I love the visual setup and easy management of emails. I can snooze, archive, send later, comment and discuss emails with teammates etc. Fantastic Cons Lacking in formatting and Office package compatibility, which is difficult as I use the Office package a lot. Review Source VR Verified Reviewer PhD Student Research Used the software for: Less than 6 months ### "Management software linked to the emails" August 30, 2018 5.0 Pros First, as I have tried several task management softwares, I appreciate how this tool allowed me to integrate the data that I already have in other softwares. Secondly, the functions available even through the emails are super useful. Cons The software overall works correctly, the only problem I might say is that it is expensive compared to what other free software offer. Review Source BM Ben M. CSM Marketing and Advertising Used the software for: Less than 6 months ### "Best Shared Inbox Tool we have found!" December 4, 2020 4.0 We use it as a shared inbox tool for our CSM team to have oversight on client emails. Pros I like Front as the best shared inbox tool on the market - it has the most functions/features, was the easiest to deploy and solves all of our issues. Cons When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing. Review Source Blake K. Account Executive Computer Software Used the software for: 6-12 months ### "null" November 25, 2015 5.0 Review Source Quang H. Co-fondateur & CEO Computer Software Used the software for: 6-12 months ### "null" November 22, 2015 5.0 Review Source VR Verified Reviewer Director of Marketing Used the software for: 6-12 months ### "Front is a fantastic unified inbox that our company uses to handle all customer support requests" February 8, 2018 5.0 Pros The multiple inboxes and tagging system makes it really easy to put emails/tickets in different buckets. It's the best way I've seen in organizing an inbox. Cons Their terminology can be really confusing when you look at their analytics. It's hard to know what a 'conversation' is vs. 'messages' vs. 'replies.' Review Source Bruno D. CEO Computer Software Used the software for: Less than 6 months ### "Awesome product!" December 1, 2015 5.0 Front has become an essential tool in the company. I could describe it as "Slack for external communication”: beautiful, easy to use, desktop and mobile, and it integrates well with other services that we use. Pros easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful. Cons nothing i can think of right now Review Source VR Verified Reviewer Junior QA Tester Used the software for: Less than 6 months ### "Front it's a great application to connect within an company, really helped our internal workflow !" July 19, 2018 4.0 Pros The best thing is the tag functionally definitely . Also having shared inboxes is super convenient for different parts of the business. Cons Nothing wrong to point out about Front from an user perspective. However it is not the cheapest piece of software Review Source VR Verified Reviewer Trainer Telecommunications Used the software for: Less than 6 months ### "Tool most useful for visibility of sales processes" March 1, 2021 5.0 Overall it has been very easy to learn how to use Front, it is a great platform and makes my job easier. Pros I am able to keep track of all customer interactions in one platform whether they are SMS, emails, or calls. Also, I like that anyone can check the interactions without it being marked as read when it has been assigned to me. Cons I have to constantly check for updates on my assigned customers. Front does not have an automatic notification when I receive something new. Review Source Amber S. Used the software for: ### "Perfect for working cross departmentally" November 3, 2016 5.0 Front is the best solution for multi-team organizations that need access to all customer communications. Review Source GP Greeshma P. Fullstack developer Computer Software Used the software for: Less than 6 months ### "Good software, serves the purpose" October 19, 2020 4.0 Pros The software is pretty easy and straightforward to use. Initially, the number of distinctive features didn't look like much, but later we saw them release more features and functionalities. It helps to make zero inboxes possible with simple features like snoozing, resurface, comment, etc. It got easily integrated with our ticket tracking system. Also, the customer service was satisfactory, with them responding to our queries as quickly as possible. Cons Not many cons we encountered. At times, the emails are received after a lot of delays. Also, few members took the time to get used to the tagging functionality. Review Source EH Erin H. Assistant Accounting Used the software for: Less than 6 months ### "Great Way to Communicate " January 22, 2020 5.0 Pros I like the instant communication I can have and sharing drafts just as quickly. Cons I am still learning so there are many buttons I don't know what they do and so many places to find your communications. I get a little confused Review Source SA Simon A. Website Designer Used the software for: Less than 6 months ### "Flexible, Easy, Good support" March 8, 2018 4.0 Pros The software is very flexible and allows you to do a lot of things.. Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. Cons It can get a little expensive if you're only a few people or just one individual paying for the product, other than that I've not seen any other major cons at this point. Review Source Byron L. Owner Marketing and Advertising Used the software for: ### "null" January 11, 2017 2.0 Review Source Keiko T. Head Of Marketing Computer Software Used the software for: ### "null" October 31, 2017 5.0 Review Source DC Daniel C. Sales Development Representative Used the software for: ### "Respond without changing screens or logging in!" June 1, 2018 5.0 Pros I love the fact that you can respond to your chat directly from your inbox. It makes it so simple and effortless to respond quickly, and bring value to those who are interacting with you. Cons I wish that there was a little more customization/personalization potential, but honestly there are so many positives that it is a drop in the bucket! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.