# Page 12 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Front the right Email Management solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Front ## Showing most helpful reviews Showing 276-286 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Ranju S. Accounting Used the software for: Less than 6 months ### "Nice solution for the problems of emails" March 28, 2018 5.0 Pros I like Front as it is much better than using email for working on projects. It also works really well as a ticket replacement (for customer issues). You can consolidate messages from several sources and then use them as tasks to assign to people. There are lots of additional features. My favorite is the analytics as it offers interesting insights about response times. Cons No real complaints. The sign up is a bit annoying because you have to enter a pin to verify your email, but it’s not a big issue. Review Source VF Vincent F. CMO E-Learning Used the software for: Less than 6 months ### "The must have" April 3, 2018 5.0 Pros This tool is very powerful, you could have in the same app all your customer emails, chat messages and sms Cons Nothing to say. It's a very good tool. Maybe the price reduction for the yearly plan is not very interesting Review Source CB Christina B. CEO Used the software for: ### "I <3 Front!" April 9, 2016 5.0 We've been using Front for over a year. They make it easy to reply to emails, tweets, and Facebook messages as a team. You can comment on emails, assign them to members of your team, and set up rules to automate your workflow. It helps us communicate effectively and quickly without having to constantly update other team members, and it keeps messages from falling through the cracks. I don't know how we lived without it! The Front team is also really friendly and constantly innovating and implementing improvements. Review Source Flávio L. Co-founder and Bizdev Design Used the software for: Less than 6 months ### "null" November 19, 2015 5.0 Review Source NR Niklas R. Used the software for: ### "This is a better help desk" December 7, 2016 5.0 Front lets your team communicate with customers without a help desk. The customer doesn't have to deal with threads and tickets. It is just like writing a mail to a friend. I don't if there is another app like this out there. Review Source VR Verified Reviewer Computer Software Used the software for: I used a free trial ### "Front is the best!" November 30, 2015 5.0 I really enjoy using front every day. It makes it easy to reply to e-mails, tweets or Facebook messages as a team. We don’t miss any message anymore and our response time was divided by 2! Pros Pros: simplicity, automated workflows, integrations, iOS app, responsive support, open roadmap: frontapp.com/roadmap Cons Cons: For what we need it to do, there aren't any cons that I can think of. Review Source SI Shad I. CEO Used the software for: ### "Amazing customer support and a very innovative approach to managing TEAM email accounts" April 11, 2016 4.0 We have been looking for a solution like this for quite some time. Our small but nimble team was always bouncing emails and SMS messages around in an attempt to stay in sync. FRONT helps us keep our emails more focused, properly assigned, and quickly responded to by the relevant parties. Somehow it feels like we are getting more work done with less emails and that is a great feeling. Review Source GS Gibeth S. Assistant Director Used the software for: Less than 6 months ### "Easy to use" November 7, 2017 5.0 Pros Pros: this software is easy to use and allows you to do a lot of what you need. It allows you to see everything in one place. Cons Cons: I tired the the free version so it wasn't bad. But, to be a member it is a bit costly. Review Source ER Elle R. Sales Assistant Used the software for: Less than 6 months ### "Great for Sales Teams" March 12, 2018 5.0 Pros Allows team members to communicate all in one place. Helpful in organizing messages and incoming inquires. Cons No complaints but does seem like the monthly cost is expensive per user. Still getting familiar with this software. Review Source SF Steven F. co founder Used the software for: Less than 6 months ### "Excellent help desk software for our outsourced team" March 24, 2018 4.0 Pros Easy to use and everything is centralized (respond, answer, create ticket, follow-up, e-mail, analyze funnel) Cons Many features, which is a bit hard to master at first but excellent customer service to help you out. Review Source JW Jeremy W. Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "null" April 6, 2017 5.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.