# Page 2 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Front the right Email Management solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Front ## Showing most helpful reviews Showing 26-50 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KV Kinjal V. Carer Health, Wellness and Fitness Used the software for: 1-2 years ### "Front - Customer Satisfaction " May 24, 2025 4.0 With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline. Pros AI powered customer service and support. Live support and best customer service software so far. Easy graphics that can understand by non technical person. Shared inbox and help desk can allow team to work together for better experience. Cons As per my experience I can say that there is no any least things about front but for premier version you have to pay more. I think it’s not it’s drawbacks. Review Source Response from Front May 27, 2025 Thank you for your review, Kinjal! We're so glad to hear that Front has been helpful with your customer service and team collaboration. We appreciate your positive comments about our easy-to-understand graphics and shared inbox features. EH Emily H. Marketing and Techology Real Estate Used the software for: 2+ years ### "Front is great!" May 27, 2025 5.0 We have used Front for several years now, it's been a great tool and core part of our software and systems. Pros Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack. Cons I can't think of anything in particular, Front is great and works really well for all our functions. Review Source Response from Front May 28, 2025 Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that Front has become such an essential part of your tech stack and that the collaboration and shared inbox features are making a real difference for your team. SF Sonia F. Responsable Administratif Marketing and Advertising Used the software for: 1-2 years ### "Une solution plus simple pour regrouper les mails " August 10, 2025 5.0 Pros Front nous permet de réunir les emails et de collaborer en équipe au même endroit. On s'y habitue vite à avoir des boîtes de réception partagées et nos commentaires internes. Cons Il a certaines lacunes pour des intégrations ou des capacités d'automatisation. Il serait plus intéressant d'avoir plus de guidage dans l'application. Review Source Response from Front December 1, 2025 Hi Sonia! Thank you so much for taking the time to share your feedback with us 😊 If there's a particular integration that you can't find, or anything else we can assist with, please don't hesitate to reach out to our Support team ✨ - https://help.front.com/en/contact-us NG Nick G. Founder Marketing and Advertising Used the software for: 6-12 months ### "Decent solution but I'd like to find something less clunky" May 6, 2025 3.0 Pros I like that I can sync a very large number of inboxes into a single inbox view Cons It relies a lot on complex rules to send different emails to different views, but the filters don't reliably work which ends up creating issues for the core use case of the product Switched from [Superhuman](https://www.capterra.com/p/199278/Superhuman/) I needed something to better manage multiple inboxes Review Source Response from Front May 12, 2025 Hi Nick, Thanks for taking the time to leave us a review. We appreciate it! We’re glad to hear that the unified inbox experience has been helpful for managing a high volume of inboxes. That said, we’re sorry to hear about the frustrations with filters not working as expected. We’d love to learn more about the specific issues you’ve run into so we can help troubleshoot or offer suggestions. Feel free to reach out to our support team at support@frontapp.com and we'll be more than happy to assist further. Thanks again for choosing Front! MD Matt D. Marketing Computer Software Used the software for: 6-12 months ### "Great to use, not so fun if you leave" March 19, 2025 4.0 Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do! Pros Front felt complete and allowed for me to access all channels in one inbox saving so much time Cons What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform Switched from [Missive](https://www.capterra.com/p/152884/Missive/) It was an opportunity to try something new that supposedly meet needs where missive was failing us Review Source AB Adam B. Operations Admin and Quality Control Leisure, Travel & Tourism Used the software for: 1-2 years ### "Front User Experience Review" November 9, 2024 5.0 It's awesome. We actually just transitioned to Zendesk for a few months now but for our business model, agents find Front more effective. Pros Ease of use and a wide variety of functionality. Cons Crashing issues when email threads get really long. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front We used to use Front and we are now usimg Zendesk. A few of our employees who are not handling agent tasks are still using Front. Review Source Response from Front November 25, 2024 We're so glad your team is working much more effectively with Front 💜 If you ever have issues or questions, you can always reach out to us at support@front.com! hB henri B. RH Higher Education Used the software for: 6-12 months ### "une nouvelle facon de travailler " March 17, 2025 5.0 tres bonne expérience et tres simple d'utilisation Pros Le travail en collaboration avec les différents membres de la société Cons Il y a suivi compliqué sur qui traite les lead Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Pas assez collaboratif et donc perte de temps Review Source Response from Front March 19, 2025 Thank you, Henri! So glad to hear you've had a positive experience with Front. MH Mohamed H. engineer Automotive Used the software for: 6-12 months ### "Seamless. Collaborative. Powerful." May 15, 2025 5.0 feels like having a powerful, centralized hub that effortlessly brings all customer communications together Pros consolidates emails, SMS, live chat, social media messages, and more into a single shared inbox Cons he platform's extensive features can be overwhelming initially, requiring time and training to fully utilize. Review Source Response from Front May 19, 2025 Hi Mohamed. Thank you for taking the time to leave us a review! We’re glad to hear Front is helping you bring all your customer messages into one place. It’s exactly what we built it for! We totally understand the learning curve with all the features. It can be a lot at first, but we’re always here if you need help or tips to make things easier. Thanks again, and please don't hesitate to reach out if we can assist with anything. RG Rafael G. Analyst Banking Used the software for: 2+ years ### "Want to save money with emails? Front." September 26, 2024 5.0 My experience with Front so far has been highly positive, and it honestly doesn't take long until one can see the amount of time (and money) that the automation and integration will save the company. Pros Front offers a simple and intuitive interface. It allows one to create inboxes and easily separate subjects into different categories and consequently offering automation, which by itself always save the company a lot of money when the issue is handling hours. Not to mention that this software is really good at integration with other softwares, which saves so much time from having to cross reference information. Cons While some competitors will have a URL for each individual email, Front has a generic URL for the inbox. Of course that the emails offer individual identifiers that can be found by selecting "Copy message link", but this isn't that much of an inconvenience and it can be addressed by a simple learning module. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Front's licence are cheaper per user, but it also offer a lot more integration and which saves even more money. Review Source Response from Front October 1, 2024 Hi Rafael, thanks so much for the review! We're thrilled you've had a positive experience 🙂 AC Abigail C. Customer helpdesk Information Technology and Services Used the software for: I used a free trial ### "A great solution for omnichannel communication " January 2, 2025 5.0 Pros I really loved the way this software can combine many communication platforms into one place, it makes working so much easier. Cons Generally didn’t find any cons during using this software. Review Source Response from Front January 6, 2025 Hi Abigail - We're so glad you're having a great experience with Front! If you ever need anything, don't hesitate to reach out to us at support@front.com. EC Ella C. Accounts Assistant Accounting Used the software for: Less than 6 months ### "Streamline all your channels. " October 31, 2024 5.0 Pros Font makes it easy to see all of my channels in one place, no more constant switching between screens! Cons Nothing, it's worth the cost for any business where you need to liaise with many clients. Review Source Response from Front November 7, 2024 Thanks so much, Ella. We appreciate your positive remarks! ZS Zoltan S. Developer Marketing and Advertising Used the software for: I used a free trial ### "Great bit of software." December 21, 2024 5.0 Pros It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface. Cons At the beginning it seemed a bit difficult to understand but once I got the hang of it it was a breeze. Review Source TC Tim C. COO Transportation/Trucking/Railroad Used the software for: 2+ years ### "If you have multiple teams managing emails daily, Front is for you." November 13, 2023 5.0 Overall it was easy enough to set up and configure rules without much technical help. The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times. Pros The internal team chat enhances communication and collaboration. The clarity of who is responding or seeing quickly that someone has responded so you do not waste time on emails that someone has already sent or is working on sending. Cons The integration with WhatsApp that we use to communicate with drivers is really more geared toward communicating with customers and is a bit quirky but we made it work. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Gmail](https://www.capterra.com/p/202338/Gmail/) Gmail and Outlook did not give us enough options to collaborate set up group boxes. Review Source Arjun K. Co-founder Computer Software Used the software for: 2+ years ### "Never bcc internally again" December 26, 2023 5.0 Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time. Pros The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too. Cons Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now. Switched from [Superhuman](https://www.capterra.com/p/199278/Superhuman/) We loved the automation in Superhuman, but found that collaboration was sorely lacking. Review Source Response from Front February 6, 2024 Thanks so much for taking time to provide feedback! DB Derek B. Business Director Logistics and Supply Chain Used the software for: 1-2 years ### "Front ~ Showing You What Email Can Really Do" April 7, 2020 5.0 Overall my experience with Front has been very great. In terms of many vendors we deal with our company, Front is at the top. They are their because they are truly relationship minded and that is hard to find in companies. Especially companies in the field of technology. Our company is truly thankful for Front and value their company and employees. You truly get a great experience from their product to their people, and that says a lot about a company. Pros I believe the product is very easy to use. Especially for someone that is on a computer daily for work, this product is very streamline and functional in terms of being user friendly. The admin needs to have some tech savy to them to operate and set up, but truly that was not anything difficult. For a company that time is truly our job we need to be on par with everything that is going on. With Front that dream is possible as we can all be on one email communicating with their Comment function and never have to email out. This prevents any miss communication or double communication. Efficiency is taken to an all time high. With other email platforms you can't have all your company on one email, other than outlook I believe, but it still fails to compare to the functions and ease of Front. Especially that no one misses out on an email if someone does archive it. Sense Front saves a personal file for you! Truly they mind and soul for this product was truly to help productivity, efficiency and the customer experience which birth Front. Cons It is hard to really give it a straight con, as it is a growing software and just in the yearish we have used them I have seen it grown so fast. It would be wrong to brand it cons but more so improvements that are on its way. I didn't realize this truly at the start till Front personally reaches out and gets to know you and you to them. A improvement I see growing is the support line. Depending on the nature of your business you need this more so than others in a more timely manner. Our company being time based we need things fixed fast to provide our job. Front does the best to their availability to do this, but its still a growing improvement. I know I am not going to get someone in five minutes, but for sure within the hour and once then I will be able to get immediate help till the solution is at hand. Another improvement is their reports. Due to the nature of our business this has helped us out a lot but with all the variables we have it is hard to get a true accurate report. It has base functions that will help any company, but for diving into even finer details its not there...yet. Least to say I would die on a hill to say there are truly no cons, but truly just improvements I see coming and know they are continuing to work on. You can't hop in a car without knowing how to drive and expect to drive. Takes time to master anything, but you see how you can't live without once you learn a little about it. Review Source Nic M. Director of Annual Giving & Donor Events Education Management Used the software for: 6-12 months ### "A Great App for Unifying and Streamlining your Communication Workflow" April 1, 2019 4.0 Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication. Pros Front is a beautifully designed app for managing private and team emails as well as your company's other communication channels such as chat widgets, social media platforms and even SMS through a service like Twilio. I appreciate the thoughtfulness that has guided Front's development over the years. The Front team's dedication to optimizing the app based on customer feedback is evident in each iteration, and it's great that the Front app is regularly freshened with feature updates and additions. Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow. One "inbox" for all your accounts is awesome! Cons There are a couple of pain points for me when it comes to my daily usage of Front. My chief complaint is that at this time there is not bi-directional sync of archived or permanently-deleted messages. In my case, archives and deletes in my Office 365 account are synced to Front, but when I apply the same actions in Front, they do not sync to Office 365. This behavior is annoying in the context of my personal inbox—messages acrue and clutter the inbox—but counterproductive for a shared inbox with a mix of Front and Office 365 users. The obvious solution is to move all users to Front but in my case it is not realistic to onboard our entire team at once. Front should sync all actions back to Office 365. My second and last complaint is Front's calendar: it's not as robust as it should be if it's intended to be used instead of, say, Office 365. The experience for creating timed versus all-day events is cumbersome and to my knowledge, cannot be toggled between. Additionally, there is no functionality for creating recurring events. Unfortunately, my time is currently wasted switching between Front and Office 365 for simple calendaring tasks. I am looking forward to the Front team addressing both the sync and calendaring issues in an upcoming release. These pain points are partially behind my hesitation to push Front to all team members. Review Source VR Verified Reviewer Purchasing Marketing and Advertising Used the software for: 6-12 months ### "One of the worst email applications I've ever used" April 2, 2018 1.0 Pros The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer. Cons My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now. Review Source JF John F. Founder/President/CEO Telecommunications Used the software for: 2+ years ### "Great Software, Terrible Billing and Support Policies" July 31, 2020 4.0 Pros It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'. Cons \-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat. -During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high. -Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Based on what we were told in the sales process, I believed that we had found an organization that matched our attitude about extraordinary customer service and support. Unfortunately, upon becoming a paying customer, all of that went away. Review Source VR Verified Reviewer President Used the software for: Less than 6 months ### "Great for collab, not so great for the budget" March 30, 2018 3.0 Pros We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them. Cons Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this. Review Source NT Nadiv T. Customer Service Emergency Hotline Employee Consumer Electronics Used the software for: 1-2 years ### "Front: your home base for email communication with customers" November 28, 2020 5.0 Using Front, I am able to reach many customers on a daily basis. Front helps me solve their problems by allowing me to communicate quickly and effectively. I can't praise this software enough. Pros I use Front daily to communicate with customers. Overall, Front is a powerful and accessible email client with a very pleasing UI. What I like in particular is the template functionality. Templates for emails can be stored, changed at any time, and are lighting-quick to access. I also like Front's internal messaging system for writing notes to colleagues (using the @ system). This means I can leave notes for colleagues, for customer cases that require more time or team input. Front's search functionality is also unparalleled. If my organisation has ever had any contact with a customer, I can find it using the barest of search strings. To give an example: Front will pull up alternative email adresses that customers have, by cross-referncing known information such as customer name. Lastly, the UI uses colors that aid readability, but are also visually very pleasing. All in all this software is critical to my daily work, and is the most pleasant and easy-to-use email client I've ever used. Cons I personally find very few faults or things that could be improved, that would have a direct effect on the work I do. Having said that, I find the conversation tracking function ever so slightly redundant. This is because I keep track of conversations myself, by having multiple Front tabs open. On the alternate tabs, I use search strings to keep all prior conversation with a customer open. I am aware however that this is my personal style of working, so it doesn't say much about the tracking function itself. Review Source SAG Sydney Arin G. Blog Editor Marketing and Advertising Used the software for: 1-2 years ### "Great for email management" August 30, 2023 5.0 Pros I love that Front gives you a single dashboard for all your emails. And also creates a collaboration space for you and your colleagues.We dealt with a lot of customers. And sometimes, I just didn’t know how to respond to emails. Tagging my colleagues in the emails and asking them to check my drafts was a game changer.Really great for communication and collaboration. Cons There’s quite a bit of a learning curve with Front. In the end, I was able to organize my inbox the way I like it, but it took a bit. Review Source Ashley G. Editor Legal Services Used the software for: 2+ years ### "Front is a lifesaver" January 17, 2023 5.0 Pros For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly. Now our entire office is using Front and the combination of client and internal emails with internal comments and discussions is indispensable. We have never been so efficient, and I can't imagine work life without Front. Cons When we have an issue, the support team is very responsive. Bugs are addressed quickly and our ideas for improvement are often implemented. Review Source AA Andres A. Logistics Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "My experience with Front" September 18, 2023 5.0 My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping in contact with my coworkers. Pros I like how Front has helped me improve my workflow, allowing me to effectively communicate with my team members is a vital aspect of my day-to-day. Cons I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch. Review Source SB Shelby B. Senior Operations Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Front is the best customer service management & email integration tool I have ever used!" August 10, 2020 4.0 I love Front! It breaks my heart that Convoy is terminating our contact soon. We have started to development our own (very basic) email platform but it is a long way away from the standard my team is now accustomed to, based on our positive experience using Front the last two years. Pros I love Front's ability to display who on an email chain has read our last response (revolutionary!) & the ease at which my team can comment back and forth and converse with each other, all while hidden from our customers in the email thread. Email tagging, inbox splitting, & the infinite number of archiving and email redirection rules we can put in place keeps my team organized (& myself sane!)-- as a company that receives tens of thousands of emails a day, Front allows my operations team to truly battle the "Front lines" of customer communication. Cons The biggest issue we deal with is Front's occasional latency. In an industry where fast is better than perfect, the last thing my team needs is Front to be lagging or down. We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be super tedious if the platform doesn't load or crashes. My team works to urgently solve problems and every second counts, so we cannot risk even a minute of latency. Review Source VR Verified Reviewer SDR Manager Computer Software Used the software for: 2+ years ### "Front is amazing tool to manage your email " May 25, 2022 5.0 It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity Pros Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email Cons The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.