# Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Front the right Email Management solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Front Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews NW Nancy W Customer Care RepresentativeLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time.“ June 10, 2025 Grey H DirectorMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “There’s also zero flexibility when product changes break existing workflows.“ February 3, 2026 EH Emily H Marketing and TechologyReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack.“ May 27, 2025 Grey H DirectorMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “The Outlook integration is no longer a true two-way sync.“ February 3, 2026 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale.“ March 28, 2026 KV Kinjal V CarerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline.“ May 24, 2025 JR Julie R SupervisorRetail, 51 - 200 employeesUsed the software for: 6-12 months. “The unified inbox is an amazing tool that makes getting communications out super efficient.“ December 29, 2025 BM Bryce M Chief Marketing OfficerMarketing and Advertising, 11 - 50 employeesUsed the software for: I used a free trial. “Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from \[sensitive content hidden\] Sellman in their sales department that said "10 user minimum, 12 month agreement only--no monthly option, annual billing nad $1188 per user per year."“ June 5, 2023 ## Showing most helpful reviews Showing 1-25 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Front Row Seat!" March 28, 2026 5.0 Front feels like a one stop shop! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. Pros Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. Cons Haven't found any cons yet! It's already seeming like a better option than Hiver, which we were also considering. Review Source Response from Front March 30, 2026 Hey Mai 👋🏼 Thanks so much for sharing your feedback! We're so happy to hear that the setup has been smooth and that the workflows are helping your team scale! If anything does come up as you continue using Front, definitely let us know—we’re always here to help 😊 JR Julie R. Supervisor Retail Used the software for: 6-12 months ### "Front changes the game" December 29, 2025 5.0 My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. Pros I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. Cons Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. Review Source Response from Front January 2, 2026 Thank you for sharing your experience! We’re so glad to hear that Front’s unified inbox and ease of use are helping you communicate more efficiently and stay organized across teams. It’s great to know your experience has been positive so far, and as you continue exploring Front’s features, we hope you find even more ways it can support your workflows. We would recommend checking out our community, help centre and even joining us for some office hours! Thanks again for your review, we’re happy to have you on board! Grey H. Director Machinery Used the software for: 2+ years ### "Outlook sync is one-way only. Made Front unusable for our team." February 3, 2026 1.0 Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. Pros The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. Cons The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Trengo didn't integrate with Instagram at the time. Review Source Response from Front February 13, 2026 Hi there, thanks so much for this detailed review, we really appreciate hearing your thoughts - particularly around the two-way sync changes. The two-way sync change was a big step for Front customers and for mixed teams I can imagine the disruption could be huge. There are ways you can build workflows to manage this (leveraging webhooks and the Front API), but I know that's certainly not possible for all teams to take on. Thanks again for taking the time to share your team's experience, we're constantly looking for ways to improve. DC Dennis C. Medical Laboratory Technologist Hospital & Health Care Used the software for: 2+ years ### "Front is a 10/10" July 23, 2025 5.0 My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. Pros Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. Cons I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. Review Source Response from Front July 30, 2025 Hi Dennis! This is fantastic to hear! We're so glad Front has been a remarkable solution for your customer support over the past three years. It's especially rewarding to know that Front helps you seamlessly collaborate with your patients 24/7 and that Front makes your work easier. Your success with live chat, phone, and email support truly highlights what we aim to achieve! Thanks so much for sharing your positive experience! NW Nancy W. Customer Care Representative Leisure, Travel & Tourism Used the software for: 2+ years ### "No limits to customer needs, Front stands out. " June 10, 2025 5.0 Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time. Pros User interface and the ability to use AI features for advancement. Incredible support services from the team vendors. Faster channel between service providers and customers. Cons I definitely have not encountered anything that extreme. It perfectly tackles the main issues of its scope of services both on large and small enterprises. Review Source Response from Front June 13, 2025 Hi Nancy, Thank you for the kind words! We're so glad Front helps you connect with customers efficiently and that you're enjoying the AI features and support. We look forward to continuing to support your success! The Front Team Robert K. Director Computer & Network Security Used the software for: 1-2 years ### "Horrible new UI that they've just changed to - oh and they've upped the price as a thank you." August 6, 2025 1.0 It was good, after getting used to how they try to put everything behind a paywall. Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change. Pros They've changed the whole user interface and just increased the user interface. people who don't use the app, making design decisions on what they think customers want. It's unworkable at the moment Cons The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) because it didn't have an app which is why i changed Review Source JM Jay M. Director Real Estate Used the software for: 2+ years ### "Game-Changing Email Management for Teams" March 12, 2025 5.0 Front has completely transformed the way our team manages email communication! The shared inbox functionality is a game-changer, making collaboration seamless and ensuring no messages slip through the cracks. The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has significantly boosted our efficiency. The integrations with other tools we use daily, like Slack and our CRM, make it even more powerful. Customer support is also fantastic—quick, helpful, and always responsive. If you're looking for a smarter way to handle team emails, I highly recommend Front! Pros The integrations with other tools, Customer support Cons No current complaints about front, we are happy with their system Review Source Response from Front May 16, 2025 Hi Jay. Thank you for taking the time to leave us a review! We’re thrilled to hear that Front has made such a positive impact on your team’s email workflow and collaboration. It’s great to know the shared inbox, internal comments, and automation features are helping you stay efficient and organized. And that our integrations are adding even more value to your daily tools. We also really appreciate the shoutout to our support team! We’re always here to help, and it means a lot to hear that you’ve had a great experience with us. Thanks again for the recommendation! 💙 JT Junior T. Data Processor Accounting Used the software for: 1-2 years ### "Front Review" September 18, 2025 5.0 It has been really good it enables shared inboxes, internal comments, and task assignments, boosting team efficiency. Pros It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. Cons Can be slow with large volumes of messages or complex workflows. New users may need time to adapt to advanced features. Review Source Response from Front September 24, 2025 Thank you for your valuable feedback. We're glad to hear that you find Front's consistency and collaborative features beneficial. We appreciate you raising the issues with performance and the learning curve for new users to our attention. Feedback like yours helps shape how we move forward with improving Front! TH Tamir H. GC Law Practice Used the software for: 2+ years ### "Long time user " June 20, 2025 5.0 Pros Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread. Cons Pricing is quite steep, and depth of rules only goes so far--for example, SLA functionality is limited. Review Source Response from Front June 23, 2025 We're thrilled to hear that our features like hotkeys, snooze and send later, linking conversations, and pinning documents are helping you work quickly and efficiently! It's fantastic to know these tools are making a real difference in your day-to-day. We also appreciate your candid feedback regarding our pricing and the depth of our rules, specifically the limitations you've experienced with SLA functionality. We understand that pricing is a significant consideration, and we're continuously evaluating our offerings to ensure they provide the best possible value. Your insights into rule depth and SLA functionality are incredibly valuable, as they help us identify key areas for future enhancements. We're always working to expand our capabilities and make our platform even more robust to meet the diverse needs of our users. Thank you for taking the time to share your experience! NR Nuria R. Community Manager Telecommunications Used the software for: Less than 6 months ### "AI that giving help" November 23, 2025 4.0 Pros The AI is very helpful for composing emails, allowing me to sound more professional, confident, or friendly. Assistance in this area is always welcome for me, they make my process so simple. Cons My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I wish we could snooze a calendar reminder. Review Source Response from Front November 27, 2025 Hi Nuria, Thank you for the great review! We're happy the AI feature is helping you compose your emails with the tone you prefer. I hear you on the need for easier zooming and calendar snooze. Zooming: You can zoom the whole Front app interface using Cmd + (Mac) or Ctrl + (Windows). We also have an open request for better zoom controls in our Product Ideas Portal. Please visit https://community.front.com/ideas and vote on PRD-I-4195 (just search this code) to help prioritize the update! Calendar Snooze: Please submit this request directly in the Product Ideas Portal by clicking "+Add a new idea." Voting on these is the best way to get them developed. We appreciate your feedback! Let me know if you have any questions! AG Adam G. Director of the board Furniture Used the software for: 2+ years ### "Great software, hard to be without" April 22, 2020 5.0 Pros The best part of Front is that it only adds a layer on top of already existing things, such as an e-mail inbox. Other helpdesk software systems tend to be built around their own database structures and add e-mail on top of that instead. The approach that Front uses also means that if one were to ever leave Front, every single correspondence with customers is still sitting in your e-mail account (s). Cons There's not really anything I've ever disliked about the software. My pet peeve is that they've raised the prices quite dramatically over the last years. I'm disappointed that software creators these days seem to lure customers in with low prices to build their base and then raise the prices once they have a big enough customer base. But all in all, the software in itself is great. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front Because Front uses a completely approach which I think is a much more logical one, especially for a company like hours where each "ticket" or correspondence is usually resolved quickly. Review Source CR Chad R. Account Manager Computer & Network Security Used the software for: 6-12 months ### "Daily Front User Experience" April 28, 2025 5.0 Very positive overall. I use it daily, and it combines email with internal chat functions. Pros I use it on a daily basis to collaborate with peers and end users alike. It's very handy to utilize group distros and I think it's better at remote inbox management than Outlook delegates. Cons I wish the organization system for emails could be better, and use a folder methodology instead of just tags. Review Source Response from Front May 1, 2025 Hi Chad! Thank you so much for your feedback! We're happy to hear Front's been working well for you! 😃 Regarding organizing your workspace in Front, you could utilize empty inboxes (inboxes not connected to a channel) to organize messages. I've included some additional info on that here: https://help.front.com/en/articles/2249 JB Jessica B. Digital Content Creator Broadcast Media Used the software for: 1-2 years ### "Front, seamlessly enhancing collaborations among team members." September 30, 2024 5.0 Helpful software that enables team work and unites communications for our team collaboration. Pros First the video tutorials and the way the software helps ease off saturated workloads. Cons No complain, because it's quite useful in seamless communications among our team members. Review Source Response from Front October 1, 2024 We appreciate the positive review, Jessica! Paul S. Implementation Director Accounting Used the software for: Less than 6 months ### "The Best Team Collaboration Tool!" December 19, 2019 5.0 My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages. Pros I love being able to comment to teammates and to create a client-specific e-mail for our clients to respond to in order for collaboration to be smoother and for communication to be shared. I like being able to share drafts with my team so that they can review and even send if needed. If my direct reports want an e-mail to come from me but want to be sure I say exactly what they want to be heard then they just type up the e-mail, share the draft and @mention me, I edit it, my signature automatically attaches and then I send the e-mail as if I had written it. It's actually quite brilliant instead of sending an e-mail to one person to review, you can share it and everyone can see the edits. I like how you can immediately see at the top the tags of whose folder you're in so that you don't have to search through the e-mail to realize where you may be or which client you're working with. I also like the feature that lets you know if one of your colleagues archive the message that you're currently looking at. It helps to know this so that you know whether or not you need to reply to the message or assume that they're still going to respond. I also love how we can snooze an e-mail until later so they don't junk up the inbox. I am usually terrible at just leaving my inbox full with unnecessary messages that I forget to get back to until it's too late. With Snooze, I now say goodbye for now and get it out of my mind completely and then am reminded of it at the appointed time. Cons I haven't really found anything that I don't like yet. One thing that may improve but is not a big deal is that tagging folders at the top right does not always work but if I drag the message to that folder then it does work. It would be nice if you could add an Asana task from Front without adding it to a project. For example, if it's a private task that I don't want shared with anyone else then I should either be able to make it private or not add it to a shared project. I was going to say that I would love to make reactions to the comments placed in Front but it appears that that option was added 18 hours ago so someone else beat me to the punch. It might be nice to have the option to add a follower to an e-mail thread but make it so that they cannot see any previous comments to when they were added. This would just make it so that you can share current information going forward but not include any past information that you may not have wanted to get into their hands. I'm sure Hillary would have loved that feature. One thing that I would love to add is an @mention to say something like @all or @everyone that tags everyone that is assigned or a follower to a particular e-mail comment thread. Review Source Laurens P. Backoffice employee Consumer Electronics Used the software for: 1-2 years ### "Front, a must need in your business!" June 27, 2020 5.0 I strongly recommend using Front. Not only is the program / email-client very good, but the employees at Front are also equally capable. Through the e-mails they send and the experience I've had with their customer service, I noticed they really care about their program and what the consumer thinks of it. If you have any questions, they will answer it properly. If you have any suggestions, they will sincerely think about it. Front has impacted my work, by making my work easily manageable. I can clearly see incoming e-mails being divided into different inboxes. Everyone can have different rights, so not everyone can see how cases are handled. Furthermore I can easily search my sent e-mails, even by using formula's such as ‘from:’ or ‘to:’, which makes searching older conversations or e-mails for bigger cases very easy. This can be very though in other e-mail clients. I can conclude that my overall experience with Front is very good! Pros I like how everything is organized and therefore is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations. Moreover, there are many settings, which can make the difference for various different users. For example, I use the 'Paste as text' setting, so everything I paste is stripped of its formatting. I know some of my colleagues dislike this, but I love it. Furthermore, shortcuts are easy to learn and this makes it possible to work even faster. Overall, I think Front feels very intuitive, it is easy to learn, and makes e-mailing a lot easier. Cons At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder. We used to be able to see that immediately. Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying. This is the only minor thing I think can be improved. Review Source Shari G. Management Consultant Lead Consumer Services Used the software for: Less than 6 months ### "A Great Software to Communicate With Customers" July 5, 2022 5.0 Pros I've used Zendesk for years, which is a really popular customer ticket support software, and this software is way better than it! The UI is already familiar as its set up like the main inbox to your Gmail or Outlook account and you can actually see when a customer has 'Seen' your message! The software has its own Desktop app unlike a lot of others, but I mostly use it through the web to sift through multiple tickets easily. A great benefit, as well, is how easily you can integrate other software into their plug in feature. So you can connect it with your business' Shopify, Salesforce, WhatsApp, Google drive and many many other apps! There's a comment section on each conversation that you can use to communicate with team members and because it's a true emailing software, you can CC and BCC other people on your customer's messages, if necessary. You can set a time limit for how long you have to cancel a sending response and you can create templates for canned responses/macros that you will have to use on a regular. It's a really great software and I wish I could use it for every email/ticket customer support role I'm ever in. Cons The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account to make the process easier. I then realized that my work emails were actually coming into the main Front's inbox and all the other teams could see those messages. I found the option to turn off all personal incoming messages but I could not unlink my Google account from it so I can still see all my old messages in my inbox and have no way of removing them without them being deleted from my actual work account's email. Review Source SM Solomon M. Project manager Information Technology and Services Used the software for: 2+ years ### "The Bestselling in the market Customer service and Collaboration tool." May 9, 2024 5.0 Pros It gives is realtime collaboration with our staffs. It has a very intuitive interface and dashboards. The customer service is good. It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows Cons It has been good all along and we have experienced no dislikes Review Source Response from Front May 10, 2024 We're thrilled that you're pleased with Front! If your needs or workflows in the product ever shift, please share feedback with us here: https://community.front.com/ideas. Carlos Mario S. Team Leader For Latin America Import and Export Used the software for: 6-12 months ### "Switch to Front and you don't have to Cc anymore! " March 10, 2020 5.0 Overall, Front is awesome! It has multiple options and features to make your life easier. You can create "tags" to your e-mails and archive them in the same folder. You can also "snooze" an e-mail for a particular day & time so you won't forget about it. There is something I really like and it is the feature "new discussion" in which you can select your teammates, discussion topic, add comments rather than sending a regular e-mail (this will help you to avoid hundreds of e-mail for the same discussion) Pros What I like the most about Front is that I don't have to use Cc option on e-mails anymore. Front has a lot of great options and one of them is called "mention" Let's say a customer writes to you and you are not the correct contact person for that e-mail: with our previous electronic mail supplier we had to go over it and write something like "I'm copying Karen here who will help you out with your request" and copy Karen's name on Cc space. But with Front now we just need to "assign" that e-mail to the right coworker and it'll disappear from you inbox. Then it'll go automatically to the right person and he or she will reply from it (without customer seeing too many e-mail redirectioning to the correct party) Cons There is something I haven't found on Front and it is the option called "recall message". When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it Review Source Patricio M. CEO - Co Founder Outsourcing/Offshoring Used the software for: 1-2 years ### "If you can afford it, get it." September 11, 2021 5.0 We use it mainly to communicate things in between the team but it help us specially to handle issues which require the attention of many members of our team. Like I said before, it saves us those 2 minute calls or at least miscommunication issues that can make you not deliver to your customer. Pros How simple is to communicate and handle issues between our customers and our team. It just saves you a lot of time, specially those unnecessary "2 minute calls". Cons It might be a little expensive, specially if you are just starting or at least the opportunity cost might be quite high compared with some other tools you might want to have (Regardless the department). Review Source VR Verified Reviewer Client Services Team Lead Computer Software Used the software for: 6-12 months ### "The absolute worst customer support I have ever experienced" January 29, 2019 2.0 The only reason we haven't left already is that we've invested too much time building a system in Front. Pros Pretty accessible to learn up front, but they are not communicative at all about the updates they release. Cons Front pays very little attention to user experience, as evidenced by the fact that they did not give users the option to opt of their Front 2.0 release. Our company's workflow was based heavily on the layout of Front's original version, and they gave zero warning about the enormous changes that were coming with 2.0. Additionally, their customer support team is an absolute joke. They consistently refuse to look into reported issues with even minor effort, and will often straight up tell members of my team that they are wrong about reported bugs rather than offer assistance. When one of my team members gave a front representative a poor review with detailed feedback in response to how he handled a bug report, the front rep actually gave my colleague a 1 star review in reply. Not a great way to run a company at all, especially considering that we are paying customers. Review Source Response from Front January 31, 2019 Hi there, we appreciate you taking the time to share your feedback with us, and we're really sorry to hear you are having a poor experience with Front. That is absolutely not what we strive for. If you would like to send your thoughts to team@frontapp.com, we'll be more than happy to take a look again and hopefully resolve your issues. Thanks for your patience! NB Nick B. Sales Operations Real Estate Used the software for: 6-12 months ### "Great App for Team Management of Tickets and Emails from Various Sources" August 17, 2020 5.0 We're thrilled with our experience. Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful. The application itself functions as expected for our inbound sales team to manage hundreds of inquiries with Canned Responses, auto responses, Snooze + Follow up, tagging, and collaboration. Highly recommend the tool. We use Zendesk for our Customer Experience team (support). It is a very robust tool and we haven't evaluated fully what it would look like to move to Front App from Zendesk. The needs get very technical for huge customer support operations, so Front would probably be sufficient, but I haven't fully vetted that. Pros I love the customer support. The tool behaves as expected and has the requirements we need to manage a global set of 6 inbound sales teams, managing tickets that come from all of our property listing sites. It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management. Our company heavily relies on Front and is happy to do so! Cons The analytics are pretty good, but could use some more flexibility. There are a couple niche, specific limitations that we have that we have to build workarounds for. Honestly can't think of a major pain for our use case. It is a sales use case, not customer support. Very rare down time, and any issue is displayed for all to see and addressed quickly. Review Source David D. ceo Financial Services Used the software for: 2+ years ### "excellent app for mail and teams" January 30, 2023 5.0 Pros very easy to transfer mail and add internal comments on them. This app is done for BtoC startup that want to manage lots of daily mails from customers.More over it's very easy to integrate other products through Apis Cons a bit expensive, but the value added is very high. Should have better prices for small companies Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/) Review Source VR Verified Reviewer System Engineer Computer Software Used the software for: 6-12 months ### "Front has allowed our company to save about a 5 to 1 ROI in time savings" July 10, 2018 5.0 Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins. Pros Front allows teams to work in a more organized flow with incoming emails. One of the ways we have been able to utilize Front has been to group all emails for specific teams into Team inboxes and then team members can take emails out of the queue and work to bring the box to zero. This has saved us a lot of time from trying to organize emails in outlook. The main selling feature for us however was the ability to create a custom plugin in the panel on the right as well as pull data from the current conversation from the Front API that is well built. This allows us to customize our flow. Front also has several default integrations some more useful than others. They seem to be growing at a large pace so you can expect to see major enhancements with the product in the future. Cons The price can be a little high per user and the Enterprise version doesn't seem to offer the kinds of benefits you would want to see for such a large price jump. There also seem to be some features on enterprise that feel like they should be one tier down like user roles and authorization. Review Source CAC Cheryl Ann C. Customer Service Representative Staffing and Recruiting Used the software for: Less than 6 months ### "The New Front-tier of Remote Working" December 20, 2022 5.0 My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just allows you work faster.Personally, I believe it is a great tool to have for any organization because of the integrations and features it offers. Pros Front looks like a regular email with upgrades which includes the followingArchive: This is used instead of deleting in case to need it again you can do a searchOpen: This is where your emails that needs to be handled are kept. Whether or not they are read or unreadAssigned: My favorite, once an email is assigned to you, you must handle it. You are able to assign task or tickets to yourself or unassigned as well.Snooze is another good one. This is like a parking lot. You can leave a ticket here and pick it up tomorrowOther things I like about Front are, It allows you to integrate your personal and work emails in one place and offers the option for personal inbox, team inboxes and the ability to assign a conversation. Front even gives you the option to add your companies plugins. Cons As a user, I honestly can't think of anything that's missing right now. It's a great tool. Review Source PF Patrick F. Application Engineer Building Materials Used the software for: 6-12 months ### "Best Email Client To Date" August 12, 2020 5.0 Front allows me to involve team members in an email chain using the comments feature, without informing the client or unrelated individuals. This makes distance working easier as we can collaborate on a topic or ask for assistance quickly. Pros Easy inbox management, use of the archive feature and snooze allows you to delay not important emails, or to clean up emails awaiting replies. Tags allow easy sorting of various tasks and topic related emails into one place. Cons When viewing a discussion on the mobile app, it takes you from the start of the discussion, rather than the most recent message, which is a pain for internal conversations between multiple employees on a topic. the search feature is implemented well, but needs some work with regards to discussions. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Easier management of email workload Review Source Similar Products Featured ## Related categories [Email Management](https://www.capterra.com/email-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.