--- title: "Page 3 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Front the right Email Management solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132901/Front/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Front 4.5 (291) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 3 - Reviews of Front ## Showing most helpful reviews Showing 51-75 of 291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Andres A. Logistics Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "My experience with Front" September 18, 2023 5.0 My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping in contact with my coworkers. Pros I like how Front has helped me improve my workflow, allowing me to effectively communicate with my team members is a vital aspect of my day-to-day. Cons I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch. Review Source SB Shelby B. Senior Operations Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Front is the best customer service management & email integration tool I have ever used!" August 10, 2020 4.0 I love Front! It breaks my heart that Convoy is terminating our contact soon. We have started to development our own (very basic) email platform but it is a long way away from the standard my team is now accustomed to, based on our positive experience using Front the last two years. Pros I love Front's ability to display who on an email chain has read our last response (revolutionary!) & the ease at which my team can comment back and forth and converse with each other, all while hidden from our customers in the email thread. Email tagging, inbox splitting, & the infinite number of archiving and email redirection rules we can put in place keeps my team organized (& myself sane!)-- as a company that receives tens of thousands of emails a day, Front allows my operations team to truly battle the "Front lines" of customer communication. Cons The biggest issue we deal with is Front's occasional latency. In an industry where fast is better than perfect, the last thing my team needs is Front to be lagging or down. We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be super tedious if the platform doesn't load or crashes. My team works to urgently solve problems and every second counts, so we cannot risk even a minute of latency. Review Source VR Verified Reviewer SDR Manager Computer Software Used the software for: 2+ years ### "Front is amazing tool to manage your email " May 25, 2022 5.0 It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity Pros Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email Cons The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good Review Source GB Gloria B. Program Manager Logistics and Supply Chain Used the software for: 2+ years ### "Front Review" December 14, 2022 4.0 Overall I've had a nice experience with Front. Previously I used Zedesk to manage incoming emails with my team and the functionalities are very similar. Perhaps Front design is more appealing and seems more like a gmail/outlook email inbox. Pros \- Assigning emails to coworkers- Dividing work between colleagues- Delegating tasks- Organising work in a cross-functional team Cons \- As an admin user, tracking the performance of the team is not practical and we still need to do it outside the platform. It would be good to apply more filters and functionalities for the tracking part. For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also calculates when there's a reply again to the message Review Source LL Lauren L. Senior Operations Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "A Shared Work Model DREAM!" September 25, 2020 5.0 Pros My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails. We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes. In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what. Cons Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating. Review Source AB Arielle B. Head of Customer Success Insurance Used the software for: Less than 6 months ### "Love Front- Would Recommend" August 19, 2020 5.0 Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed. Pros It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions. Cons I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error) Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front As part of our product offering, we send emails from our client's email domain to appear as it is from them. With these integrations, Zendesk's product was unable to support the configuration but Front was able to. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot was AWFUL! I am so passionate about this. We had several situations with HubSpot where emails were sent to the wrong individuals with support tickets, the site crashed completely, and it was inconvenient that they did not have a mobile app. We got a Customer Success Representative at HubSpot assigned to us and they "follow-ed up" on the bugs and were never fixed. Eventually she ghosted us. Switching to front was the best thing that could've happened to us. Review Source David D. Owner Consumer Services Used the software for: 6-12 months ### "Great product with a few annoying things" August 9, 2022 5.0 Overall great product, really happy with the exception of the email nesting Pros Easy to use - actually integrates well and completely replaces all other email managers. Unlike Zendesk or similar products; emails you send from Front are actually sent from your email address, not a weird routing domain like yourcompany.zendesk.com Cons When multiple emails come in on the same day with the same title (e.g., two customers respond to the same automated email they got), Front will nest them together as if they are one thread. This causes problems with the customer support team because sometimes they forget / don't know they need to scroll up to respond individually to each nested email. Pretty annoying and error prone Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Freshdesk was not easy to use, wouldn't send messages directly from email, and there were lots of errors in the features I was using Review Source VR Verified Reviewer Founder, Curator, & Mentor, TEDxYouth@Columbia Media Production Used the software for: 2+ years ### "Buggy and slow product, with lack of attention to detail" May 6, 2018 2.0 Ability to respond to and manage emails as a team. Pros I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes. Cons The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%. Review Source VR Verified Reviewer Client Services Team Lead Computer Software Used the software for: 6-12 months ### "The absolute worst customer support I have ever experienced" January 29, 2019 2.0 The only reason we haven't left already is that we've invested too much time building a system in Front. Pros Pretty accessible to learn up front, but they are not communicative at all about the updates they release. Cons Front pays very little attention to user experience, as evidenced by the fact that they did not give users the option to opt of their Front 2.0 release. Our company's workflow was based heavily on the layout of Front's original version, and they gave zero warning about the enormous changes that were coming with 2.0. Additionally, their customer support team is an absolute joke. They consistently refuse to look into reported issues with even minor effort, and will often straight up tell members of my team that they are wrong about reported bugs rather than offer assistance. When one of my team members gave a front representative a poor review with detailed feedback in response to how he handled a bug report, the front rep actually gave my colleague a 1 star review in reply. Not a great way to run a company at all, especially considering that we are paying customers. Review Source Response from Front January 31, 2019 Hi there, we appreciate you taking the time to share your feedback with us, and we're really sorry to hear you are having a poor experience with Front. That is absolutely not what we strive for. If you would like to send your thoughts to team@frontapp.com, we'll be more than happy to take a look again and hopefully resolve your issues. Thanks for your patience! SL Sophia L. Customer Success Representative Logistics and Supply Chain Used the software for: 1-2 years ### "Help your company see what's in "Front" of you" December 5, 2023 5.0 Fantastic! I didn't use it before coming to Zonos, and we haven't used any other email platform to communicate with our clients since. Pros Front makes it easy to organize, prioritize, and manage emails. Front makes internal collaboration seamless and efficient. Cons Nothing really. I just don't like how they took away the Star feature Review Source Response from Front December 6, 2023 Thanks so much for your positive review, Sophia. We're glad you enjoy the product (and Front puns) as much as we do! NB Nick B. Sales Operations Real Estate Used the software for: 6-12 months ### "Great App for Team Management of Tickets and Emails from Various Sources" August 17, 2020 5.0 We're thrilled with our experience. Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful. The application itself functions as expected for our inbound sales team to manage hundreds of inquiries with Canned Responses, auto responses, Snooze + Follow up, tagging, and collaboration. Highly recommend the tool. We use Zendesk for our Customer Experience team (support). It is a very robust tool and we haven't evaluated fully what it would look like to move to Front App from Zendesk. The needs get very technical for huge customer support operations, so Front would probably be sufficient, but I haven't fully vetted that. Pros I love the customer support. The tool behaves as expected and has the requirements we need to manage a global set of 6 inbound sales teams, managing tickets that come from all of our property listing sites. It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management. Our company heavily relies on Front and is happy to do so! Cons The analytics are pretty good, but could use some more flexibility. There are a couple niche, specific limitations that we have that we have to build workarounds for. Honestly can't think of a major pain for our use case. It is a sales use case, not customer support. Very rare down time, and any issue is displayed for all to see and addressed quickly. Review Source VR Verified Reviewer CPO Food & Beverages Used the software for: 6-12 months ### "Good tool - but SaaS typical pricing issues" June 20, 2022 3.0 Overall, a great tool with great potential that could be even better if it were more targeted. The high complexity, mediocre documentation, and poor practice of hiding basic features in the overpriced "Enterprise/Scale" level bring the rating to only three stars. Pros It's great as a multi purpuse tool for a lot of different scenarios. Has a lot of features and well made integrations. It helps working and collaborating as a team on messages, requests and tasks very efficiently. Cons As it does offer a lot of functions, it's kind of bloated with options to configure and customize it. It can be tricky to find the right config and approach for the usecase you have. As it can be used for a lot of different scenarios (helpdesk, crm, communication, ...) it's not fitting to a specific usecase as good as tools that are specialised to one - it would help if Front would try to focus on something rather trying to be a solution for "everything". The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier. For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the highest tier (99$/user/month). Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end. Review Source David D. ceo Financial Services Used the software for: 2+ years ### "excellent app for mail and teams" January 30, 2023 5.0 Pros very easy to transfer mail and add internal comments on them. This app is done for BtoC startup that want to manage lots of daily mails from customers.More over it's very easy to integrate other products through Apis Cons a bit expensive, but the value added is very high. Should have better prices for small companies Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/) Review Source JW Jamie W. Director Events Services Used the software for: 6-12 months ### "Great Software!" January 18, 2023 5.0 Using front has helped us massively to provide even better customer service. Being able to locate and assign emails to team members speeds up the process, and gives us a professional look. Pros The whole package front offer is fantastic. It's easy to use and set up. The rules allow us to assign certain emails to team members, send auto replies and move emails to other inboxes. The templates are great, this saves us time in writing the same type of emails. Cons The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Front offer many more features to help us operate email management better Review Source Isabella H. Project Analyst Information Technology and Services Used the software for: Less than 6 months ### "Organize all the emails your teams receive in a flexible way with Front." November 7, 2020 5.0 We use this software in the teams that are mainly dedicated to sales that are executed in our business facilities, especially to keep track and organize each of our potential customers that come from various points, when we refer to various websites, especially when doing business from emails, which are multiple, this system determines them in order of arrival, and attends them remotely, facilitating our work in large proportions. Pros It is an incredible software in its main functionalities, because once it is implemented, it automatically organizes complex or chaotic emails, in a very fast and sophisticated way, giving amazing impressions, due to its extraordinary operation, without excluding that it is a A very useful tool, especially when we go to business scales, which require attention to their outgoing and incoming messages that they have in a multiple way, covering all these needs in a very successful and smooth way, being one of my systems favorites. Cons As a significant disadvantage, regarding the functionalities that this software maintains, we can mention that its exports are not very large that can be described in a considerable scope, where they should normally comply and operate without interruptions, highlighting that they are totally difficult to select , since it is a complex software, according to its programming, due to its extensive tools that it offers for its options of use that it commonly executes. Review Source VR Verified Reviewer Key Account Manager Information Technology and Services Used the software for: 2+ years ### "Front is the best Shared Inbox for collaborative customer support" December 18, 2019 5.0 Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication. Pros My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool. Cons The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I was just beginning as an employee when this switch happened so I am not certain as to why. I know we were looking for a more collaborative tool which we found in Front App. Review Source KA Kyle A. Operations Manager Retail Used the software for: 6-12 months ### "Perfect tool for Team Collaboration of Emails" December 1, 2022 5.0 Pros The ability for our teams to collab on group inboxes. We previously used Gmail and it was a pain for multiple users to access one account and work together. Cons We haven't found many features Front doesn't have. There's one situation where supervisors are unable to fully access team members inboxes due to privacy settings on Fronts side, but it's an understandable short-coming. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/)[Olark](https://www.capterra.com/p/125957/Olark/) We needed more features for collaboration of our teams. Review Source JE Jaime E. Jefe Airlines/Aviation Used the software for: 2+ years ### "Poor customer support. Phone support non existent." May 23, 2023 1.0 Frustrating and time-wasting. It breaks my workflow when I need to waste time finding emails. Pros internal comment and sharing between teams Cons Emails simply disappear from the inbox, from the archive box, from the sent box, the search function is useless, can't find the emails.Can not organize and archive emails in folders. everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time scrolling through the huge pile of emails in the archived box. No undo function!!!! Review Source Donald M. Customer Service Volunteer Information Technology and Services Used the software for: 1-2 years ### "Great for our case tracking needs" March 12, 2020 5.0 Front makes it easy to use email as a primary mode of communication with customers. It’s very easy to sort and reassign cases, have internal discussions on cases, and quickly respond to and close some cases using canned responses. Pros Cases are created directly from new emails that come in. For customers, it’s as easy as sending emails back and forth with us, but as agents using Front, we get so much more functionality. Things like canned responses, automatic case sorting and assigning, internal threaded discussions on individual cases, and integrations with third-party tools make Front almost the perfect choice for what we were looking for. Cons As a user and not an admin, I am not exposed to the full extent of Front’s capabilities, but I am completely satisfied with what I do use. The only issue I’ve had thus far is when I use a canned response it contains three different fonts and just looks odd. This is only evident in the iPad app, but from Desktop they look fine. This was an issue in the way the canned response was created, and while even as a user I do have the ability to fix it, my first attempt failed. This may just be a training issue and I haven’t reached out to Front with help on it yet, but I know if and when I do I will receive excellent service based on others’ interactions with Front’s customer service. Review Source VR Verified Reviewer Consultant Automotive Used the software for: 1-2 years ### "Nice Product!" August 15, 2021 5.0 My overall experience is , Chiefs at our organization guaranteed they had the option to accomplish 'inbox zero' out of the blue utilizing Front. The idea of allocating messages to individuals to activity has substituted the requirement for a different tagging framework. Pros It's really simple to utilize and consummate when working in group. It's fundamentally difficult to miss any email with this product and very pleasant the manner in which it seems as though when utilizing it consistently. Cons The schedule isn't great however is helpful when absolutely necessary. The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application. The examination reports could be more adaptable. Review Source AP Ari P. CTO Legal Services Used the software for: 1-2 years ### "Shared Email Tracking without the need for tickets" December 19, 2019 5.0 We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management. Pros Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients. Cons Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front We liked the email integration of front wherein ticket ids and perfunctory auto responses were not required, but we still got all the same functionality of other email / ticket tracking systems. Review Source TA Treavor A. Sales/Marketing Manager Furniture Used the software for: 1-2 years ### "1-Year Review" March 31, 2020 5.0 Using Front has truly allowed me to take charge of my inbox! It has helped us communicate better between workers, as well as work more efficiently as a team to get the work done. Everything is open and available between each of us, so we can help each other and maximize the talents of one another in responding to the needs of our clients. Pros After a full year of using Front, the thing I find the most useful is the ease and efficiency of sorting and prioritizing my daily email. The ability to snooze, assign to another individual, or add quick notes about the email, along with the ability for others to see who is working on a reply, has made our efforts so much more efficient! Everything runs seamlessly and it has become second nature, very quickly. Cons There are still a few "glitches" when it comes to opening certain attachments, but I think that is always the issue with any email program. The only other issue is with the mobile app - it takes a few extra steps to modify email recipients, but it isn't that often that this has to happen. Reason for choosing Front When we selected Front, I had only evaluated a few other products (sorry, I really can't recall what those products were...they made no impression on me...all just variations of the same things). Front was a significant difference in how they approach the management of email and the tools they provided were easy to implement and adapt. Review Source GP Giada P. Photographers Acquisition Specialist Photography Used the software for: 6-12 months ### "Front App - Reading, Writing and Assigning emails in a team oriented way." July 28, 2020 5.0 I am extremely satisfied of this app. It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis. Plus it takes all the rules and marks of your main inbox provider (gmail, outlook etc.). Highly recommended even for all its features and possibility to integrate it with the main useful app: Aircall, Google Cal etc. Pros What I definitely like the most is the way you can assign emails to your team mates - especially when reviewing the same inbox. Generally with other provider is always difficult to organize your workflow and dividing email by forwarding them all. In this way, by using a super simple and well designed app, you can simple go through the object of the email, even read it if needed and then directly assign it to your colleagues. Moreover, you can even assign the email to more than one people - keeping everyone posted about important issue. Last but not least, you can use this app even to comment and share plus information about email or work to do with that email/costumer directly using the chat below the main inbox (this is something that can be shown just between team mates - avoiding the possibly of sending personal information to the direct costumer while forwarding the email to your colleagues). Cons I think that the app version could be improved, especially in the way it shows notifications. Each time I open it - I can see the amount of my entire inbox and it always seems you still have work to do even if you are up to date with all your daily emails. Review Source AG Adam G. Director of the board Furniture Used the software for: 2+ years ### "Great software, hard to be without" April 22, 2020 5.0 Pros The best part of Front is that it only adds a layer on top of already existing things, such as an e-mail inbox. Other helpdesk software systems tend to be built around their own database structures and add e-mail on top of that instead. The approach that Front uses also means that if one were to ever leave Front, every single correspondence with customers is still sitting in your e-mail account (s). Cons There's not really anything I've ever disliked about the software. My pet peeve is that they've raised the prices quite dramatically over the last years. I'm disappointed that software creators these days seem to lure customers in with low prices to build their base and then raise the prices once they have a big enough customer base. But all in all, the software in itself is great. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front Because Front uses a completely approach which I think is a much more logical one, especially for a company like hours where each "ticket" or correspondence is usually resolved quickly. Review Source JM Jake M. Customer Success Manager Information Technology and Services Used the software for: 1-2 years ### "Collaboration Made Easy!" February 23, 2020 5.0 I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing. Our team works with high customer ratios, mostly reactive but with some proactive outreach, and Front enables us to work collaboratively to drive customer success at scale in an efficient and cohesive manner. Pros As a member of an at-scale team-model customer success team, Front simplifies and streamlines collaboration by enabling transparency into what the rest of the team is working on and who they're speaking with, ease of use sharing threads and context among the team, insight into past customer communications, and robust integrations with G Suite and our CRM among other platforms. The Front team is consistently innovating on top of their existing functionality to continually make the platform more user-friendly and fun to use. I certainly enjoy the UI much more than working out of Gmail. Cons I prefer the web-app version of Front as opposed to the desktop app simply because I like having all my tools in one browser window, and I love the keyboard shortcuts that exist on the web app, but I know there are so many more on the desktop app that I would love to see enabled the web app. Other than that though I don't have too many complaints! Their product team is always responsive to feedback, and when I have a problem they are quick to address my concerns Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.