# Page 3 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Front the right Email Management solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Front ## Showing most helpful reviews Showing 51-75 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Gloria B. Program Manager Logistics and Supply Chain Used the software for: 2+ years ### "Front Review" December 14, 2022 4.0 Overall I've had a nice experience with Front. Previously I used Zedesk to manage incoming emails with my team and the functionalities are very similar. Perhaps Front design is more appealing and seems more like a gmail/outlook email inbox. Pros \- Assigning emails to coworkers- Dividing work between colleagues- Delegating tasks- Organising work in a cross-functional team Cons \- As an admin user, tracking the performance of the team is not practical and we still need to do it outside the platform. It would be good to apply more filters and functionalities for the tracking part. For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also calculates when there's a reply again to the message Review Source LL Lauren L. Senior Operations Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "A Shared Work Model DREAM!" September 25, 2020 5.0 Pros My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails. We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes. In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what. Cons Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating. Review Source AB Arielle B. Head of Customer Success Insurance Used the software for: Less than 6 months ### "Love Front- Would Recommend" August 19, 2020 5.0 Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed. Pros It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions. Cons I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error) Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front As part of our product offering, we send emails from our client's email domain to appear as it is from them. With these integrations, Zendesk's product was unable to support the configuration but Front was able to. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot was AWFUL! I am so passionate about this. We had several situations with HubSpot where emails were sent to the wrong individuals with support tickets, the site crashed completely, and it was inconvenient that they did not have a mobile app. We got a Customer Success Representative at HubSpot assigned to us and they "follow-ed up" on the bugs and were never fixed. Eventually she ghosted us. Switching to front was the best thing that could've happened to us. Review Source David D. Owner Consumer Services Used the software for: 6-12 months ### "Great product with a few annoying things" August 9, 2022 5.0 Overall great product, really happy with the exception of the email nesting Pros Easy to use - actually integrates well and completely replaces all other email managers. Unlike Zendesk or similar products; emails you send from Front are actually sent from your email address, not a weird routing domain like yourcompany.zendesk.com Cons When multiple emails come in on the same day with the same title (e.g., two customers respond to the same automated email they got), Front will nest them together as if they are one thread. This causes problems with the customer support team because sometimes they forget / don't know they need to scroll up to respond individually to each nested email. Pretty annoying and error prone Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Freshdesk was not easy to use, wouldn't send messages directly from email, and there were lots of errors in the features I was using Review Source VR Verified Reviewer Founder, Curator, & Mentor, TEDxYouth@Columbia Media Production Used the software for: 2+ years ### "Buggy and slow product, with lack of attention to detail" May 6, 2018 2.0 Ability to respond to and manage emails as a team. Pros I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes. Cons The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%. Review Source JL Joyce L. Lead Product Manager Internet Used the software for: 2+ years ### "Best email collaboration software" September 3, 2020 5.0 Pros Our support team first migrated over to Front from a traditional ticketing software a couple of years ago, and we were blown away by how easy it was to use. We've since added other use cases and teams to Front, and most of our team members also use it as their main email client for their personal work emails. I also personally love the ability to automate parts of our workflow using Zapier and the Front API — it's a real game-changer. Cons There have been significant price increases over the last few years since we've started using the software. While we'd like to have more team members using Front, the pricing is just not feasible for us at this point. The other small thing would be very specific missing features we would love to see that just aren't supported at the moment. But that's totally understandable as our use case may not be very common. Review Source SL Sophia L. Customer Success Representative Logistics and Supply Chain Used the software for: 1-2 years ### "Help your company see what's in "Front" of you" December 5, 2023 5.0 Fantastic! I didn't use it before coming to Zonos, and we haven't used any other email platform to communicate with our clients since. Pros Front makes it easy to organize, prioritize, and manage emails. Front makes internal collaboration seamless and efficient. Cons Nothing really. I just don't like how they took away the Star feature Review Source Response from Front December 6, 2023 Thanks so much for your positive review, Sophia. We're glad you enjoy the product (and Front puns) as much as we do! Elle D. Company Owner Design Used the software for: 1-2 years ### "A must for businesses with delivery drivers!" February 2, 2024 5.0 The experience is positive. It's easy to set up and use. We use it on a daily basis to allocate and track orders Pros Being able to auto-import our orders and then allocate them to a delivery driver is really simple and easy within Front. Cons I haven't seen any downsides to using Front at this time. Review Source Response from Front February 6, 2024 We're glad your experience has been positive and that you're seeing a ton of value in easily assigning orders to drivers. Thank you for taking the time to share your feedback! VR Verified Reviewer CPO Food & Beverages Used the software for: 6-12 months ### "Good tool - but SaaS typical pricing issues" June 20, 2022 3.0 Overall, a great tool with great potential that could be even better if it were more targeted. The high complexity, mediocre documentation, and poor practice of hiding basic features in the overpriced "Enterprise/Scale" level bring the rating to only three stars. Pros It's great as a multi purpuse tool for a lot of different scenarios. Has a lot of features and well made integrations. It helps working and collaborating as a team on messages, requests and tasks very efficiently. Cons As it does offer a lot of functions, it's kind of bloated with options to configure and customize it. It can be tricky to find the right config and approach for the usecase you have. As it can be used for a lot of different scenarios (helpdesk, crm, communication, ...) it's not fitting to a specific usecase as good as tools that are specialised to one - it would help if Front would try to focus on something rather trying to be a solution for "everything". The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier. For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the highest tier (99$/user/month). Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end. Review Source AH Arthur H. Customer Care Manager Wholesale Used the software for: 2+ years ### "Game-Changer" January 17, 2023 5.0 This product caused me to uninstall outlook from my computer. Efficient, easy to use product with great tools that are huge timesavers. Pros Delegation of emails in the inbox. Snoozing orders to reopen when they need to be dispatched. Merging multiple emails when silly people reply to an email by using a new thread or merging order confirmation emails with customer queries. Cons Inability to track statistics with Power Bi - there is a limit on the API. You pay by plan not by usage. The calendar doesn't have a scheduling assistant like Outlook does. Review Source JW Jamie W. Director Events Services Used the software for: 6-12 months ### "Great Software!" January 18, 2023 5.0 Using front has helped us massively to provide even better customer service. Being able to locate and assign emails to team members speeds up the process, and gives us a professional look. Pros The whole package front offer is fantastic. It's easy to use and set up. The rules allow us to assign certain emails to team members, send auto replies and move emails to other inboxes. The templates are great, this saves us time in writing the same type of emails. Cons The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Front offer many more features to help us operate email management better Review Source AT Alexis T. Data Migration Manager Computer Software Used the software for: 2+ years ### "I love Front" September 24, 2022 5.0 I love Front and I never want to stop using it. Pros I love being able to tag coworkers on emails instead of forwarding it to them. Cons I wish threads were more customizable... merging certain ones together that wouldn't necessary give you the option to merge normally. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) To better manage group tasks collaboratively. Review Source Isabella H. Project Analyst Information Technology and Services Used the software for: Less than 6 months ### "Organize all the emails your teams receive in a flexible way with Front." November 7, 2020 5.0 We use this software in the teams that are mainly dedicated to sales that are executed in our business facilities, especially to keep track and organize each of our potential customers that come from various points, when we refer to various websites, especially when doing business from emails, which are multiple, this system determines them in order of arrival, and attends them remotely, facilitating our work in large proportions. Pros It is an incredible software in its main functionalities, because once it is implemented, it automatically organizes complex or chaotic emails, in a very fast and sophisticated way, giving amazing impressions, due to its extraordinary operation, without excluding that it is a A very useful tool, especially when we go to business scales, which require attention to their outgoing and incoming messages that they have in a multiple way, covering all these needs in a very successful and smooth way, being one of my systems favorites. Cons As a significant disadvantage, regarding the functionalities that this software maintains, we can mention that its exports are not very large that can be described in a considerable scope, where they should normally comply and operate without interruptions, highlighting that they are totally difficult to select , since it is a complex software, according to its programming, due to its extensive tools that it offers for its options of use that it commonly executes. Review Source VR Verified Reviewer Key Account Manager Information Technology and Services Used the software for: 2+ years ### "Front is the best Shared Inbox for collaborative customer support" December 18, 2019 5.0 Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication. Pros My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool. Cons The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I was just beginning as an employee when this switch happened so I am not certain as to why. I know we were looking for a more collaborative tool which we found in Front App. Review Source KA Kyle A. Operations Manager Retail Used the software for: 6-12 months ### "Perfect tool for Team Collaboration of Emails" December 1, 2022 5.0 Pros The ability for our teams to collab on group inboxes. We previously used Gmail and it was a pain for multiple users to access one account and work together. Cons We haven't found many features Front doesn't have. There's one situation where supervisors are unable to fully access team members inboxes due to privacy settings on Fronts side, but it's an understandable short-coming. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/)[Olark](https://www.capterra.com/p/125957/Olark/) We needed more features for collaboration of our teams. Review Source JE Jaime E. Jefe Airlines/Aviation Used the software for: 2+ years ### "Poor customer support. Phone support non existent." May 23, 2023 1.0 Frustrating and time-wasting. It breaks my workflow when I need to waste time finding emails. Pros internal comment and sharing between teams Cons Emails simply disappear from the inbox, from the archive box, from the sent box, the search function is useless, can't find the emails.Can not organize and archive emails in folders. everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time scrolling through the huge pile of emails in the archived box. No undo function!!!! Review Source Donald M. Customer Service Volunteer Information Technology and Services Used the software for: 1-2 years ### "Great for our case tracking needs" March 12, 2020 5.0 Front makes it easy to use email as a primary mode of communication with customers. It’s very easy to sort and reassign cases, have internal discussions on cases, and quickly respond to and close some cases using canned responses. Pros Cases are created directly from new emails that come in. For customers, it’s as easy as sending emails back and forth with us, but as agents using Front, we get so much more functionality. Things like canned responses, automatic case sorting and assigning, internal threaded discussions on individual cases, and integrations with third-party tools make Front almost the perfect choice for what we were looking for. Cons As a user and not an admin, I am not exposed to the full extent of Front’s capabilities, but I am completely satisfied with what I do use. The only issue I’ve had thus far is when I use a canned response it contains three different fonts and just looks odd. This is only evident in the iPad app, but from Desktop they look fine. This was an issue in the way the canned response was created, and while even as a user I do have the ability to fix it, my first attempt failed. This may just be a training issue and I haven’t reached out to Front with help on it yet, but I know if and when I do I will receive excellent service based on others’ interactions with Front’s customer service. Review Source VR Verified Reviewer Consultant Automotive Used the software for: 1-2 years ### "Nice Product!" August 15, 2021 5.0 My overall experience is , Chiefs at our organization guaranteed they had the option to accomplish 'inbox zero' out of the blue utilizing Front. The idea of allocating messages to individuals to activity has substituted the requirement for a different tagging framework. Pros It's really simple to utilize and consummate when working in group. It's fundamentally difficult to miss any email with this product and very pleasant the manner in which it seems as though when utilizing it consistently. Cons The schedule isn't great however is helpful when absolutely necessary. The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application. The examination reports could be more adaptable. Review Source AP Ari P. CTO Legal Services Used the software for: 1-2 years ### "Shared Email Tracking without the need for tickets" December 19, 2019 5.0 We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management. Pros Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients. Cons Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front We liked the email integration of front wherein ticket ids and perfunctory auto responses were not required, but we still got all the same functionality of other email / ticket tracking systems. Review Source TA Treavor A. Sales/Marketing Manager Furniture Used the software for: 1-2 years ### "1-Year Review" March 31, 2020 5.0 Using Front has truly allowed me to take charge of my inbox! It has helped us communicate better between workers, as well as work more efficiently as a team to get the work done. Everything is open and available between each of us, so we can help each other and maximize the talents of one another in responding to the needs of our clients. Pros After a full year of using Front, the thing I find the most useful is the ease and efficiency of sorting and prioritizing my daily email. The ability to snooze, assign to another individual, or add quick notes about the email, along with the ability for others to see who is working on a reply, has made our efforts so much more efficient! Everything runs seamlessly and it has become second nature, very quickly. Cons There are still a few "glitches" when it comes to opening certain attachments, but I think that is always the issue with any email program. The only other issue is with the mobile app - it takes a few extra steps to modify email recipients, but it isn't that often that this has to happen. Reason for choosing Front When we selected Front, I had only evaluated a few other products (sorry, I really can't recall what those products were...they made no impression on me...all just variations of the same things). Front was a significant difference in how they approach the management of email and the tools they provided were easy to implement and adapt. Review Source GP Giada P. Photographers Acquisition Specialist Photography Used the software for: 6-12 months ### "Front App - Reading, Writing and Assigning emails in a team oriented way." July 28, 2020 5.0 I am extremely satisfied of this app. It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis. Plus it takes all the rules and marks of your main inbox provider (gmail, outlook etc.). Highly recommended even for all its features and possibility to integrate it with the main useful app: Aircall, Google Cal etc. Pros What I definitely like the most is the way you can assign emails to your team mates - especially when reviewing the same inbox. Generally with other provider is always difficult to organize your workflow and dividing email by forwarding them all. In this way, by using a super simple and well designed app, you can simple go through the object of the email, even read it if needed and then directly assign it to your colleagues. Moreover, you can even assign the email to more than one people - keeping everyone posted about important issue. Last but not least, you can use this app even to comment and share plus information about email or work to do with that email/costumer directly using the chat below the main inbox (this is something that can be shown just between team mates - avoiding the possibly of sending personal information to the direct costumer while forwarding the email to your colleagues). Cons I think that the app version could be improved, especially in the way it shows notifications. Each time I open it - I can see the amount of my entire inbox and it always seems you still have work to do even if you are up to date with all your daily emails. Review Source JM Jake M. Customer Success Manager Information Technology and Services Used the software for: 1-2 years ### "Collaboration Made Easy!" February 23, 2020 5.0 I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing. Our team works with high customer ratios, mostly reactive but with some proactive outreach, and Front enables us to work collaboratively to drive customer success at scale in an efficient and cohesive manner. Pros As a member of an at-scale team-model customer success team, Front simplifies and streamlines collaboration by enabling transparency into what the rest of the team is working on and who they're speaking with, ease of use sharing threads and context among the team, insight into past customer communications, and robust integrations with G Suite and our CRM among other platforms. The Front team is consistently innovating on top of their existing functionality to continually make the platform more user-friendly and fun to use. I certainly enjoy the UI much more than working out of Gmail. Cons I prefer the web-app version of Front as opposed to the desktop app simply because I like having all my tools in one browser window, and I love the keyboard shortcuts that exist on the web app, but I know there are so many more on the desktop app that I would love to see enabled the web app. Other than that though I don't have too many complaints! Their product team is always responsive to feedback, and when I have a problem they are quick to address my concerns Review Source Marjolaine L. Co-founder Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Best email software ever" March 12, 2020 5.0 We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation Pros Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations Cons When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares. Switched from [Missive](https://www.capterra.com/p/152884/Missive/) Missive product is very good although, we were missing integrations such as website hat, Intercom, Trello, Guru and Aircall Review Source PB Patrick B. Director of IT Building Materials Used the software for: 2+ years ### "Front App easy to communicate without all the emails" April 8, 2024 4.0 Pros The ability to chat in realtime on an email thread. Invite non-emailed teammates to an email thread. have less emails Shared email Boxes Cons Its a little tricky to set up but there is a lot of support to help you out. Review Source Response from Front April 15, 2024 We're thrilled you're having a positive experience, Patrick. If you ever need us, you can reach our support team at support@front.com! Matt P. Manager, Customer Success Team Information Technology and Services Used the software for: 1-2 years ### "Front is the best tool we ever added to our team!" December 12, 2018 5.0 Pros Front is an amazingly powerful tool backed by a team of professionals who provide us with the ability to manage our email as a team. We work together to help our customers succeed and share an email account — with Front we're able to assign out emails, have thread-specific chats by mentioning team members and use the Sequences feature to send personalized messages to our customers. Using Front has increased our communication internally and has dramatically improved our efficiency when addressing customer requests. Sequences allow us to stay personal and deliver proactive outreach without sacrificing time. Cons Front is a growing company which means they roll out updates from time-to-time — anytime there are bugs they are quick to address the concerns. The CSM team and technical support have been super helpful anytime we've run into issues. Review Source Response from Front January 31, 2019 Hi Matt, thanks for taking the time to review Front! 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