# Page 4 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Front the right Email Management solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Front ## Showing most helpful reviews Showing 76-100 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CK Candice K. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Front is a game changer" January 18, 2023 5.0 Since we started with Front in 2018 its been a game changer for the company. We no longer are bogged down by individual emails and use team emails that has streamlined work flow. The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a customer to someone else on the team and the integration of apps make keeping in touch with our driving via text simple and all in one place. Pros Ability to internally communicate effortlessly, workflow management, integration of apps, email organization, team email distribution Cons mobile app does not do everything that the desktop app does Review Source SF Solène F. Jurist Law Practice Used the software for: 6-12 months ### "Use of Front" December 19, 2022 5.0 Front has become an absolute essential to my work and my co-workers' work. It is to the point that it has surpassed other mail tools such as Gmail. It is a perfect mix between Gmail, Messenger and Dropbox. Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files very quickly and in a very organized manner. I truly believe I will definitely have a hard time doing without Front in my next jobs. Pros Front has become an absolute essential to my work and my co-workers' work. It is to the point that it has surpassed other mail tools such as Gmail. It is a perfect mix between Gmail, Messenger and Dropbox. Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files very quickly and in a very organized manner. I truly believe I will definitely have a hard time doing without Front in my next jobs. Cons I have nothing to dislike about this software, except for the fact that I had difficulties in the beginning to correctly see my number of emails in my Inbox. Review Source Are B. CEO Accounting Used the software for: 2+ years ### "KEEP AWAY!" November 3, 2018 1.0 Worst customer experience I have ever seen! They promised one price, but after about a year they suddenly doubled the price without even telling us. Suddenly 15 000 USD was withdrawn from our account. Borderline steeling if you ask me. Pros The way they priced the product before doubling the price. Cons Doubling the price without telling us. Stole 15 000 USD from our account and cannot explain how they calculated that amount. Review Source Response from Front March 1, 2019 Thank you for sharing your feedback. Trust and integrity are critical to how we run our business and so we take these accusations incredibly seriously. However, we must correct the record. Our team spent considerable time explaining your invoices to you, tried for three months to give you a price similar to the discounted one you originally had, and extended the timeline of a commercial offer. We regret that you were still not satisfied with the offer and would be happy to start the conversation again if you wish to do so. VR Verified Reviewer Controller Accounting Used the software for: 2+ years ### "Best app if you work as a team" May 14, 2022 5.0 It's very good app Pros I simply love this app, even though I don't like it at first, now I love it. You can assign the email to relevant team members. So no ball drops between two players. Cons It's a little confusing to start but soon you will love it. Review Source BM Bryce M. Chief Marketing Officer Marketing and Advertising Used the software for: I used a free trial ### "Seems like a decent platform but they ask too much trust in their pricing model, don't recommend" June 5, 2023 3.0 I felt the sales process was pushy. No where on the website pricing does it say there's a minimum number of seats required for their Growth and Scale model. Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from \[sensitive content hidden\] Sellman in their sales department that said "10 user minimum, 12 month agreement only--no monthly option, annual billing nad $1188 per user per year." all matter of fact like, "If you don't want to do this, don't even bother." when I queried this, I was sheepishly told the minimum was 5 users, not 10 but what little trust I had for a platform that asserts a pushy annual rate, payment upfront with no real platform experience was lost at that point.I felt this was a total bait-and-switch compared to what their website pricing model appears like. With a zero refund policy but yet demanding minimum user amounts AND no monthly trial period, just a flat "Pay me money now"? I can't ever recommend this tool. Pros I appreciated the all-in-one functionality Front seemed to have--way more tools than we actually needed. Cons Their pricing model is an incredibly bloody gouge. ONLY annual billing, all due at signing, minimum seat count of 2 seats and their terms say NO refunds. Meanwhile their trial service doesn't actually even have full functionality to test that it works with integrations. Review Source RM Rick M. Business Analyst Information Technology and Services Used the software for: 6-12 months ### "Front - the email client that is so much more" July 17, 2020 5.0 Directors at our company claimed they were able to achieve ‘inbox zero’ for the first time ever using Front. The concept of assigning emails to people to action has replaced the need for a separate ticketing system. Pros It’s like UX designers at Apple decided to make an email client. But not just any email client. One that can beautifully handle all communication channels (SMS, Twitter, live chat). Then they thought through every. single. detail. You’d think that would be enough. But someone there clearly said “let’s make this infinitely extensible through a rich integration ecosystem” - and then they did. If you’re thinking it can’t be as good as it sounds, you need to try it. I can honestly say it’s the first email client I’m happy to use since Gmail introduced Inbox. Did I mention Front somehow managed to make Gmail and Slack have a lovechild? Yep - you can internally comment on emails. It’s paradigm-changing! Cons The calendar isn’t perfect but is handy in a pinch. The contact feature is surprisingly lacking in functionality compared with the rest of the app. The analytics reports could be more customisable. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing Front Purely usability and functionality. Review Source BO Breno O. Broker Logistics and Supply Chain Used the software for: 2+ years ### "Great email software" October 10, 2023 5.0 My overall experience has been positive. The software is very good and fulfills basically all our company's expectations. Pros I like it a lot how we can keep our inbox organized. We also have the feature of tagging and asking for team members to check the email or send it to new inboxes within the same company. We can also snooze the email. We like the platform a lot! Cons One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox loses access to the conversation. Review Source VR Verified Reviewer Director of Customer Success Education Management Used the software for: 1-2 years ### "Great aggregator tool for Customer Success" July 14, 2020 5.0 I lead a customer success team that uses Front daily. Pros I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5). We stay connected on each user, and can easily run reports and track year over year metrics. We especially like the ability to chat back and forth before we respond to tricky situations, and the ability to Snooze. Cons I would love for more integrations - specifically survey functionality, or the ability to have automation once you close out an email/chat. We have this on intercom but it lives within the intercom platform now. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front I like that it can pull together everything, and be accessed on the go. Review Source VR Verified Reviewer Director of Customer Success Information Technology and Services Used the software for: Less than 6 months ### "Great Idea in Theory, Terrible Execution " December 5, 2022 2.0 Pros It's nice for when you are retroactively researching communication with a client because it can pull it all together. Cons It's a disorganized jumble of communication. It's hard to organize and keep track of everything as you're responding to it. Several members of our team find it really overwhelming and unpleasant from a UX perspective. Review Source JS Jessica S. Co-founder Biotechnology Used the software for: 6-12 months ### "Multiplayer email! Can't believe some people don't use this" May 25, 2020 5.0 Fantastic! We are a team of two, and one of us is the main visionary, the other is the one communicating with customers. We needed a quick and efficient way of having one person write an email, the other person check it and add notes, and both parties okaying it before sending. Also, with customer support, it's nice to be able to store responses I use a lot, and quickly modify them to suit the individual recipient. Front helps us in these two ways, primarily, and that makes it by far worth the money. Pros Being able to chat with coworkers about emails before they send. Being able to take over a draft someone else wrote, and send from my account, and share drafts with colleagues and have them edit, take them over, OR just give them back to me. Basically it's multiplayer mode for email. And I love the canned responses feature. Cons There are issues with the canned responses that make it not 100% efficient. Example: hard to filter canned responses other than by keyword in the title, not easy to make quick edits to them or replace an old one. Maybe because not everyone likes that feature other than me. But it still works and I have confidence it will improve in the future. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Gmail didn't have multiplayer mode. Also, because my co-founder said Front would be worth trying, and seemed like it would really help us tag team emailing. Review Source LM Lucas M. Operations Manager Real Estate Used the software for: 2+ years ### "Very useful & hassle-free email management software! " August 11, 2020 5.0 With Front I save time and do not miss important emails. Pros Front is so easy to use. Email management, allocation, and organisation are perfectly set up to make the user's life easy. The snooze feature helps cleaning the inbox from non urgent emails and organize the day or week accordingly. Shared inbox is very useful to assign specific conversations or issues to the correct person to action. Templates and tags are also great to save time. Cons Honestly I have no Cons about Front. I've used it for the past 3 years and couldn't be happier with this software. Review Source VR Verified Reviewer Client Success Champion Computer Software Used the software for: 6-12 months ### "Eh, it's okay. It's really buggy" July 5, 2018 3.0 Pros I like the snoozing feature, as well as the API abilities since my company has built out a robust sidebar Cons Very buggy. For a while you had to scroll on the page in order to even send an email. It also doesn't have a 24 hour snooze option which is ridiculous and leads to all our emails being reopened at the exact same time. There should be an ability to create custom snooze times. The analytics are also not great Review Source Response from Front July 10, 2018 I am happy that you enjoy Front's snoozing feature, and API abilities. I am confused to how buggy the app seems to be for you ¿ this is a piece of feedback that we almost never receive. Would you mind sharing with our team the issues that you are experiencing so that we best address them? (support@frontapp.com). You can definitely use our custom snooze feature, and snooze a message to any date at any time. There are also a variety of set snooze options that you can use (1h, 2h, 4h, next day at various times, 2 days, 4 days, 1 week... or custom). We are currently working on enhancing our analytics ¿ we would love to hear more from you (support@frontapp.com) on your feedback as a user of this feature; if you don't mind sharing. Thanks for your feedback. Olivier from Front VR Verified Reviewer BDR Renewables & Environment Used the software for: 6-12 months ### "I didn't even know I needed Front until I had it" May 28, 2021 5.0 My overall experience with Front has been overwhelmingly positive. Pros My favorite feature is that I can share emails with people in my organization without having to forward them and create a messy chain. Cons Nothing comes to mind, Front has been great. Review Source Julian J. Founder Consumer Electronics Used the software for: 2+ years ### "Make email your superpower. " April 23, 2020 5.0 Pros it's very convenient to have ALL of your company's communication in ONE place. Nothing slips through the cracks - from emails/facebook messages/tweets and text messages you name it it's all there. It's very intuitive to talk with the team and get back to customers/prospects with an answer. A win win and great investment for company that works digitally. Cons It takes a while to onboard the whole team and get them to understand all the features. Also it's quite pricey per user per month. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source JB Justin B. Sales Engineer Computer Software Used the software for: 6-12 months ### "Communication Between Departments and Easy Automation" August 28, 2020 5.0 Experience with Front App has been great. All the way from Pre-Sales, Implementation, Deployment, and ongoing support. Pros The ability to simply @mention someone in an email thread helped smooth out efficiency with our external communications. Before using FrontApp, we would either have to forward email threads or link to email threads in Slack. Now, if our teams need assistance from other departments, they can use an @mention to give immediate context to the helping party. Creating Rules using conditions is a breeze and is powerful using their rules editor. Cons Some of the "Comment" features were lacking--rich text formatting needed to be in markdown format, no pinned comments, closing edited comments. That being said, they had a recent update that completely addressed all those issues. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front We really did not enjoy the "type over this line" experience that Zendesk presented to our customers. We're humans and we wanted to make sure that we could preserve that in our customer interactions. It also helped that the User Interface and set up of Front was intuitive. Review Source Ethan K. Customer Support Specialist + Account Manager Information Technology and Services Used the software for: 1-2 years ### "Front App made my customer support job a breeze 99% of the time." January 30, 2019 5.0 Pros The internal commenting system was instrumental to make sure everyone on the team knew where we were with a specific ticket. The ability to build custom modules for the program allowed our dev team to hook up our customer database to Front to easily search any relevant piece of info we needed without having to leave the program. Cons They recently updated the UI to be more modern and user friendly, but unfortunately hid or removed a lot of the features that were in the forefront with the old design. You can still access most of them, but they now require a few extra clicks, which can interrupt work flow. Review Source Response from Front January 31, 2019 Hi Ethan, thanks for taking the time to review Front! We are so pleased to hear how we've made your job easier. And thank you for the constructive feedback on the workflow issues. Our product development team is continuously working on improvements there. Christian T. Director of Business Intelligence Accounting Used the software for: 1-2 years ### "Just what we needed" June 11, 2020 5.0 Amazing. It has been so helpful for us to manage our client inboxes and emails. It has literally moved us out of gmail hell into email heaven. Pros Great help in setting up, Easy to maintain, transparent in billing, Great customer service, Love being able to comment internally on emails, sharing them, collaborating on drafts, and having internal discussions on emails. Cons It is rather expensive for our use, but still worth the money for us. When we share a link, if the email hasn't been shared with a specific individual, the link won't work for them until they have express permission. Reason for choosing Front Best fit. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Ease of management and all of the features. Review Source VR Verified Reviewer Senior Editor Internet Used the software for: 1-2 years ### "Making Working Remotely Easier" December 6, 2018 4.0 Pros I work remotely, as does the rest of the team I belong to, and using Front to coordinate client emails is essential to presenting a united front in terms of responses and feedback. The ability to tag, comment and reassign is especially helpful in providing clients with a consistent and uniform voice when answering. Cons If I had something that I like least about Front, it is the problems that can arise from someone re-opening an already archived email. It can cause the email to show up in the inbox of the individual who archived it and nothing can be done with it, and it is a pain to make it re-archive. Review Source Response from Front January 31, 2019 Hi there, thanks for taking the time to review Front! We are so pleased to hear how we've made your job easier. And thank you for the constructive feedback on archive. Our product development team is continuously working on improvements there. JK Justin K. Bellhop Acquisition Manager Consumer Services Used the software for: 2+ years ### "Front Review" July 23, 2019 4.0 Overall, Front allows my team and I the ability to respond promptly to each mover around the country without having to switch screens. Pros I work at the HQ of a moving company (Bellhops) and my job consists of constantly messaging our movers in the field spread over 25+ cities around the country. The best thing about Front is the ability to prioritize messages involving conversations that are more pertinent than others. Some are urgent and need to be handled right away, and others aren't and Front allows the visibility to determine the difference. My personal favorite attribute is the 'following' inbox including all active conversations you're apart of. Cons It would be great to see front integrate with software used by our company so we wouldn't have to input new contacts once we hire a mover in the field. This may already be available, or in the works. Alternatives considered [Kustomer](https://www.capterra.com/p/158128/Kustomer/) Review Source VR Verified Reviewer Partner Operations Manager Financial Services Used the software for: 1-2 years ### "Best Collaborative Shared Inbox Tool out there" February 26, 2020 5.0 Pros The key feature that differentiates Front is that it has collaborative shared inboxes that enable us to create shared drafts, comment/communicate on threads, and manage email communications super effectively. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively. Cons I wish there were more productivity / super-user oriented features that were more robust. There are some quirks about the workflows that make it slower for us to use. This is not a deal-breaker, but I wish it could be better. Alternatives considered [Superhuman](https://www.capterra.com/p/199278/Superhuman/) Review Source VR Verified Reviewer Head of Customer Support Used the software for: 2+ years ### "Front offers unsurpassed visibility between customers and your support staff." February 8, 2018 5.0 This software is the only command center for support that you need to fully engage with customers. Pros Front allows my support team to fully engage with customers and each other across platforms all within Front. We're able to see the Tweet that customer sent and if they sent multiple emails about an issue. It allows us to give their time the highest value and the highest productivity for ourselves. Cons Their pricing structure is limiting with cost per user and price hikes for additional features that would benefit the platform and experience for every user. Their support staff can also be slower to respond than would be expected for a support platform. Review Source NS Nuria S. SEM/PPC Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Really useful and pratical in terms of organization" December 8, 2022 5.0 I would recommend it without a doubt Pros The way it enables me to improve customer experience with automated workflows Cons The difficulties it may cause initially until you get used to the software Review Source VR Verified Reviewer Program Operations Computer Software Used the software for: Less than 6 months ### "Not Built for Support Teams" July 21, 2021 3.0 Our experience with Front was subpar. We should not have tried to use it as a ticketing system. Pros Front has a bunch of great features, like the ability to collaborate with team members from different departments on a single email chain. It's easy to add collaborators and give visibility to those who need it. Cons Front is not build for support teams. It will not work as a ticket management system. While you can have different team and individual inboxes, if one support agent "takes" a ticket, all other team members lose visibility and cannot follow up if needed. Understanding the metrics tracking is extremely difficult and not user friendly. It was not easy to create a dashboard for the metrics that you use most. Review Source PO Paulo O. Logistics Assitant Transportation/Trucking/Railroad Used the software for: 2+ years ### "The best email software out there!" October 6, 2023 5.0 Pros I just can't imagine working without Front. I love the features of tagging, sharing, and assigning conversations. Also, it is extremely user-friendly and handy. Their analytics is also great! Cons I really do not have anything against Front! Review Source Amity C. Executive Assistant Computer Software Used the software for: 6-12 months ### "Making inbox management easy" June 17, 2020 5.0 I am very happy to have discovered Front App, working with some clients. It makes collaboration so easy even though executive and assistant are miles apart. It's a wonderful tool for distributed teams. Pros As an assistant, I help my executive write a lot of mails on a daily basis. Front App enables me to create drafts super easily. My executive can give me context by writing a comment under a mail or can simply assign an email to me and I will know what to do. We also use Front App for her to assign me tasks. We have set up a rule where emails are sent to my withdouble.com dashboard, creating tasks in my to-do list. Cons It was not intuitive for me to set up the afore-mentioned rules but support was helpful and efficient. Also, I would like to send emails on behalf of my executive but even though I have access to her inbox, I can only prepare drafts for her and send from my own email address. Review Source Similar Products Featured ## Related categories [Email Management](https://www.capterra.com/email-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.