# Page 5 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Front the right Email Management solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Front ## Showing most helpful reviews Showing 101-125 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FP Felipe P. Team Lead TechOps Financial Services Used the software for: 6-12 months ### "Great Experience with Front" April 15, 2022 4.0 I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way. Pros The interface and how is easy to teammates collaborate and organize conversations with customers. Cons Language only in English Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation" Alternatives considered [Octadesk](https://www.capterra.com/p/192993/Octadesk/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Bird](https://www.capterra.com/p/160795/Bird/)[Movidesk](https://www.capterra.com/p/192413/Movidesk/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Front Layout, features, support, sales proccess, pricing. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We didn't like Zendesk layout and support Review Source SN Sione N. Customer Success Manager Higher Education Used the software for: 2+ years ### "Front Review" August 7, 2020 4.0 Overall, it's been a great experience with Front. I appreciate the regular communication made by the Front team via email or update notices within the app. Pros Front is a great option for teams that work closely with/share the same clients. That's our primary reason for purchasing Front, the ability to tag teammates on emails and have dialogue about situations, how to respond to a particular email, etc. I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front. Cons From day 1 I've wanted to see development of folders for organizational purposes when archiving emails (not a fan of pinning, but I understand others may love it). I've also hoped for most robust developments with sequencing, it's stay pretty much the same since I started using the feature a few years ago. Review Source FD Federico D. Software developer Printing Used the software for: 6-12 months ### "Email overflow management" January 18, 2023 5.0 Positive experience overall. Pros I loved the Inbox -> Channels system. We were able to organize the mess that several shared Exchange mailboxes brought us over time.We now have a bird eye view of everything. Assignments and comments made it easy to reroute conversations as needed. Cons It lacks an Italian translation. Most of us don't know English, but the tool was valuable enough that we made the necessary steps to abilitate non-english collegues to use Front. Reason for choosing Front API integrations and Customization Review Source KK Kelly K. Business Support Consumer Goods Used the software for: 1-2 years ### "Front Helps Us Prioritize" February 20, 2023 5.0 We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group. You can assign an email to someone, or share it with your thoughts. Spam is filtered out and any that get through the cracks are corrected with a touch of the button. The mobile app is streamlined as well. Pros Ability to make notes and share with teammates directly on an email without engaging the sender. Auto Sorting/Tagging emails keeps organization on track. Setup and notifications are simple and customer service is responsive and helpful. Cons The initial launch can be intimidating without a little in-depth training. The feature-rich views and options take a little getting used to when coming from a standard email system. Review Source IS Irfanudeen S. Senior Inside Sales Specialist Higher Education Used the software for: 6-12 months ### "Do Live Chat with your peers with Front" August 27, 2022 4.0 I experienced a decent performance in the Front web version, and unstable mobile application format. Pros The best about Front is we can easily share the files like pdf, docs, jpegs with the teammates. Flock is very light to use with simple features. Flock consume less data and cache low memory to operate. Cons Flock will not support gif sharing, video sharing. The mobile application format contains bugs. Review Source JL John L. Director Graphic Design Used the software for: 6-12 months ### "The best email software I've used" April 24, 2020 4.0 It's revolutionised the way we run things. For a company that interacted with 90% of it's customers on Etsy, it was always a bit of a chore when someone wanted to email. Now with front, I would say we're 80% emails and we encourage even our Etsy customers to email us directly. Pros It's simplifies complex processes, breaks down your work into digestible chunks. It's intuitive, straightforward and has lots of time saving tricks and tips. Cons There's a couple of features that would be really handy, that I've requested a couple of times . For example, dragging and dropping a jpeg into an email, adds it as an inline image. I would like a preference to select to have all files - regardless of format, to be added as an attachment. I'm also unable to change my Download Location in my preferences, it simply doesn't work when I try to change this. Granted, I haven't reported this yet and I'm sure they'd be very helpful in solving this. Reason for choosing Front N/a Switched from [MailsSoftware Thunderbird to Outlook Converter](https://www.capterra.com/p/190251/MailsSoftware-Thunderbird-to-Outlook-Converter/) I used Front at a previous company I worked for, so I was familiar with the system and really liked it. Review Source VR Verified Reviewer Director of eCommerce and Marketing Retail Used the software for: 6-12 months ### "Great Collaboration Tool but Highly Non-Customizable and Expensive" November 2, 2018 4.0 After a year of using it, the software has definitely shown that if you're not collaborating on emails, you've been missing out. BUT, the lack of flexibility in the software has me searching out other options for an email client. Pros This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice. Cons No built-in spam filtering. Have to use your own email provider for that. Extras like additional roles and the ability to separate teams is too expensive. The software can't be customized aside from creating rules, which don't always cover what you needed done. Review Source Response from Front January 31, 2019 Hi there, thanks for taking the time to review Front! We're sorry to hear we haven't completely met your needs. We are in the midst of re-evaluating our pricing so hopefully you can reconsider us again soon. AK Alex K. Account Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Front Email Platform Review" October 1, 2020 5.0 My experience has been great - This has helped our teams much more effectively manage email traffic (both internally and externally with our clients), saving every employee time to focus on higher -level tasks and priorities. Pros Really helps drive effective organizational email management through a few different tools that eliminate duplicate conversations and make it simple to pull prior email conversations via the cloud Cons It will take some time if you are used to all of the MS Office features that come with Outlook. If you are used to gmail, it shouldn't be much of a problem to transition Review Source CM Clayton M. Sr. Manager Client Experience Package/Freight Delivery Used the software for: I used a free trial ### "Front Review" June 4, 2024 5.0 Pros My company did a trial of Front because we were in the market for a ticketing/email tool. I found it to be very user friendly and intuitive. It had a lot of good features and felt very similar to use as Outlook, but with much better reporting features. Cons There wasn't anything I disliked. Ultimately, the company didn't move forward with it. But I really liked it and was pushing to use it for my team. Review Source Response from Front October 1, 2024 Hi Clayton, thank you for the positive review of Front! We hope your team is open to trying again in the future. We have some exciting new features launching very soon 👀 CS Christian S. Customer Success Manager Information Technology and Services Used the software for: 6-12 months ### "I do not know any program which helps like Front to manage the mass of emails" September 28, 2020 4.0 I felt in Love with Front after start using it. It sounds weird but the software is great. There is still a lot to improve but day by day I love to work with. We are using Front even as our Customer Support Ticket System. With the rules, tags and integrations we could improve our time to answer and the collaboration between the teams. Recommended! Pros Manage the mass of emails Rules Canned Responses Automation Responsibilities Tagging Cons Workflow Management System Analytics Better Contact List - to work with Organizations and not only persons Review Source FM Felipe M. Logistics Coordinator Logistics and Supply Chain Used the software for: 1-2 years ### "My experience with Front " September 26, 2023 5.0 My overall experience with Front has been more than I expected, the live comments, tagging features, and mail management has really grown in me. Pros I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our team members to have a adequate communication. Cons I did not find points I do not like about Front. Review Source HF Hillary F. Enterprise Customer Success Manager Marketing and Advertising Used the software for: 1-2 years ### "Big Fan of Front" September 29, 2020 5.0 My overall experience with Front has always been positive, and I never want to switch to another email platform! Pros Front has really cool features that drastically help my work flow. With the snooze feature, I can keep my inbox clean while never missing a follow up with a customer. The comment feature allows me to chat with a teammate about a customer email that affects us both, and shared drafts are perfect for collaborating on responses. I can also create meetings links for customers to schedule a meeting with me right there in Front! Cons Sometimes I do miss dragging an email into a folder and having it pop back into my inbox when the customer responds. Front has tagging, but I have found that I still miss using folders. Review Source CM Chris M. Director Accounting Used the software for: 2+ years ### "Great product, occasionally painful sales team." January 18, 2023 5.0 Generally, it's great. There are some services we don't use, but equally we don't pay for them. We used to regularly get upsell attempts which grated a bit, but thankfully these have slowed. Pros Helps us work as a team:- Senior staff liaise with clients, getting junior staff to assist on tasks.- Covering inboxes of people on holiday/study/sick. Cons Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar. Review Source BW Bryant W. Project Manager Legal Services Used the software for: 1-2 years ### "Great email platform for team collaboration" June 3, 2020 4.0 Our team can provide support to our clients around the clock and share drafts with each other, ensuring that all clients receive the attention needed while providing our team with opportunities to collaborate on responses and communication strategies. Pros The shared inbox is a great feature for our client service team. We provide 24 hour support, and being able to assign open emails to available team members ensures that our clients can receive acknowledgement and support when needed. I also enjoy the various integrations with other systems that are available (contacts, calendars, proprietary workflow management systems, etc.). The Front support team is also accessible and responsive to issues and requests. Cons The notification settings seem spotty - I either receive none or a notification for everything, whether or not the email is assigned to me. Additionally, there are quite a few service delays or interruptions. Occasionally the inbox counts can be off from the actual numbers of emails therein. Review Source MB Mac B. Sales Channel Coordinator Consumer Goods Used the software for: 1-2 years ### "Great way to keep organized with multiple inboxes" November 3, 2022 4.0 Overall great software and I would highly recommend it to teams over using outlook or any other email platform. Pros Front has been great for me to tune in to customer success email inboxes and my own personal inbox. It's awesome to have all emails filtered into one inbox, and I appreciate being able to tag a coworker on an email. The email templates are awesome and I like that I can attach files to a template. Cons I honestly do not have many complaints. The mobile app is a bit glitchy when searching for keywords in emails, but that is all. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: I used a free trial ### "#1 customer communication unified hub for managing all types of conversations" December 31, 2022 5.0 The overall experience was excellent, and it definitely provided value to my problems. Pros I like the most that I can easily connect different communication channels like email, SMS, WhatsApp, etc. I was easily able to share knowledge and collaborate with my team in real-time, especially when the issue was for a critical issue raised by a high-paying customer. I was able to get a complete birds-eye view for all the information relevant with the customers like what was the message, details of ticket, which person from my team addressed it. It brings transparency in the entire team, and addresses the needs of my business. Cons I did not like their chat bot for Front relevant issues was not accurate, and it took me a lot of steps just to connect with a real human for clarifying my doubts. Review Source Vivian A. H. Associate Used the software for: 6-12 months ### " It allows you to sync your email and keep your mail organized." March 21, 2018 5.0 I can answer emails on-the-go and it allows me to sync it with my salesforce account. Pros The interface is very attractive in comparison with other software. I really like the option that allows you to assign emails on-the-go and the way it organizes your mail. Also, that you can add your own automated responses which makes easier your workflow when sending important emails to clients. Cons I think the monster faces that the software had initially were a unique characteristic that nobody else had. You should switch back to that version or add the option. Usually, the app takes some time to load and it can be very frustrating. Seeing things load quickly, or at the very least improves the user experience. Review Source VR Verified Reviewer Customer Service Consumer Services Used the software for: 1-2 years ### "Still a good helpdesk" September 30, 2020 4.0 I use it to reply tickets for customers every day. It's a solid helpdesk and on par with the best helpdesk out there. Pros \-Basic function of replying tickets to customer, internal notes (or comments), and plugin of backend software is there and performing quite well. -Tags for everything that you need and color-coded. Cons Plugin is a little bit confusing. Sometimes it's hard to differentiate which one is order and subscriptions due to the top down feature and no different color line. Review Source Gurvinder K. Internet judge Information Technology and Services Used the software for: 6-12 months ### "''Great communication hub tool ever''" May 31, 2022 5.0 I recommend it to all. Good for businesses. Pros Easy and fast for use daily. Everything is smooth and seamless yet efficient. I can assign with my team in the same inbox too. Power to prioritize massages with conversation. I can multiple things with this. Everything is well organised and easy to use. Easy to learn and easy to use. Cons I like this. 1 thin calendar is not good but can be handled. SOmetimes team takes time to use the new interface. But with that so so many good features in this too. Like multiple things can be done with. Very helpful and easy to use. Review Source JS John S. Co-founder/Developer Information Technology and Services Used the software for: 2+ years ### "Good for years now a slap in the face" March 7, 2021 1.0 Things were going nicely for years. A few awkward changes, some downtime but we got through it and were happy. Now we've got this email with "Today, your Front account is on a custom plan. According to our records, your discounted pricing is set to expire on March 13, 2021, 00:00 UTC. At that time, you will be transitioned to our standard plan prices, and your monthly bill will change from $482 to $677." That is not a nice pricing change. Ever heard of grandfathering? You don't hit your loyal customers with some line about their pricing being a "custom" "discount" and hit the with a 40% hike. This greedy play makes me worry about the future of Front. Pros Easy to manage various inboxes The UI is nice Ties channels togeter nicely Cons Nasty price hike You need to adapt to their way of doing things Some downtime Review Source Jan Z. Co-founder Biotechnology Used the software for: 6-12 months ### "We wouldn't be the same without Front" May 28, 2020 5.0 Front is the backbone of communications, from talking with customers, taking care of signups and inquiries and handling customer support, Front lets us do all of that remotely. Pros Front helps us respond so much faster as we collaborate on high impact messages and it lets us know what each other's doing. The support team is also really fast and reliable. Cons Runs on Electron, so can be a bit slow. Some missing features but the team is iterating really quickly. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Tried a very cheap trial and fell in love with it Review Source VR Verified Reviewer Brazil, Central America Operations Manager Computer Software Used the software for: 1-2 years ### "Improvements in the past quarter" January 10, 2019 5.0 I liked it overall; it allowed my team to use a shared inbox, and assign 'cases' to others on the team. It was efficient, and had a great built-in tagging system as well. Pros There have been many improvements made in the past few months; the user interface is much more streamlined, and it has fewer bugs - I rarely experience crashes with this app. Cons I wish it could have been better integrated with other applications such as Outlook; it would be great to have integration with other tools and software. Review Source Response from Front January 31, 2019 Hi there, thanks for taking the time to review Front! JE Jennifer E. Relationship Manager Individual & Family Services Used the software for: 6-12 months ### "East to use, excellent team tool" August 23, 2022 5.0 Pros I love that we can all be in the know without having to forward emails, possibly missing crucial details. Being able to share the conversation with those who need the information is essential. Cons I haven't found a con yet, except because it is easy to see across many platforms, I find myself checking it in off hours. I still snooze it for later but can then deal with emergencies as they arise. Review Source Zachary M. Client Success Computer Software Used the software for: 6-12 months ### "Used to be great then they fell." January 9, 2019 2.0 Pros Easy to use software. They used to great. Cons They changed the UI without the option to use the old one. Removed a lot of features. Horrid Customer Support. Doesn't respond to critical feedback. Removed features and suggested that we adopt their methods of handling support (who does that?) Review Source Response from Front February 19, 2019 Hi Zachary, We appreciate you taking the time to share your feedback with us, and we're really sorry to hear you are having a poor experience with the the new app. That is absolutely not what we strive for! Our support team tries to be as responsive as possible to help you get the most out of Front. If you have further thoughts to share or issues you're experiencing, we'd love to hear from you at team@frontapp.com or through our in-app chat. SB Sandrine B. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Incredible experience for our clients !" September 3, 2020 5.0 Pros Sharing messages without having to forward them, being able to have internal conversations within a message, the mobile version, canned responses, ... the best multi-user inbox app I used so far. Cons The interface is not so easy to learn and the contact feature is not customizable enough Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.