# Page 6 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Front the right Email Management solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Front ## Showing most helpful reviews Showing 126-150 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stefanos S. Business Operations Assistant Computer Software Used the software for: 1-2 years ### "Excellent tool for a team that has a number of email accounts!" September 6, 2017 5.0 Centralized mail management was the main reason for choosing Front. It is a great tool indeed. Pros Front if used correctly can be a powerful service. We use it for our company. Everyone has access to Front with their personal account (after they get invited) and they can manage themselves which inboxes to receive emails from. The main features that I see are the following: - User friendly interface - Customization - Excellent support All in all I would recommend it for anyone searching for such a service. We are very pleased so far. Cons Front hasn't got many things going the wrong way. If I should say something that would be that at first glance it might be a bit too much and intimidating to have all those inboxes and emails coming in but after you find your way around Front you realize that it was just wedding jitters! Everything turns out fine in the end :) Review Source EW Elizabeth W. Executive Assistant Design Used the software for: Less than 6 months ### "Front is a game changer for executive assistants" December 12, 2022 5.0 I was new to Front when I joined my latest company this year and going forward, I would ask any executive I work with to use this app to help me free up their time. Pros Front allows me to be in my executive's inbox with so many more sorting features than just sharing an email login. The ability to keep my CEO at inbox zero, while sorting emails into various categories, prioritized for attention, has brought the time he wastes on inbox management to zero. He can immediately start replying/responding/assigning. The ability to comment internally within the email helps us assign and decision make without an extra slack ping. The spam rule creator has pared that cumbersome task down completely. Assigning emails helps us get work done without an extra conversation. All these time savers have added up to a significant lift in daily flow and efficiency. Cons Front was a bit of a learning curve the first couple of weeks -- figuring out where emails went when using certain features. If ease of ux / walk through was addressed, it would be the only improvement I could ask for. Review Source PD Philipp D. Director Logistics and Supply Chain Used the software for: 1-2 years ### "Communications hub for sales and customer support" December 28, 2021 5.0 For us this is a central communication tool for the customer support and sales communications. Pros Great intuitive interface, convenience, high level of possible customisations and API integrations. Great possibilities in team sharing and communications Cons Some necessary features may be expensive, for us this was integration with HubSpot and CloudTalk, but overall reasonably prices. Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) Previous solution was lacking functionality and integration options Review Source HB Heather B. Park City Office Administrator Hospitality Used the software for: 6-12 months ### "Great value, good product, but could still use some improvements" March 12, 2020 5.0 It has been helpful for our company to have the ability to sort our emails by market and then assign each email to the appropriate team member. It is also helpful to be able to see the number of emails in team member inboxes and when they are online, in order to better determine who may need help. Having the ability to at mention a team member or share a draft with another member of the team is helpful for the company as well. Pros I really like the ability to set timers for emails to reappear in my inbox, and having the ability to assign and @mention team members are also helpful features that use daily. Cons I still miss having actual folders. I feel like it gets confusing using tags and having my emails sometimes auto-archive. I actually missed including some invoices on my month-end statements last month, because those emails archived and I didn't see them in my open tab in under that tag. I also recently discovered that we can't use our mail merge app with Front. In our industry having the ability to use a mass-mailout software or app is very important. Review Source VR Verified Reviewer Manager Real Estate Used the software for: 6-12 months ### "Front" September 24, 2020 5.0 Switching from Freshdesk to Front was seamless for us. It's a clean experience and so simple to use. Pros We have loved how easy it is to collaborate with our team on emails. It is simple to assign emails, add tags, leave notes, and transfer between teams. Cons If you unassign yourself from an email you will still get notifications unless you specifically "mute & archive" the email. Review Source AG Adrian G. Virtual Assistant Oil & Energy Used the software for: 1-2 years ### "The Future of Email is Here --- Front" July 25, 2022 5.0 Pros Easy to use and teach. Communication within teams is enhanced as well as any collaboration between them. Front's support is the best out there. They are friendly, quick to respond, and most importantly, honest---you must love them for that. Cons No. I loved everything. Was simple to implement, learn, teach and use. My inbox has never been so organized! Review Source VR Verified Reviewer Dispatch Translation and Localization Used the software for: Less than 6 months ### "front review" May 3, 2023 5.0 Pros Categories, archiving, tags, assigning, commenting that recipients can't see, shareable drafts Cons i mostly liked everything, no much cons, for now it's all functioning great Review Source MG Mallory G. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Collaboration with Front is so easy!" September 11, 2020 5.0 Pros I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability. It helps me keep my inbox clean, while still allowing me to follow up at a time of my choosing! Cons I still use the Gmail calendar interface. I think improvements have been made to Front's calendar though, so I need to check it out again. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Others at my company were using Front, so I decided to give it a try. I was skeptical because I really like my labels and folders in Gmail, but I haven't missed them! Review Source SB Stefany B. Owner Real Estate Used the software for: 1-2 years ### "Organized and Efficient " October 13, 2016 5.0 My company uses Front in a way that it was not created. I say this because the company accommodated our use rather than letting us go. Because of this allowance, they have made our day to day use of hundreds of emails efficient and effective. We are able to assign incoming email, share with unlimited employees and a number of integrations keeps the app connected to our CRM and other integral apps. Folders allow us to keep a very organized view of our incoming mail stream with employees that are offsite or in different countries. The number one reason for choosing Front was their phone app. Beautifully designed and easy enough to use by my least technical employee with ease. Compatible with IOS and Android. There are regualr upgrades so they are a growing and innovative group of people. Their willingness to work with us and even take suggestions for upgrades was a deciding factor to stick with Front. Pros Easy to use, scalable to any size company and has a fantastic phone app. Cons No issues so far. Review Source VR Verified Reviewer Manager of Systems & Analytics Staffing and Recruiting Used the software for: 6-12 months ### "Front has increased our efficiency" February 12, 2019 5.0 Pros There is no question that Front has allowed us to internally increase our efficiency when it comes to handling tasks both internal & external. It's incredibly important that we maintain our image of being a responsive provider to work with, because our clients need to see the value factor present when comparing us to competitors. The ease of getting users setup & ready to assign/receive tasks makes it about as painless of an implementation as any software on the market. Cons Nothing substantial enough to include here--it's been a wonderful experience so far for us. Review Source CA Celeste A. Experience Specialist Real Estate Used the software for: 6-12 months ### "Front Is a Team-Saver" May 6, 2020 5.0 Pros My team uses Front to save face. We can send and see emails from our team address in one place easily. When one team member is out sick, we can easily find that thread and pick up without missing a beat. I also love that we can share threads without showing the recipient all of our personal email addresses by using the chat function and the tagging function. This helps us keep all the incoming emails going into the preferred email channel since we don't have to share our personal address to prospects or clients. Cons I do not have a con that I can think of. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Front We chose Front over Calendly because it solved our initial problem of scheduling, as well as another problem we didn't know we had — consistent communication. Review Source Kim C. Consumer Financing Specialist Education Management Used the software for: Less than 6 months ### "Email with built-in task management" January 29, 2019 4.0 I use front to manage my own work email and to manage and respond to a few group email lists. (Email addresses managed by multiple people). I can see what emails have been responded to and by whom, note who is owning what messages, and add tags related to subject / timelines. Using front helps me keep our customer-service facing email accounts organized! Pros I love that Front feels like a traditional email software, but it has built in features that make my job so much easier- I can add multiple tags to emails, add notes to colleagues, and can keep emails organized by teams. Cons There is not an easy way to set up out-of-office messages for teams. There are some work-arounds in the settings but if my whole team is out for a holiday, I wish there was an easier way to create a quick setting. Review Source Response from Front January 31, 2019 Hi Kim, thanks for taking the time to review Front! We are so pleased to hear how we've made your job easier. And thank you for the constructive feedback on out of office responses. We'll pass this along to our product development team. JG Jennifer G. President Legal Services Used the software for: 6-12 months ### "We LOVE Front!" August 26, 2020 5.0 Overall, we are VERY happy with Front and honestly don't know how we went this long without using it. Pros Front helps us organize emails on a level we never knew was possible. It assists with workflow and avoids emails getting lost or not addressed. Cons There is a learning curve, and there are some features it does not have that we think would definitely help it be more robust. Review Source Brittany L. Marketing Coordinator Furniture Used the software for: 1-2 years ### "Can I use Front in my personal life?" September 3, 2020 5.0 Pros Tagging tagging tagging- The ability to tag others in emails has been a total game-changer for us! Not having to forward emails between coworkers and being able to generally eliminate long drawn-out email chains is a huge time-saver and makes the entire email experience so much more enjoyable and efficient. Cons The search functionality is definitely something that could be improved upon. Review Source BZ Brittany Z. Controller Accounting Used the software for: 1-2 years ### "Front streamlines all forms of communication!" December 19, 2019 5.0 Front allows us to automate a lot of our communication and integrates seamlessly with our workflow systems. It has kept my team organized and efficient. Pros I love that everything is in one place! If I need to see e-mails from multiple client inboxes, it's all in my team inboxes. I can also add as many personal inboxes as I want and all the emails show up in one inbox in Front with color tags to differentiate the actual e-mail addresses they came from. If I need to communicate with my team regarding tasks in Front, the comment tool makes it easy. I can use the Asana integration to create workflow tasks without ever leaving the Front app. Cons The biggest downside of Front is the pricing. It's a bit expensive for only being one piece of our operational tech stack but we think it's worth it. Review Source DEBI B. Listener Civic & Social Organization Used the software for: 6-12 months ### "Great product " September 24, 2020 5.0 I really like this app for communicating with people anonymously. Pros I like that you can connect it to your email. I also like how it separates new messages from old messages. Another great thing is that you can message anonymously. Cons There seems to be a glitch in the app where it automatically archived new messages once you have replied. Review Source HK Hannah K. COO Financial Services Used the software for: 2+ years ### "Front is a fantastic tool for teams on a budget" November 16, 2022 4.0 Pros It allows us to track and manage emails in a team inbox (support team) and stay organized Cons Although the lower tier pricing is reasonable, in order to get analytics or have several team members on the account, the price jumps astronomically. To the point where that's out of reach for most small businesses. But the reporting would be fantastic to have access to. The biggest con to Front is the limits they set on the "affordable" plan. Review Source OF Ollie F. Director E-Learning Used the software for: 6-12 months ### "Vital Software" April 29, 2020 5.0 No more missed messages, lots of time saved by not having to jump into different channels. It was very simple to set up too (also tried Zendesk which was too complicated by comparison) Pros How it brings all the channels in to one place. No more jumping between Gmail tabs, Whatsapp Web tabs, SMS on a phone (!), Facebook messenger tab. It all comes into one place. Being able to link to conversations is very useful too, as is the option to share and comment on emails - no more CCing between team members. Cons Nothing I don't like, but more integrations (in particular monday.com) would be great. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front It was far simpler to use, support got back to us right away (when Zendesk didn't) and did everything we wanted for a reasonable price. Review Source LL Liz L. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "zero support, everything is by email and comitments made and not follwoed through" September 10, 2020 3.0 Pros ability to communicate within the email strimg Cons terribel support and onboarding proces. the handoff from sales to cusotmer supprot has bene horrible. I just received an online tutorial from the support person who is suppose to be helping on board us. I am paying them for consulting services to do this, which was clearly outlined and agreed to. My sales person sent me the same video in our trial period and I didnt have time to watch it or deal with this set up, that is why I hired their professional team. this has been a terrible onbaording process, terrible. zero support, everything is by email and comitments made were not follwoed through Review Source Nicole V. Health, Wellness and Fitness Used the software for: 1-2 years ### "Awesome tool for inbox management" November 25, 2015 5.0 Our customer support team has been using FrontApp for the past year and it's totally streamlined our inbox management. You can comment on emails before responding, assign them to various people to respond, etc. It's so much easier to assign ownership to our team, to keep things from falling through the cracks. Pros They have a desktop app (+ mobile & web), they support multiple channels (emails, SMS, phone calls, tweets, Facebook messages, in app messages etc.), you can easily collaborate on drafts and see responses from different team members, email templates and reminders are very handy! If you want to manage your email all in one place you can add your individual inbox as well. And their customer support is top-notch! Cons They don’t offer a live chat feature yet - we use Olark for that. Review Source WC Whitney C. Reservations Specialist Real Estate Used the software for: 1-2 years ### "Easy to use, easy to communicate" June 8, 2020 5.0 I really do think it's great. Pros Front App is so user friendly. It just looks nice and so I don't mind spending 6 - 8 hours a day using the software. That's just a bonus on top of how easy it is to communicate in-house with the software. We are a small team, who suddenly started working remotely during the Covid-19 pandemic. It has been so easy to adapt our usual in office communication to communication within front. We can pull other members in with a quick @ mention, share drafts, work in inboxes together, and organize our various folders/inboxes. Cons The shared-with-me option can sometimes be overwhelming because suddenly EVERYTHING is shared. However, this could also be a setting thing & a personal preference. Review Source RB Riccardo B. Software Engineer Computer Software Used the software for: 1-2 years ### "Front's Daily Usage" January 18, 2023 5.0 Overall I'm satisfied with the product, it helps us a lot Pros I can write comments and tag colleagues under specific mails Cons In a conversation, when I click on a mail I will see the preview of the first mail I haven't read in that conversation. This may mislead if I am in a hurry Reason for choosing Front For the ease of usage Review Source JZ Jonathan Z. Staff Accountant Outsourcing/Offshoring Used the software for: Less than 6 months ### "This is a good basic platform for your customer care portion of business" July 3, 2019 3.0 Our experience as an internal-use product has been very good, we've been able to to keep track of any inquiry on a timely manner due to how easy it is to use this platform, I would just take some points off due to the fact that it is not the best tool to keep track of KPIs. Pros This platform is very light, it really allows you to get by your day without feeling you had to follow a too convoluted workflow since Front is designed to be very intuitive and easy to use, this allows for you to clear a high volume queue relatively fast. Cons It can come a little clunky since its meant to be simplistic, this can be an issue if what you are looking for is an advanced level of customer experience, and it could also affect the way you track your data since this platform is not too well versed on that department. Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Experimenting with the costs. Review Source Response from Front July 15, 2019 Hi Jonathan, thanks for sharing this! We're working on some analytics platform improvements later this year. We'd love to hear more about what your team is looking for if you have any specific requests around analytics, I'd love to walk through them with you! Please feel free to reach out to me directly. Eric S. Adoption & On-boarding Specialist Information Technology and Services Used the software for: 6-12 months ### "Great team inbox" July 9, 2020 5.0 The overall experience with Front is great. The feature that is mostly used is mentions, tags, comments, and email filtering to each group member. This helps us out with support. Pros You are able to share emails with your team and collectively edit, you ca mention people to view any email without needing to send them the actual mail, add tags, filter email according to each member or group, and much more. Cons The analytics feature could be more detailed, if you need more specific information. Review Source BC Ben C. Dir. of Customer Success Computer Software Used the software for: 2+ years ### "PERFECT for my use case and my approach to Customer Success" June 19, 2020 4.0 I love the Front App. This is the second time that I have purchased it for my Customer Success team and truly believe that it helps us run more efficiently. Pros The ease of being able to have conversations around emails without long email strings is really great. If you are utilizing any kind of shared inbox, Front is absolutely genius. I had a team of 8 customer success managers at my last company running a queue style email inbox, but not wanting it to feel like a ticketing system. Cons The actual inbox is not as clean to manage as Gmail, which is what I still use primarily for my direct emails. They have greatly improved their archive structure, but it still isn't quite where I would like it to be. I also tried to bring my ticketing system into Front and now get 2-3 emails per ticket rather than 1. Reason for choosing Front A little more fluid in ths shared inbox function as well as sequencing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.