# Page 7 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Front the right Email Management solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) [View alternatives](https://www.capterra.com/p/132901/Front/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Front ## Showing most helpful reviews Showing 151-175 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel M.J. B. Marketing and Advertising Used the software for: 1-2 years ### "The Future of Email" December 3, 2015 5.0 After being a loyal user of Front since I came across their website about a year ago, I couldn't even imagine using another email client. Front has made a tremendous impact with a number of organizations I consult with, significantly improving internal communications between team members and improving efficiency... in fact, I constantly find myself recommending Front to people I am speaking with. The team at Front actively listens and implements feedback from their users. They are constantly shipping new integrations and improvements. I would highly recommend Front for any organization looking to stay innovative, it's going to be the future of email. Pros Easy to use Always updating Always adding new integrations Great user interface Mobile app Affordable Cons I can no longer use any other email clients Review Source Wes B. Vice President of Operations Computer Software Used the software for: 1-2 years ### "We love front, it's been a blessing to our customer service team" June 28, 2018 4.0 Pros It's well organized and has a ton of features. They're constantly building new stuff and adding to the platform Cons It's honestly pretty buggy. Like lots of little random bugs. It feels like a lot of the functionality was thrown together quickly, but it works for the most part Review Source Mike S. Founder / SEO Specialist Marketing and Advertising Used the software for: 1-2 years ### "Best way to collaborate on emails!" May 2, 2019 5.0 We're really happy with the switch from Gmail to Front. Love the customer support! Pros I like the clean UI and the way we can work with multiple people and teams on emails. Cons The integrated chat could be done much better. Review Source MS Matt S. COO Computer Software Used the software for: 2+ years ### "Front is a winner. We love it!" April 29, 2020 5.0 Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done. We have been very happy with the product. Pros The ability to consolidate all of our communications channels in one platform is key. The modern UI and feature set are both great and this software is extremely helpful in executing our day to day communications through all of our customer-facing channels. Cons Integration was simple and we don't really have any cons to list. Review Source VR Verified Reviewer Operations Director Outsourcing/Offshoring Used the software for: Less than 6 months ### "An email client that's also your help desk. " June 29, 2019 3.0 I'm still learning on how to customize it to better fit my needs. We use this app as our internal help centre (we previously used Zendesk) and I'm optimistic on the premise of this app. Pros Its main focus is to be a collaborative platform between the users of an organization, where you can easily share, assign, tag, and answer support emails without the need to forwarding the email to the right person. And this is really great for customer/technical support, where multiple people and chime in with their suggestions and comments. Cons I've been using this app for the past month or so and my feelings are mixed. In one hand, you have this great cross collaboration tool, but the UI isn't polished enough, as it tries to be "the only app you'll ever need", but at times it feels bit too much and messy. Review Source NZ Neven Z. Loan Ranger Goalie Financial Services Used the software for: 6-12 months ### "my review" January 25, 2019 4.0 Pros I like that it pulls so many accounts into one area and lets myself and coworkers manage and send emails as a team from one box but also allows us to work individually. It really comes in handy to be able to assign emails to people and not have to forward and some how mark them to help stay organized. Cons The forwarding feature somehow got way too complicated. I am not sure why or how the simple method of forwarding an email got split into so many different categories of "in this conversation" "in a new conversation" etc etc. I just want to be able to send the email to others without having issues. Review Source Response from Front January 31, 2019 Hi Neven, thanks for taking the time to review Front! We are so pleased to hear how we've made your job easier. And thank you for the constructive feedback on forwarding messages. We'll pass this along to our product development team. VR Verified Reviewer Client experience Coordinator Real Estate Used the software for: 6-12 months ### "Front is amazing!" December 10, 2018 5.0 Pros Our entire team can communicate and find customer orders in one easy place thanks to front. We can add comments to orders and all be in the loop with a moments glance! Cons We miss the previous version which had a gray screen versus the white, harder on our eyes in a bright office. Review Source Response from Front January 31, 2019 Hi there, thanks for taking the time to review Front! In case you missed it, we rolled out dark theme so you have the option of more contrast in the app :) JG Jean G. Sales Real Estate Used the software for: 6-12 months ### "The most pleasant and effective mailbox" August 31, 2020 5.0 Front saves time and provides unparalleled responsiveness Pros Whether you are in Sales or Customer Service, Front will make it easy for you. What I appreciate most is the feeling that I am never alone when faced with a problem. The tagging function between colleagues is very convenient. Overall, the interface is also very pleasant and easy to use. Cons It would be of great proportion that they update the program to acquire more integrations with other software tools, with similar functionalities, to formulate a specific system according to which the operations within the system are more rigid and flexible at the same time, so that thus the user has comforts of use by the service, including that the implementations with other platforms are not feasible when addressing compatibility. Review Source VR Verified Reviewer Founder Consumer Services Used the software for: 1-2 years ### "Front is great, period. Especially if you have multiple businesses" December 23, 2017 5.0 Pros I love that you can hook up email, text, and most other types of messaging together and answer everything from one place Cons I don't like the fact that it costs a good amount, but then again I am price sensitive so there you have it. Review Source VR Verified Reviewer Business Development Representative Computer Software Used the software for: 6-12 months ### "Front is aptly named~" November 6, 2020 5.0 It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat. Pros The integration with Zapier will make your life a lot easier. I used it to automate text messages that were personalized. Cons It does just sit on top of gmail. I'm not sure if it's helpful for the everyday user gmail user. It helps connect your team and people on other teams though! Review Source VR Verified Reviewer Co-Founder & COO Internet Used the software for: 6-12 months ### "Elegant App for Small Teams" November 20, 2018 4.0 Pros It is an elegantly designed application that offers a great user interface and experience. Cons The desktop version of the app sometimes crashes. Review Source Response from Front January 31, 2019 Hi there, thanks for taking the time to review Front! We are so pleased to hear how we've made your job easier. And thank you for the constructive feedback on the desktop app. This should be improved with the new version of Front (released in Nov 2018), but we are of course always working on improvements. Emma R. Marketing Director Food & Beverages Used the software for: 6-12 months ### "Customer support has never been better" August 16, 2018 5.0 Pros It's easy to use, you can integrate various email addresses into one main account. You can assign emails to team members and converse with team members in the same interface as the customer email. It's very easy to manage. Our customer support is very fast and effective because of this! Cons At first it took getting used to. There could be a better how-to guide! Review Source AK Andrew K. Director Consumer Goods Used the software for: 1-2 years ### "Great email product" September 14, 2021 5.0 Pros Intuitive to use and onboard team members. Great for tagging, assigning, tracking inbound messages and collaborating with team members. Also nice to have shared inboxes vs personal in the same system. Front continues to roll out new features as well. Cons Some features seem half-baked and not useful, such as Sequences, which is far from powerful enough to replace an email marketing system Review Source Cindy W. Co-Founder Internet Used the software for: 1-2 years ### "I can't imagine a world without Front!" November 19, 2015 5.0 I use front every day to manage our shared inboxes (support@, contact@, payments@, reviews@, partnerships@, finance@, press@, jobs@ + our Twitter account) and it’s the right tool for us. No message falls through the cracks, we reply to inquiries as fast as they arrive, and everyone knows in the team knows what they have to do. They also have a great analytics dashboard to monitor your team and individual response times. Pros Simplicity, flexibility (lots of different workflows are possible), interface is fast, native apps (desktop & iOS), lots of integrations, multi-channel, IMAP support. Customer service is very reactive. Cons No knowledge base. No native android app yet. Review Source DD Daniel D. Co-founder Computer Software Used the software for: 1-2 years ### "Great for team collaboration" January 6, 2022 5.0 Pros I love the team inboxes. Makes it really easy to move messages around without having to forward/reply. It's also great that you can comment on an email for other team members to see. We also often use the ability to reply to an email as someone else on the team. Cons Didn't find it was a great fit for our customer support team yet. Seemed like it was going to take too many integrations to match what we're already using. Review Source MW Madelin W. Recruiting Manager Consumer Services Used the software for: 1-2 years ### "Front helps my company keep up with our work easily and efficiently. " November 17, 2017 4.0 Pros My company is a call center, and we use Front to help organize and track our leads. Often our customer service department will take web chats, which are then viewed by sales through front. We really enjoy the ability to sort multiple inboxes, add tags as well as comments. We also have many users, so each representative can track the leads they have submitted, tagged or commented on. Cons We came to a point where our growth was too large for Front alone. We designed our own web application to work in tandem with front, because the reporting was not the easiest to use. Review Source VR Verified Reviewer Channel Manager Telecommunications Used the software for: 6-12 months ### "Email, but better" February 18, 2020 5.0 Using @ to collaboarate with colleagues is so easy. Pros How email is streamlined and can ,ove around the business much easier. When you also add in extra media streams such as WhatsApp, Facebook, Twitter and SMS, it introduces enhanced ways to work with your customers and suppliers. Cons different appearance skins would be useful, with customised layouts. Review Source AS Adam S. Director of Technology Education Management Used the software for: 2+ years ### "WOW! A must have if you work for a small business like mine" August 2, 2019 5.0 A++ Pros Honestly everything, this app makes our emailing system so organized and easy. Everyone is assigned emails for which location they manage. In my opinion, it's the best app out for email organization for multiple users. Easy to use and we never have had problems with it. Cons I can't think of any cons for this app, it does everything we need it to do. Employees that we give access learn it so quickly. Review Source IC Isabel C. Consultant E-Learning Used the software for: Less than 6 months ### "I just didn\`t listen" February 25, 2021 5.0 I intended to built the basis of a future deployment, and inserted some social medial channels... but it really is designed for a team. It is just me in this business, at the moment. Pros The Meeting Bird feature, that was built in after they bought that company. I was interested in using the scheduling links. Cons It was too much. I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill. It was. Front is too much if you are just using it as an email provider. I didn't even managed to get my partner on board so he could use the tool. As it has a two users policy. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Front I do not know other apps that use scheduling links inserted in the email as Meetingbird/Front does. Review Source Sam G. Customer Success Manager Computer Software Used the software for: I used a free trial ### "Makes Customer Success Simple" August 1, 2019 5.0 We use a pooled system for our customer success team for accounts in the SMB segment, and Front is our new shared inbox system to facilitate communication between CSMs and customers Pros Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights Cons Can be difficult to implement, time consuming to create but saves time in the long run Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Better features for our use case, lower price Review Source SA Steve A. Database technician Computer Software Used the software for: 1-2 years ### "I was satisfied with Front" March 22, 2022 5.0 Overall I was satisfied with the software and would recommend it if it meets your needs. Pros It was easy to use and the UI had live updates. It was a big improvement over just using Outlook for customer support. Cons They redesigned the interface which made it harder to read. I had to install a browser addon to look at the app all day without it hurting my eyes. The reporting and analytics where a bit limited for our needs. Review Source TL Tim L. Owner Financial Services Used the software for: 6-12 months ### "Starter Front User Look Elsewhere" April 27, 2020 5.0 Prompt customer service and serves bigger & larger teams well. For start ups or employees under 5, look elsewhere like Helpwise.io, Missive.io, Loop Email, Spark Email Pros 1) Prompt Customer Response 2) Easy to use & setup 3) Team collaborations & chat 4) Calendar integration Cons 1) Limited features & zero integration for starter plans 2) Too expensive for starter plans 3) No CRM integration for starter plan 4) No API access token for starter plan Switched from [Missive](https://www.capterra.com/p/152884/Missive/) Missive was getting expensive and limited in features Review Source VR Verified Reviewer Technical Marketing and Marketing Operations Building Materials Used the software for: 1-2 years ### "Collaborative Inbox for Small Team" June 13, 2018 5.0 Pros Front allows our small team to share an inbox of customer support emails, in addition to the calls we receive, and organize them to best see the types of emails that we are receiving. Additionally, the tags allow us to track what types of emails and calls we receive to determine our weaknesses. Cons I would like to see the calls and emails integrated into the same threads within the customer history page in a timeline. Additionally, I wish Front integrated with other software in a more productive manner. Review Source TH Timothy H. Account Manager Insurance Used the software for: 6-12 months ### "In a world dominated by that "ABCs company," this new product rushes to the Front of the Pack. " February 19, 2020 4.0 Pros The collaborative nature of sharing emails amongst a team without having to forward back and forth constantly is amazing. In my role, there can be many tasks involved with understanding the inquiry, performing the necessary research, performing the task necessary, and responding in a timely manner. With the features built into Front, we can manage resources effectively, be more efficient with time, and get more work done. Cons Being an early-stage company, stability can always be improved. But I will say that anytime there is "downtime" -- the notice is clear. I would want a bit more customization in the views, but that is merely aesthetic. Review Source HG Harsh G. Business Development Manager Renewables & Environment Used the software for: 2+ years ### "Highly recommend for anyone with team inboxes" March 3, 2020 5.0 Overall it helps improve the productivity of our 10-member team and makes it easier to onboard new team memebrs Pros Access to all external conversations our team makes without being in cc/bcc is a great benefit that Front app brings. Cons Integration with Zoho CRM could be better. The current integration does not support custom fields and therefore not very useful. 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