# Front Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Front Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Front Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/132901/Front --- # Front Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2025 Written byAlejandra Aranda Alejandra Aranda Content Analyst Alejandra Aranda is an analyst and writer with more than five years of experience covering marketing and technology trends across various industries. Her pieces are designed to help small and midsize businesses navigate the digital landscape a... [See bio & all articles](https://www.capterra.com/resources/author/alejandra-aranda/) Content Analyst Edited byLindsay Page Lindsay Page Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety o... [See bio & all articles](https://www.capterra.com/resources/author/lindsay-page/) Editor Written by [Alejandra Aranda](https://www.capterra.com/resources/author/alejandra-aranda/) Content Analyst Alejandra Aranda is an analyst and writer with more than five years of experience covering marketing and technology trends across various industries. Her pieces are designed to help small and midsize businesses navigate the digital landscape and implement effective marketing strategies. Edited by [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety of industries, with expertise in cybersecurity, corporate and securities regulation, and finance. She has been a writer, editor, senior editor, and associate director. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Front Front Overview: ### Key takeaways Insights from verified Capterra reviews Front helps small teams manage high-volume customer communication through a shared inbox and internal chat. It’s most used by SMBs in marketing and logistics. Reviewers highlight its automation and tagging tools, though pricing and filter quirks are common drawbacks. Recent updates such as Smart CSAT and Copilot replies show a clear push toward AI-driven support. ### Our verdict Front suits teams that prioritize visibility and speed in customer communication. Its shared inbox and automation tools reduce response delays, but setup quirks and pricing tiers may require trade-offs. Buyers should weigh seat limits and feature access before scaling. Overall rating Based on 286 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 5% Pros & cons Enhanced teamwork and transparency Simple and intuitive operation High and unpredictable costs Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Front alternatives While Front suits teams prioritizing shared inboxes and internal collaboration, alternatives may better align with your preferred interface style, integration needs, or budget constraints—especially if your workflows demand different automation depth or support models. Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.4 (18,767)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/132901/Front/alternatives/) ## Who uses Front? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Enhanced teamwork and transparency 88% positive reviews out of 76 Most reviewers find team collaboration features foster real-time sharing, unified communication, and improved workflow efficiency. Solene F Jurist, 2 - 10 employees. "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files very quickly and in a very organized manner." High and unpredictable costs 69% negative reviews out of 42 Most users report pricing is expensive, with frequent increases, minimum user requirements, and limited affordable options. Arjun K Co-founder, 11 - 50 employees. "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now." Simple and intuitive operation 93% positive reviews out of 30 Most reviewers describe ease of use as requiring minimal training, with straightforward setup and efficient daily workflows. Efficient business email management 95% positive reviews out of 21 Most users comment email client streamlines communications, organizes messages, and improves customer interactions across channels. Kenneth B Director of Customer Success, 2 - 10 employees. "It's nice for when you are retroactively researching communication with a client because it can pull it all together." ## Front's interface Front’s interface centers around a unified inbox that merges email and chat, helping users manage multiple channels in one view. Reviewers say it’s visually clear and easy to navigate, though some mention quirks in tagging and filtering that can disrupt workflows. 2+ Alejandra Aranda Content Analyst You’ll find Front easy to use day-to-day, especially when juggling shared inboxes and internal chats; reviewers say setup is quick and layout is clean, but tagging rules and filters may need tweaking to avoid misrouted messages or inbox clutter. Ease of Use 4.5 (285) 4.5 Based on 285 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Alejandra Aranda Content Analyst Front’s top-rated features work together to streamline inbox coordination, reduce response delays, and keep teams aligned—even when managing high volumes or switching between desktop and mobile. Features 4.4 (267) 4.4 Based on 267 reviews The Front features below were the top rated by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the all reviews panel. Email management 4.7 (37) 37 reviewers rated this feature Centralizes multiple inboxes into a single view, helping teams reduce clutter and improve response times. Reviewers say it simplifies coordination across departments and supports tagging and automation for faster triage. Inbox management 4.6 (32) 32 reviewers rated this feature Enables shared visibility and assignment of emails, allowing teams to track who’s handling what. Users highlight its role in preventing duplicate replies and missed messages, especially in high-volume environments. Mobile access 4.0 (33) 33 reviewers rated this feature Supports on-the-go email and chat collaboration, though some reviewers note limitations in layout and responsiveness. Still, it’s valued for keeping teams connected across devices and locations. Smart rules 0 reviewers rated this feature Use logic-based conditions to route messages, assign conversations, and trigger actions automatically. This helps reduce manual triage and ensures messages reach the right teammate or inbox based on custom criteria. Unlimited macros and automation rules 0 reviewers rated this feature Build reusable response templates and automate repetitive tasks across inboxes. These tools help teams maintain consistency, reduce response time, and scale support operations without increasing workload. Multi-language knowledge base 0 reviewers rated this feature Create and manage help content in multiple languages to support global customers. This feature enables localized self-service and reduces reliance on live agents for common queries. Custom roles and permissions 0 reviewers rated this feature Define granular access levels for different team members, ensuring sensitive data is protected and workflows stay organized. You can tailor visibility and editing rights based on job function or department. Smart CSAT 0 reviewers rated this feature Automatically infers customer satisfaction scores from ticket content rather than relying solely on survey responses. This helps teams get a broader and more accurate view of customer sentiment. (July 2025) Copilot suggested replies 0 reviewers rated this feature Uses AI to generate reply suggestions based on past conversations and help content. Agents can edit and personalize responses, and the system learns from adjustments to improve future suggestions. (July 2025) Redesigned inbox layout 0 reviewers rated this feature Introduces Open, Later, and Done sections to organize conversations by urgency. The collapsible sidebar and compact headers improve focus and reduce clutter. (July 2025) Topics categorization 0 reviewers rated this feature Automatically analyzes past conversations to group customer inquiries into themes. This helps teams identify trends, route messages more effectively, and uncover areas for improvement. (July 2025) All key features (205) An @mention is a way to tag or notify a specific person about a message/post 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 53.33% of 15 reviewers that rated this feature as important or highly important Informs of any account changes and notifications 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 100.00% of 4 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users 0% of 0 reviewers... System alerts about the need to escalate an issue or request 50.00% of 16 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 85.71% of 7 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Track, manage and store the applications of potential future members, customers or candidates 0% of 0 reviewers... Schedule appointments via a calendar 0% of 0 reviewers... Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 66.67% of 6 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills 0% of 0 reviewers... A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... Tickets are automatically assigned to specific agents based on predefined rules 50.00% of 6 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages 0% of 0 reviewers... Send messages, notifications, or documents to an entire customer base at the same time 0% of 0 reviewers... Group collaboration to solve ideas in a productive and concentrated manner. 0% of 0 reviewers... Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes 80.00% of 5 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 66.67% of 6 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules 100.00% of 1 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks 0% of 0 reviewers... Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. 0.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance 0% of 0 reviewers... Record the audio of phone conversations for quality assurance purposes 0% of 0 reviewers... Sends voice calls to a specific queue based on predetermined criteria 0% of 0 reviewers... Track and interpret campaign performance metrics 100.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 0.00% of 4 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages 85.71% of 7 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process 0% of 0 reviewers... Communicate using direct chat or messages within the system 71.43% of 14 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods 0% of 0 reviewers... Identify customers at risk of migration and activate strategies to retain them 0% of 0 reviewers... Manage contact details and communication with clients 0% of 0 reviewers... Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 75.00% of 20 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 0% of 0 reviewers... Manage and track all internal and external communication conducted via calls, email, text, or chat 0.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 0% of 0 reviewers... Computer-telephony integration is the use of computers to manage telephone calls 0% of 0 reviewers... Configure existing workflows to meet your organization's needs 0% of 0 reviewers... Centralized database of stakeholders and their contact information such as names, address, phone number etc. 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 56.52% of 23 reviewers that rated this feature as important or highly important Uses AI to generate reply suggestions based on past conversations and help content. Agents can edit and personalize responses, and the system learns from adjustments to improve future suggestions. (July 2025) 0 reviewers rated this feature Investigate and take action at root cause or error in processes to prevent recurring issues 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0.00% of 1 reviewers that rated this feature as important or highly important Define granular access levels for different team members, ensuring sensitive data is protected and workflows stay organized. You can tailor visibility and editing rights based on job function or department. 0 reviewers rated this feature Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. 0% of 0 reviewers... Track customer complaints from initiation through resolution 0% of 0 reviewers... A collection of customer information such as contact details, demographics, previous interactions, etc. 0.00% of 1 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content 0% of 0 reviewers... Access previous interactions or concerns to maintain customer relationships 0% of 0 reviewers... Store and organize information about customers and previous interactions 100.00% of 3 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 0% of 0 reviewers... Customize data fields to support various needs and use cases 0% of 0 reviewers... Customize contracts and forms to collect specific information 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports 0.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 50.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 100.00% of 2 reviewers that rated this feature as important or highly important Ability to restore deleted, hidden, or lost data from an email server/system 0% of 0 reviewers... Graphical representation of data 0% of 0 reviewers... Specify or track the date/time a project, task, etc., is due for completion 0% of 0 reviewers... Defines specific deal parameters to negotiate and secure deals 0% of 0 reviewers... Online forums/groups where users can ask questions, share ideas, best practices, etc. 0% of 0 reviewers... Store and organize documents in a centralized system 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 77.50% of 40 reviewers that rated this feature as important or highly important Centralizes multiple inboxes into a single view, helping teams reduce clutter and improve response times. Reviewers say it simplifies coordination across departments and supports tagging and automation for faster triage. 37 reviewers rated this feature Create and send email blasts/campaigns 100.00% of 2 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server 33.33% of 12 reviewers that rated this feature as important or highly important Reminders sent via email 100.00% of 4 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails 0% of 0 reviewers... Track delivered, received, and opened emails 0% of 0 reviewers... Electronic storage of staff/employee contact information and job status in a centralized repository 0% of 0 reviewers... Access names, contact information, and roles of employees in a centralized repository 0% of 0 reviewers... Tracks metrics that provide insight into how a user interacts with any interface or product 100.00% of 1 reviewers that rated this feature as important or highly important A list of events with their respective dates 0% of 0 reviewers... Predefined actions automatically performed on the occurance of specific events 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 0% of 0 reviewers... Public or private sharing of digital files such as documents, audio/video, images, and more 60.00% of 10 reviewers that rated this feature as important or highly important Operate/access software on iPad Devices 0% of 0 reviewers... Primarily serving startup companies 0% of 0 reviewers... Calculate a company, client account or person's health via a scoring system 0% of 0 reviewers... Managing service requests, incidents, IT issues & support with a ticketing system 0% of 0 reviewers... Organize, prioritize, and manage incoming communications 64.71% of 34 reviewers that rated this feature as important or highly important Enables shared visibility and assignment of emails, allowing teams to track who’s handling what. Users highlight its role in preventing duplicate replies and missed messages, especially in high-volume environments. 32 reviewers rated this feature Track interaction history by documenting conversations for contacts 54.17% of 24 reviewers that rated this feature as important or highly important Incorporation of a chat or messaging system within an organization's internal communication infrastructure 0% of 0 reviewers... Track and manage inventory levels to maintain proper supply 100.00% of 1 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") 0% of 0 reviewers... Record and follow the progress of every issue 0% of 0 reviewers... Managing inventories and tracking changes to hardware and software configurations 0% of 0 reviewers... Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 37.50% of 16 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 0% of 0 reviewers... Automatically identify and save contact information of potential customers 0.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process 0.00% of 1 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors 0% of 0 reviewers... Ability to chat online in real time 0% of 0 reviewers... Templated responses for responding quickly to recurring support requests 71.43% of 14 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 63.89% of 36 reviewers that rated this feature as important or highly important Supports on-the-go email and chat collaboration, though some reviewers note limitations in layout and responsiveness. Still, it’s valued for keeping teams connected across devices and locations. 33 reviewers rated this feature Notifications via mobile devices 0% of 0 reviewers... Access the system via a mobile application 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0% of 0 reviewers... Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 75.00% of 4 reviewers that rated this feature as important or highly important Collect information from multiple sources 0% of 0 reviewers... Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels 0% of 0 reviewers... Create and manage help content in multiple languages to support global customers. This feature enables localized self-service and reduces reliance on live agents for common queries. 0 reviewers rated this feature Two-way actions and communication between multiple users in real time 0% of 0 reviewers... Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service 0% of 0 reviewers... Identify, track, and respond to negative feedback 100.00% of 1 reviewers that rated this feature as important or highly important Allow users to create, edit, and sort multiple notes 0% of 0 reviewers... Generate personalized communications upon request to meet customer needs 0% of 0 reviewers... Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 0% of 0 reviewers... Track all opportunities for potential sales and convert them into recurring revenue 0% of 0 reviewers... Manage and track customer orders for goods, investments, or any other purchases 50.00% of 2 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences 0% of 0 reviewers... Arrange tasks based on the level of priority or urgency 0% of 0 reviewers... Streamlining repetitive tasks and activities through automated and predefined workflows 0% of 0 reviewers... Plan and coordinate all the resources, costs and time needed to execute assignments 0% of 0 reviewers... Measure time to completion or hours worked for projects 0% of 0 reviewers... Tools designed to streamline the process of lead generation and management for sales teams 0% of 0 reviewers... Systematic evaluation of various aspects of a project or service to prevent defects or issues 0% of 0 reviewers... Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. 0% of 0 reviewers... Monitor wait time and abandonment for incoming requests that have not been routed 60.00% of 5 reviewers that rated this feature as important or highly important Ability to see if recipient has viewed/opened the message 0% of 0 reviewers... Preview and make real-time changes in the web content 0% of 0 reviewers... Analyze and gain insights into data in real-time 0% of 0 reviewers... Engage in direct, instant messaging with customers, users, etc. 70.59% of 17 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers 100.00% of 3 reviewers that rated this feature as important or highly important Receive data and information in real time 100.00% of 1 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks 85.71% of 7 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0% of 0 reviewers... Receive system updates as soon as any changes are made 0.00% of 1 reviewers that rated this feature as important or highly important Introduces Open, Later, and Done sections to organize conversations by urgency. The collapsible sidebar and compact headers improve focus and reduce clutter. (July 2025) 0 reviewers rated this feature Timed notification for any upcoming task, deadline, appointment, or activity 100.00% of 4 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling 83.33% of 6 reviewers that rated this feature as important or highly important Provide support to your customers and employees remotely over a shared network 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... View and track pertinent metrics to find patterns and gain insights from data 47.37% of 19 reviewers that rated this feature as important or highly important Process of planning, scheduling and executing the optimal and effective use of human capital across projects 0% of 0 reviewers... Planning and managing of resources and procedures to mitigate the impact of events and incidents 0.00% of 1 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 0.00% of 1 reviewers that rated this feature as important or highly important Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work 0% of 0 reviewers... Pipeline view and tracking lead status 0.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources 0% of 0 reviewers... Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 42.86% of 7 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 11.11% of 9 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution 14.29% of 7 reviewers that rated this feature as important or highly important An email inbox that can be accessed and managed by multiple individuals 0% of 0 reviewers... Manage and track orders being shipped to customers 0% of 0 reviewers... Add and maintain centralized email signature(s) across an organization 0.00% of 1 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once 0% of 0 reviewers... Automatically infers customer satisfaction scores from ticket content rather than relying solely on survey responses. This helps teams get a broader and more accurate view of customer sentiment. (July 2025) 0 reviewers rated this feature Use logic-based conditions to route messages, assign conversations, and trigger actions automatically. This helps reduce manual triage and ensures messages reach the right teammate or inbox based on custom criteria. 0 reviewers rated this feature Send messages via SMS 0% of 0 reviewers... Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 33.33% of 9 reviewers that rated this feature as important or highly important Track activity on sites such as Facebook, Twitter, Instagram, etc. 0% of 0 reviewers... Filters used to determine different types of malware threats 25.00% of 12 reviewers that rated this feature as important or highly important Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 0% of 0 reviewers... Manage all supplier data and operations 0% of 0 reviewers... Allow customers/users to submit support queries and service requests 50.00% of 14 reviewers that rated this feature as important or highly important Track the status of support tickets/escalations as they move through the service queue 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 75.00% of 4 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression 65.22% of 23 reviewers that rated this feature as important or highly important Track the status and progress of tasks 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 0% of 0 reviewers... Allow multiple team members to edit and work on the same document 0% of 0 reviewers... Organizing a group of people to accomplish a task 0.00% of 1 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Organize customer data and accounts by user or geography 0% of 0 reviewers... Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues 47.37% of 19 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 0% of 0 reviewers... Automatically analyzes past conversations to group customer inquiries into themes. This helps teams identify trends, route messages more effectively, and uncover areas for improvement. (July 2025) 0 reviewers rated this feature View messages sent by both parties during the chat conversation 20.00% of 5 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents 0% of 0 reviewers... Organize and track the physical movement of goods from one location to another 0% of 0 reviewers... Review data from past periods to reveal recurring tendencies and predict future performance 0% of 0 reviewers... Presenter can see and hear participants and vice versa 0.00% of 1 reviewers that rated this feature as important or highly important Build reusable response templates and automate repetitive tasks across inboxes. These tools help teams maintain consistency, reduce response time, and scale support operations without increasing workload. 0 reviewers rated this feature Track and interpret metrics on the usage of company resources 0% of 0 reviewers... Track revisions and updates made to files and navigate between different versions 0% of 0 reviewers... Chat with your counterparts over the video in real time 0% of 0 reviewers... Connect with meeting participants remotely over video 100.00% of 1 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data 0% of 0 reviewers... Computer-based system that allows users to send and receive voice messages 0% of 0 reviewers... Manage and track operations and inventory within warehouses 0% of 0 reviewers... Seamlessly integrates with 3rd party websites 0% of 0 reviewers... Control system access and/or deliverability for applications and email addresses 0.00% of 1 reviewers that rated this feature as important or highly important An extended application or connector that enables users to perform additional services with their current set of tools 0% of 0 reviewers... Alter the default workflow to meet your organization's needs 72.22% of 18 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 62.50% of 16 reviewers that rated this feature as important or highly important A set of processes to optimize the productivity of its employees 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Alejandra Aranda Content Analyst Front’s top-rated features work together to streamline inbox coordination, reduce response delays, and keep teams aligned—even when managing high volumes or switching between desktop and mobile. Features 4.4 (267) 4.4 Based on 267 reviews ## Pricing Value for money 4.1 (214) Front’s Starter plan begins at $25 per user, per month, billed annually. This is lower than the average SMB help desk budget of $83 per user, per month. Pricing scales by tier and seat count, with caps at 10 users for Starter and 50 for Professional. Free Trial [View pricing plan details](https://www.capterra.com/p/132901/Front/pricing/) Starter $25.00 Per User,Per Month It includes: - Shared inbox and ticketing - AI Topics and up to 10 automation rules - Basic analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT Professional $65.00 Per User,Per Month It includes: - Shared inbox and ticketing - AI Topics and automation rules - Advanced analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) - Macros and up to 20 automation rules - Multiple workspaces, SSO, and SCIM - AI Answers add-on ($0.70 / resolution) Enterprise $105.00 Per User,Per Month It includes: - Shared inbox and ticketing - Advanced analytics - No-code public knowledge base - Included AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) - AI Topics and unlimited automation rules - Macros and unlimited automation rules - Multiple workspaces, SSO, and SCIM - Smart rules - Multi-language knowledge base - Custom roles and permissions Value for money 4.1 (214) 4.1 Based on 214 reviews ## Integrations Front integrates with email platforms and productivity tools to centralize communication and streamline workflows. Supported connections include a mix of native and third-party integrations. Popular integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Alejandra Aranda Content Analyst Connecting Front with your email and calendar systems helps your team reduce tab-switching, sync conversations across tools, and keep customer context visible—especially when juggling multiple inboxes or coordinating across departments. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (227) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (227) 4.4 Based on 227 reviews ## User reviews Overall rating 4.5 Based on 286 reviews Filter by rating 5(202) 4(57) 3(13) 2(7) 1(7) Mentioned topic Sorted by most recent Mai M. Managing Director Hospitality ### "Front Row Seat!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2026 Front feels like a one stop shop! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. Pros Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. Cons Haven't found any cons yet! It's already seeming like a better option than Hiver, which we were also considering. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2026 Hey Mai 👋🏼 Thanks so much for sharing your feedback! We're so happy to hear that the setup has been smooth and that the workflows are helping your team scale! If anything does come up as you continue using Front, definitely let us know—we’re always here to help 😊 Grey H. Director Machinery ### "Outlook sync is one-way only. Made Front unusable for our team." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 3, 2026 Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. Pros The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. Cons The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Trengo didn't integrate with Instagram at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2026 Hi there, thanks so much for this detailed review, we really appreciate hearing your thoughts - particularly around the two-way sync changes. The two-way sync change was a big step for Front customers and for mixed teams I can imagine the disruption could be huge. There are ways you can build workflows to manage this (leveraging webhooks and the Front API), but I know that's certainly not possible for all teams to take on. Thanks again for taking the time to share your team's experience, we're constantly looking for ways to improve. JR Julie R. Supervisor Retail ### "Front changes the game" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2025 My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. Pros I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. Cons Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 2, 2026 Thank you for sharing your experience! We’re so glad to hear that Front’s unified inbox and ease of use are helping you communicate more efficiently and stay organized across teams. It’s great to know your experience has been positive so far, and as you continue exploring Front’s features, we hope you find even more ways it can support your workflows. We would recommend checking out our community, help centre and even joining us for some office hours! Thanks again for your review, we’re happy to have you on board! NR Nuria R. Community Manager Telecommunications ### "AI that giving help" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 23, 2025 Pros The AI is very helpful for composing emails, allowing me to sound more professional, confident, or friendly. Assistance in this area is always welcome for me, they make my process so simple. Cons My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I wish we could snooze a calendar reminder. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2025 Hi Nuria, Thank you for the great review! We're happy the AI feature is helping you compose your emails with the tone you prefer. I hear you on the need for easier zooming and calendar snooze. Zooming: You can zoom the whole Front app interface using Cmd + (Mac) or Ctrl + (Windows). We also have an open request for better zoom controls in our Product Ideas Portal. Please visit https://community.front.com/ideas and vote on PRD-I-4195 (just search this code) to help prioritize the update! Calendar Snooze: Please submit this request directly in the Product Ideas Portal by clicking "+Add a new idea." Voting on these is the best way to get them developed. We appreciate your feedback! Let me know if you have any questions! JT Junior T. Data Processor Accounting ### "Front Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2025 It has been really good it enables shared inboxes, internal comments, and task assignments, boosting team efficiency. Pros It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. Cons Can be slow with large volumes of messages or complex workflows. New users may need time to adapt to advanced features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2025 Thank you for your valuable feedback. We're glad to hear that you find Front's consistency and collaborative features beneficial. We appreciate you raising the issues with performance and the learning curve for new users to our attention. Feedback like yours helps shape how we move forward with improving Front! SF Sonia F. Responsable Administratif Marketing and Advertising ### "Une solution plus simple pour regrouper les mails " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 10, 2025 Pros Front nous permet de réunir les emails et de collaborer en équipe au même endroit. On s'y habitue vite à avoir des boîtes de réception partagées et nos commentaires internes. Cons Il a certaines lacunes pour des intégrations ou des capacités d'automatisation. Il serait plus intéressant d'avoir plus de guidage dans l'application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2025 Hi Sonia! Thank you so much for taking the time to share your feedback with us 😊 If there's a particular integration that you can't find, or anything else we can assist with, please don't hesitate to reach out to our Support team ✨ - https://help.front.com/en/contact-us Robert K. Director Computer & Network Security ### "Horrible new UI that they've just changed to - oh and they've upped the price as a thank you." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 6, 2025 It was good, after getting used to how they try to put everything behind a paywall. Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change. Pros They've changed the whole user interface and just increased the user interface. people who don't use the app, making design decisions on what they think customers want. It's unworkable at the moment Cons The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) because it didn't have an app which is why i changed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dennis C. Medical Laboratory Technologist Hospital & Health Care ### "Front is a 10/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2025 My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. Pros Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. Cons I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2025 Hi Dennis! This is fantastic to hear! We're so glad Front has been a remarkable solution for your customer support over the past three years. It's especially rewarding to know that Front helps you seamlessly collaborate with your patients 24/7 and that Front makes your work easier. Your success with live chat, phone, and email support truly highlights what we aim to achieve! Thanks so much for sharing your positive experience! TH Tamir H. GC Law Practice ### "Long time user " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 20, 2025 Pros Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread. Cons Pricing is quite steep, and depth of rules only goes so far--for example, SLA functionality is limited. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2025 We're thrilled to hear that our features like hotkeys, snooze and send later, linking conversations, and pinning documents are helping you work quickly and efficiently! It's fantastic to know these tools are making a real difference in your day-to-day. We also appreciate your candid feedback regarding our pricing and the depth of our rules, specifically the limitations you've experienced with SLA functionality. We understand that pricing is a significant consideration, and we're continuously evaluating our offerings to ensure they provide the best possible value. Your insights into rule depth and SLA functionality are incredibly valuable, as they help us identify key areas for future enhancements. We're always working to expand our capabilities and make our platform even more robust to meet the diverse needs of our users. Thank you for taking the time to share your experience! NW Nancy W. Customer Care Representative Leisure, Travel & Tourism ### "No limits to customer needs, Front stands out. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time. Pros User interface and the ability to use AI features for advancement. Incredible support services from the team vendors. Faster channel between service providers and customers. Cons I definitely have not encountered anything that extreme. It perfectly tackles the main issues of its scope of services both on large and small enterprises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 13, 2025 Hi Nancy, Thank you for the kind words! We're so glad Front helps you connect with customers efficiently and that you're enjoying the AI features and support. We look forward to continuing to support your success! The Front Team [View all Reviews](https://www.capterra.com/p/132901/Front/reviews/) ## FAQs Front starts at $25 per user, per month for the Starter plan, billed annually. Higher-tier plans cost $65 and $105 per user, per month, with additional features and seat limits. Add-ons such as AI Copilot and Smart CSAT are priced separately. Yes. Front provides a 14-day free trial of its Professional plan. You don’t need a credit card to start, and you can upgrade at any time during the trial period. Yes. According to Capterra reviews, 79% of users are from small businesses. Front’s shared inbox and automation tools help small teams manage customer communication efficiently. Yes, but only on Professional and Enterprise plans. These support email, SMS, live chat, social media, and WhatsApp. The Starter plan is limited to one channel type. A seat refers to a paid license assigned to a unique user. Each seat grants access to Front’s features based on the selected plan, and pricing scales with seat count. Yes. Front offers AI-powered tools such as Copilot for suggested replies, Smart QA for performance scoring, and Smart CSAT for sentiment tracking. These are included in the Enterprise plan or available as add-ons. Front does not advertise HIPAA compliance on its official site. Businesses requiring HIPAA support should contact Front directly to confirm suitability. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Front’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [AI and Agencies: Trends That Will Influence Customer Service Strategy in 2025](https://www.capterra.com/resources/customer-service-trends/) Published October 15, 2024 by [Mike Hindley](https://www.capterra.com/resources/author/mike-hindley/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [How To Scale Your Customer Service Operations: A CX Pro’s Roadmap](https://www.capterra.com/resources/ai-powered-customer-service/) Published August 14, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Shep Hyken](https://www.capterra.com/resources/author/shep-hyken-guest-contributor/) ### [5 Key Customer Service Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-customer-service-software-features/) Published June 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [Customer Service vs. Customer Support](https://www.capterra.com/resources/customer-service-vs-customer-support/) Published April 17, 2024 by [Katherine McDermott](https://www.capterra.com/resources/author/kmcdermott/) Popular comparisons [Salesforce Sales Cloud vs Front](https://www.capterra.com/compare/61368-132901/Salesforce-vs-Front)[Zendesk Suite vs Front](https://www.capterra.com/compare/132901-164283/Front-vs-Zendesk)[LiveChat vs Front](https://www.capterra.com/compare/62194-132901/LiveChat-vs-Front)[LiveAgent vs Front](https://www.capterra.com/compare/102188-132901/LiveAgent-vs-Front)[Freshdesk vs Front](https://www.capterra.com/compare/124981-132901/Freshdesk-vs-Front)[Tidio vs Front](https://www.capterra.com/compare/132901-144040/Front-vs-Tidio-Chat)[Dynamics 365 vs Front](https://www.capterra.com/compare/132901-157279/Front-vs-Dynamics-365)[HelpDesk vs Front](https://www.capterra.com/compare/132901-185973/Front-vs-HelpDesk)[Zoho Desk vs Front](https://www.capterra.com/compare/132901-169505/Front-vs-Zoho-Desk)[Intercom vs Front](https://www.capterra.com/compare/132901-134347/Front-vs-Intercom) [Bitrix24 vs Front](https://www.capterra.com/compare/113540-132901/Bitrix24-vs-Front)[Salesforce Service Cloud vs Front](https://www.capterra.com/compare/132901-136189/Front-vs-Salesforce)[Zoho Assist vs Front](https://www.capterra.com/compare/112011-132901/Zoho-Assist-vs-Front)[Superchat vs Front](https://www.capterra.com/compare/132901-210968/Front-vs-Superchat)[Odoo vs Front](https://www.capterra.com/compare/132901-135618/Front-vs-Odoo)[Yonyx vs Front](https://www.capterra.com/compare/130406-132901/AGI-Self-Service-vs-Front)[HubSpot Service Hub vs Front](https://www.capterra.com/compare/132901-182476/Front-vs-HubSpot-Service-Hub)[Missive vs Front](https://www.capterra.com/compare/132901-152884/Front-vs-Missive)[SAP Customer Experience vs Front](https://www.capterra.com/compare/77372-132901/SAP-CRM-vs-Front)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)