# Front Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Front Software - reviews, pricing plans, popular comparisons to other Email Management products and more. Source: https://www.capterra.com/p/132901/Front --- # Front Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Front ## What is Front? Front is an email management platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. ## What is Front used for? [Email Management](https://www.capterra.com/email-management-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 286 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 5% Pros & cons Intuitive and simple interface Advanced email organization tools High and inflexible pricing Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Help Desk / 2026 - Workflow Management / 2026 - Customer Engagement / 2025 - Customer Success / 2025 - Email Management / 2025 - Live Chat / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Advertising Agency / 2025 - Collaboration / 2025 - Contact Center / 2025 - CRM / 2025 - Customer Communications Management / 2025 - Customer Engagement / 2025 - Customer Experience / 2025 - Customer Service / 2025 - Customer Success / 2025 - Customer Support / 2025 - Email Management / 2025 - Email Tracking / 2025 - Employee Communication Tools / 2025 - Help Desk / 2025 - Inside Sales / 2025 - Internal Communications / 2025 - Live Chat / 2025 - Logistics / 2025 - Productivity / 2025 - Remote Work / 2025 - Sales Tracking / 2025 - Team Communication / 2025 - Unified Communications / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Front?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://frontapp.com&name=Front) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Front 4.5 (286) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $25 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (285) Ease Of Use 4.3 (18,118) Value For Money 4.1 (214) Value For Money 4.2 (12,805) Customer Service 4.4 (227) Customer Service 4.3 (14,036) ## Front alternatives [4.5 (3,435)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,783)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [View all alternatives](https://www.capterra.com/p/132901/Front/alternatives/) ## FAQs about Front Overview ### What problems does Front solve? Front solves scattered team email ownership, missed follow-ups, and messy forwarding chains by centralizing shared inboxes, assignments, comments, tags, and snooze reminders. Customer support, customer success, operations, sales, and multi-channel service teams use it to coordinate responses, track accountability, prioritize urgent messages, and maintain visibility across email, SMS, chat, and social channels. Answer based on 238 reviews Overview ### Which roles and teams benefit most from Front? Front is most used by customer success, account management, and support teams that manage shared inboxes, respond faster, and keep client communication organized. Operations managers and executive assistants use it to streamline internal coordination, while founders, owners, and directors rely on visibility, delegation, and collaboration tools to oversee conversations and service quality. Answer based on 275 reviews Overview ### What company size and industries is Front built for? Front serves technology, financial services, logistics, manufacturing, professional services, and travel, with strongest adoption among small businesses at 77%. Reviewer data shows its top industry is Computer Software at 15%, followed by Information Technology and Services at 8% and Marketing and Advertising at 7%, with smaller midsize and enterprise representation. Answer based on 286 reviews Features and Usability ### What are the key features of Front? Front includes shared inboxes and team email management as its core features, with assignment management, @mentions, internal comments, and shared drafts for collaboration. Differentiating capabilities include multi-channel communication across email, SMS, chat, and social media, plus snooze, canned responses, rules-based routing, and analytics dashboards for response tracking. Answer based on 189 reviews Pricing ### How much does it cost and what fees or limitations are included? Front starts at $25/user/month on the Starter plan, billed annually with a two-user minimum and up to 10 seats. Professional costs 65 and Enterprise 105, with a free trial available. Reviewers often call it expensive for small teams, especially when integrations, analytics, roles, or higher tiers are needed. Answer based on 61 reviews Integrations ### Which third-party tools and platforms does Front integrate with? Front integrates with over 90 integrations, including reviewer-mentioned tools such as WhatsApp, Nextiva, Jira, Confluence, and Google Workspace. Its catalog also includes Aircall, Asana, and Dialpad, covering communication, project management, documentation, and workplace productivity across teams that manage email, chat, voice, and shared documents. Answer based on 33 reviews Getting Started and Support ### How easy is it to onboard and train a team on Front? Front is generally quick to onboard for everyday users, with reviewers describing setup as painless and core workflows easy to learn. Training is available in person, through live online sessions, webinars, videos, and documentation. Nontechnical team members adapt quickly, while admins and teams migrating from standard email tools may need more time for setup and customization. Answer based on 44 reviews Getting Started and Support ### What customer support options does Front offer, and how do users rate the experience? Front offers email/help desk, FAQ/forum, knowledge base, and chat support. Users often describe support as responsive, helpful, and quick to resolve issues, and they value the self-service documentation. Some reviewers, however, report slower replies, uneven follow-through, or less helpful guidance when problems require more direct attention. Answer based on 54 reviews ## Who uses Front? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 141 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 141 reviews Administrative 18% Administrative 18% Customer Services & Support 18% Logistics & Supply Chain 12% Marketing 12% Others 41% Top industries Based on 141 reviews Computer Software 30% Marketing and Advertising 23% Logistics and Supply Chain 21% Information Technology and Services 16% Other 10% ## Pros and Cons Intuitive and simple interface 93% positive reviews out of 30 Most reviewers find ease of use valuable, highlighting straightforward setup, minimal training, and smooth daily operations. High and inflexible pricing 69% negative reviews out of 42 Some reviewers describe pricing as expensive, with frequent increases, strict policies, and limited affordability for smaller teams. Arjun K Co-founder, 11 - 50 employees. "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now." Advanced email organization tools 88% positive reviews out of 25 Most reviewers report organizing emails is seamless, with features for sorting, assigning, and maintaining a clutter-free inbox. Streamlined business email management 95% positive reviews out of 21 Most reviewers describe email client as enabling efficient communication, centralized access, and improved team collaboration across channels. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Management 4.7 (40) 77.50% of 40 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Mobile Access 4.3 (36) 63.89% of 36 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Inbox Management 4.5 (34) 64.71% of 34 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Interaction Tracking 4.5 (24) 54.17% of 24 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Contact Management 4.2 (23) 56.52% of 23 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Task Management 4.3 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Front 194 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Informs of any account changes and notifications Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Schedule appointments via a calendar Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Group collaboration to solve ideas in a productive and concentrated manner. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Identify customers at risk of migration and activate strategies to retain them Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Investigate and take action at root cause or error in processes to prevent recurring issues Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to restore deleted, hidden, or lost data from an email server/system Graphical representation of data Specify or track the date/time a project, task, etc., is due for completion Defines specific deal parameters to negotiate and secure deals Online forums/groups where users can ask questions, share ideas, best practices, etc. Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Electronic storage of staff/employee contact information and job status in a centralized repository Access names, contact information, and roles of employees in a centralized repository Tracks metrics that provide insight into how a user interacts with any interface or product A list of events with their respective dates Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Operate/access software on iPad Devices Primarily serving startup companies Calculate a company, client account or person's health via a scoring system Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Templated responses for responding quickly to recurring support requests Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Identify, track, and respond to negative feedback Allow users to create, edit, and sort multiple notes Generate personalized communications upon request to meet customer needs Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track all opportunities for potential sales and convert them into recurring revenue Manage and track customer orders for goods, investments, or any other purchases Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Measure time to completion or hours worked for projects Tools designed to streamline the process of lead generation and management for sales teams Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Ability to see if recipient has viewed/opened the message Preview and make real-time changes in the web content Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Planning and managing of resources and procedures to mitigate the impact of events and incidents Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Pipeline view and tracking lead status Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Manage and track orders being shipped to customers Add and maintain centralized email signature(s) across an organization Allow users to access multiple services after entering their login credentials once Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Filters used to determine different types of malware threats Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Allow multiple team members to edit and work on the same document Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Measure and track time including hours worked and paid time off (PTO) View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Organize and track the physical movement of goods from one location to another Review data from past periods to reveal recurring tendencies and predict future performance Presenter can see and hear participants and vice versa Track and interpret metrics on the usage of company resources Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Manage and track operations and inventory within warehouses Seamlessly integrates with 3rd party websites Control system access and/or deliverability for applications and email addresses An extended application or connector that enables users to perform additional services with their current set of tools Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.4 (267) 4.4 Based on 267 reviews ## Pricing Value for money 4.1 (214) Free Trial [View pricing plan details](https://www.capterra.com/p/132901/Front/pricing/) Starter $25.00 Per User,Per Month It includes: - Shared inbox and ticketing - AI Topics and up to 10 automation rules - Basic analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT Professional $65.00 Per User,Per Month It includes: - Shared inbox and ticketing - AI Topics and automation rules - Advanced analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) - Macros and up to 20 automation rules - Multiple workspaces, SSO, and SCIM - AI Answers add-on ($0.70 / resolution) Enterprise $105.00 Per User,Per Month It includes: - Shared inbox and ticketing - Advanced analytics - No-code public knowledge base - Included AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) - AI Topics and unlimited automation rules - Macros and unlimited automation rules - Multiple workspaces, SSO, and SCIM - Smart rules - Multi-language knowledge base - Custom roles and permissions Value for money 4.1 (214) 4.1 Based on 214 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (227) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (227) 4.4 Based on 227 reviews ## User reviews Overall rating 4.5 Based on 286 reviews Filter by rating 5(202) 4(57) 3(13) 2(7) 1(7) Mentioned topic Sorted by most recent Mai M. Managing Director Hospitality ### "Front Row Seat!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2026 Front feels like a one stop shop! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. Pros Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. Cons Haven't found any cons yet! It's already seeming like a better option than Hiver, which we were also considering. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2026 Hey Mai 👋🏼 Thanks so much for sharing your feedback! We're so happy to hear that the setup has been smooth and that the workflows are helping your team scale! If anything does come up as you continue using Front, definitely let us know—we’re always here to help 😊 Grey H. Director Machinery ### "Outlook sync is one-way only. Made Front unusable for our team." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 3, 2026 Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. Pros The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. Cons The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Trengo didn't integrate with Instagram at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2026 Hi there, thanks so much for this detailed review, we really appreciate hearing your thoughts - particularly around the two-way sync changes. The two-way sync change was a big step for Front customers and for mixed teams I can imagine the disruption could be huge. There are ways you can build workflows to manage this (leveraging webhooks and the Front API), but I know that's certainly not possible for all teams to take on. Thanks again for taking the time to share your team's experience, we're constantly looking for ways to improve. JR Julie R. Supervisor Retail ### "Front changes the game" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2025 My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. Pros I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. Cons Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 2, 2026 Thank you for sharing your experience! We’re so glad to hear that Front’s unified inbox and ease of use are helping you communicate more efficiently and stay organized across teams. It’s great to know your experience has been positive so far, and as you continue exploring Front’s features, we hope you find even more ways it can support your workflows. We would recommend checking out our community, help centre and even joining us for some office hours! Thanks again for your review, we’re happy to have you on board! NR Nuria R. Community Manager Telecommunications ### "AI that giving help" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 23, 2025 Pros The AI is very helpful for composing emails, allowing me to sound more professional, confident, or friendly. Assistance in this area is always welcome for me, they make my process so simple. Cons My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I wish we could snooze a calendar reminder. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2025 Hi Nuria, Thank you for the great review! We're happy the AI feature is helping you compose your emails with the tone you prefer. I hear you on the need for easier zooming and calendar snooze. Zooming: You can zoom the whole Front app interface using Cmd + (Mac) or Ctrl + (Windows). We also have an open request for better zoom controls in our Product Ideas Portal. Please visit https://community.front.com/ideas and vote on PRD-I-4195 (just search this code) to help prioritize the update! Calendar Snooze: Please submit this request directly in the Product Ideas Portal by clicking "+Add a new idea." Voting on these is the best way to get them developed. We appreciate your feedback! Let me know if you have any questions! JT Junior T. Data Processor Accounting ### "Front Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2025 It has been really good it enables shared inboxes, internal comments, and task assignments, boosting team efficiency. Pros It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. Cons Can be slow with large volumes of messages or complex workflows. New users may need time to adapt to advanced features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2025 Thank you for your valuable feedback. We're glad to hear that you find Front's consistency and collaborative features beneficial. We appreciate you raising the issues with performance and the learning curve for new users to our attention. Feedback like yours helps shape how we move forward with improving Front! SF Sonia F. Responsable Administratif Marketing and Advertising ### "Une solution plus simple pour regrouper les mails " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 10, 2025 Pros Front nous permet de réunir les emails et de collaborer en équipe au même endroit. On s'y habitue vite à avoir des boîtes de réception partagées et nos commentaires internes. Cons Il a certaines lacunes pour des intégrations ou des capacités d'automatisation. Il serait plus intéressant d'avoir plus de guidage dans l'application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2025 Hi Sonia! Thank you so much for taking the time to share your feedback with us 😊 If there's a particular integration that you can't find, or anything else we can assist with, please don't hesitate to reach out to our Support team ✨ - https://help.front.com/en/contact-us Robert K. Director Computer & Network Security ### "Horrible new UI that they've just changed to - oh and they've upped the price as a thank you." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 6, 2025 It was good, after getting used to how they try to put everything behind a paywall. Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change. Pros They've changed the whole user interface and just increased the user interface. people who don't use the app, making design decisions on what they think customers want. It's unworkable at the moment Cons The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) because it didn't have an app which is why i changed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dennis C. Medical Laboratory Technologist Hospital & Health Care ### "Front is a 10/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2025 My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. Pros Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. Cons I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2025 Hi Dennis! This is fantastic to hear! We're so glad Front has been a remarkable solution for your customer support over the past three years. It's especially rewarding to know that Front helps you seamlessly collaborate with your patients 24/7 and that Front makes your work easier. Your success with live chat, phone, and email support truly highlights what we aim to achieve! Thanks so much for sharing your positive experience! TH Tamir H. GC Law Practice ### "Long time user " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 20, 2025 Pros Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread. Cons Pricing is quite steep, and depth of rules only goes so far--for example, SLA functionality is limited. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2025 We're thrilled to hear that our features like hotkeys, snooze and send later, linking conversations, and pinning documents are helping you work quickly and efficiently! It's fantastic to know these tools are making a real difference in your day-to-day. We also appreciate your candid feedback regarding our pricing and the depth of our rules, specifically the limitations you've experienced with SLA functionality. We understand that pricing is a significant consideration, and we're continuously evaluating our offerings to ensure they provide the best possible value. Your insights into rule depth and SLA functionality are incredibly valuable, as they help us identify key areas for future enhancements. We're always working to expand our capabilities and make our platform even more robust to meet the diverse needs of our users. Thank you for taking the time to share your experience! NW Nancy W. Customer Care Representative Leisure, Travel & Tourism ### "No limits to customer needs, Front stands out. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time. Pros User interface and the ability to use AI features for advancement. Incredible support services from the team vendors. Faster channel between service providers and customers. Cons I definitely have not encountered anything that extreme. It perfectly tackles the main issues of its scope of services both on large and small enterprises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 13, 2025 Hi Nancy, Thank you for the kind words! We're so glad Front helps you connect with customers efficiently and that you're enjoying the AI features and support. We look forward to continuing to support your success! The Front Team [View all Reviews](https://www.capterra.com/p/132901/Front/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Salesforce Sales Cloud vs Front](https://www.capterra.com/compare/61368-132901/Salesforce-vs-Front)[Zendesk Suite vs Front](https://www.capterra.com/compare/132901-164283/Front-vs-Zendesk)[LiveAgent vs Front](https://www.capterra.com/compare/102188-132901/LiveAgent-vs-Front)[LiveChat vs Front](https://www.capterra.com/compare/62194-132901/LiveChat-vs-Front)[Freshdesk vs Front](https://www.capterra.com/compare/124981-132901/Freshdesk-vs-Front)[Tidio vs Front](https://www.capterra.com/compare/132901-144040/Front-vs-Tidio-Chat)[HelpDesk vs Front](https://www.capterra.com/compare/132901-185973/Front-vs-HelpDesk)[Dynamics 365 vs Front](https://www.capterra.com/compare/132901-157279/Front-vs-Dynamics-365)[Zoho Desk vs Front](https://www.capterra.com/compare/132901-169505/Front-vs-Zoho-Desk)[Intercom vs Front](https://www.capterra.com/compare/132901-134347/Front-vs-Intercom) [Bitrix24 vs Front](https://www.capterra.com/compare/113540-132901/Bitrix24-vs-Front)[Salesforce Service Cloud vs Front](https://www.capterra.com/compare/132901-136189/Front-vs-Salesforce)[Zoho Assist vs Front](https://www.capterra.com/compare/112011-132901/Zoho-Assist-vs-Front)[Superchat vs Front](https://www.capterra.com/compare/132901-210968/Front-vs-Superchat)[Odoo vs Front](https://www.capterra.com/compare/132901-135618/Front-vs-Odoo)[HubSpot Service Hub vs Front](https://www.capterra.com/compare/132901-182476/Front-vs-HubSpot-Service-Hub)[Missive vs Front](https://www.capterra.com/compare/132901-152884/Front-vs-Missive)[Salesforce Starter vs Front](https://www.capterra.com/compare/132901-227088/Front-vs-Salesforce-Starter)[Yonyx vs Front](https://www.capterra.com/compare/130406-132901/AGI-Self-Service-vs-Front)[SAP Customer Experience vs Front](https://www.capterra.com/compare/77372-132901/SAP-CRM-vs-Front)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)