--- title: "Front Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Front Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/132901/Front/" page_type: "product" language: "en" --- # Front Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Front ## What is Front? Front is an email management platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. ## What is Front used for? [Email Management](https://www.capterra.com/email-management-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 288 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 5% Pros & cons Intuitive and simple interface Efficient email organization tools High and inflexible pricing structure Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Help Desk / 2026 - Live Chat / 2026 - Workflow Management / 2026 - Customer Engagement / 2025 - Customer Success / 2025 - Email Management / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Advertising Agency / 2025 - Collaboration / 2025 - Contact Center / 2025 - CRM / 2025 - Customer Communications Management / 2025 - Customer Engagement / 2025 - Customer Experience / 2025 - Customer Service / 2025 - Customer Success / 2025 - Customer Support / 2025 - Email Management / 2025 - Email Tracking / 2025 - Employee Communication Tools / 2025 - Help Desk / 2025 - Inside Sales / 2025 - Internal Communications / 2025 - Live Chat / 2025 - Logistics / 2025 - Productivity / 2025 - Remote Work / 2025 - Sales Tracking / 2025 - Team Communication / 2025 - Unified Communications / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Front?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://frontapp.com&name=Front) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Front 4.5 (288) VS. [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $25 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (287) Ease Of Use 4.3 (18,134) Value For Money 4.1 (215) Value For Money 4.2 (12,820) Customer Service 4.4 (228) Customer Service 4.3 (14,052) ## Front alternatives [4.5 (3,466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,799)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) Highest Rated [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/132901/Front/alternatives/) ## FAQs about Front Overview ### What problems does Front solve? Front solves scattered team inbox management, unclear email ownership, missed follow-ups, and duplicate replies by centralizing email, SMS, chat, and social messages into shared inboxes with assignments, comments, tags, rules, and snooze. Customer support, customer success, sales, operations, and executive support teams benefit most from faster triage and clearer collaboration. Answer based on 239 reviews Overview ### Which roles and teams benefit most from Front? Front is most used by customer success, account management, and support teams that manage shared inboxes, respond faster, and maintain visibility across client conversations. Operations leaders and executive teams use it to streamline approvals, coordinate cross-functional communication, and keep customer-facing workflows organized without losing accountability. Answer based on 276 reviews Overview ### What company size and industries is Front built for? Front is for businesses building client, customer, or teammate relationships, with strongest adoption among small businesses at 77% and Computer Software teams at 14%. It also serves midsize businesses at 14% and enterprises at 9%, with notable use in Information Technology and Services at 8% and Marketing and Advertising at 7%. Answer based on 287 reviews Features and Usability ### What are the key features of Front? Front includes shared inboxes for team email management, plus collaboration features like internal comments, @mentions, shared drafts, and assignment management. It also offers multi-channel communication for email, SMS, chat, and social messages, along with canned responses, snooze reminders, automated routing rules, and analytics dashboards for response tracking. Answer based on 190 reviews Pricing ### How much does it cost and what fees or limitations are included? Front starts at $25/user/month on the Starter plan, billed annually, with a free trial available. Professional costs 65/user/month and Enterprise 105/user/month. Starter is limited to 10 seats, requires at least two users, and excludes CRM integrations; reviewers often call Front expensive for small teams, though some find the lower tier reasonable. Answer based on 62 reviews Integrations ### Which third-party tools and platforms does Front integrate with? Front integrates with over 90 tools, including reviewer-cited WhatsApp, Nextiva, Jira, Confluence, and Google Workspace. Reviewers also mention Shopify, Salesforce, and Google Drive. In the catalog, Front also connects with platforms such as Aircall, Asana, ClickUp, Dialpad, and CloudTalk for communication and work management. Answer based on 34 reviews Getting Started and Support ### How easy is it to onboard and train a team on Front? Front is generally quick to onboard for everyday users, with reviewers describing setup as easy and core workflows as intuitive after a short learning curve. Training is available in person, live online, through webinars, videos, and documentation. Admins and teams moving from standard email tools may need more in-depth training for setup and customization. Answer based on 44 reviews Getting Started and Support ### What customer support options does Front offer, and how do users rate the experience? Front offers email/help desk, chat, a knowledge base, and FAQ/forum resources. Users often describe support as responsive, helpful, and quick to resolve issues, and they find the self-service documentation useful. Some reviewers, however, report slow replies, uneven onboarding follow-through, and frustration with how certain problems or billing concerns were handled. Answer based on 54 reviews Team email management ### How well does Front work for team email management? Front works well for team email management by giving shared inboxes, assignments, internal comments, tags, and shared drafts in one place. Support teams, client service groups, and small businesses like the visibility and coordination, though some mixed Outlook environments face syncing issues, rule problems, and slower handling of large attachments. Answer based on 190 reviews ## Who uses Front? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 93% positive reviews out of 30 Most reviewers describe ease of use as a key benefit, requiring minimal training and simplifying daily tasks. High and inflexible pricing structure 69% negative reviews out of 42 Some reviewers find pricing expensive, especially for small teams, with unexpected increases and limited affordable options. Arjun K. Co-founder, 11 - 50 employees. "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now." Efficient email organization tools 88% positive reviews out of 25 Most reviewers find organizing emails straightforward, highlighting features for sorting, assigning, and maintaining tidy inboxes. Comprehensive business email management 95% positive reviews out of 21 Most reviewers indicate the email client streamlines communication, supports multiple channels, and improves team collaboration. ## Features AI summary Based on 17,486 Email Management reviews Capterra reviewers point to these as the top priorities when choosing email management software: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) Front supports all three features buyers rate most highly: **Inbox Management**, **Search/Filter**, and **Email Tracking**. Together, these capabilities help teams organize incoming messages, find conversations faster, and monitor email activity more effectively, allowing teams to respond quickly and manage communication with better visibility. Inbox Management 4.5 (34) 64.71% of 34 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Search/Filter 4.1 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Email Monitoring 4.3 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Spam Blocker 3.8 (12) 25.00% of 12 reviewers that rated this feature as important or highly important Filters used to determine different types of malware threats Email Management 4.7 (41) 78.05% of 41 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Mobile Access 4.3 (36) 63.89% of 36 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Front 194 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Scheduling: Schedule appointments via a calendar - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Deal Management: Defines specific deal parameters to negotiate and secure deals - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For iPad Devices: Operate/access software on iPad Devices - For Startups: Primarily serving startup companies - Health Score: Calculate a company, client account or person's health via a scoring system - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Negative Feedback Management: Identify, track, and respond to negative feedback - Notes Management: Allow users to create, edit, and sort multiple notes - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Time Tracking: Measure time to completion or hours worked for projects - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Read Receipts: Ability to see if recipient has viewed/opened the message - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Pipeline Management: Pipeline view and tracking lead status - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Shipping Management: Manage and track orders being shipped to customers - Signature Management: Add and maintain centralized email signature(s) across an organization - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Spam Blocker: Filters used to determine different types of malware threats - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Transportation Management: Organize and track the physical movement of goods from one location to another - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Warehouse Management: Manage and track operations and inventory within warehouses - Website Integration: Seamlessly integrates with 3rd party websites - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.4 (269) 4.4 Based on 269 reviews ## Pricing Value for money 4.1 (215) Free Trial [View pricing plan details](https://www.capterra.com/p/132901/Front/pricing/) Starter $25.00 Per User,Per Month It includes: - Shared inbox and ticketing - AI Topics and up to 10 automation rules - Basic analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT Professional $65.00 Per User,Per Month It includes: - Shared inbox and ticketing - AI Topics and automation rules - Advanced analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) - Macros and up to 20 automation rules - Multiple workspaces, SSO, and SCIM - AI Answers add-on ($0.70 / resolution) Enterprise $105.00 Per User,Per Month It includes: - Shared inbox and ticketing - Advanced analytics - No-code public knowledge base - Included AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) - AI Topics and unlimited automation rules - Macros and unlimited automation rules - Multiple workspaces, SSO, and SCIM - Smart rules - Multi-language knowledge base - Custom roles and permissions Value for money 4.1 (215) 4.1 Based on 215 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (228) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (228) 4.4 Based on 228 reviews ## User reviews Overall rating 4.5 Based on 288 reviews Filter by rating 5(203) 4(58) 3(13) 2(7) 1(7) Mentioned topic Sorted by most recent Jenna O. Digital Marketing Marketing and Advertising ### "Easy to use interface, more advanced features can have steeper learning curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 27, 2026 Pros collaborative inboxes, internal comments, automating assignments and workflows, great user experience with intuitive dashboard Cons More advanced workflows have a steep learning curve, native reporting limitations, it can sometimes be hard to locate older conversations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Celine J. Content Manager Consumer Services ### "Front good tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 23, 2026 Pros I like Front because it has a very smooth user interface compared to other traditional ticketing tools, which greatly facilitates task tracking. The email notification feature is very convenient as it allows me to collaborate with everyone in the company. It also has very seamless integration capabilities with other software. Cons The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large workforce. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mai M. Managing Director Hospitality ### "Front Row Seat!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2026 Front feels like a one stop shop! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. Pros Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. Cons Haven't found any cons yet! It's already seeming like a better option than Hiver, which we were also considering. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2026 Hey Mai 👋🏼 Thanks so much for sharing your feedback! We're so happy to hear that the setup has been smooth and that the workflows are helping your team scale! If anything does come up as you continue using Front, definitely let us know—we’re always here to help 😊 Grey H. Director Machinery ### "Outlook sync is one-way only. Made Front unusable for our team." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 3, 2026 Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. Pros The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. Cons The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Trengo didn't integrate with Instagram at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2026 Hi there, thanks so much for this detailed review, we really appreciate hearing your thoughts - particularly around the two-way sync changes. The two-way sync change was a big step for Front customers and for mixed teams I can imagine the disruption could be huge. There are ways you can build workflows to manage this (leveraging webhooks and the Front API), but I know that's certainly not possible for all teams to take on. Thanks again for taking the time to share your team's experience, we're constantly looking for ways to improve. JR Julie R. Supervisor Retail ### "Front changes the game" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2025 My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. Pros I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. Cons Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 2, 2026 Thank you for sharing your experience! We’re so glad to hear that Front’s unified inbox and ease of use are helping you communicate more efficiently and stay organized across teams. It’s great to know your experience has been positive so far, and as you continue exploring Front’s features, we hope you find even more ways it can support your workflows. We would recommend checking out our community, help centre and even joining us for some office hours! Thanks again for your review, we’re happy to have you on board! NR Nuria R. Community Manager Telecommunications ### "AI that giving help" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 23, 2025 Pros The AI is very helpful for composing emails, allowing me to sound more professional, confident, or friendly. Assistance in this area is always welcome for me, they make my process so simple. Cons My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I wish we could snooze a calendar reminder. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2025 Hi Nuria, Thank you for the great review! We're happy the AI feature is helping you compose your emails with the tone you prefer. I hear you on the need for easier zooming and calendar snooze. Zooming: You can zoom the whole Front app interface using Cmd + (Mac) or Ctrl + (Windows). We also have an open request for better zoom controls in our Product Ideas Portal. Please visit https://community.front.com/ideas and vote on PRD-I-4195 (just search this code) to help prioritize the update! Calendar Snooze: Please submit this request directly in the Product Ideas Portal by clicking "+Add a new idea." Voting on these is the best way to get them developed. We appreciate your feedback! Let me know if you have any questions! JT Junior T. Data Processor Accounting ### "Front Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2025 It has been really good it enables shared inboxes, internal comments, and task assignments, boosting team efficiency. Pros It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. Cons Can be slow with large volumes of messages or complex workflows. New users may need time to adapt to advanced features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2025 Thank you for your valuable feedback. We're glad to hear that you find Front's consistency and collaborative features beneficial. We appreciate you raising the issues with performance and the learning curve for new users to our attention. Feedback like yours helps shape how we move forward with improving Front! SF Sonia F. Responsable Administratif Marketing and Advertising ### "Une solution plus simple pour regrouper les mails " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 10, 2025 Pros Front nous permet de réunir les emails et de collaborer en équipe au même endroit. On s'y habitue vite à avoir des boîtes de réception partagées et nos commentaires internes. Cons Il a certaines lacunes pour des intégrations ou des capacités d'automatisation. Il serait plus intéressant d'avoir plus de guidage dans l'application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2025 Hi Sonia! Thank you so much for taking the time to share your feedback with us 😊 If there's a particular integration that you can't find, or anything else we can assist with, please don't hesitate to reach out to our Support team ✨ - https://help.front.com/en/contact-us Robert K. Director Computer & Network Security ### "Horrible new UI that they've just changed to - oh and they've upped the price as a thank you." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 6, 2025 It was good, after getting used to how they try to put everything behind a paywall. Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change. Pros They've changed the whole user interface and just increased the user interface. people who don't use the app, making design decisions on what they think customers want. It's unworkable at the moment Cons The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) because it didn't have an app which is why i changed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dennis C. Medical Laboratory Technologist Hospital & Health Care ### "Front is a 10/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2025 My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. Pros Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. Cons I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2025 Hi Dennis! This is fantastic to hear! We're so glad Front has been a remarkable solution for your customer support over the past three years. It's especially rewarding to know that Front helps you seamlessly collaborate with your patients 24/7 and that Front makes your work easier. Your success with live chat, phone, and email support truly highlights what we aim to achieve! Thanks so much for sharing your positive experience! [View all Reviews](https://www.capterra.com/p/132901/Front/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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