# Page 8 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Front the right Customer Service solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Front ## Showing most helpful reviews Showing 176-200 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alice D. Internet Used the software for: 6-12 months ### "The simplest way to talk with your customers" November 25, 2015 5.0 I've been using Front for over a year now, on 3 different projects. I've used it to deal with support requests, partnerships enquiry emails, Twitter messages (for an account with more than 75k followers) and more recently for their SMS support to onboard people to an app. Front was essential to all these projects, super easy to set up and use and most importantly perfect to work as a team (without forwarding messages or cc-ing everyone). I love how transparent it is. Big thumbs up as well for the super reactive customer support! Pros New features coming out constantly, great customer support, lots of different channels, easy to use as a team, the canned answers option is extremely helpful... Cons All the ones I can think of have been fixed these last months. Review Source SF Stephanie F. Paralegla Legal Services Used the software for: 6-12 months ### "Great product: good collaborative efforts, some room for growth" September 9, 2020 4.0 Great product. Helps with collaborative Effort of our team to make sure nothing falls through the cracks. Pros Love the team inboxes and ability to tag others instead of forwarding messages in your team. Cons Don’t like that there is not the ability to create folders to organize emails. Also, sent messages disappear in team inboxes so we can’t track sent messages. Review Source VR Verified Reviewer Enterprise Account Executive Telecommunications Used the software for: Less than 6 months ### "We use Front as a way for our sales team to quickly sift through emails and keep an archive" February 8, 2018 4.0 Streamlines the process of sifting through a large inbox and enables the collaboration of an entire team to accomplish this task. Pros Front has been incredibly easy to use and the functionality to quickly assign people emails that are specifically directed to them or fall under their responsibility is a big time saver. This tool allows for great organization and enables you to archive mails that demand future follow up or additional attention. Cons I don't find the interface to be quite as friendly as gmail or outlook for that matter. With that said, the features and functionality are easier to locate and quickly use. Review Source MF MA F. Operations Manager Consumer Services Used the software for: 6-12 months ### "All in one messaging app!" March 7, 2019 4.0 Almost there, I'll give it an easy 4 out of 5 stars! Pros Great for business owners who like to have everything in one place! With the Front app, you can send and receive emails, SMS, chat in just one place! How cool is that?! You can also integrate other apps like Hubspot and create a mini CRM within Front where you could view all your customers' profiles. This eliminates the need to purchase another software for that purpose. Cons It's probably because it gets clogged with a heavy amount of data that it lags frequently. Although in my experience, it has never shut down for more than 5 minutes, this is still an area of improvement. Review Source Carrie R. Real Estate Used the software for: 6-12 months ### "Front has changed our business" November 25, 2015 5.0 Front has really changed the way that we do business, in a very good way. With a team of 6 all using the same email and responding to hundreds of emails every day of the week, we've each cut our time on email down by a huge percentage. After a short learning curve, we have all grown to love this application. It allows us to communicate effectively and quickly with our clients without having to update our other team members constantly. We are also constantly impressed with their customer service. They address all of our concerns quickly and have implemented many requests. Pros Allows a large team to all use one email address. Easy to use. Customer service is great. Cons Every time we mention a "con" Front fixes it, so none left at the moment! Review Source SH Steve H. Merchant Success Manager Information Technology and Services Used the software for: 2+ years ### "Main connection to all my tools" April 20, 2020 5.0 Pros I love how Front connects to my Google Calendar, Salesforce, Workday, and now Zoom! Cons There are product releases almost weekly. I feel the team at Front takes customer feedback seriously and iterates/enhances their platform on a regular basis. Review Source EH Eric H. Managing Member Real Estate Used the software for: 6-12 months ### "Lacks "basic" email functionality that would save you time. Instead, using Front adds more time..." November 6, 2017 3.0 Team functions. Pros Team Inboxes, rules, snooze feature, etc. are all great features that not many other programs have. But like with everything, the added features are great but they are missing some very important "email management" features that just kill your time. Cons If your used to using Gmail, FastMail, ReplyManager, etc. well get ready to "wait" your life away on FrontApp if you attach a lot of files to emails. Other email programs they allow you to "send" email while it uploads the images in the background, not on FrontApp you will wait, wait, wait on images to upload allowing you to click send on emails (terrible flaw IMO). Also, make sure you have a mouse with a scroll up/down wheel as "page up" or "page down" is totally useless in FrontApp within browser or windows app, etc. Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: I used a free trial ### "One of the best communication softwares out there" August 27, 2018 4.0 Front App offers the whole thing you would desire from a team-based support and email management system. The pricing form may not effort for all types of corporation. Pros In this modern era, we are paid for numerous prospects to modify the world, and even fewer while these prospects are with a collection of diligent, compassionate, and modest persons. I can effortlessly say Front App is one of these prospects. In my time here, I have been continuously challenged by the working team's grit and inquisitiveness; asking hard questions to explain hard problems. Furthermore, I am continually enthused by how everybody celebrates their achievements or be trained from their stumbles with an air of elegance, forever determined for the continuous enhancement as an individual, for their team, and for the corporation. Cons Individuals here are super fervent concerning what they achieve, but occasionally that can direct to irregular work/life stability. It is also quite costly. Review Source CK Caitlin K. Community Manager Used the software for: 2+ years ### "Would highly recommend Front to any growing business " January 16, 2018 5.0 Pros First, front streamlines all of our team communication in one place. It allows for teams to have visibility on incoming messages/inquiries, assign them to the appropriate staff member, and even have internal conversations/notes that are not visible to the customer. You can also set reminders, alerts (i.e. snoozing a conversation for a few days), and set time-saving canned/saved responses. It's incredibly user-friendly. Cons First, It's very expensive. Review Source Mandi C. Managing Attorney Law Practice Used the software for: Less than 6 months ### "Life Changing " March 26, 2020 5.0 Overall I love it for what it does, it has definitely made it easier to keep track of my various email addresses and respond without confusing people. Pros I have two companies and email addresses associated with a few professional orgs that I am a member of. This is a great way to keep everything in one place and still be able to answer emails from the address they were sent to and with the appropriate signature block on each. Cons I wish I could automatically BCC myself on everything because when I send stuff using Front it doesn't save to my GMail sent folders. Review Source VR Verified Reviewer Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "I absolutely love Truly. I've been using this software for about a few months now and it's great! " July 5, 2018 5.0 The ability to work on shared emails and respond to emails efficiently. The ability to monitor the emails and provide QA feedback. Pros I love how easy it is to arrange your inboxes in an orderly way and how easy it is to respond and archive emails. It makes it look very organized - I like that you can have all company inboxes and anyone can work on an email. I like that I can mention a colleague on an email I want her/him to respond to. Cons I would like the option to see what my colleague is writing on a ticket that's inside a shared inbox. I think that would be a useful tool to add. Review Source CP Catherine P. Operations support representative Real Estate Used the software for: 2+ years ### "Front" April 2, 2020 5.0 Everything's okay it's almost perfect except for their customer support. No one's there and you need to wait 4-5 hours before they respond. Pros Front's really easy to use! Really helps us with everyday work. Cons Updating without permission. Outages. The front always has an outage. Review Source BS Bhaskar S. Manager Used the software for: 1-2 years ### "Simple and quickest way for the team communication" June 2, 2018 4.0 It delivers a great customer experience. Pros 1) It's the simplest tool I have ever used. 2) Delivers a great customer experience 3) Your team members automatically get's the updates on the communication. 4)Team inbox has enabled us to be more collaborative and responsive to the customer queries. Cons I don't find any major issue except the pricing. I would highly recommend this product to everyone. Review Source LA Lexy A. Head of Customer Experience Computer Software Used the software for: 6-12 months ### "Great tool for teams" July 29, 2020 5.0 It really solved our cross-team communication problems. Pros Managing multiple inboxes is SO easy with this and making sure the right person has the right email is a breeze thanks to Front. Our team receives new customer submissions via email so it's really helpful to be able to work together commenting on the submission in Front instead of things getting lost in an email thread. Cons I really wish there was a notes or tasks feature like you have in Gmail so that I could keep everything in this one interface! The calendar also could use some improvement. Review Source MEJ Mary Elise J. Venue Manager Food & Beverages Used the software for: 1-2 years ### "Front will Maximize your Collaboration " July 13, 2020 5.0 It was a game changer! Very user friendly and so helpful when you are managing a high volume of emails in a day. Pros The ability to communicate to your team on a specific request or email is paramount. You are able to have great work flow by assigning tasks to your fellow team members. This is a great communication and organization tool! Cons Sometimes it was difficult to trace the full chain of an email thread. An email chain could be broken up into a bunch of different messages instead of one steady stream. Not a huge issue, it was just the only issue I ever had. Review Source VR Verified Reviewer Graphic Designer Financial Services Used the software for: 6-12 months ### "Great for producing tickets for emails" May 16, 2018 4.0 Pros Front has a very strong brand design and it is simple and easy to work their software. My team has found it more useful for project management rather than just email. We are able to create tickets, follow-up on projects, answer to people's emails, etc. Cons I wish I was able to customize this more. I would like to be able to make appointments or create meetings with this software, but there is no calendar capability. Also wish I could make folders like in outlook to categorize and prioritize. Review Source AU Amanda U. Employee Experience Manager Real Estate Used the software for: 1-2 years ### "Now that I use Front, I don't think I could live without it" March 31, 2019 5.0 Pros It does almost all of the things I want an email platform to do. Let's you share inboxes, tag, snooze emails, smart threading, and chat without forwarding. All great functionalities that make emailing less of a drag. Cons The search function is terrible. I swear it misses emails and isn't very intuitive. Review Source Response from Front April 3, 2019 Thank you for the kind words Amanda! We will pass your search feedback along to our product team. VR Verified Reviewer Inbound Sales Development Rep Marketing and Advertising Used the software for: Less than 6 months ### "Email management made easy!" September 15, 2023 5.0 Overall experience was very useful and impactful! Pros Easy to use, email management in one place for many different accounts is just WOW! Cons No cons to be honest! My short time using it was just great! Review Source DJ Daniel J. Dept. Manager Consumer Goods Used the software for: 1-2 years ### "Perfect Mail Organization Software" September 6, 2017 5.0 Pros Front App, which is a mail management software, hits all the right marks. We use it for e-commerce and received 100s of emails a day. Front has easy to use Filter to filter out the important ones from the unimportant ones. We have used it for over a year and never had a single complaint. We love this app! Also, their customer service (which we rarely use) is A+ as well. Cons I think they adjusted their pricing a little bit but otherwise all good. We contacted them about pricing and were promptly grandfathered in with our original plan. Review Source Amanda W. Business Development Manager Entertainment Used the software for: 1-2 years ### "Great for Collaborating on Projects. " August 2, 2018 4.0 Pros This program has some really great features. You can create rules, assign tasks and comment internally on emails received from clients. Cons There is a learning curve with this program. It took me awhile to navigate through the system and learn the different functions. Also, the alerts can be a little annoying and overwhelming at times. Review Source CS Colton S. Project Consultant Construction Used the software for: 6-12 months ### "Front User Review" April 25, 2020 5.0 Above average experience very easy to use intuitive and overall great product and service Pros Love the ability to send both SMS and email as well as share and comment on email threads without having to forward them with the chat functionality also love all the APIs and different tools that just bring everything in one place Cons Searching for archived emails is tough unless you remember the exact spelling of something or name formatting could be better in terms of how it looks up things in the search functionality Review Source Rhai G. Innovation Lecturer Education Management Used the software for: 6-12 months ### "The Best Inbox Management Software there is, period." November 19, 2015 5.0 Thanks to Front we've been able to handle hundreds of emails with my team of 4 developers every day. It's very easy to setup and use and they are releasing new features every week! It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users. Pros PRICING! Great desktop and mobile app, UI and UX. Canned Responses. Rules. Assign to team members. API to easily export your contacts! Comments on emails. Support. 3rd Party integrations (Slack!) Plugins (Trello!) Cons I can't find any cons, sorry. Review Source Ryan P. Owner/Principal Consultant Information Technology and Services Used the software for: Less than 6 months ### "Excellent application for bringing all communication streams together" October 31, 2019 5.0 Pros Front integrates our accounting, support and sales contact streams all into one place. It also allows us to easily share project updates to the whole team Cons Front is not quite as good a general email client as GMail. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Overall less complex and cheaper Review Source VR Verified Reviewer Engineer in Training Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Increased productivity, great for efficiency" March 9, 2018 4.0 Pros Front has been great to have better interactions with customers and not waste time in unnecessary administration. This has greatly improved the response times from our team to clients Cons Pricey and a nice-to-have in some cases. If this is not something your organization struggles with, you might not want to spend the money Review Source TA Turka A. Customer Experience Specialist Retail Used the software for: 6-12 months ### "Very user-friendly!" April 15, 2020 5.0 Email tracking! The tags an ability to see the data for the emails we're sending is great. Pros I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up. It's a great tool for our team. Cons I wish that it showed each customer's history all in one place so that when you're looking at a current email conversation with a customer, you could also easily see their previous comms. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.