# Page 9 | Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Front the right Customer Service solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/Front/reviews --- Front 4.5 (286) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Front ## Showing most helpful reviews Showing 201-225 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Russ M. Nurse Advocate Team Lead Hospital & Health Care Used the software for: 1-2 years ### "Front Lines" August 29, 2020 4.0 Pros Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature. Cons I wish there were better user statistics. I want to know how often a customer is engaged by my team and what that cadence is but there doesn't seem to be an easy/intuitive way to do this. Review Source JS Jennifer S. Dispatcher Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Front User" July 15, 2020 5.0 Pros Being that I only utilize the email features, this is all I'm able to give my opinion on. As for this, Front is leaps and bounds ahead of any other software I've experienced. The ability to see all email threads from a specific email address is invaluable in a business like ours. You can track what all other CSR's have already said / quoted etc. The snooze feature is great and has absolutely generated business from just a simple reminder to follow up with someone. I have heard the whispers from upper management about the streamlining of reports / analytics but I'm not able to comment one way or the other on this. Cons Once you're "tagged" on something you are permanently attached to it. This sometimes can be an issue if all users aren't aware that anyone is able to answer a follow up email. Review Source VR Verified Reviewer Business development Computer Software Used the software for: 1-2 years ### "Great piece of software with a terrible team behind it" April 10, 2019 3.0 It's been a mixed experience, though as they grow we are starting to enjoy the experience less Pros The assignment of conversions and integrated rules. Cons The team behind the software is pretty terrible from changing the pricing for my team on a whim to not even understanding how to use their own software on a sales call Review Source VR Verified Reviewer Team Manager Telecommunications Used the software for: 6-12 months ### "Collaboration Function" April 1, 2021 5.0 Overall, I really enjoy using Front on a daily basis, I have clear visibility on my communication with my customers and my team's interactions also. Pros I love that we all have access to see communication between our customers and our sales representatives. Everything is documented and in easy access. There is no way you can miss any important details in a sales process. Cons At times, Front may take a while to send me a notification when I have received an update from a customer. Review Source TR Todd R. Pro Support Manager Wholesale Used the software for: 1-2 years ### "Great tool for collaborative groups " February 20, 2020 4.0 In the two years we have had it, we have had great success with it. Pros The software will allow your team to seamlessly work together to give the best customer experience Cons The contact area is not able to be sorted and searched in the best way Reason for choosing Front Value and mostly what it could do the others could not. Review Source JS Juliette S. CoFounder Logistics and Supply Chain Used the software for: 2+ years ### "Facilite la communication " April 26, 2022 5.0 Pros Front permet aux équipes d’interagir de façon simple, rapide et efficace. Cons L’intégration avec Aircall n’est pas la plus optimale Review Source LS Liz S. Executive Assistant Computer Software Used the software for: 2+ years ### "Easy to use" April 26, 2021 5.0 Pros It's easy to sort and assign emails among team members. Cons Sometimes there a slight glitches, but they usually resolve quickly. Review Source Kyle J. Operations Real Estate Used the software for: Less than 6 months ### "Solves the shared inbox issue that every growing company faces" October 2, 2017 5.0 Pros Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easier than running separate Customer Service Outreach platforms, when Front does everything. Cons Very powerful - It took a bit to understand all the great features. It also took time to get all team members on board... The power of Front is when everyone uses it together. Review Source CQ Carry Q. senior partnerships manager Used the software for: 6-12 months ### "Front is generally great but there are a few features that are not fully fledged out. " May 15, 2018 4.0 Pros I love how it connects my other products and especially the feature about assigning or looping in other team members and creating a thread about an email. It keeps things organized and makes my life less confusing! Cons I don't like the send later functionality. The software doesn't mention or give the option to select time zone, which can be an issue when you work across many offices, and also doesn't have a summary or a warning before firing off an email. I think it would be more beneficial to schedule a send and then have the ability to edit the delivery time, access those emails etc in a clear and easy way Review Source VR Verified Reviewer Support Hero Outsourcing/Offshoring Used the software for: 6-12 months ### "Has helped organize email queues and gives access for all hands in the team to work alongside " June 26, 2018 5.0 It helped clean email queues faster Pros It facilitates the visibility of tickets for the whole team. Helps teammates collaborate and input opinions about what is the most appropriate response for one email. Maintains queues organized and separated. Cons The amount of inboxes can be overwhelming if not all are used. Open tickets might sometimes be dismissed or forgotten due to the fact they are already assigned to someone else. Review Source Erol T. Founder & CEO Telecommunications Used the software for: 6-12 months ### "Very Fast, Very Powerful" November 19, 2015 5.0 This software helps a tons for use cases where you need to push information related to customer interactions to other people on your team (where BCCs fall short, and tickets get clunkly- for example, for product teams doesn't make sense to chat with a customer over tickets). Fast and lightweight. Pros Easy to install, Fast, Desktop App, Lots of Integrations, Little Training Required Cons Like any early company, it's a work in progress but they're very responsive to feature requests. Review Source TS TayZar S. Senior Accountant Hospital & Health Care Used the software for: 6-12 months ### "Top-Notch Collaboration Tool" July 20, 2020 5.0 Pros The best feature about Front is the ability to communicate with both my internal and external teams without having to forward a bunch of emails. The ability to comment and tag other users is a great feature. Cons I would love to have the ability to create different folders and save the emails in there which will allow me to keep track of my emails better. I don't believe this feature exists yet. Review Source Joshua A. Chief of Staff Computer Software Used the software for: Less than 6 months ### "The end of long email chains amongst teams." December 18, 2019 5.0 It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money. Pros Front is the next evolution in email. We can now communicate about email without sending a bunch of email. Cons The search feature needs work, but I'm sure they are fixing that now. Updates and new features come out all the time. Review Source DD David D. Loan Consultant Associate Real Estate Used the software for: Less than 6 months ### "Powerful, Straightforward Communication" July 17, 2020 5.0 I am able to keep tabs on customers/communication between other members of my team, and know how to stay engaged and precise with future correspondence. Front also massively increases efficiency with the availability of customizable canned responses. Pros The ability to view text and email messaging in one platform, along with the ability to tag other team members in a comment/thread to keep a continuous mode of communication is excellent. In addition, the native ability to undo a sent message for a few seconds after sending prevents accidental typos or mistakes. Cons Sounds kind of silly, but the current inability to reduce the screen size beyond a certain level in the desktop app is kind of annoying. In addition, it does have trouble loading every once in a while, and requires a hard reset. Review Source Byron L. Owner Marketing and Advertising Used the software for: 6-12 months ### "null" October 31, 2017 2.0 Review Source Paul V. Internet Used the software for: 6-12 months ### "Fast, easy to use and getting better every day" November 25, 2015 5.0 We switched to Front after using many different tools for support over the past years. We're running support for our mobile app with an install base of 1M+ with a tiny team. Front's UX is great and allows us to give very personal support to our users. Most of all I like how Front gets better every day. They're iterating quickly and listen to their users, practice what you preach. Pros Speed, mobile client, Gmail integration, canned responses with variables, lightweight. Review Source WM Wataru M. Japanese Technical Support Associate Computer Software Used the software for: 1-2 years ### "My comfortable office." June 11, 2018 4.0 Without this email, I won't be able to handle my emails at the workplace. Oh, I forgot to mention that the "Undo send" feature saved my life few times. Pros Searchability of emails. And good integrity with other common tools including Slack, Trello and Asana Cons This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view? This may save few hundreds of clicks per week. Review Source MK Mahmoud K. CEO Online Media Used the software for: Less than 6 months ### "Disappointing Experience " September 16, 2020 5.0 Overall this is a piece of software without a soul.. The rep that got in touch with me couldn't answer my questions Several days later still not heard from him at all regards pending topics discussed over zoom Got in touch with their support regards other things and they got me do thing the long way. Overall expect a piece of software with no people behind it to back you up and get you stored on the right track You are on your own. Its not worth the money even if it was for $1 for the package .. Back up your customers, get them on the right track asap otherwise please close your doors and go home Pros I liked the Shared inbox and the delegated functionality and the advanced rules Cons It can be complicated to figure out how to achieve what you need to implement Reason for choosing Front I wanted a software that would get my problems sorted. and I was very disappointed. Review Source CR Corene R. Legal Editor Law Practice Used the software for: Less than 6 months ### "Front is effective in assigning tasks for the day" October 28, 2022 5.0 Pros I can access my tasks for the day easily and complete them in time. Cons The application works very well so I have no complaints. Review Source CA Claudia A. Office Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "Experience using FrontApp" October 31, 2019 4.0 I am still using the application but I am uncertain if we will keep using it to track our metrics and performance. We have used other platforms and will keep trying others to find what best suits our needs. Pros My boss who is based in another country can keep track of my tickets and the times of response to measure my performance daily. I can follow up via email easily with all my clients. Cons The platform is too busy, I have all my emails in the same platoform making it too busy and it is challenging to find a ticket assigned to someone else. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) To find a better platform. Review Source WR Will R. Product Manager Computer Software Used the software for: 2+ years ### "Good tool for centralizing all email communications" August 25, 2021 3.0 Pros Brings everything into one place, makes it easy to search through multiple inboxes Cons UIs could use some work, sometimes it's unclear which inbox/user you are currently looking at Review Source Oliver A. Founder & CEO Computer Software Used the software for: I used a free trial ### "Their chat system is absolutely terrible" April 5, 2019 1.0 Pros Can't answer this as I didn't get that far to try the product. Cons I went to their website twice, each time I asked this question: "Can i have one use on PRO plan and all the other users on the Plus plan?" Then I got an instant reply "Ok, no problem" and I am blocked from answering on the chat. I presume their chatbot thought that my problem was solved and prevented me from asking more questions. It seems that front does not like me to ask questions Review Source Response from Front April 11, 2019 We're sorry you had a poor experience with our website chatbot. To answer your question: all users must be on the same plan, you could not have 1 on Pro and the others on Plus. You could, however, have certain team members on either Pro or Plus and invite others as light users. Please check out www.frontapp.com/pricing for details. GJ Greg J. Senior Web Developer Information Technology and Services Used the software for: 6-12 months ### "Better than outlook" December 20, 2019 5.0 Has made managing emails much easier. Definitely better than outlook Pros Makes managing incoming emails and shared inboxes much easier. Snoozing emails and arching system is much better than Outlook. Commenting on emails is also great! Cons Haven't really found anything I dislike so far. Review Source NH Nathan H. Director of Operations Consumer Goods Used the software for: 6-12 months ### "A Flexible Software that you can fit to your needs" December 13, 2016 4.0 Front is very flexible we use it to house all our emailed leads and we use it as our system to respond to chat. It has some limits but we have been able to do a lot of what we want with it, and it wasn't originally designed for that. It is however very expensive, so we have limited our user pool. Overall a good software. Pros It is very flexible and allows you to do a lot of what you need. Cons It is very expensive per user. Review Source MdCD Maria del Carmen D. QA agent Marketing and Advertising Used the software for: Less than 6 months ### "Made my work 1000 times easier!" April 18, 2020 5.0 Saves a lot of time! I can do it all from one place or tab, I can take it on the go because it also has a mobile app. All in one plce, so much easier to use! Pros I handle a lot of inboxes in my daily activities. I had to have many tabs opened for each on of them (we're talking about 20-30 average) and it took a lot of memory space and a lot of time going through each one of them. With Front I am able to have them all in one place! I can also start a conversation about a specific email with my team and everything is much esier and quicker with this app! Cons Some gliches that didn't allow us to send the proper emails with the proper signatures. Seems like it's common to have glithces, but their support is very helpful. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.