# Front Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Front the right Customer Service solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132901/multiplay/reviews --- Front 4.5 (286) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Front Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews NW Nancy W Customer Care RepresentativeLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time.“ June 10, 2025 Grey H DirectorMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “There’s also zero flexibility when product changes break existing workflows.“ February 3, 2026 EH Emily H Marketing and TechologyReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack.“ May 27, 2025 KV Kinjal V CarerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline.“ May 24, 2025 JR Julie R SupervisorRetail, 51 - 200 employeesUsed the software for: 6-12 months. “The unified inbox is an amazing tool that makes getting communications out super efficient.“ December 29, 2025 Grey H DirectorMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “The Outlook integration is no longer a true two-way sync.“ February 3, 2026 TH Tamir H GCLaw Practice, Self-employedUsed the software for: More than 2 years. “Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread.“ June 20, 2025 BM Bryce M Chief Marketing OfficerMarketing and Advertising, 11 - 50 employeesUsed the software for: I used a free trial. “Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from \[sensitive content hidden\] Sellman in their sales department that said "10 user minimum, 12 month agreement only--no monthly option, annual billing nad $1188 per user per year."“ June 5, 2023 ## Showing most helpful reviews Showing 1-25 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Arjun K. Co-founder Computer Software Used the software for: 2+ years ### "Never bcc internally again" December 26, 2023 5.0 Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time. Pros The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too. Cons Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now. Switched from [Superhuman](https://www.capterra.com/p/199278/Superhuman/) We loved the automation in Superhuman, but found that collaboration was sorely lacking. Review Source Response from Front February 6, 2024 Thanks so much for taking time to provide feedback! MD Matt D. Marketing Computer Software Used the software for: 6-12 months ### "Great to use, not so fun if you leave" March 19, 2025 4.0 Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do! Pros Front felt complete and allowed for me to access all channels in one inbox saving so much time Cons What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform Switched from [Missive](https://www.capterra.com/p/152884/Missive/) It was an opportunity to try something new that supposedly meet needs where missive was failing us Review Source Grey H. Director Machinery Used the software for: 2+ years ### "Outlook sync is one-way only. Made Front unusable for our team." February 3, 2026 1.0 Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. Pros The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. Cons The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Trengo didn't integrate with Instagram at the time. Review Source Response from Front February 13, 2026 Hi there, thanks so much for this detailed review, we really appreciate hearing your thoughts - particularly around the two-way sync changes. The two-way sync change was a big step for Front customers and for mixed teams I can imagine the disruption could be huge. There are ways you can build workflows to manage this (leveraging webhooks and the Front API), but I know that's certainly not possible for all teams to take on. Thanks again for taking the time to share your team's experience, we're constantly looking for ways to improve. JR Julie R. Supervisor Retail Used the software for: 6-12 months ### "Front changes the game" December 29, 2025 5.0 My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. Pros I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. Cons Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. Review Source Response from Front January 2, 2026 Thank you for sharing your experience! We’re so glad to hear that Front’s unified inbox and ease of use are helping you communicate more efficiently and stay organized across teams. It’s great to know your experience has been positive so far, and as you continue exploring Front’s features, we hope you find even more ways it can support your workflows. We would recommend checking out our community, help centre and even joining us for some office hours! Thanks again for your review, we’re happy to have you on board! DC Dennis C. Medical Laboratory Technologist Hospital & Health Care Used the software for: 2+ years ### "Front is a 10/10" July 23, 2025 5.0 My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. Pros Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. Cons I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. Review Source Response from Front July 30, 2025 Hi Dennis! This is fantastic to hear! We're so glad Front has been a remarkable solution for your customer support over the past three years. It's especially rewarding to know that Front helps you seamlessly collaborate with your patients 24/7 and that Front makes your work easier. Your success with live chat, phone, and email support truly highlights what we aim to achieve! Thanks so much for sharing your positive experience! Robert K. Director Computer & Network Security Used the software for: 1-2 years ### "Horrible new UI that they've just changed to - oh and they've upped the price as a thank you." August 6, 2025 1.0 It was good, after getting used to how they try to put everything behind a paywall. Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change. Pros They've changed the whole user interface and just increased the user interface. people who don't use the app, making design decisions on what they think customers want. It's unworkable at the moment Cons The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) because it didn't have an app which is why i changed Review Source NW Nancy W. Customer Care Representative Leisure, Travel & Tourism Used the software for: 2+ years ### "No limits to customer needs, Front stands out. " June 10, 2025 5.0 Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time. Pros User interface and the ability to use AI features for advancement. Incredible support services from the team vendors. Faster channel between service providers and customers. Cons I definitely have not encountered anything that extreme. It perfectly tackles the main issues of its scope of services both on large and small enterprises. Review Source Response from Front June 13, 2025 Hi Nancy, Thank you for the kind words! We're so glad Front helps you connect with customers efficiently and that you're enjoying the AI features and support. We look forward to continuing to support your success! The Front Team TH Tamir H. GC Law Practice Used the software for: 2+ years ### "Long time user " June 20, 2025 5.0 Pros Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread. Cons Pricing is quite steep, and depth of rules only goes so far--for example, SLA functionality is limited. Review Source Response from Front June 23, 2025 We're thrilled to hear that our features like hotkeys, snooze and send later, linking conversations, and pinning documents are helping you work quickly and efficiently! It's fantastic to know these tools are making a real difference in your day-to-day. We also appreciate your candid feedback regarding our pricing and the depth of our rules, specifically the limitations you've experienced with SLA functionality. We understand that pricing is a significant consideration, and we're continuously evaluating our offerings to ensure they provide the best possible value. Your insights into rule depth and SLA functionality are incredibly valuable, as they help us identify key areas for future enhancements. We're always working to expand our capabilities and make our platform even more robust to meet the diverse needs of our users. Thank you for taking the time to share your experience! JT Junior T. Data Processor Accounting Used the software for: 1-2 years ### "Front Review" September 18, 2025 5.0 It has been really good it enables shared inboxes, internal comments, and task assignments, boosting team efficiency. Pros It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets. Cons Can be slow with large volumes of messages or complex workflows. New users may need time to adapt to advanced features. Review Source Response from Front September 24, 2025 Thank you for your valuable feedback. We're glad to hear that you find Front's consistency and collaborative features beneficial. We appreciate you raising the issues with performance and the learning curve for new users to our attention. Feedback like yours helps shape how we move forward with improving Front! KV Kinjal V. Carer Health, Wellness and Fitness Used the software for: 1-2 years ### "Front - Customer Satisfaction " May 24, 2025 4.0 With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline. Pros AI powered customer service and support. Live support and best customer service software so far. Easy graphics that can understand by non technical person. Shared inbox and help desk can allow team to work together for better experience. Cons As per my experience I can say that there is no any least things about front but for premier version you have to pay more. I think it’s not it’s drawbacks. Review Source Response from Front May 27, 2025 Thank you for your review, Kinjal! We're so glad to hear that Front has been helpful with your customer service and team collaboration. We appreciate your positive comments about our easy-to-understand graphics and shared inbox features. AP Ari P. CTO Legal Services Used the software for: 1-2 years ### "Shared Email Tracking without the need for tickets" December 19, 2019 5.0 We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management. Pros Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients. Cons Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Front We liked the email integration of front wherein ticket ids and perfunctory auto responses were not required, but we still got all the same functionality of other email / ticket tracking systems. Review Source CR Chad R. Account Manager Computer & Network Security Used the software for: 6-12 months ### "Daily Front User Experience" April 28, 2025 5.0 Very positive overall. I use it daily, and it combines email with internal chat functions. Pros I use it on a daily basis to collaborate with peers and end users alike. It's very handy to utilize group distros and I think it's better at remote inbox management than Outlook delegates. Cons I wish the organization system for emails could be better, and use a folder methodology instead of just tags. Review Source Response from Front May 1, 2025 Hi Chad! Thank you so much for your feedback! We're happy to hear Front's been working well for you! 😃 Regarding organizing your workspace in Front, you could utilize empty inboxes (inboxes not connected to a channel) to organize messages. I've included some additional info on that here: https://help.front.com/en/articles/2249 AC Abigail C. Customer helpdesk Information Technology and Services Used the software for: I used a free trial ### "A great solution for omnichannel communication " January 2, 2025 5.0 Pros I really loved the way this software can combine many communication platforms into one place, it makes working so much easier. Cons Generally didn’t find any cons during using this software. Review Source Response from Front January 6, 2025 Hi Abigail - We're so glad you're having a great experience with Front! If you ever need anything, don't hesitate to reach out to us at support@front.com. SM Solomon M. Project manager Information Technology and Services Used the software for: 2+ years ### "The Bestselling in the market Customer service and Collaboration tool." May 9, 2024 5.0 Pros It gives is realtime collaboration with our staffs. It has a very intuitive interface and dashboards. The customer service is good. It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows Cons It has been good all along and we have experienced no dislikes Review Source Response from Front May 10, 2024 We're thrilled that you're pleased with Front! If your needs or workflows in the product ever shift, please share feedback with us here: https://community.front.com/ideas. Paul S. Implementation Director Accounting Used the software for: Less than 6 months ### "The Best Team Collaboration Tool!" December 19, 2019 5.0 My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages. Pros I love being able to comment to teammates and to create a client-specific e-mail for our clients to respond to in order for collaboration to be smoother and for communication to be shared. I like being able to share drafts with my team so that they can review and even send if needed. If my direct reports want an e-mail to come from me but want to be sure I say exactly what they want to be heard then they just type up the e-mail, share the draft and @mention me, I edit it, my signature automatically attaches and then I send the e-mail as if I had written it. It's actually quite brilliant instead of sending an e-mail to one person to review, you can share it and everyone can see the edits. I like how you can immediately see at the top the tags of whose folder you're in so that you don't have to search through the e-mail to realize where you may be or which client you're working with. I also like the feature that lets you know if one of your colleagues archive the message that you're currently looking at. It helps to know this so that you know whether or not you need to reply to the message or assume that they're still going to respond. I also love how we can snooze an e-mail until later so they don't junk up the inbox. I am usually terrible at just leaving my inbox full with unnecessary messages that I forget to get back to until it's too late. With Snooze, I now say goodbye for now and get it out of my mind completely and then am reminded of it at the appointed time. Cons I haven't really found anything that I don't like yet. One thing that may improve but is not a big deal is that tagging folders at the top right does not always work but if I drag the message to that folder then it does work. It would be nice if you could add an Asana task from Front without adding it to a project. For example, if it's a private task that I don't want shared with anyone else then I should either be able to make it private or not add it to a shared project. I was going to say that I would love to make reactions to the comments placed in Front but it appears that that option was added 18 hours ago so someone else beat me to the punch. It might be nice to have the option to add a follower to an e-mail thread but make it so that they cannot see any previous comments to when they were added. This would just make it so that you can share current information going forward but not include any past information that you may not have wanted to get into their hands. I'm sure Hillary would have loved that feature. One thing that I would love to add is an @mention to say something like @all or @everyone that tags everyone that is assigned or a follower to a particular e-mail comment thread. Review Source Laurens P. Backoffice employee Consumer Electronics Used the software for: 1-2 years ### "Front, a must need in your business!" June 27, 2020 5.0 I strongly recommend using Front. Not only is the program / email-client very good, but the employees at Front are also equally capable. Through the e-mails they send and the experience I've had with their customer service, I noticed they really care about their program and what the consumer thinks of it. If you have any questions, they will answer it properly. If you have any suggestions, they will sincerely think about it. Front has impacted my work, by making my work easily manageable. I can clearly see incoming e-mails being divided into different inboxes. Everyone can have different rights, so not everyone can see how cases are handled. Furthermore I can easily search my sent e-mails, even by using formula's such as ‘from:’ or ‘to:’, which makes searching older conversations or e-mails for bigger cases very easy. This can be very though in other e-mail clients. I can conclude that my overall experience with Front is very good! Pros I like how everything is organized and therefore is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations. Moreover, there are many settings, which can make the difference for various different users. For example, I use the 'Paste as text' setting, so everything I paste is stripped of its formatting. I know some of my colleagues dislike this, but I love it. Furthermore, shortcuts are easy to learn and this makes it possible to work even faster. Overall, I think Front feels very intuitive, it is easy to learn, and makes e-mailing a lot easier. Cons At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder. We used to be able to see that immediately. Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying. This is the only minor thing I think can be improved. Review Source Shari G. Management Consultant Lead Consumer Services Used the software for: Less than 6 months ### "A Great Software to Communicate With Customers" July 5, 2022 5.0 Pros I've used Zendesk for years, which is a really popular customer ticket support software, and this software is way better than it! The UI is already familiar as its set up like the main inbox to your Gmail or Outlook account and you can actually see when a customer has 'Seen' your message! The software has its own Desktop app unlike a lot of others, but I mostly use it through the web to sift through multiple tickets easily. A great benefit, as well, is how easily you can integrate other software into their plug in feature. So you can connect it with your business' Shopify, Salesforce, WhatsApp, Google drive and many many other apps! There's a comment section on each conversation that you can use to communicate with team members and because it's a true emailing software, you can CC and BCC other people on your customer's messages, if necessary. You can set a time limit for how long you have to cancel a sending response and you can create templates for canned responses/macros that you will have to use on a regular. It's a really great software and I wish I could use it for every email/ticket customer support role I'm ever in. Cons The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account to make the process easier. I then realized that my work emails were actually coming into the main Front's inbox and all the other teams could see those messages. I found the option to turn off all personal incoming messages but I could not unlink my Google account from it so I can still see all my old messages in my inbox and have no way of removing them without them being deleted from my actual work account's email. Review Source SB Shelby B. Senior Operations Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Front is the best customer service management & email integration tool I have ever used!" August 10, 2020 4.0 I love Front! It breaks my heart that Convoy is terminating our contact soon. We have started to development our own (very basic) email platform but it is a long way away from the standard my team is now accustomed to, based on our positive experience using Front the last two years. Pros I love Front's ability to display who on an email chain has read our last response (revolutionary!) & the ease at which my team can comment back and forth and converse with each other, all while hidden from our customers in the email thread. Email tagging, inbox splitting, & the infinite number of archiving and email redirection rules we can put in place keeps my team organized (& myself sane!)-- as a company that receives tens of thousands of emails a day, Front allows my operations team to truly battle the "Front lines" of customer communication. Cons The biggest issue we deal with is Front's occasional latency. In an industry where fast is better than perfect, the last thing my team needs is Front to be lagging or down. We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be super tedious if the platform doesn't load or crashes. My team works to urgently solve problems and every second counts, so we cannot risk even a minute of latency. Review Source GB Gloria B. Program Manager Logistics and Supply Chain Used the software for: 2+ years ### "Front Review" December 14, 2022 4.0 Overall I've had a nice experience with Front. Previously I used Zedesk to manage incoming emails with my team and the functionalities are very similar. Perhaps Front design is more appealing and seems more like a gmail/outlook email inbox. Pros \- Assigning emails to coworkers- Dividing work between colleagues- Delegating tasks- Organising work in a cross-functional team Cons \- As an admin user, tracking the performance of the team is not practical and we still need to do it outside the platform. It would be good to apply more filters and functionalities for the tracking part. For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also calculates when there's a reply again to the message Review Source VR Verified Reviewer Founder, Curator, & Mentor, TEDxYouth@Columbia Media Production Used the software for: 2+ years ### "Buggy and slow product, with lack of attention to detail" May 6, 2018 2.0 Ability to respond to and manage emails as a team. Pros I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes. Cons The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%. Review Source SL Sophia L. Customer Success Representative Logistics and Supply Chain Used the software for: 1-2 years ### "Help your company see what's in "Front" of you" December 5, 2023 5.0 Fantastic! I didn't use it before coming to Zonos, and we haven't used any other email platform to communicate with our clients since. Pros Front makes it easy to organize, prioritize, and manage emails. Front makes internal collaboration seamless and efficient. Cons Nothing really. I just don't like how they took away the Star feature Review Source Response from Front December 6, 2023 Thanks so much for your positive review, Sophia. We're glad you enjoy the product (and Front puns) as much as we do! VR Verified Reviewer CPO Food & Beverages Used the software for: 6-12 months ### "Good tool - but SaaS typical pricing issues" June 20, 2022 3.0 Overall, a great tool with great potential that could be even better if it were more targeted. The high complexity, mediocre documentation, and poor practice of hiding basic features in the overpriced "Enterprise/Scale" level bring the rating to only three stars. Pros It's great as a multi purpuse tool for a lot of different scenarios. Has a lot of features and well made integrations. It helps working and collaborating as a team on messages, requests and tasks very efficiently. Cons As it does offer a lot of functions, it's kind of bloated with options to configure and customize it. It can be tricky to find the right config and approach for the usecase you have. As it can be used for a lot of different scenarios (helpdesk, crm, communication, ...) it's not fitting to a specific usecase as good as tools that are specialised to one - it would help if Front would try to focus on something rather trying to be a solution for "everything". The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier. For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the highest tier (99$/user/month). Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end. Review Source Isabella H. Project Analyst Information Technology and Services Used the software for: Less than 6 months ### "Organize all the emails your teams receive in a flexible way with Front." November 7, 2020 5.0 We use this software in the teams that are mainly dedicated to sales that are executed in our business facilities, especially to keep track and organize each of our potential customers that come from various points, when we refer to various websites, especially when doing business from emails, which are multiple, this system determines them in order of arrival, and attends them remotely, facilitating our work in large proportions. Pros It is an incredible software in its main functionalities, because once it is implemented, it automatically organizes complex or chaotic emails, in a very fast and sophisticated way, giving amazing impressions, due to its extraordinary operation, without excluding that it is a A very useful tool, especially when we go to business scales, which require attention to their outgoing and incoming messages that they have in a multiple way, covering all these needs in a very successful and smooth way, being one of my systems favorites. Cons As a significant disadvantage, regarding the functionalities that this software maintains, we can mention that its exports are not very large that can be described in a considerable scope, where they should normally comply and operate without interruptions, highlighting that they are totally difficult to select , since it is a complex software, according to its programming, due to its extensive tools that it offers for its options of use that it commonly executes. Review Source Donald M. Customer Service Volunteer Information Technology and Services Used the software for: 1-2 years ### "Great for our case tracking needs" March 12, 2020 5.0 Front makes it easy to use email as a primary mode of communication with customers. It’s very easy to sort and reassign cases, have internal discussions on cases, and quickly respond to and close some cases using canned responses. Pros Cases are created directly from new emails that come in. For customers, it’s as easy as sending emails back and forth with us, but as agents using Front, we get so much more functionality. Things like canned responses, automatic case sorting and assigning, internal threaded discussions on individual cases, and integrations with third-party tools make Front almost the perfect choice for what we were looking for. Cons As a user and not an admin, I am not exposed to the full extent of Front’s capabilities, but I am completely satisfied with what I do use. The only issue I’ve had thus far is when I use a canned response it contains three different fonts and just looks odd. This is only evident in the iPad app, but from Desktop they look fine. This was an issue in the way the canned response was created, and while even as a user I do have the ability to fix it, my first attempt failed. This may just be a training issue and I haven’t reached out to Front with help on it yet, but I know if and when I do I will receive excellent service based on others’ interactions with Front’s customer service. Review Source GP Giada P. Photographers Acquisition Specialist Photography Used the software for: 6-12 months ### "Front App - Reading, Writing and Assigning emails in a team oriented way." July 28, 2020 5.0 I am extremely satisfied of this app. It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis. Plus it takes all the rules and marks of your main inbox provider (gmail, outlook etc.). Highly recommended even for all its features and possibility to integrate it with the main useful app: Aircall, Google Cal etc. Pros What I definitely like the most is the way you can assign emails to your team mates - especially when reviewing the same inbox. Generally with other provider is always difficult to organize your workflow and dividing email by forwarding them all. In this way, by using a super simple and well designed app, you can simple go through the object of the email, even read it if needed and then directly assign it to your colleagues. Moreover, you can even assign the email to more than one people - keeping everyone posted about important issue. Last but not least, you can use this app even to comment and share plus information about email or work to do with that email/costumer directly using the chat below the main inbox (this is something that can be shown just between team mates - avoiding the possibly of sending personal information to the direct costumer while forwarding the email to your colleagues). Cons I think that the app version could be improved, especially in the way it shows notifications. Each time I open it - I can see the amount of my entire inbox and it always seems you still have work to do even if you are up to date with all your daily emails. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.