KnowledgeOwl

KnowledgeOwl


5 / 5
204 reviews

Who Uses This Software?

We serve all businesses who need to share information with customers, employees, and other groups online. We particularly love small businesses, startups, SaaS orgs, government, and non-profits


Average Ratings

204 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month/user
  • Pricing Details
    $79/mo for 1 kb & 1 user. Extra users $20/user/mo. Extra kbs $40/kb/mo.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • KnowledgeOwl
  • www.knowledgeowl.com/
  • Founded 2015
  • United States

About KnowledgeOwl

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.


KnowledgeOwl Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

KnowledgeOwl Reviews Recently Reviewed!


Great platform and Customer Service

May 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress.

One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout.

Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me.

Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support.

After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show.

Defeated, I hung my head and picked up the phone.

But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.

I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing.

Knowledge Owl is very versatile

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.

Cons: The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.

Overall: It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

Vendor Response

by KnowledgeOwl on August 09, 2018

Thanks, Jeff! We really appreciate the awesome review! -Marybeth

Great service, great functionality

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.

Cons: If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.

Vendor Response

by KnowledgeOwl on September 06, 2017

Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!

Knowledge Owl has been the best vendor experience and helped us launch our game changer in education

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -easy to use  no coding required!

-intuitive

-clean design

Cons: Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!

Overall: In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success.

In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

Recommendations to other buyers: BEST customer service ever.

Vendor Response

by KnowledgeOwl on January 30, 2017

Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth

Super simple knowledgebase software

Apr 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing.

The software itself is very easy to use, way easier than something like MediaWiki. The rich text editing and easy image uploads (did I mention they host your media? No hotlinks!) makes writing articles with video/pictures super easy. It's also really easy to update articles, I went and overcomplicated myself when all I have to do is drag and drop the resource I want.

Support has always been wonderful, Marybeth, Pete, and the team are great at communicating changes (like the DNS shift from helpgizmo to knowledgeowl), answering questions, implementing fixes, and basically just being all-around great.

Customization is quick and easy, there are several features we haven't needed to explore but really do make KnowledgeOwl a great drop-in solution for other CRM or ticketing tools. Plus, users can download PDFs of your articles which makes distributing printable documentation even easier.

KnowledgeOwl is a great piece of software that does exactly what it needs to do, and nothing more. It's thoughtless to the point of never being in your way, allowing you to focus on writing and managing articles instead of spending time messing with options and configurations. Plus, it allows users to configure multiple KBs on the same account, so I can manage customer-facing documentation on one KB and have internal, staff-only documentation on another. Yatta!

KnowledgeOwl has become my go-to recommendation for a fast, easy, smart, professional knowledge base system. Give it a shot, I'm sure you'll feel the same way too!

Knowledge is Power

Mar 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros -

Incredibly intuitive

Highly customisable

Strong customer service ethos

Detailed reporting

Huge creative space

Up time - is excellent

NO CONS!

We've been with Knowledge Owl since 2014, and have thoroughly loved every day spent with them. We use their product to deliver incredibly important user guides, top tips FAQ's and other general information about our products and services, directly to our customers.

All of this is done through three separate knowledge bases, for three separate products.

The fact that we allow our products to be supported by Knowledge Owl across three separate KB's should indicate to you that we're serious when we say that their product is excellent.

In addition to giving us the creative space and freedom to impart knowledge onto our clients, their customer service has been excellent since day one. I am the person that contacts Knowledge Owl to deal with any situations that may arise around the knowledge bases, but in all honesty - I could probably count on one hand the amount of times I've had to request assistance. The times I have needed to, have been fast and very professional experiences, which is pretty incredible considering we are based across a sea and time zone from them.

As a manager the reporting tools and functions behind the scenes in Knowledge Owls KB's are invaluable. The statistics I am able to gather gives us as a company the ability to see what's - working, trending, missing and important to our clients.

As a long time user, I would have no problem at all recommending their product to another business or nominating them for an award in excellence.

Vendor Response

by KnowledgeOwl on March 17, 2016

Thanks, David! You've been with us since the beginning, and we're so happy to have you as a customer. We greatly appreciate the amazing recommendation; you are the best! -Marybeth

KnowledgeOwl wins on customer responsiveness & functionality implementation

Apr 01, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

KnowledgeOwl Review

Jan 25, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Friendly customer service.

Cons: The overwriting of documents in the master library. No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.

Overall: Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

Vendor Response

by KnowledgeOwl on January 25, 2017

Thanks for the feedback, Lynn! We hear you on the library and the editor collision, and hopefully we will get both problems sorted out in the next few weeks. I'll follow up with you privately about the edit and reader screens; we should be able to get them to match! -Marybeth

Great customer service

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The backend editor is simple and intuitive. The customer service is incredible.

Cons: N/A. Everything is amazing.

Overall: Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

Recommendations to other buyers: Nope. They're the knowledge gods they say they are.

Clean UI; exemplary support!

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We tested a few different pieces of software for our company intranet (after being forced to move away from the outdated Google Classic Sites) and chose Knowledge Owl because the UI was simple, clean, and easy to navigate. It gave us enough latitude to shape the way we wanted to present information to our employees while also providing enough structure to maintain a professional, organized site.

Cons: As the "subject matter expert," I needed to be the one to create our site, but I have zero experience with HTML coding. That being said, I can't say enough how incredible the support team has been. They are extremely responsive and excellent teachers to the extent that even someone like me with no coding experience has been able to create exactly what I want with relative ease. Good customer support is a dying art, so Knowledge Owl has really exceeded expectations in this area!

Vendor Response

by KnowledgeOwl on October 01, 2018

Thanks, Bethany! We greatly appreciate the feedback and review! - Marybeth

Knowledge Owl is, simply put, the best web-based help center platform I could find

Mar 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I found KnowledgeOwl after joining a tech startup as the lead technical writer. At the time, the company didn't have any formal user documentation -- but we did have a support team fielding many repetitive questions, and users who could benefit from formal instruction. Given that we have a single product and it's fairly simple, products like MadCap Flare (which I had used at the previous company I worked for) offered much more than we needed -- and at a much different price point.

I evaluated several other options and ended up selecting KnowledgeOwl given its straightforward pricing plan, easy-to-use interface and immediate publishing abilities. If you need something simple to use and build that offers fairly attractive basic theme choices, then KnowledgeOwl will suit you just fine. It may not offer several hundred output options, but as the world continues to move away from print manuals towards greener, online manuals, in my opinion that factor wasn't important.

The best part about KnowledgeOwl, though, is the customer service/support. I can't imagine any company matching its service/support level. The first few weeks required a lot of customization given the look and feel that my company was going for, and the team over at KnowledgeOwl was with me every step of the way as far as customizing code and so on, in some cases even doing the customization for me as I was in over my head with that level of CSS code! Highly, highly recommended.

Stop looking and use HelpGizmo!

Nov 06, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo.

Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered.

It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledge base and since Helpgizmo integrates with Zendesk we get the best of what each company offers. It made switching such an easy decision for our organization.

And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better. That is probably the most impressive "feature" you'll be getting when you go with HelpGizmo.

Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend!

HelpGizmo is a great product with a great team at a great price.

Nov 06, 2014
5/5
Overall

Comments: We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend!

Pros: Permissioning by article level Great article WYSIWYG editor Outstanding customer service Variety of layouts Fantastic price Integrates with Zendesk ticketing Fully customizable with a little CSS

Cons: Truly can't think of any

Simple UI + Rocking Customer Service = Amazing Product!

Apr 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The first thing to know about the KnowledgeOwl product is that the team behind it is really dedicated and extremely responsive. Whenever I've had an issue, they have been right on top of it and that's worth a lot.

Combine this with a really simple and rock-solid product, and you have a real winner. We deployed a new product knowledgebase in less than 30 days from start to production with KnowledgeOwl. When we needed tweaks to the mobile view, they were able to immediately help. When we suggested new features, they were quick to give us a delivery date and put them in queue.

The product is very easy to set up, even simpler to maintain, and (most importantly) it is stupidly simple to use. Simplicity is key as far too many other products we evaluated had a lot of legacy UI or other complexity which served as a barrier to entry for the end-user.

If there was any difficulty it's with uploading images to be used. The files are uploaded to a library and then transferred to the website through an automatic process. Usually this is instantaneous, but if you upload a file with the same name or do something else weird then it can take several minutes to straighten out. That's a fairly minor concern in a product that can do so much with such a responsive staff.

Our technical team uses the knowledge base every day. What more can you ask of a product?

Amazing customer service

Aug 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Ease of use

-The owl favicon!

-The fun element

Cons: That images don't enlarge when you click on them - I have spoken to Marybeth about this and it is something that will likely be added soon - so not really a con!

Overall: I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides.

Easy to use, great features and amazing support !

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple web base interface with a lot of options.

Easy to manage your articles life cycle and your users access as well.

When ever we have a how to question or any question for that matter, there's always someone ready to help us.

Cons: Not much, maybe more language interface (French for example).

1 more admin licence with the basic subscription would be nice.

Overall: It's always hard to capture your employees knowledge but KnowledgeOwl makes it easy !

Vendor Response

by KnowledgeOwl on May 23, 2018

Thanks for the review, Gabriel!

We are planning to add better translations capabilities in the near future for multilingual knowledge bases, so hopefully that will make your life easier. I also sent you an email about the extra admin license :)

-Marybeth

great product, phenomenal service!

Apr 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I spent at least 6 months looking for software to manage our many internal manuals, policies, and procedures, but struggled to find a tool that would solve our problems (without creating a new set of workarounds to manage) at a price that we could afford. HelpGizmo met both qualifications with flying colors when we signed up with them a little less than a year ago and has at least tripled the number of available features since then.

The best part about the software is how intuitive it is to use. It required zero training on the part of the users, and only a minimal overview with co-workers who were going to be managing the knowledge bases. I've been so impressed with the software and all of the possible uses that we've upgraded from one knowledge base to three in order to incorporate it into other projects.

All of this is possible because of their staff, who offer some of the friendliest and most responsive customer support I've ever witnessed. Both MaryBeth and Pete were incredibly helpful during the roll-out of the program to our staff. And when I had a last minute request before creating a report for our Board, they were there to make a quick customization to save the day.

Great customer service, wish there were more capabilities

Mar 29, 2016
3/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.

HelpGizmo helped me to create the documentation I always envisioned

Jun 23, 2014
5/5
Overall

Comments: HelpGizmo is super easy. The switch over to HelpGizmo is FAST! Organizing all my content using the drag and drop table of contents was a snap. Depending on your content you should be able to go live with a public site in a day, two tops. HelpGizmo's table of contents organization allows editors and customers to see the "big picture" of documentation. This not only makes documentation management more efficient but, more importantly, it allows customers to help themselves. Customers who search our help documentation for a quick answer can see the other content and are encouraged to come back and use the other resources. Finally, and most importantly, the HelpGizmo team believes in customer-driven development and they're not just saying that. They are bright, energetic customer service gurus who just intuitively understand how to help you help your customers. When it comes to feature requests Marybeth will probably finish your sentences for you. This tools is already packed full of really rad features and the HelpGizmo team is just itching for customer feedback to build more.

Pros: -Easy to use -Fast -Excellent support -Customer-driven development

Simple Yet Powerful & Amazing Support

Jul 27, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Knowledge Owl is easy to use but isn't restrictive, and the customer support is top notch.

Overall: I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information.

The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution.

KnowledgeOwl is very easy to use and navigate.

Apr 13, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other systems are complex and can be overwhelming. With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn!

There are many features I like about KnowledgeOwl. I can single source screenshots so they get replaced quickly and easily through the articles, I can create snippets to help save time and effort with repeating content, I can add synonyms to keywords to assist with search capabilities and I can publish multiple outputs.

The need for responsive design arose as new devices with differing screen sizes and resolutions appear. KnowledgeOwl address this need and I consider responsive output as a significant feature!

There isn't much I don't like. There is opportunity for improvement with formatting capabilities and adding an import existing content feature.

The tech support is fantastic. They are quick to respond and provide excellent guidance and assistance to ensure my questions are answered or my issue is resolved in a timely manner.

Fantastic

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, You do not have to be very technical to use this product.

Cons: The reporting could be better, which is currently being worked on, so just a matter of time.

Overall: We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.

Vendor Response

by KnowledgeOwl on January 27, 2017

Thanks for the awesome review, Lorna! HOOT! -Marybeth

Positive-feedback-only zone!

Apr 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We're well into the process of obsoleting and migrating components of a large set of hard-to-maintain legacy docs and Helps, and implementing a more nimble approach that allows us to provide our customers and dealers with the information they are asking for. KnowledgeOwl is proving to be a robust and easy-to-use authoring tool that lets us generate and deploy critical information quickly on an as-needed basis and then continually improve and expand on the topics as time and resources allow. As the sole writer at my company, I really appreciate the ease (and enthusiasm) with which non-writers can dive right in and start generating content, allowing me to focus on editing, writing overview and bridge topics, adding links and keywords, assigning new topics to subject matter experts, and so forth. The KnowledgeOwl authoring environment is intuitive, easy to use, and feature-rich. The UI is straightforward---it's all right there in front of you. KnowledgeOwl is saving us time and effort and aggravation, and it's very rewarding to be able to respond so quickly to requests for information.

Comprehensive Knowledge Base platform

Mar 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have a very positive experience with KnowledgeOwl so far (using for 6+ month now). We are expanding our documentation very quickly, thanks to the intuitive web site and editors. We have a team of editors, and the ability to provide a group based reader accounts to our customers makes it easy to create customer specific areas. Something we were looking for a long time.

The support is quick to reply and there are more features in development. My favorite is ability to use REST API to get a list of suggested articles by a keyword, and show that inside of our own web application to help our users. I'm looking forward to the Word document import (on their roadmap), so we can accelerate porting our old documentation.

Vendor Response

by KnowledgeOwl on March 24, 2016

Thanks for the awesome review, Alex! I'm glad you've had such a positive experience, and I definitely want to help keep it that way.

Import from Word will be HUGE, but we do have the ability to bulk import Word files on the backend right now. I'll shoot you an email and see if we can help get your old docs ported over now :)

P.S. The API is so much fun, isn't it?

Sensational service and high quality product- Not to mention excellent value!

Mar 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: KnowledgeOwl is a fantastic KM solution. When researching different products in the market we had a long list of requirements, I couldn't believe how many KnowledgeOwl was able to tick right out of the box. Its intuitive, easy to use and excellent value for money.

From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department. Information stored on the platform is backed up daily and the level of customer support that has been offered to us to help tailor the platform to our specific needs has been second to none (especially considering the fact we're in completely different time zones).

Utilising KnowledgeOwl has assisted our business unit to achieve immediate efficiencies and tangible cost savings. The best part is, it just keeps getting better and better with upgrades occurring to the platform on a regular basis. If you're looking for a highly effective KM solution I couldn't recommend this knowledgebase highly enough!

Great flexibility, great service.

Mar 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Knowledge Owl team is consistently providing the space for iteration and brainstorming to integrate new features, functionality, and improve usability. They're willing to pick up the phone any time we need help, have ideas, or just have questions about the limits we can push our own website. For instance, I needed help figuring out how to track autocomplete searches within Google Analytics reports, and they went ahead and set up event tracking for us.

Knowledge Owl provides the support and structures to allow for growth and scalability for our organizational needs. I feel like they provide the platform that will adapt to the chaos of non-profit work at any given moment. From styles, themes, reporting, article writing, user permissions, tagging, and editing, Knowledge Owl's knowledge bases will be able to pivot alongside our own ever changing work.

Vendor Response

by KnowledgeOwl on March 22, 2016

Thanks, Kelly! We love growing and evolving with you, iMentor, and the Learning Center. We appreciate all the feedback and brainstorming to help make both your site and our product better! -Marybeth

Great Product, Amazing Customer Service!

Apr 06, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Happened to stumble upon HelpGizmo while we were looking for an LMS to integrate into our software. Tinkered with the free trial and found it to be very customizable, powerful, and simple to use. The pricing structure is affordable, and we didn't even think twice when signing up with their service.

We managed to setup our entire architecture in less than 1 day with the help of their amazing customer service team. They really made the entire setup process painless, and we definitely appreciate their attentiveness to the issues that we faced.

One little feedback is to improve the rich text editor to be more precise, allow support for more fonts & features, and to output cleaner HTML. For some reason, we can't get our pasting from word to look the same in the tool. Using the built-in features in the editors didn't help either, as it skewed the bulleting a little bit and we just can't get them to match our word doc. Luckily, we have HTML programmers in house, and were able to complete everything in a breeze. But, other people might not have that luxury.

Creating a KMS to supplement our new Level Five sales training/sales coaching firm.

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: KnowledgeOwl is very easy to use - especially if you've worked with any blogging software - and the support services are fabulous. You can schedule support calls online for the amount of time you need and the team responds to emails, too. We can't sing their praises more! They're definitely a 10+. success.

Cons: Nothing to add here - we've been very pleased with all of the support we received when setting up our KMS.

Overall: Provided us with the opportunity to create a product that extends our capabilities and gives us a competitive advantage in the marketplace.

Vendor Response

by KnowledgeOwl on July 20, 2018

Thanks! It's been a pleasure working with you!

A great KB software for SME's

Mar 31, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We chose KnowledgeOwl because out of everything on the market, it offers the most bang for your buck and lowest barriers to getting started. Customer service is friendly and extremely responsive, and we were up-and-running in no time at all. It also offers more in-depth customization and organization features than many other products on the market at a much better price point. The simple, intuitive interface for adding articles makes onboarding very easy.

The reason it gets 4 overall stars and not 5 is that adding your own CSS can be a pain. It's possible to write your own CSS for your site, but you have to dig into the pre-baked CSS inside the theme and override it piece-by-piece. There also isn't any documentation about their classes, so this can be time-consuming to figure out. If they offered a "blank slate" template that just gave you the basic elements of a help site (navigation, search bar, article content) then let you style them yourself from the ground up, it would be an easy 5 stars.

I really like it, gives great overview and is easy to use.

Mar 23, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone!

1) it isn't possible to move several articles together into a new sub-category, which could save time when reorganising;

2) over time it's annoying that you need to save your changes in articles and that the default is always "draft". I have to save 2 times to be able to get it into the database. If you do many entrees that takes time.

Vendor Response

by KnowledgeOwl on March 24, 2016

Thanks for the feedback, Barbara! We really like you too!

It would be great to be able to bulk move articles. I'm going to put in a feature request for it and I'll keep you updated.

Your articles shouldn't be defaulting back to draft, and I think you might have been running into a bug which should be fixed now. I'll reach out to your separately to make sure we get that resolved.

Thanks for sharing your KnowledgeOwl experience and recommending us to everyone; we appreciate it!
-Marybeth

KnowledgeOwl - Great tool and excellent customer service

Apr 12, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Moving all our internal and external guides on to KnowledgeOwl has transformed our ways of working and hugely reduced the amount of time we devote to one-to-one support.

KnowledgeOwl includes a great range of functionality, enabling the creation of everything from very simple 'PDF' style guides to complex resources integrated into other systems. We are still discovering more capabilities and our knowledge base resources keep getting better because of them.

Pros:

Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.

Cons:

As part of the on-going evolution of the product, parts of the user interface change, which can result in a bit of re-learning how to do some things on occasion (a small amount of pain for the associated system improvements).

Exported PDFs do not maintain the fonts used in the on-screen knowledgebase.

Very good platform, Rapidly evolving, and always ready to help

Mar 22, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been actively working with the nice folks at KnowledgeOwl since September 2015. We selected them after an extensive evaluation process conducted over the previous summer. As with any evaluation, you have to find the right balance between features, support, and price and we felt that KnowledgeOwl, overall, had the best marks over all three categories.

Implementing a solid knowledge base is a TON of work - even if we don't want to believe that at the outset. We have found the steady progression of improvements and ever present support to make a huge difference with us getting our knowledge base up and running.

I am quite confident that as they grow and expand, they will continue to improve the product and be a great resource for how best to implement a knowledge base.

Vendor Response

by KnowledgeOwl on March 22, 2016

Thanks, Peter! We appreciate your help in continuing to improve and evolve the product. Your feedback is invaluable and helps us make KnowledgeOwl better for everyone. You are awesome!

Very Satisfied with the product and the support

Apr 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using KnowledgeOwl for more than a year now and can simply say that it does cover all of our Knowledge-base requirements.

Some o the main things that I like:

- It's easy to use

- highly customisable

- drag-drop to add files,easy to link images/documents

- It supports various visibility settings, which allows us to have internal and external information

- The comments feature enables discussions, sharing knowledge

- The categories are a great way of organising articles and the search is very accurate

Last but not least it's responsive, which makes it usable on mobile and tablet.

Overall, I would recommend this product to anyone who is looking for a content management software, which can be used for multiple purposes.

Vendor Response

by KnowledgeOwl on December 04, 2017

Thanks for the positive review of KnowledgeOwl, Bilgin!

Please let us know if there is anything we can do to help make your experience even better.

We''re happy to help any way we can!

-Marybeth

Perfect Pure-Play Knowledge Base Tool for Help and Beyond

Mar 28, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Knowledge Base team has focused on doing one thing right: Providing a cloud based tool for knowledge base for Help and beyond.

If you've found the perfect help desk (ZenDesk, ServiceNow, etc.) and are looking for a separate knowledge base because those guys don't really do it right, you will have a hard time finding a product that isn't tied to help desk software.

These guys have focused on all the key features that a heavy user of knowledge base products would look for. A lot of them are the differentiators that keep me in the app.

Customer service is great-- we hear back from them right away There are some features they will need to add as they scale and to make the product truly complete, but for now, I consider them best of breed vs the one-off competitors who limit us too much on styles, structure, etc. It takes very little to get up and running, so if you have any doubts, give them a try.

This software was so easy and effective that my Vice President was stunned (in a good way)

Apr 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am a complete novice, to the point that I'm not even sure what a knowledge base is. That being said, I described what I needed to do in an email to Knowledge Owl, and, within that same day, I was contacted. Marybeth listened while I basically described a whole mess of things I wanted, understood what I needed and then immediately helped me set up our first news site. After my normal labor-intensive task of gathering articles and editing outside of the site, I found that setting up my categories and posting my articles took next to no time at all. I showed my Vice President, who is the owner of the news site. He was so thrilled, he could not stop showing people. We have gotten rave reviews and people love that they can access and review the site on their mobile devices easily. I look forward to a long, successful relationship with Marybeth and company.

Exactly what we have been looking for

Mar 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been looking for knowledge management hosted solution for our product - NumXL - documentation for a while now. The solution must be SEO friendly, easy to use, fast, customizeable, scalable, integrate with helpdesk solution, affordable, and must support mathematical equation, after all, NumXL is a statistical and econometric solution. Knowledgeowl met all our criteria and more.

Over the past couple of months, we have started using KnowledgeOwl with a pilot project for the SDK, documentation. We had a great success, and the support has been excellent.

We have been using Knowledgeowl only for couple of months, and, so far, it has been great experience, so I can speak of any cons.

Vendor Response

by KnowledgeOwl on March 19, 2016

Thanks for taking the time to write such a thoughtful review, Mohamad! If you do think of any cons, please let us know. We are happy to help any way we can! -Marybeth

Easy-to-use & flows seamlessly with our website - great customer service!

Mar 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We tried a lot of different solutions before settling on Knowledge Owl for our company's knowledge base. The biggest reason we chose this platform was the ability to customize the look and feel to flow seamlessly with our website. While we did run into a few customization issues, the customer support was fantastic. We worked with Mary & Pete directly to solve some of these problems, and the one-on-one attention was phenomenal. They fixed some of our custom CSS & HTML so elements would work as intended, and even created a custom solution to enable our Google Custom Search Engine to work with the search in the system. Since we rolled it out, it's been easy to use, update, and monitor. The only downside is it does not have an option for an integrated "community forum" so if we do decide to launch this in the future, we would need yet another platform.

Excellent help/documentation tool for SaaS product

Mar 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Its simple really: we have a very complicated and super-generic product that is, to put it mildly, a real challenge to provide clear and useful help documentation for. We evaluated many, many options, and in the end chose HelpGizmo. It has provided just the perfect level of power, customisability, and ease of use. Perhaps best of all, however, has been the stellar customer service we have received - always prompt, friendly, and the solutions almost always go above and beyond our expectations. We've only been live with our documentation for a little while, but have already received glowing feedback from our customers, specifically on the documentation.

In terms of product recommendations, this is the easiest choice I've had in a long time!

Vendor Response

by KnowledgeOwl on April 03, 2015

Yay! I'm so happy you've gotten glowing feedback from your customers - this made my day. Thanks so much for the review, Kevin!

Immediate Support and Customization

Mar 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were looking for an option to create an internal Knowledge Base of regulations and requirements for SMS messaging in different countries. For this need, we had some very specific features that we needed to implement - including some that were outside of the standard offerings listed.

The Knowledge Owl team has been outstanding at working with us to build a system that meets our needs, including custom coding and integrating our comments into their future builds. I can count on them to get back to me immediately and with thoughtful and helpful answers.

The bottom line is that within a month, we were able to launch our internal database to great reviews from our team, and we now have a dynamic platform to continue to add countries/regulations moving forward.

Vendor Response

by KnowledgeOwl on March 22, 2016

Thanks for sharing your experience, Richard! We love helping! -Marybeth

Love the Finished Product, Back-End Lacking

Apr 12, 2016
3/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate.

On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing!

Easy to use with fast and very capable support

Mar 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use KnowledgeOwl for documenting processes, procedures, and troubleshooting steps for a company that builds automated packing machines. We wanted a KB solution that had a simplified back end to allow multiple authors to simultaneously create content.

The KnowledgeOwl back end is easy to use and requires very little experience/exposure to HTML/CSS to successfully write great looking articles. If you ever have a question on how to accomplish something the documentation is easy to find - but if you're like me and sometimes ask before looking Marybeth and the rest of the support team @ KnowledgeOwl are very quick and attentive, and always have the answers. On top of this the modular pricing schemes are well priced and efficient. I would absolutely recommend KnowledgeOwl to anyone who needs an immediate and effective KB solution.

Great solution for all of our Knowledge Base needs

Mar 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I run a small software business, and we needed a way to put documentation, manuals and training resources online so they are more easily accessible, and more easily adaptable as we update and develop our software. Knowledge Owl has been an excellent solution for us. I checked out a lot of options when we first started with KnowledgeOwl, and they were the best solution by far.

The software platform does everything we need to create professional-looking, easy-to-use kb resources and keep them updated. It has all of the features that we need without being overly complex, and they add new capabilities all the time.

Their customer service is excellent. Any time we run into something we need to do and can't figure out, they respond quickly and get us sorted out.

Great group, great product, highly recommend.

An easy-to-use, flexible, and almost infinitely customizable documentation server

Apr 12, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use KnowledgeOwl to host our software product documentation, and it has been a far superior experience to that which our previous hosting service gave us.

Pros: Easy to upload HTML files to, simple and clear back-end editing, flexible possibilities for TOC creation, very malleable site layout and page layout, support for a wide range of device screen sizes, excellent and sophisticated text search on the front end, support for Javascript and jQuery, etc.

Needs: Improved editing experience in source view, site-wide find-and-replace, more flexibility in allowable content in the TOC pane, more powerful and scalable image server.

Customer Service: Unparalleled. The enthusiam and dedication of KnowlegeOwl's support team has made it especially enjoyable and instructive to work with them.

KnowledgeOwl ticks all our boxes

Mar 31, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The first thing you notice about KnowlegeOwl is awesome service. Some people talk about being customer centred and others just do it. These guys do it and it is reflected in their product and how responsive they are to user needs and suggestions.

We were able to easily get a up and running, migrate our content and start to benefit from a level of content management capability you get with KnowledgeOwl that you need for a large KB. Being able to quickly create multiple custom versions of the same KB is a huge plus and we look forward to the ability to easily share content across multiple KBs as KnowledgeOwl built that capability.

We have been able to easily integrate with our service desk and will soon start to realise the broader benefits of the other API integrations that are available to us.

Excellent

Apr 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Can't say enough about Knowledge Owl and their staff. They have gone above and beyond my expectations. Our organization had some specific issues that we were encountering with our tiered access and the information in our knowledge base our customers were able to see. Though at the time the capability wasn't yet available through Knowledge Owl they worked with us to develop it as an ongoing service instead of simply saying no we can't do that. That is a testament to a great company that will go above and beyond their call of duty for their customers needs. Knowledge Owl is a must for creating a dynamic and comprehensive knowledge base that will assist your company with its ability to easily navigate your support documentation and reduce call-to-action support requests.

Thanks you Knowledge Owl!

Affordable, easy to use, outstanding customer service

Apr 08, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our organization is using Knowledge Owl, from the recommendation of another agency, as an affordable and easy-to-use solution for national accreditation standards and documentation. This included managing responses to 151 standards, complimented hundreds of documents (many with multiple standards) and policies. We are also using for our agency policy manual so that all employees have access to current policy at their fingertips. Knowledge Owl is easy to use and the customer service is extremely responsive, usually within 15 minutes. The ability to download into pdf or Word is a fantastic tool. Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases. I would give Overall rating 4.5 stars if I could.

Fast and knowledgable customer service, easy to use website

Apr 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The website layout, design and navigation are very professional, effective and easy to navigate. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, affordable, and customizable documentation software.

We have been using their services for several years and very content and happy about it. Any questions are answered fast and with detail. Customer service people are very professional, smart, detail oriented and patient. They are always ready to solve our problem and really know how to treat their customers. Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate.

KnowledgeOwl is ACES!

Apr 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Requirements for our new company Knowledge Base included clean importation of legacy (Word) documents, easy of use to support non-technical administrators, and enough flexibility to adapt to sophisticated use cases.

Many products met one or two of these requirement, but an exhaustive search left KnowledgeOwl as the sole product standing.

Additionally, the pricing structure allows us to deploy multiple Knowledge Bases without the need to manage different users groups.

During our trial, the support given by KnowledgeOwl's staff allowed me to deploy a proof of concept in under an hour.

Fully featured, easily deployed, affordable, well supported . . . all of requirements were met. You should add KnowledgeOwl to your list of potential vendors.

As beginners the software is easy to use, improves our customer service and efficiency.

Apr 12, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: This software puts your organization knowledge at your finger tips. As a customer service department we need to provide quick and accurate information to our users, KnowledgeOwl allows us to do this.

We are still beginners at using this software and stumbled a little bit, but KnowledgeOwl has the best support team I have ever worked with. They go above and beyond to assist and fix problems you create. They are also eager to make improvement based on the issues encounter. They are extremely quick to respond and you feel like to a friend that help and encourages you to succeed with your business process through the use of their software.

I highly recommend KnowledgeOwl to any one looking to improve or create a knowledge base.

Fantastic Tool & Great Support

Apr 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I work for a small start up and we needed a simple to use tool that would allow us to build an internal knowledgebase. I looked into Desk and Zendesk, but the tools were large, expensive or just didn't offer the things I needed. After stumbling across KnowledgeOwl I started testing it out. Even during the trial period, the CEO herself did custom coding for me and helped me dig through bugs and issues to make sure their tool worked for my needs. Since then my entire department is now using KnowledgeOwl on a daily basis and it's become a center-point for training and resources on how my guys do their work. You honestly won't go wrong with this product. They will go above and beyond to help make sure you get what you need at a great price!