KnowledgeOwl

KnowledgeOwl

5 / 5 197 reviews

Who Uses This Software?

We serve all businesses who need to share information with customers, employees, and other groups online. We particularly love small businesses, startups, SaaS orgs, government, and non-profits


Average Ratings

197 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month/user
  • Pricing Details
    $79/mo for 1 kb & 1 user. Extra users $20/user/mo. Extra kbs $40/kb/mo.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • KnowledgeOwl
  • www.knowledgeowl.com/
  • Founded 2015
  • United States

About KnowledgeOwl

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.


KnowledgeOwl Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

KnowledgeOwl Reviews Recently Reviewed!

Great service, great functionality

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.

Cons: If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.

Vendor Response

by KnowledgeOwl on September 06, 2017

Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!

Knowledge Owl has been the best vendor experience and helped us launch our game changer in education

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -easy to use¿ no coding required!
-intuitive
-clean design

Cons: Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!

Overall: In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success.

In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

Recommendations to other buyers: BEST customer service ever.

Vendor Response

by KnowledgeOwl on January 30, 2017

Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth

Fantastic

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, You do not have to be very technical to use this product.

Cons: The reporting could be better, which is currently being worked on, so just a matter of time.

Overall: We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.

Vendor Response

by KnowledgeOwl on January 27, 2017

Thanks for the awesome review, Lorna! HOOT! -Marybeth

KnowledgeOwl Review

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Friendly customer service.

Cons: The overwriting of documents in the master library. No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.

Overall: Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

Vendor Response

by KnowledgeOwl on January 25, 2017

Thanks for the feedback, Lynn! We hear you on the library and the editor collision, and hopefully we will get both problems sorted out in the next few weeks. I'll follow up with you privately about the edit and reader screens; we should be able to get them to match! -Marybeth

Just Great!

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I'd recommend Knowledge Owl to anyone. The functionality is great already but they are always looking for new ideas to improve it. The Customer Service is always friendly and helpful, couldn't ask for more.

Great customer service

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The backend editor is simple and intuitive. The customer service is incredible.

Cons: N/A. Everything is amazing.

Overall: Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

Recommendations to other buyers: Nope. They're the knowledge gods they say they are.

Amazing customer service

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Ease of use
-The owl favicon!
-The fun element

Cons: That images don't enlarge when you click on them - I have spoken to Marybeth about this and it is something that will likely be added soon - so not really a con!

Overall: I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides.

Simple Yet Powerful & Amazing Support

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Knowledge Owl is easy to use but isn't restrictive, and the customer support is top notch.

Overall: I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information.

The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution.

This is the perfect solution for accessing information

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are using this software to manage our technical information for our customer service and tech support team. There couldn't be an easier software to manage and use than Knowledge Owl. The software is getting better all the time, with smart and innovative features. Their support has been second-to-none when we need help or have questions.

It offers the analytic's we need to keep advancing our library. Thanks Knowledge Owl.

Great platform and Customer Service

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress.

One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout.

Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me.

Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support.

After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show.

Defeated, I hung my head and picked up the phone.

But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.

I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing.

A brilliant Knowledge Management Tool with a Splendid Customer Service!

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use KnowledgeOwl for our internal knowledge management and it changed our processes and efficiency a lot. We transfer knowledge a lot better and the team uses it on a daily basis. The customer service is superb with answers and feature requests. I recommend KnowledgeOwl more!

Easy to use, powerful and exceptional customer service

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been conducting an extensive trial with Knowledge Owl and have chosen it as the preferred software for our new help center. Working with the staff at Knowledge Owl has been a great experience. Their customer service has been second to none; their follow up prompt and friendly. So far, our staff have found the product very easy to learn. And the guys at Knowledge Owl have been helpful in importing our existing legacy documentation into our new knowledge base.

Excellent

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Can't say enough about Knowledge Owl and their staff. They have gone above and beyond my expectations. Our organization had some specific issues that we were encountering with our tiered access and the information in our knowledge base our customers were able to see. Though at the time the capability wasn't yet available through Knowledge Owl they worked with us to develop it as an ongoing service instead of simply saying no we can't do that. That is a testament to a great company that will go above and beyond their call of duty for their customers needs. Knowledge Owl is a must for creating a dynamic and comprehensive knowledge base that will assist your company with its ability to easily navigate your support documentation and reduce call-to-action support requests.

Thanks you Knowledge Owl!

Trial customer who is making quick progress in setting up the software

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Directions on how to set up the software for maximum effectiveness and customer insight are clear.
Responsiveness and support from Knowledge Owl staff has been consistent from the start.

Easy-to-use CMS

Apr 13, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: This platform is extremely easy to set up and use. As someone with no experience with coding, I was surprised how quickly I took to it. The Documentation page has pretty much everything you need to know about setup and use. It could be more user-friendly--for example, uploading images is a muli-step process. Why can't you just add an image to an article like you would on, say, MS Word? Modifying tables is a little cumbersome, but once you get a hang of it, it's no big deal.

Great product but need to be more simplified

Apr 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great product but sometimes there could be too much information and could be harder for user to get information quickly.

overall really good - great cusotmer service :)

Apr 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Best product on the market for our uses anyway! Easy to use and when we have had questions support has been good.

Excellent customer service and easy to download and use free trial

Apr 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Super easy to download free trial and get started. The customer services is fantastic.

This software was so easy and effective that my Vice President was stunned (in a good way)

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a complete novice, to the point that I'm not even sure what a knowledge base is. That being said, I described what I needed to do in an email to Knowledge Owl, and, within that same day, I was contacted. Marybeth listened while I basically described a whole mess of things I wanted, understood what I needed and then immediately helped me set up our first news site. After my normal labor-intensive task of gathering articles and editing outside of the site, I found that setting up my categories and posting my articles took next to no time at all. I showed my Vice President, who is the owner of the news site. He was so thrilled, he could not stop showing people. We have gotten rave reviews and people love that they can access and review the site on their mobile devices easily. I look forward to a long, successful relationship with Marybeth and company.

Works well

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've not used other commercial Wikis before, but certainly compared to the open-source wiki our development group was using prior, KnowledgeOwl is much easier to use and keep things organized. We've been using for over a year and are happy with it so far.

lots of features!

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl is an excellent solution as a knowledge base for our software. It is user friendly and customer service is great!

Makes our lives easier!

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used KnowledgeOwl for a client. They needed to be able to create an intranet that was password protected and easy to update. The KnowledgeOwl went above and beyond helping us create the perfect intranet and even trained the client on how they can update it themselves.

I love using the product and the support can not be beat!

Knowledge Owl is the BEST tech experience I have had!

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl is easy to use, intuitive enough that even the not-so-tech-savvy can set up nearly everything in ONE DAY, and Marybeth's title, "Knowledge Goddess / Chief Executive Owl," is the best description of who she is and what she so enthusiastically does. We are so happy we are working together on a project that will change our approach to educating and training thousands of educators.

Customer service second to none!

Apr 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I needed a hosted knowledge-base solution for our customers that wasn't just a feature of a help desk / ticket tracking system. KnowledgeOwl fit our needs as close as you can get without developing a custom website.

I ran into a few hiccups in the product, but the customer service has been absolutely remarkable. Not sure I've ever found support for any product that comes remotely close. Quick answers and work-arounds, even on the weekends and outside of normal business hours.

I went from zero to having a customer-presentable site in an afternoon.

A quick, easy solution to compiling corporate knowledge!

Apr 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge owl is extremely simple to set up and populate with data in an organized, searchable fashion. It is where we keep all of our corporate 'answers' up today, published and relevant. It is ideal for our business which has units spread all throughout the continental US.

Intuitive and User-Friendly

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In working with KnowledgeOwl, I've found that the interface is very easy to use, and the structure and setup of the sight is very intuitive. It is easy to upload and organize information, and manage who has access to that information. Overall, it is one of the best platforms I've seen in working on the UW-Eau Claire Knowledge Base.

Easy to use and great customer service

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is a great tool! It is very easy to use and understand and we were able to start adding content to our knowledge base with no training. This has helped fill a need in our organization in a quick, inexpensive and easy way.

The customer service is outstanding and they are willing to help with demos, training and any questions we have.

I highly recommend KnowledgeOwl for anyone looking to update their help documentation to a more modern, online version.

Fantastic Customer Service

Apr 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been working inside KnowledgeOwl for the past six weeks straight, and whenever something erroneous occurs, I know that Marybeth and her team are ready to help. It's an easy-to-use program, and really does well linking the different bits of content together.

Easy to Use

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl is easy to use and allows for a range of setup. All pages can go through an internal review process before they are live for your customer. All pages can be tracked as far as number of reviews, what's most popular, etc. Each page can also be linked to other pages that are similar or relevant. Knowledge Owl is a great tool for in app help.

Customer service is great.

Apr 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The API was easy to use but most of all the customer service from both the CEO and CIO was prompt and so far they've full filled all of our requests.

KnowledgeOwl is very easy to use and navigate.

Apr 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other systems are complex and can be overwhelming. With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn!

There are many features I like about KnowledgeOwl. I can single source screenshots so they get replaced quickly and easily through the articles, I can create snippets to help save time and effort with repeating content, I can add synonyms to keywords to assist with search capabilities and I can publish multiple outputs.

The need for responsive design arose as new devices with differing screen sizes and resolutions appear. KnowledgeOwl address this need and I consider responsive output as a significant feature!

There isn't much I don't like. There is opportunity for improvement with formatting capabilities and adding an import existing content feature.

The tech support is fantastic. They are quick to respond and provide excellent guidance and assistance to ensure my questions are answered or my issue is resolved in a timely manner.

KO user/article writer

Apr 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner. I believe that this is the most important feature of any product!

Secondly, the software is very easy to use and needs little to no training (which is super important and efficient when working in a fast paced environment). There are some quirky things that could be improved with the interface and its' usability, but with some growth, this product has such great potential! I see a true winner here :)

Best knowledge base software

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl has a great name + symbol -- because Marybeth (Customer Support Goddess) is amazingly knowledgeable, not just about customer service, but your use case and application. They're also incredibly supportive in trying to figure out development of new features to help support your use case. They helped me upload Microsoft Word documents for ease of transferring knowledge base articles. Their software is incredibly easy and intuitive to use for first time users or users used to wikis. All of my reader/users were incredibly impressed with how quickly we were able to update and interact with the KnowledgeOwl software. Great job, guys, and keep up the good work!

All of our user documentation has been created using KnowledgeOwl. Great tool!!

Apr 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We like the ability to link documents to allow articles in multiple categories while providing a single location for updates. Easy to use and functional, it allowed us to create an entire Quick Start Guide for our clients within a few months.

User Friendly, Reliable and Useful

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: pros: easy to read screen, intuitive, clean cut, and useful for business articles

cons: there are no cons besides wishing it were easier to paste videos directly in the article

Great tool to post information for staff.

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use this tool as the "Hub" to help staff have instant access to important organizational information such as our policies, procedures, training classes and District information. We have been able to incorporate other software/systems within KnowledgeOwl so staff can sign-up for training classes and take surveys.

Central repository for all pertinent information.

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use KnowledgeOwl for our "hub" of information relating to employees right and responsibilities with the park district. KnowledgeOwl provides 24/7/365 access to all policies, procedures, training calendar, forms and links to other relevant sites. This has eliminated having to go to multiple sources and unnecessarily printing handbooks.

Customer Service is worth the cost by itself

Apr 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're still new to the KnowledgeOwl system, but so far the experience has been entirely positive. We spent weeks researching which product would best suit our needs and budget, and KnowledgeOwl met both. What really sold it for us was how responsive they were to emails and questions. We're looking forward to a long relationship with KnowledgeOwl and know that the product will have a significant impact on our business.

Great option for Self service Knowledgebase provider

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl offers a great product that is easy to use, maintain content, is intuitive and looks great. You do not need to know code to use this software.

The Support and Customer Service is Fantastic. I highly recommend Knowledge Owl.

Amazing software with a even more amazing customer service

Apr 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use, pleasant to watch, amazing helpdesk, nicely done!

cons: can't come up with something.. maybe integration in our own website?

Using it to setup internal and external knowledge bases for my organization

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl is VERY easy to use and very easy to get started. It is flexible and simple to setup. Their customer service has always been extraordinarily responsive and eager to partner and implement suggestions from clients. I particularly love the ability to be able to link content across different 'databases'.

The only minor 'issue' is with inserting images. You are required to upload them instead of being able to copy/paste into the document directly. So this increases the time to write articles a small amount.

A great knowledge base!

Apr 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledgeowl is great for our company's knowledge base. Pages are easy to edit and manage, and as a designer, I really enjoy going through the code to make my own design !

Amazing customer service !!! Anytime you have an issue, they will always be happy to help you and very fast to answer. Marybeth is a lifesaver ! Thank you so much for this excellent tool !

Our business uses Knowledge Owl (KO) as our platform for sharing knowledge across our workforce.

Apr 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We find KO super easy to use - which we love. It allows our various users to create varied content in a way that is intuitive. The fact it works on any device is also crucial to our field resource.
The cool additions of things like spellchecking make KO a no-brainer for us!

Easy to use, easy to style and links in lovely with our system

Apr 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Looks good
Easy to setup articles
Good customer support

Overall, this looks great linked into our system and has given us a cost effective way of providing a knowledge base to our users quickly and easily

Amazing customer service, realiable tool, a real SaaS product

Apr 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use KnowledgeOwl on a daily basis is a great software to share information among teams. We like the variety of features from SSO, third party integrations to tags. Knowledge Owl support team has been outstanding and we really appreciate their ability and willingness to tailor ( or provide clear guidelines) for our needs. You can custom the overall look and feel of the platform.

Quick, Easy, Effective

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl was super easy to set up and get started with.

The user interface is simple but effective and the support staff were brilliant at responding to any and all of our questions.

Very impressed

Great organizational tool with easy to use UI

Apr 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl perfectly suited our needs as a small company to start creating documentation to share between departments as our business continues to grow.

The UI is intuitive and easy to pick up from the beginning , the customer service has been great, and maintaining the documentation along with being able to control the visibility of who can see what categories and articles has made this the only service we need to manage our our information. The only downside has been the inability to organize uploaded files. A great product that I cannot recommend highly enough!

Everything to date has gone extremely smooth.

Apr 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: So far i have had only a positive experience.

Excellent Tool

Apr 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros, Cons - I don't encounter anything. Excellent Tool

Fast, Stable & User Friendly

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had introduced this software to my peer, which was not having strong IT background. However, after an hour session with her, she can manage to upload all the articles, and launch in-house knowledge base, without much help from IT side.
Strongly recommended software.

I love the ease of working with Knowledge Owl

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Knowledge Owl for around a year now and I really only had a very brief introduction to it. I have managed to be able to navigate around it quite easily without any real help. It's also a great tool to be able to communicate effectively with a large number of people.

Easy to use

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros
- The product is very easy and intuitive to use.
- Customisable to give the company look.
- Accessible from any device.
- Great price.

Cons
- None really that I can think of.

Easy Guide, Easy Life

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have only used KnowledgeOwl for a few months and I feel that I've been able to easily put together what I need in my role at my company because of the ease of use of the tool and the help resources have also been helpful. Thank you!

KnowledgeOwl - Great tool and excellent customer service

Apr 12, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moving all our internal and external guides on to KnowledgeOwl has transformed our ways of working and hugely reduced the amount of time we devote to one-to-one support.

KnowledgeOwl includes a great range of functionality, enabling the creation of everything from very simple 'PDF' style guides to complex resources integrated into other systems. We are still discovering more capabilities and our knowledge base resources keep getting better because of them.

Pros:
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.

Cons:
As part of the on-going evolution of the product, parts of the user interface change, which can result in a bit of re-learning how to do some things on occasion (a small amount of pain for the associated system improvements).
Exported PDFs do not maintain the fonts used in the on-screen knowledgebase.

KnowledgeOwl rocks!

Apr 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: KnowledgeOwl is very easy to get started with and use. There are many great features for online documentation, etc. Some of my favorites things are versioning, drag and drop organization of pages, last updated feature, and the PDF option.

Overall it's great, the PDF for the entire site option isn't entirely intuitive at first, but once you understand it has to be manually generated it's all good. The visual styling could use some improvements, but in all fairness I haven't dug deep into it yet to see what's possible.

An easy-to-use, flexible, and almost infinitely customizable documentation server

Apr 12, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use KnowledgeOwl to host our software product documentation, and it has been a far superior experience to that which our previous hosting service gave us.

Pros: Easy to upload HTML files to, simple and clear back-end editing, flexible possibilities for TOC creation, very malleable site layout and page layout, support for a wide range of device screen sizes, excellent and sophisticated text search on the front end, support for Javascript and jQuery, etc.

Needs: Improved editing experience in source view, site-wide find-and-replace, more flexibility in allowable content in the TOC pane, more powerful and scalable image server.

Customer Service: Unparalleled. The enthusiam and dedication of KnowlegeOwl's support team has made it especially enjoyable and instructive to work with them.

Documentation for Customer Service Use

Apr 12, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Knowledge Owl for creating documents for our customer Service desk. These documents are used for quick reference guides for the employees to lookup answers. I've found it easy to use, only a few slight formatting issues to work around when creating documents. Employees have found it easy to use.

KnowledgeOwl--Easy to use, very cost-effective

Apr 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: KnowledgeOwl is very easy to use and has allowed me to quickly format and publish high-quality knowledge bases. The output can be easily modified depending on your needs and the final product looks very professional. So far, it seems to meet all of my needs for knowledge base software. The customer service is responsive and friendly. The documentation needs a bit of editing, but otherwise I would recommend KnowledgeOwl without reserve.

Great Product!

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use!

¡Super easy and super useful!

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a company that deals with around 150,000 different clients with all sorts of specific situations (we are a courier company) and they contact us on our e-mail, phone, chat, Facebook, Whatsapp and our 50 branch offices. There's only one way to keep up and to keep our team synced up: Knowledge Owl.
The security features allows us to restrict the access so that our customer care agents and the staff on site can both access the information safely.
The interface is so easy to use that our Marketing Department can add the latest offers on it and inmediatey the whole team can communicate this information to our final clients.
We love Knowledge Owl and are planning to keep using it and expanding it for years to come!

KnowledgeOwl rocks!

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We reviewed several options when looking to update our help systems. Some of these options were several tens of thousands of dollars annually. We landed on KnowledgeOwl because of their responsiveness and ability to execute on promises quickly and efficiently! We have been able to customize the interface to match our branding and populating it has been a breeze! As an IT department we rarely, if ever, have seen responsiveness at this speed and usefulness! Kudos to KnowledgeOwl for understanding that people still make the difference in the tech segment!

Super simple knowledgebase software

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing.

The software itself is very easy to use, way easier than something like MediaWiki. The rich text editing and easy image uploads (did I mention they host your media? No hotlinks!) makes writing articles with video/pictures super easy. It's also really easy to update articles, I went and overcomplicated myself when all I have to do is drag and drop the resource I want.

Support has always been wonderful, Marybeth, Pete, and the team are great at communicating changes (like the DNS shift from helpgizmo to knowledgeowl), answering questions, implementing fixes, and basically just being all-around great.

Customization is quick and easy, there are several features we haven't needed to explore but really do make KnowledgeOwl a great drop-in solution for other CRM or ticketing tools. Plus, users can download PDFs of your articles which makes distributing printable documentation even easier.

KnowledgeOwl is a great piece of software that does exactly what it needs to do, and nothing more. It's thoughtless to the point of never being in your way, allowing you to focus on writing and managing articles instead of spending time messing with options and configurations. Plus, it allows users to configure multiple KBs on the same account, so I can manage customer-facing documentation on one KB and have internal, staff-only documentation on another. Yatta!

KnowledgeOwl has become my go-to recommendation for a fast, easy, smart, professional knowledge base system. Give it a shot, I'm sure you'll feel the same way too!

Love the Finished Product, Back-End Lacking

Apr 12, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate.

On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing!

Back end could use some work but otherwise amazing tool

Apr 12, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are a few issues on the back end that make creating and editing articles a bit tedious, but overall KnowledeOwl is a terrific tool and service.

Copying articles, adding photos, and restricting articles to specific groups works wonderfully. This is an absolute step up from our previous Learning Center without breaking the bank.

The customer service is second to none. Very responsive and helpful when it's needed.

As beginners the software is easy to use, improves our customer service and efficiency.

Apr 12, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software puts your organization knowledge at your finger tips. As a customer service department we need to provide quick and accurate information to our users, KnowledgeOwl allows us to do this.

We are still beginners at using this software and stumbled a little bit, but KnowledgeOwl has the best support team I have ever worked with. They go above and beyond to assist and fix problems you create. They are also eager to make improvement based on the issues encounter. They are extremely quick to respond and you feel like to a friend that help and encourages you to succeed with your business process through the use of their software.

I highly recommend KnowledgeOwl to any one looking to improve or create a knowledge base.

Phenominal service!

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being in the customer service field, I pay attention to how companies treat their customers. After reviewing the Knowledge Owl knowledge base software, I noticed a couple of things that our company needed that was not in the software. I mentioned it as a future suggestion and, to my surprise, within 7 days it was implemented. I have nothing but good things to say about the software and support. I would recommend this to anyone!

Implementing a knowledgebase to the company

Apr 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have from the very beginning experienced a wonderful coopoeration with the KnowledgeOwl team. they have listened to our problems and did everything in their power to solve them. Best of all is that the solution usually come the next day, which is very important for us.
The customer service team is one of the best support team that I have experienced. They are very competent and polite! 5 stars!!
Regarding the program I really like the interface. And beeing the Company admin of our KB it is very important that the maintenance of site is easy and does not take up to much of my time. It is easy to use and not some complicated. 4 stars!!
/Erika Skoglund

Great way to organize and share instructional content

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our team organized on-line instructions for our software platform. What we really liked was Knowledge Owl was simple to use and organize content in preparation for sharing with our customers. Now that we've launched the knowledge base, I personally love the search and that we can show all of our users the popular content.

Additionally, we really appreciate the security options available & that the Knowledge Owl team answered all of our questions thoroughly, making this an easy choice for us.

Fantastic, Customer, and Reader Friendly, improvement in Admin Features expected

Apr 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fantastic and easy for readers to find and refer to what is needed. Love that it is responsive to whatever screen size you are accessing with. Robust editor. Adopted quickly by users and readers. Low barriers to entry.

Administration of documents can be a little tedious. Looking forward to some of the features currently on the roadmap!

Using KnowledgeOwl is very easy to use and they are always willing to help!

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl is easy to use. There customer service is great and they are quick and wiling to help in any way they can. They have been great to work with!

Fast and knowledgable customer service, easy to use website

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The website layout, design and navigation are very professional, effective and easy to navigate. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, affordable, and customizable documentation software.
We have been using their services for several years and very content and happy about it. Any questions are answered fast and with detail. Customer service people are very professional, smart, detail oriented and patient. They are always ready to solve our problem and really know how to treat their customers. Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate.

A Great Solution

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: An easy fix for document sharing, especially for smaller companies that don't have a lot of manpower. So simple to set up and keep updated.

Great Experience

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love using knowledge owl. It makes it so easy to document need to know information and creat quick one page tutorials for our agency. Our documents always look clean and professional and are sorted nicely.

KnowledgeOwl has been amazing, easy to use software that has empowered us to document our system.

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's easy to use, mobile friendly and one of the best choices we've made in our software suite. The price is great as well!

Affordable, easy to use, outstanding customer service

Apr 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our organization is using Knowledge Owl, from the recommendation of another agency, as an affordable and easy-to-use solution for national accreditation standards and documentation. This included managing responses to 151 standards, complimented hundreds of documents (many with multiple standards) and policies. We are also using for our agency policy manual so that all employees have access to current policy at their fingertips. Knowledge Owl is easy to use and the customer service is extremely responsive, usually within 15 minutes. The ability to download into pdf or Word is a fantastic tool. Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases. I would give Overall rating 4.5 stars if I could.

Simple UI + Rocking Customer Service = Amazing Product!

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The first thing to know about the KnowledgeOwl product is that the team behind it is really dedicated and extremely responsive. Whenever I've had an issue, they have been right on top of it and that's worth a lot.
Combine this with a really simple and rock-solid product, and you have a real winner. We deployed a new product knowledgebase in less than 30 days from start to production with KnowledgeOwl. When we needed tweaks to the mobile view, they were able to immediately help. When we suggested new features, they were quick to give us a delivery date and put them in queue.
The product is very easy to set up, even simpler to maintain, and (most importantly) it is stupidly simple to use. Simplicity is key as far too many other products we evaluated had a lot of legacy UI or other complexity which served as a barrier to entry for the end-user.
If there was any difficulty it's with uploading images to be used. The files are uploaded to a library and then transferred to the website through an automatic process. Usually this is instantaneous, but if you upload a file with the same name or do something else weird then it can take several minutes to straighten out. That's a fairly minor concern in a product that can do so much with such a responsive staff.
Our technical team uses the knowledge base every day. What more can you ask of a product?

Gtreat Product! Very Easy to Use!

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product to create an online searchable knowledgebase for any purpose. What makes this product stand out - is that you can download every article to a PDF as part of the standard setup (which you can turn off too) and you also have the option to publish all of the articles in a combined in a PDF document with a table of contents. This is very helpful for operating procedures or any use case where you need that kind of functionality.

They also listen to the feedback from their customer base and add on features to make their product better. Customer support has always been top-notch!

Awesome......!

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: With us being a company who need to deliver technical documentation to both our in house staff and clients, we desperately needed to have a knowledgeable base up and running. We initially thought the process would be daunting but it's been a piece of cake, after a few days we had everything the way we wanted and it was populated with a whole library of documentation. Mary Beth has been a huge help in getting this started and is always on hand to answer questions, Knowledge Goddess certainly rings true in her case.

Ticks all the boxes. Super easy to use but still powerfull enough to suit our needs.

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Multilevel categories, oddly enough missing on all other cloud based alternatives.
Extremely simple to edit.
SSO support.
Easy to modify look and feel.
Fantastic customer support (best I've ever experienced)
Permalinks
Multiple instances
PDF generation of pages

Cons:
Sometimes it's a bit tricky to get the HTML in the correct format. But compared to other online WYSIWYG editors it's not a major issue.

A wikipedia style knowledge database for my company

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked for a way to create a Frequently Asked Question database (FAQ) for our sales team that would allow everybody to read FAQs but only specific persons to add and edit those. It should allow to work with a Word style editor and should be cloud-based for the quick read on the road by smartphones. It should be searchable, expandable both in the amount of data and the number of users . Last not least it should not require big upfront payments as we wanted to test and grow it organically. We had a few questions wich were answered immediately.

KnowledgeOwl fulfills all of our requirements, the business model is fair and we are happy that we found that solution.

Positive-feedback-only zone!

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're well into the process of obsoleting and migrating components of a large set of hard-to-maintain legacy docs and Helps, and implementing a more nimble approach that allows us to provide our customers and dealers with the information they are asking for. KnowledgeOwl is proving to be a robust and easy-to-use authoring tool that lets us generate and deploy critical information quickly on an as-needed basis and then continually improve and expand on the topics as time and resources allow. As the sole writer at my company, I really appreciate the ease (and enthusiasm) with which non-writers can dive right in and start generating content, allowing me to focus on editing, writing overview and bridge topics, adding links and keywords, assigning new topics to subject matter experts, and so forth. The KnowledgeOwl authoring environment is intuitive, easy to use, and feature-rich. The UI is straightforward---it's all right there in front of you. KnowledgeOwl is saving us time and effort and aggravation, and it's very rewarding to be able to respond so quickly to requests for information.

Super duper customer support team and a terrific tool

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl is a very deep tool, yet user-friendly.

Customization of almost everything, along with standing features. Customer support is very helpful.

Great customer service

Apr 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is easy to use, looks good, has good documentation and offers plenty customisation.

Best however has been the awesome personal customer support.

Fantastic Tool & Great Support

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I work for a small start up and we needed a simple to use tool that would allow us to build an internal knowledgebase. I looked into Desk and Zendesk, but the tools were large, expensive or just didn't offer the things I needed. After stumbling across KnowledgeOwl I started testing it out. Even during the trial period, the CEO herself did custom coding for me and helped me dig through bugs and issues to make sure their tool worked for my needs. Since then my entire department is now using KnowledgeOwl on a daily basis and it's become a center-point for training and resources on how my guys do their work. You honestly won't go wrong with this product. They will go above and beyond to help make sure you get what you need at a great price!

Very good experience so far with very few issues.

Apr 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro: Easy to use for basic functions

Con: Hard to find additional information online for more specific functions (i.e. Codes)

Wonderful knowledge base software

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a small accounting firm and needed a knowledge base product that is easy to use and reasonably priced. KnowledgeOwl fit the bill perfectly.

We identified a couple of "tweak" to the authors and they worked with us to incorporate them into the product. Excellent service indeed!

Gold standard support and easy to implement

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked at a range of software products to fulfil the role as our new Knowledge Base. Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing.

We were very quickly able to show that the software could do what we needed, and getting our data into the tool has been simple too.

Now we're live supporting our ever-growing user base worldwide, and we haven't had a single glitch with it at all.

Just what we needed! Worth every penny.

Useful product. Does the job well. Could be a little easier to use

Apr 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very satisfied overall. It would be good if the text entry functionality was a little easier to use.

Easy to use KB with great customer service!

Apr 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We just started using Knowledge Owl and are super impressed by all of its capabilities-- the backed is just as easy to use as the front end, the customer service is out of this world, and the features are already improving. I can't wait to make our prototype site live for all of our users!

Every feature we could want!

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl has every feature that we could wish for from a Knowledge Management Software. We had previously been using a big name brand - and KnowledgeOwl blew them away in terms of features and especially in terms of responsive customer service. We're incredibly happy with the product here and I can't wait to see what comes next.

Great software!

Apr 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy program to use and a very useful tool. Some functions could be improved for article writing in terms of the breadth of what Knowledge Owl can allow you to do i.e. copy-pasting formatted text, inserting/manipulating images, etc. However, we have only had a small number of problems with uploading items and each time we have faced a problem with the program Marybeth from Knowledge Owl has been extremely helpful and quick with providing solutions. Overall a good user experience.

OMG THIS SERVICE IS GREAT!

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thanks for helping me whip my team into shape. We're not quite there but the team is slowly starting to come around. Slow and steady.

Knowledge Owl makes me look good!

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Knowledge Owl for 2 years now and it was my first time using html. The support team has been incredibly helpful, knowledgeable and patient! They never made me feel like my questions were invalid and have not only been prompt but very comprehendible with their responses.
I am now the person in the office that everyone goes to for their questions on the Knowledge Base and it makes me look good!
Thank you Knowledge Owl.

We have used the software for over a year

Apr 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are very happy with the tool as it has a very simple user interface where even non advanced users can add articles to the knowledge base.
We will continue to use the software as it solves our problems.

overall, great experience!

Apr 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found this software program to be a great asset! Its a great platform to easily share information with our owners. The customer service is exceptional as well! Their team is always eager to help and seem to go out of their way to ensure the best experience for their customers.

KnowledgeOwl is great for technical and non-technical people to use. Very customizable & top knotch!

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service is AWESOME. Always helpful and available to answer questions. I would recommend them to anyone.

Knowledge Owl Helps Our Team Stay Organized

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been looking for a knowledge base solution for internal processes and procedures. Many of the tools out there today cater more to client facing KB's. This platform does both and is very easy to use and just gets the job done. If you want an easy to use system for keeping your team (or clients) up to date on FAQ's, How To's, etc. then this is great selection.

Great functionality and responsive technical support!

Apr 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are creating a user's manual of our products based on KnowledgeOwl service. Our users are very satisfied with the service because it is very easy to find the right information.
As for us it is very easy to structure the information and restrict user access. Restriction of access is important for us as some articles have to see only the employees of our company.
Also want to add that technical support is quick to responds and solves problems.

Thank you!

Great product and even better service!

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The guys at Knowledge Owl are, as their job titles say, Customer Service Gurus. It's a pleasure to deal with a company who is so focused on the usability of their product and the service they provide - it makes things so much easier. The product is great and easy to use, it's become an essential tool within our business. Any cons are as a result of my own IT failings, and Knowledge Owl are always there to help me with that.

Excellent software, very user friendly.

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software was very easy to learn. We had our Knowledge base up and running in no time. Excellent customer service when it comes to tech support.