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KnowledgeOwl is a versatile knowledge management tool, ideal for crafting user-friendly, searchable knowledge base websites. Tailored for service-oriented businesses, it offers an intuitive platform for managing content like software documentation, policies, and processes. Best for creating a single source of truth that enables employees and customers to quickly and easily find information.
Provider
KnowledgeOwl
Located In
United States
Foundation
2015
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Documentation, Live Online, Videos
Support
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base
Small and mid-sized service-based business. Many customers are call centers, IT help desks, and software support. Popular with people valuing transparent pricing and great customer service.
Content Source: KnowledgeOwl
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KnowledgeOwl Reviews
Pros
Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive.
Amazing customer service. Anytime you have an issue, they will always be happy to help you and very fast to answer.
We had a few questions wich were answered immediately. KnowledgeOwl fulfills all of our requirements, the business model is fair and we are happy that we found that solution.
And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better.
Cons
If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s).
The only downside has been the inability to organize uploaded files.
Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
"Reliable Knowledgebase app"
Pros: 1. easy to create a faq/knowledge base that is user-friendly.2. has the ability to integrate with many platforms.
Cons: Improve integration with different cms like Jumla.
"Knowledge Owl"
Overall: Fantastic and frictionless. Excellent support. The team are fab.
Pros: Transformed how our colleagues in retail find standard operating procedures; digitising content - ensuring the latest versions are always easy to find / accessible to achieve higher levels of compliance and engagement.
Cons: Setup was very unfriendly to get a knowledge base to 'look and feel' like it is of a professional standard. The editor was basic; and left us having to invest in a developer to customise code.
"Love the Finished Product, Back-End Lacking"
Overall: I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate. On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing!
"A tool that doesn't make me nervous "
Pros: Their support is the most supportive I have ever had!
Cons: Can't think of anything. Happy with all.
"KnowlegeOwl in South Africa"
Pros: Ease of setup. Best software for documentation. KnowledgeOwl can also be used as a learning management system for educational materials. It is Owlsome.
Cons: Only one author can write articles in KnowledgeOwl.
Vendor Response
