# Page 3 | KnowledgeOwl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is KnowledgeOwl the right Knowledge Management solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132902/KnowledgeOwl/reviews --- KnowledgeOwl 4.8 (237) [View alternatives](https://www.capterra.com/p/132902/KnowledgeOwl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of KnowledgeOwl ## Showing most helpful reviews Showing 51-75 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Meghan M. Managing Director for the Ed Institute Education Management Used the software for: 6-12 months ### "Knowledge Owl has been the best vendor experience and helped us launch our game changer in education" January 30, 2017 5.0 In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success. In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible! Pros \-easy to use  no coding required! -intuitive -clean design Cons Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond! Review Source Response from KnowledgeOwl January 30, 2017 Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth BW Brian W. Senior Technical Writer Used the software for: ### "KnowledgeOwl wins on customer responsiveness & functionality implementation " April 1, 2016 4.0 As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers. It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise." Not that I'm bitter. That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine. When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that." I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert. Review Source LM Lynn M. AVP - Credit Policy Banking Used the software for: 1-2 years ### "KnowledgeOwl Review" January 25, 2017 5.0 Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly. Pros Easy to use. Friendly customer service. Cons The overwriting of documents in the master library. No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other. Review Source Response from KnowledgeOwl January 25, 2017 Thanks for the feedback, Lynn! We hear you on the library and the editor collision, and hopefully we will get both problems sorted out in the next few weeks. I'll follow up with you privately about the edit and reader screens; we should be able to get them to match! -Marybeth CS Chitrang S. Software Engineer Telecommunications Used the software for: Less than 6 months ### "A great Knowledge manager in town" November 30, 2022 4.0 I think, it is one of the best knowledge management tools in the market currently. It helps save all the relevant documents and information in one place. Pros It helps a team, organization, startups among others to manage their data efficiently and cost-effectively. Its user interface is easy to understand. Freshers are easily able to utilize this platform to gain insights of the ongoing works. Cons Customer support can be a bit better. Sometimes, simultaneous editing of documents can be of a problem. Otherwise, it is a good product. Review Source BB Bethany B. National Sales Training and Content Manager Insurance Used the software for: Less than 6 months ### "Clean UI; exemplary support!" September 26, 2018 5.0 Pros We tested a few different pieces of software for our company intranet (after being forced to move away from the outdated Google Classic Sites) and chose Knowledge Owl because the UI was simple, clean, and easy to navigate. It gave us enough latitude to shape the way we wanted to present information to our employees while also providing enough structure to maintain a professional, organized site. Cons As the "subject matter expert," I needed to be the one to create our site, but I have zero experience with HTML coding. That being said, I can't say enough how incredible the support team has been. They are extremely responsive and excellent teachers to the extent that even someone like me with no coding experience has been able to create exactly what I want with relative ease. Good customer support is a dying art, so Knowledge Owl has really exceeded expectations in this area! Review Source Response from KnowledgeOwl October 1, 2018 Thanks, Bethany! We greatly appreciate the feedback and review! - Marybeth HD Hannah D. Product Marketing Manager Used the software for: ### "Knowledge Owl is, simply put, the best web-based help center platform I could find" March 31, 2016 5.0 I found KnowledgeOwl after joining a tech startup as the lead technical writer. At the time, the company didn't have any formal user documentation -- but we did have a support team fielding many repetitive questions, and users who could benefit from formal instruction. Given that we have a single product and it's fairly simple, products like MadCap Flare (which I had used at the previous company I worked for) offered much more than we needed -- and at a much different price point. I evaluated several other options and ended up selecting KnowledgeOwl given its straightforward pricing plan, easy-to-use interface and immediate publishing abilities. If you need something simple to use and build that offers fairly attractive basic theme choices, then KnowledgeOwl will suit you just fine. It may not offer several hundred output options, but as the world continues to move away from print manuals towards greener, online manuals, in my opinion that factor wasn't important. The best part about KnowledgeOwl, though, is the customer service/support. I can't imagine any company matching its service/support level. The first few weeks required a lot of customization given the look and feel that my company was going for, and the team over at KnowledgeOwl was with me every step of the way as far as customizing code and so on, in some cases even doing the customization for me as I was in over my head with that level of CSS code! Highly, highly recommended. Review Source Tracy H. Content Marketing Strategist Information Technology and Services Used the software for: Less than 6 months ### "Easy to use, stellar customer support" February 21, 2018 5.0 Pros We kicked the tires on 5 knowledge base platforms before selecting KnowledgeOwl. The selection was driven by two must-haves: 1) open APIs, and 2) ability to customize the CSS to meet our brand guidelines. After we made the leap, we were pleasantly surprised by the exceptional customer service. (Thank you!) Review Source KB Kevin B. Vice President, Vertical Markets Used the software for: ### "Simple UI + Rocking Customer Service = Amazing Product!" April 8, 2016 5.0 The first thing to know about the KnowledgeOwl product is that the team behind it is really dedicated and extremely responsive. Whenever I've had an issue, they have been right on top of it and that's worth a lot. Combine this with a really simple and rock-solid product, and you have a real winner. We deployed a new product knowledgebase in less than 30 days from start to production with KnowledgeOwl. When we needed tweaks to the mobile view, they were able to immediately help. When we suggested new features, they were quick to give us a delivery date and put them in queue. The product is very easy to set up, even simpler to maintain, and (most importantly) it is stupidly simple to use. Simplicity is key as far too many other products we evaluated had a lot of legacy UI or other complexity which served as a barrier to entry for the end-user. If there was any difficulty it's with uploading images to be used. The files are uploaded to a library and then transferred to the website through an automatic process. Usually this is instantaneous, but if you upload a file with the same name or do something else weird then it can take several minutes to straighten out. That's a fairly minor concern in a product that can do so much with such a responsive staff. Our technical team uses the knowledge base every day. What more can you ask of a product? Review Source EP Emily P. Operational Support Assistant Used the software for: 1-2 years ### "Amazing customer service" August 12, 2016 5.0 I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides. Pros \-Ease of use -The owl favicon! -The fun element Cons That images don't enlarge when you click on them - I have spoken to Marybeth about this and it is something that will likely be added soon - so not really a con! Review Source Josh N. Business Supplies and Equipment Used the software for: Less than 6 months ### "Protecting our core values" August 19, 2015 5.0 We have been very lucky to experience rapid growth due to our unique approaches in our industry. Unfortunately, rapid growth is very dangerous for many companies, because the growth distracts them, and they lose sight of what made the successful in the first place. We were desperately searching for a solution that would allow us to retain and promote our culture in a simple, but powerful, knowledge base platform. We tested many products, but Knowledgeowl was the simplest and most effective to use. In addition, the support has been incredible. I really feel like they are in this with us, not just selling a product. I highly recommend this product! Pros Clean and simple user interface Powerful back end Incredible support Review Source Sabrina S. Computer Software Used the software for: ### "HelpGizmo to the Rescue!" June 23, 2014 5.0 HelpGizmo has helped me to minimize the clutter of paperwork. I built an internal Employee Toolbox for employees to access when they needed information on anything from how to make coffee to employee benefits. This site really allows for people to get what they need and move on with their day. Setting it up was a breeze as well! I am glad to have everything organized, easily accessible, and searchable. Pros Ease of use Makes life so much easier! Support Cons None so far! :) Review Source BN Bobbi N. Project Manager Used the software for: ### "great product, phenomenal service!" April 6, 2015 5.0 I spent at least 6 months looking for software to manage our many internal manuals, policies, and procedures, but struggled to find a tool that would solve our problems (without creating a new set of workarounds to manage) at a price that we could afford. HelpGizmo met both qualifications with flying colors when we signed up with them a little less than a year ago and has at least tripled the number of available features since then. The best part about the software is how intuitive it is to use. It required zero training on the part of the users, and only a minimal overview with co-workers who were going to be managing the knowledge bases. I've been so impressed with the software and all of the possible uses that we've upgraded from one knowledge base to three in order to incorporate it into other projects. All of this is possible because of their staff, who offer some of the friendliest and most responsive customer support I've ever witnessed. Both MaryBeth and Pete were incredibly helpful during the roll-out of the program to our staff. And when I had a last minute request before creating a report for our Board, they were there to make a quick customization to save the day. Review Source RR Ross R. Director of Product Used the software for: ### "Perfect Pure-Play Knowledge Base Tool for Help and Beyond" March 28, 2016 4.0 The Knowledge Base team has focused on doing one thing right: Providing a cloud based tool for knowledge base for Help and beyond. If you've found the perfect help desk (ZenDesk, ServiceNow, etc.) and are looking for a separate knowledge base because those guys don't really do it right, you will have a hard time finding a product that isn't tied to help desk software. These guys have focused on all the key features that a heavy user of knowledge base products would look for. A lot of them are the differentiators that keep me in the app. Customer service is great-- we hear back from them right away There are some features they will need to add as they scale and to make the product truly complete, but for now, I consider them best of breed vs the one-off competitors who limit us too much on styles, structure, etc. It takes very little to get up and running, so if you have any doubts, give them a try. Review Source EY Erika Y. Knowledge Manager Used the software for: ### "Great customer service, wish there were more capabilities" March 29, 2016 3.0 Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system. Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases. The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes. Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway. The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out. Review Source KC Kim C. IT Training Specialist 3 Used the software for: ### "KnowledgeOwl is very easy to use and navigate. " April 13, 2016 4.0 KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other systems are complex and can be overwhelming. With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn! There are many features I like about KnowledgeOwl. I can single source screenshots so they get replaced quickly and easily through the articles, I can create snippets to help save time and effort with repeating content, I can add synonyms to keywords to assist with search capabilities and I can publish multiple outputs. The need for responsive design arose as new devices with differing screen sizes and resolutions appear. KnowledgeOwl address this need and I consider responsive output as a significant feature! There isn't much I don't like. There is opportunity for improvement with formatting capabilities and adding an import existing content feature. The tech support is fantastic. They are quick to respond and provide excellent guidance and assistance to ensure my questions are answered or my issue is resolved in a timely manner. Review Source LH Lorna H. Customer Engagement Manager Computer Software Used the software for: 6-12 months ### "Fantastic " January 26, 2017 5.0 We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!. Pros Very easy to use, You do not have to be very technical to use this product. Cons The reporting could be better, which is currently being worked on, so just a matter of time. Review Source Response from KnowledgeOwl January 27, 2017 Thanks for the awesome review, Lorna! HOOT! -Marybeth AZ Alex Z. CTO Used the software for: ### "Comprehensive Knowledge Base platform" March 24, 2016 5.0 I have a very positive experience with KnowledgeOwl so far (using for 6+ month now). We are expanding our documentation very quickly, thanks to the intuitive web site and editors. We have a team of editors, and the ability to provide a group based reader accounts to our customers makes it easy to create customer specific areas. Something we were looking for a long time. The support is quick to reply and there are more features in development. My favorite is ability to use REST API to get a list of suggested articles by a keyword, and show that inside of our own web application to help our users. I'm looking forward to the Word document import (on their roadmap), so we can accelerate porting our old documentation. Review Source Response from KnowledgeOwl March 24, 2016 Thanks for the awesome review, Alex! I'm glad you've had such a positive experience, and I definitely want to help keep it that way. Import from Word will be HUGE, but we do have the ability to bulk import Word files on the backend right now. I'll shoot you an email and see if we can help get your old docs ported over now :) P.S. The API is so much fun, isn't it? BA Budi A. Systems Architect Used the software for: ### "Great Product, Amazing Customer Service!" April 6, 2015 4.0 Happened to stumble upon HelpGizmo while we were looking for an LMS to integrate into our software. Tinkered with the free trial and found it to be very customizable, powerful, and simple to use. The pricing structure is affordable, and we didn't even think twice when signing up with their service. We managed to setup our entire architecture in less than 1 day with the help of their amazing customer service team. They really made the entire setup process painless, and we definitely appreciate their attentiveness to the issues that we faced. One little feedback is to improve the rich text editor to be more precise, allow support for more fonts & features, and to output cleaner HTML. For some reason, we can't get our pasting from word to look the same in the tool. Using the built-in features in the editors didn't help either, as it skewed the bulleting a little bit and we just can't get them to match our word doc. Luckily, we have HTML programmers in house, and were able to complete everything in a breeze. But, other people might not have that luxury. Review Source KA Kelly A. Instructional Design Specialist Used the software for: ### "Great flexibility, great service." March 22, 2016 5.0 The Knowledge Owl team is consistently providing the space for iteration and brainstorming to integrate new features, functionality, and improve usability. They're willing to pick up the phone any time we need help, have ideas, or just have questions about the limits we can push our own website. For instance, I needed help figuring out how to track autocomplete searches within Google Analytics reports, and they went ahead and set up event tracking for us. Knowledge Owl provides the support and structures to allow for growth and scalability for our organizational needs. I feel like they provide the platform that will adapt to the chaos of non-profit work at any given moment. From styles, themes, reporting, article writing, user permissions, tagging, and editing, Knowledge Owl's knowledge bases will be able to pivot alongside our own ever changing work. Review Source Response from KnowledgeOwl March 22, 2016 Thanks, Kelly! We love growing and evolving with you, iMentor, and the Learning Center. We appreciate all the feedback and brainstorming to help make both your site and our product better! -Marybeth CS Chelsea S. Project Manager Used the software for: ### "A great KB software for SME's" March 31, 2016 4.0 We chose KnowledgeOwl because out of everything on the market, it offers the most bang for your buck and lowest barriers to getting started. Customer service is friendly and extremely responsive, and we were up-and-running in no time at all. It also offers more in-depth customization and organization features than many other products on the market at a much better price point. The simple, intuitive interface for adding articles makes onboarding very easy. The reason it gets 4 overall stars and not 5 is that adding your own CSS can be a pain. It's possible to write your own CSS for your site, but you have to dig into the pre-baked CSS inside the theme and override it piece-by-piece. There also isn't any documentation about their classes, so this can be time-consuming to figure out. If they offered a "blank slate" template that just gave you the basic elements of a help site (navigation, search bar, article content) then let you style them yourself from the ground up, it would be an easy 5 stars. Review Source RG Rob G. Grants Management and Process Adviser Information Used the software for: ### "KnowledgeOwl - Great tool and excellent customer service" April 12, 2016 4.0 Moving all our internal and external guides on to KnowledgeOwl has transformed our ways of working and hugely reduced the amount of time we devote to one-to-one support. KnowledgeOwl includes a great range of functionality, enabling the creation of everything from very simple 'PDF' style guides to complex resources integrated into other systems. We are still discovering more capabilities and our knowledge base resources keep getting better because of them. Pros: Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service. Cons: As part of the on-going evolution of the product, parts of the user interface change, which can result in a bit of re-learning how to do some things on occasion (a small amount of pain for the associated system improvements). Exported PDFs do not maintain the fonts used in the on-screen knowledgebase. Review Source PN Peter N. Director of Product Adoption Used the software for: ### "Very good platform, Rapidly evolving, and always ready to help" March 22, 2016 4.0 We have been actively working with the nice folks at KnowledgeOwl since September 2015. We selected them after an extensive evaluation process conducted over the previous summer. As with any evaluation, you have to find the right balance between features, support, and price and we felt that KnowledgeOwl, overall, had the best marks over all three categories. Implementing a solid knowledge base is a TON of work - even if we don't want to believe that at the outset. We have found the steady progression of improvements and ever present support to make a huge difference with us getting our knowledge base up and running. I am quite confident that as they grow and expand, they will continue to improve the product and be a great resource for how best to implement a knowledge base. Review Source Response from KnowledgeOwl March 22, 2016 Thanks, Peter! We appreciate your help in continuing to improve and evolve the product. Your feedback is invaluable and helps us make KnowledgeOwl better for everyone. You are awesome! MRT Maria Ronesa T. Warehousing Used the software for: ### "HelpGizmo is great and easy to use" February 23, 2015 5.0 Using Helpgizmo for our company's knowledge base is the best decision we made. The pages are easy to edit and manage. I was able to add pages at my first login! It really makes it easier for users to access the data they need, so you won't have to go over and over the same set of instructions to different sets of customers daily. Pros Excellent customer support: Quick to reply on any issue and are very enthusiastic to help you. If you need guidance or have a suggestion for a feature, Marybeth got you covered! If the top score for support is 5, these guys deserve a 10! Review Source KV Kevin V. Architect Used the software for: ### "Excellent help/documentation tool for SaaS product" March 30, 2015 5.0 Its simple really: we have a very complicated and super-generic product that is, to put it mildly, a real challenge to provide clear and useful help documentation for. We evaluated many, many options, and in the end chose HelpGizmo. It has provided just the perfect level of power, customisability, and ease of use. Perhaps best of all, however, has been the stellar customer service we have received - always prompt, friendly, and the solutions almost always go above and beyond our expectations. We've only been live with our documentation for a little while, but have already received glowing feedback from our customers, specifically on the documentation. In terms of product recommendations, this is the easiest choice I've had in a long time! Review Source Response from KnowledgeOwl April 3, 2015 Yay! I'm so happy you've gotten glowing feedback from your customers - this made my day. Thanks so much for the review, Kevin! AM Angela M. Project Specialist Used the software for: ### "This software was so easy and effective that my Vice President was stunned (in a good way)" April 13, 2016 5.0 I am a complete novice, to the point that I'm not even sure what a knowledge base is. That being said, I described what I needed to do in an email to Knowledge Owl, and, within that same day, I was contacted. Marybeth listened while I basically described a whole mess of things I wanted, understood what I needed and then immediately helped me set up our first news site. After my normal labor-intensive task of gathering articles and editing outside of the site, I found that setting up my categories and posting my articles took next to no time at all. I showed my Vice President, who is the owner of the news site. He was so thrilled, he could not stop showing people. We have gotten rave reviews and people love that they can access and review the site on their mobile devices easily. I look forward to a long, successful relationship with Marybeth and company. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.