# Page 3 | KnowledgeOwl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is KnowledgeOwl the right Knowledge Management solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132902/KnowledgeOwl/reviews --- KnowledgeOwl 4.8 (236) [View alternatives](https://www.capterra.com/p/132902/KnowledgeOwl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of KnowledgeOwl ## Showing most helpful reviews Showing 51-75 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Brian W. Senior Technical Writer Used the software for: ### "KnowledgeOwl wins on customer responsiveness & functionality implementation " April 1, 2016 4.0 As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers. It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise." Not that I'm bitter. That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine. When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that." I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert. Review Source VR Verified Reviewer Managing Partner Used the software for: Less than 6 months ### "Creating a KMS to supplement our new Level Five sales training/sales coaching firm." July 19, 2018 5.0 Provided us with the opportunity to create a product that extends our capabilities and gives us a competitive advantage in the marketplace. Pros KnowledgeOwl is very easy to use - especially if you've worked with any blogging software - and the support services are fabulous. You can schedule support calls online for the amount of time you need and the team responds to emails, too. We can't sing their praises more! They're definitely a 10+. success. Cons Nothing to add here - we've been very pleased with all of the support we received when setting up our KMS. Review Source Response from KnowledgeOwl July 21, 2018 Thanks! It's been a pleasure working with you! CS Chitrang S. Software Engineer Telecommunications Used the software for: Less than 6 months ### "A great Knowledge manager in town" November 30, 2022 4.0 I think, it is one of the best knowledge management tools in the market currently. It helps save all the relevant documents and information in one place. Pros It helps a team, organization, startups among others to manage their data efficiently and cost-effectively. Its user interface is easy to understand. Freshers are easily able to utilize this platform to gain insights of the ongoing works. Cons Customer support can be a bit better. Sometimes, simultaneous editing of documents can be of a problem. Otherwise, it is a good product. Review Source KA Kelly A. Instructional and Service Design Manager Design Used the software for: 2+ years ### "Great customer service" October 3, 2016 5.0 Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone. Pros The backend editor is simple and intuitive. The customer service is incredible. Cons N/A. Everything is amazing. Review Source HD Hannah D. Product Marketing Manager Used the software for: ### "Knowledge Owl is, simply put, the best web-based help center platform I could find" March 31, 2016 5.0 I found KnowledgeOwl after joining a tech startup as the lead technical writer. At the time, the company didn't have any formal user documentation -- but we did have a support team fielding many repetitive questions, and users who could benefit from formal instruction. Given that we have a single product and it's fairly simple, products like MadCap Flare (which I had used at the previous company I worked for) offered much more than we needed -- and at a much different price point. I evaluated several other options and ended up selecting KnowledgeOwl given its straightforward pricing plan, easy-to-use interface and immediate publishing abilities. If you need something simple to use and build that offers fairly attractive basic theme choices, then KnowledgeOwl will suit you just fine. It may not offer several hundred output options, but as the world continues to move away from print manuals towards greener, online manuals, in my opinion that factor wasn't important. The best part about KnowledgeOwl, though, is the customer service/support. I can't imagine any company matching its service/support level. The first few weeks required a lot of customization given the look and feel that my company was going for, and the team over at KnowledgeOwl was with me every step of the way as far as customizing code and so on, in some cases even doing the customization for me as I was in over my head with that level of CSS code! Highly, highly recommended. Review Source Tracy H. Content Marketing Strategist Information Technology and Services Used the software for: Less than 6 months ### "Easy to use, stellar customer support" February 21, 2018 5.0 Pros We kicked the tires on 5 knowledge base platforms before selecting KnowledgeOwl. The selection was driven by two must-haves: 1) open APIs, and 2) ability to customize the CSS to meet our brand guidelines. After we made the leap, we were pleasantly surprised by the exceptional customer service. (Thank you!) Review Source JC Josh C. Associate Director of Learning Initiatives Used the software for: ### "Stop looking and use HelpGizmo!" November 6, 2014 5.0 We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledge base and since Helpgizmo integrates with Zendesk we get the best of what each company offers. It made switching such an easy decision for our organization. And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better. That is probably the most impressive "feature" you'll be getting when you go with HelpGizmo. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend! Review Source EP Emily P. Operational Support Assistant Used the software for: 1-2 years ### "Amazing customer service" August 12, 2016 5.0 I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides. Pros \-Ease of use -The owl favicon! -The fun element Cons That images don't enlarge when you click on them - I have spoken to Marybeth about this and it is something that will likely be added soon - so not really a con! Review Source GC Gabriel C. US customer service coordinater Consumer Goods Used the software for: 1-2 years ### "Easy to use, great features and amazing support !" May 15, 2018 5.0 It's always hard to capture your employees knowledge but KnowledgeOwl makes it easy ! Pros Simple web base interface with a lot of options. Easy to manage your articles life cycle and your users access as well. When ever we have a how to question or any question for that matter, there's always someone ready to help us. Cons Not much, maybe more language interface (French for example). 1 more admin licence with the basic subscription would be nice. Review Source Response from KnowledgeOwl May 23, 2018 Thanks for the review, Gabriel! We are planning to add better translations capabilities in the near future for multilingual knowledge bases, so hopefully that will make your life easier. I also sent you an email about the extra admin license :) -Marybeth Josh N. Business Supplies and Equipment Used the software for: Less than 6 months ### "Protecting our core values" August 19, 2015 5.0 We have been very lucky to experience rapid growth due to our unique approaches in our industry. Unfortunately, rapid growth is very dangerous for many companies, because the growth distracts them, and they lose sight of what made the successful in the first place. We were desperately searching for a solution that would allow us to retain and promote our culture in a simple, but powerful, knowledge base platform. We tested many products, but Knowledgeowl was the simplest and most effective to use. In addition, the support has been incredible. I really feel like they are in this with us, not just selling a product. I highly recommend this product! Pros Clean and simple user interface Powerful back end Incredible support Review Source Sabrina S. Computer Software Used the software for: ### "HelpGizmo to the Rescue!" June 23, 2014 5.0 HelpGizmo has helped me to minimize the clutter of paperwork. I built an internal Employee Toolbox for employees to access when they needed information on anything from how to make coffee to employee benefits. This site really allows for people to get what they need and move on with their day. Setting it up was a breeze as well! I am glad to have everything organized, easily accessible, and searchable. Pros Ease of use Makes life so much easier! Support Cons None so far! :) Review Source RR Ross R. Director of Product Used the software for: ### "Perfect Pure-Play Knowledge Base Tool for Help and Beyond" March 28, 2016 4.0 The Knowledge Base team has focused on doing one thing right: Providing a cloud based tool for knowledge base for Help and beyond. If you've found the perfect help desk (ZenDesk, ServiceNow, etc.) and are looking for a separate knowledge base because those guys don't really do it right, you will have a hard time finding a product that isn't tied to help desk software. These guys have focused on all the key features that a heavy user of knowledge base products would look for. A lot of them are the differentiators that keep me in the app. Customer service is great-- we hear back from them right away There are some features they will need to add as they scale and to make the product truly complete, but for now, I consider them best of breed vs the one-off competitors who limit us too much on styles, structure, etc. It takes very little to get up and running, so if you have any doubts, give them a try. Review Source AS Angie S. Head of Customer Education & Enablement Information Technology and Services Used the software for: Less than 6 months ### "Simple Yet Powerful & Amazing Support" July 27, 2016 5.0 I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information. The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution. Pros Knowledge Owl is easy to use but isn't restrictive, and the customer support is top notch. Review Source LH Lorna H. Customer Engagement Manager Computer Software Used the software for: 6-12 months ### "Fantastic " January 26, 2017 5.0 We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!. Pros Very easy to use, You do not have to be very technical to use this product. Cons The reporting could be better, which is currently being worked on, so just a matter of time. Review Source Response from KnowledgeOwl January 27, 2017 Thanks for the awesome review, Lorna! HOOT! -Marybeth SS SUSAN S. Technical Communications Used the software for: ### "Positive-feedback-only zone!" April 7, 2016 5.0 We're well into the process of obsoleting and migrating components of a large set of hard-to-maintain legacy docs and Helps, and implementing a more nimble approach that allows us to provide our customers and dealers with the information they are asking for. KnowledgeOwl is proving to be a robust and easy-to-use authoring tool that lets us generate and deploy critical information quickly on an as-needed basis and then continually improve and expand on the topics as time and resources allow. As the sole writer at my company, I really appreciate the ease (and enthusiasm) with which non-writers can dive right in and start generating content, allowing me to focus on editing, writing overview and bridge topics, adding links and keywords, assigning new topics to subject matter experts, and so forth. The KnowledgeOwl authoring environment is intuitive, easy to use, and feature-rich. The UI is straightforward---it's all right there in front of you. KnowledgeOwl is saving us time and effort and aggravation, and it's very rewarding to be able to respond so quickly to requests for information. Review Source BA Budi A. Systems Architect Used the software for: ### "Great Product, Amazing Customer Service!" April 6, 2015 4.0 Happened to stumble upon HelpGizmo while we were looking for an LMS to integrate into our software. Tinkered with the free trial and found it to be very customizable, powerful, and simple to use. The pricing structure is affordable, and we didn't even think twice when signing up with their service. We managed to setup our entire architecture in less than 1 day with the help of their amazing customer service team. They really made the entire setup process painless, and we definitely appreciate their attentiveness to the issues that we faced. One little feedback is to improve the rich text editor to be more precise, allow support for more fonts & features, and to output cleaner HTML. For some reason, we can't get our pasting from word to look the same in the tool. Using the built-in features in the editors didn't help either, as it skewed the bulleting a little bit and we just can't get them to match our word doc. Luckily, we have HTML programmers in house, and were able to complete everything in a breeze. But, other people might not have that luxury. Review Source LI Lisa I. Team Leader Training & Development Used the software for: ### "Sensational service and high quality product- Not to mention excellent value!" March 31, 2016 5.0 KnowledgeOwl is a fantastic KM solution. When researching different products in the market we had a long list of requirements, I couldn't believe how many KnowledgeOwl was able to tick right out of the box. Its intuitive, easy to use and excellent value for money. From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department. Information stored on the platform is backed up daily and the level of customer support that has been offered to us to help tailor the platform to our specific needs has been second to none (especially considering the fact we're in completely different time zones). Utilising KnowledgeOwl has assisted our business unit to achieve immediate efficiencies and tangible cost savings. The best part is, it just keeps getting better and better with upgrades occurring to the platform on a regular basis. If you're looking for a highly effective KM solution I couldn't recommend this knowledgebase highly enough! Review Source CS Chelsea S. Project Manager Used the software for: ### "A great KB software for SME's" March 31, 2016 4.0 We chose KnowledgeOwl because out of everything on the market, it offers the most bang for your buck and lowest barriers to getting started. Customer service is friendly and extremely responsive, and we were up-and-running in no time at all. It also offers more in-depth customization and organization features than many other products on the market at a much better price point. The simple, intuitive interface for adding articles makes onboarding very easy. The reason it gets 4 overall stars and not 5 is that adding your own CSS can be a pain. It's possible to write your own CSS for your site, but you have to dig into the pre-baked CSS inside the theme and override it piece-by-piece. There also isn't any documentation about their classes, so this can be time-consuming to figure out. If they offered a "blank slate" template that just gave you the basic elements of a help site (navigation, search bar, article content) then let you style them yourself from the ground up, it would be an easy 5 stars. Review Source BR Barbara R. Technical Support Used the software for: ### "I really like it, gives great overview and is easy to use." March 23, 2016 4.0 I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone! 1) it isn't possible to move several articles together into a new sub-category, which could save time when reorganising; 2) over time it's annoying that you need to save your changes in articles and that the default is always "draft". I have to save 2 times to be able to get it into the database. If you do many entrees that takes time. Review Source Response from KnowledgeOwl March 24, 2016 Thanks for the feedback, Barbara! We really like you too! It would be great to be able to bulk move articles. I'm going to put in a feature request for it and I'll keep you updated. Your articles shouldn't be defaulting back to draft, and I think you might have been running into a bug which should be fixed now. I'll reach out to your separately to make sure we get that resolved. Thanks for sharing your KnowledgeOwl experience and recommending us to everyone; we appreciate it! -Marybeth PN Peter N. Director of Product Adoption Used the software for: ### "Very good platform, Rapidly evolving, and always ready to help" March 22, 2016 4.0 We have been actively working with the nice folks at KnowledgeOwl since September 2015. We selected them after an extensive evaluation process conducted over the previous summer. As with any evaluation, you have to find the right balance between features, support, and price and we felt that KnowledgeOwl, overall, had the best marks over all three categories. Implementing a solid knowledge base is a TON of work - even if we don't want to believe that at the outset. We have found the steady progression of improvements and ever present support to make a huge difference with us getting our knowledge base up and running. I am quite confident that as they grow and expand, they will continue to improve the product and be a great resource for how best to implement a knowledge base. Review Source Response from KnowledgeOwl March 22, 2016 Thanks, Peter! We appreciate your help in continuing to improve and evolve the product. Your feedback is invaluable and helps us make KnowledgeOwl better for everyone. You are awesome! BR Bilgin R. RG Servicedesk Analyst Used the software for: ### "Very Satisfied with the product and the support " April 4, 2016 5.0 I've been using KnowledgeOwl for more than a year now and can simply say that it does cover all of our Knowledge-base requirements. Some o the main things that I like: - It's easy to use - highly customisable - drag-drop to add files,easy to link images/documents - It supports various visibility settings, which allows us to have internal and external information - The comments feature enables discussions, sharing knowledge - The categories are a great way of organising articles and the search is very accurate Last but not least it's responsive, which makes it usable on mobile and tablet. Overall, I would recommend this product to anyone who is looking for a content management software, which can be used for multiple purposes. Review Source Response from KnowledgeOwl December 4, 2017 Thanks for the positive review of KnowledgeOwl, Bilgin! Please let us know if there is anything we can do to help make your experience even better. We''re happy to help any way we can! -Marybeth KV Kevin V. Architect Used the software for: ### "Excellent help/documentation tool for SaaS product" March 30, 2015 5.0 Its simple really: we have a very complicated and super-generic product that is, to put it mildly, a real challenge to provide clear and useful help documentation for. We evaluated many, many options, and in the end chose HelpGizmo. It has provided just the perfect level of power, customisability, and ease of use. Perhaps best of all, however, has been the stellar customer service we have received - always prompt, friendly, and the solutions almost always go above and beyond our expectations. We've only been live with our documentation for a little while, but have already received glowing feedback from our customers, specifically on the documentation. In terms of product recommendations, this is the easiest choice I've had in a long time! Review Source Response from KnowledgeOwl April 3, 2015 Yay! I'm so happy you've gotten glowing feedback from your customers - this made my day. Thanks so much for the review, Kevin! AH Aleta H. Queen of Customer Training (Training Coordinator) Market Research Used the software for: ### "Perfect Tool for Training Manual" June 23, 2014 5.0 I love HelpGizmo! I use HelpGizmo to hold all of the documentation I use for training events. Having an online training manual with HelpGizmo benefits me because I don't have to worry about printing and shipping the materials to each city, and it benefits the customers because I can constantly update the documentation ensuring they always have up to date information. It is exactly what I needed! Using HelpGizmo is simple. When I do have a question, I email the HelpGizmo team and receive a detailed response quickly. They are great! Pros \* Awesome Support \* Easy to Use \* Professional Looking Review Source ME Mohamad E. President / Founder Used the software for: ### "Exactly what we have been looking for" March 20, 2016 5.0 We have been looking for knowledge management hosted solution for our product - NumXL - documentation for a while now. The solution must be SEO friendly, easy to use, fast, customizeable, scalable, integrate with helpdesk solution, affordable, and must support mathematical equation, after all, NumXL is a statistical and econometric solution. Knowledgeowl met all our criteria and more. Over the past couple of months, we have started using KnowledgeOwl with a pilot project for the SDK, documentation. We had a great success, and the support has been excellent. We have been using Knowledgeowl only for couple of months, and, so far, it has been great experience, so I can speak of any cons. Review Source Response from KnowledgeOwl March 20, 2016 Thanks for taking the time to write such a thoughtful review, Mohamad! If you do think of any cons, please let us know. We are happy to help any way we can! -Marybeth MC Madison C. Director of Marketing Used the software for: ### "Easy-to-use & flows seamlessly with our website - great customer service!" March 30, 2016 5.0 We tried a lot of different solutions before settling on Knowledge Owl for our company's knowledge base. The biggest reason we chose this platform was the ability to customize the look and feel to flow seamlessly with our website. While we did run into a few customization issues, the customer support was fantastic. We worked with Mary & Pete directly to solve some of these problems, and the one-on-one attention was phenomenal. They fixed some of our custom CSS & HTML so elements would work as intended, and even created a custom solution to enable our Google Custom Search Engine to work with the search in the system. Since we rolled it out, it's been easy to use, update, and monitor. The only downside is it does not have an option for an integrated "community forum" so if we do decide to launch this in the future, we would need yet another platform. Review Source Similar Products Featured