# Page 6 | KnowledgeOwl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is KnowledgeOwl the right Knowledge Management solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132902/KnowledgeOwl/reviews --- KnowledgeOwl 4.8 (236) [View alternatives](https://www.capterra.com/p/132902/KnowledgeOwl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of KnowledgeOwl ## Showing most helpful reviews Showing 126-150 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Indira A. MD Marketing and Advertising Used the software for: I used a free trial ### "Reliable Knowledgebase app" February 27, 2023 5.0 Pros 1\. easy to create a faq/knowledge base that is user-friendly.2. has the ability to integrate with many platforms. Cons Improve integration with different cms like Jumla. Review Source LH Louise H. Marketing Assistant Used the software for: ### "Great software!" April 6, 2016 4.0 Very easy program to use and a very useful tool. Some functions could be improved for article writing in terms of the breadth of what Knowledge Owl can allow you to do i.e. copy-pasting formatted text, inserting/manipulating images, etc. However, we have only had a small number of problems with uploading items and each time we have faced a problem with the program Marybeth from Knowledge Owl has been extremely helpful and quick with providing solutions. Overall a good user experience. Review Source MJ Maria J. Used the software for: ### "Robust and user friendly" April 1, 2016 4.0 We've only used KnowledgeOwl for a couple of months but have been very happy with our experience thus far. The fact we have so much control over the system is a big plus for us and the analytics give us the data we need on the back end to make changes and understand how our students are using the system. We were able to get our database set up quickly and available to our 12,000 + students. Any questions we've had have been answered by the support team quickly and incredibly friendly. Review Source BB Brianne B. Operations Manager Used the software for: ### "A great product made even better by outstanding customer service!" March 28, 2016 5.0 This was the perfect product to help our agency develop our self-assessment for accreditation. It gave us the ability to upload extremely large files and link them to specific areas in the self-assessment. These files would have been too large to email and we had to find a way to share all of the information contained in the self-assessment. Getting started was a small hurdle but it quickly became easy due to the quick responses provided by customer service. Absolutely superb! Review Source DB Danielle B. IT Manager Used the software for: ### "Easy to use and great customer service" April 13, 2016 5.0 This software is a great tool! It is very easy to use and understand and we were able to start adding content to our knowledge base with no training. This has helped fill a need in our organization in a quick, inexpensive and easy way. The customer service is outstanding and they are willing to help with demos, training and any questions we have. I highly recommend KnowledgeOwl for anyone looking to update their help documentation to a more modern, online version. Review Source AM Anselmo M. Training Manager Used the software for: ### "Easy-to-use CMS" April 14, 2016 4.0 This platform is extremely easy to set up and use. As someone with no experience with coding, I was surprised how quickly I took to it. The Documentation page has pretty much everything you need to know about setup and use. It could be more user-friendly--for example, uploading images is a muli-step process. Why can't you just add an image to an article like you would on, say, MS Word? Modifying tables is a little cumbersome, but once you get a hang of it, it's no big deal. Review Source BP Bradford P. Used the software for: ### "Great product with fantastic customer service" March 31, 2016 5.0 Knowledge Owl has proven a great asset for our university. Not only is the product affordable, the software is easy to use and administer as well. Perhaps most importantly, we've been thoroughly impressed with the high level of customer service Knowledge Owl has provided us. The staff is friendly and responsive regarding our general how-to questions, advice for best practices, or making customizations that fit our needs. I would recommend Knowledge Owl to anyone. Review Source MP Maria P. Used the software for: ### "Great functionality and responsive technical support!" April 5, 2016 4.0 We are creating a user's manual of our products based on KnowledgeOwl service. Our users are very satisfied with the service because it is very easy to find the right information. As for us it is very easy to structure the information and restrict user access. Restriction of access is important for us as some articles have to see only the employees of our company. Also want to add that technical support is quick to responds and solves problems. Thank you! Review Source JF Jessica F. Used the software for: ### "Great team supporting flexible and easy software" March 31, 2016 5.0 My experience so far with Knowledge Owl has been great, it is an easy software to learn & navigate through. The team has been very helpful to make any changes we require plus being open to any enhancement suggestions and they always reply to support tickets we send promptly with clear & easy instructions. Even though all our correspondence has been via email I feel that we have been able to establish a friendly & reliable relationship with the team. Review Source CF C F. Used the software for: ### "Easy to use, great customer service" March 28, 2016 4.0 I have been using Knowledge Owl since my organization migrated to it from another provide. I've found the product very easy to use and to set up "out of the box"; however, I would love to see more options in the settings that would enable users to customize it on their own via the UI. On the other hand, KO Support has been truly exceptional in answering all of our questions, coming up with solutions, and working with us every step of the way. Review Source BK Brenda K. Senior Consultant Used the software for: ### "Easy to use and great for a small knowledge base for the price " April 1, 2016 4.0 Pro: The tool is pretty intuitive and easy to learn. It did not require any significant amount of training. Cons: Some things do not sort (snippets) and there is no filter making it hard to find things, some HTML knowledge is needed to get pages to look the way you might want them. Since there are only a couple of employees, it is hard to reach someone when you need help but they do call back and are very helpful and professional. Review Source cP chad P. Learning & Performance Manager Used the software for: ### "I entered an organization who had selected Knowledge Owl as their knowledge base." April 1, 2016 4.0 At the forefront, the customer service should be identified as a model for how to practice. Each question I have had has been sufficiently addressed. The knowledge base is a simple enough once you have the know-how which leads to the only flaw that I have found which is in training. Some learning modules or voiced-over presentations would provide the potential for immediate answers when you may have misplaced some notes from a service call. Review Source LL Laryne L. Site Trainer Used the software for: ### "Knowledge Owl makes me look good!" April 6, 2016 5.0 I have been using Knowledge Owl for 2 years now and it was my first time using html. The support team has been incredibly helpful, knowledgeable and patient! They never made me feel like my questions were invalid and have not only been prompt but very comprehendible with their responses. I am now the person in the office that everyone goes to for their questions on the Knowledge Base and it makes me look good! Thank you Knowledge Owl. Review Source DK David K. Technical Writer Used the software for: ### "KnowledgeOwl--Easy to use, very cost-effective" April 12, 2016 4.0 KnowledgeOwl is very easy to use and has allowed me to quickly format and publish high-quality knowledge bases. The output can be easily modified depending on your needs and the final product looks very professional. So far, it seems to meet all of my needs for knowledge base software. The customer service is responsive and friendly. The documentation needs a bit of editing, but otherwise I would recommend KnowledgeOwl without reserve. Review Source AS Andrew S. National Training Specialist Used the software for: ### "This is the perfect solution for accessing information" May 12, 2016 5.0 We are using this software to manage our technical information for our customer service and tech support team. There couldn't be an easier software to manage and use than Knowledge Owl. The software is getting better all the time, with smart and innovative features. Their support has been second-to-none when we need help or have questions. It offers the analytic's we need to keep advancing our library. Thanks Knowledge Owl. Review Source MS Marc S. Operations Manager Used the software for: ### "Phenominal service!" April 11, 2016 5.0 Being in the customer service field, I pay attention to how companies treat their customers. After reviewing the Knowledge Owl knowledge base software, I noticed a couple of things that our company needed that was not in the software. I mentioned it as a future suggestion and, to my surprise, within 7 days it was implemented. I have nothing but good things to say about the software and support. I would recommend this to anyone! Review Source AF Alex F. Junior Product Manager Used the software for: ### "Back end could use some work but otherwise amazing tool" April 12, 2016 4.0 There are a few issues on the back end that make creating and editing articles a bit tedious, but overall KnowledeOwl is a terrific tool and service. Copying articles, adding photos, and restricting articles to specific groups works wonderfully. This is an absolute step up from our previous Learning Center without breaking the bank. The customer service is second to none. Very responsive and helpful when it's needed. Review Source DF Dean F. Customer Service Manager Used the software for: ### "Great product and even better service!" April 5, 2016 5.0 The guys at Knowledge Owl are, as their job titles say, Customer Service Gurus. It's a pleasure to deal with a company who is so focused on the usability of their product and the service they provide - it makes things so much easier. The product is great and easy to use, it's become an essential tool within our business. Any cons are as a result of my own IT failings, and Knowledge Owl are always there to help me with that. Review Source TV Thomas V. System architect Used the software for: ### "Ticks all the boxes. Super easy to use but still powerfull enough to suit our needs." April 8, 2016 5.0 Pros: Multilevel categories, oddly enough missing on all other cloud based alternatives. Extremely simple to edit. SSO support. Easy to modify look and feel. Fantastic customer support (best I've ever experienced) Permalinks Multiple instances PDF generation of pages Cons: Sometimes it's a bit tricky to get the HTML in the correct format. But compared to other online WYSIWYG editors it's not a major issue. Review Source RJ Rob J. System and Implementation Specialist Used the software for: ### "Customer Service is worth the cost by itself" April 13, 2016 4.0 We're still new to the KnowledgeOwl system, but so far the experience has been entirely positive. We spent weeks researching which product would best suit our needs and budget, and KnowledgeOwl met both. What really sold it for us was how responsive they were to emails and questions. We're looking forward to a long relationship with KnowledgeOwl and know that the product will have a significant impact on our business. Review Source OB Olivier B. Customer Support Rep Used the software for: ### "Super duper customer support team and a terrific tool" April 7, 2016 5.0 KnowledgeOwl is a very deep tool, yet user-friendly. Customization of almost everything, along with standing features. Customer support is very helpful. Review Source JK Jordan K. Editor/SOP Manager Used the software for: ### "Standard operating procedures are taken for granted" April 6, 2015 5.0 ...but HelpGizmo provides the greatest platform for creating, editing and publishing it. Excellent features (like being able to edit the CSS) combined with fantastic UI make HelpGizmo the best knowledge base software in the game (and we've tried a few). Also the team has been so great about responding to suggestions for features that have saved us a few times. Highly recommend this software! Review Source MM Meghan M. Managing Director of Programming for the Ed Instit Used the software for: ### "Knowledge Owl is the BEST tech experience I have had!" April 13, 2016 5.0 Knowledge Owl is easy to use, intuitive enough that even the not-so-tech-savvy can set up nearly everything in ONE DAY, and Marybeth's title, "Knowledge Goddess / Chief Executive Owl," is the best description of who she is and what she so enthusiastically does. We are so happy we are working together on a project that will change our approach to educating and training thousands of educators. Review Source CW Cecily W. Research/IT Director Used the software for: ### "KnowledgeOwl has been easy to use and work with. The customer service is amazing!" March 31, 2016 5.0 Our office was searching for an extranet product that could serve two groups, with some crossover of users. KnowledgeOwl met our needs. It is easy to work with and configure to meet our needs. The customer service is amazing! I typically got a reply within the hour and they have been very helpful in finding solutions to ideas of how information was presented and used by the end user. Review Source AH Andrea H. Marketing and Communication Manager Used the software for: ### "Amazing customer service, realiable tool, a real SaaS product" April 13, 2016 5.0 I use KnowledgeOwl on a daily basis is a great software to share information among teams. We like the variety of features from SSO, third party integrations to tags. Knowledge Owl support team has been outstanding and we really appreciate their ability and willingness to tailor ( or provide clear guidelines) for our needs. You can custom the overall look and feel of the platform. Review Source Similar Products Featured