# Page 7 | KnowledgeOwl Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is KnowledgeOwl the right Knowledge Management solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132902/KnowledgeOwl/reviews

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KnowledgeOwl

4.8 (236)

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Last updated March 13th, 2026

# Page 7 - Reviews of KnowledgeOwl

## Showing most helpful reviews

Showing 151-175 of 236 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JR

James R.  
  
  
Used the software for:

### "Great Tool with Even Better Support"

April 6, 2015

5.0

HelpGizmo is by far the easiest to use and modify Knowledge Base service I've seen. You can easily export the entire KB or articles as PDFs, modify the HTML, and customize the styling. On top of the great features, HelpGizmo's support crew are always available to help out with questions and requests. I'd recommend to anyone looking for a Knowledge Base solution.

Review Source

AW

Amélie W.  
Web Designer  
  
Used the software for:

### "A great knowledge base!"

April 13, 2016

5.0

Knowledgeowl is great for our company's knowledge base. Pages are easy to edit and manage, and as a designer, I really enjoy going through the code to make my own design ! Amazing customer service !!! Anytime you have an issue, they will always be happy to help you and very fast to answer. Marybeth is a lifesaver ! Thank you so much for this excellent tool !

Review Source

SH

Stephen H.  
Project Coordinator  
  
Used the software for:

### "Knowledge Owl Helps Our Team Stay Organized"

April 5, 2016

5.0

We have been looking for a knowledge base solution for internal processes and procedures. Many of the tools out there today cater more to client facing KB's. This platform does both and is very easy to use and just gets the job done. If you want an easy to use system for keeping your team (or clients) up to date on FAQ's, How To's, etc. then this is great selection.

Review Source

LN

Lindsay N.  
  
  
Used the software for:

### "Easy to Use"

April 13, 2016

5.0

Knowledge Owl is easy to use and allows for a range of setup. All pages can go through an internal review process before they are live for your customer. All pages can be tracked as far as number of reviews, what's most popular, etc. Each page can also be linked to other pages that are similar or relevant. Knowledge Owl is a great tool for in app help.

Review Source

aK

albert K.  
Managing Director of Program Design  
  
Used the software for:

### "I use or visit KO daily and am very pleased with my experience."

March 31, 2016

5.0

Pros: Very easy to use. Has been a great knowledge management and resource hub for our organization. Cons: As an article writer and editor, back end tools are not the most intuitive or easy to use, i.e. formatting pages, modifying fonts, etc. Overall: very pleased with the product. Has allowed us to be flexible in the spaces where we need to be.

Review Source

JG

Jeffery G.  
Technacal Operations Consultant  
Government Administration  
Used the software for: 2+ years

### "Knowledge Owl is very versatile "

August 8, 2018

5.0

It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

Pros

It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.

Cons

The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.

Review Source

KK

Kristi K.  
Loyalty Builder  
  
Used the software for:

### "Love our HelpGizmo Experience so far!"

March 24, 2015

5.0

Being in customer service makes you really appreciate other companies who also value positive interactions with clients, and HelpGizmo's got that one down. Quick responses, helpful tips, an awesome live chat feature, and some down-to-earth conversations with real people have given me a great experience so far!

Review Source

Response from KnowledgeOwl

March 24, 2015

This made our day! Thanks, Kristi :)

GR

Gabriele R.  
HR Safety & Risk Manager  
  
Used the software for:

### "Central repository for all pertinent information. "

April 13, 2016

5.0

We use KnowledgeOwl for our "hub" of information relating to employees right and responsibilities with the park district. KnowledgeOwl provides 24/7/365 access to all policies, procedures, training calendar, forms and links to other relevant sites. This has eliminated having to go to multiple sources and unnecessarily printing handbooks.

Review Source

SP

Shane P.  
Senior Consultant  
  
Used the software for:

### "Fantastic, Customer, and Reader Friendly, improvement in Admin Features expected"

April 8, 2016

5.0

Fantastic and easy for readers to find and refer to what is needed. Love that it is responsive to whatever screen size you are accessing with. Robust editor. Adopted quickly by users and readers. Low barriers to entry. Administration of documents can be a little tedious. Looking forward to some of the features currently on the roadmap!

Review Source

BK

Brittany K.  
Owner  
  
Used the software for:

### "Makes our lives easier!"

April 13, 2016

5.0

I've used KnowledgeOwl for a client. They needed to be able to create an intranet that was password protected and easy to update. The KnowledgeOwl went above and beyond helping us create the perfect intranet and even trained the client on how they can update it themselves. I love using the product and the support can not be beat!

Review Source

KS

Kait S.  
Product Manager  
  
Used the software for:

### "Every feature we could want!"

April 7, 2016

5.0

KnowledgeOwl has every feature that we could wish for from a Knowledge Management Software. We had previously been using a big name brand - and KnowledgeOwl blew them away in terms of features and especially in terms of responsive customer service. We're incredibly happy with the product here and I can't wait to see what comes next.

Review Source

KH

Katelyn H.  
  
  
Used the software for:

### "Intuitive and User-Friendly"

April 13, 2016

5.0

In working with KnowledgeOwl, I've found that the interface is very easy to use, and the structure and setup of the sight is very intuitive. It is easy to upload and organize information, and manage who has access to that information. Overall, it is one of the best platforms I've seen in working on the UW-Eau Claire Knowledge Base.

Review Source

PB

Paula B.  
Director of Human Resources  
  
Used the software for:

### "Great tool to post information for staff."

April 13, 2016

5.0

We use this tool as the "Hub" to help staff have instant access to important organizational information such as our policies, procedures, training classes and District information. We have been able to incorporate other software/systems within KnowledgeOwl so staff can sign-up for training classes and take surveys.

Review Source

SZ

Stephen Z.  
  
  
Used the software for:

### "IN a word: AWESOME"

April 8, 2015

5.0

Such a simple system yet so effective iat what it does. Flexible enough to apply it to many different needs and circumstances, and so easy to use that even the most technophobic in our office are all over it. Thank you helpgizmo for helping us run our business better and communicate a thousand times more effectively

Review Source

AR

AJ R.  
  
  
Used the software for:

### "Documentation for Customer Service Use"

April 12, 2016

4.0

I've used Knowledge Owl for creating documents for our customer Service desk. These documents are used for quick reference guides for the employees to lookup answers. I've found it easy to use, only a few slight formatting issues to work around when creating documents. Employees have found it easy to use.

Review Source

CK

Caitlin K.  
Manager of Programming  
  
Used the software for:

### "Easy to use KB with great customer service! "

April 7, 2016

4.0

We just started using Knowledge Owl and are super impressed by all of its capabilities-- the backed is just as easy to use as the front end, the customer service is out of this world, and the features are already improving. I can't wait to make our prototype site live for all of our users!

Review Source

BC

Bill C.  
Principal  
  
Used the software for:

### "Wonderful knowledge base software"

April 7, 2016

5.0

We are a small accounting firm and needed a knowledge base product that is easy to use and reasonably priced. KnowledgeOwl fit the bill perfectly. We identified a couple of "tweak" to the authors and they worked with us to incorporate them into the product. Excellent service indeed!

Review Source

MA

Mark A.  
Technical Support Manager  
  
Used the software for:

### "Everything you need in one package with incredible technical support!"

April 6, 2015

5.0

MaryBeth and her team helped me all along the way in a very prompt an professional manner. They even went out of her way to incorporate design changes I needed for password management. I would recommend this product to anyone looking for an all-in-one package at an affordable price.

Review Source

ND

Nicole D.  
Learning and Development Co-ordinator  
  
Used the software for:

### "I love the ease of working with Knowledge Owl"

April 13, 2016

5.0

I have been using Knowledge Owl for around a year now and I really only had a very brief introduction to it. I have managed to be able to navigate around it quite easily without any real help. It's also a great tool to be able to communicate effectively with a large number of people.

Review Source

BZ

Brix Z.  
  
  
Used the software for:

### "A brilliant Knowledge Management Tool with a Splendid Customer Service!"

April 20, 2016

5.0

We use KnowledgeOwl for our internal knowledge management and it changed our processes and efficiency a lot. We transfer knowledge a lot better and the team uses it on a daily basis. The customer service is superb with answers and feature requests. I recommend KnowledgeOwl more!

Review Source

AM

Ayrlea M.  
Owner Relations Manager  
  
Used the software for:

### "overall, great experience!"

April 5, 2016

4.0

I found this software program to be a great asset! Its a great platform to easily share information with our owners. The customer service is exceptional as well! Their team is always eager to help and seem to go out of their way to ensure the best experience for their customers.

Review Source

DM

Deb M.  
Systems Design & Implementation Manager  
  
Used the software for:

### "A quick, easy solution to compiling corporate knowledge!"

April 13, 2016

4.0

Knowledge owl is extremely simple to set up and populate with data in an organized, searchable fashion. It is where we keep all of our corporate 'answers' up today, published and relevant. It is ideal for our business which has units spread all throughout the continental US.

Review Source

MM

Monica M.  
Dir. Web Development  
  
Used the software for:

### "Excellent Customer Service"

March 22, 2016

5.0

The Knowledge Owl team has been incredibly responsive in helping us set up our custom knowledge base for our franchisees. The Knowledge Owl product is a cost-effective way to store and distribute memos and documents throughout our organization.

Review Source

Response from KnowledgeOwl

March 22, 2016

Thanks, Monica! We love helping!

MP

Mark P.  
Studio Producer  
  
Used the software for:

### "Our business uses Knowledge Owl (KO) as our platform for sharing knowledge across our workforce."

April 13, 2016

4.0

We find KO super easy to use - which we love. It allows our various users to create varied content in a way that is intuitive. The fact it works on any device is also crucial to our field resource. The cool additions of things like spellchecking make KO a no-brainer for us!

Review Source

NW

Nancy W.  
Govt. Credit Policy  
  
Used the software for:

### "Good"

March 25, 2016

4.0

It would be nice if when you're in a topic and hit the enter button, if the page would not jump to the bottom.

Review Source

Response from KnowledgeOwl

March 25, 2016

Thanks, Nancy! I just emailed you about the behavior you are seeing. I'm not sure where that is happening for you but we will see if we can get it fixed! -Marybeth

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