# Page 8 | KnowledgeOwl Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is KnowledgeOwl the right Knowledge Management solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132902/KnowledgeOwl/reviews

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KnowledgeOwl

4.8 (236)

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Last updated March 13th, 2026

# Page 8 - Reviews of KnowledgeOwl

## Showing most helpful reviews

Showing 176-200 of 236 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DC

Desmond C.  
System Analyst  
  
Used the software for:

### "Fast, Stable & User Friendly"

April 13, 2016

5.0

I had introduced this software to my peer, which was not having strong IT background. However, after an hour session with her, she can manage to upload all the articles, and launch in-house knowledge base, without much help from IT side. Strongly recommended software.

Review Source

LL

Laryne L.  
  
  
Used the software for:

### "No Complaints!"

April 6, 2015

5.0

This is by far the best data storage site I have used so far. It allows me to post important information and updates for my employees to review and reference without having to fill their inboxes! I would and will most certainly recommend this site to anyone. Thank you.

Review Source

AM

Aimee M.  
Management Assistant II  
  
Used the software for:

### "Excellent!!!"

March 31, 2016

5.0

I've only be using the software for a short time - but the quick response time for customer service questions and the ease of use has been stellar. The price is very affordable and the program meets our needs completely. We have sent several other agencies your way.

Review Source

SS

Stacey S.  
VP-Credit Policy  
  
Used the software for:

### "We love it- it's awesome!"

March 24, 2016

5.0

Marybeth has been awesome to work with and the publishing tool has been super easy to learn and navigate through- even for those of us who don't have IT degrees and that was something that was very important for us!

Review Source

Response from KnowledgeOwl

March 25, 2016

Thanks, Stacey! You're awesome! -Marybeth

VJ

Vern J.  
Software engineer  
  
Used the software for:

### "Works well"

April 13, 2016

5.0

I've not used other commercial Wikis before, but certainly compared to the open-source wiki our development group was using prior, KnowledgeOwl is much easier to use and keep things organized. We've been using for over a year and are happy with it so far.

Review Source

MB

Marialice B.  
AVP, Credit Policy, FHA, USDA VA  
  
Used the software for:

### "Data entry, set up "

March 25, 2016

5.0

Software has been easy to learn and is extremely functional. The support team has been amazing. They are prompt and have helped immensely as we have taken our project from the ground up.

Review Source

Response from KnowledgeOwl

March 25, 2016

We're happy to hear that, Marialice! Thanks for the great review!

EC

Erin C.  
Marketing & Events Coordinator  
Financial Services  
Used the software for:

### "null"

November 12, 2018

3.0

Review Source

LH

Lorna H.  
Customer Engagement Manager  
  
Used the software for:

### "Great option for Self service Knowledgebase provider"

April 13, 2016

5.0

Knowledge Owl offers a great product that is easy to use, maintain content, is intuitive and looks great. You do not need to know code to use this software. The Support and Customer Service is Fantastic. I highly recommend Knowledge Owl.

Review Source

AH

Annette H.  
Implementation Specialist  
  
Used the software for:

### "All of our user documentation has been created using KnowledgeOwl. Great tool!!"

April 13, 2016

4.0

We like the ability to link documents to allow articles in multiple categories while providing a single location for updates. Easy to use and functional, it allowed us to create an entire Quick Start Guide for our clients within a few months.

Review Source

DS

Dave S.  
Founder and CEO  
  
Used the software for:

### "Love our KnowledgeOwl Help Portal!"

March 31, 2016

5.0

We build and maintain all of our SaaS's help documentation in KnowledgeOwl. The site makes it easy to focus on creating great documentation for our users. Help, when I've needed it, is super fast. Love the branding options as well!

Review Source

BS

Bill S.  
  
  
Used the software for:

### "Easy to use and great support"

March 31, 2016

5.0

We have built multiple KBs for our organization and each time that we have run into an issue we contact support. They are always great about responding to our questions and supplying us with the best workaround or fix for our situation.

Review Source

SO

Sasha O.  
  
  
Used the software for:

### "Easy Guide, Easy Life"

April 12, 2016

5.0

I have only used KnowledgeOwl for a few months and I feel that I've been able to easily put together what I need in my role at my company because of the ease of use of the tool and the help resources have also been helpful. Thank you!

Review Source

SC

Sarah C.  
  
  
Used the software for:

### "Intuitive, easy to use"

April 7, 2015

5.0

I haven't been using HelpGizmo for very long, but it was immediately easy to use. There was no learning curve involved at all with getting familiar with the way it works and how to navigate. I enjoy using it. It makes my life simpler!

Review Source

PW

Paul W.  
VP Operations  
  
Used the software for:

### "HelpGizmo is GREAT!!!"

April 6, 2015

5.0

A while back we were in need of a solution to quickly put up a comprehensive, easily accessible knowledge base. After shopping the market, we found HelpGizmo. The product is fabulous and their customer service is the greatest.

Review Source

AT

Aneeka T.  
  
  
Used the software for:

### "What a team!"

March 31, 2016

5.0

Not only is the software great but the best thing is the support team behind the software. They are always quick to respond, personable and really care. I would say the best customer service experience I have ever had.

Review Source

GG

Gavin G.  
Manager  
  
Used the software for:

### "Great software and amazing customer service"

March 31, 2016

5.0

We had literally just started the free trial when we asked the support if a particular function would be possible. They said it was possible yet but proceeded to build a custom code for us to use. Great customer service.

Review Source

JD

Joanna D.  
Development Manager  
  
Used the software for:

### "Easy to use, easy to style and links in lovely with our system"

April 13, 2016

5.0

Pros: Looks good Easy to setup articles Good customer support Overall, this looks great linked into our system and has given us a cost effective way of providing a knowledge base to our users quickly and easily

Review Source

LH

Lisa H.  
Credit Policy Specialist  
  
Used the software for:

### "This Software is Amazing!"

March 24, 2016

5.0

Cannot say enough good things! Love working in Knowledge Owl, and Mary Beth Alexander has been truly wonderful!

Review Source

Response from KnowledgeOwl

March 25, 2016

Thanks so much, Lisa! I'm glad you love working in KnowledgeOwl. That makes me very happy :) -Marybeth

SF

Sam F.  
Customer Services Manager  
  
Used the software for:

### "Quick, Easy, Effective"

April 13, 2016

5.0

Knowledge Owl was super easy to set up and get started with. The user interface is simple but effective and the support staff were brilliant at responding to any and all of our questions. Very impressed

Review Source

KD

Kiesha D.  
Digital Sales Operations Manager  
  
Used the software for:

### "Great Experience"

April 8, 2016

5.0

I love using knowledge owl. It makes it so easy to document need to know information and creat quick one page tutorials for our agency. Our documents always look clean and professional and are sorted nicely.

Review Source

LJ

Lynsey J.  
  
  
Used the software for:

### "Just Great!"

November 8, 2016

5.0

I'd recommend Knowledge Owl to anyone. The functionality is great already but they are always looking for new ideas to improve it. The Customer Service is always friendly and helpful, couldn't ask for more.

Review Source

ER

Erik R.  
Software developer  
  
Used the software for:

### "We have used the software for over a year"

April 6, 2016

4.0

We are very happy with the tool as it has a very simple user interface where even non advanced users can add articles to the knowledge base. We will continue to use the software as it solves our problems.

Review Source

CL

Catrin L.  
Internal Communications Manager  
  
Used the software for:

### "Best customer service I've experienced with any supplier"

April 1, 2016

5.0

Love these guys. So so helpful, very friendly and a good sense of humour to boot! Thanks again for all your help in improving our knowledgebase and going above and beyond anything we ever expect of you.

Review Source

PA

Peter A.  
Sr. Manager, Product Marketing  
  
Used the software for:

### "Trial customer who is making quick progress in setting up the software"

April 14, 2016

5.0

Directions on how to set up the software for maximum effectiveness and customer insight are clear. Responsiveness and support from Knowledge Owl staff has been consistent from the start.

Review Source

BF

Brett F.  
Manager Customer Care  
  
Used the software for:

### "Easy to use"

April 12, 2016

5.0

Pros - The product is very easy and intuitive to use. - Customisable to give the company look. - Accessible from any device. - Great price. Cons - None really that I can think of.

Review Source

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