# Page 9 | KnowledgeOwl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is KnowledgeOwl the right Knowledge Management solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132902/KnowledgeOwl/reviews --- KnowledgeOwl 4.8 (236) [View alternatives](https://www.capterra.com/p/132902/KnowledgeOwl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of KnowledgeOwl ## Showing most helpful reviews Showing 201-225 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Catherine M. Used the software for: ### "User Friendly, Reliable and Useful" April 13, 2016 5.0 pros: easy to read screen, intuitive, clean cut, and useful for business articles cons: there are no cons besides wishing it were easier to paste videos directly in the article Review Source KT Keidre T. Operations Manager Used the software for: ### "Review of HelpGizmo" April 7, 2015 5.0 It was very easy to create especially since I am not tech savvy. We have created a knowledge database for our employees that looked very professional. I absolutely love this site. Review Source JR Juan R. Security Editor Used the software for: ### "Fallen from the sky" March 23, 2015 5.0 their ease of use and great design, we allowed convey exactly what we wanted for our customers Review Source Response from KnowledgeOwl March 23, 2015 Thanks, Juan! We are happy to hear it :) Let us know if we can help in any way! SM Scott M. Technical Support Manager Used the software for: ### "Very pleased" March 31, 2016 5.0 We're very pleased with KnowledgeOwl. Extremely customizable and easy to use. The support we received in designing our knowledge base was outstanding. Highly recommended! Review Source cC christina C. Credit Policy Used the software for: ### "Currently utilizing this software to update/maintain our guidelines/policy etc" March 24, 2016 5.0 we have excellent customer service in regards to this software. Anytime we have any questions or issues very quick to come up with a resolution etc. Review Source Response from KnowledgeOwl March 25, 2016 Thanks, Christina! GG Gustav G. Used the software for: ### "Great customer service" April 7, 2016 5.0 The product is easy to use, looks good, has good documentation and offers plenty customisation. Best however has been the awesome personal customer support. Review Source DR Danielle R. Used the software for: ### "Using KnowledgeOwl is very easy to use and they are always willing to help! " April 8, 2016 5.0 KnowledgeOwl is easy to use. There customer service is great and they are quick and wiling to help in any way they can. They have been great to work with! Review Source BS Brody S. Software Developer Used the software for: ### "Enjoyable and Productive" April 1, 2016 5.0 Pros: - Great user interface. Clear, concise and easy to use! - Great support/customer service - Plenty of optional customisations Cons: .... Review Source CF Cathy F. CP - Govt Used the software for: ### "system seems to be user friendly" March 29, 2016 5.0 from a data entry point it is easy to use although a little slow on backing from page to page. I have not really used it yet from a street standpoint Review Source CL Chong L. Web Developer Used the software for: ### "Customer service is great." April 13, 2016 4.0 The API was easy to use but most of all the customer service from both the CEO and CIO was prompt and so far they've full filled all of our requests. Review Source SN Sandra N. CDL Compliance and Training Program Mgr. Used the software for: ### "Excellent software, very user friendly." April 1, 2016 5.0 The software was very easy to learn. We had our Knowledge base up and running in no time. Excellent customer service when it comes to tech support. Review Source AV Anne V. Project advisor Used the software for: ### "Amazing software with a even more amazing customer service " April 13, 2016 5.0 easy to use, pleasant to watch, amazing helpdesk, nicely done! cons: can't come up with something.. maybe integration in our own website? Review Source AMM Anne Marie M. Credit Policy Used the software for: ### "Love it! Best Software!" March 24, 2016 5.0 This software is so easy to use which makes for a great work day! Review Source Response from KnowledgeOwl March 25, 2016 Thanks, Anne Marie! I love this feedback; makes my work day great! -Marybeth AW Amy W. Manager Customer Research Used the software for: ### "A Great Solution" April 8, 2016 5.0 An easy fix for document sharing, especially for smaller companies that don't have a lot of manpower. So simple to set up and keep updated. Review Source SH Spencer H. Used the software for: ### "OMG THIS SERVICE IS GREAT! " April 6, 2016 5.0 Thanks for helping me whip my team into shape. We're not quite there but the team is slowly starting to come around. Slow and steady. Review Source SP Steve P. PCA Used the software for: ### "Very good experience so far with very few issues." April 7, 2016 4.0 Pro: Easy to use for basic functions Con: Hard to find additional information online for more specific functions (i.e. Codes) Review Source JB Jessica B. Sr. Technical Business Analyst Used the software for: ### "lots of features!" April 13, 2016 5.0 KnowledgeOwl is an excellent solution as a knowledge base for our software. It is user friendly and customer service is great! Review Source AF Alison F. Application Owner Used the software for: ### "KnowledgeOwl has been amazing, easy to use software that has empowered us to document our system." April 8, 2016 5.0 It's easy to use, mobile friendly and one of the best choices we've made in our software suite. The price is great as well! Review Source JY Jenny Y. Junior Homewares Planner Used the software for: ### "Great product but need to be more simplified " April 14, 2016 4.0 Great product but sometimes there could be too much information and could be harder for user to get information quickly. Review Source NF Nick F. Director Used the software for: ### "overall really good - great cusotmer service :) " April 14, 2016 5.0 Best product on the market for our uses anyway! Easy to use and when we have had questions support has been good. Review Source TM Terri M. Credit Policy Used the software for: ### "I feel everyone will appreciate how easy it is on the eye " April 5, 2016 5.0 it is very helpful finding something specific because a chapter opens to all of the subchapters in alphabetical order Review Source SD Stephanie D. UI Developer Used the software for: ### "KnowledgeOwl is great for technical and non-technical people to use. Very customizable & top knotch!" April 5, 2016 5.0 The customer service is AWESOME. Always helpful and available to answer questions. I would recommend them to anyone. Review Source LM Lynn M. AVP - Conv. Credit Policy Used the software for: ### "Love KnowledgeOwl" March 24, 2016 5.0 Marybeth Alexander is the best. Best customer service I have ever received. Review Source Response from KnowledgeOwl March 25, 2016 Yay! I'm happy to help :) -Marybeth LH Lee H. Graphic & Ticketing Coordinator Used the software for: ### "Easy to use" March 31, 2016 4.0 Very easy to use, the only thing i would add is the ability to resize and crop images when posting something. Review Source KW Kathie W. Sr. VP-Conventional Underwriting Manager Used the software for: ### "It is a new format for underwriting guides. Very impressed!" March 25, 2016 5.0 It's much more organized and user friendly than our previous format. Review Source Response from KnowledgeOwl March 25, 2016 Thanks, Kathie! That's great to hear! Similar Products Featured