# Page 2 | KnowledgeOwl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is KnowledgeOwl the right Knowledge Management solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132902/KnowledgeOwl/reviews --- KnowledgeOwl 4.8 (236) [View alternatives](https://www.capterra.com/p/132902/KnowledgeOwl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of KnowledgeOwl ## Showing most helpful reviews Showing 26-50 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CAR Ceres Abril R. Especialista en documentación Higher Education Used the software for: 1-2 years ### "El mejor lugar para la documentación" November 11, 2024 5.0 Es una plataforma muy intuitiva y que ayuda a organizar la información de una manera adecuada Pros Me encanta que tenga la opción de editar y crear tu propio código para diferentes funciones Cons A veces las opciones de vista final son muy pocas, incluso los menús etc Review Source Response from KnowledgeOwl November 19, 2024 Hola Ceres, Gracias sinceramente por tu comentario. Nos alegra mucho saber que nuestra plataforma te parece intuitiva. Si desea compartir cualquiera sugerencia para mejorar nuestras opciones de vista final, no dude en ponerse en contacto con nosotros. NG Nick G. Technical Writer Information Technology and Services Used the software for: 2+ years ### "KnowledgeOwl is Awesome" July 8, 2025 5.0 My experience has been consistently excellent. My communication with them is honest and respectful, but also personal. I do feel they care about me as a person. Pros KnowledgeOwl has a super supportive staff that has always been attuned to the needs of the entire technical writing community, from individuals through to large organizations. Cons Although it is not their primary use case, I do wish their platform had more options for single-source publishing. Review Source Response from KnowledgeOwl July 11, 2025 Hoot! Thanks for your review and feedback, Nick! SM Susan M. Senior Technical Writer Computer Software Used the software for: 1-2 years ### "Knowledge Owl is Perfect for Our Company's Customer-Facing Content" July 1, 2024 5.0 We reviewed many options once we found that our old CMS would no longer fit our needs. We were able to compare features and security, and Knowledge Owl came out on top. We were able to quickly move our content in, customize our branding and styles with ease, and be up and running quickly. It does a great job of handling all our customer-facing content. Pros We like the flexibility to access the code, a CMS editor that doesn't rewrite your styles/customizations, branding options, ease of API authentication use, options to have some private pages and some public pages, the ability to embed JavaScript/HTML, editor/writer permissions system, and reader group system to filter access. Cons Nothing that comes to mind. We enjoy all aspects. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[Notion](https://www.capterra.com/p/186596/Notion/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing KnowledgeOwl We liked the format, flexibility, branding options, security, and usability. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) We were forced to switch from the installed version to Confluence Cloud and could no longer embed JS/HTML without paying for add-ons. We were also never satisfied with it for customer content. We used it primarily as an internal wiki before. Review Source Response from KnowledgeOwl July 12, 2024 Thank you for your review, Susan! We’re so glad to know that KnowledgeOwl is a perfect fit for your company’s customer-facing content—hoot! 🦉 CH Claudia H. Manager of Product Marketing Computer Software Used the software for: 1-2 years ### "Great company and product - excellent customer service" July 2, 2024 4.0 The right tool for what we needed. Excellent customer service to help set it up. There may be room for some expanded features/options, but overall it serves our needs! Pros Simple interface and excellent customer service Cons Limited functionality/options in certain areas Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) We needed the ability to segment reader groups. Review Source Response from KnowledgeOwl July 12, 2024 Thank you for your review, Claudia! We're glad to know that you're benefitting from the ability to segment reader groups. Feel free to send any feature ideas/requests to support@knowledgeowl.com. Hoot! 🦉 CK Cait K. Director of CX and Ops Marketing and Advertising Used the software for: 2+ years ### "Great Platform, Amazing Staff" July 9, 2024 5.0 I've been working with knowledge owl at my current company for 5 years now, and I'm blown away by their customer service. Overall their product is great, but their service is what keeps us. Pros Easy to use interface, AMAZING support staff, and overall great product for our two knowledge bases. Cons Some small glitches but their team is always quick to respond and follow-up, even on enhancement requests. Alternatives considered [Zendesk WFM](https://www.capterra.com/p/170953/Tymeshift/) Reason for choosing KnowledgeOwl Better integrates w/ our product, more consistent pricing, better customer service. Review Source Response from KnowledgeOwl July 17, 2024 Thanks so much for your positive feedback, Cait! PR Patrick R. Customer Care Content Designer Textiles Used the software for: 6-12 months ### "KO review - ASOSer" June 24, 2024 4.0 Generally a really good experience from an article creation point of view. The fact that you can review the articles you're creating, throughout the creation process, really helps to ensure that your finished articles will all be coded correctly and appear useful for our advisors. Advisor feedback for the tool has been really strong too. Pros The ease of creating and editing articles is great, making the team and our advisors jobs work with more efficiency. Also, being able to review your articles throughout creation, helps to understand that your layouts and codes are correctly working. Cons There can be issues when trying to format the font on articles (particularly with bullet point fonts). We like our articles to have consistency and there are times when this can take a while to correctly format/amend the fonts, if you're unsure how to do this. Switched from [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) We wanted a cleaner and clearer knowledge base for our advisors, so that they could search for the answers they needed using simple text commands, instead of having to search through maps manually to locate the correct process. Review Source Response from KnowledgeOwl July 1, 2024 Hi Patrick, thank you for your review! Feel free to reach out to support@knowledgeowl.com if you'd like any help with the font issues you've experienced. Cynthia A. Senior Customer Solutions Engineer Computer Software Used the software for: 6-12 months ### "My favorite knowledge base tool" June 19, 2024 5.0 I selected KnowledgeOwl, transitioned our knowledge base to it, and maintain the site. Pros I love the granular permissions configuration. Cons It's a bit complex to configure reader groups for permissions. Review Source Response from KnowledgeOwl June 25, 2024 Hoot! Thank you for your review, Cynthia! Here's a link to our Reader Groups knowledge base article, in case you'd like to check it out: https://support.knowledgeowl.com/help/reader-groups-mgt TB Tal B. Knowledge Center Manager Telecommunications Used the software for: 2+ years ### "Excellent Customer Support" June 17, 2024 5.0 Pros KnowledgeOwl is a fantastic knowledge-based software with an intuitive interface and extensive customization options. The excellent customer support further enhances the user experience, making it highly recommended for businesses of all sizes. Cons While KnowledgeOwl is a robust and user-friendly knowledge base software, one potential drawback is its limited out-of-the-box integrations compared to some competitors. This might require additional development work for businesses that rely heavily on multiple third-party tools and need seamless integration without extensive customization. Review Source Response from KnowledgeOwl June 24, 2024 Thank you for your review, Tal! Hoot! 🦉 MD Michael D. Marketing Director Computer Software Used the software for: 2+ years ### "The Best Knowledge Platform Out There, Period" June 26, 2024 5.0 We've been using KnowledgeOwl for over 5 years and I think it is the best platform for hosting your Knowledge Base Pros I love how easy it is to categorize and publish articles. Cons I think KnowledgeOwl needs to look into more AI features. Potentially an AI chatbot that is integrated. Review Source Response from KnowledgeOwl July 3, 2024 Thank you for your review, Michael! Our team is actively exploring how to best integrate various AI features into KnowledgeOwl. We'll be sure to keep our customers in the loop about this via our monthly product newsletter. :) RS Roy S. Technical Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Straightforward and phenomenal" November 20, 2023 5.0 Absolutely phenomenal. Their support team is always a delight to work with and are incredibly responsive. Pros KnowledgeOwl's easy-to-use, common sense, GUI editor allows our authors to focus on what they do best: writing knowledgeable, easily digestible, how-to and informational documentation presented in a visually pleasing, readable, and accessible format. Cons It'd be great to have an easy way to generate our own sandbox. Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) WordPress' reliance on third-party plugins to fix their clumsy, HTML-focused, editor meant it wasn't sustainable for a long-term knowledgebase like ours. Review Source Response from KnowledgeOwl February 21, 2024 Hi Roy, Thanks so much for your review! We’ve logged a feature request to make it possible for customers to generate their own sandboxes. We’ll keep you updated if we add that feature in the future. :) - Chad from KnowledgeOwl JM Jamie M. Head of Business Transformation Retail Used the software for: 1-2 years ### "Knowledge Owl" November 20, 2023 5.0 Fantastic and frictionless. Excellent support. The team are fab. Pros Transformed how our colleagues in retail find standard operating procedures; digitising content - ensuring the latest versions are always easy to find / accessible to achieve higher levels of compliance and engagement. Cons Setup was very unfriendly to get a knowledge base to 'look and feel' like it is of a professional standard. The editor was basic; and left us having to invest in a developer to customise code. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Accessibility / search functionality / future ability to embed content Review Source DA David A. Competitive Intelligence Analyst Machinery Used the software for: 1-2 years ### "SaaS as it should be!" January 8, 2021 5.0 Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use from day one to tweak the platform so that it functioned and looked the way we needed. Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added. Clicking on a link in the notification email directly opens the content in KO. The use of customized templates we created makes posting new content a breeze and provides a clean and consistent look to the content we post. Our employees comment on how easy it is to digest the content we post. Since launching the platform 2 1/2 years ago, our viewership has grown exponentially. Pros Ease of setup, price, customizability, and most importantly, world-class support Cons There are minor aspects that are purely a matter of personal taste and mindset, but nothing of any significance the we would collectively say we don't like. It all works and it works well. Reason for choosing KnowledgeOwl Simplicity; Just the right mix of features | Price: Far cheaper than competitors | Customizability: We wanted an extremely clean interface that looked similar to our previous knowledge base so that our users would have a minimal learning curve. The KO team worked closely with us and the result was exceptional. Review Source VR Verified Reviewer Senior Manager Information Technology and Services Used the software for: 2+ years ### "A simple and easy to understand software, makes things easier for Knowledge Management professionals" July 23, 2022 4.0 Overall it has been a great journey. Customer support team is very nimble and quick in response. Pros Its ease to use and its simplicity. Its is quite intuitive also and has a great Customer support team, always willing to extend support. Cons perhaps simultaneous editing of document is something they have to look into Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing KnowledgeOwl For its simplicity and customer support teams responsiveness Review Source Kristen S. Marketing Manager Computer Software Used the software for: 6-12 months ### "Simple yet robust and OUTSTANDING Customer Service" November 20, 2018 5.0 When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come... Pros \- Robust - Easy to use - Customer Service (top notch!) Cons None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space. Review Source Response from KnowledgeOwl November 27, 2018 Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth OO Oleksandra O. Technical Writer Gambling & Casinos Used the software for: 2+ years ### "Perfect choice for the documentation!" March 25, 2026 5.0 I'm really happy with the Knowledge Owl tool and the people behind it! Have been using it daily and have absolutely nothing to complain about. Pros The tool is very easy to use. The team is very reliable and really friendly! They always respond fast and react efficiently. Cons I like everything about the tool - nothing to complain about. Same about the team - all are really great! Alternatives considered [ProProfs Quiz Maker](https://www.capterra.com/p/129610/ProProfs-Quiz-Maker/) Reason for choosing KnowledgeOwl I liked the people a lot. It made me confident that if I needed help, I'd have it. I was right. Review Source GO Geoffrey O. Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Happy KnowledgeOwl Customer" November 17, 2023 5.0 Overall, the experience with KnowledgeOwl has been fantastic and we're happy to continue using and recommending the product. Pros KnowledgeOwl is an easy-to-use and robust product that meets our needs wonderfully. Cons KnowledgeOwl functions great, but could use some better out-of-the-box UI features/improvements as well as higher file-size capacity. Review Source BB Bree B. Technical Writer Used the software for: ### "Great platform and Customer Service" May 6, 2016 5.0 For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress. One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout. Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me. Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support. After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though \*maybe\* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show. Defeated, I hung my head and picked up the phone. But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too. I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing. Review Source VR Verified Reviewer Manager, Product Documentation and Training Financial Services Used the software for: 1-2 years ### "The best tech writing tool " November 7, 2018 5.0 Pros For ease of use, this is the best knowledge base software I have used. I love how I can publish information to our clients instantly. But best of all, I have never had better customer service from anyone. The Knowledge Owl team are always there to help. Cons Some HTML and CSS skills are needed to get the exact look you are after (but their support team are prompt and incredibly helpful). Review Source Josh C. Associate Director of Learning Initiatives Used the software for: ### "HelpGizmo is a great product with a great team at a great price." November 6, 2014 5.0 We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend! Pros Permissioning by article level Great article WYSIWYG editor Outstanding customer service Variety of layouts Fantastic price Integrates with Zendesk ticketing Fully customizable with a little CSS Cons Truly can't think of any Review Source MM Mahlaga M. Founder and C.E.O Information Services Used the software for: Less than 6 months ### "KnowlegeOwl in South Africa" February 14, 2024 5.0 Pros Ease of setup. Best software for documentation. KnowledgeOwl can also be used as a learning management system for educational materials. It is Owlsome. Cons Only one author can write articles in KnowledgeOwl. Alternatives considered [Guru](https://www.capterra.com/p/224830/Guru/) Reason for choosing KnowledgeOwl The have a useful affiliate program. The owners believe that business can be used to better society. Review Source Response from KnowledgeOwl February 16, 2024 Hi Mahlaga, Thank you so much for taking the time to review KnowleddgeOwl! For clarity, it's possible to add additional author seats to your knowledge base. Please feel free to reach out to us at support@knowledgeowl.com if you'd like us to help with this. Hoot! 🦉 DF Dranilda F. Manager, Knowledge Team Computer Software Used the software for: 1-2 years ### "One of the best and most seamless solutions we've implemented" March 29, 2019 5.0 We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team. Pros Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized. Cons I can't think of anything that stands out as a con. Review Source Response from KnowledgeOwl April 3, 2019 Yay! Thanks so much for the awesome review! - Knowledge Goddess / Chief Executive Owl KA Kelly A. Associate Director of Program Design & Experience Used the software for: 2+ years ### "Great service, great functionality" September 5, 2017 5.0 Pros Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use. Cons If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you. Review Source Response from KnowledgeOwl September 6, 2017 Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else! Brianne H. Documentation Coordinator/Technical Writer Market Research Used the software for: ### "HelpGizmo helped me to create the documentation I always envisioned" June 23, 2014 5.0 HelpGizmo is super easy. The switch over to HelpGizmo is FAST! Organizing all my content using the drag and drop table of contents was a snap. Depending on your content you should be able to go live with a public site in a day, two tops. HelpGizmo's table of contents organization allows editors and customers to see the "big picture" of documentation. This not only makes documentation management more efficient but, more importantly, it allows customers to help themselves. Customers who search our help documentation for a quick answer can see the other content and are encouraged to come back and use the other resources. Finally, and most importantly, the HelpGizmo team believes in customer-driven development and they're not just saying that. They are bright, energetic customer service gurus who just intuitively understand how to help you help your customers. When it comes to feature requests Marybeth will probably finish your sentences for you. This tools is already packed full of really rad features and the HelpGizmo team is just itching for customer feedback to build more. Pros \-Easy to use -Fast -Excellent support -Customer-driven development Review Source AJ April J. Director of Operations Used the software for: ### "Super simple knowledgebase software" April 12, 2016 5.0 We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing. The software itself is very easy to use, way easier than something like MediaWiki. The rich text editing and easy image uploads (did I mention they host your media? No hotlinks!) makes writing articles with video/pictures super easy. It's also really easy to update articles, I went and overcomplicated myself when all I have to do is drag and drop the resource I want. Support has always been wonderful, Marybeth, Pete, and the team are great at communicating changes (like the DNS shift from helpgizmo to knowledgeowl), answering questions, implementing fixes, and basically just being all-around great. Customization is quick and easy, there are several features we haven't needed to explore but really do make KnowledgeOwl a great drop-in solution for other CRM or ticketing tools. Plus, users can download PDFs of your articles which makes distributing printable documentation even easier. KnowledgeOwl is a great piece of software that does exactly what it needs to do, and nothing more. It's thoughtless to the point of never being in your way, allowing you to focus on writing and managing articles instead of spending time messing with options and configurations. Plus, it allows users to configure multiple KBs on the same account, so I can manage customer-facing documentation on one KB and have internal, staff-only documentation on another. Yatta! KnowledgeOwl has become my go-to recommendation for a fast, easy, smart, professional knowledge base system. Give it a shot, I'm sure you'll feel the same way too! Review Source DC David C. Customer Service Manager Used the software for: ### "Knowledge is Power" March 17, 2016 5.0 Pros - Incredibly intuitive Highly customisable Strong customer service ethos Detailed reporting Huge creative space Up time - is excellent NO CONS! We've been with Knowledge Owl since 2014, and have thoroughly loved every day spent with them. We use their product to deliver incredibly important user guides, top tips FAQ's and other general information about our products and services, directly to our customers. All of this is done through three separate knowledge bases, for three separate products. The fact that we allow our products to be supported by Knowledge Owl across three separate KB's should indicate to you that we're serious when we say that their product is excellent. In addition to giving us the creative space and freedom to impart knowledge onto our clients, their customer service has been excellent since day one. I am the person that contacts Knowledge Owl to deal with any situations that may arise around the knowledge bases, but in all honesty - I could probably count on one hand the amount of times I've had to request assistance. The times I have needed to, have been fast and very professional experiences, which is pretty incredible considering we are based across a sea and time zone from them. As a manager the reporting tools and functions behind the scenes in Knowledge Owls KB's are invaluable. The statistics I am able to gather gives us as a company the ability to see what's - working, trending, missing and important to our clients. As a long time user, I would have no problem at all recommending their product to another business or nominating them for an award in excellence. Review Source Response from KnowledgeOwl March 17, 2016 Thanks, David! You've been with us since the beginning, and we're so happy to have you as a customer. We greatly appreciate the amazing recommendation; you are the best! -Marybeth Similar Products Featured