# Page 4 | KnowledgeOwl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is KnowledgeOwl the right Knowledge Management solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132902/KnowledgeOwl/reviews --- KnowledgeOwl 4.8 (236) [View alternatives](https://www.capterra.com/p/132902/KnowledgeOwl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of KnowledgeOwl ## Showing most helpful reviews Showing 76-100 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Richard M. Content Marketing Manager Used the software for: ### "Immediate Support and Customization" March 22, 2016 5.0 We were looking for an option to create an internal Knowledge Base of regulations and requirements for SMS messaging in different countries. For this need, we had some very specific features that we needed to implement - including some that were outside of the standard offerings listed. The Knowledge Owl team has been outstanding at working with us to build a system that meets our needs, including custom coding and integrating our comments into their future builds. I can count on them to get back to me immediately and with thoughtful and helpful answers. The bottom line is that within a month, we were able to launch our internal database to great reviews from our team, and we now have a dynamic platform to continue to add countries/regulations moving forward. Review Source Response from KnowledgeOwl March 22, 2016 Thanks for sharing your experience, Richard! We love helping! -Marybeth ML Michael L. Engineer / KB Administrator Used the software for: ### "Easy to use with fast and very capable support" March 28, 2016 5.0 We use KnowledgeOwl for documenting processes, procedures, and troubleshooting steps for a company that builds automated packing machines. We wanted a KB solution that had a simplified back end to allow multiple authors to simultaneously create content. The KnowledgeOwl back end is easy to use and requires very little experience/exposure to HTML/CSS to successfully write great looking articles. If you ever have a question on how to accomplish something the documentation is easy to find - but if you're like me and sometimes ask before looking Marybeth and the rest of the support team @ KnowledgeOwl are very quick and attentive, and always have the answers. On top of this the modular pricing schemes are well priced and efficient. I would absolutely recommend KnowledgeOwl to anyone who needs an immediate and effective KB solution. Review Source KC Kate C. Office Manager Used the software for: ### "Love the Finished Product, Back-End Lacking" April 12, 2016 3.0 I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate. On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing! Review Source RM Ross M. Cofounder & Executive Director Used the software for: ### "Great solution for all of our Knowledge Base needs" March 31, 2016 5.0 I run a small software business, and we needed a way to put documentation, manuals and training resources online so they are more easily accessible, and more easily adaptable as we update and develop our software. Knowledge Owl has been an excellent solution for us. I checked out a lot of options when we first started with KnowledgeOwl, and they were the best solution by far. The software platform does everything we need to create professional-looking, easy-to-use kb resources and keep them updated. It has all of the features that we need without being overly complex, and they add new capabilities all the time. Their customer service is excellent. Any time we run into something we need to do and can't figure out, they respond quickly and get us sorted out. Great group, great product, highly recommend. Review Source DB David B. Manager, Technical Publication Used the software for: ### "An easy-to-use, flexible, and almost infinitely customizable documentation server" April 12, 2016 4.0 We use KnowledgeOwl to host our software product documentation, and it has been a far superior experience to that which our previous hosting service gave us. Pros: Easy to upload HTML files to, simple and clear back-end editing, flexible possibilities for TOC creation, very malleable site layout and page layout, support for a wide range of device screen sizes, excellent and sophisticated text search on the front end, support for Javascript and jQuery, etc. Needs: Improved editing experience in source view, site-wide find-and-replace, more flexibility in allowable content in the TOC pane, more powerful and scalable image server. Customer Service: Unparalleled. The enthusiam and dedication of KnowlegeOwl's support team has made it especially enjoyable and instructive to work with them. Review Source DM Darren M. Customer Support Manager Used the software for: ### "KnowledgeOwl ticks all our boxes" April 1, 2016 4.0 The first thing you notice about KnowlegeOwl is awesome service. Some people talk about being customer centred and others just do it. These guys do it and it is reflected in their product and how responsive they are to user needs and suggestions. We were able to easily get a up and running, migrate our content and start to benefit from a level of content management capability you get with KnowledgeOwl that you need for a large KB. Being able to quickly create multiple custom versions of the same KB is a huge plus and we look forward to the ability to easily share content across multiple KBs as KnowledgeOwl built that capability. We have been able to easily integrate with our service desk and will soon start to realise the broader benefits of the other API integrations that are available to us. Review Source JB Jordan B. Business Development Manger Used the software for: ### "Excellent " April 15, 2016 5.0 Can't say enough about Knowledge Owl and their staff. They have gone above and beyond my expectations. Our organization had some specific issues that we were encountering with our tiered access and the information in our knowledge base our customers were able to see. Though at the time the capability wasn't yet available through Knowledge Owl they worked with us to develop it as an ongoing service instead of simply saying no we can't do that. That is a testament to a great company that will go above and beyond their call of duty for their customers needs. Knowledge Owl is a must for creating a dynamic and comprehensive knowledge base that will assist your company with its ability to easily navigate your support documentation and reduce call-to-action support requests. Thanks you Knowledge Owl! Review Source CH Cynthia H. Deputy Director Used the software for: ### "Affordable, easy to use, outstanding customer service" April 8, 2016 4.0 Our organization is using Knowledge Owl, from the recommendation of another agency, as an affordable and easy-to-use solution for national accreditation standards and documentation. This included managing responses to 151 standards, complimented hundreds of documents (many with multiple standards) and policies. We are also using for our agency policy manual so that all employees have access to current policy at their fingertips. Knowledge Owl is easy to use and the customer service is extremely responsive, usually within 15 minutes. The ability to download into pdf or Word is a fantastic tool. Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases. I would give Overall rating 4.5 stars if I could. Review Source AA Anastassia A. Technical and Creative Writer Used the software for: ### "Fast and knowledgable customer service, easy to use website" April 8, 2016 5.0 The website layout, design and navigation are very professional, effective and easy to navigate. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, affordable, and customizable documentation software. We have been using their services for several years and very content and happy about it. Any questions are answered fast and with detail. Customer service people are very professional, smart, detail oriented and patient. They are always ready to solve our problem and really know how to treat their customers. Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate. Review Source JR John R. Information Architect Used the software for: ### "KnowledgeOwl is ACES!" April 1, 2016 5.0 Requirements for our new company Knowledge Base included clean importation of legacy (Word) documents, easy of use to support non-technical administrators, and enough flexibility to adapt to sophisticated use cases. Many products met one or two of these requirement, but an exhaustive search left KnowledgeOwl as the sole product standing. Additionally, the pricing structure allows us to deploy multiple Knowledge Bases without the need to manage different users groups. During our trial, the support given by KnowledgeOwl's staff allowed me to deploy a proof of concept in under an hour. Fully featured, easily deployed, affordable, well supported . . . all of requirements were met. You should add KnowledgeOwl to your list of potential vendors. Review Source Brianna L. Used the software for: ### "null" February 23, 2018 3.0 Review Source WM William M. Used the software for: ### "Fantastic Tool & Great Support" April 7, 2016 5.0 I work for a small start up and we needed a simple to use tool that would allow us to build an internal knowledgebase. I looked into Desk and Zendesk, but the tools were large, expensive or just didn't offer the things I needed. After stumbling across KnowledgeOwl I started testing it out. Even during the trial period, the CEO herself did custom coding for me and helped me dig through bugs and issues to make sure their tool worked for my needs. Since then my entire department is now using KnowledgeOwl on a daily basis and it's become a center-point for training and resources on how my guys do their work. You honestly won't go wrong with this product. They will go above and beyond to help make sure you get what you need at a great price! Review Source PP Piper P. Service Desk Manager Used the software for: ### "As beginners the software is easy to use, improves our customer service and efficiency." April 12, 2016 4.0 This software puts your organization knowledge at your finger tips. As a customer service department we need to provide quick and accurate information to our users, KnowledgeOwl allows us to do this. We are still beginners at using this software and stumbled a little bit, but KnowledgeOwl has the best support team I have ever worked with. They go above and beyond to assist and fix problems you create. They are also eager to make improvement based on the issues encounter. They are extremely quick to respond and you feel like to a friend that help and encourages you to succeed with your business process through the use of their software. I highly recommend KnowledgeOwl to any one looking to improve or create a knowledge base. Review Source SM Shannon M. Proposal Writer Used the software for: ### "Using KnowledgeOwl as a repository for proposal/ RFP and sales related content. " March 31, 2016 4.0 We have been using KnowledgeOwl as a knowledge base for the past 6 months where essential information has been captured for the purpose of reuse among staff in day-to-day activity. Our staff can easily access information, in a central location that contains, accurate, relevant and important topics to maximize productivity. It it a tool I use everyday that helps me build comprehensive responses to RFPs/RFIs/RFQs. The UI design and search capabilities are two of the things I love most! I could also always rely on the KO Team to reply quickly to questions that came up the replies often included suggestions how to best achieve what it was I needed. This is just one of the reasons I believe their customer service is world class. Review Source MM Marianela M. Customer Care Ninja Used the software for: ### "¡Super easy and super useful!" April 12, 2016 5.0 We are a company that deals with around 150,000 different clients with all sorts of specific situations (we are a courier company) and they contact us on our e-mail, phone, chat, Facebook, Whatsapp and our 50 branch offices. There's only one way to keep up and to keep our team synced up: Knowledge Owl. The security features allows us to restrict the access so that our customer care agents and the staff on site can both access the information safely. The interface is so easy to use that our Marketing Department can add the latest offers on it and inmediatey the whole team can communicate this information to our final clients. We love Knowledge Owl and are planning to keep using it and expanding it for years to come! Review Source DS David S. Senior Technical Writer Used the software for: ### "Easy to use, powerful and exceptional customer service" April 18, 2016 4.0 We have been conducting an extensive trial with Knowledge Owl and have chosen it as the preferred software for our new help center. Working with the staff at Knowledge Owl has been a great experience. Their customer service has been second to none; their follow up prompt and friendly. So far, our staff have found the product very easy to learn. And the guys at Knowledge Owl have been helpful in importing our existing legacy documentation into our new knowledge base. Review Source KK Kristen K. Project Communication Specialist Used the software for: ### "Great Product/Service!" April 7, 2015 5.0 I was assigned a task at my company to create a help guide for a new product we have coming out. This was the first time I did something like this. Help Gizmo made it so easy for me to go in and navigate the system and educate myself on how to complete the task. When I did have a question, the team and Marybeth especially was BEYOND helpful! I got an answer almost instantly when I emailed or called with a question despite me being on the east coast. What I also appreciated immensely was that Marybeth walked me through things and never lost patience with me. I always felt completely comfortable asking her any questions I had. We even chatted about our love for our pets! I would recommend HelpGizmo to anyone! Review Source JM Jonathan M. SEO Used the software for: ### "Don't be afraid, What ever you could think drop them an email and ask" March 24, 2015 5.0 Hi, When i first found their web side from a good reference on the web i past only a few second on there. What they had to offers was not what i was looking for so i past. But i didn't found what i was looking for on the web and i was continue to read good review so i decided to send them email with no expectation. I was surprise to discovers that they respond and did everything to help and find a solution. thank to them. It is feel good so discovers company that really want to help their customer. And i'm very sensible on that because i own a technical service company. Review Source Response from KnowledgeOwl March 25, 2015 Thanks, Jonathan! We really appreciate you sharing your experience with others. I'm glad you reached out to us! -Marybeth CW Colleen W. Used the software for: ### "Excellent" March 22, 2016 5.0 We evaluated several knowledge management systems when moving our customer & technical documentation from a wiki. We initially chose another product and quickly found that it could not meet our needs: enter KnowledgeOwl. We've been using KnowledgeOwl for a year now and have been very pleased. It is a well-designed, intuitive system that allowed us to get our content published in a few short weeks. And the customer service has been top-notch. Every request, whether a how-to or feature request, has been met promptly and with a smile. Our customers are equally happy! Review Source Response from KnowledgeOwl March 22, 2016 Thanks for the awesome review, Colleen! We happy both you AND your customers are happy. Happiness all around! AT Angela T. Used the software for: ### "Best knowledge base software" April 13, 2016 5.0 KnowledgeOwl has a great name + symbol -- because Marybeth (Customer Support Goddess) is amazingly knowledgeable, not just about customer service, but your use case and application. They're also incredibly supportive in trying to figure out development of new features to help support your use case. They helped me upload Microsoft Word documents for ease of transferring knowledge base articles. Their software is incredibly easy and intuitive to use for first time users or users used to wikis. All of my reader/users were incredibly impressed with how quickly we were able to update and interact with the KnowledgeOwl software. Great job, guys, and keep up the good work! Review Source BK Boris K. Founder Used the software for: ### "Best product for building a knowledge base" March 30, 2015 5.0 There was a need to create a knowledge base for our product IDENT. Long sought a suitable service. And among the free and among paid. The main requirements are simplicity and functionality to fill and viewing. HelpGizmo I liked at first sight and intuition did not deceive me. An additional advantage was excellent technical support, which began to help me before I paid the money first. I am very pleased with this product and highly recommend it to anyone who wants to structure the knowledge about your product and nice to show them to their employees and customers. Review Source Response from KnowledgeOwl April 3, 2015 Thanks, Boris! We're so happy you are pleased with the product and the technical support - we love helping! AB Alexander B. Head Technical Support Europe Used the software for: ### "A wikipedia style knowledge database for my company" April 8, 2016 5.0 We looked for a way to create a Frequently Asked Question database (FAQ) for our sales team that would allow everybody to read FAQs but only specific persons to add and edit those. It should allow to work with a Word style editor and should be cloud-based for the quick read on the road by smartphones. It should be searchable, expandable both in the amount of data and the number of users . Last not least it should not require big upfront payments as we wanted to test and grow it organically. We had a few questions wich were answered immediately. KnowledgeOwl fulfills all of our requirements, the business model is fair and we are happy that we found that solution. Review Source DM Dan M. CEO Used the software for: ### "KnowledgeOwl is a fantastic product; the KnowledgeOwl team is the best!" March 31, 2016 5.0 My company was once described by a client as the most response company they had ever worked with. That was great to hear. Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with. We love their product for its power, beauty, flexibility, and ease of use. Our customers love KnowledgeOwl because it is so easy to find what they need in our knowledgebase, and it integrates seemlessly with our Zendesk ticketing system. But we really love their people because of their personal attention and highly professional support whenever we need it. I am happy to recommend KnowledgeOwl with enthusiasm! Give it a try!! Review Source LC Lynette C. Technical Writer Used the software for: ### "Extremely Satisfied with KnowledgeOwl Solution!" March 28, 2016 5.0 Overall, we're very satisfied with KnowledgeOwl as a Knowledge Base solution. During an extensive evaluation process to provide an up-to-date KB for our customer base , we found that KO had most functionality we needed/wanted as an organization right out of the gate. It is user-friendly and customizable with many of its feature sets. KO has repeatedly added requested features with a quick turnaround time, and are constantly adding new features/improvements requested by other clients as well. Our internal employees and customers have benefited from using this solution. Their customer service is stellar, as they are responsive, helpful, & savvy regarding requests. Review Source KJ Kim J. Sr Manager, Client Support Used the software for: ### "Great Service, Easy to Use!" April 7, 2015 4.0 When looking for a knowledge base tool for our external clients, Help Gizmo met 99% of our criteria at a fraction of the cost of their competitors. Most of the time you can fall into a "you get what you pay for" scenario, however the product and the service offered by Help Gizmo has met or exceeded our expectations. Implementation was a breeze. We utilize the reporting tools to help monitor use and understand how to optimize our content. I do wish there was a way to use "labels" or "key words" to assist in searching - some of our users search for words or terms that are not included in the article (intentionally), and those searches do not yield any results. Review Source Similar Products Featured