# Page 5 | KnowledgeOwl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is KnowledgeOwl the right Knowledge Management solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132902/KnowledgeOwl/reviews --- KnowledgeOwl 4.8 (236) [View alternatives](https://www.capterra.com/p/132902/KnowledgeOwl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of KnowledgeOwl ## Showing most helpful reviews Showing 101-125 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Erika S. Design Engineer Used the software for: ### "Implementing a knowledgebase to the company" April 11, 2016 5.0 We have from the very beginning experienced a wonderful coopoeration with the KnowledgeOwl team. they have listened to our problems and did everything in their power to solve them. Best of all is that the solution usually come the next day, which is very important for us. The customer service team is one of the best support team that I have experienced. They are very competent and polite! 5 stars!! Regarding the program I really like the interface. And beeing the Company admin of our KB it is very important that the maintenance of site is easy and does not take up to much of my time. It is easy to use and not some complicated. 4 stars!! /Erika Skoglund Review Source KM Kohl M. Instructional Designer Used the software for: ### "Best tool for the best price." April 6, 2015 5.0 HelpGizmo is amazing. Not only is the tool itself incredibly functional, but the HelpGizmo staff really knows how to treat their customers. They always listen to any ideas and will either implement features for your personal sites, or if it seems popular enough, globally for all HG users. What is provided for the price is like nothing else out there. They are incredibly flexible with any requirements you may have to make the site your own. I demo'd this KB to the CEO of the company I work for (a very large outsourced contact center) and he loved it so much that I am now in the process of building one for every project in the company. Review Source SP Sri P. Founder Used the software for: ### "Easy to use Knowledgebase" April 7, 2015 5.0 PROS: - Clean and Elegant Front End - Easy to use Editor for adding content - Lot of options for organizing content categories - Granular Permissions - Excellent Customer Support Wish to have: - Better video integration (Current option is to integrate using iframe) - Better Document Integration (Current Option is to upload the document and put the link in Article) Review Source CCM Charles CC M. Product Manager Used the software for: ### "Easy to use and great customer support" January 12, 2015 4.0 It is such an intuitive solution to manage a knowledge base. Unlike most of the products in the market, it is so easy to use that you don't even need a user guide for it. We use the solution to share information within organization and with our customer, it has made our life so much easier in term of customer onboarding, UAT and also employee onboarding. Our HelipGizmo account became the greatest source of information for inside and outside. In additional, customer support is excellent. They helped on personalized our knowledge based without additional fees. Whenever we have an question/problem, they were always there. Review Source PH Paul H. Operations Manager Used the software for: ### "AMAZING!!! " June 26, 2014 5.0 HelpGizmo is an amazing product. It has allowed us as an organization to effectively streamline all of our employee training into an interactive and engaging environment. The days of the paper manuals are a thing of the past with HelpGizmo. The Pros: The tool is very intuitive, yet very robust. The support staff is hands down the best support staff that I have ever encountered. They are friendly, knowledgable, and expedient in all questions and comments that you have. Custom Branding Options. Flexible to meet the needs of your organization. The Con's: To be honest with you, I cannot think of anything. Review Source KM Kate M. Director, Product Development Used the software for: ### "Fantastic and Human Support; Solid Product" March 31, 2016 5.0 We transitioned to KnowledgeOwl from a competitor's product, and the change has been fantastic. Not only do they give us the features we need (and, in some cases, have built things upon request), but they were absolutely a delight through our evaluation process, which seemed to drag on interminably. Marybeth is truly the queen of support, and I can always email her with a totally random question and get quick feedback. The functionality continues to develop in ways that align with our needs, and the API structure is enabling us to integrate knowledge base content in our own app, increasing our own customer satisfaction. Review Source CL Cat L. Knowledgebase Manager Used the software for: ### "HelpGizmo have been our Heroes!" March 24, 2015 5.0 I've not yet had a bad experience with Helpgizmo. Always extremely accommodating, understanding and able to fix my problems as soon as they have been reported. We've taken the original Helpgizmo product and made it into a programme that completely reflects our company brand and values. Marybeth and Pete provide the best customer service I've received as a customer in a long time. It's nice to work with people who treat you like a human and not just another number and I couldn't possibly recommend anyone else above them. Review Source Response from KnowledgeOwl March 25, 2015 Wow! Thank you so much, Cat. We love being your heroes! -Marybeth and Pete :) JD Jeanne D. Founder Used the software for: ### "Gtreat Product! Very Easy to Use!" April 8, 2016 5.0 Great product to create an online searchable knowledgebase for any purpose. What makes this product stand out - is that you can download every article to a PDF as part of the standard setup (which you can turn off too) and you also have the option to publish all of the articles in a combined in a PDF document with a table of contents. This is very helpful for operating procedures or any use case where you need that kind of functionality. They also listen to the feedback from their customer base and add on features to make their product better. Customer support has always been top-notch! Review Source ME Matt E. Phone Support Manager Used the software for: ### "Solid product, excellent customer service" March 31, 2016 5.0 I use this product to manage a knowledge base website that is both customer facing and used internally as a way to share product knowledge. I am not a web designer, but with a little help from that staff at KnowledgeOwl I have been self sufficient to get my job done quickly and efficiently. Whenever I do have a question, they respond promptly and have resolved every issue. At one point, I made a mistake that meant 70 articles had to be corrected. The staff made the corrections on the backend to all 70 articles, which saved me a lot of time. Very satisfied customer here. Review Source DL Davin L. Project Engineer Used the software for: ### "Awesome right from the start" March 30, 2016 5.0 As a structural engineering firm, we use KnowledgeOwl as an internal knowledge base for our engineers and other staff in multiple office locations. After reviewing many other platforms, we are very happy we landed on KnowledgeOwl. It provides an awesome balance of flexibility and structure, and is easy to edit for beginners while also features powerful tools for more savvy users. We initially had a couple hiccups with page load times, but Marybeth and the support team were very quick to help and resolve the problem. They consistently set the gold standard in customer support. Review Source RW Ryan W. Help Desk Specialist Used the software for: ### "Great organizational tool with easy to use UI" April 13, 2016 5.0 Knowledge Owl perfectly suited our needs as a small company to start creating documentation to share between departments as our business continues to grow. The UI is intuitive and easy to pick up from the beginning , the customer service has been great, and maintaining the documentation along with being able to control the visibility of who can see what categories and articles has made this the only service we need to manage our our information. The only downside has been the inability to organize uploaded files. A great product that I cannot recommend highly enough! Review Source MB Maren B. Technology & Marketing Coordinator Used the software for: ### "Just what we were looking for!" April 7, 2015 5.0 Finally, someone who understands that publishing consistant content throughout an organization is just as important as breathing to a small/medium size business. The layout is simple, yet gives us the ability to develop from within, so we can use OUR strengths along side of HelpGizmo's, which makes it the perfect match for our company. Customer Service has been available immediately every time and they easily understand the features we are looking for and desire to make the product attractive to all users on multiple levels. We've needed something like this for a long time! Review Source MS Matt S. IT Manager Used the software for: ### "KnowledgeOwl rocks!" April 12, 2016 5.0 We reviewed several options when looking to update our help systems. Some of these options were several tens of thousands of dollars annually. We landed on KnowledgeOwl because of their responsiveness and ability to execute on promises quickly and efficiently! We have been able to customize the interface to match our branding and populating it has been a breeze! As an IT department we rarely, if ever, have seen responsiveness at this speed and usefulness! Kudos to KnowledgeOwl for understanding that people still make the difference in the tech segment! Review Source JW Jason W. Training Manager Used the software for: ### "The KnowledgeOwl platform is worth it for the Customer Service alone" March 31, 2016 5.0 We have been using KnowledgeOwl for almost a full year now. Many of Knowledge Owl's features make the task of building out a useful, easy to navigate, and well branded Knowledge Base simple and manageable on the scale we need it to be. The platform is simple to use and build content on but also customizable enough to meet our needs. On top of this their great customer service makes it easy to get answers and help on any of the more expansive options that we were having trouble with. Our organization has been thrilled with the platform since the start. Review Source KK Katherine K. Technical Operations Consultant Used the software for: ### "Excellent Program" March 31, 2016 5.0 Working with knowledge owl has been a wonderful experience. We've been in the process of transferring our user manual from a pdf, unsearchable, database to knowledge owl and though there have been kinks and quirks with making the change over the customer service team has been awesome meeting our needs. I can't imagine how challenging this would have been without the Knowledge owl team! The feedback we've gotten from our team has been predominantly positive (there's always nay-sayers and people afraid of change) and it has been an excellent transition. Review Source JR Jay R. VP of Engineering Used the software for: ### "Customer service second to none!" April 13, 2016 4.0 I needed a hosted knowledge-base solution for our customers that wasn't just a feature of a help desk / ticket tracking system. KnowledgeOwl fit our needs as close as you can get without developing a custom website. I ran into a few hiccups in the product, but the customer service has been absolutely remarkable. Not sure I've ever found support for any product that comes remotely close. Quick answers and work-arounds, even on the weekends and outside of normal business hours. I went from zero to having a customer-presentable site in an afternoon. Review Source AD Amanda D. Deliverability Specialist Used the software for: ### "KO user/article writer" April 13, 2016 4.0 First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner. I believe that this is the most important feature of any product! Secondly, the software is very easy to use and needs little to no training (which is super important and efficient when working in a fast paced environment). There are some quirky things that could be improved with the interface and its' usability, but with some growth, this product has such great potential! I see a true winner here :) Review Source CM Christopher M. Technical Support Engineer Used the software for: ### "Gold standard support and easy to implement" April 7, 2016 5.0 We looked at a range of software products to fulfil the role as our new Knowledge Base. Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing. We were very quickly able to show that the software could do what we needed, and getting our data into the tool has been simple too. Now we're live supporting our ever-growing user base worldwide, and we haven't had a single glitch with it at all. Just what we needed! Worth every penny. Review Source KE Kristina E. Used the software for: ### "Top Quality Support" March 28, 2016 5.0 My company has been using KnowledgeOwl to build our own custom knowledge base, and the KnowledgeOwl team has been supportive and helpful at every step! In our use of KnowledgeOwl, my team has encountered a few issues with setting up our specific knowledge base, but the KnowledgeOwl team have always been there to help us out, offering a number of custom-fit resolutions to make our knowledge base work. I'm definitely impressed by their level of attention to detail, and I would recommend them to anyone looking for a high quality system. Review Source KP Kate P. Documentation Manager Used the software for: ### "Highly Recommended " March 31, 2016 5.0 Using Knowledge Owl has allowed us to provide a fresh platform for users to easily find needed information with clean, clear articles. This new platform positions FSP to be more agile in maintaining the currency of the information and sport-specfic content. With a lighter interface and some handy features, including the ability to download any article as a PDF, Knowledge Owl has allowed FSP to provide a straightforward and easy on the eye support site. Knowledge has been easy to use and the customer service has been outstanding. Review Source WW W.L. W. Senior UX Engineer Used the software for: ### "KnowledgeOwl rocks!" April 12, 2016 4.0 KnowledgeOwl is very easy to get started with and use. There are many great features for online documentation, etc. Some of my favorites things are versioning, drag and drop organization of pages, last updated feature, and the PDF option. Overall it's great, the PDF for the entire site option isn't entirely intuitive at first, but once you understand it has to be manually generated it's all good. The visual styling could use some improvements, but in all fairness I haven't dug deep into it yet to see what's possible. Review Source SK Sarah K. Director of Software Operations Used the software for: ### "Using it to setup internal and external knowledge bases for my organization" April 13, 2016 5.0 Knowledge Owl is VERY easy to use and very easy to get started. It is flexible and simple to setup. Their customer service has always been extraordinarily responsive and eager to partner and implement suggestions from clients. I particularly love the ability to be able to link content across different 'databases'. The only minor 'issue' is with inserting images. You are required to upload them instead of being able to copy/paste into the document directly. So this increases the time to write articles a small amount. Review Source AF Andy F. Hosted Phone System Specialist Used the software for: ### "Awesome......!" April 8, 2016 5.0 With us being a company who need to deliver technical documentation to both our in house staff and clients, we desperately needed to have a knowledgeable base up and running. We initially thought the process would be daunting but it's been a piece of cake, after a few days we had everything the way we wanted and it was populated with a whole library of documentation. Mary Beth has been a huge help in getting this started and is always on hand to answer questions, Knowledge Goddess certainly rings true in her case. Review Source SH Sara H. Managing Associate Used the software for: ### "Great way to organize and share instructional content" April 8, 2016 5.0 Our team organized on-line instructions for our software platform. What we really liked was Knowledge Owl was simple to use and organize content in preparation for sharing with our customers. Now that we've launched the knowledge base, I personally love the search and that we can show all of our users the popular content. Additionally, we really appreciate the security options available & that the Knowledge Owl team answered all of our questions thoroughly, making this an easy choice for us. Review Source CY Christopher Y. Used the software for: ### "Simple to use, Affordable, Does everything it promises!" April 1, 2016 4.0 We've been using KnowledgeOwl for almost a year now to serve as a knowledge repository for our contact centers. We looked at lots of solutions that cost a great deal more, but in the end, we just couldn't justify the cost. KnowledgeOwl allowed us to get the information our associates needed quickly and without tons of overhead or complicated management screens. Sure, there are more feature rich products, but simple knowledge management without a lot of hassle, this tool fits the bill perfectly. Review Source Similar Products Featured