Who Uses This Software?

Small and medium-sized companies who see listening to their customers as their possible competitive advantage.


Average Ratings

15 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month
  • Pricing Details
    Pricing of Enterprise Plus plan depends on traffic and exact needs.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Survicate
  • survicate.com
  • Founded 2013
  • Poland

About Survicate

Survicate is an all-in-one customer feedback platform for SMB. It offers 5 solutions: targeted website surveys, user-initiated feedback widgets, in-message surveys, NPS email surveys, and questionnaires. With just one tool, you can collect customer feedback across all digital touchpoints. Use collected insights to decrease churn, improve customer loyalty, and address customers' needs more precisely. Survicate integrates directly with popular Marketing Automation platforms and CRMs.


Survicate Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Survicate Reviews

New ideas for quality leads

Jun 27, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We started to test survicate to generate more leads and feedback from our users on testarmy.com It works and we are happy using it.

Great lead generation tool

Jun 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Survicate helped us to understand clients needs. It's also a great tool to strenghten your relation with potential customers.

Conversion simplified

Jun 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Survicate is a great tool which allows to collect a credible feedback from users. Due to its simplicity and a reasonable price Survicate outruns their competitors.

Pros: Easy to use, helpful customer service, cheap

Great!

Jun 17, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: No cons, just pros.

Looks amazing, ease of use is 4.5/5 but not able to assign it through the answer (it's a ranking scale based on unit).
Advice: give a try and study all the features before contact the customer service :-) that always answered very very quickly to all your questions.

Best tool for convertible leads!

Jun 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: - Easy and highly effective to use
- implementation takes few minutes
- great support team!
- great value for money, much cheaper than other tools and much more effective!

Simplicity and good value for money

Jun 15, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: One of the best tools for capturing and ananysing declarative data from your users. Highly recommeded

Survicate helps us generate leads

May 29, 2015
5/5
Overall

Comments: This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.

Pros: lots of high quality leads, HubSpot integration

Cons: customization of widgets took us a while

Effective conversion optimization tool

May 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Survicate helps us increase conversion rates of our website. We collect users¿ feedback and turn it into improvements. Setting up is easy similar to other analytical tools ¿ a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.

Effective conversion optimization tool

May 25, 2015
5/5
Overall

Comments: Survicate helps us increase conversion rates of our website. We collect users¿ feedback and turn it into improvements. Setting up is easy similar to other analytical tools ¿ a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.

Pros: Easy to install and use, customer support, price.

Cons: As mentioned, lack of integrations with Unbounce and Optimizely.

Survicate helps us generate leads

May 25, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.

Cool way to improve conversion rates

May 20, 2015
5/5
Overall

Comments: Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users.

Pros: Easy to use, well designed, great customer service.

Cons: I wish there would be more integrations, although I know they are currently working on this.

Great app for a great price

May 11, 2015
5/5
Overall

Comments: I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Pros: - Cheap (compared to competitors) - Sexy widget - Super configurable - Responsive support team

Cons: - Backend is slow at times

Great tool for conversion visits into leads

May 05, 2015
5/5
Overall

Comments: We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).

Pros: - "descrete" and smart design (not invasive for page visitors) - intuitive user's interface - cost efficient tool for an immediate growth of online leads - smart tool for different online surveys

Support for lead generation and gathering prospect insights

Nov 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: While working at BMW Poland, we implemented this tool on the MINI website. Through numerous changes of surveys logic and their content (via intuitive and user-friendly interface), we managed to optimize customer jurney on the webpage and therefore multiply number of generated leads (without quality loss).

Jun 15, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money