# Survicate Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Survicate the right Customer Experience solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132914/Survicate/reviews

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Survicate

4.6 (99)

[View alternatives](https://www.capterra.com/p/132914/Survicate/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Survicate

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

RE

Rodrigo E

Product DesignerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years.

“Creating fully integrated surveys in my platform is simple, fast, and seamless for every user today, including features for Learning Curve, Review Feedback, and Template Customization.“

November 14, 2025

Luciana G

Product DesignerE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them.“

January 8, 2025

DR

Damian R

Digital marketing specialistTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems.“

August 14, 2024

AP

Abhishek P

Sr. Data Science Analyst and CRM ADMINHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months.

“There are not much option to play with Font and subject body within for normal user who don't know backend coding.“

August 29, 2024

AC

Artiom C

Android DeveloperAccounting, 201 - 500 employeesUsed the software for: More than 2 years.

“Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)“

December 10, 2024

SB

Serenella B

Research DirectorFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years.

“I need to copy and paste each individual ID which is impossible and time consuming.“

October 21, 2024

AJ

Alberto J

Product managerTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement.“

October 21, 2024

NG

Niklas G

BU HeadInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months.

“Hard to adjust the look of the survey if you do not want to use the standard template.“

August 23, 2024

## Showing most helpful reviews

Showing 1-25 of 99 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Luciana G.  
Product Designer  
E-Learning  
Used the software for: 2+ years

### "The best survey tool :) "

January 8, 2025

4.0

My experience has been positive in terms of easy use, survey customization . However, occasional issues with audience targeting, lack of notifications for erros, and the manual process for uploading user lists can be frustating. Despite these drawbacks, it remains a valuable tool for gathering user feedback.

Pros

Its ease to use, allows you to quicly create targeted surveys, helping to gather valuable feedback direcly from users. Its really simple to use and to launch. So it really help me , since recruite users to gather quantiative and qualitative feedbacks. It has multiple formats. And analyzins results its really easy, with clear dashboards and easy exports.

Cons

Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them. Additionally, im currently experiencing a lack of responses to surveys, and im not sure why. It doesnt seem to be related to user behavior - it feels like something within the tool itself. This means Ill need to open support ticket, which is frustating. It would be helpful if the tool could automatically detect issues or notify users when something goes wrong. More comprehensive dashboards and integrations with tools like maze would also be a great addition. Another pain point is uploading specific users lists - currently, it has to be done one by one, which is extremely time - consuming. There should be an option to upload entire lists to create targeted segmentes more efficiently.

Review Source

Response from Survicate

January 10, 2025

Hi Luciana, Thank you for your detailed review and all your feedback. We're glad Survicate is helping you gather valuable feedback easily. I'm sorry to hear about the issues you're facing with audience targeting and user list uploads—we’ll do our best to resolve them. If you haven't reported it yet via our support chat, please do so we can make a detailed issue report for our dev team. Again, I'm really sorry this happens to you. ~Paulina from Survicate

AJ

Alberto J.  
Product manager  
Telecommunications  
Used the software for: 1-2 years

### "Perfect for support and surveys"

October 21, 2024

4.0

My overall experience with Survicate has been excellent. Its seamless integration with Intercom has allowed us to easily collect and analyze customer feedback directly within our communication flow. Setting up surveys is intuitive, and the variety of survey templates helps us quickly gather relevant insights. The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement. Additionally, the ability to target specific user segments ensures we’re collecting feedback from the right audience at the right time. Overall, Survicate has significantly enhanced our feedback collection process

Pros

It's very easy to use, intuitive, dynamic and friendly. With more options time to time.

Cons

Expensive. Sometimes the support is not always online.

Alternatives considered

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing Survicate

Integration and friendly product. Support helped at the beginning.

Switched from

[UserVoice](https://www.capterra.com/p/135908/UserVoice/)

Integration and friendly product. Price at the beginning.

Review Source

Response from Survicate

November 7, 2024

Hi Alberto, We appreciate your detailed review and are pleased that Survicate has significantly enhanced your feedback collection process. It's great to know that our integration with Intercom and the ability to target specific user segments are valuable to you. Thank you for your feedback; we're committed to ongoing improvements. ~Paulina from Survicate

VR

Verified Reviewer  
Chef de Produit Marketing Relationnel  
Food Production  
Used the software for: 6-12 months

### "Feedback one year later"

November 28, 2018

3.0

Pros

Reactivity of support Design to build survey > easy

Cons

No synchronisation with our CRM at the begining Some small bugs

Review Source

Response from Survicate

April 23, 2021

Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com And as always, feel free to let us know if we can help you in any other way!

KL

Katie L.  
UX Researcher  
Food & Beverages  
Used the software for: 2+ years

### "Survicate Review"

November 14, 2024

5.0

Pros

They have a great customer service team who is always able to help. Creating and analysing surveys is easy and intuitive

Cons

To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one.

Alternatives considered

[SMG](https://www.capterra.com/p/234717/SMG/)

Reason for choosing Survicate

The quality of the in product surveys and analysis pages were better in Survicate

Review Source

Response from Survicate

November 21, 2024

Hi Katie, Thanks for your review! We're really pleased to hear that our customer service team and intuitive survey tools are meeting your needs. Thank you for your feedback; we're always looking to improve. ~Paulina from Survicate

TC

Tarnika C.  
Product Operations Specialist  
Automotive  
Used the software for: 6-12 months

### "Great tool!!"

November 5, 2024

4.0

overall, its great!! thy customer support is great , the resources are valuable for quick fixes and questions. our CSM is very helpful as well which makes it easier to fix any issues. The product team at Survicate take customer feedback seriously and incorporate change quickly which is great!

Pros

In-product feedback surveys! very few survey tools out there have this feature at the price point Survicate offers.

Cons

The UI/UX could be better! additionally, having a feature to control what the dashboard of a particular survey should look like is needed.

Alternatives considered

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)

Reason for choosing Survicate

chaep + integratin with smartlook was a crucil factor

Switched from

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)

Data laws as per GDPR chaged and the cost was very high

Review Source

Response from Survicate

November 13, 2024

Hi Tarnika, Thank you for sharing your experience with our in-product feedback surveys and for your kind words about our customer support. We appreciate your feedback on the UI/UX and dashboard features and are always looking to improve. ~Paulina from Survicate

LG

Lisi G.  
Product Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Love the ease of Survicate"

November 24, 2024

4.0

I love how easy it is to use and address our B2B product needs.

Pros

how easy it is to use. they think through your use cases and have lots of features to help you with adoption and reporting

Cons

it keeps wanting me to refresh the page too often

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

much more professional and easy to get started

Review Source

Response from Survicate

December 4, 2024

Hi Lisi, Thank you for your review. We're happy to hear that Survicate is meeting your B2B needs and that you find it professional and easy to use. We appreciate your feedback about the page refresh and are always working to make our platform better. ~Paulina from Survicate

LT

Liezel T.  
Admin Assistant  
Hospitality  
Used the software for: 1-2 years

### "Liezel from Kickon"

November 6, 2024

5.0

In general, I think Surivate is a good platform to conduct company's survey and to get feedback from customers and your staff.

Pros

The Survicate support team is very helpful with any of your concern. The team is kind and approachable.

Cons

Time zone might have an impact when you have query/concern

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

It's a Management's decision. I am unsure but I think they needed something that's easy to use.

Review Source

Response from Survicate

November 13, 2024

Hi Liezel, Thank you for your feedback. It's great to hear that our support team has been helpful and approachable. We value your input and are always working to improve our services. ~Paulina from Survicate

GN

Gretchen N.  
Director  
Research  
Used the software for: Less than 6 months

### "Easy to use survey tool & attentive support team"

December 9, 2024

4.0

Pros

Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features.

Cons

Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible.

Switched from

[Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)

Lyssna was too expensive and has sneaky pricing plans for longer surveys.

Review Source

Response from Survicate

December 12, 2024

Hi, Thank you for your review. We're happy to hear that you find Survicate easy to use and appreciate our customer service and features like analytics and AI templates. We value your feedback and are always working to improve our platform. ~Paulina from Survicate

MN

Mariana N.  
Product Marketing Specialist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Exceptional support & the best tool for surveys"

November 13, 2025

5.0

Pros

Survicate's support is impressive. They actually reach out to you if you have any pending issue or question. They'll just pop up asking if you still need help. I've never had that with any other tool, usually you're on your own until you submit a ticket and wait forever. The platform itself is pretty straightforward to use, too. I never got any official training when I started using it for work, and I'm not very "tech-oriented", but I figured it out in a few days. It's not one of those nightmare tools where you don't know where to start and need to open the FAQs every 5 minutes. And any time I did need to read their guides, I found them very "beginner-friendly" and helpful. I also really like that it's focused on what it does. It's not trying to be everything to everyone, "all-in-one"... It's just really, really good at surveys, in all shapes and forms. Everything feels solid and reliable. Bonus points for having a nice looking UI too - especially the reports, which are super easy to read and analyse.

Cons

I'm struggling to come up with anything major. If there's ever been an issue or something missing, their support team has been on it.

Review Source

Response from Survicate

November 18, 2025

Hi there! Thank you so much for taking the time to review our platform. We're very happy to hear that your experience with Survicate has been nothing short of positive! PS, our Support team received your feedback and appreciates your words. Best ~ Ola from Surivcate

VR

Verified Reviewer  
Associate Product Marketing Manager  
Internet  
Used the software for: 6-12 months

### "Survicate Review"

October 31, 2025

4.0

This has been my first survey tool that I've used in my career and I've found it very easy to learn and adapt to multiple scenarios.

Pros

I like how user friendly survicate is and how intuitive the analytics dashboard is. Also, how customizable the design of the surveys can be.

Cons

I've run into the scenario where I've wanted to run the same survey in different formats. For example, run the same survey as a link in emails and as a pop-up on the website, but I don't think you're able to aggregate the responses and analysis of those responses from both even if they are identical surveys.

Review Source

Response from Survicate

November 3, 2025

Hi there! Thank you so much for taking the time to review Survicate, we're glad our tool has been intuitive and helpful. For analyzing responses and scores across mulitple surveys, you can use our Dashboards feature. Head to "Boards" on the left-hand-side panel and create your analysis widgets adding different survey questions, scores, or Insights Hub insights for 360-view across different surveys and easy analysis in one place. If you have any questions on Dashboards, we encourage you to get in touch with our Support team, they'd be happy to assist. You can also read more on our help center article on the topic here: https://help.survicate.com/en/articles/10502162-dashboards. We appreciate your feedback and are more than happy to help make Survicate even more efficient for you!

JJ

Jahnavi J.  
Business Solutions Admin  
Marketing and Advertising  
Used the software for: 2+ years

### "Great Product and awesome team!"

October 22, 2024

5.0

It has been great to use this product! We have this integrated into many of our systems and it is working really well for us!

Pros

Easy to use Good APIs to use Support Team is especially very responsive and willing to help

Cons

More logic customizations needed for the questions

Alternatives considered

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing Survicate

Ease of use and setup. Also its great value for money

Review Source

Response from Survicate

November 7, 2024

Hi Jahnavi, Thank you for your kind words about our product and team. We're glad to hear that Survicate is integrating well with your systems. We appreciate your feedback and are committed to continuous improvement. ~Paulina from Survicate

DR

Damian R.  
Digital marketing specialist  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great tool for collecting feedback both on web and app"

August 14, 2024

5.0

At our company, we use Survicate to collect feedback from our users across our different sites, in different languages, both on the web and in the app. We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems.

Pros

Easy of use, pricing, versatility, scalability, support, integration with other tools, "topics" functionality... it was a great discovery for us and offers all we need for our end-user surveys.

Cons

For our necessities I have no complaints about it. Maybe more design options, but they release new features from time to time.

Switched from

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

Versatility, functionalities, working for web and app environments.

Review Source

Response from Survicate

August 22, 2024

Hi Damian, Thanks for the fantastic review. We're thrilled Survicate is working so well for your multilingual, multi-platform feedback needs. Love hearing how you're using our segmentation and integrating with screen recording - that's a powerful combo! We're always working on new design options, so stay tuned. Keep rocking those surveys! Survicate Team

SY

Savannah Y.  
Sr. Qualitative Researcher  
Financial Services  
Used the software for: 6-12 months

### "Helpful tool, great service"

September 23, 2024

5.0

Overall, the experience is good but definitely has room to grow, especially with analysis.

Pros

I like the service! They are very helpful and prompt.

Cons

I want more analysis tools - crosstabs would be extremely helpful.

Switched from

[XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[Delighted](https://www.capterra.com/p/157973/Delighted/)

Cost of Qualtrics was prohibitive for our growth as a research team.

Review Source

Response from Survicate

October 22, 2024

Hi Savannah, Thank you for your thoughtful review! We're delighted to hear you're enjoying our tool. Your feedback is very valuable - we're actively working on expanding our analytics capabilities. We appreciate you choosing Survicate for your research needs and are committed to growing our platform to better serve teams like yours. ~Paulina from Survicate

MI

Momchil I.  
Head of CRM  
Gambling & Casinos  
Used the software for: Less than 6 months

### "Survicate Review"

October 28, 2024

5.0

Pros

It's simplicity of use. Very easy integration with Customer.io Can update customer's attributes based on the responses.

Cons

A direct integration in more CRM systems would be great (and not through Zapier).

Alternatives considered

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing Survicate

Because of the easy integration in Customer.io.

Review Source

Response from Survicate

November 7, 2024

Hi Momchil! Thank you for your feedback and for choosing Survicate. We're glad to hear that you find our platform simple to use and appreciate the integration with Customer.io. Your input is valuable as we continue to enhance our services. ~Paulina from Survicate

AC

Artiom C.  
Android Developer  
Accounting  
Used the software for: 2+ years

### "Perfect tool for getting quick feedback from your customers "

December 10, 2024

5.0

We started to use survicate to collect some user experience with our app and for the moment we are very satisfied with all the spectre of the features that survicate can offer us.

Pros

Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)

Cons

For now didn't found any reasonable problems, the SDK is under active development.

Review Source

Response from Survicate

December 12, 2024

Hi Artiom, Thank you for your fantastic review. We're thrilled to hear that Survicate is helping you collect valuable user feedback and that our support and integrations are making a difference. We're here to assist you anytime. ~Paulina from Survicate

CP

César P.  
Chanel monitoring analyst  
Insurance  
Used the software for: 2+ years

### "A complete tool for measuring experience"

October 25, 2024

5.0

Pros

It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module

Cons

Currently it's unavailable for some apps that use older platforms

Review Source

Response from Survicate

November 7, 2024

Hi César! Thank you for your wonderful review. We're pleased to hear that our tool meets your needs for customer and user experience measurement, and that you're finding value in our new AI features. We appreciate your feedback and are always looking to improve. ~Paulina from Survicate

NH

Nabila H.  
Customer Success Team Lead  
Financial Services  
Used the software for: 1-2 years

### "Survicate| The creme of the creme in customer service"

November 1, 2024

5.0

Easy, smooth and pleasant. The same familiar names throughout make it stands out by being there promptly and they show genuine care. They are decent people who remember you, not bots. It’s like a boutique service really. I am sold

Pros

Everything is easy and everyone is friendly

Cons

Maybe better insights but I can’t complain, Iove the app

Review Source

Response from Survicate

November 13, 2024

Hi Nabila, Thank you for sharing your experience. It's wonderful to hear that you appreciate our team's efforts and that our service feels personalized to you. We value your feedback and are committed to improving our platform. ~Paulina from Survicate

JY

Jimmy Y.  
Product manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to use survey tool and proactive and knowledgeable customer success team"

December 23, 2024

5.0

Pros

It is very easy to create and launch surveys on Survicate. There are ready to use templates and it is easy to use various type of questions and logic in the surveys. Also the customer success team is very knowledgeable and reaches out proactively with advice on how to improve your use of the survey tool.

Cons

The AI analysis tool needs improvement, as it is not very accurate in analyzing a qualitative output.

Review Source

Response from Survicate

January 2, 2025

Hi Jimmy, Thanks a lot for the awesome review! We're happy our survey tool and customer success team are helping you out. Thanks for your suggestions on improving our AI Analysis, we're working on it. ~Paulina from Survicate

SB

Serenella B.  
Research Director  
Financial Services  
Used the software for: 2+ years

### "Survicate Feedback"

October 21, 2024

4.0

All good a part from the Cons that I mentioned

Pros

Easy to use. Support always available. Immediate results.

Cons

If I need to send a survey to a specific group of users (let's say 1000 specific user IDs), I can't enter a bulk of IDs into Survicate. I need to copy and paste each individual ID which is impossible and time consuming. Please solve this issue.

Review Source

Response from Survicate

November 7, 2024

Hi Serenella, Thank you for your feedback. We're glad to hear that you find Survicate easy to use with immediate results. We appreciate your input and are continuously working to improve our platform. ~Paulina from Survicate

BO

Brigit O.  
Senior user researcher  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great survey software for product orgs "

October 29, 2024

5.0

Pros

Easy to set up surveys and analyse them (with helpful visuals) and helpful and responsive user support & customer success teams.

Cons

Some of the options for building surveys could be a bit more sophisticated with logic & branching, but generally does the job for 99% of my needs!

Review Source

Response from Survicate

November 7, 2024

Hi Brigit! Thank you for sharing your feedback. It's great to hear that our surveys are easy to set up and analyze, and that our support teams have been helpful. We appreciate your feedback on enhancing the logic and branching options—we're always working to improve. ~Paulina from Survicate

CG

Chintan G.  
Director IT  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Fine Survey Tool"

October 21, 2024

5.0

Its a good tool for surveys. We use it exclusively for sending NPS surveys and it works well. Best part is that it integrates with mailchimp seamlessly, we dont need to do any external linkage.

Pros

great UI and user friendly system. Powerful NPS tool.

Cons

expensive, it doesnt have any plans for infrequent users like me.

Review Source

Response from Survicate

November 7, 2024

Hi Chintan, Thank you for your review. We're pleased to hear that you find our platform user-friendly and that it integrates well with Mailchimp for your NPS surveys. We value your feedback and are always striving to enhance our offerings. ~Paulina from Survicate

PS

Pedro S.  
Product Marketing Lead  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use and amazing support!"

August 21, 2024

5.0

Great experience overall, whenever we had a difficulty they were always there to help, and that's an extremely important piece for our overall happiness with Survicate

Pros

How easy it's to display the survey and gather feedback for our app + their support is incredible.

Cons

Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved.

Review Source

Response from Survicate

August 27, 2024

Hi Pedro, Thanks for the great review! Thrilled you find Survicate easy to use and our support top-notch. Glad we improved the date segmentation for you. We'll keep working to keep you happy! Survicate Team

SJ

Sumir J.  
Senior Manager  
Financial Services  
Used the software for: 6-12 months

### "Survicate- Easy to setup & get quick answers soon"

October 30, 2024

5.0

Pros

It is really easy to setup the survey and get answers quickly.

Cons

Why do we need to contact support to transfer survey from feedback to live mode. Can we have more survey options like- additional routing instructions etc.

Review Source

Response from Survicate

November 7, 2024

Hi Sumir! Thank you for your positive feedback. We're glad you find Survicate easy to set up and quick for getting answers. We appreciate your suggestions and we'll take them into consideration as we work on improvements. ~Paulina from Survicate

JE

Jonny E.  
CRO Manager  
Automotive  
Used the software for: 1-2 years

### "Easy to integrate, build surveys and analyse results"

August 14, 2024

5.0

Very slick and easy tool to use, very customisable and easy to integrate on the website. Would recommend this to any business looking to get customer feedback on their website

Pros

Easy to build surveys Quick integration on our website Ability to customise CSS

Cons

Would love a native integration with Contentsquare

Review Source

Response from Survicate

August 22, 2024

Hi Jonny, Thanks for the awesome review. We're stoked you find Survicate easy to use, integrate, and customize. Noted on the Contentsquare integration - we'll look into that. Really appreciate your recommendation. Keep the feedback coming! Survicate Team

VR

Verified Reviewer  
Web Content Specialist  
Building Materials  
Used the software for: Less than 6 months

### "satisfactory survey software "

October 16, 2018

4.0

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.

Review Source

Response from Survicate

April 23, 2021

Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way!

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## Related categories

[NPS](https://www.capterra.com/nps-software/)[Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

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