--- title: "Survicate Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Survicate the right Market Research solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132914/Survicate/reviews/" page_type: "reviews" language: "en" --- Survicate 4.6 (99) [View alternatives](https://www.capterra.com/p/132914/Survicate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Survicate Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RE Rodrigo E Product DesignerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Creating fully integrated surveys in my platform is simple, fast, and seamless for every user today, including features for Learning Curve, Review Feedback, and Template Customization.“ November 14, 2025 Luciana G Product DesignerE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them.“ January 8, 2025 AC Artiom C Android DeveloperAccounting, 201 - 500 employeesUsed the software for: More than 2 years. “Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)“ December 10, 2024 SB Serenella B Research DirectorFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “I need to copy and paste each individual ID which is impossible and time consuming.“ October 21, 2024 AJ Alberto J Product managerTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement.“ October 21, 2024 SW Sandra W Senor Marketing and CRM CoordinatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “We are currently on a legacy pricing plan, which restricts our access to many features.“ October 21, 2024 SW Sandra W Senor Marketing and CRM CoordinatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Survicate has been seamlessly integrated into our marketing efforts, and we can share logins across the company with different levels of access.“ October 21, 2024 IS Izabella S Product ManagerEducation Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It is not possible to upload a list of users that will receive a survey on the platform“ October 21, 2024 ## Showing most helpful reviews Showing 1-25 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charlotte G. Customer Experience Manager Information Technology and Services Used the software for: Less than 6 months ### "10/10 for Survicate " September 11, 2024 5.0 We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful. Pros We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform. It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace. Cons I haven't come across anything that I've not been happy with or found a workaround for. Alternatives considered [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Reason for choosing Survicate We were happy with the offering from Survicate Review Source Response from Survicate October 22, 2024 Hi Charlotte, Thank you for your amazing review. We're absolutely thrilled to hear about your positive experience with Survicate. Your trust means the world to us, and we'll keep working hard to maintain this level of excellence! ~Paulina from Survicate GT Graeme T. Group Quality Lead Insurance Used the software for: 6-12 months ### "AI Driven Customer Feedback" October 22, 2024 5.0 The overall experience has been very positive and Survicate has provided us with a very useful tool in understanding what our customers think and acting on their feedback at a reasonable cost. Pros The survicate platform is really easy to use and provides us with customer feedback in an easy to digest format. The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action. Cons I don't have any specific cons and the platform is regularly adding new features which I appreciate. We did have a minor billing issue once but this was resolved promptly by the service team. Alternatives considered [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reason for choosing Survicate Survicate offered the best mix of functionality, simplicity and cost. Review Source Response from Survicate November 7, 2024 Hi Graeme, Thank you for sharing your feedback with us. We're glad to hear that our platform and AI tools are helping you analyze customer feedback effectively. It's also good to know our team could promptly assist with the billing issue. We appreciate your support. ~Paulina from Survicate VR Verified Reviewer Chef de Produit Marketing Relationnel Food Production Used the software for: 6-12 months ### "Feedback one year later" November 28, 2018 3.0 Pros Reactivity of support Design to build survey > easy Cons No synchronisation with our CRM at the begining Some small bugs Review Source Response from Survicate April 23, 2021 Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com And as always, feel free to let us know if we can help you in any other way! PL Patrick L. Development Team Lead Human Resources Used the software for: 6-12 months ### "Easy to integrate survey solution" October 21, 2024 5.0 For us it has a good value point for doing regular user surveys (NPS, CSAT), but also do to feedback surveys for individual features or user journeys. Pros It was fairly easy to setup for us and integrates well with our website, as well as our other infrastructure (pushing survey results to e.g. Slack or Big Query). It offers us good customization and the ability for marketing or non-technical product people to leverage it. The Survicate AI functionality is also very useful to do product research if you have collected a lot of feedback and want to go through it fast. Cons We did not see an ability to use emails and in-app surveys together while not over-surveying individual users (for example reach out to all users which did not answer an in-app survey via email). Switched from [Delighted](https://www.capterra.com/p/157973/Delighted/) Delighted offers the bare minimum comparable product, but for an extortionist price. Survicate replaces it fully and also offers even more functionality. Review Source Response from Survicate November 8, 2024 Hi Patrick, We appreciate you sharing your experience. It's good to hear that Survicate integrates smoothly with your systems and that our AI features are helpful for your product research. Thank you for your feedback! ~Paulina from Survicate LG Lisi G. Product Director Marketing and Advertising Used the software for: 2+ years ### "Love the ease of Survicate" November 24, 2024 4.0 I love how easy it is to use and address our B2B product needs. Pros how easy it is to use. they think through your use cases and have lots of features to help you with adoption and reporting Cons it keeps wanting me to refresh the page too often Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) much more professional and easy to get started Review Source Response from Survicate December 4, 2024 Hi Lisi, Thank you for your review. We're happy to hear that Survicate is meeting your B2B needs and that you find it professional and easy to use. We appreciate your feedback about the page refresh and are always working to make our platform better. ~Paulina from Survicate MN Mariana N. Product Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Exceptional support & the best tool for surveys" November 13, 2025 5.0 Pros Survicate's support is impressive. They actually reach out to you if you have any pending issue or question. They'll just pop up asking if you still need help. I've never had that with any other tool, usually you're on your own until you submit a ticket and wait forever. The platform itself is pretty straightforward to use, too. I never got any official training when I started using it for work, and I'm not very "tech-oriented", but I figured it out in a few days. It's not one of those nightmare tools where you don't know where to start and need to open the FAQs every 5 minutes. And any time I did need to read their guides, I found them very "beginner-friendly" and helpful. I also really like that it's focused on what it does. It's not trying to be everything to everyone, "all-in-one"... It's just really, really good at surveys, in all shapes and forms. Everything feels solid and reliable. Bonus points for having a nice looking UI too - especially the reports, which are super easy to read and analyse. Cons I'm struggling to come up with anything major. If there's ever been an issue or something missing, their support team has been on it. Review Source Response from Survicate November 18, 2025 Hi there! Thank you so much for taking the time to review our platform. We're very happy to hear that your experience with Survicate has been nothing short of positive! PS, our Support team received your feedback and appreciates your words. Best ~ Ola from Surivcate VR Verified Reviewer Associate Product Marketing Manager Internet Used the software for: 6-12 months ### "Survicate Review" October 31, 2025 4.0 This has been my first survey tool that I've used in my career and I've found it very easy to learn and adapt to multiple scenarios. Pros I like how user friendly survicate is and how intuitive the analytics dashboard is. Also, how customizable the design of the surveys can be. Cons I've run into the scenario where I've wanted to run the same survey in different formats. For example, run the same survey as a link in emails and as a pop-up on the website, but I don't think you're able to aggregate the responses and analysis of those responses from both even if they are identical surveys. Review Source Response from Survicate November 3, 2025 Hi there! Thank you so much for taking the time to review Survicate, we're glad our tool has been intuitive and helpful. For analyzing responses and scores across mulitple surveys, you can use our Dashboards feature. Head to "Boards" on the left-hand-side panel and create your analysis widgets adding different survey questions, scores, or Insights Hub insights for 360-view across different surveys and easy analysis in one place. If you have any questions on Dashboards, we encourage you to get in touch with our Support team, they'd be happy to assist. You can also read more on our help center article on the topic here: https://help.survicate.com/en/articles/10502162-dashboards. We appreciate your feedback and are more than happy to help make Survicate even more efficient for you! CH Carol H. Product Manager Internet Used the software for: 1-2 years ### "A smooth use flow with survicate" December 11, 2025 5.0 The experience of creating and launching surveys is smooth and, as a user, the value is reached very quickly. The integration with Intercom makes it possible to reach customers with no effort. Pros It's really easy to use! I can create surveys in the morning and have insights about my customers by the evening. The "Insights" feature really helps analyze answers in text. Cons I have to export the data to cross analyze with customer's information. I wish I could do it directly. Review Source Response from Survicate January 16, 2026 Hi there! Thank you so much for taking the time to leave a review of Survicate. We very much appreciate your feedback, and are very glad to hear it's been bringing you the needed results. Feel free to vote on and submit new feature requests if you have any suggestions or would like to see anything specific in Survicate this year at https://board.survicate.com/. Thank you! Ola from Survicate HK Harun K. Salesforce Developer Retail Used the software for: I used a free trial ### "Happy to meet with Survicate" November 15, 2025 5.0 It was easy to use and easy to connect with Salesforce. Support team is very responsive i was able to get help whenever I neeeded. Pros Definitely deserves it cost. Easy to use good connection with Salesforce and also easy yo customize. Cons Can have salesforce app to connect with Salesforce. Also it would be good if it has link shortening option. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) High prices and difficulty on reporting. Review Source Response from Survicate November 18, 2025 Hi there! Thank you so much for taking the time to review Survicate, we really appreciate your feedback. Glad our platform and the integration with Salesforce has been satisfying. Best ~ Ola from Survicate PM Pritish M. IT Education PM Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Survicate Feedback" November 22, 2025 5.0 10/10 so far. The support team is so nice and helpful when it comes to in-survey support or testing out new features for free. Pros Template customization and the Survicate support team! It is a great tool and serves our needs very well. Cons I think more question types could be added. For example, if I want to add some instructions to a response, I use the thankyou message option as of now. I guess a dedicated instruction style message(and further customizations) could make more sense. Review Source Response from Survicate December 12, 2025 Hi there! Thanks so much for taking the time to review Survicate, we appreciate your feedback. Re: instructions to responses, you can try adding an 'introduction' to the questions you add in a survey, and add your help text there :) If you'd need any support or wish to pass on any feature requests, do not hesitate to reach out to our Support team directly! Best ~ Ola from Survicate AJ Alberto J. Product manager Telecommunications Used the software for: 1-2 years ### "Perfect for support and surveys" October 21, 2024 4.0 My overall experience with Survicate has been excellent. Its seamless integration with Intercom has allowed us to easily collect and analyze customer feedback directly within our communication flow. Setting up surveys is intuitive, and the variety of survey templates helps us quickly gather relevant insights. The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement. Additionally, the ability to target specific user segments ensures we’re collecting feedback from the right audience at the right time. Overall, Survicate has significantly enhanced our feedback collection process Pros It's very easy to use, intuitive, dynamic and friendly. With more options time to time. Cons Expensive. Sometimes the support is not always online. Reason for choosing Survicate Integration and friendly product. Support helped at the beginning. Switched from [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Integration and friendly product. Price at the beginning. Review Source Response from Survicate November 7, 2024 Hi Alberto, We appreciate your detailed review and are pleased that Survicate has significantly enhanced your feedback collection process. It's great to know that our integration with Intercom and the ability to target specific user segments are valuable to you. Thank you for your feedback; we're committed to ongoing improvements. ~Paulina from Survicate MB Mehdi B. Product Designer Consumer Services Used the software for: Less than 6 months ### "Great product" October 21, 2024 4.0 Pretty good. Small problem with bugs and data display, otherwise the tool is really good. Pros Very cool survey builder. That side of the app is pretty good especially as a designer who can use it make "prototype" and test the survey before using it. Cons Impossibility to add multiple apps on the same workspace. Since each app has it's own Amplitude Alternatives considered [UXCam](https://www.capterra.com/p/178249/Uxcam/)[Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Survicate Price and overall feature available like mobile easy integration, possibility to use the API, the way survey are created. Review Source Response from Survicate November 8, 2024 Hi Mehdi, Thank you for sharing your thoughts. It's great to hear that our survey builder is useful for creating prototypes and testing. We appreciate your feedback! ~Paulina from Survicate DR Damian R. Digital marketing specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great tool for collecting feedback both on web and app" August 14, 2024 5.0 At our company, we use Survicate to collect feedback from our users across our different sites, in different languages, both on the web and in the app. We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems. Pros Easy of use, pricing, versatility, scalability, support, integration with other tools, "topics" functionality... it was a great discovery for us and offers all we need for our end-user surveys. Cons For our necessities I have no complaints about it. Maybe more design options, but they release new features from time to time. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Versatility, functionalities, working for web and app environments. Review Source Response from Survicate August 22, 2024 Hi Damian, Thanks for the fantastic review. We're thrilled Survicate is working so well for your multilingual, multi-platform feedback needs. Love hearing how you're using our segmentation and integrating with screen recording - that's a powerful combo! We're always working on new design options, so stay tuned. Keep rocking those surveys! Survicate Team SY Savannah Y. Sr. Qualitative Researcher Financial Services Used the software for: 6-12 months ### "Helpful tool, great service" September 23, 2024 5.0 Overall, the experience is good but definitely has room to grow, especially with analysis. Pros I like the service! They are very helpful and prompt. Cons I want more analysis tools - crosstabs would be extremely helpful. Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[Delighted](https://www.capterra.com/p/157973/Delighted/) Cost of Qualtrics was prohibitive for our growth as a research team. Review Source Response from Survicate October 22, 2024 Hi Savannah, Thank you for your thoughtful review! We're delighted to hear you're enjoying our tool. Your feedback is very valuable - we're actively working on expanding our analytics capabilities. We appreciate you choosing Survicate for your research needs and are committed to growing our platform to better serve teams like yours. ~Paulina from Survicate RH Richard H. Data and Performance Manager Hospital & Health Care Used the software for: 1-2 years ### "Works for Us" December 23, 2024 5.0 Survicate does exactly what we need from a survey platform. Pros Our ability to constantly refine our survey offering and ease of downloading the necessary information. Cons We're lucky in that we do not have any ossues with this platform. Review Source Response from Survicate January 2, 2025 Hi Richard, Thank you for your feedback. We're glad Survicate meets your survey needs and makes managing your data easy. ~Paulina from Survicate NH Nabila H. Customer Success Team Lead Financial Services Used the software for: 1-2 years ### "Survicate| The creme of the creme in customer service" November 1, 2024 5.0 Easy, smooth and pleasant. The same familiar names throughout make it stands out by being there promptly and they show genuine care. They are decent people who remember you, not bots. It’s like a boutique service really. I am sold Pros Everything is easy and everyone is friendly Cons Maybe better insights but I can’t complain, Iove the app Review Source Response from Survicate November 13, 2024 Hi Nabila, Thank you for sharing your experience. It's wonderful to hear that you appreciate our team's efforts and that our service feels personalized to you. We value your feedback and are committed to improving our platform. ~Paulina from Survicate PG Pranav G. Product Manager E-Learning Used the software for: 6-12 months ### "Survicate helps me be closer to my users!" November 7, 2024 5.0 Pros Survicate makes survey creation and distribution incredibly easy with its intuitive interface and a variety of customizable templates. I love how quickly I can set up feedback surveys and gather actionable insights without any hassle. The integration with other platforms, especially for automated responses, has been a game-changer for us, allowing us to see real-time feedback without switching between multiple tools. Their targeting options are also very precise, ensuring we reach the right audience. The analytics dashboard is clear and insightful, making it simple to understand and act on customer feedback quickly. Cons Not very customisable + could leverage AI more. Review Source Response from Survicate November 13, 2024 Hi Pranav, Thank you for sharing your experience. It's great to hear that our intuitive interface and integrations have been helpful for you. We appreciate your feedback. ~Paulina from Survicate KG Kerrie G. Customer Experience Manager Financial Services Used the software for: 1-2 years ### "Really happy with product" October 21, 2024 4.0 Very positive, we just need to think of more ways to get people to fill them out Pros Really easy to set up surveys and it links the name and email from Helpscout Cons Found it hard to work out how to put email notifications on and it's not standard you have to manually set it up Review Source Response from Survicate November 7, 2024 Hi Kerrie, We appreciate your feedback and are glad to hear that setting up surveys has been easy for you and that the Helpscout integration is beneficial. Thank you for your input; we're always working to improve our platform. ~Paulina from Survicate SJ Sumir J. Senior Manager Financial Services Used the software for: 6-12 months ### "Survicate- Easy to setup & get quick answers soon" October 30, 2024 5.0 Pros It is really easy to setup the survey and get answers quickly. Cons Why do we need to contact support to transfer survey from feedback to live mode. Can we have more survey options like- additional routing instructions etc. Review Source Response from Survicate November 7, 2024 Hi Sumir! Thank you for your positive feedback. We're glad you find Survicate easy to set up and quick for getting answers. We appreciate your suggestions and we'll take them into consideration as we work on improvements. ~Paulina from Survicate IS Izabella S. Product Manager Education Management Used the software for: 1-2 years ### "User Friendly and efficient" October 21, 2024 5.0 Pros It's a very friendly interface! We can set up many surveys simultaneously and with different publics. Cons It is not possible to upload a list of users that will receive a survey on the platform Review Source Response from Survicate November 7, 2024 Hi Izabella, Thank you for your positive feedback. We're glad to hear that you find our interface user-friendly and efficient for setting up multiple surveys. We appreciate your input and are continuously working to enhance our platform. ~Paulina from Survicate CA Cagri A. Product Manaher Oil & Energy Used the software for: 1-2 years ### "Gets the job done + good customer support" October 21, 2024 5.0 Simple tool that gets the job done, with good price / value ratio and good customer support. Pros Very attentive customer support, with high knowledge of the technical aspects of the product. Cons Missing functionalities like auto-translating the user feedback text. Review Source Response from Survicate November 8, 2024 Hello Cagri, Thank you for your review. We're glad to hear that our customer support has been helpful to you. We appreciate your feedback and are committed to improving our product. ~Paulina from Survicate EN Erik N. Business Development Marketing and Advertising Used the software for: Less than 6 months ### "Broad feedback after 6 months of use from a buisness developers perspective" August 15, 2024 5.0 Pros Easy to use interface. Ability to get several different customer insights in one place. Good tools for analyzing results, outcomes and customer feedback. What I would be thinking about in this step is how can we help our clients to package insights in the best way to make it easy to communicate to the organisation? Great customer support. Proactive, helpful and good tools. I get the feeling you have thought through you own customer journey i the help phase. Proactive product development. New and relevant features are released. I believe the step towards using AI to analyze large sets of customer feedback is the right strategic step for you product. Cons Not much. Small thing: for some reason I have to log-in every by typing my email manually. A "remember me" function in the log-in step would be nice. Review Source Response from Survicate August 22, 2024 Hi Erik, Thanks for the great review! We're thrilled you're finding Survicate useful. Love your idea about packaging insights - we'll definitely look into that. Keep the feedback coming! Survicate Team PS Pedro S. Product Marketing Lead Information Technology and Services Used the software for: 2+ years ### "Easy to use and amazing support!" August 21, 2024 5.0 Great experience overall, whenever we had a difficulty they were always there to help, and that's an extremely important piece for our overall happiness with Survicate Pros How easy it's to display the survey and gather feedback for our app + their support is incredible. Cons Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved. Review Source Response from Survicate August 27, 2024 Hi Pedro, Thanks for the great review! Thrilled you find Survicate easy to use and our support top-notch. Glad we improved the date segmentation for you. We'll keep working to keep you happy! Survicate Team AG Agustin G. Implementation manager Financial Services Used the software for: Less than 6 months ### "Happy customer review" August 13, 2024 5.0 all in all I'm pretty satisfied with Survicate, they do what they say, the customer support is definitely out of this world and one of their strengths. Pros The UI is amazing, super easy to understand and the AI to create new surveys is an interesting new feature. Cons I had some feedback on some features but it looks like they might take some time to implement them. Also, the fact that you loose you can't pool a report from all the surveys together is not ideal. I feel they can improve the reporting part and the integration with ZD so that you could have all in Explore. Review Source Response from Survicate August 14, 2024 Hi Agustin! Thank you so much for your review and suggestions on how we can improve. We'll definitely consider those. We're thrilled to hear you like our tool and that the new AI features have been helpful. Here's to many more valuable customer insights! GF Giulio F. Service designer Accounting Used the software for: 1-2 years ### "A solid survey maker" August 19, 2024 4.0 Overall the experience is pretty solid. I created numerous surveys and never had a problem with the responses. The way the responses are analyzed is also easy to understand. Pros I like that it's pretty easy to create and change a survey that looks good both on desktop and mobile Cons Sometimes is not that easy to understand how to implement the survey on a page. Review Source Response from Survicate August 27, 2024 Hi Giulio, Thanks for the great feedback. Glad you're finding survey creation easy and the results analysis clear. We'll work on simplifying the implementation process. Appreciate your input! Survicate Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.