--- title: "Survicate Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Survicate the right Customer Satisfaction solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132914/Survicate/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-02" --- Survicate 4.6 (100) [View alternatives](https://www.capterra.com/p/132914/Survicate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 2nd, 2026 # Reviews of Survicate Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RE Rodrigo E Product DesignerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Creating fully integrated surveys in my platform is simple, fast, and seamless for every user today, including features for Learning Curve, Review Feedback, and Template Customization.“ November 14, 2025 Luciana G Product DesignerE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them.“ January 8, 2025 AC Artiom C Android DeveloperAccounting, 201 - 500 employeesUsed the software for: More than 2 years. “Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)“ December 10, 2024 HK Hillary K Community ManagerEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “We started so long ago, but the prices have gone up for various packages and that can get frustrating not getting some details.“ January 12, 2025 MS María S Software Engineering ManagerE-Learning, 51 - 200 employeesUsed the software for: More than 2 years. “With Survicate, we can also create advertising banners in very little time, specifying the target audience we want to reach.“ November 14, 2024 Luciana G Product DesignerE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “This means Ill need to open support ticket, which is frustating.“ January 8, 2025 AC Artiom C Android DeveloperAccounting, 201 - 500 employeesUsed the software for: More than 2 years. “We started to use survicate to collect some user experience with our app and for the moment we are very satisfied with all the spectre of the features that survicate can offer us.“ December 10, 2024 Luciana G Product DesignerE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Additionally, im currently experiencing a lack of responses to surveys, and im not sure why.“ January 8, 2025 ## Showing most helpful reviews Showing 1-25 of 100 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer IT Business Partner Used the software for: 1-3 years ### "Survicate is the best survey app we've integrated with Salesforce" January 12, 2026 5.0 I love the survey builder, very easy to use. Templates are also available that help make our process efficient. I also love how easy it is to navigate the platform. Reports and analytics help us analyze our survey data. Pros Survicate's user interface is easy to configure and very intuitive compared to the previous survey apps we were using. It is also not expensive. It integrates seamlessly with our CRM. Also, their customer support is superb! I have the best experience with their tech support who was knowledgeable and got my issue fixed in a jiffy. Cons We were new to the app, so it took us a few moments to get things up. However, their support team was very easy to contact which made our transition to their app very convenient. Review Source R Reviewer Product Manager Used the software for: 1-3 years ### "A smooth use flow with survicate" December 19, 2025 5.0 The experience of creating and launching surveys is smooth and, as a user, the value is reached very quickly. The integration with Intercom makes it possible to reach customers with no effort. Pros It's really easy to use! I can create surveys in the morning and have insights about my customers by the evening. The "Insights" feature really helps analyze answers in text. Cons I have to export the data to cross analyze with customer's information. I wish I could do it directly. Review Source R Reviewer Community Manager Used the software for: Less than 1 year ### "Survicate Braze Experience" November 26, 2025 5.0 So far I have not had major complaints. Just small things here and there that had to be cleared out. The support I received from Survicate however was a top notch! Pros Easy to use at affordable price. It has a lot of integration and pretty good in-built AI for analysis of responses. Cons UI can be improved a bit, when you try to open multiple surveys at once it breaks and opens the same survey multiple times Review Source R Reviewer IT Education PM Used the software for: Less than 1 year ### "Survicate Feedback" November 26, 2025 5.0 10/10 so far. The support team is so nice and helpful when it comes to in-survey support or testing out new features for free. Pros Template customization and the Survicate support team! It is a great tool and serves our needs very well. Cons I think more question types could be added. For example, if I want to add some instructions to a response, I use the thankyou message option as of now. I guess a dedicated instruction style message(and further customizations) could make more sense. Review Source Verified Reviewer Product Designer Used the software for: 3-5 years ### "Agility in extracting insights from our clients." November 25, 2025 5.0 I'm very satisfied; I'm a product designer, and we love launching various quantitative surveys to understand our users' pain points. Survicate's reports are great for making quick decisions. Pros Creating fully integrated surveys in my platform is simple, fast, and seamless for every user today, including features for Learning Curve, Review Feedback, and Template Customization. Cons Ability to run image-based A/B tests easily and effectively across campaigns and workflows. Right on Review Source R Reviewer Salesforce Developer Used the software for: I used a free trial ### "Happy to meet with Survicate" November 18, 2025 5.0 It was easy to use and easy to connect with Salesforce. Support team is very responsive i was able to get help whenever I neeeded. Pros Definitely deserves it cost. Easy to use good connection with Salesforce and also easy yo customize. Cons Can have salesforce app to connect with Salesforce. Also it would be good if it has link shortening option. Review Source R Reviewer Product Marketing Specialist Used the software for: 1-3 years ### "Exceptional support & the best tool for surveys" November 14, 2025 5.0 Pros Survicate's support is impressive. They actually reach out to you if you have any pending issue or question. They'll just pop up asking if you still need help. I've never had that with any other tool, usually you're on your own until you submit a ticket and wait forever. The platform itself is pretty straightforward to use, too. I never got any official training when I started using it for work, and I'm not very "tech-oriented", but I figured it out in a few days. It's not one of those nightmare tools where you don't know where to start and need to open the FAQs every 5 minutes. And any time I did need to read their guides, I found them very "beginner-friendly" and helpful. I also really like that it's focused on what it does. It's not trying to be everything to everyone, "all-in-one"... It's just really, really good at surveys, in all shapes and forms. Everything feels solid and reliable. Bonus points for having a nice looking UI too - especially the reports, which are super easy to read and analyse. Cons I'm struggling to come up with anything major. If there's ever been an issue or something missing, their support team has been on it. Review Source Manish L. Manager Used the software for: Less than 1 year 4.5 November 5, 2026 AI summary based on a full review Survicate provides valuable insights into customer opinions through its multichannel survey capabilities, helping teams identify areas for improvement. The main drawback is that certain useful features require a higher subscription level, which can impact budget considerations. Log in to unlock the full review, detailed ratings, and pros & cons R Reviewer Customer Experience Manager Used the software for: Less than 1 year ### "10/10 for Survicate " September 17, 2024 5.0 We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful. Pros We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform. It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace. Cons I haven't come across anything that I've not been happy with or found a workaround for. Review Source R Reviewer Product Operations Specialist Used the software for: Less than 1 year ### "Great tool!!" November 11, 2024 4.0 overall, its great!! thy customer support is great , the resources are valuable for quick fixes and questions. our CSM is very helpful as well which makes it easier to fix any issues. The product team at Survicate take customer feedback seriously and incorporate change quickly which is great! Pros In-product feedback surveys! very few survey tools out there have this feature at the price point Survicate offers. Cons The UI/UX could be better! additionally, having a feature to control what the dashboard of a particular survey should look like is needed. Review Source VR Verified Reviewer Chef de Produit Marketing Relationnel Used the software for: Less than 1 year ### "Feedback one year later" November 30, 2018 3.0 Pros Reactivity of support Design to build survey > easy Cons No synchronisation with our CRM at the begining Some small bugs Review Source R Reviewer Senor Marketing and CRM Coordinator Used the software for: 3-5 years ### "Survicate integrates well within our marketing efforts" October 28, 2024 5.0 I am very pleased with Survicate, but I notice that many competitors are emerging in the market. It is essential to listen to your clients and continue evolving the platform without putting pressure on them to increase prices. Survicate has been seamlessly integrated into our marketing efforts, and we can share logins across the company with different levels of access. Pros Integration with ActiveCampaign and the template library. The usage of the tool is very easy. Cons We are currently on a legacy pricing plan, which restricts our access to many features. Survicate requires us to upgrade to access these features, effectively doubling our current costs. I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner. Additionally, we are experiencing issues with duplicate survey responses, which are also being captured by the chatbot. Cleaning up these duplicates is currently a manual process, and I feel there should be better solutions within the tool. It would be helpful to add a sorting filter that brings all duplicate survey responses together, rather than requiring us to go through all answers to identify them. Improvements are needed in this area, such as the ability to remove or exclude duplicate responses and a better system for identifying chatbot inputs. Review Source VR Verified Reviewer Associate Product Marketing Manager Used the software for: Less than 1 year ### "Survicate Review" November 3, 2025 4.0 This has been my first survey tool that I've used in my career and I've found it very easy to learn and adapt to multiple scenarios. Pros I like how user friendly survicate is and how intuitive the analytics dashboard is. Also, how customizable the design of the surveys can be. Cons I've run into the scenario where I've wanted to run the same survey in different formats. For example, run the same survey as a link in emails and as a pop-up on the website, but I don't think you're able to aggregate the responses and analysis of those responses from both even if they are identical surveys. Review Source R Reviewer Admin Assistant Used the software for: 1-3 years ### "Liezel from Kickon" November 13, 2024 5.0 In general, I think Surivate is a good platform to conduct company's survey and to get feedback from customers and your staff. Pros The Survicate support team is very helpful with any of your concern. The team is kind and approachable. Cons Time zone might have an impact when you have query/concern Review Source R Reviewer Sr. Data Science Analyst and CRM ADMIN Used the software for: Less than 1 year ### "Fast Responsive support in resolving issue." September 5, 2024 5.0 Great!! The kind of patience and support provided was very appreciable Pros Help desk support for my issues and providing continues support. specially Anastasiia, & Daniela UI and Guides. Cons There are not much option to play with Font and subject body within for normal user who don't know backend coding. Review Source R Reviewer Principal Used the software for: Less than 1 year ### "Really happy with Survicate" October 28, 2024 5.0 Very positive. The Salesforce integration works well and it is nice and easy to design the surveys. Pros The platform performs as advertised, but the thing that makes Survicate stand out is the support if you have questions. The employees there are very knowledgeable and have been able to solve each challenges I've had. Cons There were a couple of issues with email security software duplicating responses to surveys. Survicate was able to help me resolve them, but it would have been nice to know what was a potential issue when I was earlier in the survey design process. Review Source R Reviewer Product Manager Used the software for: 1-3 years ### "Intuitive and sleek " August 16, 2024 5.0 Pros Very intuitive to use, possible to create good looking in-product surveys (compared to other providers) Cons We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule) Review Source R Reviewer Sr. Qualitative Researcher Used the software for: Less than 1 year ### "Helpful tool, great service" October 3, 2024 5.0 Overall, the experience is good but definitely has room to grow, especially with analysis. Pros I like the service! They are very helpful and prompt. Cons I want more analysis tools - crosstabs would be extremely helpful. Review Source Lisa H. Product Manager Used the software for: Less than 1 year ### "Great survey product " October 28, 2024 5.0 Pros you can use it as a web overlay on your website as well as a link you can share. Cons That if you want to create different kinds of surveys (web overlay + link sharing) that these have to be 2 distinct surveys instead of the same survey Review Source R Reviewer Head of CRM Used the software for: Less than 1 year ### "Survicate Review" November 5, 2024 5.0 Pros It's simplicity of use. Very easy integration with Customer.io Can update customer's attributes based on the responses. Cons A direct integration in more CRM systems would be great (and not through Zapier). Review Source R Reviewer Product manager Used the software for: Less than 1 year ### "Easy to use survey tool and proactive and knowledgeable customer success team" December 24, 2024 5.0 Pros It is very easy to create and launch surveys on Survicate. There are ready to use templates and it is easy to use various type of questions and logic in the surveys. Also the customer success team is very knowledgeable and reaches out proactively with advice on how to improve your use of the survey tool. Cons The AI analysis tool needs improvement, as it is not very accurate in analyzing a qualitative output. Review Source Vincent C. Growth Used the software for: 1-3 years ### "Simple to use survey tool with good customer support" December 12, 2024 4.0 Simple to use survey tool with good customer support Pros Setting up surveys in multiple formats is simple and intuitive. Great customer support team Cons Limited reporting and analysis within the platform. Exporting data requires you export everything Review Source Pranav G. Product Manager Used the software for: Less than 1 year ### "Survicate helps me be closer to my users!" November 13, 2024 5.0 Pros Survicate makes survey creation and distribution incredibly easy with its intuitive interface and a variety of customizable templates. I love how quickly I can set up feedback surveys and gather actionable insights without any hassle. The integration with other platforms, especially for automated responses, has been a game-changer for us, allowing us to see real-time feedback without switching between multiple tools. Their targeting options are also very precise, ensuring we reach the right audience. The analytics dashboard is clear and insightful, making it simple to understand and act on customer feedback quickly. Cons Not very customisable + could leverage AI more. Review Source R Reviewer CRO Manager Used the software for: 1-3 years ### "A brilliant, intuitive survey tool for digital marketers of all levels." August 26, 2024 5.0 No matter your level of digital expertise, Survicate stands out as an exceptional survey tool. It’s intuitive, fully customisable, and backed by outstanding customer support. Pros Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments. Cons The mobile survey design could be improved. Review Source KG Kerrie G. Customer Experience Manager Used the software for: 1-3 years ### "Really happy with product" October 28, 2024 4.0 Very positive, we just need to think of more ways to get people to fill them out Pros Really easy to set up surveys and it links the name and email from Helpscout Cons Found it hard to work out how to put email notifications on and it's not standard you have to manually set it up Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.