# Survicate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Survicate the right Customer Experience solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132914/Survicate/reviews --- Survicate 4.6 (99) [View alternatives](https://www.capterra.com/p/132914/Survicate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Survicate Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RE Rodrigo E Product DesignerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Creating fully integrated surveys in my platform is simple, fast, and seamless for every user today, including features for Learning Curve, Review Feedback, and Template Customization.“ November 14, 2025 Luciana G Product DesignerE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them.“ January 8, 2025 DR Damian R Digital marketing specialistTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems.“ August 14, 2024 AP Abhishek P Sr. Data Science Analyst and CRM ADMINHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months. “There are not much option to play with Font and subject body within for normal user who don't know backend coding.“ August 29, 2024 AC Artiom C Android DeveloperAccounting, 201 - 500 employeesUsed the software for: More than 2 years. “Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)“ December 10, 2024 SB Serenella B Research DirectorFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “I need to copy and paste each individual ID which is impossible and time consuming.“ October 21, 2024 AJ Alberto J Product managerTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement.“ October 21, 2024 NG Niklas G BU HeadInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Hard to adjust the look of the survey if you do not want to use the standard template.“ August 23, 2024 ## Showing most helpful reviews Showing 1-25 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julio V. Head Of Information Technology Financial Services Used the software for: 1-2 years ### "A strategic partner for IT teams" October 22, 2024 5.0 We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs of each team or project. It's also invaluable for evaluating new tools and technologies, measuring team efficiency, and optimizing support processes, making it an indispensable tool for our teams. Pros Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations. Cons I don't have any negative comments to raise. Review Source Response from Survicate November 7, 2024 Hello Julio! Thank you for your excellent review. We're delighted to hear that Survicate has become a strategic partner for your IT teams, helping you turn data into actionable insights. We appreciate your support. ~Paulina from Survicate KL Katie L. UX Researcher Food & Beverages Used the software for: 2+ years ### "Survicate Review" November 14, 2024 5.0 Pros They have a great customer service team who is always able to help. Creating and analysing surveys is easy and intuitive Cons To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one. Alternatives considered [SMG](https://www.capterra.com/p/234717/SMG/) Reason for choosing Survicate The quality of the in product surveys and analysis pages were better in Survicate Review Source Response from Survicate November 21, 2024 Hi Katie, Thanks for your review! We're really pleased to hear that our customer service team and intuitive survey tools are meeting your needs. Thank you for your feedback; we're always looking to improve. ~Paulina from Survicate VR Verified Reviewer Chef de Produit Marketing Relationnel Food Production Used the software for: 6-12 months ### "Feedback one year later" November 28, 2018 3.0 Pros Reactivity of support Design to build survey > easy Cons No synchronisation with our CRM at the begining Some small bugs Review Source Response from Survicate April 23, 2021 Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com And as always, feel free to let us know if we can help you in any other way! AJ Alberto J. Product manager Telecommunications Used the software for: 1-2 years ### "Perfect for support and surveys" October 21, 2024 4.0 My overall experience with Survicate has been excellent. Its seamless integration with Intercom has allowed us to easily collect and analyze customer feedback directly within our communication flow. Setting up surveys is intuitive, and the variety of survey templates helps us quickly gather relevant insights. The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement. Additionally, the ability to target specific user segments ensures we’re collecting feedback from the right audience at the right time. Overall, Survicate has significantly enhanced our feedback collection process Pros It's very easy to use, intuitive, dynamic and friendly. With more options time to time. Cons Expensive. Sometimes the support is not always online. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Survicate Integration and friendly product. Support helped at the beginning. Switched from [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Integration and friendly product. Price at the beginning. Review Source Response from Survicate November 7, 2024 Hi Alberto, We appreciate your detailed review and are pleased that Survicate has significantly enhanced your feedback collection process. It's great to know that our integration with Intercom and the ability to target specific user segments are valuable to you. Thank you for your feedback; we're committed to ongoing improvements. ~Paulina from Survicate TC Tarnika C. Product Operations Specialist Automotive Used the software for: 6-12 months ### "Great tool!!" November 5, 2024 4.0 overall, its great!! thy customer support is great , the resources are valuable for quick fixes and questions. our CSM is very helpful as well which makes it easier to fix any issues. The product team at Survicate take customer feedback seriously and incorporate change quickly which is great! Pros In-product feedback surveys! very few survey tools out there have this feature at the price point Survicate offers. Cons The UI/UX could be better! additionally, having a feature to control what the dashboard of a particular survey should look like is needed. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Survicate chaep + integratin with smartlook was a crucil factor Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Data laws as per GDPR chaged and the cost was very high Review Source Response from Survicate November 13, 2024 Hi Tarnika, Thank you for sharing your experience with our in-product feedback surveys and for your kind words about our customer support. We appreciate your feedback on the UI/UX and dashboard features and are always looking to improve. ~Paulina from Survicate LG Lisi G. Product Director Marketing and Advertising Used the software for: 2+ years ### "Love the ease of Survicate" November 24, 2024 4.0 I love how easy it is to use and address our B2B product needs. Pros how easy it is to use. they think through your use cases and have lots of features to help you with adoption and reporting Cons it keeps wanting me to refresh the page too often Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) much more professional and easy to get started Review Source Response from Survicate December 4, 2024 Hi Lisi, Thank you for your review. We're happy to hear that Survicate is meeting your B2B needs and that you find it professional and easy to use. We appreciate your feedback about the page refresh and are always working to make our platform better. ~Paulina from Survicate GN Gretchen N. Director Research Used the software for: Less than 6 months ### "Easy to use survey tool & attentive support team" December 9, 2024 4.0 Pros Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features. Cons Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible. Switched from [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) Lyssna was too expensive and has sneaky pricing plans for longer surveys. Review Source Response from Survicate December 12, 2024 Hi, Thank you for your review. We're happy to hear that you find Survicate easy to use and appreciate our customer service and features like analytics and AI templates. We value your feedback and are always working to improve our platform. ~Paulina from Survicate LT Liezel T. Admin Assistant Hospitality Used the software for: 1-2 years ### "Liezel from Kickon" November 6, 2024 5.0 In general, I think Surivate is a good platform to conduct company's survey and to get feedback from customers and your staff. Pros The Survicate support team is very helpful with any of your concern. The team is kind and approachable. Cons Time zone might have an impact when you have query/concern Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) It's a Management's decision. I am unsure but I think they needed something that's easy to use. Review Source Response from Survicate November 13, 2024 Hi Liezel, Thank you for your feedback. It's great to hear that our support team has been helpful and approachable. We value your input and are always working to improve our services. ~Paulina from Survicate MN Mariana N. Product Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Exceptional support & the best tool for surveys" November 13, 2025 5.0 Pros Survicate's support is impressive. They actually reach out to you if you have any pending issue or question. They'll just pop up asking if you still need help. I've never had that with any other tool, usually you're on your own until you submit a ticket and wait forever. The platform itself is pretty straightforward to use, too. I never got any official training when I started using it for work, and I'm not very "tech-oriented", but I figured it out in a few days. It's not one of those nightmare tools where you don't know where to start and need to open the FAQs every 5 minutes. And any time I did need to read their guides, I found them very "beginner-friendly" and helpful. I also really like that it's focused on what it does. It's not trying to be everything to everyone, "all-in-one"... It's just really, really good at surveys, in all shapes and forms. Everything feels solid and reliable. Bonus points for having a nice looking UI too - especially the reports, which are super easy to read and analyse. Cons I'm struggling to come up with anything major. If there's ever been an issue or something missing, their support team has been on it. Review Source Response from Survicate November 18, 2025 Hi there! Thank you so much for taking the time to review our platform. We're very happy to hear that your experience with Survicate has been nothing short of positive! PS, our Support team received your feedback and appreciates your words. Best ~ Ola from Surivcate VR Verified Reviewer Associate Product Marketing Manager Internet Used the software for: 6-12 months ### "Survicate Review" October 31, 2025 4.0 This has been my first survey tool that I've used in my career and I've found it very easy to learn and adapt to multiple scenarios. Pros I like how user friendly survicate is and how intuitive the analytics dashboard is. Also, how customizable the design of the surveys can be. Cons I've run into the scenario where I've wanted to run the same survey in different formats. For example, run the same survey as a link in emails and as a pop-up on the website, but I don't think you're able to aggregate the responses and analysis of those responses from both even if they are identical surveys. Review Source Response from Survicate November 3, 2025 Hi there! Thank you so much for taking the time to review Survicate, we're glad our tool has been intuitive and helpful. For analyzing responses and scores across mulitple surveys, you can use our Dashboards feature. Head to "Boards" on the left-hand-side panel and create your analysis widgets adding different survey questions, scores, or Insights Hub insights for 360-view across different surveys and easy analysis in one place. If you have any questions on Dashboards, we encourage you to get in touch with our Support team, they'd be happy to assist. You can also read more on our help center article on the topic here: https://help.survicate.com/en/articles/10502162-dashboards. We appreciate your feedback and are more than happy to help make Survicate even more efficient for you! YL Yannick L. Salesforce Admin Financial Services Used the software for: Less than 6 months ### "Great quality for the price" October 21, 2024 4.0 Pros The tool is easy to set up and pricing is competitive Cons Some small issues with integrating with Salesforce Switched from [GetFeedback](https://www.capterra.com/p/133180/GetFeedback/) Mostly because pricing was too high with our previous tool Review Source Response from Survicate November 8, 2024 Hi Yannick, Thank you for sharing your thoughts. We're happy to hear that you find our tool easy to set up and that our pricing meets your needs. Your feedback is important to us, and we're committed to continuous improvement. ~Paulina from Survicate SY Savannah Y. Sr. Qualitative Researcher Financial Services Used the software for: 6-12 months ### "Helpful tool, great service" September 23, 2024 5.0 Overall, the experience is good but definitely has room to grow, especially with analysis. Pros I like the service! They are very helpful and prompt. Cons I want more analysis tools - crosstabs would be extremely helpful. Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[Delighted](https://www.capterra.com/p/157973/Delighted/) Cost of Qualtrics was prohibitive for our growth as a research team. Review Source Response from Survicate October 22, 2024 Hi Savannah, Thank you for your thoughtful review! We're delighted to hear you're enjoying our tool. Your feedback is very valuable - we're actively working on expanding our analytics capabilities. We appreciate you choosing Survicate for your research needs and are committed to growing our platform to better serve teams like yours. ~Paulina from Survicate JL Josh L. Senior Manager, Research and Insights Financial Services Used the software for: 6-12 months ### "An amazing tool supported by an incredible team! " August 14, 2024 5.0 Pros Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible! Cons Missing some additional features at present like custom skip logic, though it is on the roadmap! Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) Pricing and integrations of Survicate were better Review Source Response from Survicate August 22, 2024 Hi Josh, Thanks for the awesome review. We're thrilled you're loving Survicate and our support team. We hear you on the custom skip logic - we'll look into it. We'll keep working to wow you! Cheers, Survicate Team AC Artiom C. Android Developer Accounting Used the software for: 2+ years ### "Perfect tool for getting quick feedback from your customers " December 10, 2024 5.0 We started to use survicate to collect some user experience with our app and for the moment we are very satisfied with all the spectre of the features that survicate can offer us. Pros Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!) Cons For now didn't found any reasonable problems, the SDK is under active development. Review Source Response from Survicate December 12, 2024 Hi Artiom, Thank you for your fantastic review. We're thrilled to hear that Survicate is helping you collect valuable user feedback and that our support and integrations are making a difference. We're here to assist you anytime. ~Paulina from Survicate CP César P. Chanel monitoring analyst Insurance Used the software for: 2+ years ### "A complete tool for measuring experience" October 25, 2024 5.0 Pros It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module Cons Currently it's unavailable for some apps that use older platforms Review Source Response from Survicate November 7, 2024 Hi César! Thank you for your wonderful review. We're pleased to hear that our tool meets your needs for customer and user experience measurement, and that you're finding value in our new AI features. We appreciate your feedback and are always looking to improve. ~Paulina from Survicate NH Nabila H. Customer Success Team Lead Financial Services Used the software for: 1-2 years ### "Survicate| The creme of the creme in customer service" November 1, 2024 5.0 Easy, smooth and pleasant. The same familiar names throughout make it stands out by being there promptly and they show genuine care. They are decent people who remember you, not bots. It’s like a boutique service really. I am sold Pros Everything is easy and everyone is friendly Cons Maybe better insights but I can’t complain, Iove the app Review Source Response from Survicate November 13, 2024 Hi Nabila, Thank you for sharing your experience. It's wonderful to hear that you appreciate our team's efforts and that our service feels personalized to you. We value your feedback and are committed to improving our platform. ~Paulina from Survicate PG Pranav G. Product Manager E-Learning Used the software for: 6-12 months ### "Survicate helps me be closer to my users!" November 7, 2024 5.0 Pros Survicate makes survey creation and distribution incredibly easy with its intuitive interface and a variety of customizable templates. I love how quickly I can set up feedback surveys and gather actionable insights without any hassle. The integration with other platforms, especially for automated responses, has been a game-changer for us, allowing us to see real-time feedback without switching between multiple tools. Their targeting options are also very precise, ensuring we reach the right audience. The analytics dashboard is clear and insightful, making it simple to understand and act on customer feedback quickly. Cons Not very customisable + could leverage AI more. Review Source Response from Survicate November 13, 2024 Hi Pranav, Thank you for sharing your experience. It's great to hear that our intuitive interface and integrations have been helpful for you. We appreciate your feedback. ~Paulina from Survicate VC Vince C. Growth Financial Services Used the software for: 1-2 years ### "Simple to use survey tool with good customer support" December 11, 2024 4.0 Simple to use survey tool with good customer support Pros Setting up surveys in multiple formats is simple and intuitive. Great customer support team Cons Limited reporting and analysis within the platform. Exporting data requires you export everything Review Source Response from Survicate December 12, 2024 Hi Vince, Thank you for your feedback. We're happy to hear that you find Survicate easy to use and appreciate our customer support. We understand your concerns about reporting and data export and are continually working to improve these features. ~Paulina from Survicate SB Serenella B. Research Director Financial Services Used the software for: 2+ years ### "Survicate Feedback" October 21, 2024 4.0 All good a part from the Cons that I mentioned Pros Easy to use. Support always available. Immediate results. Cons If I need to send a survey to a specific group of users (let's say 1000 specific user IDs), I can't enter a bulk of IDs into Survicate. I need to copy and paste each individual ID which is impossible and time consuming. Please solve this issue. Review Source Response from Survicate November 7, 2024 Hi Serenella, Thank you for your feedback. We're glad to hear that you find Survicate easy to use with immediate results. We appreciate your input and are continuously working to improve our platform. ~Paulina from Survicate BG Brendan G. iOS Engineer Computer Software Used the software for: Less than 6 months ### "Easy setup, almost excellent" October 22, 2024 4.0 Survicate was very easy to set up and create a survey. Running the survey and viewing the results was also a pleasant experience. There are a few missing features that would elevate Survicate to be a truly excellent product. Pros As an iOS developer the iOS documentation for setting up in app surveys was very clear and made running the first survey really easy. Cons There are two features I feel are missing that would make the experience even better. The first is for iOS in app surveys a way to detect that a user is about to be a given a survey and have the ability to not show it in that moment if they user is doing something else more important. The second being a way to make free text questions mandatory. Review Source Response from Survicate November 7, 2024 Hi Brendan, We appreciate you sharing your feedback. It's great to know that our iOS documentation made it easy for you to set up your first survey. Thank you for your suggestions; we're committed to improving our product. ~Paulina from Survicate DO Doga O. Product Manager Consumer Services Used the software for: Less than 6 months ### "Overall, great product." October 21, 2024 4.0 Overall, I really like it. It is easy to use and really useful for user researches. I'm 100% recommending if you are working with multiple applications. Pros Ability to launch fast surveys with SDK. Cons Having to add spaces for every new application that we work. This is a huge additional cost. Review Source Response from Survicate November 8, 2024 Hi Doga, We appreciate you taking the time to share your thoughts on Survicate. It's good to know that you find it easy to use and valuable for user research. Thank you for your feedback and suggestions. ~Paulina from Survicate AW Adam W. Lead Engineer Internet Used the software for: 1-2 years ### "Survicate - Great Survey Tool for Mobile!" August 14, 2024 5.0 Overall a really great experience and would 100% use it again in a future project Pros Survicate makes it really easy for us to get feedback on the fly without new deployments on mobile (we use React Native). Its been invaluable at getting fast feedback Cons We face occasional problems with newer technologies such as React Native, and Zapier but once we raised them to Survicate they did resolve them :) Review Source Response from Survicate August 22, 2024 Hi Adam, Thanks for the great review. Glad we're helping you get quick mobile feedback with React Native. We appreciate your patience with occasional tech issues and always aim to resolve them fast. Your "100% would use again" means a lot! Survicate Team CH Chris H. Survey Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Survey guy at Balance of Nature" August 14, 2024 5.0 I have had a pleasant overall experience and really enjoy using this tool. Pros I like how accommodating the staff is and how they are always looking for ways to improve the product. Cons I wish there were style customization options in the analyze dashboard. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Was not robust enough for what we needed. Review Source Response from Survicate August 22, 2024 Hi Chris, Thanks for the great feedback. We're glad you're enjoying Survicate and find our team accommodating. Noted on the analyze dashboard customization - we'll add that to our list. Keep the ideas coming! Survicate Team GF Giulio F. Service designer Accounting Used the software for: 1-2 years ### "A solid survey maker" August 19, 2024 4.0 Overall the experience is pretty solid. I created numerous surveys and never had a problem with the responses. The way the responses are analyzed is also easy to understand. Pros I like that it's pretty easy to create and change a survey that looks good both on desktop and mobile Cons Sometimes is not that easy to understand how to implement the survey on a page. Review Source Response from Survicate August 27, 2024 Hi Giulio, Thanks for the great feedback. Glad you're finding survey creation easy and the results analysis clear. We'll work on simplifying the implementation process. Appreciate your input! Survicate Team VR Verified Reviewer Web Content Specialist Building Materials Used the software for: Less than 6 months ### "satisfactory survey software " October 16, 2018 4.0 I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly. Pros You can integrate contact forms directly onto your website with this software. Cons From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature. Review Source Response from Survicate April 23, 2021 Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way! Similar Products Featured ## Related categories [NPS](https://www.capterra.com/nps-software/)[Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.