--- title: "Survicate Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Survicate the right Customer Experience solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132914/Survicate/reviews/" page_type: "reviews" language: "en" --- Survicate 4.6 (99) [View alternatives](https://www.capterra.com/p/132914/Survicate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Survicate Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RE Rodrigo E Product DesignerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Creating fully integrated surveys in my platform is simple, fast, and seamless for every user today, including features for Learning Curve, Review Feedback, and Template Customization.“ November 14, 2025 Luciana G Product DesignerE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them.“ January 8, 2025 DR Damian R Digital marketing specialistTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems.“ August 14, 2024 AP Abhishek P Sr. Data Science Analyst and CRM ADMINHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months. “There are not much option to play with Font and subject body within for normal user who don't know backend coding.“ August 29, 2024 AC Artiom C Android DeveloperAccounting, 201 - 500 employeesUsed the software for: More than 2 years. “Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)“ December 10, 2024 SB Serenella B Research DirectorFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “I need to copy and paste each individual ID which is impossible and time consuming.“ October 21, 2024 AJ Alberto J Product managerTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement.“ October 21, 2024 NG Niklas G BU HeadInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Hard to adjust the look of the survey if you do not want to use the standard template.“ August 23, 2024 ## Showing most helpful reviews Showing 1-25 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julio V. Head Of Information Technology Financial Services Used the software for: 1-2 years ### "A strategic partner for IT teams" October 22, 2024 5.0 We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs of each team or project. It's also invaluable for evaluating new tools and technologies, measuring team efficiency, and optimizing support processes, making it an indispensable tool for our teams. Pros Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations. Cons I don't have any negative comments to raise. Review Source Response from Survicate November 7, 2024 Hello Julio! Thank you for your excellent review. We're delighted to hear that Survicate has become a strategic partner for your IT teams, helping you turn data into actionable insights. We appreciate your support. ~Paulina from Survicate KL Katie L. UX Researcher Food & Beverages Used the software for: 2+ years ### "Survicate Review" November 14, 2024 5.0 Pros They have a great customer service team who is always able to help. Creating and analysing surveys is easy and intuitive Cons To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one. Alternatives considered [SMG](https://www.capterra.com/p/234717/SMG/) Reason for choosing Survicate The quality of the in product surveys and analysis pages were better in Survicate Review Source Response from Survicate November 21, 2024 Hi Katie, Thanks for your review! We're really pleased to hear that our customer service team and intuitive survey tools are meeting your needs. Thank you for your feedback; we're always looking to improve. ~Paulina from Survicate VR Verified Reviewer Chef de Produit Marketing Relationnel Food Production Used the software for: 6-12 months ### "Feedback one year later" November 28, 2018 3.0 Pros Reactivity of support Design to build survey > easy Cons No synchronisation with our CRM at the begining Some small bugs Review Source Response from Survicate April 23, 2021 Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com And as always, feel free to let us know if we can help you in any other way! TC Tarnika C. Product Operations Specialist Automotive Used the software for: 6-12 months ### "Great tool!!" November 5, 2024 4.0 overall, its great!! thy customer support is great , the resources are valuable for quick fixes and questions. our CSM is very helpful as well which makes it easier to fix any issues. The product team at Survicate take customer feedback seriously and incorporate change quickly which is great! Pros In-product feedback surveys! very few survey tools out there have this feature at the price point Survicate offers. Cons The UI/UX could be better! additionally, having a feature to control what the dashboard of a particular survey should look like is needed. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Survicate chaep + integratin with smartlook was a crucil factor Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Data laws as per GDPR chaged and the cost was very high Review Source Response from Survicate November 13, 2024 Hi Tarnika, Thank you for sharing your experience with our in-product feedback surveys and for your kind words about our customer support. We appreciate your feedback on the UI/UX and dashboard features and are always looking to improve. ~Paulina from Survicate AJ Alberto J. Product manager Telecommunications Used the software for: 1-2 years ### "Perfect for support and surveys" October 21, 2024 4.0 My overall experience with Survicate has been excellent. Its seamless integration with Intercom has allowed us to easily collect and analyze customer feedback directly within our communication flow. Setting up surveys is intuitive, and the variety of survey templates helps us quickly gather relevant insights. The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement. Additionally, the ability to target specific user segments ensures we’re collecting feedback from the right audience at the right time. Overall, Survicate has significantly enhanced our feedback collection process Pros It's very easy to use, intuitive, dynamic and friendly. With more options time to time. Cons Expensive. Sometimes the support is not always online. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Survicate Integration and friendly product. Support helped at the beginning. Switched from [UserVoice](https://www.capterra.com/p/135908/UserVoice/) Integration and friendly product. Price at the beginning. Review Source Response from Survicate November 7, 2024 Hi Alberto, We appreciate your detailed review and are pleased that Survicate has significantly enhanced your feedback collection process. It's great to know that our integration with Intercom and the ability to target specific user segments are valuable to you. Thank you for your feedback; we're committed to ongoing improvements. ~Paulina from Survicate LG Lisi G. Product Director Marketing and Advertising Used the software for: 2+ years ### "Love the ease of Survicate" November 24, 2024 4.0 I love how easy it is to use and address our B2B product needs. Pros how easy it is to use. they think through your use cases and have lots of features to help you with adoption and reporting Cons it keeps wanting me to refresh the page too often Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) much more professional and easy to get started Review Source Response from Survicate December 4, 2024 Hi Lisi, Thank you for your review. We're happy to hear that Survicate is meeting your B2B needs and that you find it professional and easy to use. We appreciate your feedback about the page refresh and are always working to make our platform better. ~Paulina from Survicate GN Gretchen N. Director Research Used the software for: Less than 6 months ### "Easy to use survey tool & attentive support team" December 9, 2024 4.0 Pros Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features. Cons Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible. Switched from [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) Lyssna was too expensive and has sneaky pricing plans for longer surveys. Review Source Response from Survicate December 12, 2024 Hi, Thank you for your review. We're happy to hear that you find Survicate easy to use and appreciate our customer service and features like analytics and AI templates. We value your feedback and are always working to improve our platform. ~Paulina from Survicate LT Liezel T. Admin Assistant Hospitality Used the software for: 1-2 years ### "Liezel from Kickon" November 6, 2024 5.0 In general, I think Surivate is a good platform to conduct company's survey and to get feedback from customers and your staff. Pros The Survicate support team is very helpful with any of your concern. The team is kind and approachable. Cons Time zone might have an impact when you have query/concern Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) It's a Management's decision. I am unsure but I think they needed something that's easy to use. Review Source Response from Survicate November 13, 2024 Hi Liezel, Thank you for your feedback. It's great to hear that our support team has been helpful and approachable. We value your input and are always working to improve our services. ~Paulina from Survicate MN Mariana N. Product Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Exceptional support & the best tool for surveys" November 13, 2025 5.0 Pros Survicate's support is impressive. They actually reach out to you if you have any pending issue or question. They'll just pop up asking if you still need help. I've never had that with any other tool, usually you're on your own until you submit a ticket and wait forever. The platform itself is pretty straightforward to use, too. I never got any official training when I started using it for work, and I'm not very "tech-oriented", but I figured it out in a few days. It's not one of those nightmare tools where you don't know where to start and need to open the FAQs every 5 minutes. And any time I did need to read their guides, I found them very "beginner-friendly" and helpful. I also really like that it's focused on what it does. It's not trying to be everything to everyone, "all-in-one"... It's just really, really good at surveys, in all shapes and forms. Everything feels solid and reliable. Bonus points for having a nice looking UI too - especially the reports, which are super easy to read and analyse. Cons I'm struggling to come up with anything major. If there's ever been an issue or something missing, their support team has been on it. Review Source Response from Survicate November 18, 2025 Hi there! Thank you so much for taking the time to review our platform. We're very happy to hear that your experience with Survicate has been nothing short of positive! PS, our Support team received your feedback and appreciates your words. Best ~ Ola from Surivcate VR Verified Reviewer Associate Product Marketing Manager Internet Used the software for: 6-12 months ### "Survicate Review" October 31, 2025 4.0 This has been my first survey tool that I've used in my career and I've found it very easy to learn and adapt to multiple scenarios. Pros I like how user friendly survicate is and how intuitive the analytics dashboard is. Also, how customizable the design of the surveys can be. Cons I've run into the scenario where I've wanted to run the same survey in different formats. For example, run the same survey as a link in emails and as a pop-up on the website, but I don't think you're able to aggregate the responses and analysis of those responses from both even if they are identical surveys. Review Source Response from Survicate November 3, 2025 Hi there! Thank you so much for taking the time to review Survicate, we're glad our tool has been intuitive and helpful. For analyzing responses and scores across mulitple surveys, you can use our Dashboards feature. Head to "Boards" on the left-hand-side panel and create your analysis widgets adding different survey questions, scores, or Insights Hub insights for 360-view across different surveys and easy analysis in one place. If you have any questions on Dashboards, we encourage you to get in touch with our Support team, they'd be happy to assist. You can also read more on our help center article on the topic here: https://help.survicate.com/en/articles/10502162-dashboards. We appreciate your feedback and are more than happy to help make Survicate even more efficient for you! JL Josh L. Senior Manager, Research and Insights Financial Services Used the software for: 6-12 months ### "An amazing tool supported by an incredible team! " August 14, 2024 5.0 Pros Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible! Cons Missing some additional features at present like custom skip logic, though it is on the roadmap! Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) Pricing and integrations of Survicate were better Review Source Response from Survicate August 22, 2024 Hi Josh, Thanks for the awesome review. We're thrilled you're loving Survicate and our support team. We hear you on the custom skip logic - we'll look into it. We'll keep working to wow you! Cheers, Survicate Team IG Igor G. Software Engineer Real Estate Used the software for: 2+ years ### "Awesome product" January 6, 2025 5.0 My team uses Survicate to display mobile surveys and get user feedback, specially when running A/B tests to compare user perception on different variants. We really like how easy it is to design surveys and analyze user responses. Pros Response analysis is very intuitive and the interface is very friendly. The feature to export all responses into a csv also helps a lot to build custom visualizations to segregate users and understand better their feedback. Cons Not exactly a negative point, but I miss the possibility of integrating Survicate with other campaign tools, such as Braze. We already have a big tracking structure on other tools, so it was easier to create campaigns on Braze and use those campaigns to trigger the Survicate surveys - which works really well, by the way. Review Source Response from Survicate January 10, 2025 Hi Igor, Thank you for your awesome review. Great news—we do offer an integration with Braze, see more details here: https://survicate.com/integrations/braze-survey/ Once again, we really appreciate your feedback! If there's anything we can help you with, let us know :) ~Paulina from Survicate RH Richard H. Data and Performance Manager Hospital & Health Care Used the software for: 1-2 years ### "Works for Us" December 23, 2024 5.0 Survicate does exactly what we need from a survey platform. Pros Our ability to constantly refine our survey offering and ease of downloading the necessary information. Cons We're lucky in that we do not have any ossues with this platform. Review Source Response from Survicate January 2, 2025 Hi Richard, Thank you for your feedback. We're glad Survicate meets your survey needs and makes managing your data easy. ~Paulina from Survicate CP César P. Chanel monitoring analyst Insurance Used the software for: 2+ years ### "A complete tool for measuring experience" October 25, 2024 5.0 Pros It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module Cons Currently it's unavailable for some apps that use older platforms Review Source Response from Survicate November 7, 2024 Hi César! Thank you for your wonderful review. We're pleased to hear that our tool meets your needs for customer and user experience measurement, and that you're finding value in our new AI features. We appreciate your feedback and are always looking to improve. ~Paulina from Survicate PG Pranav G. Product Manager E-Learning Used the software for: 6-12 months ### "Survicate helps me be closer to my users!" November 7, 2024 5.0 Pros Survicate makes survey creation and distribution incredibly easy with its intuitive interface and a variety of customizable templates. I love how quickly I can set up feedback surveys and gather actionable insights without any hassle. The integration with other platforms, especially for automated responses, has been a game-changer for us, allowing us to see real-time feedback without switching between multiple tools. Their targeting options are also very precise, ensuring we reach the right audience. The analytics dashboard is clear and insightful, making it simple to understand and act on customer feedback quickly. Cons Not very customisable + could leverage AI more. Review Source Response from Survicate November 13, 2024 Hi Pranav, Thank you for sharing your experience. It's great to hear that our intuitive interface and integrations have been helpful for you. We appreciate your feedback. ~Paulina from Survicate KG Kerrie G. Customer Experience Manager Financial Services Used the software for: 1-2 years ### "Really happy with product" October 21, 2024 4.0 Very positive, we just need to think of more ways to get people to fill them out Pros Really easy to set up surveys and it links the name and email from Helpscout Cons Found it hard to work out how to put email notifications on and it's not standard you have to manually set it up Review Source Response from Survicate November 7, 2024 Hi Kerrie, We appreciate your feedback and are glad to hear that setting up surveys has been easy for you and that the Helpscout integration is beneficial. Thank you for your input; we're always working to improve our platform. ~Paulina from Survicate BO Brigit O. Senior user researcher Hospital & Health Care Used the software for: 1-2 years ### "Great survey software for product orgs " October 29, 2024 5.0 Pros Easy to set up surveys and analyse them (with helpful visuals) and helpful and responsive user support & customer success teams. Cons Some of the options for building surveys could be a bit more sophisticated with logic & branching, but generally does the job for 99% of my needs! Review Source Response from Survicate November 7, 2024 Hi Brigit! Thank you for sharing your feedback. It's great to hear that our surveys are easy to set up and analyze, and that our support teams have been helpful. We appreciate your feedback on enhancing the logic and branching options—we're always working to improve. ~Paulina from Survicate BG Brendan G. iOS Engineer Computer Software Used the software for: Less than 6 months ### "Easy setup, almost excellent" October 22, 2024 4.0 Survicate was very easy to set up and create a survey. Running the survey and viewing the results was also a pleasant experience. There are a few missing features that would elevate Survicate to be a truly excellent product. Pros As an iOS developer the iOS documentation for setting up in app surveys was very clear and made running the first survey really easy. Cons There are two features I feel are missing that would make the experience even better. The first is for iOS in app surveys a way to detect that a user is about to be a given a survey and have the ability to not show it in that moment if they user is doing something else more important. The second being a way to make free text questions mandatory. Review Source Response from Survicate November 7, 2024 Hi Brendan, We appreciate you sharing your feedback. It's great to know that our iOS documentation made it easy for you to set up your first survey. Thank you for your suggestions; we're committed to improving our product. ~Paulina from Survicate IS Izabella S. Product Manager Education Management Used the software for: 1-2 years ### "User Friendly and efficient" October 21, 2024 5.0 Pros It's a very friendly interface! We can set up many surveys simultaneously and with different publics. Cons It is not possible to upload a list of users that will receive a survey on the platform Review Source Response from Survicate November 7, 2024 Hi Izabella, Thank you for your positive feedback. We're glad to hear that you find our interface user-friendly and efficient for setting up multiple surveys. We appreciate your input and are continuously working to enhance our platform. ~Paulina from Survicate CA Cagri A. Product Manaher Oil & Energy Used the software for: 1-2 years ### "Gets the job done + good customer support" October 21, 2024 5.0 Simple tool that gets the job done, with good price / value ratio and good customer support. Pros Very attentive customer support, with high knowledge of the technical aspects of the product. Cons Missing functionalities like auto-translating the user feedback text. Review Source Response from Survicate November 8, 2024 Hello Cagri, Thank you for your review. We're glad to hear that our customer support has been helpful to you. We appreciate your feedback and are committed to improving our product. ~Paulina from Survicate CB Cat B. CRO Manager Automotive Used the software for: 1-2 years ### "A brilliant, intuitive survey tool for digital marketers of all levels." August 20, 2024 5.0 No matter your level of digital expertise, Survicate stands out as an exceptional survey tool. It’s intuitive, fully customisable, and backed by outstanding customer support. Pros Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments. Cons The mobile survey design could be improved. Review Source Response from Survicate August 27, 2024 Hi Cat, Thanks for the amazing review. Thrilled you're loving our intuitive setup, AI insights, and the integration with your A/B testing tool. We'll work on improving mobile survey design. Appreciate the shout-out to our versatility and support! Survicate Team PS Pedro S. Product Marketing Lead Information Technology and Services Used the software for: 2+ years ### "Easy to use and amazing support!" August 21, 2024 5.0 Great experience overall, whenever we had a difficulty they were always there to help, and that's an extremely important piece for our overall happiness with Survicate Pros How easy it's to display the survey and gather feedback for our app + their support is incredible. Cons Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved. Review Source Response from Survicate August 27, 2024 Hi Pedro, Thanks for the great review! Thrilled you find Survicate easy to use and our support top-notch. Glad we improved the date segmentation for you. We'll keep working to keep you happy! Survicate Team JS Jessica S. Head of Marketing Sports Used the software for: 1-2 years ### "Very good experience with Survicate " August 15, 2024 4.0 Overall the customer support with \[sensitive content hidden\] is very good, quick and he is very reliable. The took is easy to use, just needs a few features to take it to the next level. Pros The tool is very intuitive and flexible. Cons Not being able to download the reports as one full PDF report. I have to download one question at a time. Review Source Response from Survicate August 22, 2024 Hi Jessica, Thanks for the awesome feedback! We're glad you find Survicate intuitive and flexible. We hear you on the PDF reports - we'll look into offering full report downloads. And it's great to hear our support team is taking good care of you. We're always working on new features, so stay tuned for more improvements. Keep the suggestions coming! Survicate Team JE Jonny E. CRO Manager Automotive Used the software for: 1-2 years ### "Easy to integrate, build surveys and analyse results" August 14, 2024 5.0 Very slick and easy tool to use, very customisable and easy to integrate on the website. Would recommend this to any business looking to get customer feedback on their website Pros Easy to build surveys Quick integration on our website Ability to customise CSS Cons Would love a native integration with Contentsquare Review Source Response from Survicate August 22, 2024 Hi Jonny, Thanks for the awesome review. We're stoked you find Survicate easy to use, integrate, and customize. Noted on the Contentsquare integration - we'll look into that. Really appreciate your recommendation. Keep the feedback coming! Survicate Team VR Verified Reviewer Web Content Specialist Building Materials Used the software for: Less than 6 months ### "satisfactory survey software " October 16, 2018 4.0 I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly. Pros You can integrate contact forms directly onto your website with this software. Cons From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature. Review Source Response from Survicate April 23, 2021 Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.