# Survicate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Survicate Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/132914/Survicate --- # Survicate Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Survicate ## What is Survicate? Survicate helps you deliver exceptional customer experiences by capturing real-time feedback, uncovering needs, and acting quickly to exceed expectations at every stage of the journey. With advanced analysis tools, AI-powered insights, and 360-view customizable dashboards, Survicate helps you turn raw feedback into actionable strategies that boost customer satisfaction, reduce churn, refine products, and sharpen marketing efforts. Connect Survicate seamlessly with 40+ native integrations and act on the collected insights instantly. Key features: 🎯 Run highly targeted surveys via email, link, website, in-product, and mobile apps 🎯 Connect 40+ native integrations, like HubSpot, Braze, Slack, Salesforce, and more 🎯 Visualize real-time data with customizable Dashboards & widgets 🎯 Analyze & categorize feedback & sentiment faster with the AI-powered Insights Hub 🎯 Collect feedback in multiple languages to automatically reach a global audience ## What is Survicate used for? [Survey](https://www.capterra.com/survey-software/)[NPS](https://www.capterra.com/nps-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Overall rating Based on 99 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $79 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Survicate alternatives Highest Rated [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month [4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/132914/Survicate/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.4 (36) 72.22% of 36 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey Builder 4.6 (30) 76.67% of 30 reviewers that rated this feature as important or highly important Create and manage surveys Data Analysis Tools 3.7 (19) 78.95% of 19 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Data Import/Export 4.4 (19) 78.95% of 19 reviewers that rated this feature as important or highly important Import and export data to and from software applications Question Branching 4.2 (19) 78.95% of 19 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers Surveys & Feedback 4.8 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Survicate 86 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Track and manage advocate communication, engagement, and performance Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Compatible with mobile devices Software is used for working on online pages Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Present live poll results to audience Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Identify, track, and respond to negative feedback Calculate NPS of customers Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Streamlining repetitive tasks and activities through automated and predefined workflows Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Track and interpret metrics on the usage of company resources Analyze and gain insights into user experience Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Visual representations of words that give greater prominence to words that appear more frequently Get Advice We can help you find the software with the features you need. Features 4.3 (85) 4.3 Based on 85 reviews ## Pricing Value for money 4.3 (74) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/132914/Survicate/pricing/) Free $0.00 It includes: - 25 responses per month - NPS, CSAT, and CES surveys - AI survey creator and template library - Survey templates - Collecting feedback across email, link, and web surveys - 1 active survey at a time - Basic CRM integrations, like HubSpot & Intercom - 30-day data retention - Survey limits: 300 responses per survey, 1,000 responses per organization Starter $79.00 Flat Rate,Per Month It includes: - 2 active surveys - 100 responses per month - Overage charge: $0.79 per response - Add your company logo - Build a brand theme library - Custom intro and thank-you screens - Survey-level analytics - Export raw data and visual reports - AI survey answers categorization - AI Research Assistant chat - Talk with a human in less than 5 min - Book office hours with Customer Success Growth $49.00 Usage Based,Per Month It includes: - 10 user seats - Hide Survicate branding - Unlimited active surveys - Recurring surveys - Static Feedback Button - Manage survey frequency and throttling - Recall respondent and answer data - Multilingual surveys - Target by session behavior, attributes, cookies - Retarget based on previous responses - AI sentiment analysis - Insights Hub - Categorize feedback from App Store, Play Store and Google Business Reviews into topics - Question-level topic categorization with AI - Manage roles & permissions Volume $299.00 Flat Rate,Per Month It includes: - All feedback channels: email, link, website, in-product and mobile app - Custom pool of responses - Mobile SDKs for iOS, Android, React Native, Flutter, and Unity (add-on) - Target a percentage of your traffic - Continuously track NPS and CSAT metrics - Set limits on survey responses, expiration date, and sample size - Reliable AI categorization of open-text answers - Priority live chat queue - Built-in data privacy Pro $299.00 Flat Rate,Per Month It includes: - Custom pool of responses - All feedback channels: email, link, website, in-product and mobile app - Mobile SDKs for iOS, Android, React Native, Flutter, and Unity (add-on) - Dashboards for multi-survey analysis - Target with events, custom attributes, JavaScript and survey sampling - Salesforce, Marketo and Pardot integrations - Webhooks and Export API - Personalize survey experience and design - Filter responses with data from HubSpot and Intercom - Sync session data from Fullstory, SessionCam and Smartlook - Combine product analytics from Mixpanel & Amplitude - Get priority live support from humans - Advanced data privacy and regulatory compliance standards Enterprise $499.00 Flat Rate,Per Month It includes: - Custom pool of responses - All feedback channels: email, link, website, in-product and mobile app - Branded survey experience - Dashboards for multi-survey analysis - Dedicated Success Manager and outcomes plan - White-glove onboarding and training - Live implementation assistance - HIPAA compliance for healthcare data - Custom Terms of Service, DPA and NDA - On-demand security reviews and questions - Access logs for tracking user activity - SAML SSO for secure organizational login - Deliver surveys securely with CDN proxy Value for money 4.3 (74) 4.3 Based on 74 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (90) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (90) 4.8 Based on 90 reviews ## User reviews Overall rating 4.6 Based on 99 reviews Filter by rating 5(69) 4(25) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent BB Belle B. IT Business Partner Human Resources ### "Survicate is the best survey app we've integrated with Salesforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2026 I love the survey builder, very easy to use. Templates are also available that help make our process efficient. I also love how easy it is to navigate the platform. Reports and analytics help us analyze our survey data. Pros Survicate's user interface is easy to configure and very intuitive compared to the previous survey apps we were using. It is also not expensive. It integrates seamlessly with our CRM. Also, their customer support is superb! I have the best experience with their tech support who was knowledgeable and got my issue fixed in a jiffy. Cons We were new to the app, so it took us a few moments to get things up. However, their support team was very easy to contact which made our transition to their app very convenient. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Ease of use, value VS cost, pricing, integration with our CRM Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 16, 2026 Hi there! Thank you so much for your review, we appreciate your feedback. Glad to hear kind words about our platform and the Customer Support. Feel free to reach out whenever, we're always happy to help! Cheers ~ Ola from Survicate CH Carol H. Product Manager Internet ### "A smooth use flow with survicate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 11, 2025 The experience of creating and launching surveys is smooth and, as a user, the value is reached very quickly. The integration with Intercom makes it possible to reach customers with no effort. Pros It's really easy to use! I can create surveys in the morning and have insights about my customers by the evening. The "Insights" feature really helps analyze answers in text. Cons I have to export the data to cross analyze with customer's information. I wish I could do it directly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 16, 2026 Hi there! Thank you so much for taking the time to leave a review of Survicate. We very much appreciate your feedback, and are very glad to hear it's been bringing you the needed results. Feel free to vote on and submit new feature requests if you have any suggestions or would like to see anything specific in Survicate this year at https://board.survicate.com/. Thank you! Ola from Survicate IS Ivan S. Community Manager Entertainment ### "Survicate Braze Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 24, 2025 So far I have not had major complaints. Just small things here and there that had to be cleared out. The support I received from Survicate however was a top notch! Pros Easy to use at affordable price. It has a lot of integration and pretty good in-built AI for analysis of responses. Cons UI can be improved a bit, when you try to open multiple surveys at once it breaks and opens the same survey multiple times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2025 Hi there! Thank you so much for your feedback, we appreciate you taking the time to write a review. Re: opening multiple surveys at once, our team has fixed the issue. Everything should work as expected now :) Cheers ~ Ola from Survicate PM Pritish M. IT Education PM Electrical/Electronic Manufacturing ### "Survicate Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2025 10/10 so far. The support team is so nice and helpful when it comes to in-survey support or testing out new features for free. Pros Template customization and the Survicate support team! It is a great tool and serves our needs very well. Cons I think more question types could be added. For example, if I want to add some instructions to a response, I use the thankyou message option as of now. I guess a dedicated instruction style message(and further customizations) could make more sense. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2025 Hi there! Thanks so much for taking the time to review Survicate, we appreciate your feedback. Re: instructions to responses, you can try adding an 'introduction' to the questions you add in a survey, and add your help text there :) If you'd need any support or wish to pass on any feature requests, do not hesitate to reach out to our Support team directly! Best ~ Ola from Survicate HK Harun K. Salesforce Developer Retail ### "Happy to meet with Survicate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2025 It was easy to use and easy to connect with Salesforce. Support team is very responsive i was able to get help whenever I neeeded. Pros Definitely deserves it cost. Easy to use good connection with Salesforce and also easy yo customize. Cons Can have salesforce app to connect with Salesforce. Also it would be good if it has link shortening option. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) High prices and difficulty on reporting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 18, 2025 Hi there! Thank you so much for taking the time to review Survicate, we really appreciate your feedback. Glad our platform and the integration with Salesforce has been satisfying. Best ~ Ola from Survicate AU Anonymous User Product Designer Computer Software ### "Agility in extracting insights from our clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2025 I'm very satisfied; I'm a product designer, and we love launching various quantitative surveys to understand our users' pain points. Survicate's reports are great for making quick decisions. Pros Creating fully integrated surveys in my platform is simple, fast, and seamless for every user today, including features for Learning Curve, Review Feedback, and Template Customization. Cons Ability to run image-based A/B tests easily and effectively across campaigns and workflows. Right on Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Hi there! We're so glad Survicate has been helpful in understanding your users' pain points! We really appreciate your feedback. ~ Ola from Survicate MN Mariana N. Product Marketing Specialist Marketing and Advertising ### "Exceptional support & the best tool for surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2025 Pros Survicate's support is impressive. They actually reach out to you if you have any pending issue or question. They'll just pop up asking if you still need help. I've never had that with any other tool, usually you're on your own until you submit a ticket and wait forever. The platform itself is pretty straightforward to use, too. I never got any official training when I started using it for work, and I'm not very "tech-oriented", but I figured it out in a few days. It's not one of those nightmare tools where you don't know where to start and need to open the FAQs every 5 minutes. And any time I did need to read their guides, I found them very "beginner-friendly" and helpful. I also really like that it's focused on what it does. It's not trying to be everything to everyone, "all-in-one"... It's just really, really good at surveys, in all shapes and forms. Everything feels solid and reliable. Bonus points for having a nice looking UI too - especially the reports, which are super easy to read and analyse. Cons I'm struggling to come up with anything major. If there's ever been an issue or something missing, their support team has been on it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 18, 2025 Hi there! Thank you so much for taking the time to review our platform. We're very happy to hear that your experience with Survicate has been nothing short of positive! PS, our Support team received your feedback and appreciates your words. Best ~ Ola from Surivcate AU Anonymous User Associate Product Marketing Manager Internet ### "Survicate Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 31, 2025 This has been my first survey tool that I've used in my career and I've found it very easy to learn and adapt to multiple scenarios. Pros I like how user friendly survicate is and how intuitive the analytics dashboard is. Also, how customizable the design of the surveys can be. Cons I've run into the scenario where I've wanted to run the same survey in different formats. For example, run the same survey as a link in emails and as a pop-up on the website, but I don't think you're able to aggregate the responses and analysis of those responses from both even if they are identical surveys. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 3, 2025 Hi there! Thank you so much for taking the time to review Survicate, we're glad our tool has been intuitive and helpful. For analyzing responses and scores across mulitple surveys, you can use our Dashboards feature. Head to "Boards" on the left-hand-side panel and create your analysis widgets adding different survey questions, scores, or Insights Hub insights for 360-view across different surveys and easy analysis in one place. If you have any questions on Dashboards, we encourage you to get in touch with our Support team, they'd be happy to assist. You can also read more on our help center article on the topic here: https://help.survicate.com/en/articles/10502162-dashboards. We appreciate your feedback and are more than happy to help make Survicate even more efficient for you! PP Pauline P. Senior Graphic Designer Hospitality ### "Easy-to-use templates and excellent customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 30, 2025 Pros Survicate makes survey creation incredibly easy. I appreciate the intuitive design, pre-set templates, and ready-to-use question ideas that save time while keeping surveys professional-looking. Cons The platform is a bit pricey for occasional use. Since we don’t run surveys every month, keeping a full-year subscription doesn’t make financial sense, so we subscribe only when needed. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We prefer Survicate's NPS and CSAT survey templates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 3, 2025 Hi there, thank you so much for taking the time to review Survicate, we appreciate your feedback and are very happy to hear that our surveys and survey templates are exactly what you needed and are easy to create. ~ Ola from Survicate HK Hillary K. Community Manager Education Management ### "Good customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 12, 2025 Great! The customer service was top notch, I asked a question and had it answered with step by step guidance immediately. That is so helpful Pros The ease of creating surveys, I have one that I can duplicate and change when necessary. Cons We started so long ago, but the prices have gone up for various packages and that can get frustrating not getting some details. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2025 Hi Hillary, Thank you for your wonderful review. We're glad you find creating and duplicating surveys easy and that our customer service has been top-notch. We appreciate your feedback and are always working to improve. ~Paulina from Survicate [View all Reviews](https://www.capterra.com/p/132914/Survicate/reviews/) Popular comparisons [SurveyMonkey vs Survicate](https://www.capterra.com/compare/132914-253516/Survicate-vs-SurveyMonkey)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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