# Page 2 | Survicate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Survicate the right Customer Experience solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132914/Survicate/reviews --- Survicate 4.6 (99) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Survicate ## Showing most helpful reviews Showing 26-50 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Belle B. IT Business Partner Human Resources Used the software for: 1-2 years ### "Survicate is the best survey app we've integrated with Salesforce" January 5, 2026 5.0 I love the survey builder, very easy to use. Templates are also available that help make our process efficient. I also love how easy it is to navigate the platform. Reports and analytics help us analyze our survey data. Pros Survicate's user interface is easy to configure and very intuitive compared to the previous survey apps we were using. It is also not expensive. It integrates seamlessly with our CRM. Also, their customer support is superb! I have the best experience with their tech support who was knowledgeable and got my issue fixed in a jiffy. Cons We were new to the app, so it took us a few moments to get things up. However, their support team was very easy to contact which made our transition to their app very convenient. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Ease of use, value VS cost, pricing, integration with our CRM Review Source Response from Survicate January 16, 2026 Hi there! Thank you so much for your review, we appreciate your feedback. Glad to hear kind words about our platform and the Customer Support. Feel free to reach out whenever, we're always happy to help! Cheers ~ Ola from Survicate HK Harun K. Salesforce Developer Retail Used the software for: I used a free trial ### "Happy to meet with Survicate" November 15, 2025 5.0 It was easy to use and easy to connect with Salesforce. Support team is very responsive i was able to get help whenever I neeeded. Pros Definitely deserves it cost. Easy to use good connection with Salesforce and also easy yo customize. Cons Can have salesforce app to connect with Salesforce. Also it would be good if it has link shortening option. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) High prices and difficulty on reporting. Review Source Response from Survicate November 18, 2025 Hi there! Thank you so much for taking the time to review Survicate, we really appreciate your feedback. Glad our platform and the integration with Salesforce has been satisfying. Best ~ Ola from Survicate VR Verified Reviewer Product Designer Computer Software Used the software for: 2+ years ### "Agility in extracting insights from our clients." November 14, 2025 5.0 I'm very satisfied; I'm a product designer, and we love launching various quantitative surveys to understand our users' pain points. Survicate's reports are great for making quick decisions. Pros Creating fully integrated surveys in my platform is simple, fast, and seamless for every user today, including features for Learning Curve, Review Feedback, and Template Customization. Cons Ability to run image-based A/B tests easily and effectively across campaigns and workflows. Right on Review Source Response from Survicate November 25, 2025 Hi there! We're so glad Survicate has been helpful in understanding your users' pain points! We really appreciate your feedback. ~ Ola from Survicate PM Pritish M. IT Education PM Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Survicate Feedback" November 22, 2025 5.0 10/10 so far. The support team is so nice and helpful when it comes to in-survey support or testing out new features for free. Pros Template customization and the Survicate support team! It is a great tool and serves our needs very well. Cons I think more question types could be added. For example, if I want to add some instructions to a response, I use the thankyou message option as of now. I guess a dedicated instruction style message(and further customizations) could make more sense. Review Source Response from Survicate December 12, 2025 Hi there! Thanks so much for taking the time to review Survicate, we appreciate your feedback. Re: instructions to responses, you can try adding an 'introduction' to the questions you add in a survey, and add your help text there :) If you'd need any support or wish to pass on any feature requests, do not hesitate to reach out to our Support team directly! Best ~ Ola from Survicate MD Maddy D. Director of Customer Experience Human Resources Used the software for: 2+ years ### "Survicate checked all of our boxes" November 21, 2024 5.0 We had a wonderful experience with Survicate from start to finish. We really enjoyed the customization and ability to record partial responses. Being able to gather this kind of data and make it easy and fun for clients to provide feedback had a huge impact on our user experience and product journeys and roadmap plans. We were able to easily connect data to our Salesforce account as well as download reports directly from the website. There were also improvements and new features added regularly and the new insights feature is a wonderful addition to the platform. I truly have nothing negative things to say about the Survicate program and our experience. Pros The ease of use and capacity for customization. The support team is very responsive. We also appreciated that there were no limits to the number of surveys we could create, only the total responses, which allowed us to use the platform for several projects. Cons Not much to dislike, to be honest. We had 0 pain points with Survicate once it was up and running and integrated into our systems. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Survicate Pricing, advanced customization, CSAT-specific capabilities, ability to integrate surveys into emails, partial response recording, ability to create multiple surveys, domain customization Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from using the native salesforce survey tool because it did not have enough customization on our previous survey tool and the survey was not user-friendly. It also did not record partial responses. Review Source Response from Survicate November 27, 2024 Hi, Thank you for your wonderful review. We're thrilled to hear that Survicate has met all your needs and that our support team has been responsive. We appreciate your feedback and are committed to continually improving our platform. ~Paulina from Survicate MS Melvin S. Customer Satisfaction Manager Consumer Electronics Used the software for: 2+ years ### "Top shelf service for a great product!" November 20, 2024 4.0 It's a tool I use daily and that I am getting to know more and more. It's valuable and delivers me data and conclusions as to how I deal. It feels like there are more options than I know of, but their customer service always feels close when needed Pros The service is great. You can get in touch easily and really fast, and the answers are always correct and brought to you in a friendly way! Cons There is a lot that can be done that did not feel intuitive to me. So it took me a while to find out that some options were available, and what they meant/did. There is a knowledge base and enought information on the website, but I did not take the time to dive in to that Review Source Response from Survicate November 26, 2024 Hi Melvin, Thank you for your review. We're happy to hear that Survicate has been helpful and our support team friendly. We appreciate your feedback about the intuitiveness of our platform and will keep it in mind as we work to make things easier to use. We're always here to support you. ~Paulina from Survicate PP Pauline P. Senior Graphic Designer Hospitality Used the software for: 1-2 years ### "Easy-to-use templates and excellent customer support" October 30, 2025 5.0 Pros Survicate makes survey creation incredibly easy. I appreciate the intuitive design, pre-set templates, and ready-to-use question ideas that save time while keeping surveys professional-looking. Cons The platform is a bit pricey for occasional use. Since we don’t run surveys every month, keeping a full-year subscription doesn’t make financial sense, so we subscribe only when needed. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We prefer Survicate's NPS and CSAT survey templates. Review Source Response from Survicate November 3, 2025 Hi there, thank you so much for taking the time to review Survicate, we appreciate your feedback and are very happy to hear that our surveys and survey templates are exactly what you needed and are easy to create. ~ Ola from Survicate SW Sandra W. Senor Marketing and CRM Coordinator Hospital & Health Care Used the software for: 2+ years ### "Survicate integrates well within our marketing efforts" October 21, 2024 5.0 I am very pleased with Survicate, but I notice that many competitors are emerging in the market. It is essential to listen to your clients and continue evolving the platform without putting pressure on them to increase prices. Survicate has been seamlessly integrated into our marketing efforts, and we can share logins across the company with different levels of access. Pros Integration with ActiveCampaign and the template library. The usage of the tool is very easy. Cons We are currently on a legacy pricing plan, which restricts our access to many features. Survicate requires us to upgrade to access these features, effectively doubling our current costs. I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner. Additionally, we are experiencing issues with duplicate survey responses, which are also being captured by the chatbot. Cleaning up these duplicates is currently a manual process, and I feel there should be better solutions within the tool. It would be helpful to add a sorting filter that brings all duplicate survey responses together, rather than requiring us to go through all answers to identify them. Improvements are needed in this area, such as the ability to remove or exclude duplicate responses and a better system for identifying chatbot inputs. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We had to switch because ease and pricing were the main factors. Review Source Response from Survicate November 7, 2024 Hi Sandra, Thank you for sharing your feedback with us. We're glad to hear that Survicate integrates well with your marketing efforts and that you find it easy to use. Your feedback is important, and we'll keep it in mind as we work to improve our platform. ~Paulina from Survicate GT Graeme T. Group Quality Lead Insurance Used the software for: 6-12 months ### "AI Driven Customer Feedback" October 22, 2024 5.0 The overall experience has been very positive and Survicate has provided us with a very useful tool in understanding what our customers think and acting on their feedback at a reasonable cost. Pros The survicate platform is really easy to use and provides us with customer feedback in an easy to digest format. The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action. Cons I don't have any specific cons and the platform is regularly adding new features which I appreciate. We did have a minor billing issue once but this was resolved promptly by the service team. Alternatives considered [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Survicate Survicate offered the best mix of functionality, simplicity and cost. Review Source Response from Survicate November 7, 2024 Hi Graeme, Thank you for sharing your feedback with us. We're glad to hear that our platform and AI tools are helping you analyze customer feedback effectively. It's also good to know our team could promptly assist with the billing issue. We appreciate your support. ~Paulina from Survicate PL Patrick L. Development Team Lead Human Resources Used the software for: 6-12 months ### "Easy to integrate survey solution" October 21, 2024 5.0 For us it has a good value point for doing regular user surveys (NPS, CSAT), but also do to feedback surveys for individual features or user journeys. Pros It was fairly easy to setup for us and integrates well with our website, as well as our other infrastructure (pushing survey results to e.g. Slack or Big Query). It offers us good customization and the ability for marketing or non-technical product people to leverage it. The Survicate AI functionality is also very useful to do product research if you have collected a lot of feedback and want to go through it fast. Cons We did not see an ability to use emails and in-app surveys together while not over-surveying individual users (for example reach out to all users which did not answer an in-app survey via email). Switched from [Delighted](https://www.capterra.com/p/157973/Delighted/) Delighted offers the bare minimum comparable product, but for an extortionist price. Survicate replaces it fully and also offers even more functionality. Review Source Response from Survicate November 8, 2024 Hi Patrick, We appreciate you sharing your experience. It's good to hear that Survicate integrates smoothly with your systems and that our AI features are helpful for your product research. Thank you for your feedback! ~Paulina from Survicate bM bruna M. Lead of global ux research Health, Wellness and Fitness Used the software for: 2+ years ### "Survicate is very cost-effective and meets different survey needs" November 6, 2024 5.0 we've been using Survicate for almost 5 years in the company and so far it's attending our research needs. It's possible to run in-app, widget and link surveys! The customer support and client management are for me the greatest value, they're super close and they work to address any concerns, bugs and feedbacks very fast - they're more a partner than a vendor. Pros Survicate is an easy tool to use that suits different research needs in product development! Cons Survicate is more limited and question options, quota design and analysis dashboard than similar vendors Alternatives considered [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/)[QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Survicate better cost-benefit, attended all the feature requirements Review Source Response from Survicate November 13, 2024 Hi Bruna, Thank you for sharing your experience with Survicate. We're pleased to hear that our tool meets your research needs and that you've found value in our customer support. Your feedback is important to us, and we'll keep it in mind as we work to improve our platform. ~Paulina from Survicate MS María S. Software Engineering Manager E-Learning Used the software for: 2+ years ### "Easily integrated tool for connecting surveys with our marketing services" November 14, 2024 4.0 Pros Survicate has provided us with a quick and easy integration for implementing entry and exit surveys during our user registration process. This allows us to connect our own marketing tools with specific user responses, enabling us to analyze sign-ups and drop-offs on our platform and gain valuable insights to improve user retention and satisfaction. With Survicate, we can also create advertising banners in very little time, specifying the target audience we want to reach. Cons For our business needs, it would be useful to manage multiple languages within a single survey, without having to duplicate surveys. We would also find it helpful to have more options for button navigation to create different branching paths within the survey flow. Review Source Response from Survicate November 21, 2024 Hi Maria, We appreciate you sharing your thoughts and leaving us a great review. It's great to know that Survicate is helping you integrate surveys with your marketing services and gain valuable insights. As for the surveys in multiple languages, it is possible to do so with Survicate, please get in touch with our customer support or visit our Help Center: https://help.survicate.com/en/articles/4574567-run-multilingual-surveys ~Paulina from Survicate VP Vladimir P. Senior Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Excellent for Teams Needing Robust Survey Automation and Integration Solutions" November 1, 2024 5.0 Our experience has been consistently positive over the past four years, and we couldn’t be happier with the service. Pros Survicate effectively solves our survey automation needs. We required a solution that could seamlessly integrate with our ESP and offer in-app survey capabilities, and Survicate delivers perfectly. The integrations are flawless, and the support team is fantastic, responding promptly to any queries. Another standout feature is their tracking system for feature requests. When a feature I suggested goes live, they notify me directly – a thoughtful touch that shows they truly listen to customer feedback. Cons Honestly, Survicate meets all our needs, so there isn’t anything I’d critique. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Survicate It looked for me like It was more flexible in terms of integrations with the ESP we use. Review Source Response from Survicate November 13, 2024 Hi Vladimir, We're grateful for your kind words and pleased to hear that Survicate has been meeting your needs, especially with integrations and support. Thank you for being with us over the past four years. ~Paulina from Survicate Julio V. Head Of Information Technology Financial Services Used the software for: 1-2 years ### "A strategic partner for IT teams" October 22, 2024 5.0 We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs of each team or project. It's also invaluable for evaluating new tools and technologies, measuring team efficiency, and optimizing support processes, making it an indispensable tool for our teams. Pros Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations. Cons I don't have any negative comments to raise. Review Source Response from Survicate November 7, 2024 Hello Julio! Thank you for your excellent review. We're delighted to hear that Survicate has become a strategic partner for your IT teams, helping you turn data into actionable insights. We appreciate your support. ~Paulina from Survicate MM Mathilde M. Lead user research Pharmaceuticals Used the software for: 1-2 years ### "A great users feed-back tool" December 5, 2024 4.0 I use Survicate for every product we develop. By running campaigns to assess user satisfaction. It's very easy to use. Pros It's easy to create a survey, and the interaction from the user is great: the survey appears in the context of use. The dashboard and the templates library are great too. Cons I'd like more flexibility in the questions. For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that. Also, it would be interesting to be able to push a message or a link, for example to do some fake door testing. Review Source Response from Survicate December 10, 2024 Hi Mathilde, Thank you for your review and feedback. We're glad you find creating surveys and using our dashboard easy. We appreciate your suggestions and are always working to make Survicate better. ~Paulina from Survicate IS Ivan S. Community Manager Entertainment Used the software for: Less than 6 months ### "Survicate Braze Experience" November 24, 2025 5.0 So far I have not had major complaints. Just small things here and there that had to be cleared out. The support I received from Survicate however was a top notch! Pros Easy to use at affordable price. It has a lot of integration and pretty good in-built AI for analysis of responses. Cons UI can be improved a bit, when you try to open multiple surveys at once it breaks and opens the same survey multiple times Review Source Response from Survicate December 12, 2025 Hi there! Thank you so much for your feedback, we appreciate you taking the time to write a review. Re: opening multiple surveys at once, our team has fixed the issue. Everything should work as expected now :) Cheers ~ Ola from Survicate HK Hillary K. Community Manager Education Management Used the software for: 2+ years ### "Good customer service " January 12, 2025 5.0 Great! The customer service was top notch, I asked a question and had it answered with step by step guidance immediately. That is so helpful Pros The ease of creating surveys, I have one that I can duplicate and change when necessary. Cons We started so long ago, but the prices have gone up for various packages and that can get frustrating not getting some details. Review Source Response from Survicate January 13, 2025 Hi Hillary, Thank you for your wonderful review. We're glad you find creating and duplicating surveys easy and that our customer service has been top-notch. We appreciate your feedback and are always working to improve. ~Paulina from Survicate AC Artiom C. Android Developer Accounting Used the software for: 2+ years ### "Perfect tool for getting quick feedback from your customers " December 10, 2024 5.0 We started to use survicate to collect some user experience with our app and for the moment we are very satisfied with all the spectre of the features that survicate can offer us. Pros Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!) Cons For now didn't found any reasonable problems, the SDK is under active development. Review Source Response from Survicate December 12, 2024 Hi Artiom, Thank you for your fantastic review. We're thrilled to hear that Survicate is helping you collect valuable user feedback and that our support and integrations are making a difference. We're here to assist you anytime. ~Paulina from Survicate DS Daniel S. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Superb experience" December 10, 2024 5.0 Great experience. We will be returning to paid subscription once we figure out our next batch of questions for product development. Pros Flexibility, rapid product development and VERY responsive customer care. Cons Pricing strategy could be a bit flexible(e.g more granular pay as you go model) Review Source Response from Survicate December 12, 2024 Hi, Thank you for your fantastic review. We're glad you appreciate our flexibility and responsive customer care. We take your feedback on pricing seriously and are always looking for ways to better meet your needs. We look forward to supporting your future product development. ~Paulina from Survicate CP César P. Chanel monitoring analyst Insurance Used the software for: 2+ years ### "A complete tool for measuring experience" October 25, 2024 5.0 Pros It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module Cons Currently it's unavailable for some apps that use older platforms Review Source Response from Survicate November 7, 2024 Hi César! Thank you for your wonderful review. We're pleased to hear that our tool meets your needs for customer and user experience measurement, and that you're finding value in our new AI features. We appreciate your feedback and are always looking to improve. ~Paulina from Survicate OL Ola L. UX Researcher Entertainment Used the software for: 1-2 years ### "A great tool" October 22, 2024 5.0 Survicate has transformed the way we gain insights about the users. I'm very happy with this service. Pros Very flexible tool enabling you to get to know your users. Beautiful and functional interface with charts and graphs that neatly communicate survey outcomes visually. Cons Survey logic features are quite limited. AI features are promising but not good enough yet to be really useful. Review Source Response from Survicate November 7, 2024 Hi Ola, Thank you for taking the time to share your thoughts. It's rewarding to hear that our tool has significantly helped you understand your users better. We value your feedback and are dedicated to enhancing our features. ~Paulina from Survicate NH Nabila H. Customer Success Team Lead Financial Services Used the software for: 1-2 years ### "Survicate| The creme of the creme in customer service" November 1, 2024 5.0 Easy, smooth and pleasant. The same familiar names throughout make it stands out by being there promptly and they show genuine care. They are decent people who remember you, not bots. It’s like a boutique service really. I am sold Pros Everything is easy and everyone is friendly Cons Maybe better insights but I can’t complain, Iove the app Review Source Response from Survicate November 13, 2024 Hi Nabila, Thank you for sharing your experience. It's wonderful to hear that you appreciate our team's efforts and that our service feels personalized to you. We value your feedback and are committed to improving our platform. ~Paulina from Survicate Charlotte G. Customer Experience Manager Information Technology and Services Used the software for: Less than 6 months ### "10/10 for Survicate " September 11, 2024 5.0 We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful. Pros We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform. It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace. Cons I haven't come across anything that I've not been happy with or found a workaround for. Alternatives considered [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Reason for choosing Survicate We were happy with the offering from Survicate Review Source Response from Survicate October 22, 2024 Hi Charlotte, Thank you for your amazing review. We're absolutely thrilled to hear about your positive experience with Survicate. Your trust means the world to us, and we'll keep working hard to maintain this level of excellence! ~Paulina from Survicate GN Gretchen N. Director Research Used the software for: Less than 6 months ### "Easy to use survey tool & attentive support team" December 9, 2024 4.0 Pros Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features. Cons Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible. Switched from [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) Lyssna was too expensive and has sneaky pricing plans for longer surveys. Review Source Response from Survicate December 12, 2024 Hi, Thank you for your review. We're happy to hear that you find Survicate easy to use and appreciate our customer service and features like analytics and AI templates. We value your feedback and are always working to improve our platform. ~Paulina from Survicate RH Richard H. Data and Performance Manager Hospital & Health Care Used the software for: 1-2 years ### "Works for Us" December 23, 2024 5.0 Survicate does exactly what we need from a survey platform. Pros Our ability to constantly refine our survey offering and ease of downloading the necessary information. Cons We're lucky in that we do not have any ossues with this platform. Review Source Response from Survicate January 2, 2025 Hi Richard, Thank you for your feedback. We're glad Survicate meets your survey needs and makes managing your data easy. ~Paulina from Survicate Talk to a Capterra advisor for free and get results within 15 minutes.