# Page 3 | Survicate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Survicate the right Customer Experience solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132914/Survicate/reviews --- Survicate 4.6 (99) [View alternatives](https://www.capterra.com/p/132914/Survicate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Survicate ## Showing most helpful reviews Showing 51-75 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Kerrie G. Customer Experience Manager Financial Services Used the software for: 1-2 years ### "Really happy with product" October 21, 2024 4.0 Very positive, we just need to think of more ways to get people to fill them out Pros Really easy to set up surveys and it links the name and email from Helpscout Cons Found it hard to work out how to put email notifications on and it's not standard you have to manually set it up Review Source Response from Survicate November 7, 2024 Hi Kerrie, We appreciate your feedback and are glad to hear that setting up surveys has been easy for you and that the Helpscout integration is beneficial. Thank you for your input; we're always working to improve our platform. ~Paulina from Survicate Charlotte G. Customer Experience Manager Information Technology and Services Used the software for: Less than 6 months ### "10/10 for Survicate " September 11, 2024 5.0 We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful. Pros We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform. It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace. Cons I haven't come across anything that I've not been happy with or found a workaround for. Alternatives considered [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Reason for choosing Survicate We were happy with the offering from Survicate Review Source Response from Survicate October 22, 2024 Hi Charlotte, Thank you for your amazing review. We're absolutely thrilled to hear about your positive experience with Survicate. Your trust means the world to us, and we'll keep working hard to maintain this level of excellence! ~Paulina from Survicate MB Mehdi B. Product Designer Consumer Services Used the software for: Less than 6 months ### "Great product" October 21, 2024 4.0 Pretty good. Small problem with bugs and data display, otherwise the tool is really good. Pros Very cool survey builder. That side of the app is pretty good especially as a designer who can use it make "prototype" and test the survey before using it. Cons Impossibility to add multiple apps on the same workspace. Since each app has it's own Amplitude Alternatives considered [UXCam](https://www.capterra.com/p/178249/Uxcam/)[Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Survicate Price and overall feature available like mobile easy integration, possibility to use the API, the way survey are created. Review Source Response from Survicate November 8, 2024 Hi Mehdi, Thank you for sharing your thoughts. It's great to hear that our survey builder is useful for creating prototypes and testing. We appreciate your feedback! ~Paulina from Survicate SB Serenella B. Research Director Financial Services Used the software for: 2+ years ### "Survicate Feedback" October 21, 2024 4.0 All good a part from the Cons that I mentioned Pros Easy to use. Support always available. Immediate results. Cons If I need to send a survey to a specific group of users (let's say 1000 specific user IDs), I can't enter a bulk of IDs into Survicate. I need to copy and paste each individual ID which is impossible and time consuming. Please solve this issue. Review Source Response from Survicate November 7, 2024 Hi Serenella, Thank you for your feedback. We're glad to hear that you find Survicate easy to use with immediate results. We appreciate your input and are continuously working to improve our platform. ~Paulina from Survicate VC Vince C. Growth Financial Services Used the software for: 1-2 years ### "Simple to use survey tool with good customer support" December 11, 2024 4.0 Simple to use survey tool with good customer support Pros Setting up surveys in multiple formats is simple and intuitive. Great customer support team Cons Limited reporting and analysis within the platform. Exporting data requires you export everything Review Source Response from Survicate December 12, 2024 Hi Vince, Thank you for your feedback. We're happy to hear that you find Survicate easy to use and appreciate our customer support. We understand your concerns about reporting and data export and are continually working to improve these features. ~Paulina from Survicate CB Cat B. CRO Manager Automotive Used the software for: 1-2 years ### "A brilliant, intuitive survey tool for digital marketers of all levels." August 20, 2024 5.0 No matter your level of digital expertise, Survicate stands out as an exceptional survey tool. It’s intuitive, fully customisable, and backed by outstanding customer support. Pros Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments. Cons The mobile survey design could be improved. Review Source Response from Survicate August 27, 2024 Hi Cat, Thanks for the amazing review. Thrilled you're loving our intuitive setup, AI insights, and the integration with your A/B testing tool. We'll work on improving mobile survey design. Appreciate the shout-out to our versatility and support! Survicate Team BH Ben H. Product Director Information Services Used the software for: 1-2 years ### "Rapid survey deployment for continuous discovery but needing some more basic capabilities to make it truly self service" September 12, 2024 3.0 Have enjoyed being able to rapidly set up and deploy surveys within the product. Pros Relatively easy to use ability to set up survey logic for more complex surveys A decent set of integrations to connect to platform Responsive support team Cons Inability to orchestrate or prioritize survey delivery in product. Inability to see available event based triggers within survicate for targeting inability to predict traffic based on segmentation and triggers Review Source Response from Survicate October 22, 2024 Hi Ben, Thank you for your review. We're glad you're finding value in deploying surveys quickly, and we appreciate your detailed feedback about areas for improvement. We're actively working on making our platform more robust while keeping it user-friendly. Would you like to share more about your specific needs with our product team? ~Paulina from Survicate BG Brendan G. iOS Engineer Computer Software Used the software for: Less than 6 months ### "Easy setup, almost excellent" October 22, 2024 4.0 Survicate was very easy to set up and create a survey. Running the survey and viewing the results was also a pleasant experience. There are a few missing features that would elevate Survicate to be a truly excellent product. Pros As an iOS developer the iOS documentation for setting up in app surveys was very clear and made running the first survey really easy. Cons There are two features I feel are missing that would make the experience even better. The first is for iOS in app surveys a way to detect that a user is about to be a given a survey and have the ability to not show it in that moment if they user is doing something else more important. The second being a way to make free text questions mandatory. Review Source Response from Survicate November 7, 2024 Hi Brendan, We appreciate you sharing your feedback. It's great to know that our iOS documentation made it easy for you to set up your first survey. Thank you for your suggestions; we're committed to improving our product. ~Paulina from Survicate EN Erik N. Business Development Marketing and Advertising Used the software for: Less than 6 months ### "Broad feedback after 6 months of use from a buisness developers perspective" August 15, 2024 5.0 Pros Easy to use interface. Ability to get several different customer insights in one place. Good tools for analyzing results, outcomes and customer feedback. What I would be thinking about in this step is how can we help our clients to package insights in the best way to make it easy to communicate to the organisation? Great customer support. Proactive, helpful and good tools. I get the feeling you have thought through you own customer journey i the help phase. Proactive product development. New and relevant features are released. I believe the step towards using AI to analyze large sets of customer feedback is the right strategic step for you product. Cons Not much. Small thing: for some reason I have to log-in every by typing my email manually. A "remember me" function in the log-in step would be nice. Review Source Response from Survicate August 22, 2024 Hi Erik, Thanks for the great review! We're thrilled you're finding Survicate useful. Love your idea about packaging insights - we'll definitely look into that. Keep the feedback coming! Survicate Team DR Damian R. Digital marketing specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great tool for collecting feedback both on web and app" August 14, 2024 5.0 At our company, we use Survicate to collect feedback from our users across our different sites, in different languages, both on the web and in the app. We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems. Pros Easy of use, pricing, versatility, scalability, support, integration with other tools, "topics" functionality... it was a great discovery for us and offers all we need for our end-user surveys. Cons For our necessities I have no complaints about it. Maybe more design options, but they release new features from time to time. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Versatility, functionalities, working for web and app environments. Review Source Response from Survicate August 22, 2024 Hi Damian, Thanks for the fantastic review. We're thrilled Survicate is working so well for your multilingual, multi-platform feedback needs. Love hearing how you're using our segmentation and integrating with screen recording - that's a powerful combo! We're always working on new design options, so stay tuned. Keep rocking those surveys! Survicate Team LH Lisa H. Product Manager E-Learning Used the software for: Less than 6 months ### "Great survey product " October 21, 2024 5.0 Pros you can use it as a web overlay on your website as well as a link you can share. Cons That if you want to create different kinds of surveys (web overlay + link sharing) that these have to be 2 distinct surveys instead of the same survey Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) the overlay of a survey on our website was easier to do as you only have to install it once and then you can tweak stuff from the dashboard instead of having your developer install new code every time again (like with surveymonkey) Review Source Response from Survicate November 8, 2024 Hi Lisa, We appreciate you sharing your feeedback. It's great to know that you find value in using our surveys both as web overlays and shareable links. Your feedback is important, and we'll keep it in mind as we continue to improve our platform. ~Paulina from Survicate IS Izabella S. Product Manager Education Management Used the software for: 1-2 years ### "User Friendly and efficient" October 21, 2024 5.0 Pros It's a very friendly interface! We can set up many surveys simultaneously and with different publics. Cons It is not possible to upload a list of users that will receive a survey on the platform Review Source Response from Survicate November 7, 2024 Hi Izabella, Thank you for your positive feedback. We're glad to hear that you find our interface user-friendly and efficient for setting up multiple surveys. We appreciate your input and are continuously working to enhance our platform. ~Paulina from Survicate SY Savannah Y. Sr. Qualitative Researcher Financial Services Used the software for: 6-12 months ### "Helpful tool, great service" September 23, 2024 5.0 Overall, the experience is good but definitely has room to grow, especially with analysis. Pros I like the service! They are very helpful and prompt. Cons I want more analysis tools - crosstabs would be extremely helpful. Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[Delighted](https://www.capterra.com/p/157973/Delighted/) Cost of Qualtrics was prohibitive for our growth as a research team. Review Source Response from Survicate October 22, 2024 Hi Savannah, Thank you for your thoughtful review! We're delighted to hear you're enjoying our tool. Your feedback is very valuable - we're actively working on expanding our analytics capabilities. We appreciate you choosing Survicate for your research needs and are committed to growing our platform to better serve teams like yours. ~Paulina from Survicate DO Doga O. Product Manager Consumer Services Used the software for: Less than 6 months ### "Overall, great product." October 21, 2024 4.0 Overall, I really like it. It is easy to use and really useful for user researches. I'm 100% recommending if you are working with multiple applications. Pros Ability to launch fast surveys with SDK. Cons Having to add spaces for every new application that we work. This is a huge additional cost. Review Source Response from Survicate November 8, 2024 Hi Doga, We appreciate you taking the time to share your thoughts on Survicate. It's good to know that you find it easy to use and valuable for user research. Thank you for your feedback and suggestions. ~Paulina from Survicate AW Adam W. Lead Engineer Internet Used the software for: 1-2 years ### "Survicate - Great Survey Tool for Mobile!" August 14, 2024 5.0 Overall a really great experience and would 100% use it again in a future project Pros Survicate makes it really easy for us to get feedback on the fly without new deployments on mobile (we use React Native). Its been invaluable at getting fast feedback Cons We face occasional problems with newer technologies such as React Native, and Zapier but once we raised them to Survicate they did resolve them :) Review Source Response from Survicate August 22, 2024 Hi Adam, Thanks for the great review. Glad we're helping you get quick mobile feedback with React Native. We appreciate your patience with occasional tech issues and always aim to resolve them fast. Your "100% would use again" means a lot! Survicate Team JS Jessica S. Head of Marketing Sports Used the software for: 1-2 years ### "Very good experience with Survicate " August 15, 2024 4.0 Overall the customer support with \[sensitive content hidden\] is very good, quick and he is very reliable. The took is easy to use, just needs a few features to take it to the next level. Pros The tool is very intuitive and flexible. Cons Not being able to download the reports as one full PDF report. I have to download one question at a time. Review Source Response from Survicate August 22, 2024 Hi Jessica, Thanks for the awesome feedback! We're glad you find Survicate intuitive and flexible. We hear you on the PDF reports - we'll look into offering full report downloads. And it's great to hear our support team is taking good care of you. We're always working on new features, so stay tuned for more improvements. Keep the suggestions coming! Survicate Team PS Pedro S. Product Marketing Lead Information Technology and Services Used the software for: 2+ years ### "Easy to use and amazing support!" August 21, 2024 5.0 Great experience overall, whenever we had a difficulty they were always there to help, and that's an extremely important piece for our overall happiness with Survicate Pros How easy it's to display the survey and gather feedback for our app + their support is incredible. Cons Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved. Review Source Response from Survicate August 27, 2024 Hi Pedro, Thanks for the great review! Thrilled you find Survicate easy to use and our support top-notch. Glad we improved the date segmentation for you. We'll keep working to keep you happy! Survicate Team JE Jonny E. CRO Manager Automotive Used the software for: 1-2 years ### "Easy to integrate, build surveys and analyse results" August 14, 2024 5.0 Very slick and easy tool to use, very customisable and easy to integrate on the website. Would recommend this to any business looking to get customer feedback on their website Pros Easy to build surveys Quick integration on our website Ability to customise CSS Cons Would love a native integration with Contentsquare Review Source Response from Survicate August 22, 2024 Hi Jonny, Thanks for the awesome review. We're stoked you find Survicate easy to use, integrate, and customize. Noted on the Contentsquare integration - we'll look into that. Really appreciate your recommendation. Keep the feedback coming! Survicate Team JH Jon H. Product Manager Human Resources Used the software for: 1-2 years ### "Intuitive and sleek " August 14, 2024 5.0 Pros Very intuitive to use, possible to create good looking in-product surveys (compared to other providers) Cons We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule) Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Better looking surveys – Hotjar feels a bit unmodern sometimes Review Source Response from Survicate August 22, 2024 Hi Jon, Thanks for the great feedback! Glad you're finding Survicate intuitive and sleek. Noted on the scheduling feature - we'll add that to our idea list. Always aiming to reduce tech effort on your end. Cheers, Survicate Team MI Momchil I. Head of CRM Gambling & Casinos Used the software for: Less than 6 months ### "Survicate Review" October 28, 2024 5.0 Pros It's simplicity of use. Very easy integration with Customer.io Can update customer's attributes based on the responses. Cons A direct integration in more CRM systems would be great (and not through Zapier). Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Survicate Because of the easy integration in Customer.io. Review Source Response from Survicate November 7, 2024 Hi Momchil! Thank you for your feedback and for choosing Survicate. We're glad to hear that you find our platform simple to use and appreciate the integration with Customer.io. Your input is valuable as we continue to enhance our services. ~Paulina from Survicate GF Giulio F. Service designer Accounting Used the software for: 1-2 years ### "A solid survey maker" August 19, 2024 4.0 Overall the experience is pretty solid. I created numerous surveys and never had a problem with the responses. The way the responses are analyzed is also easy to understand. Pros I like that it's pretty easy to create and change a survey that looks good both on desktop and mobile Cons Sometimes is not that easy to understand how to implement the survey on a page. Review Source Response from Survicate August 27, 2024 Hi Giulio, Thanks for the great feedback. Glad you're finding survey creation easy and the results analysis clear. We'll work on simplifying the implementation process. Appreciate your input! Survicate Team NG Niklas G. BU Head Information Technology and Services Used the software for: Less than 6 months ### "Survicate review " August 23, 2024 4.0 Pros Easy to set up a survey and easy to share it with respondents with several options. The support is also great. Cons Hard to adjust the look of the survey if you do not want to use the standard template. For instance, text color and adding images to the survey. Review Source Response from Survicate October 22, 2024 Hi Niklas, Thank you for your feedback. While we're glad you find our survey setup and sharing options easy to use, we hear your concerns about customization flexibility. Is there anything specific you'd like to see in our templates and design options? We'd love to hear your suggestions. ~Paulina from Survicate AT Atour T. Analyst Research Used the software for: 1-2 years ### "The strength of Survicate is its capacity to launch surveys with targeted audiences." November 4, 2022 5.0 In order to generate intelligent lead profiles, Survicate gives firms the ability to create surveys that may precisely target the correct people. Pros We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products. Cons Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences. Alternatives considered [Userpilot](https://www.capterra.com/p/179187/Userpilot/) Switched from [User Interviews](https://www.capterra.com/p/169122/User-Interviews/) Survicate uses widgets that are made to be fully functional and responsive on mobile devices. More users can now access the system for a longer period of time thanks to this. Review Source CR Caroline R. Dir Customer Success Hospital & Health Care Used the software for: 1-2 years ### "Great survey tool for all things surveys" May 12, 2021 5.0 Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great. Pros Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options Cons I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important. Review Source RV Ross V. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Great product , great price point" October 4, 2019 5.0 Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration. Pros We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at. Cons Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.