# Page 4 | Survicate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Survicate the right Customer Experience solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132914/Survicate/reviews --- Survicate 4.6 (99) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Survicate ## Showing most helpful reviews Showing 76-99 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Associate UX Designer Computer Software Used the software for: Less than 6 months ### "Jacob from Support was Great" January 30, 2019 3.0 Support managed to solve my issues, super well. Pros Embedding a question into an email intergrated with intercom is a killer feature. Cons That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account? Review Source Response from Survicate April 23, 2021 Hi, thank you for the largely positive feedback! We agree embedding surveys into an email in Intercom is a killer feature. Happy to let you know we've since further improved the Intercom integration. For example, you can run surveys directly in the Intercom messenger, send Intercom attributes to Survicate to better analyze survey data, and much more. Also, we now communicate free plan limits more clearly. The name of the account is always visible in the top right-hand corner of the application. Please let us if we can help you in any other way. JL Jennifer L. Insight Manager Insurance Used the software for: Less than 6 months ### "Easy to use, customisable" November 20, 2018 4.0 It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration. Pros User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear Cons Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change Review Source Response from Survicate April 23, 2021 Hi Jennifer, thanks for your positive feedback. It means the world to us! We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute. Feel free to give it a go, and please let us know if we can help in any other way. BE Brant E. Head of Marketing Automotive Used the software for: Less than 6 months ### "Beware - They freeze surveys to respondents!" March 2, 2022 4.0 See above. Pros In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them. Cons Pricing freezes - complete shut-down of active surveys. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Integration with Intercom Review Source Jordan L. Broadcast Media Used the software for: ### "Great app for a great price" May 11, 2015 5.0 I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer. Pros \- Cheap (compared to competitors) - Sexy widget - Super configurable - Responsive support team Cons \- Backend is slow at times Review Source Peter S. Management Consulting Used the software for: ### "Effective conversion optimization tool" May 25, 2015 5.0 Survicate helps us increase conversion rates of our website. We collect users’ feedback and turn it into improvements. Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely. Pros Easy to install and use, customer support, price. Cons As mentioned, lack of integrations with Unbounce and Optimizely. Review Source VR Verified Reviewer trainee technical analyst Used the software for: Less than 6 months ### "A feedback tool with many survey options already present" March 23, 2018 3.0 Pros It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website. Cons The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step. Review Source Response from Survicate April 23, 2021 Hi, thanks for your feedback, and we're happy to hear you find creating website surveys with Survicate easy. You've made a great point about the Survicate snippet being not so easy to find. We've now moved it to the launch step of creating a survey, just as you've suggested! Please let us know if we can help you in any other way. Michal S. CEO & Founder Internet Used the software for: ### "Cool way to improve conversion rates" May 20, 2015 5.0 Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users. Pros Easy to use, well designed, great customer service. Cons I wish there would be more integrations, although I know they are currently working on this. Review Source Marcin Ł. Venture Capital & Private Equity Used the software for: ### "Survicate helps us generate leads" May 29, 2015 5.0 This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers. Pros lots of high quality leads, HubSpot integration Cons customization of widgets took us a while Review Source JR Josh R. CEO Sports Used the software for: Less than 6 months ### "Horrible customer service and misleading company" April 18, 2019 1.0 Pros I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft. Cons This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company. Review Source VR Verified Reviewer Automotive Used the software for: ### "Great tool for conversion visits into leads" May 5, 2015 5.0 We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.). Pros \- "descrete" and smart design (not invasive for page visitors) - intuitive user's interface - cost efficient tool for an immediate growth of online leads - smart tool for different online surveys Review Source Marcin F. Investment Manager Used the software for: ### "Simplicity and good value for money" June 15, 2015 5.0 One of the best tools for capturing and ananysing declarative data from your users. Highly recommeded Review Source KO Kinga O. Contributing Writer Marketing and Advertising Used the software for: 1-2 years ### "Good to have Survicate in your toolbox" February 17, 2019 5.0 Pros I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience. Cons I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money. Review Source MM Maggie M. Revenue Manager Hospitality Used the software for: Less than 6 months ### "Easy to create surveys" December 15, 2021 5.0 Pros Is a good free option - easy to customise with branching logic available. Cons No export features are available with the free plan. Review Source PS Peter S. Marketing Specialist Used the software for: ### "Survicate helps us generate leads" May 25, 2015 4.0 This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers. Review Source Response from Survicate April 23, 2021 Hi Peter, thanks for the feedback! We're happy to hear you've managed to acquire new leads with Survicate. Can you think of any improvements so we can make your experience with Survicate a 5-star one? Feel free to contact us at support@survicate.com - we're always happy to hear from our customers! VR Verified Reviewer Global CMO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Survicate - best value for money" November 26, 2018 5.0 Pros The User Interface is very easy to use and provides a wide variety of formats to survey users. Also, the integrations with Intercom allowed us to narrow audiences and nail niches we need feedback from. Cons Branding customizations are a bit limited. Review Source MP Mateusz P. Co-founder Internet Used the software for: 6-12 months ### "Nice way of collecting feedback on your website" July 11, 2018 5.0 Pros Can be easily installed on any website, offers multiple customization options, mobile friendly, NPS collection Cons Not the most advanced functionality, does not provide feedback forum or updates about new features to customers. Review Source KM Karl M. CSO Used the software for: ### "Effective conversion optimization tool" May 29, 2015 5.0 Survicate helps us increase conversion rates of our website. We collect users feedback and turn it into improvements. Setting up is easy similar to other analytical tools a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely. Review Source WM Wojciech M. Co-Founder Used the software for: ### "New ideas for quality leads" June 27, 2015 4.0 We started to test survicate to generate more leads and feedback from our users on testarmy.com It works and we are happy using it. Review Source Response from Survicate April 23, 2021 Hi Wojciech, Thanks for your positive feedback! We're wondering what we can do as Survicate to make your experience a 5-star one? Feel free to let us know if we can help in any way! JK Jakub K. Used the software for: ### "Support for lead generation and gathering prospect insights" November 1, 2014 5.0 While working at BMW Poland, we implemented this tool on the MINI website. Through numerous changes of surveys logic and their content (via intuitive and user-friendly interface), we managed to optimize customer jurney on the webpage and therefore multiply number of generated leads (without quality loss). Review Source AF Andrea F. Used the software for: ### "Great!" June 17, 2015 5.0 No cons, just pros. Looks amazing, ease of use is 4.5/5 but not able to assign it through the answer (it's a ranking scale based on unit). Advice: give a try and study all the features before contact the customer service :-) that always answered very very quickly to all your questions. Review Source JF Jakub F. Project Manager Information Technology and Services Used the software for: I used a free trial ### "Conversion simplified" June 22, 2015 5.0 Survicate is a great tool which allows to collect a credible feedback from users. Due to its simplicity and a reasonable price Survicate outruns their competitors. Pros Easy to use, helpful customer service, cheap Review Source AS Alex S. Business Development Manager Used the software for: ### "Best tool for convertible leads!" June 17, 2015 5.0 \- Easy and highly effective to use - implementation takes few minutes - great support team! - great value for money, much cheaper than other tools and much more effective! Review Source FD Filip D. CEO Used the software for: ### "Great lead generation tool" June 27, 2015 5.0 Survicate helped us to understand clients needs. It's also a great tool to strenghten your relation with potential customers. Review Source EH Emma H. Product Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Great product with fantastic support" November 20, 2018 5.0 Really good, allows us to greater understand our customers and their pains and how we can solve them. Pros Brilliant integration with Intercom Excellent support. Really Exceeded expectations.. Cons Nothing negative to say about my use of survicate. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.