DataCandy

DataCandy


4.5 / 5
13 reviews

Who Uses This Software?

We have two target markets within the restaurant and retail space: small businesses with 1 to 10 locations and large businesses with more than 10 locations.


Average Ratings

13 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    24/7 (Live Rep)

Vendor Details

  • DataCandy
  • datacandy.com/
  • Founded 2002
  • Canada

About DataCandy

DataCandy is a leading North American provider of affordable customer loyalty and gift card solutions for businesses of all sizes. Our secure, user-friendly platform is used at over 10,000 locations across Canada and the United States by over 700 companies, including the ALDO Group, The Source, Booster Juice, Familiprix, Kernels Popcorn and 40 of the MTY Food Group's restaurant brands. Contact us to learn how better insight into your customers' buying behaviour can improve your bottom line.


DataCandy Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

DataCandy Reviews Recently Reviewed!


A true Partner with integrity. DataCandy's team is top notch.

Oct 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of integration, scalability and ease of use.

Overall: From project prep to migration and launch DataCandy supported every aspect of my org's requirements. Exposure to training, knowledge of data imports, approach to bug fixes, access to developers, access to top management, support and access to industry expertise were all smooth and excellent experiences. The task of switching from our old provider to DataCandy seemed daunting but they made it easy. Truly a customer focused organization. We hope to work with DataCandy for many years to come.

Recommendations to other buyers: Plan plan plan. Let them help you plan. It makes the launch easier.

Old time partners

Oct 27, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Support is very present

Cons: Some technologies don't work with our POS sytem.

Overall: We have been working with Datacandy for a long time and we have seen them explore and grow. They offer more and more services and understand the needs of their customers.

Recommendations to other buyers: Verify compatibility. Make sure you ask about the road map because there is strong chances that if it's not compatible, it will be soon.

Copper Branch

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and intuitive backend

Connected and integrated to our POS

Simple to use for employees and customers

Good customer support

Cons: New features could be explored and developed.

Shakespeare and Co. Review

Oct 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and hardly any configuration required.

Cons: Pricing and the time difference in all reports.

Overall: First of all, my best decision of 2015. I love the ease of use. The back office interface is simple and has all functionalities that are required. Support is exceptional (Angelica) and my account manager (Emily)has been phenomenal throughout. I do have some some feedback considering that I am the first company in the middle east to use the solution and very soon there will be a second one. The feedback has been shared with Emily by email.

Recommendations to other buyers: Consider the different time zones and currencies available.

Capterra loader

I love Data Candy

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have definitely gained clients by offering rewards and gift options using Data Candy solutions. Customer support is great. Everyone is so accommodating.

Cons: Unfortunately the gift cards are not integrated with our POS system however integration is coming.

Overall: We now have information about our business that we didn't have before. We can react faster to our clients wants and needs. Thanks Data Candy!

They nailed it

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cloud-based software is easy to use from both an administration side and for the end user. The integration was seamless and fast with our POS system.

Cons: Overall it's one of the best Gift/loyalty software we have used, and have yet to find any issues with it.

Overall: The Data Candy team has gone above and beyond for our company more than once. The support side is also very responsive to get issues resolved.

I dislike the separate app.

Oct 27, 2016
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's inexpensive, and works well.

Cons: I don't like having to go into an app on my merchant machine to do anything with gift cards.

Overall: I love the product overall, but it was an ordeal to get the app onto my debit machine, as Moneris had no idea about Datacandy at all.

I also dislike you need to go into an entire new option to do anything with a gift card. It can hold up the checkout line, I would like it more if it was just an app running in the background, then if a gift card is swiped it runs the program instead of having to go into the app manually.

Recommendations to other buyers: Nothing I haven't already said.

Amazing!

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and the support line is amazing!

Cons: Nothing.. i can't find something I didnt like honestly.

Overall: Great! They're always ready to helps us and its easy to use!

Good software

Oct 27, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Customer support

- Personalized gift card

- User-friendly

Cons: - Dashboard needs to be enhance

- Reports and dashboard are too simple (not enough statistics and configuration)

Overall: DataCandy is a good software for a store who needs gift card services.

The dashboard on the internet needs to be enhance with more fonctionnalities, reports and statistics, but works great for now.

Creating personalized gift card is an easy task and the customer support is very good!

Great customer support, Easy to use

Jul 19, 2017
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer support, easy to use. Easy to order gift card and customize them. Great quality gift cards.

Cons: Function and report in dashboard needs to be improved. DataCandy needs to add more report function on dashboard. The search function must be improved.

Datacandy Gift Card

Nov 11, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Would prefer a more streamlined user interface for searching/updating/activating/deactivating/ gift cards on the back end. I find some of the processes arduous/tedious. Thank you

shakespeare review

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: There staff are loving it and the integration with the pos is excellent. We do not have access to Back office yet but it is being handled by the office.

Easy frindly tool

Nov 02, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: Good support, great experience. Easy tool to use but I recommand to add more functionnality such as drop lists