# DataCandy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DataCandy the right Customer Loyalty solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132936/DataCandy/reviews --- DataCandy 4.3 (47) [View alternatives](https://www.capterra.com/p/132936/DataCandy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of DataCandy Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews SL Shelly L OwnerHospital & Health Care, Self-employedUsed the software for: More than 2 years. “Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. “ February 7, 2023 SL Shelly L OwnerHospital & Health Care, Self-employedUsed the software for: More than 2 years. “see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. “ February 7, 2023 AB Anthony B OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “I am a small business in a small community and cannot afford to constantly defend my reputation each time this happens. “ December 19, 2022 KW Kennedy W Store ManagerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “It's a little difficult to remember all the functions.“ October 28, 2022 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Roly G. Content Writers Writing and Editing Used the software for: 6-12 months ### "Expensive, but worth trying! " October 16, 2023 4.0 Quite grateful for their customer loyalty feature, it has helped my company grow rapidly. Only if they could provide free trial, it would be great to get the user of a glimpse of what he is going to get. A bit expensive but certainly worth it. Pros The loyalty program is definitely something we found great to encourage our employees do better. This has drastically improved their performance. Quite helpful. Cons Paystone should allow their users at least a free trial. Though it's a bit expensive, the user must be given a chance to explore what he is going to get. Review Source SG Scott G. Store Manager Retail Used the software for: 1-2 years ### "Great Loyalty and Gift Card Program" October 29, 2022 5.0 I do like the monthly cost. I do like working with customer service. Pros I do like how this software works with out POS System (Logivision). It does make it easy for our cashiers to activate and redeem points. Customers like the feature of saving points for future larger purchases. Cons Our customers are having a hard time signing up to be able to redeem points. I have used many programs and this seems to be the worst for customer sign up. We do have an older customer base who have a hard time with emails. Most loyalty programs are phone number based. YOu do have to spend more money to change it to that style which I do think is not good.I also am not a fan of having to pay for text messages. Alternatives considered [Vicinity](https://www.capterra.com/p/153654/Vicinity/) Reason for choosing DataCandy Cost Switched from [Vicinity](https://www.capterra.com/p/153654/Vicinity/) Cost...however the thing about paying for text is not cool. Review Source RS Radha S. Legal Assistant Legal Services Used the software for: 6-12 months ### "Powerful and Flexible Gift Card Solution for Complex Needs" April 28, 2026 5.0 Overall, my experience with DataCandy was positive and robust, particularly for businesses that need a powerful and flexible gift card solution. The platform excelled at supporting customizable, omnichannel gift cards and integrated well with existing systems, making it a strong fit for more complex operational needs. While the interface and setup could feel less intuitive at times and required a bit of a learning curve, the reliability and depth of functionality made it a solid solution once established. Pros What I liked most about DataCandy was its flexibility and strong focus on customizable gift card solutions. The platform made it easy to tailor digital and physical gift cards to fit a brand’s look and customer experience, while still being simple to manage on the backend. I also appreciated how well it integrated with existing systems and supported omnichannel use, making it convenient for both businesses and customers to purchase, redeem, and manage gift cards seamlessly. Cons What I liked least about DataCandy was that the platform could feel complex and somewhat rigid to configure, especially during the initial setup or when making changes later. Some features weren’t as intuitive as expected, and reporting and customization often required extra effort or support to get exactly right. While powerful, it could feel less user‑friendly for teams looking for quick adjustments or simpler workflows. Review Source SL Shelly L. Owner Hospital & Health Care Used the software for: 2+ years ### "Unauthorized payments" February 7, 2023 1.0 Horrible Pros Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase. Cons see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase. Reason for choosing DataCandy I thought the sales person was trust worthy - silly me. Review Source HA Houneida A. Business Manager Education Management Used the software for: 2+ years ### "Gift Cards used in a High School" October 28, 2022 5.0 It was the best option we provided students Pros The system is an accordance with our accounting procedures and very easy to track Cons There's nothing that I don't like about this program Reason for choosing DataCandy It was the first option provided to me, but after taking the time to learn the software, it became easy to manage Review Source RB Rick B. Stores Director Non-Profit Organization Management Used the software for: 6-12 months ### "Would Not Purchase Loyalty Gift Card Program Again" October 28, 2022 2.0 Negative Pros Not much. What was sold to me and what is implemented are two different things. Sales makes it sound easy but the implementation support is minimal. Cons Not easy to use. Triangulation between the POS vendor and Data Candy / Capstone Reason for choosing DataCandy It ties in with our POS vendor. he cards are very expensive on the front end investment. Review Source AB Anthony B. Owner Retail Used the software for: 1-2 years ### "Review of Credit/ Debit processing machine" December 19, 2022 1.0 Frustrating, expensive and regretful. Pros Gift card program is easy to use and a great option for business. Cons Daily we are experiencing "not completed" transactions with debit cards and when we re-enter it, our customer may get charged TWICE for their purchases! When this happens, we have to explain to the customer that they will get reimbursed within 1-30 days. This is very frustrating if that customer does not have the funds available and even worse customers think we are intentionally charging them and assume we are stealing from them. I also feel that we are getting charged for every extra "not completed" transaction. I am a small business in a small community and cannot afford to constantly defend my reputation each time this happens. Unfortunately your service/product has negatively affected my daily operations and the damage is done. We are now encouraging cash transactions whenever possible to avoid complications like this. I have contacted customer support and I was told that "it happens" and there is" no solution" for this. Review Source DD Darlene D. Manager Hospital & Health Care Used the software for: 2+ years ### "Very Satisfied" November 8, 2022 5.0 Our overall experience has been great and like that we have human support when we need it Pros Very user friendly even for the technically challenged staff Cons there was nothing really that bothered me Alternatives considered [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) Reason for choosing DataCandy recommended and less cost Review Source DK Dion K. IT Director Supermarkets Used the software for: 2+ years ### "Loyalty that your customers would enjoy!" April 19, 2021 5.0 Pros Paystone's loyalty and gift card program is extremely easy to use. Integrating into our existing point of sale software was painless, and their support team are an actual joy to work with. From the signing of the initial contract to the execution of our first loyalty transaction, Paystone held our hands to ensure that it was a seamless process. With constant updates to the software, new features are always being released, allowing us to stay fresh and relevant with our customer base. Our top 5 features: 1) Real-time security and fraud prevention 2) Branded customer loyalty and gift card portals 3) Customizable merchant dashboard 4) Flexible options for loyalty earn & burn 5) Multi-tiered Loyalty benefits, allowing us to better reward our most loyal customers. Cons We would like to see a deeper integration into the POS for inventory items. Review Source Gita S. Director Of Food And Beverage Restaurants Used the software for: 6-12 months ### "I love Data Candy" October 23, 2018 5.0 We now have information about our business that we didn't have before. We can react faster to our clients wants and needs. Thanks Data Candy! Pros I have definitely gained clients by offering rewards and gift options using Data Candy solutions. Customer support is great. Everyone is so accommodating. Cons Unfortunately the gift cards are not integrated with our POS system however integration is coming. Review Source gP guylaine P. gestionnaire Food & Beverages Used the software for: 2+ years ### "pratique et simple" October 31, 2022 5.0 very nice and the services is perfect Pros facile d'utilisation. transfert et gestion simple Cons il est difficile pour moi de connaitre le montant total que nous avons en crédit sur nos cartes Reason for choosing DataCandy quand nous avons opté pour le programme Cluster c'est ce qui nous a été offert et compatible Review Source DJ Damien J. Owner Restaurants Used the software for: Less than 6 months ### "Great product " November 16, 2023 5.0 Pros Great product. Easy to work with pick up Cons Nothing I can’t complain. Very happy with what I have Review Source VD Vanni D. Owner Food & Beverages Used the software for: Less than 6 months ### "Great program for gift cards" November 2, 2022 5.0 Pros Easy functionality. Integrates easy with our current system. Cons None at this moment and present time that we currently live in. Review Source EM Edward M. Owner Retail Used the software for: Less than 6 months ### "I dislike the separate app." October 27, 2016 4.0 I love the product overall, but it was an ordeal to get the app onto my debit machine, as Moneris had no idea about Datacandy at all. I also dislike you need to go into an entire new option to do anything with a gift card. It can hold up the checkout line, I would like it more if it was just an app running in the background, then if a gift card is swiped it runs the program instead of having to go into the app manually. Pros It's inexpensive, and works well. Cons I don't like having to go into an app on my merchant machine to do anything with gift cards. Review Source MM Martin-Karl M. Used the software for: ### "Good software" October 27, 2016 4.0 DataCandy is a good software for a store who needs gift card services. The dashboard on the internet needs to be enhance with more fonctionnalities, reports and statistics, but works great for now. Creating personalized gift card is an easy task and the customer support is very good! Pros \- Customer support - Personalized gift card - User-friendly Cons \- Dashboard needs to be enhance - Reports and dashboard are too simple (not enough statistics and configuration) Review Source MM Martin-Karl M. Used the software for: 1-2 years ### "Great customer support, Easy to use" July 19, 2017 4.0 Pros Great customer support, easy to use. Easy to order gift card and customize them. Great quality gift cards. Cons Function and report in dashboard needs to be improved. DataCandy needs to add more report function on dashboard. The search function must be improved. Review Source DB Dave B. GM Hospitality Used the software for: 2+ years ### "Paystone is good enough but there is better available " October 28, 2022 4.0 Pretty good once you get used to it. Pros The ability to reward my regular clientele, collect contact information for our newsletter and offer a trackable gift card that is easy to use for my staff and clientele. Cons The dashboard is not very clear and the fact that it's not a one card fits all is a bit problematic and costly as you need one card for the gift card and one card for the loyalty program. Review Source AK Ayman K. President E-Learning Used the software for: 2+ years ### "Great product" November 11, 2022 5.0 Good Pros Easy to use when making a transactions. Cons Not much. I didn’t have a wireless terminal to start. Reason for choosing DataCandy Referral Switched from [POS Nation for Retail](https://www.capterra.com/p/59952/POS-System/) Too expensive Review Source SG Scott G. President Restaurants Used the software for: 2+ years ### "Press'd Paystone Review" April 14, 2021 5.0 Very happy with Paystone and especially the customer service they offer. They are always available to hear us out if we have issues or questions and we feel very well taken care of. Pros The gift car functionality is easy to use from loading gift cards all the way to customer redemption. The reports are easy to run and they allow you to easily mine all relevant data, quickly. Cons We would like to sell digital gift cards that could be emailed out to our customers instead of having to mail them physical cards. This function is available but seemed a bit expensive for us. That said, we are a smaller operation so it could be priced fairly for the market. Reason for choosing DataCandy It had everything we wanted at a fair price. Review Source MA Mohammad A. Managing Director Retail Used the software for: 1-2 years ### "Great Service, Great Value with Paystone" November 27, 2023 5.0 Great Experience, overall, recommended. Pros Competative Price, very helpful sales team to make everything clear, and good service. Cons CS take long some times. Alternatives considered [PAYD](https://www.capterra.com/p/203175/PAYD/) Review Source CP Carmen P. Admin Government Administration Used the software for: 2+ years ### "Secure" December 12, 2022 5.0 Our experience with Paystone has been great! Customer service has also been great we honestly didn't had any issues Pros Secure, quick and easy. Customer support amazing Cons Maybe working and searching for other banks to be their provider for online business purposes. Review Source sM serge M. vp Restaurants Used the software for: 1-2 years ### "recommendation" October 28, 2022 5.0 ca va tes bien mais j'aimerais avoir une discussion avec un membre de votre équipe pour m'expliquer ce que nous pourrions faire de plus Pros nous utilisons les cartes cadeau et c'est très facile d'utilisation autant pour le personnel que pour le client Cons rien, mais j'aimerais avoir une discussion avec un membre de votre équipe pour m'expliquer ce que nous pourrions faire de plus Reason for choosing DataCandy Recommander par global paiement Review Source AH Andrew H. Owner Retail Used the software for: 1-2 years ### "It Works" November 2, 2022 4.0 Good Pros I like that we get paid the next day.Customer Service has been excellent, fault pinpad was replaced immediately.Semi-Integrated with our POS Cons The pinpads are confusing and very techy. Setup was difficult. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Semi-Integrated with our POS, cheaper. Review Source MC Marcello C. Owner Consumer Goods Used the software for: 6-12 months ### "Paystone Review " October 29, 2022 4.0 So far very good just a little getting used to because I was with monaris so long Pros Your product is very easy to use and the machines look very good Cons I find the print out at the end of the day og all transactions are printed very small hard to read Review Source TM Tina M. Owner Retail Used the software for: 2+ years ### "Review" November 11, 2022 5.0 Pros Very easy to use and always technical support available Cons I don't know what to say. I'm not a tech persona. So what can I say, but that I like this company. Review Source Similar Products Featured ## Related categories [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)