# DataCandy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is DataCandy the right Customer Loyalty solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132936/paystone/reviews

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DataCandy

4.3 (46)

[View alternatives](https://www.capterra.com/p/132936/DataCandy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Reviews of DataCandy

Ease of use

4.3

Customer Service

4.4

## Pros and Cons in Reviews

SL

Shelly L

OwnerHospital & Health Care, Self-employedUsed the software for: More than 2 years.

“Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. “

February 7, 2023

SL

Shelly L

OwnerHospital & Health Care, Self-employedUsed the software for: More than 2 years.

“see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. “

February 7, 2023

AB

Anthony B

OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“I am a small business in a small community and cannot afford to constantly defend my reputation each time this happens. “

December 19, 2022

KW

Kennedy W

Store ManagerRetail, 11 - 50 employeesUsed the software for: 6-12 months.

“It's a little difficult to remember all the functions.“

October 28, 2022

## Showing most helpful reviews

Showing 1-25 of 46 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Roly G.  
Content Writers  
Writing and Editing  
Used the software for: 6-12 months

### "Expensive, but worth trying! "

October 16, 2023

4.0

Quite grateful for their customer loyalty feature, it has helped my company grow rapidly. Only if they could provide free trial, it would be great to get the user of a glimpse of what he is going to get. A bit expensive but certainly worth it.

Pros

The loyalty program is definitely something we found great to encourage our employees do better. This has drastically improved their performance. Quite helpful.

Cons

Paystone should allow their users at least a free trial. Though it's a bit expensive, the user must be given a chance to explore what he is going to get.

Review Source

SG

Scott G.  
Store Manager  
Retail  
Used the software for: 1-2 years

### "Great Loyalty and Gift Card Program"

October 29, 2022

5.0

I do like the monthly cost. I do like working with customer service.

Pros

I do like how this software works with out POS System (Logivision). It does make it easy for our cashiers to activate and redeem points. Customers like the feature of saving points for future larger purchases.

Cons

Our customers are having a hard time signing up to be able to redeem points. I have used many programs and this seems to be the worst for customer sign up. We do have an older customer base who have a hard time with emails. Most loyalty programs are phone number based. YOu do have to spend more money to change it to that style which I do think is not good.I also am not a fan of having to pay for text messages.

Alternatives considered

[Vicinity](https://www.capterra.com/p/153654/Vicinity/)

Reason for choosing DataCandy

Cost

Switched from

[Vicinity](https://www.capterra.com/p/153654/Vicinity/)

Cost...however the thing about paying for text is not cool.

Review Source

SL

Shelly L.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Unauthorized payments"

February 7, 2023

1.0

Horrible

Pros

Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Cons

see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Reason for choosing DataCandy

I thought the sales person was trust worthy - silly me.

Review Source

HA

Houneida A.  
Business Manager  
Education Management  
Used the software for: 2+ years

### "Gift Cards used in a High School"

October 28, 2022

5.0

It was the best option we provided students

Pros

The system is an accordance with our accounting procedures and very easy to track

Cons

There's nothing that I don't like about this program

Reason for choosing DataCandy

It was the first option provided to me, but after taking the time to learn the software, it became easy to manage

Review Source

DD

Darlene D.  
Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Very Satisfied"

November 8, 2022

5.0

Our overall experience has been great and like that we have human support when we need it

Pros

Very user friendly even for the technically challenged staff

Cons

there was nothing really that bothered me

Alternatives considered

[Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)

Reason for choosing DataCandy

recommended and less cost

Review Source

RB

Rick B.  
Stores Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Would Not Purchase Loyalty Gift Card Program Again"

October 28, 2022

2.0

Negative

Pros

Not much. What was sold to me and what is implemented are two different things. Sales makes it sound easy but the implementation support is minimal.

Cons

Not easy to use. Triangulation between the POS vendor and Data Candy / Capstone

Reason for choosing DataCandy

It ties in with our POS vendor. he cards are very expensive on the front end investment.

Review Source

AB

Anthony B.  
Owner  
Retail  
Used the software for: 1-2 years

### "Review of Credit/ Debit processing machine"

December 19, 2022

1.0

Frustrating, expensive and regretful.

Pros

Gift card program is easy to use and a great option for business.

Cons

Daily we are experiencing "not completed" transactions with debit cards and when we re-enter it, our customer may get charged TWICE for their purchases! When this happens, we have to explain to the customer that they will get reimbursed within 1-30 days. This is very frustrating if that customer does not have the funds available and even worse customers think we are intentionally charging them and assume we are stealing from them. I also feel that we are getting charged for every extra "not completed" transaction. I am a small business in a small community and cannot afford to constantly defend my reputation each time this happens. Unfortunately your service/product has negatively affected my daily operations and the damage is done. We are now encouraging cash transactions whenever possible to avoid complications like this. I have contacted customer support and I was told that "it happens" and there is" no solution" for this.

Review Source

DK

Dion K.  
IT Director  
Supermarkets  
Used the software for: 2+ years

### "Loyalty that your customers would enjoy!"

April 19, 2021

5.0

Pros

Paystone's loyalty and gift card program is extremely easy to use. Integrating into our existing point of sale software was painless, and their support team are an actual joy to work with. From the signing of the initial contract to the execution of our first loyalty transaction, Paystone held our hands to ensure that it was a seamless process. With constant updates to the software, new features are always being released, allowing us to stay fresh and relevant with our customer base. Our top 5 features: 1) Real-time security and fraud prevention 2) Branded customer loyalty and gift card portals 3) Customizable merchant dashboard 4) Flexible options for loyalty earn & burn 5) Multi-tiered Loyalty benefits, allowing us to better reward our most loyal customers.

Cons

We would like to see a deeper integration into the POS for inventory items.

Review Source

DB

Dave B.  
GM  
Hospitality  
Used the software for: 2+ years

### "Paystone is good enough but there is better available "

October 28, 2022

4.0

Pretty good once you get used to it.

Pros

The ability to reward my regular clientele, collect contact information for our newsletter and offer a trackable gift card that is easy to use for my staff and clientele.

Cons

The dashboard is not very clear and the fact that it's not a one card fits all is a bit problematic and costly as you need one card for the gift card and one card for the loyalty program.

Review Source

Gita S.  
Director Of Food And Beverage  
Restaurants  
Used the software for: 6-12 months

### "I love Data Candy"

October 23, 2018

5.0

We now have information about our business that we didn't have before. We can react faster to our clients wants and needs. Thanks Data Candy!

Pros

I have definitely gained clients by offering rewards and gift options using Data Candy solutions. Customer support is great. Everyone is so accommodating.

Cons

Unfortunately the gift cards are not integrated with our POS system however integration is coming.

Review Source

sM

serge M.  
vp  
Restaurants  
Used the software for: 1-2 years

### "recommendation"

October 28, 2022

5.0

ca va tes bien mais j'aimerais avoir une discussion avec un membre de votre équipe pour m'expliquer ce que nous pourrions faire de plus

Pros

nous utilisons les cartes cadeau et c'est très facile d'utilisation autant pour le personnel que pour le client

Cons

rien, mais j'aimerais avoir une discussion avec un membre de votre équipe pour m'expliquer ce que nous pourrions faire de plus

Reason for choosing DataCandy

Recommander par global paiement

Review Source

SG

Simon G.  
Marketing coordinator  
Restaurants  
Used the software for: 2+ years

### "Old time partners "

October 27, 2016

4.0

We have been working with Datacandy for a long time and we have seen them explore and grow. They offer more and more services and understand the needs of their customers.

Pros

Support is very present

Cons

Some technologies don't work with our POS sytem.

Review Source

SK

Stelios K.  
Marketing Manager  
Wholesale  
Used the software for: 1-2 years

### "Good provider of gift cards."

November 21, 2022

4.0

Pros

\-Easy to use-The ability to brand the gift cards

Cons

\-not easy to integrate with eCommerce-a bit pricey for purchasing new gift cards

Review Source

SA

Sylvette A.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Owner "

November 2, 2022

5.0

Pros

Easy to work, customer like those card .

Cons

Nothing, everything is ok, there’s nothing to complaint

Review Source

KW

Kennedy W.  
Store Manager  
Retail  
Used the software for: 6-12 months

### "Paystone"

October 28, 2022

5.0

Pros

The gift cards are easy to integrate into our system.

Cons

The setup can be confusing to use. It's a little difficult to remember all the functions.

Review Source

AG

Alfredo G.  
  
  
Used the software for:

### "Datacandy Gift Card "

November 11, 2016

5.0

Would prefer a more streamlined user interface for searching/updating/activating/deactivating/ gift cards on the back end. I find some of the processes arduous/tedious. Thank you

Review Source

gP

guylaine P.  
gestionnaire  
Food & Beverages  
Used the software for: 2+ years

### "pratique et simple"

October 31, 2022

5.0

very nice and the services is perfect

Pros

facile d'utilisation. transfert et gestion simple

Cons

il est difficile pour moi de connaitre le montant total que nous avons en crédit sur nos cartes

Reason for choosing DataCandy

quand nous avons opté pour le programme Cluster c'est ce qui nous a été offert et compatible

Review Source

AK

Ayman K.  
President  
E-Learning  
Used the software for: 2+ years

### "Great product"

November 11, 2022

5.0

Good

Pros

Easy to use when making a transactions.

Cons

Not much. I didn’t have a wireless terminal to start.

Reason for choosing DataCandy

Referral

Switched from

[POS Nation for Retail](https://www.capterra.com/p/59952/POS-System/)

Too expensive

Review Source

SG

Scott G.  
President  
Restaurants  
Used the software for: 2+ years

### "Press'd Paystone Review"

April 14, 2021

5.0

Very happy with Paystone and especially the customer service they offer. They are always available to hear us out if we have issues or questions and we feel very well taken care of.

Pros

The gift car functionality is easy to use from loading gift cards all the way to customer redemption. The reports are easy to run and they allow you to easily mine all relevant data, quickly.

Cons

We would like to sell digital gift cards that could be emailed out to our customers instead of having to mail them physical cards. This function is available but seemed a bit expensive for us. That said, we are a smaller operation so it could be priced fairly for the market.

Reason for choosing DataCandy

It had everything we wanted at a fair price.

Review Source

MA

Mohammad A.  
Managing Director  
Retail  
Used the software for: 1-2 years

### "Great Service, Great Value with Paystone"

November 27, 2023

5.0

Great Experience, overall, recommended.

Pros

Competative Price, very helpful sales team to make everything clear, and good service.

Cons

CS take long some times.

Alternatives considered

[PAYD](https://www.capterra.com/p/203175/PAYD/)

Review Source

CP

Carmen P.  
Admin  
Government Administration  
Used the software for: 2+ years

### "Secure"

December 12, 2022

5.0

Our experience with Paystone has been great! Customer service has also been great we honestly didn't had any issues

Pros

Secure, quick and easy. Customer support amazing

Cons

Maybe working and searching for other banks to be their provider for online business purposes.

Review Source

AH

Andrew H.  
Owner  
Retail  
Used the software for: 1-2 years

### "It Works"

November 2, 2022

4.0

Good

Pros

I like that we get paid the next day.Customer Service has been excellent, fault pinpad was replaced immediately.Semi-Integrated with our POS

Cons

The pinpads are confusing and very techy. Setup was difficult.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Semi-Integrated with our POS, cheaper.

Review Source

MC

Marcello C.  
Owner  
Consumer Goods  
Used the software for: 6-12 months

### "Paystone Review "

October 29, 2022

4.0

So far very good just a little getting used to because I was with monaris so long

Pros

Your product is very easy to use and the machines look very good

Cons

I find the print out at the end of the day og all transactions are printed very small hard to read

Review Source

TM

Tina M.  
Owner  
Retail  
Used the software for: 2+ years

### "Review"

November 11, 2022

5.0

Pros

Very easy to use and always technical support available

Cons

I don't know what to say. I'm not a tech persona. So what can I say, but that I like this company.

Review Source

AO

Andrea O.  
Administrative Manger  
Restaurants  
Used the software for: 6-12 months

### "Review"

November 2, 2022

4.0

Pros

it is simple to use. The quality of the product is nice

Cons

i think the gift cards are a little expensive. Especially since they are not reloadable

Review Source

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