clixifix

clixifix- Customer Care, simplified.

5 / 5 5 reviews

Who Uses This Software?

House builders , Commercial Projects Contractors and Principal Contractors delivering new homes and projects that require a secure collaborative platform to manage Defects and Repairs.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $32.50/month
  • Pricing Details
    Monthly charge calculated on the no. of plots / projects on your account.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • clixifix
  • www.clixifix.com
  • Founded 2012
  • United Kingdom

About clixifix- Customer Care, simplified.

clixifix Defect and repair resolution software that will deliver lower costs and high customer satisfaction. If you are a House builder or Commercial Projects Contractor struggling with your Customer Care approach, here's the solution. Customers are the only reason that your business exists. Handling customer complaints is something that many businesses struggle with; however it costs much more time, money and effort to gain new customers than it does to retain existing ones.


clixifix- Customer Care, simplified. Features

  • Client Tracking
  • Contract Management
  • Forecasting
  • Project Management
  • Quote Management
  • Sales Management
  • Scheduling
  • Time Management

clixifix- Customer Care, simplified. Reviews Recently Reviewed!

I'd wholeheartedly recommend clixifix to other property developers and householders

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's super easy to use and offers a modern solution to an industry that's still tied to paper, email and phone calls. Also the required level of investment makes it very cost effective.

Cons: To be honest, we've not had any issues with the platform as yet.

Overall: Pocket provides affordable homes for 'city makers', in other words those who don't earn a huge salary but contribute a huge amount socially, economically and culturally to London. Out website attracts almost all of our sales enquiries so it made sense for us to continue an IT-centred approach to care after purchasing. Our buyers are fairly (but not always!) young and tech-savvy, so we've long known that we needed to go down the self-service route for after sales and we were confident our customers would engage with it.

The clixifix platform was a natural fit for this requirement and when I discovered it we had a real 'eureka' moment.

Our city makers have really taken to clixifix and they were impressed with the transparency and level of control the system offers. As all of our owners are first-time buyers, clixifix is very useful in that it reassures them that their issues are organised appropriately, being dealt with and they are kept in the loop throughout.

Users have raised very few queries on operating the system, which is testament to how intuitive the system is and how comprehensive the user guides are. They have also used the photo upload facility extensively which has assisted our assessment and handling of defects greatly.

I would wholeheartedly recommend clixifix to other property developers and housebuilders. As a manager, being able to log into the system and quickly and easily see the position with regards to defects, spot patterns and measure contractor responsiveness is a huge improvement in our previous methods. Even more importantly, it has drastically reduced the resources my sales team are deploying on non-sales activities!

clixifix has enabled us to take a much more structured approach to defect management and the comments section is really useful in that it is an open forum to update the several parties involved. The strong referencing of each defect leaves no room for ambiguity as to what stage each issue is at which has definitely reduced the amount of calls from owners.

The reporting function of the system also allows us to recognise trends which relate to design, developments, contractors and sub-contractors and enables us to reduce and hopefully eliminate these issues in future.

The team took to the system straight away with very little training required; clearly a logical brain has designed the structure.

Recommendations to other buyers: I recommend clixifix to any business involved in residential development. If you care about your customers, clixifix is a must have.

Easy to use and simple to set up

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use
Nothing to download it install
Tailored solutions to our specific needs

Cons: Nothing really... clixifix has revolutionised our customer care program.

Overall: Before the demo of clixifix I was unsure as to what to expect. I have some experience with overly complex software and I have to say that I was pleasantly surprised. The software is very easy to understand and it's developed specifically for Customer care. It has simplified out approach here with little or no training required for our team and contractors. clixifix has a sound understanding of our business: what we're trying to achieve with aftercare, where we're going with customer satisfaction. So when it comes to commissioning some specific features for our clixifix account, they were best places to deliver.

We enjoy working with the clixifix team and I would recommend them without hesitation because of their ability to listen and to work closely alongside you to tailor solutions to meet your needs. I know if I need any help or advice their speed of response to any queries is excellent. It's obvious from the start that the team behind clixifix understands what's required when working in customer care.

Prior to clixifix, we had few methods of measuring our customer care performance. That's all changed now. With the clixifix reports feature we can analyse our KPI data instantly, create bespoke illustrative reports and circulate them to decision makers in our organisation. We want full accountability and ownership for customer care at Argent from land, build, sales and through to aftercare. This drives the message home, focuses everybody on customer care and in turn leads to improvement.

Nothing to install and no capital costs. This was a key element in our decision making when evaluating the product. clixifix is web based, so we had no software to download it install, once we decided to push the button on our plan, we were up and running in a matter of days.

Recommendations to other buyers: Get in touch with the team and speak with them about your specific needs.

It's designed solely for the purpose of looking after your customer

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use for sure. Its simplicity is amazing yet it is taking huge leaps for an industry that's so far behind when it comes to tech.

Cons: Not much... We've had the occasional glitch however this is often solved with a change of web browser.

Overall: Most software that is used for Customer Service is cobbled together from an Accounting or Purchasing package and is difficult to use as the required features to do the job effectively just aren't there.

With Clixifix you don't have this problem. It is designed solely for the purpose of looking after your customer, engaging contractors to be responsible for their issues and to hold relevant information for clients. This could be anything from meyer readings to appliance manuals to help cards. Clixifix keeps everything in the one place and is easily searchable.

The reporting features are great for board reports, client reports and even contractor meetings. These are in the form of graphs and pie charts that are easily downloadable into various file types.

The best of all is you only pay for open properties and you only start paying for them once the handover date is registered, which means you can add them to the system in readiness. Once they are out of warranty and archived they drop from the monthly charges.

The development team have worked long and hard to get this system near perfect but they are always open to ideas from people who are using the system to make it even better and because this is done in-house, it doesn't take months and years to bring it on board.

Recommendations to other buyers: If you have any suggestions for feature enhancements just get in touch with the team. They're very receptive to user feedback and will usually work to include most reasonable requests.

Keeping on top of our Customer Care was a pain when we all shared a single spreadsheet.

Apr 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Keeping on top of our Customer Care was a pain when we all shared a single spreadsheet.
clixifix is so much better.
I can see the status of all reported defects and repairs at a glance from the dashboard allowing me to focus on what's overdue┬┐

It's quick, it's simple and it's revolutionised the way we deal with our customer care issues.

Feb 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've worked in the Development and Construction industry for over 25 years and in that time I've held senior management positions for a number of construction/development companies including the role of owner/manager. So it's fair to say I've been around the block. More than once. In my time I've seen many changes and improvements within the industry but until I was introduced to clixifix, customer care issues and the processes to deal with them, were very much in the dark ages. While other areas of the industry have moved on, this slow and tedious, but vital, process has been forgotten, ignored and swept under the carpet. Even as MD, I've encountered times when I've had to step in and tackle problems that had spiralled out of control simply because of people not communicating with each other. I would even go so far to say that I attribute my lack of hair to dealing (or not dealing) with customer care issues.
Over the years I dread to think of the amount of time I've wasted filing bits of paper, chasing sub-contractors, visiting tenants, arranging meetings, chairing meetings, agreeing who is going to do what for how much and when. And then trying to get everything in sync was a complete nightmare. And yet, all this time could have been managed so much more efficiently if only a simple process existed that enabled all parties to communicate and collaborate together rather than the existing disjointed and fragmented approach.
I began using clixifix to address customer care issues and it's fair to say I haven't looked back since. It's an on-line cloud-based platform which sounds complicated but believe me, it isn't. In laymen's terms clixifix is a bit like getting everyone concerned with the issue in question all together in one room and shutting the door until a resolution is agreed.
Once an outcome is reached the problem can be quickly resolved. It's quick, it's simple and it's revolutionised the way we deal with our customer care issues.
And because of the massive amount of time saved using clixifix, we were able to pour our efforts into more productive areas of the business. We were free to discuss new projects, seek out new opportunities and build on our good reputation.
We now have happy housing associations and happy employees. Plus our relationships with our suppliers have got stronger as the system we have in place is a slicker way of working that is more beneficial to them too.