# clixifix- Customer Care Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about clixifix- Customer Care Software - reviews, pricing plans, popular comparisons to other Construction CRM products and more. Source: https://www.capterra.com/p/132947/clixifix-Customer-Care-simplified --- # clixifix- Customer Care Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) clixifix- Customer Care ## What is clixifix- Customer Care? clixifix Defect and repair resolution software that will deliver lower costs and high customer satisfaction. If you are a House builder or Commercial Projects Contractor struggling with your Customer Care approach, here's the solution. Customers are the only reason that your business exists. Handling customer complaints is something that many businesses struggle with; however it costs much more time, money and effort to gain new customers than it does to retain existing ones. ## What is clixifix- Customer Care used for? [Construction CRM](https://www.capterra.com/construction-crm-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for clixifix- Customer Care?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.clixifix.com&name=clixifix- Customer Care) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### clixifix- Customer Care 5.0 (5) VS. [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.4 (177) Value For Money 5.0 (3) Value For Money 4.3 (159) Customer Service 5.0 (5) Customer Service 4.5 (174) ## clixifix- Customer Care alternatives [4.3 (327)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (461)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (843)](https://www.capterra.com/p/116187/Acculynx/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132947/clixifix-Customer-Care-simplified/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Client Tracking Track all company interactions with current clients Contract/License Management Track, store, and access client contracts or licenses Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Quotes/Estimates Generate quotes or estimates for customers Sales Pipeline Management Pipeline view and tracking lead status Scheduling Plan availability and assign specific time slots for tasks and resources clixifix- Customer Care 7 features Track all company interactions with current clients Track, store, and access client contracts or licenses Plan and coordinate all the resources, costs and time needed to execute assignments Generate quotes or estimates for customers Pipeline view and tracking lead status Plan availability and assign specific time slots for tasks and resources Track the duration and expiration of warranty as well as any obligations under that warranty Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AB Andrew B. Head of sales Construction ### "I'd wholeheartedly recommend clixifix to other property developers and householders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2016 Pocket provides affordable homes for 'city makers', in other words those who don't earn a huge salary but contribute a huge amount socially, economically and culturally to London. Out website attracts almost all of our sales enquiries so it made sense for us to continue an IT-centred approach to care after purchasing. Our buyers are fairly (but not always!) young and tech-savvy, so we've long known that we needed to go down the self-service route for after sales and we were confident our customers would engage with it. The clixifix platform was a natural fit for this requirement and when I discovered it we had a real 'eureka' moment. Our city makers have really taken to clixifix and they were impressed with the transparency and level of control the system offers. As all of our owners are first-time buyers, clixifix is very useful in that it reassures them that their issues are organised appropriately, being dealt with and they are kept in the loop throughout. Users have raised very few queries on operating the system, which is testament to how intuitive the system is and how comprehensive the user guides are. They have also used the photo upload facility extensively which has assisted our assessment and handling of defects greatly. I would wholeheartedly recommend clixifix to other property developers and housebuilders. As a manager, being able to log into the system and quickly and easily see the position with regards to defects, spot patterns and measure contractor responsiveness is a huge improvement in our previous methods. Even more importantly, it has drastically reduced the resources my sales team are deploying on non-sales activities! clixifix has enabled us to take a much more structured approach to defect management and the comments section is really useful in that it is an open forum to update the several parties involved. The strong referencing of each defect leaves no room for ambiguity as to what stage each issue is at which has definitely reduced the amount of calls from owners. The reporting function of the system also allows us to recognise trends which relate to design, developments, contractors and sub-contractors and enables us to reduce and hopefully eliminate these issues in future. The team took to the system straight away with very little training required; clearly a logical brain has designed the structure. Pros It's super easy to use and offers a modern solution to an industry that's still tied to paper, email and phone calls. Also the required level of investment makes it very cost effective. Cons To be honest, we've not had any issues with the platform as yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Natalie M. Senior Customer Care Manager Construction ### "Easy to use and simple to set up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2016 Before the demo of clixifix I was unsure as to what to expect. I have some experience with overly complex software and I have to say that I was pleasantly surprised. The software is very easy to understand and it's developed specifically for Customer care. It has simplified out approach here with little or no training required for our team and contractors. clixifix has a sound understanding of our business: what we're trying to achieve with aftercare, where we're going with customer satisfaction. So when it comes to commissioning some specific features for our clixifix account, they were best places to deliver. We enjoy working with the clixifix team and I would recommend them without hesitation because of their ability to listen and to work closely alongside you to tailor solutions to meet your needs. I know if I need any help or advice their speed of response to any queries is excellent. It's obvious from the start that the team behind clixifix understands what's required when working in customer care. Prior to clixifix, we had few methods of measuring our customer care performance. That's all changed now. With the clixifix reports feature we can analyse our KPI data instantly, create bespoke illustrative reports and circulate them to decision makers in our organisation. We want full accountability and ownership for customer care at Argent from land, build, sales and through to aftercare. This drives the message home, focuses everybody on customer care and in turn leads to improvement. Nothing to install and no capital costs. This was a key element in our decision making when evaluating the product. clixifix is web based, so we had no software to download it install, once we decided to push the button on our plan, we were up and running in a matter of days. Pros Ease of use Nothing to download it install Tailored solutions to our specific needs Cons Nothing really... clixifix has revolutionised our customer care program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Alison C. Head of Customer Service Construction ### "It's designed solely for the purpose of looking after your customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2016 Most software that is used for Customer Service is cobbled together from an Accounting or Purchasing package and is difficult to use as the required features to do the job effectively just aren't there. With Clixifix you don't have this problem. It is designed solely for the purpose of looking after your customer, engaging contractors to be responsible for their issues and to hold relevant information for clients. This could be anything from meyer readings to appliance manuals to help cards. Clixifix keeps everything in the one place and is easily searchable. The reporting features are great for board reports, client reports and even contractor meetings. These are in the form of graphs and pie charts that are easily downloadable into various file types. The best of all is you only pay for open properties and you only start paying for them once the handover date is registered, which means you can add them to the system in readiness. Once they are out of warranty and archived they drop from the monthly charges. The development team have worked long and hard to get this system near perfect but they are always open to ideas from people who are using the system to make it even better and because this is done in-house, it doesn't take months and years to bring it on board. Pros Ease of use for sure. Its simplicity is amazing yet it is taking huge leaps for an industry that's so far behind when it comes to tech. Cons Not much... We've had the occasional glitch however this is often solved with a change of web browser. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sarah W. Customer Care Manager ### "Keeping on top of our Customer Care was a pain when we all shared a single spreadsheet. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 3, 2014 Keeping on top of our Customer Care was a pain when we all shared a single spreadsheet. clixifix is so much better. I can see the status of all reported defects and repairs at a glance from the dashboard allowing me to focus on what's overdue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Barry S. Managing Director ### "It's quick, it's simple and it's revolutionised the way we deal with our customer care issues." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 20, 2014 I've worked in the Development and Construction industry for over 25 years and in that time I've held senior management positions for a number of construction/development companies including the role of owner/manager. So it's fair to say I've been around the block. More than once. In my time I've seen many changes and improvements within the industry but until I was introduced to clixifix, customer care issues and the processes to deal with them, were very much in the dark ages. While other areas of the industry have moved on, this slow and tedious, but vital, process has been forgotten, ignored and swept under the carpet. Even as MD, I've encountered times when I've had to step in and tackle problems that had spiralled out of control simply because of people not communicating with each other. I would even go so far to say that I attribute my lack of hair to dealing (or not dealing) with customer care issues. Over the years I dread to think of the amount of time I've wasted filing bits of paper, chasing sub-contractors, visiting tenants, arranging meetings, chairing meetings, agreeing who is going to do what for how much and when. And then trying to get everything in sync was a complete nightmare. And yet, all this time could have been managed so much more efficiently if only a simple process existed that enabled all parties to communicate and collaborate together rather than the existing disjointed and fragmented approach. I began using clixifix to address customer care issues and it's fair to say I haven't looked back since. It's an on-line cloud-based platform which sounds complicated but believe me, it isn't. In laymen's terms clixifix is a bit like getting everyone concerned with the issue in question all together in one room and shutting the door until a resolution is agreed. Once an outcome is reached the problem can be quickly resolved. It's quick, it's simple and it's revolutionised the way we deal with our customer care issues. And because of the massive amount of time saved using clixifix, we were able to pour our efforts into more productive areas of the business. We were free to discuss new projects, seek out new opportunities and build on our good reputation. We now have happy housing associations and happy employees. Plus our relationships with our suppliers have got stronger as the system we have in place is a slicker way of working that is more beneficial to them too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)