# Re:amaze Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Re:amaze Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/132952/Reamaze --- # Re:amaze Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Re:amaze ## What is Re:amaze? Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. ## What is Re:amaze used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Re:amaze?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.reamaze.com&name=Re:amaze) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Re:amaze 4.8 (53) VS. [4.4 (18,770)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $29 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (53) Ease Of Use 4.0 (18,105) Value For Money 4.8 (49) Value For Money 4.0 (12,793) Customer Service 4.8 (44) Customer Service 4.1 (14,024) ## Re:amaze alternatives [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,411)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132952/Reamaze/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Support Ticket Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Ticket Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Automated Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Autoresponders 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Re:amaze 57 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Shortcuts for inputting frequently used messages Create and manage digital catalog of products/services with their details, specifications, and price Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Configure existing workflows to meet your organization's needs Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Initiate interactions with customers by proactively starting conversations or providing informational content Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Search for specific words or phrases within a document or database Geographic location of visitors determines behavior of the software Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Attach digital tags to documents and assets for identification, search, or monitoring purposes Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Set-up notifications and alerts for web browsers and apps. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (53) 4.8 Based on 53 reviews ## Pricing Value for money 4.8 (49) Free Trial [View pricing plan details](https://www.capterra.com/p/132952/Reamaze/pricing/) Basic $29.00 Per User,Per Month It includes: - Basic Reporting - Chatbots - Cues (Proactive Messages) - Customer Intents - Live Chat - Public/Internal FAQ - Response Templates - Social Media Channels - Unlimited Email Inboxes - Website Integration - Workflow Automation (Macros) Pro $49.00 Per User,Per Month It includes: - Advanced Reporting - Custom Hosted Domain - Customizable Email Appearance - Live Chat - Live View of Site Visitors - Manage Multiple Brands in One Account - Public/Internal FAQ - SMS and Voice Channels - Social Media Channels - Status Page - Unlimited Email Inboxes Plus $69.00 Per User,Per Month It includes: - Customizable Staff Roles - Departments (Staff Groups) - Live Chat - Live View of Site Visitors - Manage Multiple Brands in One Account - Peek (Live Screensharing) - Public/Internal FAQ - Social Media Channels - Staff Performance Reporting - Staff Shifts and Vacation Days - Unlimited Email Inboxes Value for money 4.8 (49) 4.8 Based on 49 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (44) 4.8 Based on 44 reviews ## User reviews Overall rating 4.8 Based on 53 reviews Filter by rating 5(46) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent HV Haleigh V. Customer Service Lead Apparel & Fashion ### "One of the best platforms " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2024 I really like this and recommend it to anyone with an e-commerce site Pros The ability to contact customers and stay on top of issues. Cons Sometimes the site is a bit laggy and I have to refresh the screen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Software Engineer Computer Software ### "One of the best app for help desk management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2023 Overall good experience and the customer support team was fast in replying to my queries. Pros I like the most its simplicity that it visualizes customer conversions, and helps in live chat and helpdesk integration. It provides a collaborative/shared inbox where we can collectively see all the text messages, chats, emails, and social messages - all in one inbox. Best for sharing targeted content with the customers, as we can track their activity. Cons No cons identified so far, it provides all the essential features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mike R. Director Retail ### "Social media, helpdesk and live chat!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 16, 2021 Pros Super easy to use for any team, even new users. Does most of what we need Cons Does not connect to all social media channels or types, and regularly has some "issues" which cause it to break. Support is always fast to respond though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jersson G. IT Manager Photography ### "Re:amaze helps us serve customers via chat easily and efficiently" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 26, 2021 Re:amaze was easy to deploy and has a rich toolset to help our staff provide customers with great experiences. Pros We love the Shopify integration. When our customers connect with us, our service staff immediately sees any relevant order information. This helps us provide a great customer experience. Cons Their knowledge base editor doesn’t support uploading photos to an article. If you want to add an image to an article, you have to point to an external URL. This is tedious, especially if you’re moving over from another knowledge base. Re:amaze is great so I was very surprised to find this limitation! Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Re:amaze Pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IM Ian M. Head of Product Internet ### "A lot of features for a good price" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 12, 2020 Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company. Pros Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go. Cons The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions). Alternatives considered [Crisp](https://www.capterra.com/p/151292/Crisp/) [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Re:amaze Better price and more features (especially knowledge base) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Rick W. President Medical Devices ### "Reamaze Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 26, 2019 Pros We are able to receive more leads and qualified prospects Cons Took a little while to get used to but now it is super simple Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Richard K. Director Food & Beverages ### "Fantastic Support Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2019 Reamaze has been a fantastic addition to managing customer enquiries. In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team. Pros Easy to use, implements with social media, implements with ecommerce website, includes help desk software. Cons Very little to not like about it - some of the short cut keys are different from standard e.g. Cntrl + L for links instead of Cntrl + K which I'm use to in gmail, word etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Armen O. CMO, co-founder Health, Wellness and Fitness ### "Easy to use and responsive customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2019 Pros Easy to setup and use. Great customer service. They even added a feature I brought up. Cons Integration with Hubspot, not being HIPAA compliant. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Danny L. owner Automotive ### "Great Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 19, 2019 Pros Support is there to help, as soon as you need them. Cons A little to much to click and over whelming. Some features are missing that TIDio chat has. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Matt G. Owner Information Technology and Services ### "Great Software Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2019 Great, love this support suite. I've used kayako, zen desk, Zoho, and many more and this one definitely comes out on top. Pros Easy to use, integrates well with many platforms, super easy to train new users, easy reporting Cons Nothing that I can think of per se. I guess some more integrations or partners would be cool but definitely not a deal breaker. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132952/Reamaze/reviews/) Popular comparisons [Salesforce Sales Cloud vs Re:amaze](https://www.capterra.com/compare/61368-132952/Salesforce-vs-Reamaze)[Zendesk Suite vs Re:amaze](https://www.capterra.com/compare/132952-164283/Reamaze-vs-Zendesk) [LiveChat vs Re:amaze](https://www.capterra.com/compare/62194-132952/LiveChat-vs-Reamaze)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)