# Page 2 | Re:amaze Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Re:amaze the right Help Desk solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132952/Reamaze/reviews --- Re:amaze 4.8 (53) [View alternatives](https://www.capterra.com/p/132952/Reamaze/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Re:amaze ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GH Greg H. Customer Service Manager/ Digital marketer Consumer Goods Used the software for: 1-2 years ### "Easy setup & Friendly Staff" December 18, 2019 5.0 Reamaze helped us tremendously dealing with numerous stores and customer questions it was easy to navigate between stores and maintain good relationships with our customers Pros I like the user-friendly controls and instructions on setting everything up. I have very basic code skills and was able to set up like 5 different stores using this software Cons The only thing I did not like was the way the chats were shown whether they were read, responded tagged etc. Alternatives considered [Crisp](https://www.capterra.com/p/151292/Crisp/) Reason for choosing Re:amaze Pricing and friendly staff Review Source VR Verified Reviewer Graphic Desinger Graphic Design Used the software for: 6-12 months ### "Great to manage your jobs" December 18, 2019 5.0 10/10 would reply to customers with again Pros \-Tagging emails to track the status - Setting reminders to clear your inbox of emails on hold - Set "departures" to keep emails/jobs organized - integrates well with Shopify orders Cons \-I wish you could see the description of tags when applied to emails -Hope that there is more integration with triggering events when detecting actions taken from shopify Review Source MA Mark A. Project Manager Retail Used the software for: 1-2 years ### "We found it very useful for our small customer service team." February 27, 2018 4.0 We use to manage all social channels and emails through this software and it worked quite well for our small company. Pros It is very simple and easy to use software, where you can easily manage your customer service and integrate all channels at one place. Cons For small teams it works fine, but, for big teams it would be quite difficult to monitor and manage as there is no ticketing system in the software. Review Source Response from Reamaze July 23, 2018 Hi Mark! Thanks for the candid review. We appreciate the support. For large customer service teams, we recommend leveraging automated workflows for ticketing. A ticketing system is usually about handling assignments and escalations, which Re:amaze supports and is all doable via workflows. Our other ticketing features include assignments, moving conversations, reminders, state changes, tags, and much more. Let us know if you have any questions at support@reamaze.com! JV Josh V. Customer Service Lead Primary/Secondary Education Used the software for: 1-2 years ### "Helps our team be the best." December 18, 2019 5.0 It's really helped us improve our customers' service experience by eliminating "missed" inquiries. It also makes it easy for our service team to keep track of who is responding to what. Pros Reamaze is easy to use and helps us keep track of all our customer messages from many different platforms. It also play well with BigCommerce, which is a must for us. Cons Sometimes it seems like archived conversations don't always pop back up if a customer replies to them. I wish that the Reply and Note boxes were entirely separate to avoid customers being sent a staff Note by accident. Review Source JG Jersson G. IT Manager Photography Used the software for: Less than 6 months ### "Re:amaze helps us serve customers via chat easily and efficiently" January 26, 2021 4.0 Re:amaze was easy to deploy and has a rich toolset to help our staff provide customers with great experiences. Pros We love the Shopify integration. When our customers connect with us, our service staff immediately sees any relevant order information. This helps us provide a great customer experience. Cons Their knowledge base editor doesn’t support uploading photos to an article. If you want to add an image to an article, you have to point to an external URL. This is tedious, especially if you’re moving over from another knowledge base. Re:amaze is great so I was very surprised to find this limitation! Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Re:amaze Pricing. Review Source Stacy W. Web Development Manager / Web Master / SEO Specialist Wholesale Used the software for: Less than 6 months ### "An Affordable Solution for Customer Service Communication" May 9, 2019 5.0 This software has allowed us to efficiently respond to customers in a timely manner increasing the spending confidence knowing they are getting their questions answered. Pros Reamaze collects customer data such as orders, etc enabling customer service to provide answers quickly and efficiently. The help tool is a great feature that allows customers to search for their answers in the FAQ library. We are able to create tickets in case of escalation which helps track response times. These are just a few features that stand out for our company. Cons We have, yet, to discover the cons of this software. Everything so far has been operating smoothly. Review Source Brie R. Customer Service Representative Arts and Crafts Used the software for: 6-12 months ### "Awesome solution for multiple email sources" December 18, 2019 5.0 Optimized response times, solutions to clients problems can be found faster, when not spending time conecting to multiple accounts. Pros Ability to have all messages, emails, notifications in one place. Cons Not fully compatible woth all social media ( instagram messages don’t come through ) Review Source Richard K. Director Food & Beverages Used the software for: Less than 6 months ### "Fantastic Support Software" December 20, 2019 5.0 Reamaze has been a fantastic addition to managing customer enquiries. In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team. Pros Easy to use, implements with social media, implements with ecommerce website, includes help desk software. Cons Very little to not like about it - some of the short cut keys are different from standard e.g. Cntrl + L for links instead of Cntrl + K which I'm use to in gmail, word etc. Review Source DA David A. President Retail Used the software for: 6-12 months ### "Works Well, Support is Fast and Timely" December 18, 2019 5.0 Communication is key to winning in Ecommerce. This tool is invaluable to us. We looked at others, felt the service and value were here and we have been satisfied. Pros We have a staff of 6 that uses the portal daily to service our eCommerce business. We find the tool invaluable and we are very happy. We have no issues I can think of. My favorite features are that I can set follow up reminders and I can copy myself on all inbound and outbound correspondence that allows me to keep tabs on our service responses. Cons I really do not have one. I have no issue complaining and do not have a complaint. Review Source JS Jason S. Director Marketing and Advertising Used the software for: 1-2 years ### "Best value for features" December 18, 2019 4.0 Complete live engagement with leads plus workflows. Pros Feature set and customization were superior to other apps tested. Cons Modifying notification settings could be a little more user friendly. Alternatives considered [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/) Reason for choosing Re:amaze More features for less cost. Review Source TJ Teun J. CEO Internet Used the software for: Less than 6 months ### "Great software & customer support." December 18, 2019 5.0 Really love the shopify integration! The ability to easily send out emails to customers in the shopify order dashboard makes our work much easier and faster. Also a very helpful and quick responding customer service who was able to help me with all my questions and suggestions. I tried zendesk, trengo and reamaze and I am very happy with my choice, it is worth my money 100%. Pros \- the shopify integration - ability to send new emails to customers - easy to use - pergect for handling many emails with multiple people - very helpful customer support Cons \- Can’t really think of any, first of all I tought the price was maybe too much, however it is worth my money 100% Alternatives considered [Trengo](https://www.capterra.com/p/177967/Trengo/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Re:amaze The shopify integration and ability to easily send out emails to customers in the shopify order dashboard. Review Source AL Amanda L. Coordinator Computer Hardware Used the software for: 6-12 months ### "Best Chat Program Yet" December 18, 2019 5.0 We have used 3-4 chat programs over the years and this has by far been the easiest and most intuitive to both use and navigate. Pros You can reply to messages after hours via email. This is just the best feature and has helped us get many more orders. Cons You can not see a live dashboard of all your current customers on the site. Switched from [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) It did not meet our needs that well. Review Source VR Verified Reviewer Customer Fulfillment Director Sporting Goods Used the software for: 6-12 months ### "We love this product" December 18, 2019 5.0 Pros Consolidation of all our ecommerce channels Cons Sometimes the app will not scroll or can be glitchy, but still worth it. Review Source PP Petro P. President Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "ReAmazon Chat" December 18, 2019 5.0 Pros ReAmaze has cut down on emails from customers and sped up customer communication. We really like that we can either answer the customer as a Live Chat or respond later like an email all within the same system. We also have it linked to Slack so it notifies us right away. Cons We haven't found any negatives after about 6 months of use. I guess it would be nice to be able to respond from within the Slack app instead of just getting notifications. Review Source CN Cam N. General Manager Apparel & Fashion Used the software for: 6-12 months ### "Comprehensive Customer Service Solution" December 19, 2019 5.0 Pros Great tool for website conversion - being able to answer questions and offer recommendations is brilliant for converting enquiries. Tight Shopify integration gives our team instant access to customer info so we can easily answer questions while in a chat. Fast support responses. Very Intuitive - our team we’re up and running really quickly with minimal training. Cons Happy overall at this stage - no complaints Reason for choosing Re:amaze Price, features and reviews Review Source RE Ryan E. VP Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "We are amazed with ReAmaze" December 18, 2019 5.0 We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it. Pros Very easy to set-up and operate. Very powerful software versus the Salesforce platform we used to use. Reporting is great. Moving to Reamaze has saved significant time in handling our support cases quickly and efficiently. Cons That we didn’t find it earlier! If only it had Instagram integration. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was too cumbersome and complicated, increasing the amount of time to respond to customers and resolve issues. It was very hard to customize and very expensive. Review Source JY Julia Y. Director, Sale & Marketing Consumer Electronics Used the software for: Less than 6 months ### "Great Tool for Managing Customer Communication" December 18, 2019 5.0 We love Reamaze & the tremendous support from their team - highly recommended! Pros The interface is easy to use and it makes communication with our customers easier - allowing for our Sales team and Support team to both interact when necessary. Cons Some customers do not include their emails in the form so we need to email them back outside the software, there's not way to add an external email address - it will only appear to them when they've logged back on. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing Re:amaze Cost, user interface and the chatbox functionality Review Source Elaine E. Owner Retail Used the software for: Less than 6 months ### "Great Customer Support and Value for Money" March 28, 2019 5.0 Pros Perfect solution for ecommerce. There is a wide range of features you get even at the lowest tier. The support is unmatched and very easy to set up. Cons I haven't encountered anything yet. It may not be the best solution for very large teams, or for organizations with multiple teams. Review Source CR Cynthia R. Customer Care Alternative Medicine Used the software for: 6-12 months ### "Great CRM." December 18, 2019 5.0 It's been a positive experience. Pros I love the tags that we can individualize. They really save us time. Cons Why do I have to dislike something? That's an error in your functioning, to make me come up with something I dislike. I dislike you make this a required field. Nothing else comes to mind. Review Source VR Verified Reviewer Business Owner Management Consulting Used the software for: 6-12 months ### "Basic customer support option" December 13, 2018 4.0 It worked for a basic customer support desk but the lack of features and difficulty figuring out the features were a turn-off. Pros It was pretty simple to set up and get started. Cons Not very robust, customer support is not super helpful, things disconnect frequently. Review Source Michael M. Account Executive Accounting Used the software for: Less than 6 months ### "Perfect Fit" December 18, 2019 5.0 Pros Reamaze does what you need it to. Easy, powerful, and effective. Cons Haven't found any cons in my time of using the software. Review Source TM Trevor M. Owner Photography Used the software for: 6-12 months ### "Glitty review" December 19, 2019 5.0 Pros Easy to install an easy to use, has all the features we need. Cons No concerns with the software, has been positive overall. Review Source AO Armen O. CMO, co-founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use and responsive customer service" December 20, 2019 5.0 Pros Easy to setup and use. Great customer service. They even added a feature I brought up. Cons Integration with Hubspot, not being HIPAA compliant. Review Source JO Jennifer O. admin Sporting Goods Used the software for: Less than 6 months ### "ReAmazing" December 19, 2019 5.0 I like the delegation feature for sorting out different customer emails. If there is an email one of my associates is more knowledgeable about, I can reassign a message. It's also nice to be able to have the reassurance of seeing that all customer inquiries are being answered. I don't have to wonder if customers got a response or not. Pros The level of communication and cohesion it promotes between different departments. Cons I don't really have any negative feedback. Review Source DL Danny L. owner Automotive Used the software for: Less than 6 months ### "Great Customer Service" December 19, 2019 4.0 Pros Support is there to help, as soon as you need them. Cons A little to much to click and over whelming. Some features are missing that TIDio chat has. 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